2021 Ford Edge Problems & Owner Complaints

Power Train 30

“The contact owns a 2021 Ford Edge. The contact stated that while driving on several occasions and making a turn, there was an abnormal clicking sound coming from underneath the vehicle. The contact added that her husband did donuts continuously and observed the sound. The vehicle was taken to an independent mechanic, where it was determined that the sound in the rear axle was coming from the left rear differential. The mechanic stated that the rear differential fluid had been leaking oil for a while and that the rear differential needed to be replaced. The vehicle was not repaired. The contact…”
NHTSA complaint #11749560, 2026

“My 2021 Ford Edge has experienced ongoing transmission issues for an extended period including delayed engagement into Reverse, flashing gear indicator lights before Reverse engagement, harsh/jumpy shifting during acceleration and deceleration, and intermittent shuddering. The vehicle previously required a torque converter replacement performed by a Ford dealership, however the symptoms continued after the repair. Today, while driving on the highway, the vehicle experienced repeated loss of power and hesitation while attempting to accelerate and maintain speed. During one highway merge, the v…”
NHTSA complaint #11738350, 2026

“Shudder when automatic transmission shifts. Long lag time when vehicle accelerates after throttle is engaged. Can feel and hear knock every time throttle is engaged and disengaged.”
NHTSA complaint #11736698, 2026

Back Over Prevention 18

“The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention). The contact had taken the vehicle to a local dealer, who was unable to complete the recall repair because the dealer was waiting on an Override Code from the manufacturer. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the issue but was unable to help. The contact had not experienced a failure.”
NHTSA complaint #11716288, 2025

“The contact owns a 2021 Ford Edge. The contact had received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the local dealer and the manufacturer were contacted, and informed the contact that the VIN was not associated with the recall. The contact explained that a recall letter was removed from the manufacturer and was informed that the VIN was not associated with the recall. The contact stated that the rear-view camera experienced failure for approximately one year. The failure mileage was 29,821.”
NHTSA complaint #11715212, 2025

“The contact owns a 2021 Ford Edge. The contact had received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION). The contact stated that the infotainment screen occasionally glitched or displayed a blank screen whenever a call was received or while the radio was activated. The contact stated that on several occasions the screen glitched while driving. No warning lights were illuminated. The vehicle was not taken to the dealer nor an independent mechanic. The vehicle was not repaired. The manufacturer was not made aware of the issue. VIN tool showed no open recalls. The fail…”
NHTSA complaint #11709954, 2025

Unknown Or Other 16 1 crash 1 fire

“Vehicle was traveling on a rural road when driver attempted to brake. Driver witnessed flames from under their vehicle when applying brakes. Driver had to stop the vehicle by laying it in a ditch and escaping the engulfed car. Post accident it was noted and shown a significant amount of brake fluid on the ground from the incident. Bystanders say that the vehicle was blowing flames out from under neath while attempting to stop.”
NHTSA complaint #11476580, 2022 · fire

“The contact owns a 2021 Ford Edge. The contact stated while his wife was driving the vehicle at 35 MPH, a vehicle abruptly stopped in front of her which caused her to rear-end the vehicle. The air bags did not deploy upon impact. The contact nor the other driver were injured in the accident. A police report was filed. The contact arrived at the scene, tied a strap to the hood of the vehicle, and drove the vehicle home. The contact stated that the forward collision avoidance feature failed to operate as needed on the vehicle. The contact was able to drive the vehicle to a dealer where it remain…”
NHTSA complaint #11441031, 2021 · crash

“Transmission has gone out after only having the vehicle for 2.5 years. It will cost $10,000 to repair and that is not feasible or right. The mileage is at 74,000 but the warranty expired at 60,000. Ford should be held accountable for building these vehicles with awful transmissions.”
NHTSA complaint #11750391, 2026

Electrical System 13

“Purchase this vehicle at 30,000 miles have problems with it since day one with the ABS rear brake dragging I've done had two ABS control modules replaced the ABS control pump the torque converter because the brakes are tearing the torque converter out of it from all the strain. It does it intermittently. All of the repairs have been done through Ford they had to replace the when the brake rotors the calipers brake pads because of how hot the brake system is getting. The brakes will start dragging which will heat up the brake system and they will start putting herself in a bind. Four don't kn…”
NHTSA complaint #11720948, 2025

“The vehicle was sluggish to reverse as I left my office but after I left it was operating normally to gas station about 3 miles away. I stopped at gas station to fuel up. After, I started car and it would not go back in reverse. When i shifted from park back to reverse, it moved maybe 5". Was sputtering and clanking. I drove forward maybe 2', while sputtering, jerking, and clanking. I managed to make it home (<3 miles) and on shifting it wanted to stall, and on braking it was sputtering, jerking, and clanking with downshifting. At home, when I put it in reverse, i got an error message "Gear se…”
NHTSA complaint #11694073, 2025

