2023 Chrysler Pacifica Problems & Owner Complaints

Engine 47

“This is what I wrote to Stellantis. Dear Stellantis Customer Care, My vehicle has now stalled five separate times while I was making a left turn through an intersection. When this happens, the engine shuts off unexpectedly, the vehicle shifts into park and I must attempt to restart it while sitting in the roadway. During the most recent incident, the vehicle would not restart on the first attempt and required a second attempt before it would run again. This creates an extremely dangerous situation. Losing power in the middle of a left turn places me, my passengers and other motorist at…”
NHTSA complaint #11754028, 2026

“I have been experiencing random engine shutdowns since April 6, 2026. I’ve taken it to be serviced for this on four occasions since this time and it has not been appropriately fixed. There is a warning light that flashed before it happens that says “your car is about to shutdown, please pull over” but it does not allow ample time to pull over safely before randomly shutting down. The dealership replaced the PCM in may 2026 but I had the car back less than 24 hours and it happened again. The car has shutdown a total of 5 times since April 6, 2026.”
NHTSA complaint #11751566, 2026

“On June 14, 2026, one day after purchase, while driving through the Mojave Desert on I-15 in temperatures exceeding 100 degrees Fahrenheit, the check engine light illuminated and remained on through Southern California. The vehicle required a jump start after being parked in a covered multi-level parking structure for 5 days in Long Beach California after which the check engine light cleared. On June 19, 2026, six days after purchase, during the return trip the high voltage hybrid traction battery failed completely without warning in active Las Vegas highway traffic. The vehicle lost all motiv…”
NHTSA complaint #11745819, 2026

Electrical System 41

“The vehicle has experienced three separate incidents involving a sudden, unexpected loss of motive power at speed accompanied by a warning message ("Please pull off the road safely, vehicle will shut off soon") and a turtle icon ("Red Turtle of Death") on the instrument cluster. Two of these incidents occurred on major highways at speeds exceeding 60 mph. Incident History: February 2026 (Heavy Melting Snow, Boston, MA): Vehicle experienced complete loss of propulsion while driving on a city street. Dealership (McGovern Chrysler Dodge Jeep Ram) held the vehicle for nearly a month under Diagnos…”
NHTSA complaint #11754273, 2026

“This is what I wrote to Stellantis. Dear Stellantis Customer Care, My vehicle has now stalled five separate times while I was making a left turn through an intersection. When this happens, the engine shuts off unexpectedly, the vehicle shifts into park and I must attempt to restart it while sitting in the roadway. During the most recent incident, the vehicle would not restart on the first attempt and required a second attempt before it would run again. This creates an extremely dangerous situation. Losing power in the middle of a left turn places me, my passengers and other motorist at…”
NHTSA complaint #11754028, 2026

“On June 14, 2026, one day after purchase, while driving through the Mojave Desert on I-15 in temperatures exceeding 100 degrees Fahrenheit, the check engine light illuminated and remained on through Southern California. The vehicle required a jump start after being parked in a covered multi-level parking structure for 5 days in Long Beach California after which the check engine light cleared. On June 19, 2026, six days after purchase, during the return trip the high voltage hybrid traction battery failed completely without warning in active Las Vegas highway traffic. The vehicle lost all motiv…”
NHTSA complaint #11745819, 2026

Power Train 38

“The vehicle has experienced three separate incidents involving a sudden, unexpected loss of motive power at speed accompanied by a warning message ("Please pull off the road safely, vehicle will shut off soon") and a turtle icon ("Red Turtle of Death") on the instrument cluster. Two of these incidents occurred on major highways at speeds exceeding 60 mph. Incident History: February 2026 (Heavy Melting Snow, Boston, MA): Vehicle experienced complete loss of propulsion while driving on a city street. Dealership (McGovern Chrysler Dodge Jeep Ram) held the vehicle for nearly a month under Diagnos…”
NHTSA complaint #11754273, 2026

