2020 Ford Expedition Problems & Owner Complaints

Power Train 240 3 fire 2 injury

“At highway speed of 70 mph vehicle briefly went into park and shut entire vehicle down, vert traumatized and injured my head from the brief shutdown, could have caused a fatal accident”
NHTSA complaint #11748374, 2026 · 1 injury(ies)

“I was driving at highway speeds and parking suddenly engaged forcing vehicle to lose all power. While I was able to get the vehicle off the road it could have ended much worse. Ford recognizes this as a recall but because it it is not officially active they will not fix it unless I pay for it. Manufacturer Recall Number26S48 NHTSA Recall Number26V402”
NHTSA complaint #11748021, 2026 · 1 injury(ies)

“I was driving 70mph when suddenly a red alert on the dashboard said coolant alert 402 degrees the car was not heating up at all before that. I pulled to the side of the road right away. Smoke started coming out trunk ran and in less than 2 minutes the car was on fire.”
NHTSA complaint #11619598, 2024 · fire

Unknown Or Other 52 3 fire 8 injury

“While driving down the highway I heard a pop in my vehicle and realized my sunroof had burst. Glass separated and flew into my car and cut myself and my 4 small children. No warning lights were on in my vehicle at this time. When brought to the dealership for repair, the repair shop reported that this will happen with these vehicles and to pursue reimbursement with Ford. Unfortunately, Ford reports that vehicle is not under warranty and the repairs won’t be covered.”
NHTSA complaint #11471613, 2022 · 5 injury(ies)

“At highway speed of 70 mph vehicle briefly went into park and shut entire vehicle down, vert traumatized and injured my head from the brief shutdown, could have caused a fatal accident”
NHTSA complaint #11748374, 2026 · 1 injury(ies)

“Around October/November of 2025 I reached into my center console to grab something only to be sliced open by something sharp. I was driving so I couldn’t immediately investigate- but I had to pull over and deal with the blood gushing from my finger. I thought for sure my husband had left a razor blade or something in there. Upon inspection I couldn’t find anything logical that would have cut me so I was very confused. Then within a month or two I noticed a piece of the chrome bubbled up and went to check it and realized that was what was sharp and had sliced me open.”
NHTSA complaint #11749704, 2025 · 1 injury(ies)

Engine 49 2 fire

“I was driving 70mph when suddenly a red alert on the dashboard said coolant alert 402 degrees the car was not heating up at all before that. I pulled to the side of the road right away. Smoke started coming out trunk ran and in less than 2 minutes the car was on fire.”
NHTSA complaint #11619598, 2024 · fire

“I was sitting at the kitchen table with my children doing some painting projects for Halloween and my car started smoking, my alarms started going off and within a matter of minutes my car was completely engulfed in flames, I grabbed my kids and ran outside as the car was close to our house and we then called 911. By the time the fire department arrived the car was a complete loss, and my house has sustained minor damages.”
NHTSA complaint #11551569, 2023 · fire

“Loss of Use due to unavailability of safety recall parts I am writing to formally express my extreme dissatisfaction and concern regarding the ongoing mechanical failures of our 2020 Ford Expedition Max. To date, this vehicle has undergone two major transmission interventions, yet it remains in an unsafe, undrivable condition due to a recurring powertrain defect and a high-risk safety recall. Our experience with this vehicle has been defined by persistent failures and significant loss of use: •April 2023: The vehicle was admitted to MOGF for transmission repairs, where it remained for three mo…”
NHTSA complaint #11719963, 2025

Electrical System 35 1 crash 4 fire 2 injury

“The contact owns a 2020 Ford Expedition. The contact stated that while driving in the rain at 50 MPH, a vehicle hydroplaned and crashed into both the contact's vehicle and another vehicle. The contact stated that air bags did not deploy , the seat belts did not lock and no warning lights appeared upon impact. The contact and her daughter both sustained a headache and other aches to their neck and shoulders. A police report was filed. Despite the failure, the contact managed to drive the vehicle back home despite front end damage to the vehicle. The dealer and the manufacturer were both notifie…”
NHTSA complaint #11522091, 2023 · crash · 2 injury(ies)

