2018 Dodge Durango Problems & Owner Complaints

Electrical System 86 1 crash

“My touchscreen is malfunctioning. It does what it wants when it wants. Example- it makes my headrest flip up and down Turns the radio stations Turns the heat/air on/off Turns the heated/cooling seats on/off Backup camera doesn’t work half the time I backed into a dirt embankment and cracked my rear bumper because the backup camera wasn’t working at that time Navigation doesn’t work half the time Volume works when it wants Can’t change radio stations sometimes”
NHTSA complaint #11540342, 2020 · crash

“Odometer Fraud. The contact purchased a 2018 Dodge Durango. The contact discovered that there was a mileage discrepancy. The vehicle was a dealer sale purchased on December 27, 2025. At the time of purchase, the mileage was 82,000. While attempting to purchase an extended warranty, the contact was denied the warranty extension due to the odometer fraud. The contact was presented with a report, which indicated that in October of 2025, the mileage was documented at 186,000. After viewing the Carfax Report, the contact discovered that the mileage was 194,000. The contact informed the dealer of th…”
NHTSA complaint #11726621, 2026

“Manufacturer Recall Number94B NHTSA Recall Number24V-838 Recall has been active but without a solution since 2022 and reopened in 2024.”
NHTSA complaint #11709881, 2026

Exterior Lighting 55

“The contact owns a 2018 Dodge Durango. The contact stated that a section of the rear light was inoperable. The passenger’s side light was inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the tail light needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no recall or warranty coverage on the vehicle. The manufacturer referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 100,000.”
NHTSA complaint #11749577, 2026

“The tailgate light has gone out on my 2018 Dodge Durango R/T. Researching online has lead me to discover that this is a known issue that is costing customers thousands of dollars due to a known design flaw. The tailgate light goes out and usually leads to the brake lights and backup camera going out. I do not know when the brakes lights may glitch or go out which can cause an accident. I asked the service person at the dealership about the tailgate issue in May of 2025 when the tailgate light was intermittently going in and out. I was told to call the 800 customer service number. There’s no wa…”
NHTSA complaint #11695961, 2025

“Purchased this vehicle used from a dealership and a few months later the racetrack light malfunctioned and stopped working which is also connected to my license plate light. The dealership refused to cover the expense of the light which to my surprise was over two thousand dollars, an expense I was not prepared for and now I am at a loss. They tried to negotiate that I should pay for half the cost when the car was purchased of their lot less than a few months with a major malfunction like this. Upon further research I find out there is a class action lawsuit against FCA about this issue. I do…”
NHTSA complaint #11661737, 2025

Unknown Or Other 32 1 injury

“The driver side headrest "deployed" and pushed the headrest to the back of my head. I was sitting in the driver seat and the vehicle was parked, and when I moved a bag from the front passenger seat to the middle row, the driver side headrest opened on it's own. I cannot compress the headrest together. My concern is this was a faulty safety deployment.”
NHTSA complaint #11606456, 2024 · 1 injury(ies)

“I currently own a 2018 Dodge Durango SXT, the rear tail lights leak due to a failing gasket causing thousands of dollars of repairs, as well as electrical issues. This defect, that Dodge is aware of and refuses to recall, causes major safety issues such as the whole assembly to burn out causing visibility issues and other drivers not being able to see you from behind.”
NHTSA complaint #11702047, 2025

“I was driving to work and when I turned into my job the steering wheel became hard. I parked my truck turned it off and turned it back on and all of my dashboard lights came on and didn’t go away. The truck would not go into any gear. Initially, we thought it was a battery problem so they changed out the battery all the lights turned off but my truck is still not going into any gears. I was told due to the recall my truck is making it seem like I’m not pressing down on my break so I can’t shift gears and I cannot drive my truck. I called Chrysler and they told me that the only thing they could…”
NHTSA complaint #11697957, 2025