“The vehicle hesitates when engaging accelerator;shifting roughly,stuttering ,mostly under 50 mph.”
NHTSA complaint #11690766, 2025

Engine 9 1 fire

“Vehicle was traveling on a rural road when driver attempted to brake. Driver witnessed flames from under their vehicle when applying brakes. Driver had to stop the vehicle by laying it in a ditch and escaping the engulfed car. Post accident it was noted and shown a significant amount of brake fluid on the ground from the incident. Bystanders say that the vehicle was blowing flames out from under neath while attempting to stop.”
NHTSA complaint #11476580, 2022 · fire

“My vehicle was recalled by the manufacturer for possibly defective intake valves. The manufacturer did a destructive test on the valves, This test consisted of running the car at 4500 rpm (approximately 120 mph) for a period of approximately 50 minutes. Since this test my car has undergone 3 transmission repairs. Any of these conditions could have resulted in being stranded on the road or possibly losing control of the vehicle, The test only makes the assumption that if the valves did not fail during the test they will continue to provide adequate and safe service. This is not necessari…”
NHTSA complaint #11719472, 2025

“Transmission causing jerking, shuddering and take off issues. It was diagnosed as the torque converter messed up in the transmission. My safety is at risk of being reared in as the car hesitates to go in gear and to shift properly.”
NHTSA complaint #11707001, 2025

Forward Collision Avoidance 8 1 crash

“I was driving the Ford Edge and the roads were a little slick so I was driving very slow. I was about 2 blocks from my house when I needed to engage the brakes to come to a complete stop, which happened to be going downhill toward a stop sign that intersected with a freeway off ramp. Both the brakes and ABS failed to engage and I hit a guard rail across the intersection. This caused significant damage to my vehicle and was very lucky that no one was hurt. The "Check Brake System" only came up after I ran into the guard rail, which was also the only time I needed to fully engage the brake to co…”
NHTSA complaint #11564144, 2023 · crash

“Front crash assistance unavailable. Camera not working. No auto dimming available either.”
NHTSA complaint #11677400, 2025

“The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment center screen blacked out intermittently. A message indicating that a blocked cylinder was causing the cruise control to fail to engage was displayed on the infotainment center. The contact stated that the cruise control would disengage independently after approxi…”
NHTSA complaint #11671875, 2023

Service Brakes 5 1 crash 1 fire

“Vehicle was traveling on a rural road when driver attempted to brake. Driver witnessed flames from under their vehicle when applying brakes. Driver had to stop the vehicle by laying it in a ditch and escaping the engulfed car. Post accident it was noted and shown a significant amount of brake fluid on the ground from the incident. Bystanders say that the vehicle was blowing flames out from under neath while attempting to stop.”
NHTSA complaint #11476580, 2022 · fire

“I was driving the Ford Edge and the roads were a little slick so I was driving very slow. I was about 2 blocks from my house when I needed to engage the brakes to come to a complete stop, which happened to be going downhill toward a stop sign that intersected with a freeway off ramp. Both the brakes and ABS failed to engage and I hit a guard rail across the intersection. This caused significant damage to my vehicle and was very lucky that no one was hurt. The "Check Brake System" only came up after I ran into the guard rail, which was also the only time I needed to fully engage the brake to co…”
NHTSA complaint #11564144, 2023 · crash

“Purchase this vehicle at 30,000 miles have problems with it since day one with the ABS rear brake dragging I've done had two ABS control modules replaced the ABS control pump the torque converter because the brakes are tearing the torque converter out of it from all the strain. It does it intermittently. All of the repairs have been done through Ford they had to replace the when the brake rotors the calipers brake pads because of how hot the brake system is getting. The brakes will start dragging which will heat up the brake system and they will start putting herself in a bind. Four don't kn…”
NHTSA complaint #11720948, 2025

Vehicle Speed Control 5

“Transmission causing jerking, shuddering and take off issues. It was diagnosed as the torque converter messed up in the transmission. My safety is at risk of being reared in as the car hesitates to go in gear and to shift properly.”
NHTSA complaint #11707001, 2025

“In April of 2025 I got my normal oil change and I mentioned to the technician that the car seems to be jerking more than usual when I start trying to accelerate. They mentioned that the car needed the coolant flushed out and that could be contributing to the issue. I had it done in June. It was not causing the issue but the jerking got worse. So this month, August 2025, I took the care to Aamco Transmissions and Total Car Care. They did a full systems and diagnostic courtesy check and determined that I need my transmission replaced or rebuilt which is at least $7k. This is a 2021 Ford Edge. I…”
NHTSA complaint #11680148, 2025

