2024 Mercedes-Benz E-Class Problems & Owner Complaints

Electrical System 12 3 crash

“At the time of the incident, I was pulling into a parking space in a parking lot near a park. I was traveling at approximately 3-5 miles per hour, consistent with idle or walking speed during a routine parking maneuver. I was nearly stopped and aligned with the parking space when the vehicle suddenly and unexpectedly accelerated without driver input. This occurred from a near-idle speed in a parking lot, not during roadway driving. During the unintended acceleration, the vehicle traveled over multiple curbs on both sides. No audible warnings, no beeping, no proximity alerts, no forward-collisi…”
NHTSA complaint #11720017, 2025 · crash

“At the time of the incident, I was pulling into a parking space in a parking lot near a park. I was traveling at approximately 3–5 miles per hour, consistent with idle or walking speed during a routine parking maneuver. I was nearly stopped and aligned with the parking space when the vehicle suddenly and unexpectedly accelerated without driver input. This occurred from a near-idle speed in a parking lot, not during roadway driving. During the unintended acceleration, the vehicle traveled over multiple curbs on both sides. No audible warnings, no beeping, no proximity alerts, no forward-collisi…”
NHTSA complaint #11708644, 2025 · crash

“On [XXX] at [XXX], while I was slowly moving my car into a parking spot, the vehicle suddenly stopped for a brief moment and then, within a second, unexpectedly accelerated forward without any input from me. The car jumped onto the pathway and collided with the glass door of the property located at [XXX] ". I attempted to control the car using the brakes immediately, but the vehicle was not responding and remained out of control. There were no alert sounds or warnings before or during the incident. The vehicle finally stopped only after hitting the glass door. I strongly believe this was ca…”
NHTSA complaint #11699909, 2025 · crash

Unknown Or Other 6

“The infotainment and vehicle information system randomly goes black, resets itself while driving. There are no error messages or warnings. The system reboots and the screens come back after about 10-20 seconds. There was a recall issued for this back in May of 2026 and I had Mercedes Benz of Asheville, NC perform the required system update on June 17, 2026. Obviously the update did not correct the problem.”
NHTSA complaint #11752040, 2026

“Electrical System/Climate Control/Energy Management DESCRIPTION OF PROBLEM: On XXX, I exited my 2024 Mercedes-Benz EQB 250+ at a parking lot in [XXX] to briefly enter a business. I left the vehicle running in Park and I took the key fob with me and left the climate control (AC) active. Three occupants remained inside the car: my wife, son, and dog. Without any warning, alert, or notification to the remaining occupants, the car automatically shut down its drivetrain and climate control system after approximately 5 to 10 minutes of idle time. The interior temperature in TX in summer conditions…”
NHTSA complaint #11744015, 2026

“Although I have not experienced safety issues myself, this exact model+year combination has been recalled more than once: 2024 Mercedes EQB 300 4matic, and when I searched by my VIN it shows recall. I’m very concerned if my car is mistakenly not included - what if it has battery issue/fire risk but I am not aware? This poses huge safety risk on day to day driving. I request an investigation on this particular VIN and reasons of why it is not in the recall list despite all infos match.”
NHTSA complaint #11718584, 2026

Engine 3

“Learning that my vehicle is subject to a battery-related recall has seriously undermined my trust. Battery defects in electric vehicles can present risks that include thermal events, loss of vehicle functionality, and other potentially dangerous situations. My vehicle has had warning signs, I received emails about the risks my vehicle can present directly from Mercedes. I have had my vehicle in the service department two times in two months for this same issue. My vehicle is overheating while charging.”
NHTSA complaint #11746037, 2026

“I am submitting this complaint regarding a serious safety issue involving my vehicle. For an extended period of time, this vehicle has experienced recurring starting failures. On multiple occasions, the vehicle would not start, requiring service visits to the dealership. Despite repeated repair attempts, the dealership was unable to identify the root cause of the problem and typically performed only software updates. I was repeatedly informed that no specific defect could be found.Recently, the issue escalated into a much more dangerous event. While driving, the engine suddenly shut down witho…”
NHTSA complaint #11744337, 2026

“My vehicle is a 2024 Mercedes-Benz EQB 300. Despite the nationwide recall (NHTSA 26V073000) for high-voltage battery fire risk, the manufacturer is providing conflicting and dangerous safety information. I was verbally instructed by dealership representatives to park my vehicle outdoors and limit charging to 80% to avoid a fire hazard. However, when I requested written confirmation of these safety restrictions from MBUSA Corporate Retention (Case Manager: [XXX] ), my request was ignored The manufacturer refuses to put in writing that my vehicle is safe to park in my attached garage or charge…”
NHTSA complaint #11724420, 2026