“I was driving 70mph when suddenly a red alert on the dashboard said coolant alert 402 degrees the car was not heating up at all before that. I pulled to the side of the road right away. Smoke started coming out trunk ran and in less than 2 minutes the car was on fire.”
NHTSA complaint #11619598, 2024 · fire

“My check charging system light came on at a drive thru and the truck put itself in park and shut off. I tried to start it back up and wouldn’t start but the starter keep trying which lead to an electrical fire and the only way to get it to stop was to disconnect the battery. I was not even able to get the truck in neutral to push it out of the way. Even following the steps that it says by pressing both the brake and gas pedal and moving the knob. It would just go back in park. I had to have a tow truck to come remove my truck out of the drive thru is was blocking. My concern is that if this ha…”
NHTSA complaint #11564820, 2024 · fire

Seat Belts 27 1 crash 7 injury

“The contact owns a 2020 Ford Expedition. The contact stated that while driving in the rain at 50 MPH, a vehicle hydroplaned and crashed into both the contact's vehicle and another vehicle. The contact stated that air bags did not deploy , the seat belts did not lock and no warning lights appeared upon impact. The contact and her daughter both sustained a headache and other aches to their neck and shoulders. A police report was filed. Despite the failure, the contact managed to drive the vehicle back home despite front end damage to the vehicle. The dealer and the manufacturer were both notifie…”
NHTSA complaint #11522091, 2023 · crash · 2 injury(ies)

“While driving on a public road, the recalled driver's side seatbelt pretensioner (Recall 26S34) spontaneously exploded without a crash. The seatbelt violently locked on my body, causing friction burns and bruising to my skin while the explosion caused hearing loss in my left ear. The vehicle is now un-driveable as the seatbelt no longer works and has been towed to a Ford dealership. The dealership has obtained possession of the vehicle stating it is not safe or legal to drive. We have contacted both the dealership and corporate ford for assistance with alternate transportation and have not bee…”
NHTSA complaint #11753993, 2026 · 1 injury(ies)

“While I the vehicle was on, the seat belt malfunctioned. The issue appears to be the same one described in the recall. During the incident, the belt tightened / locked unexpectedly and caused significant pressure to my chest. Since then I’ve been experiencing chest pain. The air bag light in the car is now on.”
NHTSA complaint #11724186, 2026 · 1 injury(ies)

Structure 16 5 injury

“While driving down the highway I heard a pop in my vehicle and realized my sunroof had burst. Glass separated and flew into my car and cut myself and my 4 small children. No warning lights were on in my vehicle at this time. When brought to the dealership for repair, the repair shop reported that this will happen with these vehicles and to pursue reimbursement with Ford. Unfortunately, Ford reports that vehicle is not under warranty and the repairs won’t be covered.”
NHTSA complaint #11471613, 2022 · 5 injury(ies)

“The contact owns a 2020 Ford Expedition. The contact received notification of NHTSA Campaign Numbers: 26V368000 (Structure), 26V402000 (Power Train), 26V344000 (Seat Belts) and 25V197000 (Seat Belts); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifting the transmission into park(P) or drive(D), the vehicle lunged forward. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or deal…”
NHTSA complaint #11751518, 2026

“Car is equipped with power running boards. Set to come down when the doors are opened on that side, and return up and tucked under when doors on that side are closed. Lately they have been glitching and stuck down, stuck up, or, the most dangerous - go back up under car when door is opened and stepping on to them - children's feet have almost been crushed in them tucking under the car. I have tried overriding the system in the car to make them either stay out or stay in regardless of when the door is opened or closed but it resets when powered off and you can only reselect it when in park the…”
NHTSA complaint #11751716, 2025

Vehicle Speed Control 13

“I am writing to bring attention to what I believe is a serious and ongoing issue related to the design of my vehicle’s transmission system. I recently contacted Ford Motor Corp. regarding this matter and was assigned a case number; however, the case was open and closed within a 5-minute conversation. I was informed that there are currently no known issues or recalls related to the transmission in my vehicle. Despite this, there is a problem I continue to experience recurring transmission problems that raise significant safety concerns while operating the vehicle at various speeds. Erratic an…”
NHTSA complaint #11692663, 2025

