2017 Toyota Prius Problems & Owner Complaints

Visibility/Wiper 20

“Windshield cracked from bottom to top and across while sitting and there was no evidence of a rock or chip that would cause that. Air temp was about 95 degrees. No rain, no impact, car was sitting parked and not running.”
NHTSA complaint #11423594, 2021

“MY WINDSHIELD CRACKED FOR NO REASON, WHILE IT WAS PARKED. THIS IS THE SECOND CRACK I GOTTEN ON MY WINDSHIELD FROM OWNING IT FOR 2 YEARS. THIS IS HIGHLY UNUSUAL, I DON'T DRIVE MY CAR VERY FAR, AND IT HAPPENED WHILE IT WAS PARKED.”
NHTSA complaint #11406529, 2021

“TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE DRIVING ON THE HIGHWAY, THE WIPER BLADE ON THE DRIVER'S SIDE DETACHED FROM THE VEHICLE IN THE MIDDLE OF A RAIN STORM. THE CONTACT PULLED OVER, EXITED THE HIGHWAY, AND PURCHASED A NEW WIPER BLADE. THE MANUFACTURER STATED THAT THE CONTACT HAD TO USE TOYOTA WIPER BLADES EVEN THOUGH THE CONTACT DID NOT KNOW WHERE THEY COULD BE PURCHASED. THE CONTACT STATED THAT THIS WAS THE THIRD TIME THE BLADES DETACHED AND THE BLADES WERE CURRENTLY ZIP TIED TO ASSURE THEY DID NOT DETACH. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE F…”
NHTSA complaint #11269225, 2019

Service Brakes 14 4 crash 2 injury

“TL* THE CONTACT OWNED A 2017 TOYOTA PRIUS. WHILE THE CONTACT WAS REVERSING THE VEHICLE INTO A PARKING LOT, IT ACCELERATED WITHOUT WARNING. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE AND CAUSED THE VEHICLE TO CRASH INTO A TREE. ALL THE AIR BAGS DEPLOYED. THE CONTACT DID NOT ENGAGE THE EMERGENCY BRAKE. THE CONTACT AND PASSENGER SUSTAINED MINOR INJURIES AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE CONTACT'S INSURANCE COMPANY TOWED THE VEHICLE TO A LOT AND DEEMED IT A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE…”
NHTSA complaint #11277105, 2019 · crash · 2 injury(ies)

“TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT APPROXIMATELY 19 MPH AND APPROACHING A TRAFFIC LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO STOP AND THE VEHICLE CRASHED INTO THE VEHICLE IN FRONT. A POLICE REPORT WAS NOT FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE MILLENIUM TOYOTA, 257 N FRANKLIN ST, HEMPSTEAD, NY 11550, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND AN INSPECTOR WAS SENT OUT TO RETRIEVE INFORMATION FROM THE VEHICL…”
NHTSA complaint #11302237, 2019 · crash

“I HAD AN SUA (SUDDEN UNINTENDED ACCELERATION). I DROVE UP AN INCLINE INTO THE "DRIVEWAY" OF THE HOLIDAY IN IN DOWNTOWN SAN DIEGO, PULLED UP INTO A SMALL CIRCULAR AREA/DRIVEWAY WHERE YOU CAN REGISTER FOR YOUR ROOM OR PICK UP OR DROP OFF PEOPLE. MY FOOT WAS ON THE BRAKE, I WAS STOPPING THE CAR TO PICK UP MY DAUGHTER AND HER BOYFRIEND. AND THE CAR TOOK OFF ON IT'S OWN. I TRIED DESPERATELY TO USE THE BRAKES, BUT THEY WOULDN'T WORK, SO I KEPT DRIVING AROUND THE CIRCULAR DRIVEWAY TO KEEP CONTROL OF THE CAR WHILE I KEPT TRYING TO STOP THE CAR TO NO AVAIL. THE CAR KEPT ACCELERATING AND SCREECHING AR…”
NHTSA complaint #11279629, 2019 · crash

