2024 Subaru Ascent Problems & Owner Complaints

Visibility 23

“Driver's side mirror vibration on uneven road or at highway speeds makes visibility in mirror difficult. This has been the case since purchasing the vehicle in November 2024. Have had most recent Subaru service bulletin on mirror performed by dealer (on 8/8/25), but the problem remains.”
NHTSA complaint #11681000, 2025

“Driver's side mirror vibrates when driving. Almost not usable when at highway speeds. Seems like Subaru does not have a fix for it.”
NHTSA complaint #11654734, 2025

“Driver's side mirror glass vibrating to blur vision when looking to rear at all travel speeds , depends on how rough road is !!!!!!!!! Had warranty work done but problem is not resolved , April 2024 to NOW STILL !”
NHTSA complaint #11639278, 2025

Visibility/Wiper 8

“While pulling up to a drive thru window the vehicle shuddered and the engine shut off. I lost all power steering and had to come to a stop, shift into park, then restart the engine. No check engine lights or warnings illuminated. There were no status messages to indicate what caused it to shut off. Also the driver side mirror shakes a lot, just like all the other reports say.”
NHTSA complaint #11740740, 2026

“The windshield cracked right at the corner of where the defects have taken place on the previous year Ascents, which is not covered under the extended warranty.”
NHTSA complaint #11673578, 2025

“I am a current lessee of a 2024 Subaru Ascent. I leased this vehicle starting July 27, 2024. My lease ends on July 27, 2027. I live 60 miles away from the dealership and only did a test drive around town. The minute I got on the freeway after leaving the dealership the night I leased the vehicle, I noticed the drivers side mirror heavily vibrated and I remember thinking how strange it was to have the headlights from the cars behind me look so shaky in the mirror. I took the car to the service department on August 9, 2024 where they logged a "driveability diagnostic" and "MPI." My reason for th…”
NHTSA complaint #11740418, 2024

Unknown Or Other 4 1 crash

“When driving below 5 mph—forward or reverse—with the rear passenger door fully open, the only alert is a small “door ajar” icon on the dash. This icon is the same drawing, whether the door is completely open or semi-latched, so the driver has no way to know the extent of the hazard. Without an additional warning, an fully open door can strike pedestrians, poles, garage, or other vehicles, and any passenger seated beside it is needlessly exposed to injury.”
NHTSA complaint #11698561, 2025 · crash

“In my new 2024 Ascent, there's a vibration in the driver side mirror that gets worse as speed increases. It's a minor issue, but it's disappointing for a brand new car to have this problem. The Subaru dealer hasn't taken any action despite being informed about it, and the vibration persists.”
NHTSA complaint #11601636, 2024

“While using CarPlay, it acts as if it disconnects the call, but still shows on my phone screen. It has happened numerous times, and I have found that if I switch it to phone and back to CarPlay it will work again. It has not been a solution to the problem as it only works for that one time. I believe that makes having the handsfree options pointless if I have to figure out what is happening while I am driving and talking on the phone with CarPlay.”
NHTSA complaint #11598383, 2024

Electrical System 3 1 crash

“Eye sight freezing when car purchased brand new. I was told that this was a known Issue. Radio freezing and then resuming at blaring volume, I was told that this was a known issue and Subaru was waiting for an update. Burning smell from car when purchased, notified dealer, smell did not go away. I was told that this was normal. Starling freezing and not working, this was a service that I paid for, I was told that this was a known issue and was waiting for an update. On 6/9/2024 I was driving, while entering a tunnel, and using the adaptive cruise, the car did not track the car in front of me…”
NHTSA complaint #11609291, 2024 · crash

“Uncommanded maximum braking with simultaneous high-voltage and low-voltage shutdown. Vehicle is not safe in Florida with puddles or any types of ongoing obstructions vehicle shuts down in the middle of traffic if it perceives you do not match Google maps”
NHTSA complaint #11702898, 2025

“In my new 2024 Ascent, there's a vibration in the driver side mirror that gets worse as speed increases. It's a minor issue, but it's disappointing for a brand new car to have this problem. The Subaru dealer hasn't taken any action despite being informed about it, and the vibration persists.”
NHTSA complaint #11601636, 2024