Engine 26

“Back to back error codes P0300 P0108 P1404 P0172 Rough running engine. Very strong smell of fuel at two different times while driving. Vehicle not responding to gas pedal while driving on highway. Repairs at thousands of dollars.”
NHTSA complaint #11754642, 2026

“The contact owns a 2018 Dodge Durango. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a certified mechanic, who diagnosed that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, a week later, while the vehicle was idling, it was vibrating abnormally. The vehicle was taken to the same mechanic who diagnosed the vehicle and determined that the cam lobes were worn and needed to be replaced. The mechanic confirmed the findings with the dealer, and it was confirmed that it was a known issue due to the heat treat…”
NHTSA complaint #11721995, 2026

“Over time, the valvetrain in my engine became gradually louder. Because there were no check engine lights or fault codes, I initially assumed this was a normal characteristic of the engine. That changed on January 2, 2026, when I began to hear a pronounced knocking/loud tapping noise accompanied by a cylinder 8 misfire. At that point, I stopped driving the vehicle and had it towed to a repair shop. Based on the symptoms, we initially believed the issue would be limited to a camshaft and lifter replacement. However, after draining the oil and cutting open the oil filter, a significant amount o…”
NHTSA complaint #11710625, 2026

Service Brakes 25 3 crash 1 injury

“I was driving on I75 North in Florida near Ocala (exit 358) traveling about 70mph when I approached slowing traffic. I attempted a slow and steady stop without slamming on the brakes. The emergency braking system engaged but the vehicle failed to stop and I was not able to completely floor the brakes. In an effort to avoid hitting the vehicle in front of me and causing a multiple car collision I swerved onto the grassy side of the road. Because the car would not stop completely my passenger front wheel made contact with a concrete ditch and my vehicle flipped over resulting in a total loss.”
NHTSA complaint #11477715, 2022 · crash · 1 injury(ies)

“The contact owns a 2018 Dodge Durango. The contact stated while driving at 25 MPH, the vehicle that was 20 feet away from his vehicle stopped. The contact depressed the brake pedal but it failed to respond, causing the vehicle to crash into the rear of the other vehicle. The air bags deployed. There was no warning light illuminated. The contact did not sustain any injuries. The other driver did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot, where it remained. The dealer was notified of the failure but provided no assistance. The vehicle was not diagnos…”
NHTSA complaint #11488272, 2022 · crash

“I WENT THROUGH CHEETAH CAR WASH WITH MY 2018 DODGE DURANGO AND UPON EXITING THE CAR WASH AND RECEIVING GREEN SIGNAL TO DRIVE I SHIFTED FROM "N" TO "D" AND STARTED SLOWLY DRIVING TOWARD THE VACUUM CLEANING AREA. AS I WAS SLOWLY PULLING INTO THE PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND HIT THE POST AND BUILDING, CAUSING IT TO STOP. I CALLED THE POLICE TO THE SCENE AND THEY HAD THE VEHICLE TOWED TO BASHAM TOWING SERVICE IN BOWLING GREEN, KY. PLEASE INVESTIGATE THIS VEHICLE FOR MECHANICAL FAILURE, BECAUSE IF THIS HAD HAPPENED ON INTERSTATE, THIS COULD HAVE ENDED WAY WORSE. I FOUND INFORMA…”
NHTSA complaint #11217405, 2019 · crash

Seats 21 1 injury

“While driving, the passenger front headrest suddenly popped forward hitting the passenger in the back of the head aggressively and unexpectedly. No accident involved or any aggressive braking. The vehicle/headrest is available for inspection upon request. The safety of my passenger was put at risk as it punched them in the back of the head. It gave her an instant headache and mildly upset stomach. I have not taken the vehicle to the dealership yet, planning to try and go this week. The headrest has not been inspected by anyone besides me yet. No error messages or lights before or since the…”
NHTSA complaint #11735703, 2026 · 1 injury(ies)