Unknown Or Other 14 3 crash 1 fire 2 injury

“WE PURCHASED A 2017 TOYOTA PRIUS ON JANUARY 29TH 2017 AND ON MARCH 22ND 2017 THE CAR CAUGHT ON FIRE OUT OF NO WHERE. THE CAR WAS PARKED AND OFF WHEN SMOKE BEGAN TO COME OUT FROM THE AROUND THE SHIFT CHANGER AND THE TOUCH SCREEN AREA. AFTER A FEW SECONDS THE CAR WAS COMPLETELY ON FIRE.”
NHTSA complaint #10971466, 2017 · fire · 1 injury(ies)

“For the second time (first in 2019) I was seconds and maybe two feet from stopping the car to park when, with my foot on the brake, the car suddenly and without warning lunged forward at what seemed like full throttle. The first "crash" was in my driveway. The force was shocking and took off the front of the car. I insisted Toyota investigate and they ultimately denied any liability. After the car was allegedly repaired, I started noticing another phenomenon: every time I would slow down to brake--approaching an intersection or stop sign, etc.--the car would briefly lunge forward before the b…”
NHTSA complaint #11421482, 2021 · crash · 1 injury(ies)

“Standing at a red light and someone rear ended”
NHTSA complaint #11674421, 2024 · crash

Vehicle Speed Control 13 5 crash 4 injury

“TL* THE CONTACT OWNED A 2017 TOYOTA PRIUS. WHILE THE CONTACT WAS REVERSING THE VEHICLE INTO A PARKING LOT, IT ACCELERATED WITHOUT WARNING. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE AND CAUSED THE VEHICLE TO CRASH INTO A TREE. ALL THE AIR BAGS DEPLOYED. THE CONTACT DID NOT ENGAGE THE EMERGENCY BRAKE. THE CONTACT AND PASSENGER SUSTAINED MINOR INJURIES AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE CONTACT'S INSURANCE COMPANY TOWED THE VEHICLE TO A LOT AND DEEMED IT A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE…”
NHTSA complaint #11277105, 2019 · crash · 2 injury(ies)

“For the second time (first in 2019) I was seconds and maybe two feet from stopping the car to park when, with my foot on the brake, the car suddenly and without warning lunged forward at what seemed like full throttle. The first "crash" was in my driveway. The force was shocking and took off the front of the car. I insisted Toyota investigate and they ultimately denied any liability. After the car was allegedly repaired, I started noticing another phenomenon: every time I would slow down to brake--approaching an intersection or stop sign, etc.--the car would briefly lunge forward before the b…”
NHTSA complaint #11421482, 2021 · crash · 1 injury(ies)

“2017 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED THE VEHICLE ACCELERATED AND THE BRAKES WERE UNRESPONSIVE RESULTING IN A CRASH. THE CONSUMER WAS INJURED AND REQUIRED MEDICAL ATTENTION. *JS *JS”
NHTSA complaint #11220120, 2018 · crash · 1 injury(ies)

Engine 12

“The catalytic converter heat exchanger failed internally, causing coolant to leak into the exhaust system. Symptoms included white smoke from exhaust and coolant loss with no visible ground leak. This is a documented factory defect per Toyota Technical Service Bulletin T-SB-0135-19 affecting 2016-2019 Prius models. Toyota has denied warranty coverage despite the vehicle was originally bought & spent its entire prior operational life registered in New York, a state covered under Toyota's full 15-year/150,000-mile emissions warranty. Defect was confirmed by an authorized Toyota dealership, in PA…”
NHTSA complaint #11738755, 2026

