2024 Chevrolet Suburban Problems & Owner Complaints

Engine 18 1 fire

“I parked at my home, approximately 5 minutes after arriving home my grandson ran in yelling papa your car is on fire. The engine was on fire, shooting flames onto the windsheild. The cause of fire is unknown at this time.”
NHTSA complaint #11655369, 2025 · fire

“Transmission faulty, loud, clunky and hard shifting! Service transmission now alert and code P0747”
NHTSA complaint #11751709, 2026

“On May 2, 2026, while the vehicle was in operation, the engine suddenly shut off without warning. At the time of failure, the instrument panel remained illuminated; however, the vehicle would not restart. In an effort to resolve the issue, the battery was replaced, but this did not correct the problem. The vehicle was then towed to a local Chevrolet dealership for further inspection and diagnosis. Following their assessment, I was informed by the dealership’s service department that the engine had seized and that metal debris was present in the engine oil, indicating significant internal eng…”
NHTSA complaint #11737261, 2026

Power Train 7

“Transmission faulty, loud, clunky and hard shifting! Service transmission now alert and code P0747”
NHTSA complaint #11751709, 2026

“The vehicle would jerk when changing gears and would have a rattle and vibration when accelerating.”
NHTSA complaint #11735937, 2026

“Upon stepping on brakes, the car shifts into Neutral and says “press start Button again.” This happened to me 2x now.”
NHTSA complaint #11723167, 2026

Engine And Engine Cooling 6

“The contact owns a 2024 Chevrolet Suburban. While driving at an undisclosed speed, the vehicle hesitated while accelerating. The vehicle was previously repaired under NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the failure persisted. The local dealer was contacted; however, the vehicle was not repaired. The manufacture was not notified of the failure. The failure mileage was 27,300.”
NHTSA complaint #11714279, 2025

“The contact owns a 2024 Chevrolet Suburban. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact requested a work order on the vehicle for the recall repair and the dealer refused. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was also made aware of the issue and refused to create a work order for the recall repair…”
NHTSA complaint #11688996, 2025

“The contact's son owns a 2024 Chevrolet Suburban. The contact stated that his son had received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact's son had been calling the local dealer and was informed that parts were not yet available for the recall repair. The contact was informed by his son stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.”
NHTSA complaint #11685223, 2025

Service Brakes 5

“The vehicle went into limp mode! Everything associated with it happened so quickly,no brakes,no steering ,it was terrifying. We got safely to a gas station. We were advised to take it to a certified Chevrolet dealer which we did We had it towed to the certified Chevrolet dealer in Charlevoix, Michigan.They hooked it up to the diagnostics and said they found absolutely nothing wrong with the vehicle.Very Frustrating! After experiencing this terrible incident will never feel safe in this vehicle!”
NHTSA complaint #11713441, 2025

“The contact owns a 2024 Chevrolet Suburban. The contact stated that while depressing the accelerator pedal, there was a loud rattling sound coming from the engine. The contact stated that while depressing the brake pedal, the vehicle failed to respond as intended while driving with her grandchildren inside the vehicle. The brake failure warning light was illuminated. The contact stated that the vehicle lost power and coasted and slowed down, and the contact shifted into park(P). The contact stated that the failure had occurred on two separate occasions. A dealer was contacted. The vehicle was…”
NHTSA complaint #11695445, 2025

“i pulled on to the road and i heard a loud knocking and my vehicle started skipping and wouldn't go. the lights on the dash lit up and said, "brake failure" and "emergency brake failure" and i had no brakes. I managed to coast into a parking lot. The engine light was on. I turned the vehicle off and waited about 5 minutes and turned it back on, The engine light remained. The first time this happened I was going down the road and the vehicle started sputtering, the emergency brake light came on the dash and the car shut off. It has a rough idle when you start it. I am terrified of this car.…”
NHTSA complaint #11695456, 2025

Electrical System 4

“The engine light comes on and then the rpm's drop to 35 and a notification comes up that says "reduced acceleration. driving with caution". If I stop and turn of the vehicle and restart the rpm's will be better but the truck still seems to have a difficult time increasing in rpm's and accelerating gears. It's incredibly dangerous as if I'm driving at a substantial speed on the highway or freeway and it drops rmp's rapidly I'm likely to be in an accident which could be detrimental. The dealer has had my vehicle on two separate occassions. The most recent time they've had it for 5 days and stil…”
NHTSA complaint #11681402, 2025

“I have had my cruise control set and my car will slam on the brakes with no vehicles in front of my car or on each side. This has happened multiple times, it doesn’t matter if I am going 40MPH or 60+MPH. I have taken it in and they say there is nothing they can do for the issue. I’m worried for the safety of myself, my family, and my unborn child. As well as any cars around (behind me potentially) when this happens. I do not want to unintentionally cause an accident.”
NHTSA complaint #11665912, 2025

“The contact owns a 2024 Chevrolet Suburban. The contact stated that while towing a trailer, the message "Trailer Brakes Disconnected" was displayed. Due to the failure, the trailer brakes locked up and the trailer came to an abrupt and rough stop. Upon investigation, the contact discovered Technical Service Bulletin: 23-NA-149; which was related to the solar panel battery charger or generator on the trailer. The trailer battery was fully charged and had a higher charge than the battery needed and could back feed into the trailer brake power module and cause it to shut down. The dealer was not…”
NHTSA complaint #11728081, 2024

