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2020 Jeep Gladiator Problems & Owner Complaints

479 NHTSA owner complaints
11 crash 7 fire 6 injury

Age-normalised, this year draws ~68.4 complaints per year on the road — ranking 1 of 5 Jeep Gladiator years we track (1 = most complaints per year).

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What owners report

Steering is the most-reported problem area on the 2020 Jeep Gladiator, cited in 181 of 479 filed complaints (38%).

Electrical System is next (180 complaints, 38%), followed by Power Train (53), Engine (45), Suspension (32).

Across all complaints, 11 report a crash, 7 report a fire, 6 report injuries.

The most safety-critical cluster is Service Brakes: 6 crash, 3 injury report(s).

Complaints by vehicle system

Owner complaints filed with the U.S. NHTSA for the 2020 Jeep Gladiator, grouped by the vehicle system each cites. A single complaint can name more than one system, so the group totals can add up to more than 479.

Steering 181 2 crash

“The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at approximately 40 MPH, the vehicle had suddenly started to vibrate and shake. The contact stated that the vehicle was maintaining its lane but was lurching from left to right. No warnings illuminated. The contact stated that she pulled off to the side of the road; however, when she turned the vehicle on, it would start shaking again. The contact stated that she would keep driving while the vehicle was shaking, and the shaking would eventually stop. The contact stated that the shaking was occurring at any speed and…”
NHTSA complaint #11693667, 2025 · crash

“Steering is very loose, wanders all over the road and is especially noticeable at higher speeds. It’s very exhausting constantly correcting the steering to keep straight on the road. There is a lot of play in the steering box. I’ve taken my jeep to be fixed by the dealership more times than I can count. I’ve had the steering box replaced 3 times with no improvement. This has been a day 1 issue that hasn’t been fixed. It’s especially dangerous in the snow, I had a perfect driving record till I went off the road during my first winter. Dealer confirmed there was a lot of play in the steering but…”
NHTSA complaint #11504303, 2023 · crash

“This complaint is a follow-up to NHTSA complaint number 11729095. Since submitting the original complaint, the issue has continued and is now occurring while the vehicle is in motion. The vehicle is experiencing intermittent electrical and communication failures affecting multiple systems. The issue began approximately three weeks ago after completing a normal drive and has persisted since that time, occurring randomly and without warning. Both the main battery and auxiliary battery have been replaced; however, the condition remains unresolved. Current symptoms include: •Multiple warning m…”
NHTSA complaint #11729265, 2026

Electrical System 180 2 fire 1 injury

“Electrical system malfunction. Gladiator is burned down completely. Copart now has it under my insurance companies instruction. Large electrical fire. I took my vehicle into the dealer because the start stop feature stopped working. I received a call at the end of the day and was notified that both my batteries where bad. They replaced both under warranty and kept it over night for testing. Received a call the fallowing late morning informing my that my vehicle was repaired and was ready to be picked up. On my way home I was stopped at a light and noticed smoke coming out around the hood. I…”
NHTSA complaint #11465618, 2022 · fire · 1 injury(ies)

“Truck had very low power from day 1. Start/stop functionality mpcb short. Engine shacking and making noises. Engine burns oil. Trucks fuel economy is worse then a v12!I was getting 14 miles per gallon. The steering sucks it tilts to the right. Truck feels very unsafe to steer. The steering radius on ir is terrible. Trucks engine temperature goes up when is idling. Starter was staying on and hard to start. Engine would stall crossing the street. Engine stalled in the highway going 65 mph.it generated 10 check engine codes.the chassis of the truck is not completely welded trough. There is gaps…”
NHTSA complaint #11425847, 2021 · fire

“The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at various speeds, the instrument panel failed to display critical safety information as intended. No warning lights were illuminated. The vehicle was taken to a local Midas, where the battery was replaced; however, the failure persisted, and the vehicle was diagnosed and determined to need a new instrument panel. The local dealer was contacted. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.”
NHTSA complaint #11752435, 2026

Power Train 53 2 crash 4 fire 2 injury

“Electrical system malfunction. Gladiator is burned down completely. Copart now has it under my insurance companies instruction. Large electrical fire. I took my vehicle into the dealer because the start stop feature stopped working. I received a call at the end of the day and was notified that both my batteries where bad. They replaced both under warranty and kept it over night for testing. Received a call the fallowing late morning informing my that my vehicle was repaired and was ready to be picked up. On my way home I was stopped at a light and noticed smoke coming out around the hood. I…”
NHTSA complaint #11465618, 2022 · fire · 1 injury(ies)