“Dear NHTSA, I am seeking assistance and compensation for ongoing warranty and repair issues with my Toyota Prius. Key Incident Timeline: •March 21, 2024: Dashboard message “Grille Shutter Inoperable” •March 25, 2024: Toyota of Glendale visit •Charged $220 for diagnostics •Refused to honor service bulletin •Vehicle mileage: 149,217 Customer Service Interactions: •April 9, 2024: •Contacted Toyota customer service •Confirmed CA emissions coverage to 150,000 miles •Discovered extended warranty unexpectedly canceled Brand Engagement Claim: •April 9, 2024: Filed claim with Toyota’s Brand Engagement…”
NHTSA complaint #11626715, 2024

“Coolant leaking into exhaust And engine also vehicle suddenly stops for no reason now engine is completely broken due to the coolant going into the motor oil”
NHTSA complaint #11603676, 2024

Fuel/Propulsion System 12 1 fire

“WHILE DRIVING ON I-75 THERE SEEMS TO BE A SPARK CAUSED FUEL TO LEAK AND BURN BACK TIRE AND THE TIRE ROLLED OFF THE FREEWAY PUTTING ALL THE FIVE PASSENGERS INTO A HAZARDOUS SITUATION ON THE I-75 FREEWAY. WE SMELLED SMELL OF TIRE AND GAS LEAK. FORTUNATELY, WE WERE ABLE TO PULL OFF THE FREEWAY. IT WAS REPORTED TO TOYOTA AND THEIR DEALERS MULTIPLE TIMES. NO ONE EVEN BOTHERED OR CONCERNED ABOUT THE ISSUE OR SAFETY OF PASSENGERS.”
NHTSA complaint #11133438, 2017 · fire

“The catalytic converter heat exchanger failed internally, causing coolant to leak into the exhaust system. Symptoms included white smoke from exhaust and coolant loss with no visible ground leak. This is a documented factory defect per Toyota Technical Service Bulletin T-SB-0135-19 affecting 2016-2019 Prius models. Toyota has denied warranty coverage despite the vehicle was originally bought & spent its entire prior operational life registered in New York, a state covered under Toyota's full 15-year/150,000-mile emissions warranty. Defect was confirmed by an authorized Toyota dealership, in PA…”
NHTSA complaint #11738755, 2026

“During hot temperatures and after coming to a full stop, the car stalls/hesitates significantly (5-6seconds) when pushing the gas pedal. The car eventually proceeds but the issue reoccurs. It can only be intermittently reproduced and no codes are shown on the car dashboard. Mechanics are unable to identify the source of the issue so it cannot be resolved.”
NHTSA complaint #11674665, 2025

Electrical System 11 2 fire 1 injury

“WE PURCHASED A 2017 TOYOTA PRIUS ON JANUARY 29TH 2017 AND ON MARCH 22ND 2017 THE CAR CAUGHT ON FIRE OUT OF NO WHERE. THE CAR WAS PARKED AND OFF WHEN SMOKE BEGAN TO COME OUT FROM THE AROUND THE SHIFT CHANGER AND THE TOUCH SCREEN AREA. AFTER A FEW SECONDS THE CAR WAS COMPLETELY ON FIRE.”
NHTSA complaint #10971466, 2017 · fire · 1 injury(ies)

“WHILE DRIVING ON I-75 THERE SEEMS TO BE A SPARK CAUSED FUEL TO LEAK AND BURN BACK TIRE AND THE TIRE ROLLED OFF THE FREEWAY PUTTING ALL THE FIVE PASSENGERS INTO A HAZARDOUS SITUATION ON THE I-75 FREEWAY. WE SMELLED SMELL OF TIRE AND GAS LEAK. FORTUNATELY, WE WERE ABLE TO PULL OFF THE FREEWAY. IT WAS REPORTED TO TOYOTA AND THEIR DEALERS MULTIPLE TIMES. NO ONE EVEN BOTHERED OR CONCERNED ABOUT THE ISSUE OR SAFETY OF PASSENGERS.”
NHTSA complaint #11133438, 2017 · fire

