2024 Infiniti QX60 Problems & Owner Complaints

Electrical System 6 1 crash

“I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping cart I did not see, causing minor damage/dent to the liftgate (no injuries). Additional ADAS safety concern (near-miss / repeated events): During the first year of ownership, on at least two occasion…”
NHTSA complaint #11704999, 2024 · crash

“After going through a touchless car wash with undercarriage spray and clean, the vehicle stalled 5-10 minutes later. This occurred after the wash was completed and driving away. Suddenly the engine began to lose power, stumbled, and then died while driving. If I had to guess this was a sensor or some electrical component that may have been affected by the water spray from underneath. There were no check engine or other warning lights when this occurred. Attempted to restart the engine. After a few seconds longer than normal it started and appeared to run fine. Drove it home afterward. If the w…”
NHTSA complaint #11724412, 2026

“On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast to the shoulder. I attempted to put the car back into drive without success and was absolutely terrified as I barely missed being hit by an 18-wheeler traveling behind me at a high rate of speed. The…”
NHTSA complaint #11723735, 2026

Forward Collision Avoidance 4 1 crash

“I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping cart I did not see, causing minor damage/dent to the liftgate (no injuries). Additional ADAS safety concern (near-miss / repeated events): During the first year of ownership, on at least two occasion…”
NHTSA complaint #11704999, 2024 · crash

“On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast to the shoulder. I attempted to put the car back into drive without success and was absolutely terrified as I barely missed being hit by an 18-wheeler traveling behind me at a high rate of speed. The…”
NHTSA complaint #11723735, 2026

“Most issues began around the 6th month of the first year of ownership and have persisted. Current mileage is ~31,500. Safety-related defects: 1.Washer system leak/empty reservoir: washer fluid repeatedly drains/ends up empty, preventing windshield cleaning while driving and reducing visibility. Began after a dealer visit on 06/03–06/04/2025 for panoramic sunroof noise (“concern began after prior dealer visit on 06/03–06/04/2025”). 2.Rear driver-side window intermittently lowers by itself (electrical), creating distraction and a safety/security risk. 3.Side mirror intermittently fails to unfol…”
NHTSA complaint #11704996, 2024

Engine 3

“After going through a touchless car wash with undercarriage spray and clean, the vehicle stalled 5-10 minutes later. This occurred after the wash was completed and driving away. Suddenly the engine began to lose power, stumbled, and then died while driving. If I had to guess this was a sensor or some electrical component that may have been affected by the water spray from underneath. There were no check engine or other warning lights when this occurred. Attempted to restart the engine. After a few seconds longer than normal it started and appeared to run fine. Drove it home afterward. If the w…”
NHTSA complaint #11724412, 2026

“On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast to the shoulder. I attempted to put the car back into drive without success and was absolutely terrified as I barely missed being hit by an 18-wheeler traveling behind me at a high rate of speed. The…”
NHTSA complaint #11723735, 2026

“While at a stop in DRIVE, the car would automatically shift itself into Neutral without warning. When I contacted the dealer, they were aware of this issue in other vehicles. I brough the car in for service and in the description of the work, the mention that they knew where to address the problem, as it is a known issue. The dealership stated, "PREFORMED BATTERY PERFORMANCE TEST PER PREVIOUS TECH LINE CASES WITH SIMILAR ISSUES. BATTERY PASSED TEST WITH CPX900 AND DCA8000. CONTACTED TECHLINE AND WAS INFORMED TO CHECK FUEL PRESSURE AND FUEL PRESSURE BLEED OFF DUE TO SIMILAR CASES EXHIBITING SA…”
NHTSA complaint #11602339, 2024

Visibility/Wiper 3

“Distorted view through the windshield. When looking at lights, double image is visible. This is especially pronounced at nights, causing poor visibility and eye strain. This issue seems to be isolated to vehicles with heads up display, because of the lamination.”
NHTSA complaint #11661238, 2024

