2017 Tesla Model 3 Problems & Owner Complaints

Forward Collision Avoidance 8 1 crash

“The Autopilot system on my vehicle malfunctioned, leading to the vehicle colliding into a stationary road barrier at highway speeds. The vehicle sustained severe damage as a result of the collision and was no longer operable.”
NHTSA complaint #11421345, 2018 · crash

“Within a week of posting a complaint here about phantom braking while in autopilot, my autopilot was disabled. Does the NHTSA share VIN numbers with the manufacturer? Because that sure felt like retaliation by Tesla”
NHTSA complaint #11540903, 2023

“Feb 25 around 4pm PT we were driving north on US Hwy 101 using the basic cruise control feature of our Model 3. Based on our settings I believe this would be considered adaptive cruise control, but I'm not sure. Enhanced Auto-Pilot was not in use. On a largely open highway, in particular with no one in front of us, and thankfully, no one close behind us, the car suddenly started to lose speed, not brake, just lose speed. I pressed the right-hand button on the steering wheel and called out "report bug" so there should be an incident record with Tesla I believe. After letting it slow a bit, I…”
NHTSA complaint #11509183, 2023

Air Bags 7

“Seats Front passenger safety restraint system issue/ Service is required/Service is required”
NHTSA complaint #11750174, 2026

“My Tesla repeatedly displayed a “Passenger Safety Restraint” warning related to the front passenger restraint/airbag system. Tesla Service Center in Los Gatos, California attempted multiple repairs over several visits. The first repair identified a pinched and improperly routed passenger seat harness associated with the restraint system. Tesla stated the issue was repaired and tested. The warning later returned. Tesla then replaced the front right seat harness assembly and lap pretensioner. The warning later returned again. Tesla subsequently proposed and/or performed additional repairs involv…”
NHTSA complaint #11739975, 2026

“I received an error about the occupant classification system and a safety restraint fault. These are due to known manufacturing defects. Addressing these concerns was expensive and also required a replacement of the front passenger airbag.”
NHTSA complaint #11705330, 2025

Seat Belts 6

“My Tesla repeatedly displayed a “Passenger Safety Restraint” warning related to the front passenger restraint/airbag system. Tesla Service Center in Los Gatos, California attempted multiple repairs over several visits. The first repair identified a pinched and improperly routed passenger seat harness associated with the restraint system. Tesla stated the issue was repaired and tested. The warning later returned. Tesla then replaced the front right seat harness assembly and lap pretensioner. The warning later returned again. Tesla subsequently proposed and/or performed additional repairs involv…”
NHTSA complaint #11739975, 2026

“I received an error about the occupant classification system and a safety restraint fault. These are due to known manufacturing defects. Addressing these concerns was expensive and also required a replacement of the front passenger airbag.”
NHTSA complaint #11705330, 2025

“Hello. I am following up with the previous safety report I submitted for my vehicle. I just received an updated repair estimate citing the parts that will need replaced (pdf attached). I also confirmed with the service advisor that the functionality of the safety restraint system may be impacted by this issue, however, Tesla still wants to charge drivers $1,300 for this repair.”
NHTSA complaint #11653653, 2025

Seats 6 1 injury

“Tesla vehicles have driver profiles to adjust seats automatically when a driver taps the brake pedal after entering the vehicle. A recent software update 2021.44.25.2 took away any on-screen indication of what profile the car is trying to set the seats to. There is no longer an on-screen STOP button, nor does a menu pop up giving a driver a chance to select a different profile. The result is that a driver has no expectation that seats might continue to move past the expected point, and since there's no longer an on-screen STOP button, nor way of getting to it without drilling through menus,…”
NHTSA complaint #11445122, 2021 · 1 injury(ies)

“My Tesla repeatedly displayed a “Passenger Safety Restraint” warning related to the front passenger restraint/airbag system. Tesla Service Center in Los Gatos, California attempted multiple repairs over several visits. The first repair identified a pinched and improperly routed passenger seat harness associated with the restraint system. Tesla stated the issue was repaired and tested. The warning later returned. Tesla then replaced the front right seat harness assembly and lap pretensioner. The warning later returned again. Tesla subsequently proposed and/or performed additional repairs involv…”
NHTSA complaint #11739975, 2026

“Hello. I am following up with the previous safety report I submitted for my vehicle. I just received an updated repair estimate citing the parts that will need replaced (pdf attached). I also confirmed with the service advisor that the functionality of the safety restraint system may be impacted by this issue, however, Tesla still wants to charge drivers $1,300 for this repair.”
NHTSA complaint #11653653, 2025