“The contact owns a 2020 Ford Expedition. The contact stated while driving 40 MPH and attempting to accelerate, the vehicle went into LIMP Mode and the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to t…”
NHTSA complaint #11678777, 2025

“The contact owns a 2020 Ford Expedition. The contact stated the transmission was slipping while driving at an undisclosed speed. The contact stated that on one occasion, while her daughter was driving 60 MPH, the transmission started slipping and the vehicle failed to accelerate above 60 MPH. There were no warning lights illuminated. The contact stated that the failure was related to TSB: 23-2120. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle needed to be test-drive…”
NHTSA complaint #11660632, 2024

Visibility 10

“The contact owns a 2020 Ford Expedition. The contact stated that while driving approximately 50 MPH, there was an abnormally loud sound and the sun/moon roof glass shattered overhead. At the time of the failure, the contact did not know that the sound was associated with panoramic moonroof and believed there was a blowout of a tire. Upon inspection, it was discovered that the sun/moon roof glass had shattered. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.”
NHTSA complaint #11745623, 2026

“The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the sunroof fractured. The contact stated that there was no impact on the sunroof. In addition, the contact stated that the sunroof glass had exploded outward. The contact stated that had the sunroof had exploded from the inside, the shattered glass pieces would have fallen onto the contact's wife, who was seated in the front passenger's seat. The contact stated that as the owner of the vehicle, the sunroof had never been opened. The vehicle was not diagnosed or repaired by an independent me…”
NHTSA complaint #11704457, 2025

“The contact owns a 2020 Ford Expedition. The contact stated the windshield wipers were intermittently inoperable. Additionally, the contact stated that while attempting to drive from a complete stop at night, the vehicle failed to respond. The contact stated that the vehicle failed to turn off and was drivable after 15 minutes. The vehicle was driven to a parking spot. The vehicle was then taken to the dealer, where it was diagnosed that the windshield washer line located on the front passenger's side and on the rear windshield had exploded due to washer fluid accumulation. The dealer informed…”
NHTSA complaint #11613123, 2024

Air Bags 8 3 crash 6 injury

“The contact owns a 2020 Ford Expedition. The contact stated that while driving in the rain at 50 MPH, a vehicle hydroplaned and crashed into both the contact's vehicle and another vehicle. The contact stated that air bags did not deploy , the seat belts did not lock and no warning lights appeared upon impact. The contact and her daughter both sustained a headache and other aches to their neck and shoulders. A police report was filed. Despite the failure, the contact managed to drive the vehicle back home despite front end damage to the vehicle. The dealer and the manufacturer were both notifie…”
NHTSA complaint #11522091, 2023 · crash · 2 injury(ies)

“I was in a head on collision and my airbags did not deploy but my glove box separated from my dash by about 2 inches looking as if they tried to deploy”
NHTSA complaint #11606269, 2024 · crash · 1 injury(ies)

“I was traveling on the interstate when I was slowing down to get off an exit, got struck from behind at more than 80mph and rear ended a semi trailer that released the emergency brakes of his truck abruptly..my airbags did not deploy. suffered multiple lacerations through my body because of this double impact.”
NHTSA complaint #11499962, 2022 · crash · 1 injury(ies)

Back Over Prevention 8

“My park aid sensor fault comes on without cause and a picture of a car blocks the view to the screen that displays directions from google maps. It comes on suddenly and sporadically and has almost caused an accident several times as I don't know where I am going when this happens. I took my car to the dealership to get this fixed. The dealership charged me $213.79 for the diagnosis and stated that this happens to alert me to a problem related to when a vehicle is approaching on the left or right and the audio component does not work. In other words, when a vehicle is approaching, the lights o…”
NHTSA complaint #11618722, 2024

“The contact owns a 2020 Ford Expedition. The contact stated that while reversing, the rearview camera image was distorted or blank. The contact stated that the failure was related to NHTSA Campaign Number: 25V442000 (Back Over Prevention). There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to diagnose or repair the vehicle. The manufacturer was contacted, but no further assistance was provided. The failure mileage was approximately 60,000.”
NHTSA complaint #11696149, 2023