“Odometer Fraud. The contact purchased a 2017 Toyota Prius. It was discovered when the contact listed the vehicle for sale that there was a mileage discrepancy. The vehicle was as a private sale. At the time of the purchase, the mileage was 126,611. The potential purchaser provided a CARFAX report that recorded the mileage on 11/6/2024 at 225,810.”
NHTSA complaint #11706080, 2025

Structure 9 3 crash 1 fire 2 injury

“WE PURCHASED A 2017 TOYOTA PRIUS ON JANUARY 29TH 2017 AND ON MARCH 22ND 2017 THE CAR CAUGHT ON FIRE OUT OF NO WHERE. THE CAR WAS PARKED AND OFF WHEN SMOKE BEGAN TO COME OUT FROM THE AROUND THE SHIFT CHANGER AND THE TOUCH SCREEN AREA. AFTER A FEW SECONDS THE CAR WAS COMPLETELY ON FIRE.”
NHTSA complaint #10971466, 2017 · fire · 1 injury(ies)

“TAKATA RECALL POSSIBLY. WET PAVEMENT, TRAFFIC SLOWED ON INTERSTATE TO ABOUT 45 MPH, TAILGATING SMALL PICKUP HIT MY REAR CRUMPLE ZONE, SHOVED ME INTO A SMALL SUV THAT CRUSHED MY FRONT CRUMPLE ZONE. AIRBAGS DID NOT DEPLOY. NEITHER MY WIFE (FRONT SEAT PASSENGER) NOR I FELT ANY DISCOMFORT, BUT A FEW DAYS LATER SHE COMPLAINED ABOUT PAIN IN HER WAIST AREA. SHE WAS LATER DETERMINED TO HAVE A FRACTURED PELVIS AND A JOSTLED LEFT HIP JOINT.”
NHTSA complaint #11203456, 2019 · crash · 1 injury(ies)

“Standing at a red light and someone rear ended”
NHTSA complaint #11674421, 2024 · crash

Steering 7 1 crash

“TL* THE CONTACT OWNED A 2017 TOYOTA PRIUS. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE CONTACT LOST CONTROL. AS A RESULT, THE VEHICLE CRASHED INTO A STORE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO EDMARK TOYOTA (LOCATED AT 15933 N IDAHO CENTER BLVD, NAMPA, ID 83687, (208) 468-8000) WHERE IT WAS BEING DIAGNOSED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT AVAILABLE.”
NHTSA complaint #11209120, 2019 · crash

“THE COVERING ON THE STEERING WHEEL AT THE HAND LOCATIONS HAS EXCESSIVE WEAR AND THE PLASTIC IS ROUGH ON SKIN. THE MANUFACTURE WILL NOT WARRANTY THE STEERING WHEEL COVER BECAUSE OF BEING OUT OF WARRANTY I DO NOT FEEL THAT A STEERING WHEEL COVER SHOULD WEAR OFF IN LESS THAN TWO YEARS REGARDLESS OF MILEAGE WHICH IS CURRENTLY AT 139000 MILES.”
NHTSA complaint #11307284, 2020

“TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE TRAVELING APPROXIMATELY 20 MPH AND ATTEMPTING TO TURN, THE STEERING ABILITY BECAME VERY DIFFICULT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DMARK TOYOTA (15933 N IDAHOCENTER BLVD, NAMPA, ID 83687) WHERE IT WAS DETERMINED THAT A SENSOR ON THE INTERMEDIATE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.”
NHTSA complaint #11282169, 2019

Seats 5

“The driver's side car seat automatic seat adjustment (backwards/forwards) failed all of a sudden with no warning. It was working when I parked the car to go into an office for an appointment. When I came back out to the car, it wouldn't work and was making strange noises. I called the dealer and they said to bring in the car to be looked at. This is a safety issue because it was hard to reach the pedal to drive the car without pillows pushing me forward in the car seat. The car was taken to the dealer twice and I was finally told that the track the car goes forward and backward on was worn ou…”
NHTSA complaint #11467403, 2022