“The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving approximately 70 MPH, the vehicle went into LIMP Mode, shuddered, and then stalled. The message to "Stop - Pull Over Safely" was displayed on the instrument panel. The failure had occurred on several occasions. The contact researched and became aware of an unknown recall; however, the VIN was not under recall. The vehicle was taken to a dealer where it was diagnosed and determined that there was an intermittent drive motor position sensor failure inside the transmission, and the transmission needed to be replaced.…”
NHTSA complaint #11751925, 2026

“Returning from [XXX] to [XXX] area Wed. XXX, traveling at ~75 mph on [XXX], I experienced a loss of power on a mild incline and an associated “Stop Safely - Vehicle Will Shut Off Soon” instrument cluster message. I had to move hazardously in traffic while coasting to a stop on the right shoulder. This occurred with ~24,810 total miles on the vehicle since I purchased it new. I turned off the vehicle, waited a few minutes and then restarted it. I continued the drive with the vehicle acting normally until it happened again at 24,897 odometer miles, same message with same behavior. Traveling ~75…”
NHTSA complaint #11749572, 2026

Air Bags 34 1 crash

“On September 5, 2025 I took my vehicle to be serviced at Earnhardt Dodge in Gilbert AZ. I informed the service attendant that I believed there might be a recall on my air bags. Upon checkout I didn’t see if the recall was serviced among other things and it wasn’t listed as being completed. On [XXX] a deer struck the front of my vehicle while driving at high speeds. The air bags didn’t deploy and the air bag light illuminated after the accident. In October 1st my vehicle was taken to Earnhardt Collison and a diagnostic check was done on my vehicle yet the light or anything else regarding th…”
NHTSA complaint #11693008, 2025 · crash

“The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 26V189000 (Air Bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and stated that parts are limited and that there were 20 other vehicles awaiting parts availability. The manufacturer was not made aware of the issue. The contact had not experienced a failure.”
NHTSA complaint #11751486, 2026

“My Chrysler Pacifica is currently held at Glenn Chevrolet in Eminence, KY, for a mandatory side-curtain airbag safety recall. The repair will take at least 4 days or more, and the dealer has zero loaner vehicles. Chrysler corporate refuses to authorize a rental vehicle that safely and legally fits my family of six, capping reimbursement at $50/day. This amount only covers a 5-passenger economy car. Chrysler is creating an unreasonable barrier to a safety recall remedy by forcing me to choose between driving a defective, dangerous vehicle or illegally driving a rental car without enough seatbel…”
NHTSA complaint #11745970, 2026

Unknown Or Other 20 1 crash

“Vehicle Year/Make/Model: 2023 Chrysler Pacifica Plug-In HybridVIN Number: [XXX] Current Mileage: 51,607 miles Incident Summary: While attempting to bring the vehicle to a complete stop in front of a Subway restaurant in Old Town, the vehicle failed to decelerate upon braking. Instead, it lunged forward unexpectedly without driver input and collided with the building structure. The check engine light did not illuminate until after the collision occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
NHTSA complaint #11743677, 2026 · crash

“Four separate incidents but related incidents. Primary concern: vehicle turns off and puts itself in park without notice and cannot be restarted. Two incidents were in traffic at a stop light, and the vehicle could not be started for 12-15 minutes. Two times it occurred while the vehicle had been parked for a short period of time but could not be restarted. March 4, 2026 driver was stopped at a light, after about 20 seconds, driver received a dash message “Press brake and push button to start” indicating the vehicle was off, and the vehicle was in park. Driver depressed the brake and the v…”
NHTSA complaint #11729525, 2026

“Entered vehicle through driver’s side door. Put car in reverse and backed out of parking space. As the driver put the car into drive, we advanced approximately 25 yards, the rear tailgate opened and lifted without alerting the driver. No warnings, alarms or dash board notifications. Since we were in a parking garage, as the door lifted, it hit a concrete ceiling support, smashing the tailgate window and broke the tailgate lamps.”
NHTSA complaint #11729222, 2026

