2024 Ford Mustang Problems & Owner Complaints

Electrical System 32

“I am extremely disappointed with Ford’s handling of my situation and the lack of customer support for what appears to be a premature major component failure. I own a 2024 Ford Mustang GT with only 56,022 miles. While driving, my air conditioning suddenly stopped blowing cold air. I took the vehicle to an authorized Ford dealership, where it was diagnosed with a catastrophic A/C compressor failure. The compressor had internally locked up, sending metal shavings throughout the A/C system. I was told the repair would require replacing the compressor, expansion valve, desiccant, belt, flushing the…”
NHTSA complaint #11754503, 2026

“Infotainment system flickers/goes blank even after being repaired at Ford Service center. Back up camera unavailable and anything controlled by touchscreen does not work”
NHTSA complaint #11746325, 2026

“I am filing a safety complaint regarding an open manufacturer recall on my vehicle that has not been completed despite being scheduled for repair. On or about 2/16/2026, I scheduled the recall repair with an authorized dealership/service center. The repair was accepted and scheduled; however, the repair has not been completed to date. It has now been approximately 50 days (or more) since the scheduled appointment, and the recall remedy remains unresolved. Despite multiple attempts to follow up, the repair has not been performed, and no reasonable timeline has been provided for completion. Th…”
NHTSA complaint #11729817, 2026

Unknown Or Other 17 2 crash 2 injury

“The curtain airbags deployed without any collision or impact. This suggests a failure of the airbag sensors. The vehicle and all components, including the deployed airbags and related sensors, are available for inspection upon request. The sudden airbag deployment created a significant safety hazard. If this had occurred while driving at higher speeds, it could have caused me to lose control of the vehicle. The force of the deployment itself poses a risk of injury and can cause burns, bruises, or hearing damage. Myself and the passenger experienced these injuries. Other drivers could have been…”
NHTSA complaint #11676041, 2025 · 2 injury(ies)

“Subject: Request for Investigation - Fraudulent and Falsified Vehicle Records (Crest Ford & Roy O'Brien Ford, Possible Involvement of Bell Ford) Dear Attorney General, I am submitting this complaint to formally request an investigation into fraud committed by Roy O'Brien, an automobile dealership located in Michigan. On [XXX], 1 purchased a 2024 dark horse mustang #R8911 from Roy O'Brien under the representation that the vehicle was brand new, undamaged, and met all safety standards. After the sale, I obtained evidence that the vehicle had, in fact, been in an accident during transport and sub…”
NHTSA complaint #11686178, 2025 · crash

“This is a 2024 Mustang convertible that I purchased from Autonation in Panama City and the back window was not properly installed and is now shaking and allowing water into the car. There is a major problem with the car disabling ABS as well and ive taken it to the dealership for both of these issues twice. The brakes did not function correctly when I was dropping off at school and I tapped the parents car in front of me. I went to autonation with my concern and even called FORD to file a complaint and neither of the companies took it seriously. Had I known this car was gonna be a problem and…”
NHTSA complaint #11592071, 2024 · crash

Engine 9

“I purchased this vehicle CPO and shortly after purchase the vehicle experienced a major mechanical failure involving the clutch/transmission. The vehicle had a prior safety recall (Recall #24S36) listed as “completed” before I purchased it. However, the issue has now reoccurred despite that recall being marked as repaired. The dealership is now claiming the failure is due to “wear and tear,” but the failure occurred after only approximately 1,000 miles of driving since purchase, which raises concern that the defect existed prior to sale or that the recall repair was not properly completed.…”
NHTSA complaint #11732865, 2026

“My 2024 Ford Mustang has been experiencing a serious mechanical issue that the manufacturer has been unable to repair. The vehicle has been at the dealership for an extended period because a defective component cannot be replaced. Ford acknowledged that the required part has not yet been manufactured. The vehicle has remained unresolved for over five months. This creates a potential safety concern because the vehicle cannot be reliably used or repaired.”
NHTSA complaint #11722053, 2025

“Blown 2.3 Ecoboost. At approx 4700 miles while driving got an engine light and severe misfire. Report from Ford technician says that part of a spark plug broke off in #4 cylinder and caused severe damage. Motor (long block) and turbo replaced under warranty and after 700 miles is running fine.”
NHTSA complaint #11697615, 2025

Exterior Lighting 7

“The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V546000(EXTERIOR LIGHTING); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle was taken to the local dealer who confirmed corrosion was present. The failure mileage was 11,000.”
NHTSA complaint #11741353, 2026

“On [XXX], multiple electrical systems on my 2024 Ford Mustang suddenly failed while the vehicle was in normal operation. The following systems stopped functioning: HVAC/climate control, heated seats, outside temperature display, rear turn signals, and blind spot monitoring. No prior warning lights were displayed before the failure. These failures significantly compromised safety because the rear turn signals and blind spot monitoring stopped working without warning while driving. Loss of exterior signaling and driver-assistance systems created a risk of collision. The lack of HVAC also creat…”
NHTSA complaint #11704736, 2025

