2017 Ram 2500 Problems & Owner Complaints

Service Brakes 498 7 crash 1 fire 2 injury

“DRIVING 2017 DODGE RAM 2500 4X4 ON PAVED RURAL ROADWAY TRAVELING 50MPH WHEN STEERING WHEEL LOST TENSION AND WOULD NOT STEER APPROPRIATELY. VEHICLE BEGAN TO LOSE TRACTION AND CORRECTION WAS NOT POSSIBLE. WHILE WHEN DRIVER ATTEMPTED TO BRAKE, BRAKE PEDAL WAS PRESSED FIRMLY AND DID NOT BRAKE. VEHICLE MAINTAINED SPEED DUE TO BRAKE FAILURE AND STEERING, VEHICLE WENT INTO SIDE SKID FOR 100 YARDS BEFORE HITTING DEEP DITCH AND ROLLING VERTICALLY INTO DITCH LANDING ON WHEELS. ACCIDENT RESULTED IN INJURIES TO BOTH DRIVER AND PASSENGER.”
NHTSA complaint #11351131, 2019 · crash · 2 injury(ies)

“TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT ABOUT 75 MPH, ON CRUISE CONTROL AND ACCELERATED TO OVERTAKE ANOTHER VEHICLE, THE THROTTLE STUCK WITHOUT WARNING. HE MANAGED TO PULL THE VEHICLE TO THE SIDE AND PUTTING IT IN NEUTRAL, AND WAS ABLE TO STOP THE VEHICLE. THE CONTACT STATED THAT TOO MUCH PRESSURE WAS PUT ON THE BRAKES AND CAUSED THE FRONT AND REAR BRAKES TO BURN AMID HEAVY SMOKE. THE VEHICLE WAS TOWED TO THE LARRY H. MILLER JEEP DEALER (8525 LOMAS BLVD NE, ALBUQUERQUE, NM 87110) WHERE IT WAS DIAGNOSED THAT OIL WAS OVERFILLED AND GOT INTO…”
NHTSA complaint #11337752, 2020 · fire

“Truck has ABS and Traction Control warning lights alerting. Itermittent failure of brake system. Responsible for an accident 4/13/2026. Dealership has not notified but are sending out recall letters for July 2026. I have a video that illustrates the issues with ABS.”
NHTSA complaint #11748473, 2026 · crash

Electrical System 120 1 fire

“WIRE PINCHED BETWEEN SPARE TIRE AND BODY WAS SHORTED OUT AND CAUGHT THE SPARE TIRE ON FIRE. TRUCK HAD BEEN PARKED FOR OVER 7 HOURS. WAS TOLD ALL WIRES LEADING TO THE BACK ARE ON FUSES AND SHOULD HAVE BROKEN THE CIRCUIT BEFORE A FIRE BEGAN. *CW *TT CONSUMER STATED THAT THE OWNER REPORTED A FIRE AT REAR OF VEHICLE IN SPARE TIRE AREA AND TOOK THE VEHICLE TO A BODY SHOP. BODY SHOP STATES A WIRE WAS PINCHED BY THE SPARE TIRE AND CAUSED THE FIRE. UPDATED 9/20/18*JB”
NHTSA complaint #11093201, 2018 · fire

“It’s been to the dealer several times and they claim the recall part is unavailable and Safety Risk The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning”
NHTSA complaint #11749234, 2026

“At 31,000 mile my horn is no longer working along with my steering wheel controls on the left side of the wheel. Upon researching online it seems these truck have a common issue with clock spring fail. This is concerning because not only does the clock spring provide power to the horn and steering wheel controls, it could also effect the airbag function.”
NHTSA complaint #11728002, 2026