Fuel/Propulsion System 15

“The vehicle has experienced three separate incidents involving a sudden, unexpected loss of motive power at speed accompanied by a warning message ("Please pull off the road safely, vehicle will shut off soon") and a turtle icon ("Red Turtle of Death") on the instrument cluster. Two of these incidents occurred on major highways at speeds exceeding 60 mph. Incident History: February 2026 (Heavy Melting Snow, Boston, MA): Vehicle experienced complete loss of propulsion while driving on a city street. Dealership (McGovern Chrysler Dodge Jeep Ram) held the vehicle for nearly a month under Diagnos…”
NHTSA complaint #11754273, 2026

“While driving on the highway, the dashboard alerted that the engine would lose power, then the engine cut off and I had to coast the van to the shoulder of the highway. I was able to avoid hitting other cars, but there was no power steering or engine during this time. The vehicle has since been towed to our driveway, but it does not run. There was no warning lamp or messaging more than a few seconds before the engine quit.”
NHTSA complaint #11740045, 2026

“I was slowing down to turn left and felt a stutter, like when antilock brakes activate. Then a red triangle appeared on the display on the dash that said something like "pull over safely vehicle will turn off soon." I came to a stop to wait for oncoming traffic. When I hit the gas again it had barely any power and the power steering had disengaged. I was able to get through the left turn at about 3-5 mph. Shortly after I was out of the intersection (maybe 100 feet) the accelerator stopped giving any power. The vehicle was still able to turn on and I could use things like power windows, radio…”
NHTSA complaint #11738257, 2026

Steering 11

“Steering binds when turning right exiting to a highway off ramp”
NHTSA complaint #11752815, 2026

“When negotiating a curve the steering will lock to the right and must be manually adjusted by turning the wheel. A firm grip must be kept on the wheel so as not to over compensate for this issue. This has been happening for several months.”
NHTSA complaint #11751962, 2026

“I was slowing down to turn left and felt a stutter, like when antilock brakes activate. Then a red triangle appeared on the display on the dash that said something like "pull over safely vehicle will turn off soon." I came to a stop to wait for oncoming traffic. When I hit the gas again it had barely any power and the power steering had disengaged. I was able to get through the left turn at about 3-5 mph. Shortly after I was out of the intersection (maybe 100 feet) the accelerator stopped giving any power. The vehicle was still able to turn on and I could use things like power windows, radio…”
NHTSA complaint #11738257, 2026

Service Brakes 7 1 crash

“The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving approximately 7 MPH and slowing to park his vehicle, the contact depressed the brake pedal and the vehicle kept moving forward. The contact stated he crashed into the front end of a vehicle parked in front of his vehicle. The contact stated that there was damage to his hood and grill. The contact stated that the police arrived and wrote a report. The contact stated that his vehicle was towed to a collision repair shop. The contact stated that no one was injured. The contact was not sure of any warning lights. The…”
NHTSA complaint #11731206, 2025 · crash

“While stopped at a traffic light on a downhill slope, my 2023 Chrysler Pacifica suddenly applied the brakes by itself and shifted into Park as I began to accelerate through the intersection. I did not touch the shifter. The vehicle locked up abruptly in the middle of the intersection. There were no warning lights, alerts, or messages before or after the incident. I had no idea as to what was happening. I was scared the car behind me was going to run into me.I was fortunate that she didn't This behavior is extremely dangerous and could have caused a collision. I have since learned that the 202…”
NHTSA complaint #11742833, 2026

“While driving the indicator light for Forward Collision Warning (FCW or Pedestrian Emergency Braking (PEB) illuminated. This is an intermittent issue and has appeared during snowy or wet road conditions. The owner's manual states description states: Warning light indicates a fault in the FCW/PEB warning system. Contact an authorized dealer for service.”
NHTSA complaint #11712463, 2026

Vehicle Speed Control 6

“I purchased this car new on December 31, 2024. I have owned it for less than 16 months, and in that time, we have had an issue occur at least 5 times where we get an alert on the screen that says, "Stop Safely Vehicle Will Shut Off Soon". Less than 20 seconds later, the car completely dies. On each of the 5 instances, we were lucky to be going relatively slow and were in a safe place with a shoulder to pull over on. The vehicle was able to be turned back on within a few minutes. The check engine light came on momentarily, but would shut off before we were able to get the codes read. We br…”
NHTSA complaint #11733073, 2026

