2019 Ford Fusion Problems & Owner Complaints

Engine 158 1 injury

“Car has been blowing excessive smoke from the exhaust only on start up after car has been parked for a few hours. Ford acknowledged new engine was needed however a week after my car had been waiting for the engine ford said it didn't need an engine. Started after the first oil change at about 9000 miles car stalled immediately after I left the dealership from getting an oil change.”
NHTSA complaint #11468906, 2020 · 1 injury(ies)

“Bought my car in 2019. Was unaware of coolant intrusion problem on my vehicle. Check engine light came on and mechanic just quoted me $13,000 to fix.”
NHTSA complaint #11751983, 2026

“While driving we noticed the engine light came on so we took it to our local mechanic. He said we were leaking coolant and it was too extensive fro him to fix so he suggested we put coolant in every few days. We researched the problem and found that these cars had a recall for this exact issue yet our VIN does not show it. We went to Ford Dealership and they confirmed we need a new engine as they connected the IDS. This vehicle was built at the Hermosillo plant, has the same 1.5L EcoBoost engine, and has experienced the exact coolant intrusion failure that Ford recalled or extended coverage…”
NHTSA complaint #11750628, 2026

Electrical System 81 2 fire 1 injury

“The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. Recently while driving at 25 MPH, the contact stated that an abnormal, popping sound emitted from the vehicle. An unknown "red triangle" and an unknown warning message also appeared on the instrument panel. The cabin began to fill with heavy grayish smoke as the contact and her husband immediately exited the vehi…”
NHTSA complaint #11587651, 2024 · 1 injury(ies)

“1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The Hybrid system/battery caught fire. The vehicle is with the Insurance company Allstate, I believe should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The vehicle caught fire after just dropping my kid in to his school, the school has to be evacuated as the vehicle burned near the building. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: There is an e…”
NHTSA complaint #11631314, 2024 · fire

“Vehicle stopped accelerating, heard pop in vehicle behind me, all lite dash symbols flash and displayed message, stop vehicle safely now. Next morning, turn on vehicle to place into neutral to load onto tow truck to take to dealer, kept going back to park, while pulling vehicle onto tow truck, cabin filled with smoke, opened trunk, filling with smoke and then call 911 and fire dept extinguished fire. Have fire report, video and photos. Opened case number with Ford, been over a month and they state it is with the office of general council, unable to make contact with that dept. and customer ser…”
NHTSA complaint #11510269, 2023 · fire

Power Train 73 1 injury

“Car has been blowing excessive smoke from the exhaust only on start up after car has been parked for a few hours. Ford acknowledged new engine was needed however a week after my car had been waiting for the engine ford said it didn't need an engine. Started after the first oil change at about 9000 miles car stalled immediately after I left the dealership from getting an oil change.”
NHTSA complaint #11468906, 2020 · 1 injury(ies)

“When driving all of a sudden I feel the car loose power as I accelerated the car just reeved up and slowed down to a full stop. I put it in park turned it off sat for a few minutes. Restarted the car and put it in drive the engine RPM made a reving sounds but did not engage. I had to wait for a tow truck. When the tow truck arrived he started the car and drove it on the ram and locked it in and drove the car to my home. Tow truck driver unlocked my car and drove it off the bed of his truck. The car starts and that is it. It will dive a few feet then disengage.”
NHTSA complaint #11744313, 2026

“transmission cable bushing failed. I see there is a recall for older models. The shift cable came off the transmission just like the recall problem had. this left my car stuck in reverse so i could not move the car or start it after I turned it off and I could not get it off the street.”
NHTSA complaint #11735930, 2026

Engine And Engine Cooling 54

“The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 60 MPH, the vehicle was shaking abnormally with the check engine warning light illuminated before starting to blink afterwards. The vehicle was steered over to the side of the road and restarted; however, the failure persisted. The vehicle was taken to an Auto Zone, where a handheld diagnostic machine retrieved DTC: P0304, C2008-13, C2007-13, and B1111-53. The vehicle was taken to the dealer to be diagnosed, and it was determined that there was coolant intrusion in cylinder #4, and the engine needed to be…”
NHTSA complaint #11681840, 2025

“The contact owns a 2019 Ford Fusion. The contact stated that upon start the vehicle, the engine was misfiring. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the head gasket was faulty and needed to be replaced. Additionally, the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.”
NHTSA complaint #11676252, 2025