“The contact owns a 2021 Ford Edge. The contact stated that while accelerating, the vehicle jerked and went into low-power mode. While at a stop, the contact depressed the accelerator pedal, and the vehicle surged forward. After using the phone charger, the phone charger overheated. The contact unplugged the phones. The contact stated that the steering wheel was hot to the touch. There was an abnormal burning odor detected. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the failure was related to the turbo-eco b…”
NHTSA complaint #11569903, 2023

Visibility 5

“The contact owns a 2021 Ford Edge. The contact stated while driving 45 MPH, the sunroof glass exploded without impact, sending glass into the cabin of the vehicle. There was no injury sustained. The vehicle was not diagnosed nor repaired by the dealer or an independent mechanic. The contact stated that the sunroof glass was not replaced. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.”
NHTSA complaint #11611565, 2024

“The contact owns a 2021 Ford Edge. The contact stated while driving 50-55 MPH, the front passenger’s side mirror detached from the vehicle. The vehicle was taken to the dealer and the contact was informed that the passenger’s side mirror assembly needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 40,000.”
NHTSA complaint #11536305, 2023

“Sunroof exploded suddenly driving 25 mph shards of glass going everywhere”
NHTSA complaint #11532168, 2023

Engine And Engine Cooling 3

“The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling). The local dealer was contacted, and the contact was informed that the recall repair was performed remotely. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.”
NHTSA complaint #11753567, 2026

“The contact owns a 2021 Ford Edge. The contact stated that when the vehicle was started, there was an engine misfire. In addition, the contact stated that the vehicle was consuming an excessive amount of coolant. The contact who is an independent mechanic, diagnosed the vehicle and determined that there was coolant intrusion in cylinder #3 and that the head gasket was leaking. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched and found an unknown recall; however, the VIN was not included in the recall. The manufacturer was mad…”
NHTSA complaint #11608053, 2024

“The contact owns a 2021 Ford Edge. The contact stated while his son was driving 60 MPH, the vehicle was stalled. The contact stated several unknown warning lights were illuminated. The vehicle was not drivable. The contact arrived at the location and became aware that the serpentine belt was fractured. The contact towed the vehicle to a local dealer, where it was diagnosed with needing the serpentine belt to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 8,000.”
NHTSA complaint #11486716, 2022

Fuel/Propulsion System 3

“Purge valve is sticking open when fueling making it to where it take 10 plus minutes to start car after fueling. Worried it will end up causing more issues and possibly cause problems with fuel tank”
NHTSA complaint #11752306, 2026

“I'm am the original owner of my 2021 Edge ST and have kept up with all my scheduled maintenance. Earlier this year, I had my transmission fluid replaced per the 40k maintenance schedule. Since then (and even a little prior to) I can feel the transmission, for lack of a better term, "jutting" and making a very slight "whine" when I've decelerated but then gone to reapply acceleration. It mainly seems to be a problem with second gear. I have also had the fuel neck replaced twice now under warranty. The first time was shortly after purchasing the vehicle, it kept tripping the gas pump at every st…”
NHTSA complaint #11680741, 2025

“[XXX] [XXX] As you can see in the links above this has been a issue with the purge valve for the Edge . this problem is so ignorable to the driver because they will junk the car and resale it. I cant because i signed papers to buy this Edge I could have did another lease. I decided to buy my this Edge 2021out of 4 Edges Ive leased and this one I should have not bought my(2021). Buying this one with low miles 22,335, and at the most ten days later this particular part (purge valve) not even an opportunity to shop around for a extended warranty went bad. Its not only a problem for ford bu…”
NHTSA complaint #11606902, 2024

Lane Departure 3 1 crash

“1) The lane keeping assistance feature was engaged. 2) I observed an upcoming snow drift across the road. 3) I stepped on the brakes to slow down. 4) I observed there was no oncoming traffic (two lane road). 5) I moved over towards the center of the road to better navigate the snow drift. 6. The lane keeping assistance feature adjusted my steering to move me back into my lane (closer to the ditch). 7. The vehicle entered the snow drift with my wheels turned to the right. 8. The snow drift impaired the lane keeping assistance feature. 9. I lost control of the vehicle. 10. I hit a utility p…”
NHTSA complaint #11504594, 2023 · crash

“I bought a CPO 2021 ford edge titanium from lasco ford of Fenton Mi. When purchasing the vehicle the salesperson repeatedly kept saying the car was clean with a clean car fax checked out by their mechanics but did NOT tell me the vehicle has an open safety recall which me and my wife weren’t told or seen on the car fax not to mention the car broke down right away after we left the dealership at 9:30 at night after closing which in Michigan selling a CPO vehicle with an open safety recall and not telling us is illegal if they checked the vin prior to selling is the vehicle they would have know…”
NHTSA complaint #11687500, 2025