Forward Collision Avoidance 3

“I am submitting this complaint regarding a serious safety issue involving my vehicle. For an extended period of time, this vehicle has experienced recurring starting failures. On multiple occasions, the vehicle would not start, requiring service visits to the dealership. Despite repeated repair attempts, the dealership was unable to identify the root cause of the problem and typically performed only software updates. I was repeatedly informed that no specific defect could be found.Recently, the issue escalated into a much more dangerous event. While driving, the engine suddenly shut down witho…”
NHTSA complaint #11744337, 2026

“My auto assist emergency braking function has triggered 3 times over the last few months with no other cars or hazzards near me. There was not warning. Each time it caused sudden unexpected severe jerking. More importantly, had there been a car behind me, it would have run into me and caused an collision. I reported this to the dealer who was unable to replicate the problem so it returned my car without a solution. I have notified MBUSA.”
NHTSA complaint #11742258, 2026

“The master central screen as well as the passenger screen that contains all features for radio, navigation, control of reading road signs, climate control and the like go BLACK randomly during the four weeks I have owned the 2024 E Class Mercedes. It will reboot after 2-5 minutes with no lost data. Dealer in Cherry Hill, NJ did major software update not completed at time of purchase. But incident happened after two weeks. Others with this make, year and model have same situations with dealerships not knowing anything. Supposedly, Mercedes knows but a solution may be three months or more. T…”
NHTSA complaint #11611515, 2024

Vehicle Speed Control 3 1 crash

“On [XXX] at [XXX], while I was slowly moving my car into a parking spot, the vehicle suddenly stopped for a brief moment and then, within a second, unexpectedly accelerated forward without any input from me. The car jumped onto the pathway and collided with the glass door of the property located at [XXX] ". I attempted to control the car using the brakes immediately, but the vehicle was not responding and remained out of control. There were no alert sounds or warnings before or during the incident. The vehicle finally stopped only after hitting the glass door. I strongly believe this was ca…”
NHTSA complaint #11699909, 2025 · crash

“Main instrument cluster and infotainment system locked up during driving after dark, the screens froze and then went black. All exterior lights went out during driving. No speedometer or other warning lights are working. It is a serious safety issue! Turning the car off, waiting 10 minutes, and starting it again did not fix the issue no matter what i did trying to recover the system. The screens either turn on and stay frozen or they stay dark. The engine starts but all instruments are not working, and all UI controls are unresponsive. It appears that very many other drivers reporting similar…”
NHTSA complaint #11614116, 2024

“The master central screen as well as the passenger screen that contains all features for radio, navigation, control of reading road signs, climate control and the like go BLACK randomly during the four weeks I have owned the 2024 E Class Mercedes. It will reboot after 2-5 minutes with no lost data. Dealer in Cherry Hill, NJ did major software update not completed at time of purchase. But incident happened after two weeks. Others with this make, year and model have same situations with dealerships not knowing anything. Supposedly, Mercedes knows but a solution may be three months or more. T…”
NHTSA complaint #11611515, 2024

Exterior Lighting 2

“Main instrument cluster and infotainment system locked up during driving after dark, the screens froze and then went black. All exterior lights went out during driving. No speedometer or other warning lights are working. It is a serious safety issue! Turning the car off, waiting 10 minutes, and starting it again did not fix the issue no matter what i did trying to recover the system. The screens either turn on and stay frozen or they stay dark. The engine starts but all instruments are not working, and all UI controls are unresponsive. It appears that very many other drivers reporting similar…”
NHTSA complaint #11614116, 2024

“The master central screen as well as the passenger screen that contains all features for radio, navigation, control of reading road signs, climate control and the like go BLACK randomly during the four weeks I have owned the 2024 E Class Mercedes. It will reboot after 2-5 minutes with no lost data. Dealer in Cherry Hill, NJ did major software update not completed at time of purchase. But incident happened after two weeks. Others with this make, year and model have same situations with dealerships not knowing anything. Supposedly, Mercedes knows but a solution may be three months or more. T…”
NHTSA complaint #11611515, 2024

Fuel/Propulsion System 2

“On a recent drive, my 2024 Mercedes-Benz E350 VIN: [XXX] suffered a catastrophic safety hazard involving a complete loss of drive power and sudden engine shutdown while operating at highway speeds. I had to navigate across active highway lanes with no engine propulsion to reach safety. ​Simultaneously, the vehicle experienced a widespread failure of its master interior electrical grid. The driver's power seat became permanently frozen in a fully reclined position while driving, creating an immediate driver-ergonomic safety hazard. Multiple interior USB charging ports and the passenger-side po…”
NHTSA complaint #11739972, 2026

“My vehicle is not included in the current high voltage battery recall under NHTSA recall 26V073, as it has a manufacture date of 08/2024 per door jamb sticker, however, page 5 of the NHTSA report explicitly states “A change in the production procedure of our supplier ensures that this issue can no longer occur on vehicles produced from July 31, 2024 onwards.” This leaves car production between May and July 31 (and likely beyond!) unaccounted for in the recall. My car was built in August 2024, likely with a battery manufactured prior to July 31, 2024 with the defect. I believe my car should b…”
NHTSA complaint #11727121, 2026