“The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the engine overheated with the check engine warning light illuminated. The vehicle was taken to the local mechanic who replaced the water pump however, the failure persisted. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 75,000.”
NHTSA complaint #11674196, 2025

Unknown Or Other 33 1 crash 1 fire 1 injury

“TL* THE CONTACT OWNS A 2019 FORD FUSION. THE CONTACT STATED THAT HER DAUGHTER WAS DRIVING AT 45 MPH, THE VEHICLE BEGAN TO PULL TO THE LEFT AS AN ABNORMAL NOISE BEGAN EMITTING FROM THE VEHICLE. THE VEHICLE THEN INDEPENDENTLY TURNED TO LEFT AND HIT THE BARRIER WALL ON A BRIDGE WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. HER DAUGHTER SUSTAINED NO MAJOR INJURIES, ONLY MINOR SORENESS. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOWED TWICE TO TWO DIFFERENT INDEPENDENT MECHANICS. THE VEHICLE HAD YET TO BE REPAIRED. THE CONTACT SPOKE WITH A DEALER (JENKINS & WYNNE FORD, HON…”
NHTSA complaint #11316091, 2020 · crash · 1 injury(ies)

“1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The Hybrid system/battery caught fire. The vehicle is with the Insurance company Allstate, I believe should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The vehicle caught fire after just dropping my kid in to his school, the school has to be evacuated as the vehicle burned near the building. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: There is an e…”
NHTSA complaint #11631314, 2024 · fire

“Very frequently, the rear view camera will stop working, glitch and go black. Then give the message, camera is unavailable”
NHTSA complaint #11735190, 2026

Fuel/Propulsion System 18

“Engine catastrophicly over Revs when charging and plugged in phev plug.”
NHTSA complaint #11712748, 2026

“According to Auto Zone, after being placed on scanner, the power train system (P0456) has a evaporative emissions system leak (very small leak) diagnosed at 76,919miles. Ford dealership says they cannot find a problem. When I put gas in the car I have to sit and wait at least 10 minutes before my car will start again. It takes a couple of tries and much hesitation, but it will start. Once you get started it has difficulty accelerating or may slow down on its own. Again, Ford dealership reports they can't seem to find a problem. When I told them the problem, they came up with a price to c…”
NHTSA complaint #11691745, 2025

“2019 Ford Fusion SE 1.5L. Not made aware of CSP on my car. Have dealer notes saying my car wasn’t listen in OASIS for notification. Although when I found the CSP online my car is an “affected vehicle”. I now have low coolant, white exhaust smoke and severe knocking from my engine. I had a first ever reported issue to the dealership in 05/2023 where my car stalled out and dash lights illuminated. They ran codes and the only documented code in the service paperwork was P0222. They found a “chaffed wire”. They did not upgrade my PCM. Although by 05/2023 that was the recommendation on the CSP for…”
NHTSA complaint #11629480, 2024

Forward Collision Avoidance 10

“I have took it in to get it repaired about a year ago the sensor went off and got them fix but when I explain what else was happening they found nothing months down I has other people and couldn’t find the problem with my vehicle which is now a risk to drive the steering wheels gets stiff and hard to turn I have to wait for the system to kick back originally I was told it was a O2 sensor”
NHTSA complaint #11748165, 2025

“My front camera is often unavailable. I took it in multiple times and they couldn’t find an issue. Recently my back up camera has been acting up. It is unavailable most of the time, other times the screen is black, sometimes it’ll work and then cut out. There is a recall on other ford vehicles for this issue. I looked up if it needs a software update and it doesn’t. We’ve checked the camera and wiring harness and they’re both intact and in good condition.”
NHTSA complaint #11664207, 2025

“1.5 liter Engine built in 2019 has Antifreeze Leaking inside cylinder 1 needs Complete Engine. Also a recall on Electrical System propulsion System and Traction Battery Management System ENERGY Control Module Part Number: 23533.”
NHTSA complaint #11650298, 2025