Forward Collision Avoidance 3 2 crash

“When driving below 5 mph—forward or reverse—with the rear passenger door fully open, the only alert is a small “door ajar” icon on the dash. This icon is the same drawing, whether the door is completely open or semi-latched, so the driver has no way to know the extent of the hazard. Without an additional warning, an fully open door can strike pedestrians, poles, garage, or other vehicles, and any passenger seated beside it is needlessly exposed to injury.”
NHTSA complaint #11698561, 2025 · crash

“Eye sight freezing when car purchased brand new. I was told that this was a known Issue. Radio freezing and then resuming at blaring volume, I was told that this was a known issue and Subaru was waiting for an update. Burning smell from car when purchased, notified dealer, smell did not go away. I was told that this was normal. Starling freezing and not working, this was a service that I paid for, I was told that this was a known issue and was waiting for an update. On 6/9/2024 I was driving, while entering a tunnel, and using the adaptive cruise, the car did not track the car in front of me…”
NHTSA complaint #11609291, 2024 · crash

“Uncommanded maximum braking with simultaneous high-voltage and low-voltage shutdown. Vehicle is not safe in Florida with puddles or any types of ongoing obstructions vehicle shuts down in the middle of traffic if it perceives you do not match Google maps”
NHTSA complaint #11702898, 2025

Power Train 3

“While pulling up to a drive thru window the vehicle shuddered and the engine shut off. I lost all power steering and had to come to a stop, shift into park, then restart the engine. No check engine lights or warnings illuminated. There were no status messages to indicate what caused it to shut off. Also the driver side mirror shakes a lot, just like all the other reports say.”
NHTSA complaint #11740740, 2026

“While cruising on a 2-lane road or a freeway, the vehicle will cross over the adjacent line, either left or right. This generally happens between 50 to 75 mph. The event happens either when cruise control is on or off. Wind is not necessarily the problem. The solution requires one to take the necessary immediate steering correction. At times, the departure from the lanes may repeat. This may be a temporary correction. This may create a head-on collision if not immediately correctly manually. VERY DISTURBING!”
NHTSA complaint #11738307, 2026

“On 9-May, 2026, the vehicle was driven during the morning with no warning lights or indication of component failure. Vehicle was parked on the owner's driveway at approximately 13:00. Approximately 15:40 I started the Ascent’s engine, let it idle for about 60 seconds, buckled up and scanned dashboard and rearview mirror. No warning lights or any fault indication. Approximately 15:42, I put the vehicle in reverse and released the brake Approximately 15:42:30 the vehicle exited the driveway Approximately 15:43 there was a shudder on [XXX] (heading north); the dash lit up with multiple warning…”
NHTSA complaint #11736826, 2026

Steering 3

“While cruising on a 2-lane road or a freeway, the vehicle will cross over the adjacent line, either left or right. This generally happens between 50 to 75 mph. The event happens either when cruise control is on or off. Wind is not necessarily the problem. The solution requires one to take the necessary immediate steering correction. At times, the departure from the lanes may repeat. This may be a temporary correction. This may create a head-on collision if not immediately correctly manually. VERY DISTURBING!”
NHTSA complaint #11738307, 2026

“My 2024 Subaru Ascent developed a recurring clunk/thump noise from the steering system during low-speed turning (10–15 mph) and when turning the wheel at a stop. The noise was present daily and worsened over time. I took the vehicle to two Subaru dealerships. Sterling Subaru dismissed the steering noise completely and stated they could not duplicate it. Dulles Subaru also initially dismissed the issue. Only when I returned to pick up the vehicle and insisted on demonstrating the noise did their technician acknowledge it. They compared my vehicle to another Ascent on the lot and confirmed the…”
NHTSA complaint #11699279, 2025

“My vehicle has lost EYESIGHT TOO MANY TIMES while Am driving ON HIGH WAY SO STEERING WHEEL LOCKED, ADATER,CRUISE CONTROL SIGN APPEARS TOGETHER .JUST A SECOND MY FAMILY HAD ALMOST DIED DUE TO VACATION TIME IN AUGUST,2025.I CANT BELIEVE THAT IS BRAND NEW SUBARU ASCENT TOURING 2024 I PURCHASED FROM MARCH ,2024. We found SUBARU DEALERSHIP AT LAS VEGAS ,NA But TECHNICIAN OF THERE RESPONDED TO ME THAT : THEY DONT KNOW EXHAUST BUTTON NUMBER and THEY ARE NOT SURE MY CAR STILL SAFE OR NOT SAFETY WHEN I AM DRIVING ON THE HIGHWAY, (MY FAMILY HAS 7 peoples from [XXX] OLD TO [XXX] OLD ,WE HAD TO SLEEP AT…”
NHTSA complaint #11685769, 2025