“The passenger side active headrest restraint deployed at 3mph in a parking lot. There had been a safety recall for apparently my vin is not covered per dodge. [XXX] If this would have happened on the drivers side at highway speeds, it could have been deadly. The vehicle is at nyle Maxwell in Killeen and the passengers side is being replaced via extended warranty but my issue is getting the divers side replaced BEFORE it hits me in the back of the head. I spoke with dodge customer service and I was advised to submit a complaint. I think the model year range and trims should be expanded as…”
NHTSA complaint #11745257, 2026

“June 11, 2026 Re: Unexpected Passenger-Side Active Head Restraint Deployment – 2018 Dodge Durango R/T To Whom It May Concern: I am reporting an incident involving my 2018 Dodge Durango R/T equipped with leather seats. Vehicle Information: Year/Make/Model: 2018 Dodge Durango R/T Seating: Leather Interior Affected Component: Passenger-Side Active Head Restraint (AHR) Mileage at Time of Incident: 126,207 miles Date of Incident: [XXX] Description of Incident: While traveling on the roadway on [XXX], the passenger-side Active Head Restraint (AHR) suddenly deployed without warning. There was no acc…”
NHTSA complaint #11743620, 2026

Power Train 13

“The contact owns a 2018 Dodge Durango. The contact stated while driving at approximately 65 MPH, the vehicle had started to lose motive power and nearly stalled. The contact stated that the check engine, a yellow "P" and several other unknown warning lights were illuminated. The contact pulled over and shifted into park(P) and became aware that the vehicle was in neutral(N) when the vehicle rolled forward. The contact was unable to restart the vehicle and had the vehicle towed to an independent mechanic. The vehicle was diagnosed by the mechanic, and it was determined that the PCM needed to be…”
NHTSA complaint #11659333, 2025

“I was driving down the interstate using cruise control. The lane was slowing so I went to accelerate around and the car made a thud noise. After that, the car started to slow and 2 minutes later stated cruise control off then would not shift above 1st gear.”
NHTSA complaint #11583143, 2024

“My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated”
NHTSA complaint #11553909, 2023

Fuel/Propulsion System 11

“Back to back error codes P0300 P0108 P1404 P0172 Rough running engine. Very strong smell of fuel at two different times while driving. Vehicle not responding to gas pedal while driving on highway. Repairs at thousands of dollars.”
NHTSA complaint #11754642, 2026

“First we thought the fuel pump went bad due to the vehicle not starting. Pump was replaced and about 3 weeks later the same issue persisted. When the shop investigated it turns out the fuel tank harness and body side connector needed to be replaced due to connections becoming loose and delivering low voltage to the fuel pump causing it to burn up”
NHTSA complaint #11643724, 2025

“I PURCHASED A 2018 DODGE DURANGO ON MARCH 9, 2021. A MONTH AFTER BARELY DRIVING IT, I NOTICED THAT I CAN'T FILL UP ALL THE WAY AS FAR AS GAS. SECOND TIME TRYING TO FILL UP. LOOKS LIKE IT A 'FILLER NECK' ISSUE. ALSO, THE BUTTON TO LOCK ALL PASSENGER WINDOWS DOES NOT WORK. IT WON'T LOCK THE WINDOWS. THE BUTTON JUST LOCKS UP OR DOWN BUT WON'T LOCK THE PASSENGER WINDOWS. I PICK UP MY CHILDREN FROM WORK AND I'M AFRAID THEY MAY PLAY WITH THE WINDOWS.”
NHTSA complaint #11408114, 2021

Air Bags 10 4 crash 3 injury

“I WAS IN A COLLISION, GOING 70*MPH ON THE EXPRESSWAY. GUY IN FRONT OF ME SLAMMED ON HIS BREAKS WITH NO ONE IN FRONT OF HIM. I HAD NO TIME TO STOP, SLAMMED INTO THE BACK OF HIS CAR. NOT A SINGLE AIRBAG DEPLOYED INSIDE THE VEHICLE, THE WHOLE FRONT END WAS SMASHED IN.”
NHTSA complaint #11354002, 2020 · crash · 1 injury(ies)

“TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 43 MPH OVER AN ICY PATCH IN THE ROAD, THE VEHICLE CRASHED INTO A GUARDRAIL, THREE TELEPHONE POLES, AND A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A SHOULDER INJURY AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. A SPECIAL INSPECTOR COLLECTED THE EVENT DATA RECORDER AND INFORMED THE CONTACT THAT THE FRONT PASSENGER SIDE IMPACT WOULD NOT CAUSE THE AIR B…”
NHTSA complaint #11182599, 2018 · crash · 1 injury(ies)

“The driver side headrest "deployed" and pushed the headrest to the back of my head. I was sitting in the driver seat and the vehicle was parked, and when I moved a bag from the front passenger seat to the middle row, the driver side headrest opened on it's own. I cannot compress the headrest together. My concern is this was a faulty safety deployment.”
NHTSA complaint #11606456, 2024 · 1 injury(ies)

Forward Collision Avoidance 7 1 crash 1 injury

“I was driving on I75 North in Florida near Ocala (exit 358) traveling about 70mph when I approached slowing traffic. I attempted a slow and steady stop without slamming on the brakes. The emergency braking system engaged but the vehicle failed to stop and I was not able to completely floor the brakes. In an effort to avoid hitting the vehicle in front of me and causing a multiple car collision I swerved onto the grassy side of the road. Because the car would not stop completely my passenger front wheel made contact with a concrete ditch and my vehicle flipped over resulting in a total loss.”
NHTSA complaint #11477715, 2022 · crash · 1 injury(ies)

“FORMAL COMPLAINT Safety Recall 94B (NHTSA Campaign No. 24V-838) I hereby submit this complaint regarding the failure to properly complete Safety Recall 94B (NHTSA Campaign No. 24V-838) involving the HCU/ABS module on my 2018 Dodge Durango. On December 23, 2025, I contacted an authorized Dodge dealer located at 5404 S. Illinois Route 31, Crystal Lake, IL 60012, to remedy the HCU/ABS defect under the recall. I was informed that the recall repair would be performed free of charge and an appointment was scheduled for December 29, 2025. At the scheduled visit, the vehicle was returned to me in l…”
NHTSA complaint #11713709, 2026

“I received recall 22V-426, the dealer reflashed my vehicle but the problem still exists. My brake lights stay on, stability, auto park, traction control and engine lights come on. The dealer now says I need to replace the exact part listed in recall at my own cost. My state inspection has expired and fails a new safety inspection due to this problem.”
NHTSA complaint #11571456, 2024

Suspension 6 1 crash 1 injury

“I was driving on I75 North in Florida near Ocala (exit 358) traveling about 70mph when I approached slowing traffic. I attempted a slow and steady stop without slamming on the brakes. The emergency braking system engaged but the vehicle failed to stop and I was not able to completely floor the brakes. In an effort to avoid hitting the vehicle in front of me and causing a multiple car collision I swerved onto the grassy side of the road. Because the car would not stop completely my passenger front wheel made contact with a concrete ditch and my vehicle flipped over resulting in a total loss.”
NHTSA complaint #11477715, 2022 · crash · 1 injury(ies)

“I had a water pump go out and my battery died while fixing it but when I gave it a jump and started it my ABS and stability lights were on and haven’t turned off. It’s been over a year since they turned on. There is a recall for this on 2022 models why does it not apply to my vehicle?”
NHTSA complaint #11644438, 2023

“The 2018 Dodge Durango has a blown rear shock. I have wore shocks out but never seen blown seals. The car barely has 50k and is not covered under warranty, or my extended warranty. They are on backorder and apparently this is not a new problem. The soonest I can get a shock is the 23rd of next month. It is not safe to drive.”
NHTSA complaint #11444596, 2021