Steering 8

“I have a 2019 ford fusion turbo engine and everytime I accelerate the turbo is wicking into the pcm the control module which is causing hazards sucking as at random times whenever I turn left the steering wheel with get stuck and the brakes will lock for a couple seconds and then go back to normal. I had Meineke do a diagnostic on the car and they showed oil in the pcm aswell as the loss of connection between the pcm and its sensors. They drove the car and while driving the car going 20mph the car is reading as going 100”
NHTSA complaint #11684917, 2025

“First, we will start with every time I turn my car to the left the steering wheel box and the brakes skid then the ABS sensor comes on Then we will start with the car every time I put it into a gear. It automatically goes back to park, and I cannot move the car in any direction. When the issue first started, I could reverse then when I put the car and drive in the middle of the street it would automatically go back to park which could cause a crash I only have video proof of this.”
NHTSA complaint #11683796, 2025

“The vehicle wheels and steering wheel bounce and shake when brakes are applied, regardless of the speed level; this felt like I am losing control of the vehicle and as if the wheels, and components of suspension or brake system will collapse all of the sudden. No warning lights came up in the dashboard. The vehicle was inspected by the dealership (Kearny Mesa Ford Service, 7303 Clairemont Mesa Blvd, San Diego, CA 92111) and they confirmed the problem, the problem still persisted after they performed checks and repairs, their response was "we are not sure what's causing the problem and we need…”
NHTSA complaint #11679659, 2025

Vehicle Speed Control 8

“I have a 2019 ford fusion turbo engine and everytime I accelerate the turbo is wicking into the pcm the control module which is causing hazards sucking as at random times whenever I turn left the steering wheel with get stuck and the brakes will lock for a couple seconds and then go back to normal. I had Meineke do a diagnostic on the car and they showed oil in the pcm aswell as the loss of connection between the pcm and its sensors. They drove the car and while driving the car going 20mph the car is reading as going 100”
NHTSA complaint #11684917, 2025

“Major safety concern. The vehicle gets stuck in first gear while the engine is running and the brake is released. It used to only do it when the vehicle had the engine auto-shut off featured turned on but now it does it permanently. I stopped driving the vehicle because there is a high risk of causing an accident.”
NHTSA complaint #11587100, 2024

“This has happened multiple times now. Always happens at high speeds (greater than 45 mph). I will be driving on a highway when I unexpectedly lose the ability to accelerate. First noticed in correlation with the collision detection feature showing on the display as NOT FUNCTIONING. That does not happen anymore, but I still lose the ability to accelerate periodically. Once I can safely remove myself from the flow of traffic and stop/restart my car the issue is resolved. Makes me believe this is electrical/computer origin. The vehicle was taken to the dealership twice where they claim “ca…”
NHTSA complaint #11566251, 2023

Service Brakes 7

“The vehicle wheels and steering wheel bounce and shake when brakes are applied, regardless of the speed level; this felt like I am losing control of the vehicle and as if the wheels, and components of suspension or brake system will collapse all of the sudden. No warning lights came up in the dashboard. The vehicle was inspected by the dealership (Kearny Mesa Ford Service, 7303 Clairemont Mesa Blvd, San Diego, CA 92111) and they confirmed the problem, the problem still persisted after they performed checks and repairs, their response was "we are not sure what's causing the problem and we need…”
NHTSA complaint #11679659, 2025

“The contact owns a 2019 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed a misfire in cylinder #3. The vehicle was not repaired. The independent mechanic related the failure to Ford Customer Satisfaction Program: 21N11. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 2,690.”
NHTSA complaint #11592403, 2024

“Continually receiving "see manual" message while driving, will intermittently appear and disappear. At times, the plug-in battery will completely stop working while still charged (more frequent in colder weather). It always resets/removes the "see manual" warning upon next vehicle start. Engine shutters and pings when turning the car off and is rather intense and seems potentially damaging. When driving at low speeds and when changing speeds, engine will not shift correctly when accelerator is pressed, and then will suddenly engage and lurch forward. And when slowing down braking system is not…”
NHTSA complaint #11565655, 2023

Back Over Prevention 6

“Very frequently, the rear view camera will stop working, glitch and go black. Then give the message, camera is unavailable”
NHTSA complaint #11735190, 2026

“I have took it in to get it repaired about a year ago the sensor went off and got them fix but when I explain what else was happening they found nothing months down I has other people and couldn’t find the problem with my vehicle which is now a risk to drive the steering wheels gets stiff and hard to turn I have to wait for the system to kick back originally I was told it was a O2 sensor”
NHTSA complaint #11748165, 2025

