Problems › Cadillac › 2023 XT5
2023 Cadillac XT5 Problems & Owner Complaints
Age-normalised, this year draws ~3.8 complaints per year on the road — ranking 4 of 8 Cadillac XT5 years we track (1 = most complaints per year).
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What owners report
Power Train is the most-reported problem area on the 2023 Cadillac XT5, cited in 6 of 15 filed complaints (40%).
Engine is next (4 complaints, 27%), followed by Back Over Prevention (3), Electrical System (1), Lane Departure (1).
No complaint for this vehicle reports a crash, fire, injury or death.
Complaints by vehicle system
Owner complaints filed with the U.S. NHTSA for the 2023 Cadillac XT5, grouped by the vehicle system each cites. A single complaint can name more than one system, so the group totals can add up to more than 15.
Power Train 6
“I am reporting an imminent, life-threatening safety defect regarding a Cadillac XT5, purchased 1/10/26 and repurchased by the dealership on 5/16/2026. While driving, this vehicle experiences an unpredictable and intermittent defect causing the transmission to unexpectedly shift into PARK while the vehicle is in motion.The vehicle was taken to the franchised Cadillac dealer it was purchased fr three times for repair assessments. The service appointents lasted between 1 week- 4 weeks. In total, the car was in my possssion 5 days since the first service appointmen…”
NHTSA complaint #11746947, 2026
“The car has a shudder/vibrate and what feels like jerking at certain speeds. I have a 2023 XT5 Premium Luxury 3.6 However, I have taken multiple times to Big O tires had tires replaced, brakes, Lower control arms, I still had a vibration issue. Took back to Big O due to Tire balance issue but came back tires and balance and alignment were fine. I was told that Big O, hooked the car up to a TPS machine and stated my torque convertor needs replaced. My car only has 51,500 miles. They stated that the shudder is between gears 3 & 4. I understand my car powertrain and drive train are under the 70,0…”
NHTSA complaint #11700441, 2025
“Driving vehicle when it lost all power and stopped. On a main road . No lights, no start. No emergency flashers ! Vehicle had to be towed to dealer ! Vehicle was stuck on main road in traffic. And could not be moved because since it had no power at all was stuck in park!”
NHTSA complaint #11627778, 2024
Engine 4
“When driving the whole car shakes and the engine makes a loud sound. It doesn't matter if I am going 10 mph or 75 mph the same shaking happens. The engine smells like burnt rubber. Driving feels like jerking not a smooth ride. I have already had the engine oil leak repaired. My car has been in the shop 3x in 2 months for this same problem. The dealership did a transmission systems update which did not help. When driving downhills the RMPS shoot up and get stuck between 3,000-4,000. The dealership could not find any documentation that downhill assist is a feature on this car. The dealership was…”
NHTSA complaint #11730360, 2026
“Driving vehicle when it lost all power and stopped. On a main road . No lights, no start. No emergency flashers ! Vehicle had to be towed to dealer ! Vehicle was stuck on main road in traffic. And could not be moved because since it had no power at all was stuck in park!”
NHTSA complaint #11627778, 2024
“Engine & Transmission. Do not know if my safety is at risk. Yes, the problem has been duplicated and confirmed by My Cadillac dealer. Vehicle vibrates when engine switches from 6 cylinders to 4 cylinders. The vehicle has been inspected by the dealer. ODI # 11610835”
NHTSA complaint #11615243, 2024
Back Over Prevention 3
“The contact owns a 2023 Cadillac XT5. The contact stated that while reversing from the garage, the rear-view on the camera screen was working as designed; however, the camera screen turned dark in the daylight. While continuing to reverse down the driveway, the screen corrected independently. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the function operated as designed. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the dealer for assistance. The failure mileage was approxim…”
NHTSA complaint #11556997, 2023
“The contact owns a 2023 Cadillac XT5. The contact stated that while operating the vehicle, the backup camera malfunctioned, and only a black screen was displayed. The contact indicated that the failure was intermittent. Additionally, the contact indicated that while the camera was working, the image was very dim, making it difficult to view the image being displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage 300.”
