2020 Ford Mustang Problems & Owner Complaints

Electrical System 24 3 fire

“The contact owns a 2020 Ford Mustang. The contact stated while the vehicle was parked, the contact noticed smoke coming from underneath the hood. The vehicle was unoccupied. The contact inspected the vehicle. The contact stated that the fire was about three inches from the back of the engine, close to the fire wall. The contact used a nearby fire extinguisher and extinguished the fire. The contact stated that upon further inspection of the vehicle, the contact noticed brake fluid on the ground underneath the vehicle. The vehicle was towed to the dealer, however the diagnostic test had not been…”
NHTSA complaint #11749075, 2026 · fire

“A 2020 Ford Mustang eco boost premium 2.3L L4 DOHC 16 valve 6-speed manual with push button start convertible top burst into flames on [XXX] at about [XXX]. The entire car and the black box were consumed by flames that spread to my carport, shed and mobile home. From what I read; it might have been designed for a road racing car. I am [XXX] , and requested a small car from Enterprise and this is the only car they had for me. Zero to 60 mph: 4.9–5.7 sec Zero to 100 mph: 13.5–15.5 sec Standing ¼-mile: 13.4–14.3 sec Top speed: 145–155 mph. Why would they have put [XXX] in this car? I drove…”
NHTSA complaint #11609468, 2024 · fire

“I drove my car for 22 miles, parked, and after less than one hour we heard a loud noise from the house and upon checking, we noticed the car was on fire. The fire and smoke was coming from underneath the hood (left side). The car had recent software update and the collision detection and traction control were turned-off and unable to turn it back on. Not sure if the software update had anything to do with it, but thought it would be good to mention that. The fire department came out and said it may have been electrical.”
NHTSA complaint #11562902, 2023 · fire

Engine 23 1 crash 2 fire 1 injury

“The contact owns a 2020 Ford Mustang. The contact stated that while driving at 45 MPH, the vehicle was jerking and shaking uncontrollably. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The contact stated that the failure recurred increasingly while driving on the interstate. The contact veered to the side of the road. The vehicle was towed to the contact’s residence. Then the vehicle was towed to the dealer who diagnosed that no issues were found. The manufacturer was notified of the failure and referred the contact to a second dealer; Don Ric…”
NHTSA complaint #11447129, 2021 · 1 injury(ies)

“A 2020 Ford Mustang eco boost premium 2.3L L4 DOHC 16 valve 6-speed manual with push button start convertible top burst into flames on [XXX] at about [XXX]. The entire car and the black box were consumed by flames that spread to my carport, shed and mobile home. From what I read; it might have been designed for a road racing car. I am [XXX] , and requested a small car from Enterprise and this is the only car they had for me. Zero to 60 mph: 4.9–5.7 sec Zero to 100 mph: 13.5–15.5 sec Standing ¼-mile: 13.4–14.3 sec Top speed: 145–155 mph. Why would they have put [XXX] in this car? I drove…”
NHTSA complaint #11609468, 2024 · fire

“The gas tank was only getting 10 gallons of gas and not 16 gallons like it was suppose to. We ended up running out of gas on a road trip with our two young daughters in the middle of the night on I-75. The gas tank said you had 100 miles to go before empty and then 3 miles later it would drop to 0 and you were running out of gas. This car was used in street racing which was late devulged to us after we found out that at 20,000 miles a whole new engine was put in without our knowledge when we purchased the vehicle . We took it to the dealer and they put a new fuel assembly unit in it. I…”
NHTSA complaint #11520799, 2022 · fire

Power Train 23 2 crash 2 injury

“I was contacted by the NHTSA, after I had an accident in my 2020 Ford Mustang EcoBoost with the automatic transmission and ability to manually shift. I spoke with an Investigator by the name of [XXX]. The investigator wished me good luck, as it was relayed to me that I was the only one who had the problem which resulted in me having an accident. I have since then found multiple sites with multiple complaints of the same issue, and I was told that there’s a Fourth Class Action Suit right now that I should be a part of. Please have someone who is familiar with what’s going on with Ford call me a…”
NHTSA complaint #11451768, 2021 · crash · 1 injury(ies)