“The rear view camera operates intermittently. Sometimes it works fine, other times the picture is blank or is extremely blurry with horizontal lines through it or the screen just displays snow. Sometimes it works, other times it doesn't. it can work in the morning, but not when I leave to go home after work. It can works for days, then not work for days. I called Ford due to an article that came across my news feed about rear camera recalls, but Ford said I'm not covered. This has been going on for several months now. A dealer wanted to charge several hundred dollars to check it out, but I did…”
NHTSA complaint #11695006, 2025

Fuel System 6

“The contact owns a 2019 Ford Fusion. The contact stated that while attempting to start the vehicle, the contact heard an abnormal popping sound. In addition, the contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle decelerated unintendedly. The check engine warning light was illuminated, and the vehicle stalled. The vehicle was taken to an independent mechanic, where it was diagnosed with EVAP failure. The contact was informed that the EVAP canister needed to be…”
NHTSA complaint #11687395, 2025

“The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was difficult to start after refueling. The contact stated that several attempts were needed to start the vehicle. The contact stated that the failure was a recurring failure. The contact stated that the check engine warning light was illuminated and remained constantly illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the canister purge valve was stuck and needed to be replaced. The vehicle was repaired. The contact researched online and became aware that…”
NHTSA complaint #11629094, 2024

“I started my car one morning and heard a new noise that sounded like something was loose in my engine. I would hear this noise at idle and while starting the car. I took it to my mechanic who diagnosed a cracked flex plate.”
NHTSA complaint #11560413, 2023

Air Bags 4 3 crash 3 injury

“The contact owns a 2019 Ford Fusion. The contact stated that while the wife was driving approximately 70 mph the vehicle crashed into a deer. During the crash, the front end of the vehicle was severely damaged but no airbags were deployed. The driver sustained back and neck injuries. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were notified of the failure. The failure mileage was 65,000.”
NHTSA complaint #11440213, 2021 · crash · 1 injury(ies)

“Fusion traveling northbound and t-boned sedan traveling westbound in intersection. Fusion has significant front end damage. No airbags deployed in Fusion. All airbags deployed in other vehicle. Driver of Fusion, wearing seatbelt, suffered sternum fracture. Available for inspection. Failure of airbags to deploy likely cause sternum fracture. Fusion just arrived at car repair for scan and inspection. The Fusion was started less than 5 minutes prior to accident and driver received message indicating the front camera was unavailable.”
NHTSA complaint #11422050, 2021 · crash · 1 injury(ies)

“COLLISION AT 35MPH FRONT END OF FUSION HIT THE ENTIRE PASSENGER SIDE OF ANOTHER VEHICLE . NO AIRBAG DEPLOYED. OTHER VEHICLE WAS TOTALED.”
NHTSA complaint #11185992, 2019 · crash · 1 injury(ies)

Lane Departure 4

“I have took it in to get it repaired about a year ago the sensor went off and got them fix but when I explain what else was happening they found nothing months down I has other people and couldn’t find the problem with my vehicle which is now a risk to drive the steering wheels gets stiff and hard to turn I have to wait for the system to kick back originally I was told it was a O2 sensor”
NHTSA complaint #11748165, 2025

“sometimes when i get in the car and put my seat belt on i can be driving and it unclip tey to put it back in and it want go have to play around with it before im able to clip it into the other part for safety. my safety is put at risk cause when im driving the seatbelt un hooks. no cant afford to take it because it cost almost 200.00 to diagnose any problem with the car.no warning light or anything also sometimes my car say my blind spot camera are not working and it will pop up on my dash. my back up camera instead of it showing whats in back of me it sometimes show whats in front of me”
NHTSA complaint #11687906, 2025

“The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the Lane Departure Assist failed to function as intended. The contact stated that while driving in the desired lane, the vehicle was pulling into another lane. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle had previously been serviced at the dealer several times. The contact stated that the engine and the transmission had been replaced after the…”
NHTSA complaint #11611700, 2024

Exterior Lighting 2

“my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made”
NHTSA complaint #11514119, 2023