“HEAD RESTRAINT (HEAD REST). PUSHES HEAD FORWARD. CAUSES NECK/BACK DISCOMFORT. HEAD STRIKING HEAD RESTRAINT ON ROUGH ROAD FEELS LIKE A CONCUSSION! LONG DRIVES ARE MISERABLE. SEAT ADJUSTMENTS FAIL TO OVERCOME THE ISSUE. 5'3" WOMAN. I HAD A PRIUS 2006 AND IT WAS JUST FINE. THIS PRIUS SEAT IS SO UNCOMFORTABLE I MIGHT SELL IT.”
NHTSA complaint #11140067, 2018

“CAR HAS LOUD CONTINUOUS CREAKING/SQUEAKING NOISE FROM LEFT REAR OF THE CAR. SOUNDS LIKE IT IS COMING FROM THE SUSPENSION OR BODY FLEXING WHEN DRIVING. IT OCCURS WHEN TURNING AND REVERSING OUT OF PARKING SPACES. ALSO HAPPENS WHEN CAR IS GOING UPHILL AND DOWNHILL AND ON WINDING ROADS. DRIVER SEAT ALSO SQUEAKS WHEN IN A CERTAIN POSITION. SQUEAKING/CREAKING FROM REAR LEFT SIDE OF THE CAR CAN BE DANGEROUS IF COMING FROM THE WHEEL AREA OR SUSPENSION.”
NHTSA complaint #11118443, 2018

Wheels 5 1 crash 1 fire

“WHILE DRIVING ON I-75 THERE SEEMS TO BE A SPARK CAUSED FUEL TO LEAK AND BURN BACK TIRE AND THE TIRE ROLLED OFF THE FREEWAY PUTTING ALL THE FIVE PASSENGERS INTO A HAZARDOUS SITUATION ON THE I-75 FREEWAY. WE SMELLED SMELL OF TIRE AND GAS LEAK. FORTUNATELY, WE WERE ABLE TO PULL OFF THE FREEWAY. IT WAS REPORTED TO TOYOTA AND THEIR DEALERS MULTIPLE TIMES. NO ONE EVEN BOTHERED OR CONCERNED ABOUT THE ISSUE OR SAFETY OF PASSENGERS.”
NHTSA complaint #11133438, 2017 · fire

“TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE REAR WHEELS SEIZED. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A BODY SHOP AND THE BODY DAMAGES WERE REPAIRED SO THAT THE VEHICLE COULD BE DRIVEN. THE VEHICLE WAS TAKEN TO KALISPELL TOYOTA (2845 U.S. 93 S, KALISPELL, MT 59901) FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.”
NHTSA complaint #11132444, 2018 · crash

“I HAVE 9150 MILES ON MY CAR. GOING 80MPH ON THE HIGHWAY MY RIGHT REAR TIRE BLEW OUT. THE TIRES ARE TOYO NANOENERGY A29. THE TIRE BLEW OUT ON THE SIDE OF THE TIRE FACING THE CAR. I DID NOT HIT ANYTHING. TOYOTA REFUSED TO PAY FOR THE TIRE EVEN THOUGH THEY ARE STILL UNDER WARRANTY. THEY EVEN CHARGED ME FOR LABOR.”
NHTSA complaint #11096751, 2018

Power Train 4

“The contact owns a 2017 Toyota Prius. The contact stated while the contact's wife was driving at an undisclosed speed, the accelerator pedal was depressed. The accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The contact stated that the vehicle stalled and jerked. The vehicle was driven to the residence. The contact stated that the battery indicator did not look as if the battery was charging. The contact stated that the vehicle was taken to two independent mechanics; however, the failure was not duplicated. In addition, the vehicle was taken to the deal…”
NHTSA complaint #11627707, 2024

