2023 BMW X5 Problems & Owner Complaints

Electrical System 8 1 crash

“The vehicle rolled away after the driver exited the vehicle with the transmission in Neutral and the parking brake was not applied. This negligent design flaw is because BMW has chosen to not revert the vehicle to Park if the door is opened like other car manufacturers. A simple software update or design change could prevent a potentially fatal incident caused by BMW’s negligence in this matter.”
NHTSA complaint #11515326, 2023 · crash

“A manufacturer defect caused connector pin corrosion and thus the head unit dash stopped working completely and needs to be replaced. The head unit is what the back up camera comes through causing safety concern. It is no longer under warranty because of the miles, otherwise yearwise it would be. BMW won’t provide any good will assistance. This happened in 2026 on a 2023 model year. It has been brought to a bmw service center with a quote of over 6k to fix. No warning symptoms.”
NHTSA complaint #11753617, 2026

“Drivetrain malfunction creating error message of critical failure on brake system and chassis. The first of 2 such issues so far in 4 months of ownership. Car is under original mfr warranty. Dealer charged $600 to fix. This is a PHEV and with the electrical system issues it prevents the car from functioning safely”
NHTSA complaint #11724888, 2026

Unknown Or Other 8 1 crash

“The car safety features should not allow the vehicle to move with an open door. It should also alert driver with warning if passenger door is ajar before and when in motion. The car did not register at any point (sound, dash light or otherwise) while the car door was moving that the rear driver side passenger door was ajar and door hit something. Even after collision, the vehicle still did not send any collision notice, signal driver door was open or stop automatically at any point.”
NHTSA complaint #11609660, 2024 · crash

“Noticed noise. Took to dealer. Dealer confirmed bad front pinion/bearing and need front differential. Will be very dangerous if not fixed! Dealer has had this issue before and online forums state big issues”
NHTSA complaint #11736421, 2026

“My sunroof spontaneously exploded yesterday, which sounded like a loud shotgun blast going off. Fortunately my vehicle was stopped at the time, but no rocks or debris had hit it to cause this then or previously, and nothing had fallen on it. No warning or other symptoms prior to this happening, the car was in mint condition and always garaged, 34,750 miles. Could have been much worse had I been driving at highway speeds and not stopped at a traffic light.”
NHTSA complaint #11706044, 2025

Power Train 7

“Noticed noise. Took to dealer. Dealer confirmed bad front pinion/bearing and need front differential. Will be very dangerous if not fixed! Dealer has had this issue before and online forums state big issues”
NHTSA complaint #11736421, 2026

“Drivetrain malfunction reoccurring 2x in 45 days. First error message the dealer charged me 600 to fix. Bringing car in second time now. Unsafe to drive due to power cutoff. This is a PHEV. Car is under the original mfr warranty and less than 3 years old.”
NHTSA complaint #11724883, 2026

“Drivetrain malfunction creating error message of critical failure on brake system and chassis. The first of 2 such issues so far in 4 months of ownership. Car is under original mfr warranty. Dealer charged $600 to fix. This is a PHEV and with the electrical system issues it prevents the car from functioning safely”
NHTSA complaint #11724888, 2026

Structure 4

“Sunroof leaks into cabin and there is no known solution for this model year 2023 BMW X5. It is my understanding that model years 2020-2023 all have this issue and a class action lawsuit is being reviewed. BMW has also issued a TSIB but there is no known recall. They will replace the seals under warranty but that is only a 2-3 year solution and will need to be redone.”
NHTSA complaint #11745920, 2026

“While driving under normal conditions with no external impact, debris, rock strike, or other identifiable cause, the panoramic moonroof shattered explosively (with a loud report resembling a gunshot). Glass fragments dispersed across the roof area, and portions of the panel collapsed inward into the interior mesh roof cover. This occurred without warning and posed a serious safety risk. Th problem has not been reproduced by the dealer and only been inspected by the dealer and denied as a warranty claim. Nothing in the vehicle warning system went off prior to the failure.”
NHTSA complaint #11722830, 2026

“The seal on the sunroof of the car allows water into the car. My car will be available for inspection upon request. This issue allows water into the car around the b pillar airbag and the side window airbag which can damage the airbag and make it deploy without any accidents or make them not deploy in the case of a accident. BMW has an internal document in which acknowledging the issue with the seal but even though they recognize placing a defective part on the vehicle. They will not assume the cost of the repair if outside de 50k miles warranty. In order for the dealership to take a look at t…”
NHTSA complaint #11719455, 2026