Vehicle Speed Control 6 2 crash

“on May13th I was slowly pulling into my garage : as I was slowly easing my foot off the brake (but still in contact with the brake pedal), the car suddenly accelerated. I pressed my foot hard on the brake but was unable to stop the car. It was traveling very slowly with only about 5 feet to go when it suddenly accelerated. It struck the water heater which is situated against the rear wall of the garage with enough force to make my neck and shoulders hurt. There was a rubber trash can in front of the heater that may have absorbed some impact. There was a dent in the bumper. Inside the house,…”
NHTSA complaint #11465164, 2022 · crash

“I WENT THROUGH CHEETAH CAR WASH WITH MY 2018 DODGE DURANGO AND UPON EXITING THE CAR WASH AND RECEIVING GREEN SIGNAL TO DRIVE I SHIFTED FROM "N" TO "D" AND STARTED SLOWLY DRIVING TOWARD THE VACUUM CLEANING AREA. AS I WAS SLOWLY PULLING INTO THE PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND HIT THE POST AND BUILDING, CAUSING IT TO STOP. I CALLED THE POLICE TO THE SCENE AND THEY HAD THE VEHICLE TOWED TO BASHAM TOWING SERVICE IN BOWLING GREEN, KY. PLEASE INVESTIGATE THIS VEHICLE FOR MECHANICAL FAILURE, BECAUSE IF THIS HAD HAPPENED ON INTERSTATE, THIS COULD HAVE ENDED WAY WORSE. I FOUND INFORMA…”
NHTSA complaint #11217405, 2019 · crash

“I had a water pump go out and my battery died while fixing it but when I gave it a jump and started it my ABS and stability lights were on and haven’t turned off. It’s been over a year since they turned on. There is a recall for this on 2022 models why does it not apply to my vehicle?”
NHTSA complaint #11644438, 2023

Electronic Stability Control (Esc) 5

“The contact owns a 2018 Dodge Durango. The contact stated that while driving approximately 20 MPH on the highway, the vehicle stalled. The electronic stability control(ESC) warning light was illuminated. The vehicle was restarted. However, on other occasions, when the vehicle stalled, the contact was unable to restart the vehicle. The vehicle was taken to the dealer, but was not diagnosed or repaired. The vehicle was taken to a second dealer, where it was diagnosed with starter failure, but the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was…”
NHTSA complaint #11728001, 2025

“CAR STALLS WHILE DRIVING, DOESN'T START. IF IT SIT FOR A BIT, IT WILL START WITH CHECK ENGINE LIGHT ON. LIGHT TURNS OFF AFTER A WHILE UNTIL IT STALLS AGAIN”
NHTSA complaint #11277381, 2019

“I WAS IN A DRIVE THRU RESTAURANT AND ONCE I FINISHED MY ORDERED I WAS GOING TO PULL FORWARD, BUT WHEN I PUSHED THE GAS MY CAR WOULDN'T MOVE FORWARD. SO I LOOKED DOWN AT MY GEARSHIFT AND IT WAS BLINKY ON DRIVE MODE, THEN I PUT MY CAR ON PARK TURNED IT OFF MY CAR THEN TURNED IT BACK ON AND I WAS ABLE TO MOVE FORWARD. AND ALSO MY CHECK LIGHT ENGINE LIGHT CAME ON AS WELL WHEN THAT INCIDENT HAPPENED.”
NHTSA complaint #11252576, 2019

Structure 5 1 crash 1 injury

“I WAS IN A COLLISION, GOING 70*MPH ON THE EXPRESSWAY. GUY IN FRONT OF ME SLAMMED ON HIS BREAKS WITH NO ONE IN FRONT OF HIM. I HAD NO TIME TO STOP, SLAMMED INTO THE BACK OF HIS CAR. NOT A SINGLE AIRBAG DEPLOYED INSIDE THE VEHICLE, THE WHOLE FRONT END WAS SMASHED IN.”
NHTSA complaint #11354002, 2020 · crash · 1 injury(ies)

“There is a problem with the rear middle light on the lift gate. Water is getting into them and shorting them out then leading it to need a replacement. This is an on going issue with dodge Durangos. Something needs to be done with this design flaw on the Durango’s because they charge 1400 for the part plus labor for it to be replaced when the light wasn’t built right”
NHTSA complaint #11575875, 2024