Unknown Or Other 5

“I am writing to file a formal safety complaint against Tesla, Inc. regarding a software update failure that has disabled legally required vehicle functions on my Tesla for over two years. For more than 26 months, my vehicle has been unable to complete a software update through Tesla's over-the-air (OTA) update system. As a direct result of this failure, my vehicle's display screen does not function for the first several minutes of every drive. This prevents me from accessing my speedometer, turn signals, and other legally required safety features, rendering the vehicle non-compliant with fede…”
NHTSA complaint #11726794, 2024

“I purchased a new 2017 Tesla model 3 in late 2017, drove it 135k miles and suddenly had issues with the battery cooling fan staying on all the time and the interior cooling not working. The Tesla service center found the condenser completely blocked with road debris. This was possible because of a design flaw in the condenser being horizontal and receiving unfiltered air directly scooped from the vent below the grill of the car. This design flaw is present in all model 3 and model Y as I can see but, the amount of debris scooped depends on many factors such as mileage, geography, highway vs lo…”
NHTSA complaint #11636493, 2024

“I had just finished Supercharging my vehicle from 50% to 80% and when I entered the car to drive home two warnings showed up 1. Steering assist was reduced and it might be more difficult to drive; and 2. Lane departure avoidance warning was not working. I did a hard reset twice - (foot on the brake while pressing the two steering wheel 'wheels') and began driving the 10-15 minute home. After an incredibly scary and difficult drive down a circular driveway, and great difficulty turning the wheel to make a right turn in one try, I picked the straightest route to my home - stopping one mor…”
NHTSA complaint #11559386, 2023

Lane Departure 4 1 crash

“The Autopilot system on my vehicle malfunctioned, leading to the vehicle colliding into a stationary road barrier at highway speeds. The vehicle sustained severe damage as a result of the collision and was no longer operable.”
NHTSA complaint #11421345, 2018 · crash

“I had just finished Supercharging my vehicle from 50% to 80% and when I entered the car to drive home two warnings showed up 1. Steering assist was reduced and it might be more difficult to drive; and 2. Lane departure avoidance warning was not working. I did a hard reset twice - (foot on the brake while pressing the two steering wheel 'wheels') and began driving the 10-15 minute home. After an incredibly scary and difficult drive down a circular driveway, and great difficulty turning the wheel to make a right turn in one try, I picked the straightest route to my home - stopping one mor…”
NHTSA complaint #11559386, 2023

“Within a week of posting a complaint here about phantom braking while in autopilot, my autopilot was disabled. Does the NHTSA share VIN numbers with the manufacturer? Because that sure felt like retaliation by Tesla”
NHTSA complaint #11540903, 2023

Vehicle Speed Control 4

“I am writing to file a formal safety complaint against Tesla, Inc. regarding a software update failure that has disabled legally required vehicle functions on my Tesla for over two years. For more than 26 months, my vehicle has been unable to complete a software update through Tesla's over-the-air (OTA) update system. As a direct result of this failure, my vehicle's display screen does not function for the first several minutes of every drive. This prevents me from accessing my speedometer, turn signals, and other legally required safety features, rendering the vehicle non-compliant with fede…”
NHTSA complaint #11726794, 2024

“Feb 25 around 4pm PT we were driving north on US Hwy 101 using the basic cruise control feature of our Model 3. Based on our settings I believe this would be considered adaptive cruise control, but I'm not sure. Enhanced Auto-Pilot was not in use. On a largely open highway, in particular with no one in front of us, and thankfully, no one close behind us, the car suddenly started to lose speed, not brake, just lose speed. I pressed the right-hand button on the steering wheel and called out "report bug" so there should be an incident record with Tesla I believe. After letting it slow a bit, I…”
NHTSA complaint #11509183, 2023

“Experiencing unexpected braking on freeway while on cruise control. Car brakes for apparently no reason. There is no warning, vehicles in sight, on clear sunny day. Has braked up to 3 times/hr on two different days on road trip. No indicators say that anything is wrong with the car or its cameras. It is jarring and scary for both driver and passenger. Collecting info for Tesla service appt in August. Read info of phantom braking for newer Teslas. We drove this same route in this car in summer of 2019 and didn’t experience phantom braking.”
NHTSA complaint #11473378, 2022

Service Brakes 3

“My tesla model 3 , parking break do not release. so i can not go front or back!!! i thing they had recall about that long time ago. it happend every month once. you get stuck for 2 hrs or so and then it get atomatically release!!!”
NHTSA complaint #11488259, 2022

“Experiencing unexpected braking on freeway while on cruise control. Car brakes for apparently no reason. There is no warning, vehicles in sight, on clear sunny day. Has braked up to 3 times/hr on two different days on road trip. No indicators say that anything is wrong with the car or its cameras. It is jarring and scary for both driver and passenger. Collecting info for Tesla service appt in August. Read info of phantom braking for newer Teslas. We drove this same route in this car in summer of 2019 and didn’t experience phantom braking.”
NHTSA complaint #11473378, 2022