“My truck malfunctioned at an automatic car wash. It has approximately 54k miles. I had no warning lights or system alerts on vehicle or Uconnect app. I stopped in the parking lot & put the Gladiator in Park, I left the ignition on. I got off truck & got a towel to clean interior.There are several spaces to vacuum. I put the vehicle in DRIVE to move forward & out of the way of a patron that was going to reverse out. In DRIVE, I pushed the gas pedal in a slight & normal way. The truck REVERSED in DRIVE position. It accelerated to an unknown speed, it felt constant. I pushed break with foot I…”
NHTSA complaint #11477897, 2022 · crash · 1 injury(ies)

“I was driving on the highway going 80mph in 6th gear and my wife smelled something then the gears started grinding I put it in neutral as I was slowing down I was trying to get to the exit which was about 1/4 mile away so I put the truck in 4th and thats when the transmission exploded sending fire and transmission parts on the highway. I saw flames come out from under the vehicle and from the engine compartment, I told my wife to get out and we got everything that we could grab and within 5 minutes the Jeep was engulfed in flames”
NHTSA complaint #11556057, 2023 · crash · fire

Engine 45 1 crash 3 fire

“The contact owns a 2020 Jeep Gladiator Overland. The contact stated while driving at various speeds, they would smell a burning odor coming from the clutch. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated the vehicle caught on fire after being driven for a while. The contact exited the vehicle and the fire department extinguished the flames. No injuries were sustained. A fire report and police report were filed however no information was not available. The contact stated the vehicle was towed to another dealer where it was diagnosed that the clu…”
NHTSA complaint #11592583, 2023 · fire

“Truck had very low power from day 1. Start/stop functionality mpcb short. Engine shacking and making noises. Engine burns oil. Trucks fuel economy is worse then a v12!I was getting 14 miles per gallon. The steering sucks it tilts to the right. Truck feels very unsafe to steer. The steering radius on ir is terrible. Trucks engine temperature goes up when is idling. Starter was staying on and hard to start. Engine would stall crossing the street. Engine stalled in the highway going 65 mph.it generated 10 check engine codes.the chassis of the truck is not completely welded trough. There is gaps…”
NHTSA complaint #11425847, 2021 · fire

“I ENTERED THE HIGHWAY AND MY POWER STEERING LIGHT CAME ON. I THEN LOST POWER STEERING. IMMEDIATELY GOT OFF AT THE NEXT EXIT AND PULLED INTO THE GAS STATION. AS I EXITED MY VEHICLE I OBSERVED SMOKE COMING FROM THE HOOD VENTS. THE ENGINE BAY THEN BECAME FULLY ENGULFED IN FLAMES AND THE FIRE DEPARTMENT RESPONDED TO EXTINGUISH THE FIRE. VEHICLE IS TOTAL LOSS.”
NHTSA complaint #11373567, 2020 · fire

Unknown Or Other 33 1 crash 1 injury

“While exiting the vehicle from the front passenger door, I put my left hand on the door frame to close the front door. Simultaneously, the passenger in the rear passenger side exited the vehicle and closed the door. One of my fingers got caught between the door frame and the door and severed part of my my finger off. While I understand closing the door on my hand is not Jeeps fault, the normal result of closing the door on a finger is not instant amputation! I used a stick to see if I could replicate the results, and 100% of the time the door snapped the stick when placed above the door hinge…”
NHTSA complaint #11428861, 2021 · 1 injury(ies)

“THE CAR GOES INTO COMPLETE HALT UNDER BRIDGE WITH LOTS OF VIBRATION. IT REACTS BY PRESSING THE BRAKES. IT HAS CAUSED ME TO CRASH. *TR”
NHTSA complaint #11323684, 2020 · crash

“Instrument cluster display quit working just black screen”
NHTSA complaint #11701586, 2025

Suspension 32

“the rear control arm welds have repeatedly broken on this 2020 jeep gladiator which creates a hazardous handling condition that may lead to a tragic accident. the local dealer, Hilltop Jeep in Richmond, CA and Stellantis Customer Service have passed the buck and said it isn't their responsibility and have referred us to a body shop to get the suspension repairs done. this seems like a manufacturing defect.”
NHTSA complaint #11672093, 2025