Forward Collision Avoidance 2

“i pulled on to the road and i heard a loud knocking and my vehicle started skipping and wouldn't go. the lights on the dash lit up and said, "brake failure" and "emergency brake failure" and i had no brakes. I managed to coast into a parking lot. The engine light was on. I turned the vehicle off and waited about 5 minutes and turned it back on, The engine light remained. The first time this happened I was going down the road and the vehicle started sputtering, the emergency brake light came on the dash and the car shut off. It has a rough idle when you start it. I am terrified of this car.…”
NHTSA complaint #11695456, 2025

“I have had my cruise control set and my car will slam on the brakes with no vehicles in front of my car or on each side. This has happened multiple times, it doesn’t matter if I am going 40MPH or 60+MPH. I have taken it in and they say there is nothing they can do for the issue. I’m worried for the safety of myself, my family, and my unborn child. As well as any cars around (behind me potentially) when this happens. I do not want to unintentionally cause an accident.”
NHTSA complaint #11665912, 2025

Fuel/Propulsion System 2

“Transmission faulty, loud, clunky and hard shifting! Service transmission now alert and code P0747”
NHTSA complaint #11751709, 2026

“The vehicle went into limp mode! Everything associated with it happened so quickly,no brakes,no steering ,it was terrifying. We got safely to a gas station. We were advised to take it to a certified Chevrolet dealer which we did We had it towed to the certified Chevrolet dealer in Charlevoix, Michigan.They hooked it up to the diagnostics and said they found absolutely nothing wrong with the vehicle.Very Frustrating! After experiencing this terrible incident will never feel safe in this vehicle!”
NHTSA complaint #11713441, 2025

Unknown Or Other 2

“1. Sunroof 2. Driving on 81 N slightly past the Middlesex exit at highway speeds. My 4 minor children and I heard what sounded like a large balloon popping inside my car. Upon further inspection, my sunroof spontaneously exploded. Absolutely nothing hit our car. The more research I’m doing, this is a known issue with GM manufactures and they have done nothing to correct this issue. 3. I’m working on getting a repair scheduled, once we figure out if it’s under warranty or we have to pay for it through insurance. 4. No warnings”
NHTSA complaint #11736953, 2026

“The glass of the front movable sun roof shattered. The glass shattered while driving on hwy 89 in Wyoming with no traffic or no identifiable reason for the event. While some glass was saved most of it blew out when is shattered. The problem has not been reproduced or confirmed by the dealer. The dealer blames a flying rock or other object impacting the glass even though no vehicles or source of incident impact was perceived. No one was interested in taking a report. There was a build up of pressure inside the vehicle prior to the blow out of the glass which caused the drivers ear's to pop…”
NHTSA complaint #11735323, 2026

Air Bags 1

“Since purchasing the vehicle on September 27, 2024, I have experienced a series of troubling issues that raise serious concerns about its design, manufacturing, and overall safety, including: Airbag system malfunction: My airbags were nonfunctional for over a month. Tire-related issues: Required full replacement of the initial set of tires. Persistent alignment problems Bluetooth audio problems: Poor quality and connectivity with multiple phones, resolved only after a service visit in May 2025. Defective seat frame: Rear passenger-side bucket seat required full replacement. Defecti…”
NHTSA complaint #11666254, 2025

Back Over Prevention 1

“The check engine light came on at 14k miles indicating there was an emissions error. The brakes squeal and have had to be replaced 3 times since the original purchase in March of 2024. After the third replacement of brakes they still squeal. Even if the car is not braking it makes the noise. The radio shuts on and off constantly. Chevy reported they are aware of the issue but there is no fix at this time. The dealerships reset the radio but the issue persists. I’ve had to park the car because I’m afraid the brake issue is much more than they’re willing to admit.”
NHTSA complaint #11645479, 2024

Child Seat 1

“The contact owns a Nuna Rava Car Seat, Model Type: Convertible, Model Number: CS05013-GRN, Manufactured Date: July 16, 2016. The contact stated that the harness buckle became difficult to adjust while attempting to secure the child in the car seat. The contact received notifications of NHTSA Campaign Numbers: 24C002000 (Child Seat); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.”
NHTSA complaint #11639840, 2024

Exterior Lighting 1

“The contact owns a 2024 Chevrolet Suburban. The contact stated that upon brushing snow off the vehicle, the contact noticed that there was snow inside the headlights, which later turned into ice and dimmed the headlights. The contact stated that while driving at an undisclosed speed, the failure recurred, causing the contact to pull over to the side of the road to clean the headlights. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure milea…”
NHTSA complaint #11648988, 2025

Steering 1 1 crash

“The contact owns a 2024 Chevrolet Suburban. The contact stated that while driving at approximately 30 MPH, the steering wheel locked at an angle, and the message "Power Steering Not Active" was displayed, causing the vehicle to strike a curb. The steering column, control arm, radiator, fender, and wheel were significantly damaged due to the incident. The vehicle was then towed to a dealer, where it was diagnosed that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and an investigation was completed. The…”
NHTSA complaint #11742905, 2026 · crash

Structure 1

“Since purchasing the vehicle on September 27, 2024, I have experienced a series of troubling issues that raise serious concerns about its design, manufacturing, and overall safety, including: Airbag system malfunction: My airbags were nonfunctional for over a month. Tire-related issues: Required full replacement of the initial set of tires. Persistent alignment problems Bluetooth audio problems: Poor quality and connectivity with multiple phones, resolved only after a service visit in May 2025. Defective seat frame: Rear passenger-side bucket seat required full replacement. Defecti…”
NHTSA complaint #11666254, 2025

Visibility/Wiper 1