“What component or system failed or malfunctioned, and is it available for inspection upon request? APIM issues causing GPS, Bluetooth, radio, settings and camera to mess up. How was your safety or the safety of others put at risk? Getting lost on the road without GPS. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been to a Ford dealership. They were able to recreate the issue. They state the APIM is bad. We had to have…”
NHTSA complaint #11570842, 2023

Forward Collision Avoidance 7 1 crash 3 injury

“Driving on a 4-lane highway when a box truck directly ahead stopped quickly due to a stopped car ahead of it. The forward collision warning flashed and beeped, but when forcefully applying the brakes, the brake pedal only pulsed (like anti-lock brakes) but didn't slow the car even enough for the driver or passenger to feel any inertia moving forward in their seats or with their heads. The automatic emergency braking also didn't work, leading to a rear-end collision forceful enough to push the box truck into the car in front of it, apparently injuring the driver of the front car who was trans…”
NHTSA complaint #11480016, 2022 · crash · 1 injury(ies)

“At highway speed of 70 mph vehicle briefly went into park and shut entire vehicle down, vert traumatized and injured my head from the brief shutdown, could have caused a fatal accident”
NHTSA complaint #11748374, 2026 · 1 injury(ies)

“I was driving at highway speeds and parking suddenly engaged forcing vehicle to lose all power. While I was able to get the vehicle off the road it could have ended much worse. Ford recognizes this as a recall but because it it is not officially active they will not fix it unless I pay for it. Manufacturer Recall Number26S48 NHTSA Recall Number26V402”
NHTSA complaint #11748021, 2026 · 1 injury(ies)

Service Brakes 7 1 crash 1 fire 1 injury

“Driving on a 4-lane highway when a box truck directly ahead stopped quickly due to a stopped car ahead of it. The forward collision warning flashed and beeped, but when forcefully applying the brakes, the brake pedal only pulsed (like anti-lock brakes) but didn't slow the car even enough for the driver or passenger to feel any inertia moving forward in their seats or with their heads. The automatic emergency braking also didn't work, leading to a rear-end collision forceful enough to push the box truck into the car in front of it, apparently injuring the driver of the front car who was trans…”
NHTSA complaint #11480016, 2022 · crash · 1 injury(ies)

“The contact's husband owns a 2020 Ford Expedition. The contact stated that while driving at 65-70 MPH on cruise control, the vehicle inadvertently downshifted, skipped a gear, and lurched forward several times. There were no warning lights illuminated. The contact stated that the vehicle would skip from 3rd gear to 5th gear whenever she would depress the accelerator pedal. The contact was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the transmission needed to be replaced. The contact stated that the vehicle was repaired; however, upon picking up…”
NHTSA complaint #11444706, 2021 · fire

“The vehicle has experienced repeated critical transmission failures and currently has four active Federal Safety Recalls with no available remedy. The transmission has failed four separate times, requiring four transmission assemblies within approximately 68,795 miles. The latest failure produced DTC P07F7 (Gear 10 Incorrect Ratio) and was confirmed by the Ford dealer and an independent inspector as an internal transmission failure. Symptoms included harsh engagement, delayed shifting, hesitation, slipping, and repeated powertrain malfunction messages. The vehicle was out of service for 26 con…”
NHTSA complaint #11747617, 2026

Fuel/Propulsion System 5

“The SUV was driving smoothly at 55mph speed, suddenly I hit the break and tried to reaccelerate and felt a hard transmission shift, felt like metal hitting metal, felt like it was forced to shift to drive mode from parking mode. After that I started using 93 octane rated gasoline, do not observe the problem too much. I will really scary and unsafe, the whole SUV shook hard for 2sec.”
NHTSA complaint #11699359, 2025

“On several occasions the engine has slipped/stalled. Vehicle has only 27k miles on it, single owner. When moving from a stoplight the engine "slipped", all lights came on "service alert" or something similar. Vehicle recovered but I am very uneasy as I am a [XXX] female usually [XXX] and often on a very busy section of [XXX]. (This has occurred multiple times) When increasing speed, as to pass a vehicle or otherwise, vehicle is unresponsive or lags. To be clear this happens at speeds of 40-50 mph. It is unpredictable when this will occur nor why. I will likely sell this vehicle due to…”
NHTSA complaint #11673694, 2025