“When driving over 50 mph and hit a small bump the jeep goes to shacking "death wobble". I have taken it to the dealership where I had purchased it, and they looked and stated it was a recall. This was back in March 2024. Here it is end of October 2024 and still waiting on the part to be shipped to the dealer ship so it can be fixed. It is unsafe to drive as it is. And is my only vehicle. What is taking so long on the parts”
NHTSA complaint #11621960, 2024

“2020 Jeep Gladiator purchased new experienced violent shaking of the steering wheel and partial loss of control at highway speed on March 10, 2024 with the odometer at 27,500 miles. The shaking is commonly referred to as a "death wobble" incident. While driving at approximately 60mph on the interstate the vehicle became unstable on uneven pavement and began to shake so violently it nearly resulted in an accident and we had to immediately pull off the highway into the median. After a quick inspection no damage was found, the death wobble incident happened again the same day to a lesser degree a…”
NHTSA complaint #11585442, 2024

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Visibility/Wiper 23

“Front defroster only blows in the center and does not distribute air to the sides of the front windshield when the driver looks out.”
NHTSA complaint #11713322, 2026

“Steering damper is affected by a recall and i have not received the recall. Causes truck to abruptly jerk left or right causing a lif e threatening matter to everyone one the road”
NHTSA complaint #11652247, 2025

“Rearview camera stays on while vehicle is going from reverse to drive causing a distraction an a safety concern”
NHTSA complaint #11650880, 2025

Service Brakes 17 6 crash 3 injury

“I PURCHASED THE JEEP ON 12/30/2019. IT HAD 1,200 MILES WHEN THE INCIDENT OCCURRED. THE VEHICLE WAS IN MOTION WHEN 4WD AND ABS WARNING LIGHT CAME ON TO INDICATE FAILURE. I HIT THE BRAKES AND NOTHING HAPPENED. THE VEHICLE DID NOT STOP AND CAUSED AN ACCIDENT WHEN I COULD NOT STOP AT A RED LIGHT.*DT CONSUMER IS CURRENTLY WAITING ON DIAGNOSIS AND NO REPAIRS HAVE BEEN MADE. DURING THE ACCIDENT CONSUMER HAD NECK, BACK, AND SHOULDER INJURIES. POLICE REPORT HAS BEEN FILED CASE [XXX]. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDO…”
NHTSA complaint #11316012, 2020 · crash · 2 injury(ies)

“My truck malfunctioned at an automatic car wash. It has approximately 54k miles. I had no warning lights or system alerts on vehicle or Uconnect app. I stopped in the parking lot & put the Gladiator in Park, I left the ignition on. I got off truck & got a towel to clean interior.There are several spaces to vacuum. I put the vehicle in DRIVE to move forward & out of the way of a patron that was going to reverse out. In DRIVE, I pushed the gas pedal in a slight & normal way. The truck REVERSED in DRIVE position. It accelerated to an unknown speed, it felt constant. I pushed break with foot I…”
NHTSA complaint #11477897, 2022 · crash · 1 injury(ies)

“The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at approximately 40 MPH, the vehicle had suddenly started to vibrate and shake. The contact stated that the vehicle was maintaining its lane but was lurching from left to right. No warnings illuminated. The contact stated that she pulled off to the side of the road; however, when she turned the vehicle on, it would start shaking again. The contact stated that she would keep driving while the vehicle was shaking, and the shaking would eventually stop. The contact stated that the shaking was occurring at any speed and…”
NHTSA complaint #11693667, 2025 · crash

Exterior Lighting 11 1 crash 2 injury

“I PURCHASED THE JEEP ON 12/30/2019. IT HAD 1,200 MILES WHEN THE INCIDENT OCCURRED. THE VEHICLE WAS IN MOTION WHEN 4WD AND ABS WARNING LIGHT CAME ON TO INDICATE FAILURE. I HIT THE BRAKES AND NOTHING HAPPENED. THE VEHICLE DID NOT STOP AND CAUSED AN ACCIDENT WHEN I COULD NOT STOP AT A RED LIGHT.*DT CONSUMER IS CURRENTLY WAITING ON DIAGNOSIS AND NO REPAIRS HAVE BEEN MADE. DURING THE ACCIDENT CONSUMER HAD NECK, BACK, AND SHOULDER INJURIES. POLICE REPORT HAS BEEN FILED CASE [XXX]. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDO…”
NHTSA complaint #11316012, 2020 · crash · 2 injury(ies)