“On multiple 2024 Infiniti QX60 vehicles (test drives, my vehicle, loaner vehicle), the driver-side door rearview mirror glass vibrates under all driving conditions. This can blur the image and is unsafe during lane changes. Note that the passenger-side door mirror glass does NOT vibrate. It appears to be an isolator issue on only the driver-side door mirror. The problem was investigated and confirmed at an authorized Infiniti dealership (Coulter Infiniti) but they stated that all 2024 QX60 experience the same issue and it is normal. I stated it is not normal and a defect that needs to be…”
NHTSA complaint #11639738, 2024

“In moderate to heavy rain, the windshield wiper pushes water onto the drivers side window. This water then streaks diagonally down across the window, blurring the view through the drivers side mirror. I experienced this in two cars, once on the test drive on [XXX] in Dublin, and once driving through the [XXX] in rainy conditions. Rain is when you need visibility to be good. I have not experienced this in any other car I have driven. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
NHTSA complaint #11627863, 2024

Back Over Prevention 2 1 crash

“I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping cart I did not see, causing minor damage/dent to the liftgate (no injuries). Additional ADAS safety concern (near-miss / repeated events): During the first year of ownership, on at least two occasion…”
NHTSA complaint #11704999, 2024 · crash

“Most issues began around the 6th month of the first year of ownership and have persisted. Current mileage is ~31,500. Safety-related defects: 1.Washer system leak/empty reservoir: washer fluid repeatedly drains/ends up empty, preventing windshield cleaning while driving and reducing visibility. Began after a dealer visit on 06/03–06/04/2025 for panoramic sunroof noise (“concern began after prior dealer visit on 06/03–06/04/2025”). 2.Rear driver-side window intermittently lowers by itself (electrical), creating distraction and a safety/security risk. 3.Side mirror intermittently fails to unfol…”
NHTSA complaint #11704996, 2024

Service Brakes 2

“This vehicle was taken to the local Infiniti dealer for a routine oil change, vehicle inspection during this service discovered that the rear brake pads were worn. The request to replace the rear brake pads was declined. There were no warning indications. The failure mileage was 21787. Infiniti was contacted, but no assistance was offered.”
NHTSA complaint #11752870, 2026

“The contact owns a 2024 Infiniti QX60. The vehicle was taken to the local dealer for a routine oil change, where it was discovered that the rear brake pads were worn. The request to replace the rear brake pads was declined by the contact, and the vehicle was not repaired. There were no warning lights illuminated. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 15,000.”
NHTSA complaint #11725766, 2026

Unknown Or Other 2

“Dealer replaced my driver side mirror assembly a few months ago to get rid of the wind whistling noise, but we noted the "new" mirror would vibrate even at a fairly low speed. So took it back to dealer during the 15k mile service. The tech said the mirror had too much play so the dealer ended up replacing the whole mirror assembly. But the newly replaced assembly was also vibrating. Dealer said that there is not much they can do and asked us to call Infinity customer service. Customer service said that that vibration is considering within engineering spec and they are not willing to do any…”
NHTSA complaint #11668260, 2025

“Front portion of panoramic sunroof exploded while driving on the highway. No known debris hit the sunroof and there were no cars near me, and I was in open air (not under an overpass).”
NHTSA complaint #11614011, 2024

Air Bags 1

“Water is leaking into the vehicle through the airbag located for the rear passenger.”
NHTSA complaint #11593866, 2024

Engine And Engine Cooling 1

“The contact owns a 2024 Infiniti QX60. The contact stated that while driving at 35 MPH, the vehicle experienced electronic malfunctions with unknown warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed, and it was determined that the dipstick was not properly in place. The vehicle was repaired. The contact stated that on another occasion, while driving at an undisclosed speed, the system malfunction message was displayed. The vehicle was towed to the same local dealer, where it was diagnosed, and determined that the battery needed to be replaced. The vehicle wa…”
NHTSA complaint #11676694, 2025