NHTSA complaint #11490748, 2022
“The contact owns a 2023 Cadillac XT5. The contact stated that upon purchase of the vehicle, she was informed that the full camera system had yet to be installed and that the part would become available in the 4th quarter of 2022. The contact also stated that while driving at various spends, the lane departure warning feature activated with no other vehicles nearby. The contact also stated that the back-up camera failed to operate as needed with an unknown alert message on the infotainment screen. The dealer was notified of the failure and referred her to a local dealer for assistance with the…”
NHTSA complaint #11487984, 2022
Unknown Or Other 3
“I purchased the 2023 Cadillac, with 19800 miles a week ago. The back up camera grid lines are so faint that most of the time they aren't visible. There is no contrast adjustment to make them visible. This condition is definitely a safety issue for me. As a [XXX] I depend on those grid lines to safely back into parking spots or my garage. My dealership tells me there is no resolution for this problem. Can you Help me? Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
NHTSA complaint #11654240, 2025
“The rear camera takes way too long to switch from night mode to day mode. When parked in the garage, there is not enough light so it goes to night mode. After raising the garage door and starting the car, the camera is in night mode. If the sun is bright, and the driver is wearing sunglasses, the rear camera image on the display is unreadable. After backing out of the garage it takes 15-20 seconds for the camera to switch to day mode. During this time, the area rear of the car is totally indiscernible, including the sidewalk that crosses my driveway. There should be a way for the driv…”
NHTSA complaint #11514432, 2023
“Front half of sunroof exploded while driving. Hard top. was closed but if it wasn’t glass would’ve fallen directly on myself and any passengers posing a safety risk. I could have been in an accident. Glass falling from the vehicle posed a safety concern for others on the road. I have had this car 1 month. When I called the dealer was told I would have to file an insurance claim. Currently awaiting repairs. Insurance claim has been filed.”
NHTSA complaint #11505075, 2023
Electrical System 1
“Driving vehicle when it lost all power and stopped. On a main road . No lights, no start. No emergency flashers ! Vehicle had to be towed to dealer ! Vehicle was stuck on main road in traffic. And could not be moved because since it had no power at all was stuck in park!”
NHTSA complaint #11627778, 2024
Lane Departure 1
“The contact owns a 2023 Cadillac XT5. The contact stated that upon purchase of the vehicle, she was informed that the full camera system had yet to be installed and that the part would become available in the 4th quarter of 2022. The contact also stated that while driving at various spends, the lane departure warning feature activated with no other vehicles nearby. The contact also stated that the back-up camera failed to operate as needed with an unknown alert message on the infotainment screen. The dealer was notified of the failure and referred her to a local dealer for assistance with the…”
NHTSA complaint #11487984, 2022
Service Brakes 1
“The contact owns a 2023 Cadillac XT5. The contact stated that the brake pedal would depress to the floorboard without warning. The contact had taken the vehicle to a dealer where a diagnostic was performed. The dealer received various diagnostic codes all related to the brake master cylinder. The contact was given a loaner vehicle and the dealer replaced both the brake master cylinder and the vehicle's battery. Despite the dealers repair, the contact refused to take possession of the vehicle due to the prior brake failure as she felt unsafe driving the vehicle. The manufacturer had yet to be…”
NHTSA complaint #11740588, 2026
Steering 1
“The contact owns a 2023 Cadillac XT5. The contact stated that on two occasions while driving at approximately 25 MPH, the steering wheel seized, and the vehicle veered to the side of the road. Additionally, the gear shifter malfunctioned and the light to indicate that the vehicle was parked, was inoperable. The ABS, Check engine, powertrain malfunction, and brake warning lights were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that unknown part needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 1,00…”
NHTSA complaint #11521656, 2023
How we read this (methodology)
How to read this: raw complaint totals are not a clean reliability score — a model year with more cars sold, or simply more years on the road, accumulates more complaints regardless of how good it is. So this page leans on two signals that are not distorted by sales volume: the share of complaints falling on each vehicle system (the breakdown above) and NHTSA's own crash / fire / injury / death flags. When we compare model years of the same model, we normalise by years on the road (complaints ÷ vehicle age) rather than comparing raw totals. Age-normalised, the 2023 Cadillac XT5 draws about 3.8 complaints per year on the road, ranking 4 of 8 among the Cadillac XT5 model years we have ingested (1 = most complaints per year on road).
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Related
Data source: U.S. NHTSA (nhtsa.gov). SaveVIN surfaces public recall data and is not affiliated with or endorsed by NHTSA.