“The contact owns a 2020 Ford Mustang. The contact stated that while driving at 45 MPH, the vehicle was jerking and shaking uncontrollably. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The contact stated that the failure recurred increasingly while driving on the interstate. The contact veered to the side of the road. The vehicle was towed to the contact’s residence. Then the vehicle was towed to the dealer who diagnosed that no issues were found. The manufacturer was notified of the failure and referred the contact to a second dealer; Don Ric…”
NHTSA complaint #11447129, 2021 · 1 injury(ies)

“Caught in stop and go traffic at night for 45 minutes. Car started moving forward even though my foot was only on the brake pedal. My first thought was I'd accidentally pressed both the brake and gas pedals, but I could see my foot on the brake pedal since the under-dash area is lit in the Premium model. It happened for about one minute the first time, then happened again a couple minutes later. I hit the bumper of a tour bus during the second instance at about two mph. The tour bus driver apparently didn't notice the hit and changed lanes a few minutes later. I didn't see any damage to the to…”
NHTSA complaint #11478710, 2022 · crash

Unknown Or Other 22 1 crash 2 fire 1 injury

“WASHING MY CAR AROUND THE EXHAUST PIPES I CUT MY FINGER TO THE BONE. THIS IS THE SECOND TIME I HAVE CUT MYSELF ON THESE PIPES. AFRAID MY SON OR ANOTHER PERSON WILL HAVE THE SAME ISSUE.”
NHTSA complaint #11341648, 2020 · 1 injury(ies)

“A 2020 Ford Mustang eco boost premium 2.3L L4 DOHC 16 valve 6-speed manual with push button start convertible top burst into flames on [XXX] at about [XXX]. The entire car and the black box were consumed by flames that spread to my carport, shed and mobile home. From what I read; it might have been designed for a road racing car. I am [XXX] , and requested a small car from Enterprise and this is the only car they had for me. Zero to 60 mph: 4.9–5.7 sec Zero to 100 mph: 13.5–15.5 sec Standing ¼-mile: 13.4–14.3 sec Top speed: 145–155 mph. Why would they have put [XXX] in this car? I drove…”
NHTSA complaint #11609468, 2024 · fire

“I rented a 2020 Ford Mustang on 01/16/2024. I drove it home and didn't use it until 01/28/2024 for short trip to the grocery store. I waited in the car and kept it running while my daughter shopped. The car shut itself off twice, but there were no red warning lights. So I restarted with the push button, and after the trip drove the car home and parked in my drive. Two days later, on 02/01/2024, the car ignited itself and burned so hot it set the carport, shed and mobile home on fire, in that order. The fire department were called out and saved part of the mobile home. The car was seen g…”
NHTSA complaint #11578933, 2024 · fire

Service Brakes 17 6 crash 1 fire 3 injury

“I was contacted by the NHTSA, after I had an accident in my 2020 Ford Mustang EcoBoost with the automatic transmission and ability to manually shift. I spoke with an Investigator by the name of [XXX]. The investigator wished me good luck, as it was relayed to me that I was the only one who had the problem which resulted in me having an accident. I have since then found multiple sites with multiple complaints of the same issue, and I was told that there’s a Fourth Class Action Suit right now that I should be a part of. Please have someone who is familiar with what’s going on with Ford call me a…”
NHTSA complaint #11451768, 2021 · crash · 1 injury(ies)

“On July 26, 2021, I had a head on collision ( driver side to driver side ) where I felt like the vehicle didn’t want to stop. Even when I applied the brake, the vehicle kept going forward. In that collision, even though I was wearing my seatbelt, my head went straight up and I hit the top of my car. My head felt crunched into my neck and shoulders, and the belt restrained me enough to pull my right shoulder back and down from having my head crunching further into the top of my car. Although I wasn’t given a ticket for the accident, the Police found me to be at fault. Later, I went to an Urgent…”
NHTSA complaint #11436847, 2021 · crash · 1 injury(ies)