“While traveling on curvy roads, lane keep assist jerked steering wheel to the left into oncoming traffic. Incident occurred twice, and only when on a right hand curve. Lanes are clearly, and freshly, marked”
NHTSA complaint #11617054, 2024

Suspension 3

“I am have problem with my axle making a clicking sound the axle the is not safe to drive”
NHTSA complaint #11748938, 2026

“Splash guard under the vehicle, sometimes also referred to as a diaper, fell down. I reported it to the dealer and was told I didn't need it anyhow. Well, if I didn't need it anyhow why did they put it on to begin with ? I also notice a lot of other Ford vehicles driving down the road with these guards (diapers) hanging down, so it isn't just a me problem it's a Ford problem. After inspecting the guard it is made of such cheap material I don't know how any engineering designer could of thought that these would hold up given the environment under a vehicle. I would also think that this could ea…”
NHTSA complaint #11698354, 2025

“Vehicle is jolting/jerking when switching gears, stalls out. When put into park mode it starts to reverse and says brake is on and does not release from brake resulting in not being able to turn vehicle off.”
NHTSA complaint #11686623, 2025

Seat Belts 2

“The contact owns a 2021 Ford Edge. The contact stated that while parked, the front passenger seat belt did not latch. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and was advised that the part was on backorder. The vehicle was not repaired. The failure was approximately 85,000.”
NHTSA complaint #11632418, 2024

“seat belts are jammed and wont come out, thr electric component of the chair movies on it's own”
NHTSA complaint #11537534, 2023

Visibility/Wiper 2

“Sunroof exploded suddenly driving 25 mph shards of glass going everywhere”
NHTSA complaint #11532168, 2023

“Ford recently responded to a recall concerning the back up camera, and updated the software package. Since that time, the forward camera no longer works. The camera is used daily for parking purposes.”
NHTSA complaint #11473216, 2022

Air Bags 1

“I started my Edge and the airbag light was on,a/c did not work and the seat moved back by itself.Windows would not roll down”
NHTSA complaint #11419644, 2021

Equipment 1

“Hi When engaged in Apple Play or Ford Car Play and an incoming call comes in the volume is like 20 and it scares the crap out of us. It's not the phone, as it happens with any phone we plug into the USB or use wirelessly vis bluetooth. Dealer says Fiord is aware but seems to me they are taking too long to fix. I can't help thinking people are going to get into accidents from becoming scared. You can manually turn the volume down while it's ringing but at that time it is too late. It havens every time we get a call since we have owned the car.”
NHTSA complaint #11483865, 2022

Exterior Lighting 1

“The lighting in my dashboard, screen (to include backup camera) aill go blank and turn blank periodically. When this happens -I cant access heating/cooling settings, rearview camera or other settings.”
NHTSA complaint #11572167, 2023

Fuel System 1

“The contact owns a 2021 Ford Edge. The contact stated that a week after the check engine warning light had illuminated, the vehicle was difficult to start after refueling at the gas station. The contact stated that the vehicle was able to start after several attempts. Additionally, the contact stated that upon starting, the vehicle emitted an abnormally strong odor. The vehicle was taken to Parkway Service Center and to O'Reilly Auto, where diagnostic trouble codes 4056 and 4096, indicating an EVAP purge valve failure were retrieved. The vehicle was not repaired. The dealer was not notified of…”
NHTSA complaint #11652475, 2025

Latches/Locks/Linkages 1 1 injury

“The contact owns a 2021 Ford Edge. The contact stated upon opening the hatchback and taking items in and out of the trunk of the vehicle, the hatchback would close independently. The contact stated that the hatchback door had struck her on the head on four separate occasions. The contact stated that the impact was more severe on one occasion, but she did not seek medical assistance. The vehicle was taken to the dealer where an unknown software was reprogrammed; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to…”
NHTSA complaint #11469136, 2021 · 1 injury(ies)

Seats 1

“seat belts are jammed and wont come out, thr electric component of the chair movies on it's own”
NHTSA complaint #11537534, 2023

Steering 1

“While traveling on curvy roads, lane keep assist jerked steering wheel to the left into oncoming traffic. Incident occurred twice, and only when on a right hand curve. Lanes are clearly, and freshly, marked”
NHTSA complaint #11617054, 2024

Wheels 1

“I have had to replace all 4 hubcaps as they have flown off while driving, mist recently while in thr highway at 70 mph. The first incident happened in October of 2024. Prompting me to buy replacement hubcaps rim emblems and hubcaps.”
NHTSA complaint #11674354, 2025