Engine 3

“On Nov 1, 2023 while accelerating on a freeway entrance ramp so as to merge into traffic on the interstate, vehicle suddenly lost all engine acceleration power and was steered to the side of the ramp so traffic behind could proceed. Vehicle stayed "on" but no engine response from the accelerator pedal being depressed, just idling of the motor. There were no messages or warning lights illuminated prior to, during or after the event. Vehicle was switched off and restarted, function resumed as normal. Dealer has not been able to reproduce the issue and no electronic trace of the incident was reco…”
NHTSA complaint #11553513, 2023

“The car had been preconditioned and driven within 45 minutes of my starting a route to the gym, all surface streets/neighborhood. I was in electric mode. I came to a stop at an intersection and when the light turned green, I pulled into the intersection to turn left and the car stalled. No power, no power steering. I put it in park and tried to restart in sport (ICE) mode and nothing happenned. After a few tries it did start to limp and I cleared the intersection and pulled over. I was still unable to restart in sport mode, and kept getting red screens, or blank screens. After a few min…”
NHTSA complaint #11523714, 2023

“I was accelerating from a green light in ELECTRIC only mode, once nearing 25 mph, felt a single strong jolt that caused acceleration to pause, the Hybrid mode automatically kicked in and acceleration continued under engine power. Received several warnings and alerts on the display- Stop Carefully: Power Supply Drivetrain Malfunction Continued Driving possible: Drivetrain Electric drive limited I was fortunate enough to continue driving the final 1/2 mile to my parking lot at work. After work, the engine started with the same errors as above and attempted to move, but the engine was making…”
NHTSA complaint #11499019, 2022

Service Brakes 3 2 crash 1 injury

“While driving the vehicle at highway speed, the vehicle did not respond as expected during braking. Upon attempting to slow the vehicle, control was lost, the vehicle became unstable, left the roadway, and rolled. As a result of the incident, the driver sustained serious injuries requiring emergency transport and hospitalization. No warning lamps, messages, or brake-related alerts were observed prior to the incident. After the crash, the BMW mobile application displayed a brake system malfunction warning indicating an integrated system brake failure, with a timestamp shortly after the incident…”
NHTSA complaint #11707697, 2025 · crash · 1 injury(ies)

“The vehicle rolled away after the driver exited the vehicle with the transmission in Neutral and the parking brake was not applied. This negligent design flaw is because BMW has chosen to not revert the vehicle to Park if the door is opened like other car manufacturers. A simple software update or design change could prevent a potentially fatal incident caused by BMW’s negligence in this matter.”
NHTSA complaint #11515326, 2023 · crash

“Drivetrain malfunction creating error message of critical failure on brake system and chassis. The first of 2 such issues so far in 4 months of ownership. Car is under original mfr warranty. Dealer charged $600 to fix. This is a PHEV and with the electrical system issues it prevents the car from functioning safely”
NHTSA complaint #11724888, 2026

Back Over Prevention 2 1 crash

“The car safety features should not allow the vehicle to move with an open door. It should also alert driver with warning if passenger door is ajar before and when in motion. The car did not register at any point (sound, dash light or otherwise) while the car door was moving that the rear driver side passenger door was ajar and door hit something. Even after collision, the vehicle still did not send any collision notice, signal driver door was open or stop automatically at any point.”
NHTSA complaint #11609660, 2024 · crash

“While driving, the information LED screen on the car flickered and went black within a second. Other electric components malfunctioned as well, e.g. radio, air conditioning/heating. Obviously, the cameras and safety systems associated with the screen also did not work. There was no warning that this was going to happen and, without these safety features, I felt that I was at a greater risk. The next day, I took the car to a BMW dealership, and was told that the Head Unit High was malfunctioning due to corrosion. The car has just under 51,000 miles and the unit should have been insulated aga…”
NHTSA complaint #11682887, 2025

Forward Collision Avoidance 2 1 crash

“The car safety features should not allow the vehicle to move with an open door. It should also alert driver with warning if passenger door is ajar before and when in motion. The car did not register at any point (sound, dash light or otherwise) while the car door was moving that the rear driver side passenger door was ajar and door hit something. Even after collision, the vehicle still did not send any collision notice, signal driver door was open or stop automatically at any point.”
NHTSA complaint #11609660, 2024 · crash