Wheels 3

“My 2024 Subaru Ascent developed a recurring clunk/thump noise from the steering system during low-speed turning (10–15 mph) and when turning the wheel at a stop. The noise was present daily and worsened over time. I took the vehicle to two Subaru dealerships. Sterling Subaru dismissed the steering noise completely and stated they could not duplicate it. Dulles Subaru also initially dismissed the issue. Only when I returned to pick up the vehicle and insisted on demonstrating the noise did their technician acknowledge it. They compared my vehicle to another Ascent on the lot and confirmed the…”
NHTSA complaint #11699279, 2025

“My vehicle has lost EYESIGHT TOO MANY TIMES while Am driving ON HIGH WAY SO STEERING WHEEL LOCKED, ADATER,CRUISE CONTROL SIGN APPEARS TOGETHER .JUST A SECOND MY FAMILY HAD ALMOST DIED DUE TO VACATION TIME IN AUGUST,2025.I CANT BELIEVE THAT IS BRAND NEW SUBARU ASCENT TOURING 2024 I PURCHASED FROM MARCH ,2024. We found SUBARU DEALERSHIP AT LAS VEGAS ,NA But TECHNICIAN OF THERE RESPONDED TO ME THAT : THEY DONT KNOW EXHAUST BUTTON NUMBER and THEY ARE NOT SURE MY CAR STILL SAFE OR NOT SAFETY WHEN I AM DRIVING ON THE HIGHWAY, (MY FAMILY HAS 7 peoples from [XXX] OLD TO [XXX] OLD ,WE HAD TO SLEEP AT…”
NHTSA complaint #11685769, 2025

“My 2024 Subaru Ascent started experiencing brake issues in early January. The car would shake heavily and make noise when braking, despite having only 10,500 miles. Concerned, I contacted Subaru of America and was advised to take it to a dealership for an inspection. On 1/31/25, the dealer inspected the brakes and determined that the front rotors and brake pads needed to be replaced. Subaru of America confirmed that the dealer would order new parts for the front brakes. A few days later, I received an email from the dealership stating that the new rotors and brake pads had arrived, and they s…”
NHTSA complaint #11643242, 2025

Back Over Prevention 2 1 crash

“When driving below 5 mph—forward or reverse—with the rear passenger door fully open, the only alert is a small “door ajar” icon on the dash. This icon is the same drawing, whether the door is completely open or semi-latched, so the driver has no way to know the extent of the hazard. Without an additional warning, an fully open door can strike pedestrians, poles, garage, or other vehicles, and any passenger seated beside it is needlessly exposed to injury.”
NHTSA complaint #11698561, 2025 · crash

“The 360 surround view camera system on my Subaru Ascent consistently displays a misaligned, distorted, and altered image of the vehicle's surroundings. Objects in proximity to the vehicle, including nearby cars, curbs, and obstacles, appear shifted from their actual positions, creating a false sense of clearance. This misrepresentation of the vehicle's environment makes it extremely easy to run into objects or curbs that are shown incorrectly in the camera feed. The distortion in the 360 camera’s view compromises the accuracy of its intended purpose, which is to aid in parking and close-quarte…”
NHTSA complaint #11620620, 2024

Engine 2

“While pulling up to a drive thru window the vehicle shuddered and the engine shut off. I lost all power steering and had to come to a stop, shift into park, then restart the engine. No check engine lights or warnings illuminated. There were no status messages to indicate what caused it to shut off. Also the driver side mirror shakes a lot, just like all the other reports say.”
NHTSA complaint #11740740, 2026

“My vehicle has lost EYESIGHT TOO MANY TIMES while Am driving ON HIGH WAY SO STEERING WHEEL LOCKED, ADATER,CRUISE CONTROL SIGN APPEARS TOGETHER .JUST A SECOND MY FAMILY HAD ALMOST DIED DUE TO VACATION TIME IN AUGUST,2025.I CANT BELIEVE THAT IS BRAND NEW SUBARU ASCENT TOURING 2024 I PURCHASED FROM MARCH ,2024. We found SUBARU DEALERSHIP AT LAS VEGAS ,NA But TECHNICIAN OF THERE RESPONDED TO ME THAT : THEY DONT KNOW EXHAUST BUTTON NUMBER and THEY ARE NOT SURE MY CAR STILL SAFE OR NOT SAFETY WHEN I AM DRIVING ON THE HIGHWAY, (MY FAMILY HAS 7 peoples from [XXX] OLD TO [XXX] OLD ,WE HAD TO SLEEP AT…”
NHTSA complaint #11685769, 2025