“I own a new manual 2024 Ford Mustang GT now with 800 miles. When turning on the unit on 2 occasions, one on November 20 and another on December 3, documented with photographs and videos, the unit presents a black screen with no image. Either in reverse or drive without the possibility of viewing any image. The agency was notified and commented that these failures had never occurred.”
NHTSA complaint #11703025, 2025

Power Train 7

“I purchased this vehicle CPO and shortly after purchase the vehicle experienced a major mechanical failure involving the clutch/transmission. The vehicle had a prior safety recall (Recall #24S36) listed as “completed” before I purchased it. However, the issue has now reoccurred despite that recall being marked as repaired. The dealership is now claiming the failure is due to “wear and tear,” but the failure occurred after only approximately 1,000 miles of driving since purchase, which raises concern that the defect existed prior to sale or that the recall repair was not properly completed.…”
NHTSA complaint #11732865, 2026

“I am filing a safety complaint regarding an open manufacturer recall on my vehicle that has not been completed despite being scheduled for repair. On or about 2/16/2026, I scheduled the recall repair with an authorized dealership/service center. The repair was accepted and scheduled; however, the repair has not been completed to date. It has now been approximately 50 days (or more) since the scheduled appointment, and the recall remedy remains unresolved. Despite multiple attempts to follow up, the repair has not been performed, and no reasonable timeline has been provided for completion. Th…”
NHTSA complaint #11729817, 2026

“My 2024 Ford Mustang has been experiencing a serious mechanical issue that the manufacturer has been unable to repair. The vehicle has been at the dealership for an extended period because a defective component cannot be replaced. Ford acknowledged that the required part has not yet been manufactured. The vehicle has remained unresolved for over five months. This creates a potential safety concern because the vehicle cannot be reliably used or repaired.”
NHTSA complaint #11722053, 2025

Service Brakes 6 1 crash

“This is a 2024 Mustang convertible that I purchased from Autonation in Panama City and the back window was not properly installed and is now shaking and allowing water into the car. There is a major problem with the car disabling ABS as well and ive taken it to the dealership for both of these issues twice. The brakes did not function correctly when I was dropping off at school and I tapped the parents car in front of me. I went to autonation with my concern and even called FORD to file a complaint and neither of the companies took it seriously. Had I known this car was gonna be a problem and…”
NHTSA complaint #11592071, 2024 · crash

“Automatic breaking engaged too sensitively, the driver infront of me had stopped a few yards away and I was already starting to stop when the vehicle suddenly stopped. The driver behind me almost rear ended me. This was at a green light.”
NHTSA complaint #11675438, 2025

“The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V802000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 10 MPH, the instrument cluster went black. The contact was in a parking lot and had stopped the vehicle. The contact turned off and restarted the vehicle and regained instrument panel functionality. The contact sta…”
NHTSA complaint #11637439, 2025

Air Bags 5 4 crash 4 injury

“In a hit-and-run accident, we were hit head on and the airbags did not deploy yet the car is a total loss. No side or front airbags deployed. Myself and my passenger needed medical care, my passenger specifically had hit the windshield and the airbags again still did not deploy. At impact, was traveling over 25 miles per hour when I was struck.”
NHTSA complaint #11684108, 2025 · crash · 2 injury(ies)

“The curtain airbags deployed without any collision or impact. This suggests a failure of the airbag sensors. The vehicle and all components, including the deployed airbags and related sensors, are available for inspection upon request. The sudden airbag deployment created a significant safety hazard. If this had occurred while driving at higher speeds, it could have caused me to lose control of the vehicle. The force of the deployment itself poses a risk of injury and can cause burns, bruises, or hearing damage. Myself and the passenger experienced these injuries. Other drivers could have been…”
NHTSA complaint #11676041, 2025 · 2 injury(ies)

“Subject: Request for Investigation - Fraudulent and Falsified Vehicle Records (Crest Ford & Roy O'Brien Ford, Possible Involvement of Bell Ford) Dear Attorney General, I am submitting this complaint to formally request an investigation into fraud committed by Roy O'Brien, an automobile dealership located in Michigan. On [XXX], 1 purchased a 2024 dark horse mustang #R8911 from Roy O'Brien under the representation that the vehicle was brand new, undamaged, and met all safety standards. After the sale, I obtained evidence that the vehicle had, in fact, been in an accident during transport and sub…”
NHTSA complaint #11686178, 2025 · crash