“THE HEADLIGHTS ON THE 2019 FORD FUSION ARE HORRENDOUS! THERE IS VERY LITTLE VISIBILITY, I'M CONSTANTLY HAVING TO TURN ON MY BRIGHTS TO EVEN SEE SOME ASPECTS OF THE ROAD I'M ON. THIS IS IRRESPONSIBLE ON FORDS PART AND NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE! THERE'S NO TELLING HOW MANY ACCIDENTS THIS HAS CAUSE AND OR WILL CAUSE IN THE FUTURE.”
NHTSA complaint #11290213, 2019

Latches/Locks/Linkages 2

“My 2019 Ford fusion while driving, the trunk opens by itself. It blocks the rear view of the vehicle. I had to pull over and close it several times while driving for this. I had to put a bungee cord around the trunk to keep it from opening. The trunk opening by itself is a safety hazard and the contents of what is in the trunk it exposed. I already spent over $210 in repairs with the dealer estimating the cost would be over $1100 including the wire harness from the body control module and including the body control module if the harness does not fix this.”
NHTSA complaint #11570377, 2024

“Yesterday I parked my car and about 45 minutes later when I returned my trunk was open. This makes a few times now where I have parked my car and left, then when I returned my trunk was open. The first couple of times I dismissed it because the trunk was only open slightly. In one of the early instances I was standing there when the trunk opened by itself and thought it was because I hadn't closed it all the way. But yesterday the trunk was open halfway with the taillight flashing bringing further attention to it. There were no error messages or warnings (other than the taillight flashing…”
NHTSA complaint #11420663, 2021

Seat Belts 2

“sometimes when i get in the car and put my seat belt on i can be driving and it unclip tey to put it back in and it want go have to play around with it before im able to clip it into the other part for safety. my safety is put at risk cause when im driving the seatbelt un hooks. no cant afford to take it because it cost almost 200.00 to diagnose any problem with the car.no warning light or anything also sometimes my car say my blind spot camera are not working and it will pop up on my dash. my back up camera instead of it showing whats in back of me it sometimes show whats in front of me”
NHTSA complaint #11687906, 2025

“A COUPLE MONTHS BACK, I RENTED A 2019 FORD FUSION, SO THE VIN NUMBER IN THIS REPORT IS ONLY A SAMPLE. TWICE, WHEN I WENT TO BUCKLE THE DRIVER-SIDE SEATBELT, THE END WENT NOT INTO THE LATCH, BUT INSTEAD INTO THE CASING AROUND THE LATCH (SEE PICTURES). THERE WAS JUST ENOUGH FRICTION TO HOLD IT IN PLACE AND MAKE IT FEEL LIKE IT WAS LATCHED, WHEN IN ACTUALITY, IT WAS NOT. I CONTACTED THE LOCAL FORD DEALER TWICE, BUT GOT NO REPLY. I THEN WROTE A LETTER TO FORD MOTOR CO. SIMPLY SAYING I HAD FOUND AN ISSUE, BUT ONLY GOT AN OBVIOUS FORM LETTER SAYING "THANK YOU". THEY DIDN'T EVEN ASK FOR ANY DETAIL…”
NHTSA complaint #11277652, 2019

Structure 2

“My 2019 Ford fusion while driving, the trunk opens by itself. It blocks the rear view of the vehicle. I had to pull over and close it several times while driving for this. I had to put a bungee cord around the trunk to keep it from opening. The trunk opening by itself is a safety hazard and the contents of what is in the trunk it exposed. I already spent over $210 in repairs with the dealer estimating the cost would be over $1100 including the wire harness from the body control module and including the body control module if the harness does not fix this.”
NHTSA complaint #11570377, 2024

“For the third time in two years my trunk opened while I was driving. Today, it opened while I had lumber in the trunk. Had I been on the freeway this could have caused a serious accident. I confirmed that the button on the dash was not being pushed and the emergency release in the trunk was not pulled either. This seems to be a somewhat common issue with Ford Fusions based on online commentary. Please look into this before it leads to serious injuries or worse. Thank you for your help.”
NHTSA complaint #11534474, 2023