“ON 8/29/2020 A FORD AGENCY LOCATED IN MIAMI, FL SOLD ME MY 2020 FORD MUSTANG VEHICLE WITH A FACTORY DEFECT IN THE BRAKE SYSTEM AND THEY DID NOT MAKE THE PARTICIPATION IN TIME TO CORRECT THE MECHANICAL DEFECT OF MY VEHICLE ACCORDING TO TO NHTSA. THE TRUTH IS THAT I HAD AN ACCIDENT IN THE CITY OF MIAMI, FL ON 10/29/2020 8:27 PM GOING UP THE EXIT RAMP 826 PALMETO EXPRESSWAY IN THE CITY OF MIAMI, FL WITH THE TOTAL LOSS OF MY VEHICLE SHOOTING THE BAGS OF AIR. THE ACCIDENT OCCURRED BECAUSE THE POLICE PROCEEDED TO STOP THE TRAFFIC IN A PREVENTIVE WAY AND SUDDENLY BECAUSE A MOTORIZED CARAVAN WAS P…”
NHTSA complaint #11383848, 2020 · crash · 1 injury(ies)

Back Over Prevention 12 1 crash

“I WAS PULLING INTO A PARKING SPACE, I STEPPED ON THE BRAKES. THE CARE SPEND UP WITH THE TIRES SPINNING AND JUMPED THE CURB AND HIT A TREE. WHEN . I TRIED TO REVERSE TO REVERSE THE TIRES CONTINUED TO SPEND AND THE CAR CONTINUED TO MOVE FORWARD JUMPED THE CURB .AND HIT A TREE A CO WORKER WITNESS MY CAR S WHEELS SPINNING FORWARD WHEN I HAD MY FOOT ON THE BRAKES. THE ENITRE RIGHT FRONT SIFE OF THE CAR IS DESTROYED AND THE PASSENGER SIDE DOOR IS NOT OPENING.”
NHTSA complaint #11395910, 2021 · crash

“Went to Clay Cooley Ford in Arlington TX off of highway 360 to have rearview camera issues fixed after being sent a recall notice to take it in to be repaired. The vehicle doesn’t show a black screen all of the time but it is at times distorted or black. Upon arriving my husband was told that one they don’t have the camera for the vehicle mind you an appointment was made I didn’t just show up and two because at this present moment the screen wasn’t showing distorted or black screen they were not able to repair the recall we were given a paper to contact a man who works at the dealership the ve…”
NHTSA complaint #11719024, 2026

“The contact owns a 2020 Ford Mustang. The contact stated that while reversing, the vehicle became inoperable. The message “Camera Unavailable - Contact Dealer” was displayed. Prior to the message being displayed, the camera image was distorted. The contact associated the failure with NHTSA Campaign Number: 25V695000 (Back Over Prevention). The vehicle was taken to the dealer for inspection. The camera was replaced; however, additional diagnostic testing was required. The vehicle was not repaired. The manufacturer was contacted, and a case was opened; however, no assistance was provided. The fa…”
NHTSA complaint #11717186, 2025

Air Bags 8 6 crash 4 injury

“The contact owned a 2020 Ford Mustang. The contact stated while driving at 65 MPH, in the center lane a tractor-trailer side swipe and hit the contact front passenger side door which caused the contact vehicle to spin around and hit a median wall, and spin out again with the vehicle coming to a stop in the middle of the intersection. The front tires were ripped from the vehicle. The air bags did not deploy. The contact sustained bruises on the lower and upper back, bruises to both knees. The contact also sustained vision impairment to where he started seeing black dots and a bruised left arm.…”
NHTSA complaint #11443786, 2021 · crash · 2 injury(ies)

“I was in an accident hitting my entire front end, which has a lot of damage. With the impact the car had obtained, I feel as though the airbags should have deployed.”
NHTSA complaint #11470383, 2022 · crash · 1 injury(ies)

“On July 26, 2021, I had a head on collision ( driver side to driver side ) where I felt like the vehicle didn’t want to stop. Even when I applied the brake, the vehicle kept going forward. In that collision, even though I was wearing my seatbelt, my head went straight up and I hit the top of my car. My head felt crunched into my neck and shoulders, and the belt restrained me enough to pull my right shoulder back and down from having my head crunching further into the top of my car. Although I wasn’t given a ticket for the accident, the Police found me to be at fault. Later, I went to an Urgent…”
NHTSA complaint #11436847, 2021 · crash · 1 injury(ies)