Steering 2

“The lane-keeping assist function (In-Lane control, part of the driver-assistance suite) does not turn off when commanded. The driver selects the control to disengage, and the system remains active and continues to apply steering input. This is a recurring condition and it is getting more frequent. A driver-assistance steering function that cannot be switched off removes driver authority over the steering at the moment the driver is trying to take control, which is a safety risk in normal driving and especially during evasive maneuvers, lane changes, and construction or debris avoidance. The…”
NHTSA complaint #11746468, 2026

“The contact owns a 2024 Mercedes-Benz E450. The contact stated while driving at an undisclosed speed, the "Active Emergency Assistance Imperative" message was displayed. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the power steering control module (PSCM). The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who replaced the steering wheel. The vehicle was repaired, but the f…”
NHTSA complaint #11596505, 2024

Wheels 2

“During normal driving, Pirelli tires have bubbles, resulting in air leakage. Tires will eventually run flat. Pirelli tires installed on new vehicle cannot support the weight of the vehicle.”
NHTSA complaint #11607620, 2024

“The vehicle is equipped with Pirelli 21 inch tires. All four tires have lost air and had bubbles on the sidewall. The first tire went flat after hitting a 2 inch pothole. It was replaced. However, tires 2, 3 & 4 all had bubbles on the sidewalls. The tires placed on the vehicle are deficient. the vehicle weight exceeds the capacity of the Pirelli tires. In the second defect tire situation last week, it almost resulted in a collision due to sudden loss of tire pressure on [XXX] in Indianpolis, IN. I will attach a copy of the repair bills for all four tires. The vehicle must change…”
NHTSA complaint #11604988, 2024

Lane Departure 1

“The lane-keeping assist function (In-Lane control, part of the driver-assistance suite) does not turn off when commanded. The driver selects the control to disengage, and the system remains active and continues to apply steering input. This is a recurring condition and it is getting more frequent. A driver-assistance steering function that cannot be switched off removes driver authority over the steering at the moment the driver is trying to take control, which is a safety risk in normal driving and especially during evasive maneuvers, lane changes, and construction or debris avoidance. The…”
NHTSA complaint #11746468, 2026

Latches/Locks/Linkages 1

“The contact owns a 2024 Mercedes-Benz E350. The contact stated that after starting the vehicle, the infotainment center and instrument panel were no longer illuminated. The contact stated that the driver’s side door latch failed to securely close the door. The door latch had failed three times within a month. The vehicle was taken to the dealer who was unable to duplicate the door latch failure. The dealer performed a software update for the door latch failure. The instrument panel and infotainment center failure were not addressed. The manufacturer was not made aware of the failure. The failu…”
NHTSA complaint #11642218, 2025

Power Train 1

“On a recent drive, my 2024 Mercedes-Benz E350 VIN: [XXX] suffered a catastrophic safety hazard involving a complete loss of drive power and sudden engine shutdown while operating at highway speeds. I had to navigate across active highway lanes with no engine propulsion to reach safety. ​Simultaneously, the vehicle experienced a widespread failure of its master interior electrical grid. The driver's power seat became permanently frozen in a fully reclined position while driving, creating an immediate driver-ergonomic safety hazard. Multiple interior USB charging ports and the passenger-side po…”
NHTSA complaint #11739972, 2026

Seats 1

“On Thursday September 12, 2024, I took my vehicle into the Mercedes Benz of Novi dealership located at 39500 Grand River Avenue in Novi, Michigan to have them diagnose and repair the passenger seat due to the seat bouncing, vibrating and rattling while driving the vehicle. Technicians from dealership took the car out and they noted the passenger seat bounced and vibrated as they were driving the vehicle out for the test drive. Technicians from the dealer stated "there cannot be anything done for the vehicle and to call the manufacturer's Customer Care number." While standing in at the se…”
NHTSA complaint #11615177, 2024

Service Brakes 1 1 crash

“On [XXX] at [XXX], while I was slowly moving my car into a parking spot, the vehicle suddenly stopped for a brief moment and then, within a second, unexpectedly accelerated forward without any input from me. The car jumped onto the pathway and collided with the glass door of the property located at [XXX] ". I attempted to control the car using the brakes immediately, but the vehicle was not responding and remained out of control. There were no alert sounds or warnings before or during the incident. The vehicle finally stopped only after hitting the glass door. I strongly believe this was ca…”
NHTSA complaint #11699909, 2025 · crash

Suspension 1

“I’ve been hearing a creaking noise in the rear when coming to a stop. Independent mechanic inspected it and said the subframe was severely rusted and that I probably should not drive long distances until it is fixed. They researched and said others have had similar issue. Mercedes apparently is aware and offers an “extended warranty.” I have an appointment in two weeks (!) to have it looked at by a Mercedes mechanic. They will pay for the repair/replacement IF warranted. Should be a recall, IMO. Can’t imagine that the part in question, which according to my mechanic, “essentially holds the bac…”
NHTSA complaint #11610129, 2024