“What component or system failed or malfunctioned, and is it available for inspection upon request? The Powertrain Control Module (PCM), which manages engine-transmission communication and regulates cooling system performance, malfunctioned, resulting in a cascade of related failures: Transmission system: Delayed shifting, hesitation, and eventually a “transmission stuck in park” code. Cooling system: Repeated overheating that led to a ruptured radiator. These issues stem from the faulty PCM referenced in Ford Recall 24E13, issued on April 25, 2025. Yes, the failed components remain in the…”
NHTSA complaint #11673391, 2025

Engine And Engine Cooling 4

“The contact owns a 2020 Ford Expedition. The contact stated that while depressing the lock panel with the numbers on the driver’s side door, the seat unintendedly moved forward, and the seat belt retracted, and the driver was squeezed in the seat. The contact turned off the vehicle and seat belt to returned to the original position. The contact stated that coolant was added to the coolant reservoir; however, the vehicle was leaking coolant. The contact was unsure if the cap was positioned correctly. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign…”
NHTSA complaint #11744803, 2026

“The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle jerked and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed catalyst converter. The contact was informed that the catalyst converter needed to be replaced. The vehicle was not repaired. The failure had occurred on three separate occasions and the catalyst converter was replaced by the dealer. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hot…”
NHTSA complaint #11632736, 2024

“The contact owns a 2020 Ford Expedition. The contact stated that there was an abnormal rattling sound while starting the vehicle. There was no warning light illuminated. Upon investigation, the contact linked the failure to the cam phasers. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 83,000.”
NHTSA complaint #11605577, 2024

Exterior Lighting 4

“There is a very common problem with the passenger side headlight daytime running lights on the 2018-2023 Ford Expedition. The daytime running lights go dim, completely fail, or turn purple, as has happened on my 2020 Ford Expedition Platinum. This has created a safety issue due to the DRLs no longer functioning as intended. There is no fix for the consumer aside from replacing the entire headlight assembly, removing the entire front fascia in the process, at a cost of $1500 or more per light assembly for parts and labor. There are hundreds if not thousands of vehicles reporting the same is…”
NHTSA complaint #11745164, 2026

“Daytime Running Light has failed on passenger headlight. This condition makes the vehicle less visible to others. The only remedy for this issue is to replace the entire headlight which approaches $2000 for a single headlight.”
NHTSA complaint #11725953, 2026

“The contact owns a 2020 Ford Expedition. The contact stated that the front headlights were very dim while in use. The vehicle was taken to an independent mechanic and the contact was informed that the projector inside the headlight assemblies were defective, causing the headlights to not illuminate as needed. The contact was provided an estimate for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.”
NHTSA complaint #11643518, 2023

Lane Departure 4

“My park aid sensor fault comes on without cause and a picture of a car blocks the view to the screen that displays directions from google maps. It comes on suddenly and sporadically and has almost caused an accident several times as I don't know where I am going when this happens. I took my car to the dealership to get this fixed. The dealership charged me $213.79 for the diagnosis and stated that this happens to alert me to a problem related to when a vehicle is approaching on the left or right and the audio component does not work. In other words, when a vehicle is approaching, the lights o…”
NHTSA complaint #11618722, 2024

“Transmission failed multiple times. Caused loss of forward movement and inability to move out of the way of traffic. Caused blind spot sensors to become inoperable. Vehicle would not move and had to push it out of the road and was almost struck by multiple vehicles. Repaired under warranty replaced transmission. Second trans mission has started doing it again. It fails at highway and city speeds. No warning lights Pryor to failure.”
NHTSA complaint #11570890, 2023

“My transmission shifts very hard while driving. Mainly from 4th to 5th gear while going 50MPH on a decline. The car has been in the shop for it a couple times and have yet to “replicate” the issue or repair it. The blind monitor system keeps saying it’s having an issue responding to the transmission. I get notified on my app constantly, yet the dealership has told me they can’t replicate it therefore no repairs have been made.”
NHTSA complaint #11508002, 2023