Fuel/Propulsion System 6 1 fire

“The gas tank was only getting 10 gallons of gas and not 16 gallons like it was suppose to. We ended up running out of gas on a road trip with our two young daughters in the middle of the night on I-75. The gas tank said you had 100 miles to go before empty and then 3 miles later it would drop to 0 and you were running out of gas. This car was used in street racing which was late devulged to us after we found out that at 20,000 miles a whole new engine was put in without our knowledge when we purchased the vehicle . We took it to the dealer and they put a new fuel assembly unit in it. I…”
NHTSA complaint #11520799, 2022 · fire

“Check engine light came on, car lost power on highway. Car continues to have the same issue after repairs have been made. Ford App says engine misfire, after every repair. Ford mechanics fix spark plugs, coils, electrical. None of which has fixed the issue of stalling on the highway which poses risk of me the driver and others driving on the highway. The only light that comes on is engine light.”
NHTSA complaint #11736216, 2026

“My 2020 Ford Mustang Ecoboost has a (P008A) AND (PO18B/PO18C) The fuel pressure fuel system you low and fuel pressure Sensor B is a well documented defects and has a customer satisfaction program 21N10 (or related TSBs). The dealer said there are no recalls under my vin number and vehicle was not repaired. I sent a certified letter to ford March 29, 2026 to Ford Motor Company and I have had no response. 2015 thru 2022 Mustangs have this well known defect. I am not sure why the 2020 mustang has not been issued a recall. It's the same identical part as the other years Mustangs that have been rec…”
NHTSA complaint #11732166, 2026

Structure 6 2 crash 1 fire

“The gas tank was only getting 10 gallons of gas and not 16 gallons like it was suppose to. We ended up running out of gas on a road trip with our two young daughters in the middle of the night on I-75. The gas tank said you had 100 miles to go before empty and then 3 miles later it would drop to 0 and you were running out of gas. This car was used in street racing which was late devulged to us after we found out that at 20,000 miles a whole new engine was put in without our knowledge when we purchased the vehicle . We took it to the dealer and they put a new fuel assembly unit in it. I…”
NHTSA complaint #11520799, 2022 · fire

“This 2020 Mustang GT VIN# [XXX] with 9,600 miles was a total loss that happened on 10/28/2022 paid out by Insurance company USAA 1-800-531-8111. Please take note that this vehicle was a TOTAL LOSS with severe FRAME DAMAGE. My Name is [XXX] and owned the vehicle when it was a TOTAL LOSS due to a meager collision on 10/28/2022. If you have any questions please contact me at [XXX] or [XXX] . I have all of the documents of the TOTAL LOSS and PAY OUT from USAA Ins. 1-800-531-8111. Thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
NHTSA complaint #11541615, 2022 · crash

“This vehicle has been in an accident with damage exceeded $5000.00 (I have a Ford Dealerships estimate to prove damage on the vehicle has not been eepaired nor reported) Again, substantial, front drivers side, hood, wheel, breakline, door and underbody damage occurred to this vehicle. It was never reported to Carfax nor any online reporting agency. This vehicle is being resold with a 'clean' carfax because damage has never been reported.”
NHTSA complaint #11443811, 2020 · crash

Forward Collision Avoidance 4 2 crash

“I had parked my car in a spot at an office building. As I was about to put the vehicle in park it lurched forward going over a standard curb across a sidewalk and then into the brick wall of the building. The air bag did not deploy. The car lurched about ten feet total before hitting the wall.”
NHTSA complaint #11726181, 2026 · crash

“I WAS PULLING INTO A PARKING SPACE, I STEPPED ON THE BRAKES. THE CARE SPEND UP WITH THE TIRES SPINNING AND JUMPED THE CURB AND HIT A TREE. WHEN . I TRIED TO REVERSE TO REVERSE THE TIRES CONTINUED TO SPEND AND THE CAR CONTINUED TO MOVE FORWARD JUMPED THE CURB .AND HIT A TREE A CO WORKER WITNESS MY CAR S WHEELS SPINNING FORWARD WHEN I HAD MY FOOT ON THE BRAKES. THE ENITRE RIGHT FRONT SIFE OF THE CAR IS DESTROYED AND THE PASSENGER SIDE DOOR IS NOT OPENING.”
NHTSA complaint #11395910, 2021 · crash

“The Hill Start Assist System has detected a failure.”
NHTSA complaint #11590831, 2024