“2018 DODGE DURANGO WITH 48,000 MILES. REAR TAILLIGHTS FILL WITH WATER. (ALSO KNOWN AS THE RACETRACK LIGHT). THE TAILLIGHT ASSEMBLLY WILL FILL WITH WATER FROM RAIN WATER OR A SIMPLE CAR WASH. THIS CAUSES THE REAR TAILLIGHT TO FLICKER ON AND OFF OR BURN OUT COMPLETELY. THIS IS AN ON GOING ISSUE WITH THE 2014 AND NEWER DURANGO. THIS IS A DESIGN FLAW FROM DODGE AND THEY WILL NOT COVER IT AND MAKE IT RIGHT. DODGE HAS ALSO NOT UPDATED THIS DESIGN TO IMPROVE IT EITHER. AFTER REPLACEMENT IT WILL ONLY BE A MATTER OF TIME BEFORE IT WILL DO IT AGAIN. THIS IS A BIG SAFETY ISSUE AND THERE SHOULD BE A RECA…”
NHTSA complaint #11402930, 2021

Back Over Prevention 4

“The contact owns a 2018 Dodge Durango. The contact stated that while the vehicle was parked, the rearview camera was intermittently inoperative and there was an abnormal sound coming from the infotainment system. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the infotainment system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 82,000.”
NHTSA complaint #11646552, 2025

“The contact owns a 2018 Dodge Durango. The contact stated while driving 55 MPH, the rear camera activated independently, without warning. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 20,000.”
NHTSA complaint #11491175, 2022

“The LCD Screen for my computer has an awkward spot in the top right corner when I bought my vehicle (which only had a very few miles on it). I thought it was just cosmetic and didn't worry much about it. Eventually, the awkward spot spread into a crack across the top of the screen. I have read online that this is a known problem that occurs on many of the vehicles of the same year and make. The screen began to perform on its own, it pushes multiple buttons constantly. This is more than an irritation it is a safety hazard for my family. The screen controls my heat and air, it turns the hea…”
NHTSA complaint #11489186, 2022

Steering 3 1 crash

“While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the…”
NHTSA complaint #11534477, 2023 · crash

“My engine is not cooling while my vehicle drives more will the transmission cool down now my transmission won’t work the correct way”
NHTSA complaint #11464665, 2022

“TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE OPERATING THE VEHICLE AND MAKING A RIGHT TURN, THE VEHICLE WOULD NOT IMMEDIATELY TURN AND WOULD CONTINUE TO DRIVE STRAIGHT. THE VEHICLE WAS TAKEN TO HENDRICK DODGE (81 MACKENAN DR, CARY, NC) WHERE THE STEERING WAS RECALIBRATED, BUT THE FAILURE CONTINUED INTERMITTENTLY. ALSO, WHILE OPERATING THE VEHICLE, THE VOLTAGE METER CONTINUOUSLY FLUCTUATED. THE ALTERNATOR, BATTERY, AND BATTERY TERMINALS WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. THE VIN WAS UNKNOWN.”
NHTSA complaint #11266161, 2019

Visibility/Wiper 3

“SUV ONLY HAS 42K MILES AND THE MOTOR THAT CONTROLS THE WINDOW FLUID JUST STOP WORKING. THE WIPERS WORK BUT WHEN YOU PUSH THE BUTTON FOR THE WIPES TO SPRAY THE WIDOWS THE MOTOR STOP SOUND AND WILL NOT SPRAY”
NHTSA complaint #11398020, 2021