Structure 5 2 crash

“Subject: Request for Investigation - Fraudulent and Falsified Vehicle Records (Crest Ford & Roy O'Brien Ford, Possible Involvement of Bell Ford) Dear Attorney General, I am submitting this complaint to formally request an investigation into fraud committed by Roy O'Brien, an automobile dealership located in Michigan. On [XXX], 1 purchased a 2024 dark horse mustang #R8911 from Roy O'Brien under the representation that the vehicle was brand new, undamaged, and met all safety standards. After the sale, I obtained evidence that the vehicle had, in fact, been in an accident during transport and sub…”
NHTSA complaint #11686178, 2025 · crash

“This is a 2024 Mustang convertible that I purchased from Autonation in Panama City and the back window was not properly installed and is now shaking and allowing water into the car. There is a major problem with the car disabling ABS as well and ive taken it to the dealership for both of these issues twice. The brakes did not function correctly when I was dropping off at school and I tapped the parents car in front of me. I went to autonation with my concern and even called FORD to file a complaint and neither of the companies took it seriously. Had I known this car was gonna be a problem and…”
NHTSA complaint #11592071, 2024 · crash

“Body panels are misaligned. Doors do not line up to the body, bumpers don’t line up to quarter fender, trunk lid has large gaps preventing proper sealing, hood has gaps and vibrates at high speeds.”
NHTSA complaint #11608907, 2024

Back Over Prevention 4

“The auxiliary display that contains the rear camera view failed on several occasions even after the software installation from Ford to fix the failure of this display. The aural alert for cross traffic and pedestrian warning still functions, however, without the display I do not know what is behind or beside the car and from which direction it is coming from when backing out of blind parking spot (between two trucks in the last case). The Mustang is currently being inspected by the local dealer again.”
NHTSA complaint #11687399, 2025

“dashboard screen visually displaying backup camera, ventilation controls, radio, etc goes blank intermittently without warning. Other 2024 mustangs have been recalled for this issue.”
NHTSA complaint #11661263, 2024

“The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving.”
NHTSA complaint #11627958, 2024

Forward Collision Avoidance 4 2 crash

“The contact owns a 2024 Ford Mustang. The contact stated that while his wife was driving at 25 MPH and entering a roundabout, a vehicle suddenly entered the roundabout and was rear-ended. The brake pedal was depressed however there was not enough distance to avoid the collision. The forward collision warning (FCW) system did not engage. No air bags deployed. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. No injuries were sustained. A police report was filed. The manufacturer was not notified of the failure. The approximate failure mileage was 6,100.”
NHTSA complaint #11622983, 2024 · crash

“Hit a adult male black bear broadside on a street with no lighting. The forward collision warning never engaged, seatbelt did not lock, only the knee airbag deployed, and emergency braking never engaged.”
NHTSA complaint #11603502, 2024 · crash

“Automatic breaking engaged too sensitively, the driver infront of me had stopped a few yards away and I was already starting to stop when the vehicle suddenly stopped. The driver behind me almost rear ended me. This was at a green light.”
NHTSA complaint #11675438, 2025

Visibility/Wiper 4

“Rear view mirror came away from windshield when adjusting. Resulted in damaged windshield that needed to be replaced. Shards of glass in the vehicle. Replacement cost from Safelite around $1000 (It seems that the glass wasn't correctly laminated, meaning the top later peeled away easily with the mirror mount”
NHTSA complaint #11735446, 2026

“While driving approximately 55 mph on a four-lane highway around 8 p.m., the rear window of my 2024 Mustang GT 5.0 Premium exploded/shattered and is now visibly pulling away from the frame. The glass appears ready to collapse inward. Weather conditions were damp with light misting rain and a temperature near 55°F. The rear defroster was not in use, and there were no warning signs or cracks prior to the failure. Only one other vehicle was nearby, so it is not consistent with road debris. The explosion/shatter occurred suddenly and without impact. Photos clearly show the glass shattered separati…”
NHTSA complaint #11696476, 2025

“I was driving on the highway went to adjust my rearview mirror and my mirror just snapped from the windshield and broke off from the windshield also breaking the windshield as well took it to the ford dealership the car is just only 5k miles they wouldn’t even cover it said it was “excessive force” multiple people with the same vehicle had the same issue and they don’t want to cover it it’s $1000 to replace the windshield or you rearview mirror is just broke and the windshield is just cracked”
NHTSA complaint #11649474, 2025

Vehicle Speed Control 3

“Georgia, Metro Atlanta area, on [XXX]; while driving on [XXX] , at speed of around 65 mph, car dashboard displayed message of Drive Mode Disabled; Service Engine Soon. 2024 Mustang GT lost ability to accelerate, or change gears; was forced to pull over to the far right in order to exit highway. Stopped at a Shell gas station parking lot, turned off ignition, waited a couple of minutes, turned on ignition, the warning signs of service engine soon disappeared. Was able to drive to nearest Ford dealer for service appointment. Is available for inspection upon request. Personal safety and safe…”
NHTSA complaint #11638156, 2025