Seats 3

“The contact owns a 2020 Ford Expedition. The contact stated that while depressing the lock panel with the numbers on the driver’s side door, the seat unintendedly moved forward, and the seat belt retracted, and the driver was squeezed in the seat. The contact turned off the vehicle and seat belt to returned to the original position. The contact stated that coolant was added to the coolant reservoir; however, the vehicle was leaking coolant. The contact was unsure if the cap was positioned correctly. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign…”
NHTSA complaint #11744803, 2026

“The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back…”
NHTSA complaint #11536822, 2023

“The 2nd row Captain's chair track became broken and the seat is stuck on the track, in the forward most position. The seats can lift off the track to allow passengers to easily access the 3rd row. The seat, if the button is pushed, becomes stuck forward and needs to be manually released. Malloy Ford of Winchester VA is the dealership that has looked at this defect and determined it to be a warrantied repair. They will not comment on my safety concerns. I have reached out to Ford Motor Co with the same, silent response about safety. Parts are unavailable, according to them.”
NHTSA complaint #11532797, 2023

Visibility/Wiper 3

“2020 FORD EXPEDITION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-250.”
NHTSA complaint #11511162, 2023

“I have a 2020 Expedition that we have had to change the windshield wipers out on frequently. I just replaced them last week and they are already bouncing during a heavy rain. I saw there was a recall to some of the windshield wiper arms but when I entered my VIN, mine was not included.”
NHTSA complaint #11522462, 2022

“ON OCTOBER 19, 2020 MY HUSBAND AND I WERE TRAVELING ON I295 SOUTH NEAR JACKSONVILLE, FLORIDA WHEN WE HEARD AN EXTREMELY LOUD EXPLOSION SIMILAR TO A GUNSHOT INSIDE THE FORD EXPEDITION. THE NOISE WAS SO JARRING MY HUSBAND JERKED THE STEERING WHEEL BUT QUICKLY GAINED CONTROL. WE WERE LUCKY THERE WEREN'T ANY CARS IN THE LEFT LANE BECAUSE WE COULD HAVE CAUSED AN ACCIDENT. WE WEREN'T SURE WHAT HAD HAPPENED. AS WE QUICKLY ASSESSED THE SITUATION, WE COULD HEAR THE SOUND OF GLASS CRACKING ABOVE US. THE SUN VISOR ABOVE US WAS CLOSED AS WELL AS THE SUNROOF. THERE WAS NO DAMAGE TO THE SUN VISOR, BUT WE MA…”
NHTSA complaint #11365576, 2020

Steering 2

“The contact owns a 2020 Ford Expedition. The contact stated while driving at various speeds and attempting to steer the vehicle, the steering wheel would oversteer the vehicle. There were no warning lights illuminated. The vehicle was taken to a mechanic where it was diagnosed that the power steering was overcompensating while steering the vehicle. The mechanic stated that the failure was related to NHTSA Campaign Number: 24E055000 (Steering). The mechanic contacted the dealer and confirmed that the VIN was not included in the recall. The manufacturer was made aware of the failure. The manufac…”
NHTSA complaint #11614817, 2024

“AT 1000K MILES THE ELECTRICAL PANELS ON THE CAR LIT UP LIKE A CHRISTMAS TREE. WHEN IT WAS PULLED OVER AND PLACED INTO PARK, IT JUMPED. WE CALLED THE DEALER TO BE TOLD IT WAS A GLITCH AND WOULD WORK ITSELF OUT. THE NEXT TIME, WE TOOK PICTURES AND THEY MISDIAGNOSED IT TWICE. THE THIRD TIME, THEY SAW IT AND DID A BANDAID REPAIR AND NOW SAY THEY HAVE TO DISSAMBLE AND REBUILD THE CAR'S ELECTRICAL SYSTEM, INCLUDING DROPPING FUEL TANKS AND OTHER MAJOR COMPONENTS TO GET THERE. THEY ARE EVALUATING WHETHER OR NOT THEY "BUY BACK" THE CAR AND WE TAKE A LARGE DEPRECIATION HIT AND THE MONTHS IT TOOK TO…”
NHTSA complaint #11361130, 2020