Vehicle Speed Control 4

“TL* THE CONTACT OWNS A 2020 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS IN CRUISE CONTROL, THE BRAKE WARNING LIGHTS FAILED TO ILLUMINATED PROPERLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. NHTSA CAMPAIGN NUMBER: 20V573000 (SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES) WAS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,740. THE VIN WAS NOT AVAILABLE.”
NHTSA complaint #11389190, 2021

“2020 FORD MUSTANG. CONSUMER WRITES REGARDING ACCELERATOR SAFETY INCIDENT. *LD THE CONSUMER STATED THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WHILE BEING DRIVEN. THE DEALER WAS NOTIFIED AND COULD NOT REPLICATE THE FAILURE. *JS”
NHTSA complaint #11407684, 2020

“DIGITAL INSTRUMENT CLUSTER GOES BLANK WITHOUT WARNING, USUALLY WHEN STARTING IT UP AFTER IT'S BEEN RUNNING. IT TAKES BETWEEN 10-30 MINUTES TO COME BACK ON. DEALER DOING WARRANTY WORK HAS RUN THROUGH ALL FORD RECOMMENDED TESTS AND REINSTALLATION OF AS BUILD DATA - NOTHING WORKS. THIS HAS HAPPENED SINCE THE VEHICLE WAS BRAND NEW; I NOW HAVE 19,000 MILES ON IT. FORD DOES NOT HAVE A TSB FOR THE 2020 GT MUSTANG WITH THIS PROBLEM. I CANNOT DRIVE THE VEHICLE WITHOUT THE INSTRUMENT PANEL.”
NHTSA complaint #11360975, 2020

Visibility 4

“The contact owns a 2020 Ford Mustang. The contact stated that while the vehicle was parked and occupied, while attempting to start the vehicle, the message "Contact your Dealer" was displayed on the screen. The contact stated that a dealer was contacted. The vehicle was taken to the dealer and was inspected, and the contact was informed that there was no failure found and provided the contact with the cost for a diagnostic test. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V575000 (VISIBILITY, BACK OVER PREVENTION); however, the VIN was not included…”
NHTSA complaint #11670350, 2024

“The contact owns a 2020 Ford Mustang. The contact stated that while in reverse(R), the back over prevention camera intermittently failed to operate as needed and was distorted or there was a blank image on the screen. Upon investigation, the contact discovered NHTSA Campaign Number: 20V575000 (VISIBILITY, BACK OVER PREVENTION); and linked the failure to the recall. The vehicle was taken to a dealer and a diagnostic test was performed and the camera failure was confirmed. The dealer notified the contact that the vehicle was previously repaired under the recall. The manufacturer was made aware o…”
NHTSA complaint #11646241, 2024

“The contact owns a 2020 Ford Mustang. The contact stated while the vehicle was parked or driving, the front passenger’s side window moved independently. The vehicle was driven to the dealer where it was diagnosed and determined that the passenger’s side window motor and wiring harness needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.”
NHTSA complaint #11620968, 2024

Engine And Engine Cooling 3

“The contact owns a 2020 Ford Mustang. The contact stated while driving 55-60 MPH, the check engine warning light illuminated. The vehicle was taken to AutoZone, where the contact was informed that there was no coolant in the vehicle. The contact added coolant to the vehicle; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the head gasket had failed, causing coolant intrusion into the engine. The dealer determined that the entire long block and the head gasket needed to be replaced. Additionally, the dealer informed the contact that the long bloc…”
NHTSA complaint #11637761, 2024

“The contact owns a 2020 Ford Mustang. The contact stated while driving 25 MPH, the check engine warning light illuminated. The contact stated that the engine overheated while driving. The contact was able to pull over and the vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was coolant in the combustion chamber, engine block, and cylinder head, and the low-pressure fuel pump had failed. The dealer recommended an engine replacement. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the head gasket, but the failu…”
NHTSA complaint #11623932, 2024

“The contact owns a 2020 Ford Mustang. The contact stated that the engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the catalytic convertor and active grill shutter assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 86,000.”
NHTSA complaint #11604661, 2024