“I WAS GOING TO MAKE A RIGHT TURN AND THE CAR WOULD NOT ACCELERATE RIGHT AWAY EVEN THOUGH IT WAS IN "D" MY HUSBAND SAID HE EXPERIENCED THE SAME THING TWICE WHILE DRIVING THIS CAR.”
NHTSA complaint #11138823, 2018

“TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE THE VEHICLE WAS PARKED, IT ROLLED WITHOUT WARNING. THE CONTACT WAS ABLE TO CATCH UP WITH THE VEHICLE BEFORE IT STRUCK A POLICE VEHICLE. THE OFFICER GAVE THE CONTACT A WARNING. IN ADDITION, THE VEHICLE ACCELERATED ON ITS OWN INTERMITTENTLY. THE LOCAL DEALER (ELMORE TOYOTA, 15300 BEACH BLVD, WESTMINISTER, CA, 92683) INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V741000 (SERVICE BRAKES), AND RECOMMENDED HE SCHEDULE AN APPOINTMENT FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE…”
NHTSA complaint #11025256, 2017

Air Bags 3 3 crash 2 injury

“MY VEHICLE WAS REAR-ENDED AND SHOVED INTO A THIRD VEHICLE. WE WERE ON AN INTERSTATE HIGHWAY WITH WET PAVEMENT, AND TRAFFIC WAS SLOWING. WE WERE TRAVELING STRAIGHT. THE AIRBAGS DID NOT DEPLOY, AND MY WIFE, BELTED IN THE FRONT PASSENGER SEAT, WAS TWISTED SIDEWAYS BY THE IMPACT. SHE EXPERIENCED A PELVIC FRACTURE AND AGGRAVATION OF HER ARTHRITIC LEFT HIP JOINT. WE BELIEVE THAT AIRBAG DEPLOYMENT WOULD HAVE PREVENTED THESE INJURIES. I HAVE ATTACHED THREE EVENT DATA FILES AND VEHICLE CONTROL HISTORY FILES. (I CAN'T SEE IF ALL THREE ARE ATTACHED.)”
NHTSA complaint #11244699, 2019 · crash · 1 injury(ies)

“TAKATA RECALL POSSIBLY. WET PAVEMENT, TRAFFIC SLOWED ON INTERSTATE TO ABOUT 45 MPH, TAILGATING SMALL PICKUP HIT MY REAR CRUMPLE ZONE, SHOVED ME INTO A SMALL SUV THAT CRUSHED MY FRONT CRUMPLE ZONE. AIRBAGS DID NOT DEPLOY. NEITHER MY WIFE (FRONT SEAT PASSENGER) NOR I FELT ANY DISCOMFORT, BUT A FEW DAYS LATER SHE COMPLAINED ABOUT PAIN IN HER WAIST AREA. SHE WAS LATER DETERMINED TO HAVE A FRACTURED PELVIS AND A JOSTLED LEFT HIP JOINT.”
NHTSA complaint #11203456, 2019 · crash · 1 injury(ies)

“TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE REAR WHEELS SEIZED. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A BODY SHOP AND THE BODY DAMAGES WERE REPAIRED SO THAT THE VEHICLE COULD BE DRIVEN. THE VEHICLE WAS TAKEN TO KALISPELL TOYOTA (2845 U.S. 93 S, KALISPELL, MT 59901) FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.”
NHTSA complaint #11132444, 2018 · crash