“NOVEMBER 30, 2019, MY HUSBAND AND I WERE DRIVING ON THE INTERSTATE, IT WAS 34 DEGREES OUTSIDE AND WE HAD THE DEFROST AND HEAT ON LOW SETTING {1}. THEN A SOUND LIKE A GUNSHOT, THEN COLD AIR COMING FROM THE ROOF AND COULD HEAR GLASS BOUNCING AROUND. WE PULLED OVER. SAW WHAT HAD HAPPENED AND COULDN'T FIGURE OUT HOW. NO ONE WAS EVEN AROUND US WHEN IT HAPPENED SO NOTHING HIT IT. THEN LOOKING CLOSER, COULD SEE THAT THE GLASS WAS RAISED A BIT AND THE SEALS SURROUNDING IT WERE LIFTED IN A FEW PLACES. THE SUNROOF EXPLODED OUTWARD.”
NHTSA complaint #11288064, 2019

“I BOUGHT A 2018 DURANGO FROM DODGE IN APRIL OR MAY 2019 SUPPOSEDLY "NEW". ITS HAD 2995 MILES ON IT FROM THEM JOYRIDING IN IT THROUGH TOWN. IT HAS BEEN IN AN ACCIDENT AND THEY DIDN'T DISCLOSE IT BUT CHARGED ME BRAND NEW PRICE. 6 MONTHS AFTER PURCHASING THE WINDSHIELD STARTS CRACKING ON THE SIDE WHERE IT GETS GLUED ON TO THE VEHICLE DUE TO WEATHER CHANGE. OF COURSE SINCE THE DEALERSHIP CHANGED HANDS MAGICALLY THERE IS NOTHING THEY WILL DO AND I CONTACTED DODGE AND THEY REFUSE TO HELP ME. THIS CRACK IS NOT DUE FROM A ROCK OR ANYTHING I DID IT SHOWED UP OVER NIGHT.”
NHTSA complaint #11311207, 2009

Wheels 3

“69000 MILES, CHECK ENGINE LIGHT CAME ON. CODES P0440 WAS THROWN 2X. I ALREADY REPLACED PURGE VALVE AT MY OWN COST. I ALSO INFORMED DODGE. THEY WON'T FIX IT UNLESS I PAY FOR DIAGNOSIS. WHICH I ALREADY HAD ONE DONE. ALSO HEADLIGHT BULB DROPPED AT 38K MILES AND I INFORMED DODGE AND MECHANIC. SHE SAID I DIDN'T HAVE THE WARRANTY ON IT AND THEY WOULDN'T REPLACE UNLESS I PAID FULL COST”
NHTSA complaint #11350522, 2020

“THERE IS A RUBBING/GRINDING SOUND FROM THE FRONT RIGHT TIRE GOING 55+MPH. THE HEATING & COOLING IS SHUTTING OFF AND NOT TURNING BACK ON. RADIO SCREEN IS HOT TO THE TOUCH”
NHTSA complaint #11363999, 2019

“I PURCHASED A VEHICLE FROM STG AUTO GROUP IN GARDEN GROVE AND NOTICED A WEEK LATER WHILE MY CAR WAS PARKED IN MY DRIVEWAY, THAT THERE WAS A LARGE SLASH ON THE FRONT PASSENGER TIRE ON THE WHEEL WALL WITH AN ORANGE PAINTED CIRCLE AROUND IT. I WAS TOLD BY A PROFESSIONAL THAT THE DEALERSHIP NOTICED IT, AND CIRCLED THE SLASH BECAUSE WAS MEANT FOR IT TO TO BE CHANGED TO PASS THE SAFETY INSPECTION TO BE SOLD. THE SERVICE DEPARTMENT DID NOT REPLACE THE TIRE BEFORE SELLING AND NOW IS A SAFETY HAZARD. THE DEALER IS REFUSING TO REPLACE THE TIRE.”
NHTSA complaint #11221310, 2019

Engine And Engine Cooling 2

“The contact owns a 2018 Dodge Durango. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a certified mechanic, who diagnosed that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, a week later, while the vehicle was idling, it was vibrating abnormally. The vehicle was taken to the same mechanic who diagnosed the vehicle and determined that the cam lobes were worn and needed to be replaced. The mechanic confirmed the findings with the dealer, and it was confirmed that it was a known issue due to the heat treat…”
NHTSA complaint #11721995, 2026