Suspension 2 1 crash 1 injury

“TL* THE CONTACT OWNS A 2019 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 25 MPH, THE FRONT AXLE ON THE PASSENGER SIDE FRACTURED CAUSING THE TIRE TO FOLD UNDER THE VEHICLE. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND THE VEHICLE COULD NOT BE TURNED TO THE LEFT OR RIGHT DIRECTION. THE VEHICLE HEADED STRAIGHT FOR 30 YARDS AND WENT OVER A CURB LANDING ON AN INCLINE OF A PRIVATE PROPERTY. ALL THE AIR BAGS DEPLOYED EXCEPT FOR THE FRONT DRIVER SIDE AND STEERING WHEEL AIR BAGS WHICH FAILED. A POLICE REPORT WAS FILED UNDER REPORT NUMBER: 212000012. THE CONTACT SUSTAINED TWO 9 CM LACERA…”
NHTSA complaint #11298008, 2020 · crash · 1 injury(ies)

“The vehicle wheels and steering wheel bounce and shake when brakes are applied, regardless of the speed level; this felt like I am losing control of the vehicle and as if the wheels, and components of suspension or brake system will collapse all of the sudden. No warning lights came up in the dashboard. The vehicle was inspected by the dealership (Kearny Mesa Ford Service, 7303 Clairemont Mesa Blvd, San Diego, CA 92111) and they confirmed the problem, the problem still persisted after they performed checks and repairs, their response was "we are not sure what's causing the problem and we need…”
NHTSA complaint #11679659, 2025

Visibility/Wiper 2

“Window tint on passenger back side window and rear window is so bad that it impairs viewing”
NHTSA complaint #11638392, 2023

“Driving on highway in a thunderstorm; windshield wipers were on full out max. They did not go fast enough to clear the water from the windshield so I could see the road. After this incident, I went to Ford and told them about it. They inspected it and said the wipers worked as designed. When I told them that was inefficient and unacceptable and a safety hazard for a downpour, they told me to "pull over" if I get caught in a storm. That is unacceptable. It is not always safe to pull over. I should be able to see for at least a half second to tell if I am driving within my lane. I had to…”
NHTSA complaint #11443440, 2021

Parking Brake 1

“The electronic parking brake system malfunctioned and is available for inspection upon request. If it was to engage while driving, it can cause an accident risking my life including others on the road. The problem has been confirmed by an independent service center and was also inspected be the independent service center. There were two warning messages prior to the failure and periodically appeared and disappeared. It recurred in the last two days”
NHTSA complaint #11473478, 2022

Seats 1

“Pedestrian detection system malfunction. Sync 3 system APIM unit is going out and needs replacing (only at 58k miles, 10k out of warranty). Passenger front seat heater and climate control failed due to seat heater melting wiring harness.”
NHTSA complaint #11517441, 2023

Tether 1

“The lower latch/tether fails to secure the car seat. Any time that the lower latch is tightened for installation, it becomes loose within an hour of installation. The car and car seat were taken to the local fire department to be installed by a certified installer and it still came loose within a hour of installation. The lower latch will not remain sufficiently tightened and the unoccupied seat can move horizontally, laterally and vertically about 3-4 inches. The seat will loosen even when unoccupied by a child.”
NHTSA complaint #11627524, 2024

Tires 1

“All four tires separated at the bead, catastrophic tire failure. Thank goodness they went flat in the driveway and not traveling at 65 mph on the interstate. 235/50R/17. These are 80,000 mile tires and this occurred at 35,500 miles. Purchase from Costco and when we went back they basically told us they would only warranty 20% of tire even though the warranty should have been 50%.”
NHTSA complaint #11739108, 2026

Visibility 1

“The contact owns a 2019 Ford Fusion. The contact stated while driving 15-20 MPH in light rainfall, the windshield wipers were activated and the front driver's side windshield wiper suddenly reversed, struck the cowl, and seized. Additionally, the contact stated that there was a significant amount of smoke coming from underneath the driver's side hood, reducing the visibility of the roadway. The contact attempted to deactivate the windshield wipers using the switch; however, the wipers failed to respond as needed. The contact pulled over to the side of the road and turned off the vehicle. The c…”
NHTSA complaint #11617729, 2024

Wheels 1

“The contact owns a 2019 Ford Focus. The contact stated that the vehicle was taken in for an annual inspection but failed due to the lug nuts. The contact was informed by the technician that the lug nuts needed to be replaced with aftermarket one-piece lug nuts. The vehicle was then taken to the dealer where it was confirmed that the lug nuts needed to be replaced. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,000.”
NHTSA complaint #11480010, 2022