“The Instrument Panel Cluster has failed and is blank rendering the vehicle unsafe to drive as vital information is not being presented to the driver. Despite this Jeep Gladiator having been produced and sold in 2020, Stellantis Recall and Customer Service Departments are claiming that the VIN does not indicate there is Recall coverage despite the 2019-2024 NHTSA Safety Recall for this known failure. see: [XXX] The local dealer, Hilltop Jeep, in Richmond, CA has confirmed the failure of the Instrument Panel. Stellantis is not willing to remedy the problem. INFORMATION REDACTED PURSUANT…”
NHTSA complaint #11672090, 2025

“When the windshield wipers are turned on all the dash lights go out. There were no warning lights to warn me of an issue with the electrical system. I called a Jeep Wave Specialist, and I was told to take my Jeep to a dealer to diagnosis the problem.”
NHTSA complaint #11659721, 2025

Structure 11 1 fire

“I ENTERED THE HIGHWAY AND MY POWER STEERING LIGHT CAME ON. I THEN LOST POWER STEERING. IMMEDIATELY GOT OFF AT THE NEXT EXIT AND PULLED INTO THE GAS STATION. AS I EXITED MY VEHICLE I OBSERVED SMOKE COMING FROM THE HOOD VENTS. THE ENGINE BAY THEN BECAME FULLY ENGULFED IN FLAMES AND THE FIRE DEPARTMENT RESPONDED TO EXTINGUISH THE FIRE. VEHICLE IS TOTAL LOSS.”
NHTSA complaint #11373567, 2020 · fire

“The contact owns a 2020 Jeep Gladiator. The contact stated while driving at 45 MPH, the sun visor had detached both the driver and passenger sides. The vehicle was taken to the dealer where it was diagnosed that the sun visor needed to be replaced. The vehicle was repaired but failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 67,000.”
NHTSA complaint #11620421, 2024

“Regarding my 2020 Jeep Gladiator. Rear Window Cracks Around Rear Glass Frame. On [XXX], I took my Gladiator to Jeep dealership to repair leak in roof that wasn't covered under warranty. It was in the seal of the roof panels which they said many Gladiators are experiencing. Paid $402 out of pocket to have those seals repaired. At that service visit, the service attendant advised me that they are aware of a structural defeat causing cracks around the seal of the rear window. They said the whole rear window needs to be replaced at an out of pocket cost to the consumer of $1800. Jeep Warranty no…”
NHTSA complaint #11585929, 2024

Vehicle Speed Control 11 1 crash 1 injury

“My truck malfunctioned at an automatic car wash. It has approximately 54k miles. I had no warning lights or system alerts on vehicle or Uconnect app. I stopped in the parking lot & put the Gladiator in Park, I left the ignition on. I got off truck & got a towel to clean interior.There are several spaces to vacuum. I put the vehicle in DRIVE to move forward & out of the way of a patron that was going to reverse out. In DRIVE, I pushed the gas pedal in a slight & normal way. The truck REVERSED in DRIVE position. It accelerated to an unknown speed, it felt constant. I pushed break with foot I…”
NHTSA complaint #11477897, 2022 · crash · 1 injury(ies)

“While I was driving the vehicle, the instrument cluster screen went completely blank and it won’t display any information like the speed, gas or anything about the vehicle information. Went completely blank while driving the vehicle, which could’ve caused an accident.”
NHTSA complaint #11727643, 2026

“Instrument cluster display quit working just black screen”
NHTSA complaint #11701586, 2025

Fuel/Propulsion System 9 2 fire

“Truck had very low power from day 1. Start/stop functionality mpcb short. Engine shacking and making noises. Engine burns oil. Trucks fuel economy is worse then a v12!I was getting 14 miles per gallon. The steering sucks it tilts to the right. Truck feels very unsafe to steer. The steering radius on ir is terrible. Trucks engine temperature goes up when is idling. Starter was staying on and hard to start. Engine would stall crossing the street. Engine stalled in the highway going 65 mph.it generated 10 check engine codes.the chassis of the truck is not completely welded trough. There is gaps…”
NHTSA complaint #11425847, 2021 · fire