“Essentially all of the safety and convenience features repeatedly shut off. Lane departure, autopilot, regenerative braking, VSC, emergency braking, airbags, traction control, automatic vehicle hold, stability control, and a few others stopped working on multiple occasions. This definitely put my life and my family's life at risk. The problems were reproduced and confirmed by the dealer and the vehicle was inspected by the manufacturer. All of the warning lamps and messages only popped up when the failure occurred. Tesla initially "fixed" all of these issues by doing a wheel alignment. Ob…”
NHTSA complaint #11446684, 2021

Visibility/Wiper 3

“I am writing to file a formal safety complaint against Tesla, Inc. regarding a software update failure that has disabled legally required vehicle functions on my Tesla for over two years. For more than 26 months, my vehicle has been unable to complete a software update through Tesla's over-the-air (OTA) update system. As a direct result of this failure, my vehicle's display screen does not function for the first several minutes of every drive. This prevents me from accessing my speedometer, turn signals, and other legally required safety features, rendering the vehicle non-compliant with fede…”
NHTSA complaint #11726794, 2024

“Back windshield spontaneously cracked from the heat.”
NHTSA complaint #11537263, 2023

“On August 9th, 2021 I was traveling on Interstate 40, in NC, at MM 103 at approximately 70 mph. when with no warning the Main Control Unit (MCU) went blank. Adaptive Cruise control, speedometer were not operable or could not be seen. The MCU reset after a brief (5 second) pause. I immediately placed a service request for August 25th with Tesla. Tesla updated the firmware and performed standard maintenance on August 25th. See attached screenshots. On October 26th, at approximately 505 in the afternoon, I was traveling on I-40, in NC, at 70 mph when again the MCU went out but did not reset…”
NHTSA complaint #11439164, 2021

Electrical System 2

“En primer lugar decir que el VIN utilizado es completamente aleatorio. Esta notificación está dirigida para todos los fabricantes de vehículos eléctricos y fabricantes de baterías. Actualmente los diferentes medios de comunicación y redes sociales no paran de reportar incendios en las baterías de los vehículos eléctricos, con el peligro que esto representa para personas y bienes colindantes. Estos incendios están producidos en gran medida por la deformación que sufren las baterías a lo largo de su vida útil, con las cargas y descargas de las baterías, estas empiezan a hincharse, deformarse has…”
NHTSA complaint #11657066, 2025

“The contact owns a 2017 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”
NHTSA complaint #11481876, 2022

Back Over Prevention 1

“The contact owns a 2017 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”
NHTSA complaint #11481876, 2022

Fuel/Propulsion System 1

“En primer lugar decir que el VIN utilizado es completamente aleatorio. Esta notificación está dirigida para todos los fabricantes de vehículos eléctricos y fabricantes de baterías. Actualmente los diferentes medios de comunicación y redes sociales no paran de reportar incendios en las baterías de los vehículos eléctricos, con el peligro que esto representa para personas y bienes colindantes. Estos incendios están producidos en gran medida por la deformación que sufren las baterías a lo largo de su vida útil, con las cargas y descargas de las baterías, estas empiezan a hincharse, deformarse has…”
NHTSA complaint #11657066, 2025

Steering 1

“I had just finished Supercharging my vehicle from 50% to 80% and when I entered the car to drive home two warnings showed up 1. Steering assist was reduced and it might be more difficult to drive; and 2. Lane departure avoidance warning was not working. I did a hard reset twice - (foot on the brake while pressing the two steering wheel 'wheels') and began driving the 10-15 minute home. After an incredibly scary and difficult drive down a circular driveway, and great difficulty turning the wheel to make a right turn in one try, I picked the straightest route to my home - stopping one mor…”
NHTSA complaint #11559386, 2023

Suspension 1

“THIS IS A COMPLAINT ABOUT A MODEL 3 WITH A WHOMPY WHEEL. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39345671?TENANT=US&ROWNUMBER=0 MORE IMPORTANTLY IT IS A COMPLAINT ABOUT THE CULTURE AT TESLA WHICH ALLOWS SUBSTANDARD COMPONENTS TO BE FITTED TO ALL MODELS OF TESLAS AND THE COMPANY'S REFUSAL TO COMPLY WITH NORMAL STANDARDS OF QUALITY CONTROL. THIS IS YET ANOTHER EXAMPLE. THE BACK WHEEL HAS GONE WHOMPY BECAUSE A SUSPENSION COMPONENT SNAPPED. THE CAR CONTINUED TO DRIVE UNTIL THE TIRE WAS COMPLETELY WORN THROUGH. RATHER THAN INVESTIGATE THE PROBLEM TESLA PAYS OFF THE OWNER AND MAKES THEM SIGN AN ND…”
NHTSA complaint #11400431, 2021

Visibility 1

“The contact owns a 2017 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”
NHTSA complaint #11481876, 2022