“The contact owns a 2018 Dodge Durango. The contact stated after attempting to start the vehicle, the engine failed to turn over. The contact then stated that after several attempts to start the vehicle she smelled a burning odor. No warning lights were illuminated. The AAA was notified of the failure and the battery was replaced; however, the failure recurred. The vehicle was then towed to the dealer where the contact was informed that coolant had leaked in the engine and burned the starter; however, the vehicle was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was…”
NHTSA complaint #11514842, 2023

Seat Belts 2 2 crash

“While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the…”
NHTSA complaint #11534477, 2023 · crash

“TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND NO ALARM SOUNDED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO MIKE SMITH CHRYSLER JEEP DODGE RAM (409-840-3560, LOCATED AT 1945 I-10, BEAUMONT, TX 77701) AND REPAIRED, BUT THE REPAIR SPECIFICS WERE NOT DISCLOSED. AFTER THE VEHICLE WAS RETRIEVED, THE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT OR UNLATCH. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (844-…”
NHTSA complaint #11139480, 2018 · crash

Equipment 1

“THE DISPLAY SCREEN WENT COMPLETELY OFF AS IF I WAS JUST TURNING ON THE CAR. YOU CAN'T SEE ANYTHING IN THE DISPLAY SCREEN EXCEPT FOR DODGE AND ALSO THE VOLUME BUTTON WOULD NOT WORK. WHEN THIS HAPPENS, I USED HAVE TO TURN OF THE VEHICLE AND TURN BACK ON . SOMETIMES IT WORKS WITHIN THE FIRST TRY OTHER TIMES IT TAKES SEVERAL ATTEMPTS. *TR”
NHTSA complaint #11330072, 2020

Lane Departure 1

“FORMAL COMPLAINT Safety Recall 94B (NHTSA Campaign No. 24V-838) I hereby submit this complaint regarding the failure to properly complete Safety Recall 94B (NHTSA Campaign No. 24V-838) involving the HCU/ABS module on my 2018 Dodge Durango. On December 23, 2025, I contacted an authorized Dodge dealer located at 5404 S. Illinois Route 31, Crystal Lake, IL 60012, to remedy the HCU/ABS defect under the recall. I was informed that the recall repair would be performed free of charge and an appointment was scheduled for December 29, 2025. At the scheduled visit, the vehicle was returned to me in l…”
NHTSA complaint #11713709, 2026

Tires 1

“TL* THE CONTACT OWNS A 2018 DODGE DURANGO, EQUIPPED WITH BRIDGE STONE TIRES, TIRE LINE: ECOPIA, TIRE SIZE:265-50R-20 N/A, AND DOT 7XUMEC13017. THE TIRES WERE THE ORIGINAL TIRES. THE CONTACT STATED THAT WHILE DRIVING ABOUT 55 MPH, THE TIRE BELTS ON THE REAR DRIVER'S AND THE REAR PASSENGER'S SIDE TIRES FRACTURED AND AND CAUSED THE TIRES TO VIBRATE. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP AND REPLACED THE TWO TIRES. THE VEHICLE AND THE TIRE FAILURE MILEAGES WERE APPROXIMATELY 25,000.”
NHTSA complaint #11207446, 2018

Visibility 1

“TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING IN THE RAIN, THE SUN ROOF AND WINDSHIELD LEAKED. THE LEAKS CAUSED THE VEHICLE TO SHUT OFF IN THE MIDDLE OF A PARKING LOT SINCE THE STAR CONNECTOR WAS AFFECTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED, BUT THE PARTS THAT WERE REPLACED WERE UNKNOWN. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC. SEALANT WAS PLACED IN THE LEAK AREAS; HOWEVER, AFTER HEAVY RAIN, THE VEHICLE SHUT OFF AGAIN DUE TO WATER ENTERING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED…”
NHTSA complaint #11128435, 2018