Carry Handle 1

“The infant base was installed according to manufacturer guidelines in the rear seat of the car. Upon our testing of the stability of the infant seat when placed into the base, we realized that the seat can be pulled up from the rear connection point of the base, causing that connection to separate. Thinking perhaps this was caused by our error in connecting the infant seat to the base, we revisited the manufacturer guidelines to properly connect the infant seat to the base. Again and again we connected the seat to the base, pulled up on the handle of the seat, and were absolutely horrified and…”
NHTSA complaint #11649150, 2025

Electronic Stability Control (Esc) 1

“AT 1000K MILES THE ELECTRICAL PANELS ON THE CAR LIT UP LIKE A CHRISTMAS TREE. WHEN IT WAS PULLED OVER AND PLACED INTO PARK, IT JUMPED. WE CALLED THE DEALER TO BE TOLD IT WAS A GLITCH AND WOULD WORK ITSELF OUT. THE NEXT TIME, WE TOOK PICTURES AND THEY MISDIAGNOSED IT TWICE. THE THIRD TIME, THEY SAW IT AND DID A BANDAID REPAIR AND NOW SAY THEY HAVE TO DISSAMBLE AND REBUILD THE CAR'S ELECTRICAL SYSTEM, INCLUDING DROPPING FUEL TANKS AND OTHER MAJOR COMPONENTS TO GET THERE. THEY ARE EVALUATING WHETHER OR NOT THEY "BUY BACK" THE CAR AND WE TAKE A LARGE DEPRECIATION HIT AND THE MONTHS IT TOOK TO…”
NHTSA complaint #11361130, 2020

Suspension 1

“THE VEHICLE SHAKES/VIBRATES WHEN DRIVING OVER 65MPH, GETS WORSE THE FASTER YOU GO. SEEMS WORSE IN THE MIDDLE OF THE VEHICLE. TOOK IT TO FORD DEALER WE PURCHASED FROM AND THEY COULDN'T FIND AN ISSUE, JUST SAID ITS SOMETHING WITH THE TIRES OR RIMS. TOOK IT TO LOCAL FORD DEALER AND SAME THING, SAID IT WAS RIMS OR TIRES GIVING VIBRATION. BRAND NEW VEHICLE!! SHOULD BE A SMOOTH RIDE, AND DEALER HAS NO IDEA WHY IT DOES THIS, AND HAS NO SOLUTIONS OTHER THAN GOOD LUCK. STARTED LAST SUMMER, AFTER THE VEHICLE WAS TOWED. DEALERS DIDN'T NOTICE ANY DAMAGE OR ANYTHING NOTABLE UNDERNEATH THE VEHICLE.”
NHTSA complaint #11413163, 2020

Trailer Hitches 1

“Last year (2021), I purchased an Equalizer weight distribution hitch (manufactured by Progress Mfg Inc., Fastway Trailer Products, 353 South 1100 West, Provo, Utah 84601) when I bought my Grand Design Transcend Xplor camper trailer. The dealer sold me the 10,000 lb. hitch which was compatible with the 9,000 lb. GVWR trailer. Recently, (July, 2022) while pulling my camper into a campground site, the shank broke. It broke at the 90 degree joint and the gusset also fractured. Fortunately, I was only creeping into the campsite, so the trailer dropped to the ground, but no damage was done to th…”
NHTSA complaint #11481411, 2022

Wheels 1

“THE VEHICLE SHAKES/VIBRATES WHEN DRIVING OVER 65MPH, GETS WORSE THE FASTER YOU GO. SEEMS WORSE IN THE MIDDLE OF THE VEHICLE. TOOK IT TO FORD DEALER WE PURCHASED FROM AND THEY COULDN'T FIND AN ISSUE, JUST SAID ITS SOMETHING WITH THE TIRES OR RIMS. TOOK IT TO LOCAL FORD DEALER AND SAME THING, SAID IT WAS RIMS OR TIRES GIVING VIBRATION. BRAND NEW VEHICLE!! SHOULD BE A SMOOTH RIDE, AND DEALER HAS NO IDEA WHY IT DOES THIS, AND HAS NO SOLUTIONS OTHER THAN GOOD LUCK. STARTED LAST SUMMER, AFTER THE VEHICLE WAS TOWED. DEALERS DIDN'T NOTICE ANY DAMAGE OR ANYTHING NOTABLE UNDERNEATH THE VEHICLE.”
NHTSA complaint #11413163, 2020