Fuel/Propulsion System 1

“While at a stop in DRIVE, the car would automatically shift itself into Neutral without warning. When I contacted the dealer, they were aware of this issue in other vehicles. I brough the car in for service and in the description of the work, the mention that they knew where to address the problem, as it is a known issue. The dealership stated, "PREFORMED BATTERY PERFORMANCE TEST PER PREVIOUS TECH LINE CASES WITH SIMILAR ISSUES. BATTERY PASSED TEST WITH CPX900 AND DCA8000. CONTACTED TECHLINE AND WAS INFORMED TO CHECK FUEL PRESSURE AND FUEL PRESSURE BLEED OFF DUE TO SIMILAR CASES EXHIBITING SA…”
NHTSA complaint #11602339, 2024

Latches/Locks/Linkages 1

“The contact owns a 2024 Infiniti QX60. The contact stated that the vehicle intermittently jolted while stopping, and the infotainment screen and instrument panel intermittently turned off and restarted independently. Additionally, the blind spot detection system and the Lane Keep Assist were intermittently inoperable, and the power window master door lock button was inoperable. The transmission slipped out of gear once. Additionally, the hatch failed to open, preventing to contact from accessing the wheelchair. The contact stated that as a [XXX] he was overwhelmed and saddened by the persisten…”
NHTSA complaint #11747143, 2025

Power Train 1

“The contact owns a 2024 Infiniti QX60. The contact stated that the vehicle intermittently jolted while stopping, and the infotainment screen and instrument panel intermittently turned off and restarted independently. Additionally, the blind spot detection system and the Lane Keep Assist were intermittently inoperable, and the power window master door lock button was inoperable. The transmission slipped out of gear once. Additionally, the hatch failed to open, preventing to contact from accessing the wheelchair. The contact stated that as a [XXX] he was overwhelmed and saddened by the persisten…”
NHTSA complaint #11747143, 2025

Seat Belts 1 1 injury

“Our granddaughter was in the 3rd row seat with a seat belt. We think she put the shoulder part behind her back. After she unbuckled, she tried to exit but the seat belt ILR locked her in. The seat belt wrapped around her waist and locked her in. She could not move - or get out. We tried for 30 mins and finally cut the seat belt. If we had had an accident, we could not have gotten her out. Pictures/video's can be downloaded:Here is a link to the Video’s and Pictures. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
NHTSA complaint #11693933, 2025 · 1 injury(ies)

Steering 1

“To Whom It May Concern, I am submitting this letter to formally report a safety-related defect involving my leased Infiniti vehicle, serviced at Edison Infiniti in New Jersey on August 1, 2025. Despite reporting excessive tire wear and a persistent pull to the right, the dealership concluded that the alignment was within factory specifications and attributed the damage solely to a lack of tire rotation. Based on this assessment, I paid out of pocket for a wheel alignment and replacement tires. However, the condition of the removed front tires tells a different story. The tires show extreme tre…”
NHTSA complaint #11680856, 2025

Structure 1

“Water is leaking into the vehicle through the airbag located for the rear passenger.”
NHTSA complaint #11593866, 2024

Suspension 1

“To Whom It May Concern, I am submitting this letter to formally report a safety-related defect involving my leased Infiniti vehicle, serviced at Edison Infiniti in New Jersey on August 1, 2025. Despite reporting excessive tire wear and a persistent pull to the right, the dealership concluded that the alignment was within factory specifications and attributed the damage solely to a lack of tire rotation. Based on this assessment, I paid out of pocket for a wheel alignment and replacement tires. However, the condition of the removed front tires tells a different story. The tires show extreme tre…”
NHTSA complaint #11680856, 2025

Wheels 1

“To Whom It May Concern, I am submitting this letter to formally report a safety-related defect involving my leased Infiniti vehicle, serviced at Edison Infiniti in New Jersey on August 1, 2025. Despite reporting excessive tire wear and a persistent pull to the right, the dealership concluded that the alignment was within factory specifications and attributed the damage solely to a lack of tire rotation. Based on this assessment, I paid out of pocket for a wheel alignment and replacement tires. However, the condition of the removed front tires tells a different story. The tires show extreme tre…”
NHTSA complaint #11680856, 2025