Exterior Lighting 3

“BRIGHT LED HEADLIGHTS ISN'T THE ISSUE JUST WITH MY PRIUS PRIME BUT WITH ALMOST ALL NEW VEHICLES ON THE ROAD THAT I PRESUME HAVE LED LIGHTS. THE LIGHTS ARE SO BRIGHT THAT IT BOTHERS THE DRIVER OF THE ONCOMING VEHICLE OR TRAFFIC. I FACE THAT ISSUE WHILE DRIVING AND CAN IMAGINE THE SAME WITH THE DRIVER OF THE ONCOMING VEHICLE. THERE ARE INSTANCES WHEN DRIVERS FLASH THEIR HEADLIGHTS ASKING TO USE LOW-BEAM WHILE I AM ALREADY USING THE LOW-BEAM LIGHT SETTING. LAST NIGHT 3/6/2018, AN IRRITATED DRIVERS JUST BRUSHED OFF MY CAR ON A COUNTY ROAD THINKING THAT I AM NOT RESPONDING TO HIS FLASHING LIGHT SIG…”
NHTSA complaint #11076626, 2018

“UNDER CERTAIN DAYTIME CONDITIONS THE DASHBOARD DISPLAY BECOMES TEMPORARILY UNREADABLE DUE TO PUPILLARY DELAY ADJUSTING TO UNILLUMINATED DASHBOARD DISPLAY OF SPEEDOMETER.THE DASHBOARD, BY DESIGN, IS NOT ILLUMINATED DURING DAYLIGHT. BECAUSE OF THIS, UNDER BRIGHT SUNNY CONDITIONS, WHEN THE DRIVER GLANCES AT THE SPEEDOMETER DISPLAY, HIS EYES CANNOT IMMEDIATELY ADJUST TO READ THE VEHICLE WITHOUT TAKING HIS EYES OFF THE ROAD AHEAD TO KNOW HIS SPEED.”
NHTSA complaint #11185139, 2017

“TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE STARTED ON ITS OWN WITHOUT WARNING. THE CONTACT STATED THAT HE HAD AN AUTO POWER START FOB, BUT IT WAS NOT AROUND THE KEY FOB. IN ADDITION, A HEADLIGHT WARNING SENSOR ILLUMINATED THAT ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRUNSWICK AUTO MART, 3031 CENTER RD, BRUNSWICK, OH, 44212). THE DEALER REPLACED THE PASSENGER SIDE HEADLIGHT SYSTEM AND SENSOR. THE HEADLIGHT WAS REPAIRED. THE CONTACT MENTIONED THE VEHICLE ENGAGING INDEPENDENTLY TO THE DEALER. THE MANUFACT…”
NHTSA complaint #11015195, 2017

Suspension 2

“CAR HAS LOUD CONTINUOUS CREAKING/SQUEAKING NOISE FROM LEFT REAR OF THE CAR. SOUNDS LIKE IT IS COMING FROM THE SUSPENSION OR BODY FLEXING WHEN DRIVING. IT OCCURS WHEN TURNING AND REVERSING OUT OF PARKING SPACES. ALSO HAPPENS WHEN CAR IS GOING UPHILL AND DOWNHILL AND ON WINDING ROADS. DRIVER SEAT ALSO SQUEAKS WHEN IN A CERTAIN POSITION. SQUEAKING/CREAKING FROM REAR LEFT SIDE OF THE CAR CAN BE DANGEROUS IF COMING FROM THE WHEEL AREA OR SUSPENSION.”
NHTSA complaint #11118443, 2018

“2017 TOYOTA PRIUS TWO. CONSUMER WRITES IN REGARDS TO SWAYING AND WOBBLING WHILE VEHICLE IS IN MOTION. *LD *TR”
NHTSA complaint #11074773, 2018

Electronic Stability Control (Esc) 1

“WHEN DRIVING ON THE HIGHWAY DURING RAIN THE ADAPTIVE CRUISE CONTROL SPONTANEOUSLY STOPS AND LASHES ON THE DASH DISPLAY THAT IT IS NO LONGER SET, THE CAR DECELERATES RAPIDLY, LEAVING THE DRIVER SCRAMBLING TO DETERMINE WHAT HAS HAPPENED. THE SYSTEMS INVOLVED ARE THE ADAPTIVE CRUISE CONTROL AND "TOYOTA SAFETY SENSE."”
NHTSA complaint #11170968, 2019