“While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The failure rendered the vehicle unable to accelerate, creating a severe safety hazard. I was forced to navigate from the far-left lane across multipl…”
NHTSA complaint #11708858, 2025

“While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The failure rendered the vehicle unable to accelerate, creating a severe safety hazard. I was forced to navigate to the shoulder and stop for the vehicle to r…”
NHTSA complaint #11708861, 2025

Back Over Prevention 5

“The back up camera complete blacks out eliminating visibility at the rear of the car.”
NHTSA complaint #11754774, 2026

“Back up camera none functioning. When put in reverse it goes black, or goes blue and says “system not available “ at times the camera freezes and does not show correctly.”
NHTSA complaint #11735500, 2026

“The contact owns a 2023 Chrysler Pacifica. The contact received notifications of NHTSA Campaign Number: 24V436000 (Back Over Prevention) and 25V302000 (Air Bags); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.”
NHTSA complaint #11713713, 2026

Lane Departure 4

“Van is only 2 years old, maybe 30K miles on it, and it dies while in motion from "electrical issues" of some sort, that are not even battery related. Never seen this in a vehicle ever. Happened to my wife twice in one week while transporting children. They are very lucky to be alive still. This model should not be allowed on the market in this condition.”
NHTSA complaint #11712847, 2026

“I rented this car from Budget on Saturday, May 31, 2025. When I drove it on Sunday, June 1, 2025. The check engine light came on and the car gave a warning that it would shut off. The first time I saw this notification I was stopped at a stopped sign at a 4 way intersection. The car proceeded to shut off after some time (maybe 20 seconds or so, not sure). I was at a full stop and the car was in "Drive". When the car shut off it went into "Park" automatically. I turned the car back on and put it back in "Drive". The car would not move. I check to make sure the parking brake was not turned on an…”
NHTSA complaint #11664364, 2025

“Purchased new [XXX] from above. Towed/ driven to service over 3 attempts prior to 7/2023. Ongoing issue of vehicle FTS/intermittent FTS/vehicle cutting off while in gear. Multiple failed repairs, that would qualify for lemon. Parts replaced Summer 2023, minimal issues until 6/2025. 6/2025, FTS issues returned/dealer refused to run services; even with warranty. July 2025: van multiple FTS/error lights/eventually towed/loaner given. Constant claims issue could not be replicated at dealer. Go to p/u 8/8/25-would not start on lot, after being cleared. Chrysler tech sent out with no issues found pe…”
NHTSA complaint #11688835, 2023

Seats 4

“Center row seat back unexpectedly fell back and seat would slide back and forth. It is dangerous because the seatbelt is attached to the seat. I have a 2018 Ford Expedition expedition and you have a recall on the chrome trim on the center console. I think the seat problem is a lot more serious than that. If you search the Internet, there are a lot of people that have the same problem. Don’t understand why Chrysler doesn’t have a recall on it.”
NHTSA complaint #11754117, 2026

“Seat back falls to complete recline position and base slides forward and back. I googled it and found this has been happening since 2017 it is a safety issue. My Granddaughter was riding in the seat and it collapsed backwards. I don’t think there are a lot of these seats out there because it only on limited cars.”
NHTSA complaint #11743293, 2026

“Second row passenger seat headrest does not lock into place. After folding the seat down to put in car seats in the third row, the headrest will not lock. This would cause severe trauma if one of our many children were to be seated in the seat during a crash. The issue has not yet been evaluated at a service center, but I intend to contact them and see if the headrest can be replaced through warranty.”
NHTSA complaint #11663305, 2025

Forward Collision Avoidance 3

“While driving the indicator light for Forward Collision Warning (FCW or Pedestrian Emergency Braking (PEB) illuminated. This is an intermittent issue and has appeared during snowy or wet road conditions. The owner's manual states description states: Warning light indicates a fault in the FCW/PEB warning system. Contact an authorized dealer for service.”
NHTSA complaint #11712463, 2026