“TL* THE CONTACT OWNED A 2020 JEEP GLADIATOR. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, FLAMES WERE COMING FROM THE BED OF VEHICLE TOWARDS TO THE CAB. THE CONTACT WAS ABLE TO PULL OVER THE VEHICLE AND JUMP OUT. THE CONTACT STATED THE FIRE WAS EXTINGUISH BY THE FIRE DEPARTMENT. A FIRE DEPARTMENT REPORT WAS FILED WHICH STATED THE FIRE STARTED UNDERNEATH THE BED OF VEHICLE. THE INSURANCE ADJUSTER DEEMED THE VEHICLE A TOTAL LOSS. THE CONTACT STATED LOCAL DEALER AND MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. A CASE WAS FILED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMAT…”
NHTSA complaint #11350071, 2020 · fire

“The digital instrument cluster in my 2020 Jeep Gladiator has failed. The center display (LCD) went completely black, even though the backlight still glows faintly. This screen typically displays critical information such as vehicle speed, warnings, messages, and alerts. Without this display, I cannot monitor key safety information while driving. The analog gauges still function, but the central digital panel remains blank regardless of ignition mode (RUN or ON). After diagnosing the issue myself, I confirmed power was present at the fuse terminals. I inspected and replaced fuse F36, which was…”
NHTSA complaint #11699514, 2025

Forward Collision Avoidance 7

“The side mirror amber lights warning of a vehicle in the blind spot randomly illuminate and remain on for upwards of an hour or upon turning the vehicle off and back on. The dash randomly notifies me that the forward collision warning isn't available and both side mirror blind spot warning lights illuminate for upwards of an hour or until I turn off and restart the vehicle. The Dash randomly goes blank and doesn't display any information such as speed, RPM, warnings etc.”
NHTSA complaint #11723437, 2026

“Went to go leave for work and my instrument cluster was completely blank. Was unable to see odometer, CELs, sensors, fuel levels, etc. The cluster never turned back on. I was finally able to get it into a dealer to confirm that the cluster and the gateway module were locked up. The mileage on the vehicle is just over 61,000.”
NHTSA complaint #11626747, 2024

“While driving under normal, clear road conditions, my center gauge cluster display went black. I have checked my fuses (both fuses that are assigned to the instrument cluster, both were functioning as designed) and disconnected the negative battery terminal to allow the system to reset with negative results. This puts my vehicle, and others, is an unsafe position because I am unable to tell anything about certain critical vehicle data such as engine temperature, fuel level, mileage, TMPS, etc. I have not taken the vehicle to the dealership yet because I don't feel comfortable driving it. There…”
NHTSA complaint #11618687, 2024

Back Over Prevention 4

“The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at 30 MPH, the instrument panel turned black. The contact stated that the failure persisted upon restarting the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.”
NHTSA complaint #11707730, 2025

“The contact owns a 2020 Jeep Gladiator. The contact stated that while driving, the clutch was slipping. While shifting gears, the clutch failed to engage. The backup camera was inoperable. Additionally, while exiting the express ramp, there was a burning odor detected. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who informed him about the fees and replacement of the defective part. The contact stated that the manufa…”
NHTSA complaint #11578941, 2024

“My clutch stopped working and was repaired under 19A recall. Now I am getting serv 4WD notices, my vehicle has gone limp and unknown fluid leaked the day after repaired. Vehicle has been in the shop over 5 times since clutch stopped working 26 Nov 2023. Consistently breaking down or getting service light failures.”
NHTSA complaint #11575931, 2023

Air Bags 3 1 crash

“I HIT A GUARDRAIL AT 70 MPH ON AN INTERSTATE WITH THE FRONT RIGHT BUMPER AND ROLLED THE VEHICLE WITHOUT ANY AIRBAGS DEPLOYING.”
NHTSA complaint #11408512, 2021 · crash

“Cruise control suddenly turns off. Clock spring issue with steering wheel. Buttons on steering wheel occasionally don’t work”
NHTSA complaint #11624366, 2024

“Ever since I got this vehicle it’s been a roller coaster. As I’m driving the vehicle home from the dealership the vehicle displays on the screen that it’s going to shut off. I pulled over immediately on the side of the road and the vehicle turned off while in drive at 0 MPH! I put my emergency signals on and waited 15-30 minutes before the car would let me turn it back on! I drove home and as soon as I’m pulling into the driveway the car literally shuts off in reverse with no signs foreshadowing this! It was so embarrassing. What a birthday surprise. I had to call triple A to come tow it back…”
NHTSA complaint #11457040, 2020

Seat Belts 3 1 crash 1 injury

“I was rear ended while stopped and the seat belts didnt lock causing injury to my face from hitting the steering wheel.”
NHTSA complaint #11744084, 2026 · crash · 1 injury(ies)