Engine And Engine Cooling 1

“The contact owns a 2017 Toyota Prius. The contact stated that while driving approximately 25-30 MPH, the vents were blowing out cold air. The check engine warning light was illuminated. The contact was adding coolant to the coolant reservoir every three to four days. The vehicle was taken to the local dealer, where it was diagnosed and determined that the coolant was leaking into the exhaust pipe. The dealer recommended that the exhaust system front pipe be replaced. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline for assistance. The failure mileage…”
NHTSA complaint #11645348, 2025

Forward Collision Avoidance 1

“IN MODERATE TO HEAVY RAIN WITH THE TOYOTA DYNAMIC CRUISE CONTROL ENGAGED ON THE HIGHWAY BETWEEN 55 AND 70 MPH, THE PRIUS HAS DANGEROUSLY ACCELERATED ITSELF TOWARDS A CAR IMMEDIATELY IN FRONT OF MY CAR AND WOULD HAVE CREATED A FRONT-TO-REAR COLLISION IF I WAS NOT EXTREMELY VIGILANT AND MANUALLY BRAKED AND CANCELED THE ADAPTIVE CRUISE SYSTEM WITHIN 10-20 FEET OF THE CAR IN FRONT OF ME. THE SYSTEM SEEMS TO OPERATE BLINDLY IN MODERATE TO HEAVY RAIN AND WILL ACCELERATE TO USER-SET SPEED EVEN WHEN A CAR IS TRAVELING SLOWER IMMEDIATELY IN FRONT OF MY VEHICLE. I STRONGLY SUSPECT THE PRE-COLLISION B…”
NHTSA complaint #11098247, 2018

Seat Belts 1

“EVEN THOUGH THIS VEHICLE HAS NOTHING TO DO WITH THIS CASE, I CONSIDER THAT IT IS VERY RELEVANT THAT I EXPRESS MY CONCERNS WITH THIS VEHICLE DUE TO THE FACT THAT I TRADED IN MY 2015 TOYOTA PRIUS FOR A VEHICLE THAT PROVIDED AN UNSAFE DRIVING EXPERIENCE TO MY FAMILY WHICH WAS THE 2017 TOYOTA PRIUS WITH VIN NUMBER [XXX] AFTER TAKING IT TO THREE DIFFERENT TOYOTA DEALERSHIPS TO BE EVALUATED BY TWO DIFFERENT TOYOTA FIELD INSPECTORS FROM TOYOTA HEADQUARTERS, TOYOTA MOTOR VEHICLES MADE THE CHOICE NOT TO LISTEN TO OUR CONCERNS AND REJECTED TO TAKE RESPONSIBILITY PROVIDING ME A SAFETY HAZARD PRODUCT IN O…”
NHTSA complaint #11319903, 2017

Tires 1

“1) THE EVENT OCCURRED ON OCTOBER 4, 2017. 2) 2017 TOYOTA PRIUS WITH APPROXIMATELY 19,980 MILES. 3) THE VEHICLE HAS BEEN SERVED ON SCHEDULE AT A TOYOTA DEALERSHIP. 4) AT THE PRIOR INSPECTION NO DAMAGE OR ABNORMAL WEAR WAS REPORTED. 5) FROM THE TIME OF THE 15,000 MILE INSPECTION NO DAMAGE OCCURRED TO THE TIRE. 6) AT NO TIME DID THE TIRE PRIOR TO THE INCIDENT, DID THE TIRE INFLATION WARNING ANNUNCIATOR ILLUMINATE. 7) WHILE TRAVELING ON A STATE HIGHWAY (SIMILAR TO A INTERSTATE) WHICH IS IN VERY GOOD AND SMOOTH CONDITION, DRY AT THE TIME, FREE OF DEBRIS, STRAIGHT AT THE LOCATION OF THE INCI…”
NHTSA complaint #11032971, 2017