Seat Belts 3 2 crash 1 injury

“On July 26, 2021, I had a head on collision ( driver side to driver side ) where I felt like the vehicle didn’t want to stop. Even when I applied the brake, the vehicle kept going forward. In that collision, even though I was wearing my seatbelt, my head went straight up and I hit the top of my car. My head felt crunched into my neck and shoulders, and the belt restrained me enough to pull my right shoulder back and down from having my head crunching further into the top of my car. Although I wasn’t given a ticket for the accident, the Police found me to be at fault. Later, I went to an Urgent…”
NHTSA complaint #11436847, 2021 · crash · 1 injury(ies)

“On [XXX], I was involved in a front-left collision while driving my 2020 Ford Mustang GT (VIN: [XXX] ) with my [XXX] daughter in the front passenger seat. She weighs approximately [XXX] and was properly seated with her seatbelt fastened. The only airbag that deployed was the driver’s knee airbag. The front passenger airbag did not deploy at all. After the accident, the FordPass system reported multiple “Restraints Indicator Lamp Warning” alerts, all timestamped the day of the crash, stating: “Your Air Bag Warning is on due to an issue with the front passenger air bag system. The front passeng…”
NHTSA complaint #11677498, 2025 · crash

“- The light of the airbag and seatbelt came on my dashboard, went to the dealership and they told me that there's an issue with the control module, apparently there is a recall for that but since my car wasn't called they could repair. - Backup camera goes completely off when trying to go on reverse.”
NHTSA complaint #11616690, 2024

Exterior Lighting 2

“Brake light stop switch replaced 2/2/23. Now brake lights cut off if any pressure is released but foot is not removed from brake pedal. Additional harder pressure is required for brake lights to come back on. Brake lights will flicker and then cut off while foot is on brake pedal. Intermittently comes on as it should. This is an extreme safety hazard.”
NHTSA complaint #11507324, 2023

“RENTING VEHICLE FOR LONG TERM USE. DRIVE AS MOSTLY SINGLE WOMAN AND COMMUTE UP TO 2 HRS. SIDE LIGHTS ARE ATTENTION GRABBER FOR NIGHT TIME USE. EX DRIVING ON 8 AND STOPPING AT REST STOP OR FOR GAS DREW MUCH UNWANTED ATTENTION. MY CELL PHONE SLID UNDER PASSENGER SEAT AND I HAD TO EXIT VEHICLE MOVE CAR FORWARD AND BACK TO TRY AND PRY OUT. THIS COULD HAVE BROKEN MY NEEDED MEANS OF COMMUNICATION OR HURT MY HAND AS SEAT IS LOW FOR BETTER COMFORT BUT NO ROOM TO GRAB THINGS UNDERNEATH. ALSO BACK SEATS STRAP TO ALLOW ENTRY TO TRUNK. AS AN ADVOCATE THIS IS AN EASY ACCESS TO STOW AWAY PASSENGERS OR HAVE…”
NHTSA complaint #11407103, 2021

Seats 2 1 crash

“On [XXX], I was involved in a front-left collision while driving my 2020 Ford Mustang GT (VIN: [XXX] ) with my [XXX] daughter in the front passenger seat. She weighs approximately [XXX] and was properly seated with her seatbelt fastened. The only airbag that deployed was the driver’s knee airbag. The front passenger airbag did not deploy at all. After the accident, the FordPass system reported multiple “Restraints Indicator Lamp Warning” alerts, all timestamped the day of the crash, stating: “Your Air Bag Warning is on due to an issue with the front passenger air bag system. The front passeng…”
NHTSA complaint #11677498, 2025 · crash

“RENTING VEHICLE FOR LONG TERM USE. DRIVE AS MOSTLY SINGLE WOMAN AND COMMUTE UP TO 2 HRS. SIDE LIGHTS ARE ATTENTION GRABBER FOR NIGHT TIME USE. EX DRIVING ON 8 AND STOPPING AT REST STOP OR FOR GAS DREW MUCH UNWANTED ATTENTION. MY CELL PHONE SLID UNDER PASSENGER SEAT AND I HAD TO EXIT VEHICLE MOVE CAR FORWARD AND BACK TO TRY AND PRY OUT. THIS COULD HAVE BROKEN MY NEEDED MEANS OF COMMUNICATION OR HURT MY HAND AS SEAT IS LOW FOR BETTER COMFORT BUT NO ROOM TO GRAB THINGS UNDERNEATH. ALSO BACK SEATS STRAP TO ALLOW ENTRY TO TRUNK. AS AN ADVOCATE THIS IS AN EASY ACCESS TO STOW AWAY PASSENGERS OR HAVE…”
NHTSA complaint #11407103, 2021