“I was recently on a trip and I was traveling I39 in Wi at 70mph there was a Semi next to me on the right side and another Semi in front of me approximately 5 car lengths when all of a sudden the the brakes applied with the dash lighting up saying Brake in big red letters this braking action happened for about 2 seconds This was a very dangerous situation as there were vehicles behind me”
NHTSA complaint #11686242, 2025

“The contact owns a 2023 Chrysler Pacifica. The contact stated while driving approximately 25 MPH while approaching a vehicle that had stopped suddenly for a traffic signal, the Forward Collision-Avoidance brake failed to engage. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the front collision system was working. The contact stated that the failure of the Forward Collision Avoidance braking system occurred again, and the vehicle was returned to the same dealer. The contact stated that the dea…”
NHTSA complaint #11637696, 2023

Suspension 2

“The front driver's side tire on my 2023 Chrysler Pacifica (77600 miles as of 12/1/25) has started making a loud rumbling sound regardless of my speed. This is happening when I turn the wheel from left to right and occurring every time I am driving. There are no warning lights on the dashboard. I had a mechanic evaluate the tire while on racks in the air and was shown the tire visibly rapidly bouncing and vibrating as the wheel was turned left to right. I am terrified to drive my van alone or with my family as the rumbling sound is heard loudly and consistently inside the van. This is my only m…”
NHTSA complaint #11702318, 2025

“The contact owns a 2023 BraunAbility Chrysler Pacifica. The contact stated that while driving at various speeds and using the power chair with hand controls, the drivability was terrible. While driving at various speeds, it was difficult to stay in the intended lane. The Lane Sensing feature was loose and failed to the vehicle failed to steer correctly. While driving at various speeds, the steering wheel was stiff. While making turns, the vehicle rocked. The driver turned the feature off. The contact stated that there was a 3- or 4-inch clearance between the underbody that was lowered once the…”
NHTSA complaint #11572324, 2023

Exterior Lighting 1

“We have a continuing issue with the Pacifica of showing a dashboard warning of "STOP SAFELY VEHICLE WILL SHUT OFF SOON''. The power becomes diminished and with a few minutes, all power is lost, including lights, engine, all dash warnings are gone. After sitting on the side of the road for a few minutes, the vehicle will restart like nothing happened. Occurrences shown in order by date, location and mileage. [XXX] in Gatlinburg, TN with approx 1800 miles. Dealer found error codes relating to hybrid system but could not repair for at least 4 weeks. Advised to continue trip and make an appointme…”
NHTSA complaint #11698196, 2025

Hybrid Propulsion System 1

“The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving 70 MPH, the accelerator pedal failed to respond as needed. The contact pulled over and restarted the vehicle, and the failure persisted. The vehicle was driven to the dealer to be diagnosed, and failure was associated with NHTSA Campaign Number: 23V010000 (ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 81,000.”
NHTSA complaint #11719494, 2026

Structure 1

“The driver’s side sun visor broke off and was hanging by the electrical wires in front of my face while I was driving. It hampered my ability to see the road ahead. The dealer observed the situation and ordered a new sun visor which I had to pay for. The part has been on back order for several months now. In the meantime, I have to drive without a sun visor. The initial occurrence was hazardous since I was not able to see where I was going for the first few seconds.”
NHTSA complaint #11747793, 2026

Wheels 1

“A clicking sound was heard and the dealer determined that the front axle nuts that hold the wheel hubs to the axle loosened. Dealer re-torqued to 120 ft. Lbs. and added Locktite, however problem reoccurs. Chrysler issued a Technical Service Bulletin (03-008-24) to torque the axle nuts to 228 ft. lbs. After this was done at the dealer, clicking sound was heard again in just 3 weeks. Several attempts by the dealer to correct the problem at the 120 ft. lbs. spec. and once at the 228 ft. lbs. spec. have not worked following Chrysler's instructions. Risk of hub and wheel coming loose while dri…”
NHTSA complaint #11654913, 2023