“The car model I have includes an additional fee for a "drivers" assistance package; this feature doesn't work as designed. BMW likes to call it 'limitations of the system', but will not offer any repair, correction or refund for this "issue". Unfortunately, this issue is such a hazard and pops up so spontaneously, if there were any cars around I would have collided with them. BMW says this is called "greying". The systems doesn't recognize or sense the terrain and attempts to warn the driver, BUT the car will veer on it's own into the second lane or try to cruise into the median. I have this i…”
NHTSA complaint #11589578, 2024

Visibility 2

“While driving, the information LED screen on the car flickered and went black within a second. Other electric components malfunctioned as well, e.g. radio, air conditioning/heating. Obviously, the cameras and safety systems associated with the screen also did not work. There was no warning that this was going to happen and, without these safety features, I felt that I was at a greater risk. The next day, I took the car to a BMW dealership, and was told that the Head Unit High was malfunctioning due to corrosion. The car has just under 51,000 miles and the unit should have been insulated aga…”
NHTSA complaint #11682887, 2025

“The contact owns a 2023 BMW X5. The contact stated that while driving at approximately 60 MPH, the sunroof inadvertently exploded. No warning lights were illuminated. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 6,000.”
NHTSA complaint #11515353, 2023

Air Bags 1

“The seal on the sunroof of the car allows water into the car. My car will be available for inspection upon request. This issue allows water into the car around the b pillar airbag and the side window airbag which can damage the airbag and make it deploy without any accidents or make them not deploy in the case of a accident. BMW has an internal document in which acknowledging the issue with the seal but even though they recognize placing a defective part on the vehicle. They will not assume the cost of the repair if outside de 50k miles warranty. In order for the dealership to take a look at t…”
NHTSA complaint #11719455, 2026

Exterior Lighting 1

“On the driver's side the headlight's smaller light stopped working. I brought the car to BMW and they said the LED burned out, which also caused burn marks on the headlight assembly, so the entire headlight assembly needs to be replaced.”
NHTSA complaint #11668105, 2025

Fuel/Propulsion System 1

“I was accelerating from a green light in ELECTRIC only mode, once nearing 25 mph, felt a single strong jolt that caused acceleration to pause, the Hybrid mode automatically kicked in and acceleration continued under engine power. Received several warnings and alerts on the display- Stop Carefully: Power Supply Drivetrain Malfunction Continued Driving possible: Drivetrain Electric drive limited I was fortunate enough to continue driving the final 1/2 mile to my parking lot at work. After work, the engine started with the same errors as above and attempted to move, but the engine was making…”
NHTSA complaint #11499019, 2022

Lane Departure 1

“The car model I have includes an additional fee for a "drivers" assistance package; this feature doesn't work as designed. BMW likes to call it 'limitations of the system', but will not offer any repair, correction or refund for this "issue". Unfortunately, this issue is such a hazard and pops up so spontaneously, if there were any cars around I would have collided with them. BMW says this is called "greying". The systems doesn't recognize or sense the terrain and attempts to warn the driver, BUT the car will veer on it's own into the second lane or try to cruise into the median. I have this i…”
NHTSA complaint #11589578, 2024

Steering 1

“The car had been preconditioned and driven within 45 minutes of my starting a route to the gym, all surface streets/neighborhood. I was in electric mode. I came to a stop at an intersection and when the light turned green, I pulled into the intersection to turn left and the car stalled. No power, no power steering. I put it in park and tried to restart in sport (ICE) mode and nothing happenned. After a few tries it did start to limp and I cleared the intersection and pulled over. I was still unable to restart in sport mode, and kept getting red screens, or blank screens. After a few min…”
NHTSA complaint #11523714, 2023

Suspension 1

“Left front air strut broke two weeks (600 miles) after delivery. There was no warning, just a loud noise when it broke. Warning light showed chasis issue. BMW towed car and replaced strut under warranty.”
NHTSA complaint #11489910, 2022

Tires 1

“The contact owns a 2023 BMW X5 equipped with Continental Tires, Tire Line: Premium Contact 6 SSR, Front Passenger's Side Tire Size: 275/40R/21, DOT Number: A349D74A, Rear Passenger's Side Tire Size: 315/35/R21 YXL, DOT Number: A372D74B. The contact stated while driving 25 MPH, there was an abnormal clunk while the tires were rotating, and a message indicating that the tire pressure was low was displayed. The contact pulled in front of the residence and parked the vehicle. Upon inspecting the tires, the contact noticed that there was a large bulge on the tread of the front passenger's side tire…”
NHTSA complaint #11556411, 2023