“The contact owns a 2020 Jeep Gladiator. The contact stated while driving 50 MPH, the instrument panel became inoperable. The contact was able to continue driving the vehicle. The contact stated that the failure was permanent. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. Additionally, the contact stated that the front driver's side seat belt had failed to retract as needed and remained loose. The contact related the failure to NHTSA Campaign Number: 20V580000 (Seat Belts); however, the VIN was not included. The deale…”
NHTSA complaint #11653125, 2025

“After only 19,000 miles driven the left and right side rear seat belts ripped. This is a 3rd car and not driven often. Both belts ripped from inside the recoil device. It is possible they broke previously and I only discovered it recently when putting my kids in the car.”
NHTSA complaint #11549506, 2023

Wheels 2

“my wife and I were driving on a freeway each time this happened. After driving over a bump in the road, the front end vibrated violently to the point we had to slow down drastically and pull over. It controlled okay after slowing down to a very slow speed. This has happened approximately 5 times. We are scared to drive this vehicle. It causes the steering wheel to vibrate. We called the dealership today (Sat.) noone called back but we will call them Mon. This vehicle is too dangerous to drive.It has between 27 and 28 thousand miles. It has never been off road.We bought it new off the lot and w…”
NHTSA complaint #11494240, 2022

“WHILE DRIVING AT HIGHWAY SPEED, APPROXIMATELY 60 MPH, WENT OVER A ROUGH SURFACE ON THE ROAD AND THE GLADIATOR STARTER SHAKING AS IF I HAD HAD A BLOW-OUT. ONCE I SLOWED DOWN IT STABILIZED. HOWEVER, IT IS A SAFETY ISSUE AS IT HAS ALREADY HAPPENED TWICE IN A HIGH TRAFFIC AREA. UPON RESEARCHING ON THE INTERNET, I'VE COME TO LEARN THAT IT IS A VERY COMMON PROBLEM CALLED "DEATH WOBBLE" THAT HAPPENS ON JEEP OFF-ROAD VEHICLES, WHICH MAKES IT ALL THE MORE CRITICAL THAT NHTSA REQUIRE CHRYSLER-FIAT TO COME UP WITH A SOLUTION. THANK YOU.”
NHTSA complaint #11384899, 2020

Engine And Engine Cooling 1

“TL* THE CONTACT OWNS A 2020 JEEP GLADIATOR. WHILE DRIVING APPROXIMATELY 65 MPH, THE FLOOR PANEL ON THE FRONT DRIVER'S SIDE BECAME SO HOT THAT IT BURNED THE BOTTOM OF THE DRIVER'S FOOT. THE CARPET ON THE FLOOR PANEL WAS REMOVED AND THERE WAS A WARNING NOT TO REMOVE THE CARPET BECAUSE THE EXHAUST SYSTEM RUNS UNDER THAT SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE WARNING LABEL WAS NOT VISIBLE UNLESS THE CARPET WAS REMOVED. THE VEHICLE WAS TAKEN TO LITHIA JEEP DODGE (2229 KING AVE W, BILLINGS, MT 59102) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS PERFORMING ACCORDING TO STANDARDS. THE MANUFAC…”
NHTSA complaint #11222418, 2019

Lane Departure 1

“The side mirror amber lights warning of a vehicle in the blind spot randomly illuminate and remain on for upwards of an hour or upon turning the vehicle off and back on. The dash randomly notifies me that the forward collision warning isn't available and both side mirror blind spot warning lights illuminate for upwards of an hour or until I turn off and restart the vehicle. The Dash randomly goes blank and doesn't display any information such as speed, RPM, warnings etc.”
NHTSA complaint #11723437, 2026

How we read this (methodology)

How to read this: raw complaint totals are not a clean reliability score — a model year with more cars sold, or simply more years on the road, accumulates more complaints regardless of how good it is. So this page leans on two signals that are not distorted by sales volume: the share of complaints falling on each vehicle system (the breakdown above) and NHTSA's own crash / fire / injury / death flags. When we compare model years of the same model, we normalise by years on the road (complaints ÷ vehicle age) rather than comparing raw totals. Age-normalised, the 2020 Jeep Gladiator draws about 68.4 complaints per year on the road, ranking 1 of 5 among the Jeep Gladiator model years we have ingested (1 = most complaints per year on road).

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