“Ford Motor Company has an issue with their 2024 Ford Mustang Convertibles, where condensation forms in the footwell ducts during air conditioner operation. As condensation accumulates, water drips onto the driver's foot and potentially the gas and/or brake pedal, creating a risk of driver error. This issue has been known since the vehicle's delivery nearly two years ago. Ford has acknowledged the problem but has not provided a resolution, stating that this occurrence is "expected." Some additional drivers are also experiencing this: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDO…”
NHTSA complaint #11679224, 2024

“• Std Cruise Control failure. Yes, available for inspection, test drive and failure analysis. • Upon turning CC (Cruise control) on the Green Icon appears (should be Ghost Icon) AND is set at the speed limit. If below the speed limit NO speed up to "SET" speed occurs. Instead if you speed up, manually, to "SET" speed you can't go past the "SET" speed. Pressing on the accelerator has a power loss and flat lining. Speed does not increase until you go to heavy open throttle then it "TAKES OFF". Impossible to drive in Cruise control mode. • Problem was presented to Gaudin Ford Dealership…”
NHTSA complaint #11647228, 2024

Lane Departure 2

“I am filing a safety complaint regarding an open manufacturer recall on my vehicle that has not been completed despite being scheduled for repair. On or about 2/16/2026, I scheduled the recall repair with an authorized dealership/service center. The repair was accepted and scheduled; however, the repair has not been completed to date. It has now been approximately 50 days (or more) since the scheduled appointment, and the recall remedy remains unresolved. Despite multiple attempts to follow up, the repair has not been performed, and no reasonable timeline has been provided for completion. Th…”
NHTSA complaint #11729817, 2026

“On [XXX], multiple electrical systems on my 2024 Ford Mustang suddenly failed while the vehicle was in normal operation. The following systems stopped functioning: HVAC/climate control, heated seats, outside temperature display, rear turn signals, and blind spot monitoring. No prior warning lights were displayed before the failure. These failures significantly compromised safety because the rear turn signals and blind spot monitoring stopped working without warning while driving. Loss of exterior signaling and driver-assistance systems created a risk of collision. The lack of HVAC also creat…”
NHTSA complaint #11704736, 2025

Steering 2

“2024 Mustang steering recall Noted but not applied to my vehicle although the problem exist. The steering becomes uncontrollable for a second pulling to the right the wheel feels like it is locking up. [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
NHTSA complaint #11608087, 2024

“I am dealing with ford on two brand new mustangs. That are both failing electrically and they claim they have fixed yet haven’t and still exhibiting gross safety concerns. This is simply large scale negligence. Both Mustangs screens have and are randomly blacking out creating massive safety concern when no guages or functions are present. I’ve contacted them and a. Insider has given me a document showing that they know and have no answers. And for this. Is gross negligence. I demand replacements. Both problems have cause financial damages. And also…”
NHTSA complaint #11602811, 2024

Suspension 2

“I was driving one day when I began to hear a knocking sound on my vehicle. I then took the time to look up the recall on my current vehicle and it had mentioned “Rear Suspension Knuckles (24S49): Certain vehicles have defective rear suspension castings that can fail, leading to loss of vehicle control”. I just got off the phone with Ford and they expressed me how I do not have that recall under my vin however I am experiencing the exact same description of what is going on and I am trying to get it looked at, but when I told them that I need this issue resolved before something major happens t…”
NHTSA complaint #11728343, 2025

“The contact owns a 2024 Ford Mustang. The contact stated that while driving 35 MPH, the contact felt a jolt from the rear driver’s side of the vehicle and heard the rear driver’s side tire rubbing. The contact stopped vehicle on the side of the road and had the vehicle towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the rear suspension knuckle had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V593000 (SUSPENSION); as possible cause for the failure. The manufacturer was notified of the…”
NHTSA complaint #11647744, 2025

Seat Belts 1

“The contact owns a 2024 Ford Mustang. The contact stated that while seated in the front driver's seat, the front driver's side seat belt failed to properly retract and failed to properly secure the driver. The vehicle was taken to the local dealer who inspected the vehicle and determined that the seat belt operated normally, and no failure was found. The contact was concerned that the seatbelt would not function properly during a crash. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 5,000.”
NHTSA complaint #11666787, 2025

Tires 1

“Hello, the tire blew out on the interstate and is only at 25k mileage. Warranty stated is 40k mileage and I’m an extremely safe driver, I bought the car brand new with the tires on it”
NHTSA complaint #11749942, 2026

Visibility 1

“The contact owns a 2024 Ford Mustang. The contact stated that while driving at an undisclosed speed and attempting to make a left turn, the contact was unable to see oncoming traffic in the passenger's side rearview mirror. The contact adjusted the passenger's side rearview mirror, but the failure persisted. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 400.”
NHTSA complaint #11627952, 2024