Steering 2

“The contact owns a 2020 Ford Mustang. The contact stated while driving at an undisclosed speed, the contact noticed an unusual whining sound. No warning lights illuminated. In addition, the contact stated that the steering rack column was unusually loose. The vehicle was towed to the dealer where it was diagnosed with a failed steering rack column. The contact was informed that the steering rack column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline and report…”
NHTSA complaint #11656311, 2025

“Periodically receive indication of 1) Steering assist fault service required 2) Hill start assist not available 3) advancetrac unavailable. While these messages appear on the dash, the electric power steering system fails. This happens frequently, where there is no power steering when operating vehicle. Could be potentially dangerous while making low speed turns. The system is up to date. Local Ford service center believes the problem is the motor of the steering rack. The part is on back order with no indication of the dangerous problem being repaired any time soon.”
NHTSA complaint #11420236, 2021

Wheels 2 1 crash

“This vehicle has been in an accident with damage exceeded $5000.00 (I have a Ford Dealerships estimate to prove damage on the vehicle has not been eepaired nor reported) Again, substantial, front drivers side, hood, wheel, breakline, door and underbody damage occurred to this vehicle. It was never reported to Carfax nor any online reporting agency. This vehicle is being resold with a 'clean' carfax because damage has never been reported.”
NHTSA complaint #11443811, 2020 · crash

“3 lug nuts on the front passenger side wheel snapped and broke off while driving in highway.”
NHTSA complaint #11526443, 2023

Electronic Stability Control (Esc) 1

“THE ACTUAL GETRAG DEFECTIVE AND FAULTY MANUAL TRANSMISSION ON FORD MUSTANG 2020 STILL CAUSING SERIOUS PERSONAL SAFETY ISSUES NOWADAYS. IN MANUAL TRANSMISSION VEHICLES, DOWNSHIFTING GEARS ON A RELIABLE, EFFECTIVE AND EFFICIENT TRANSMISSION 'PART', IT'S A SERIOUS AND DETERMINING FACTOR AT THE MOMENT THE DRIVER NEEDS TO SLOW DOWN SAFELY OR EVEN STOP THE VEHICLE, ESPECIALLY ON LONGER DOWNHILL ROADS SO BRAKE OVERHEATING AND POSSIBLE FAILURE OF THEM CAN BE AVOIDED OR IN THE EVENTUAL CASE OF TOWING A LOAD... SHIFTING GEARS AT ALSO IMPORTANT WHEN INCREASING SPEED IS REQUIRED OR EVEN EXPECTED, LIKE AT…”
NHTSA complaint #11355286, 2020

Fuel System 1

“The contact owns a 2020 Ford Mustang. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that a Fuel Inlet warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed, however; the contact was not provided the diagnostic result. The warning light was reset. The vehicle was not repaired. The contact stated the failure reoccurred. The vehicle was taken to a different dealer, where the contact was advised there were failures with the EVAP System; however, the full diagnostic result was not yet available. The vehicle w…”
NHTSA complaint #11607132, 2023

Suspension 1 1 crash

“This vehicle has been in an accident with damage exceeded $5000.00 (I have a Ford Dealerships estimate to prove damage on the vehicle has not been eepaired nor reported) Again, substantial, front drivers side, hood, wheel, breakline, door and underbody damage occurred to this vehicle. It was never reported to Carfax nor any online reporting agency. This vehicle is being resold with a 'clean' carfax because damage has never been reported.”
NHTSA complaint #11443811, 2020 · crash

Tires 1

“Tire size: 255/40 ZR19 Our vehicle only has 14,757 miles and these tires lack good traction under normal driving conditions. In more than one occasion, the vehicle would start fishtailing when entering a highway from a side street. So far, we have been lucky and managed to keep the vehicle from leaving the roadbed or crashing into another vehicle. However, every time this happens, we get the scare of our lifetime.”
NHTSA complaint #11498290, 2022

Visibility/Wiper 1

“My backup camera on my 2020 mustang ecoboost goes blank when backing up at times and shows distorted images when it does work.”
NHTSA complaint #11686979, 2025