Tires 2

“I am submitting this complaint regarding the original-equipment Falken ZIEX ZE001 A/S 245/50R20 tires installed on two separate 2024 Subaru Ascents owned by my family. The vehicles were purchased approximately one month apart and are operated under similar New England driving conditions. Both vehicles were equipped with identical factory-installed Falken tires. Beginning at relatively low mileage, both vehicles exhibited substantially similar wet-weather traction concerns, including hydroplaning tendencies and reduced traction during rain. As tread depth decreased, traction in snow, slush, a…”
NHTSA complaint #11744250, 2026

“The contact owns a 2024 Subaru Ascent equipped with Falken Tires, Tire Line: ZIEX, Tire Size: 245/50/R20, DOT Number: IRAKH. The contact stated that while driving approximately 10 MPH and attempting to make a turn, the rear tire experienced a blowout. The tires were the original tires. The local dealer was contacted. The vehicle manufacturer was not notified of the failure. The tire manufacturer was not notified of the failure. The failure mileage was 11,200.”
NHTSA complaint #11679290, 2025

Vehicle Speed Control 2

“While cruising on a 2-lane road or a freeway, the vehicle will cross over the adjacent line, either left or right. This generally happens between 50 to 75 mph. The event happens either when cruise control is on or off. Wind is not necessarily the problem. The solution requires one to take the necessary immediate steering correction. At times, the departure from the lanes may repeat. This may be a temporary correction. This may create a head-on collision if not immediately correctly manually. VERY DISTURBING!”
NHTSA complaint #11738307, 2026

“The vehicle was being driven on a public road, going roughly 45mph. I felt a very harsh studder/clunk and completely lost responsiveness from the accelerator. There was no throttle response even pumping the pedal all the way to the floor. I was able to coast to a parking area and make a safe stop. Once I was stopped, I turned the car off, back on again, and it got me the rest of the way home. This was the most severe instance of the problem, but both primary drivers of the car have experienced the accelerator going unresponsive at different times. Since this was a severe safety related concern…”
NHTSA complaint #11635744, 2024

Air Bags 1 1 crash

“Eye sight freezing when car purchased brand new. I was told that this was a known Issue. Radio freezing and then resuming at blaring volume, I was told that this was a known issue and Subaru was waiting for an update. Burning smell from car when purchased, notified dealer, smell did not go away. I was told that this was normal. Starling freezing and not working, this was a service that I paid for, I was told that this was a known issue and was waiting for an update. On 6/9/2024 I was driving, while entering a tunnel, and using the adaptive cruise, the car did not track the car in front of me…”
NHTSA complaint #11609291, 2024 · crash

Fuel/Propulsion System 1

“Have had two fuel level senders fail in one year of ownership. The dealer/manufacturer has replaced the first one, and a second replacement is pending. The failure shows inaccurate fuel levels including a full tank reading as 1/4 or less full. Subsequent refueling does not change the level reading. If the car thinks it is out of fuel, it may cease to operate (even if there is fuel in the tank).”
NHTSA complaint #11651602, 2025

Seats 1

“When the passenger cool seat is turned on, a loud vibration like sound can be heard. My assumption would be a fan. I’m unsure if this could lead to any other issues such as electric problems or cause a fire.”
NHTSA complaint #11685210, 2025

Service Brakes 1

“My 2024 Subaru Ascent started experiencing brake issues in early January. The car would shake heavily and make noise when braking, despite having only 10,500 miles. Concerned, I contacted Subaru of America and was advised to take it to a dealership for an inspection. On 1/31/25, the dealer inspected the brakes and determined that the front rotors and brake pads needed to be replaced. Subaru of America confirmed that the dealer would order new parts for the front brakes. A few days later, I received an email from the dealership stating that the new rotors and brake pads had arrived, and they s…”
NHTSA complaint #11643242, 2025

Structure 1

“The hood acts like it is going to come loose whenever I : 1> Meet a semi-truck on a two lane road. 2> If following a truck on interstate. 3> Driving when windy. The flex in hood is very unnerving for fear it is going to blow off when in traffic. The body shop has adjusted latch today but did not correct the issue.”
NHTSA complaint #11727976, 2026