Vehicle Speed Control 72 1 fire

“TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT ABOUT 75 MPH, ON CRUISE CONTROL AND ACCELERATED TO OVERTAKE ANOTHER VEHICLE, THE THROTTLE STUCK WITHOUT WARNING. HE MANAGED TO PULL THE VEHICLE TO THE SIDE AND PUTTING IT IN NEUTRAL, AND WAS ABLE TO STOP THE VEHICLE. THE CONTACT STATED THAT TOO MUCH PRESSURE WAS PUT ON THE BRAKES AND CAUSED THE FRONT AND REAR BRAKES TO BURN AMID HEAVY SMOKE. THE VEHICLE WAS TOWED TO THE LARRY H. MILLER JEEP DEALER (8525 LOMAS BLVD NE, ALBUQUERQUE, NM 87110) WHERE IT WAS DIAGNOSED THAT OIL WAS OVERFILLED AND GOT INTO…”
NHTSA complaint #11337752, 2020 · fire

“My vehicle experienced the exact component failure described in NHTSA Recall 24V-896 (FCA Campaign C4B), but my VIN is currently excluded due to the manufacturing date window." My truck's build date was 01/17. The following warning lights appeared (ABS, Traction Control/ESC) and I lost auxiliary cruise control. An independent shop diagnosed the failed Hydraulic Control Unit (HCU) / ABS pump motor and I had to pay out of pocket ($750) to restore the safety features of the vehicle.”
NHTSA complaint #11747988, 2026

“While driving the anti-skid anti-lock failure light flashes with an audible warning. This has routinely been happening since early 2025, with the only local dealer advise is to rapidly depress the gas pedal with the key on (engine off). There’s been zero advancement to provide remedy to date. When I ask the dealer, he says “we haven’t been notified yet of parts being available. You’ll be notified when we get to okay. This is in reference to safety recall 24V-896.”
NHTSA complaint #11712346, 2025

Forward Collision Avoidance 62

“The recall C4B/NHTSB 24v-893 came out in January of 2025. The parts are still not available for this recall (per Chrysler/RAM). I have been driving my truck with a possible non-working ABS system for a year and a half, often pulling a 10,000 lb trailer. I feel that this is ridiculous that the part is still not available. If I had a wreck during this time, I guarantee that I would sue the crap out of Chrysler.”
NHTSA complaint #11749954, 2026

“It’s been to the dealer several times and they claim the recall part is unavailable and Safety Risk The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning”
NHTSA complaint #11749234, 2026

“Vehicle: 2017 Ram 2500 4x4 Diesel NHTSA Recall Number: 24V-896 Manufacturer Recall Number: C4B My vehicle is subject to Recall 24V-896 involving a Brake Hydraulic Control Unit (HCU) that may fail and cause intermittent loss of ABS, Electronic Stability Control, and Traction Control. Beginning around September 2025, my vehicle started experiencing intermittent ABS and Electronic Braking System warning lights while driving. The warnings occur randomly during vehicle operation and not only at startup. I have contacted and visited my Ram dealership multiple times regarding both the recall and…”
NHTSA complaint #11744072, 2025

Steering 49 2 crash 2 injury

“DRIVING 2017 DODGE RAM 2500 4X4 ON PAVED RURAL ROADWAY TRAVELING 50MPH WHEN STEERING WHEEL LOST TENSION AND WOULD NOT STEER APPROPRIATELY. VEHICLE BEGAN TO LOSE TRACTION AND CORRECTION WAS NOT POSSIBLE. WHILE WHEN DRIVER ATTEMPTED TO BRAKE, BRAKE PEDAL WAS PRESSED FIRMLY AND DID NOT BRAKE. VEHICLE MAINTAINED SPEED DUE TO BRAKE FAILURE AND STEERING, VEHICLE WENT INTO SIDE SKID FOR 100 YARDS BEFORE HITTING DEEP DITCH AND ROLLING VERTICALLY INTO DITCH LANDING ON WHEELS. ACCIDENT RESULTED IN INJURIES TO BOTH DRIVER AND PASSENGER.”
NHTSA complaint #11351131, 2019 · crash · 2 injury(ies)

“WHILE DRIVING DOWN THE HIGHWAY, ON A RIGHT HAND CORNER I TURNED AND COULD HEAR AND FEEL A 'POP'. THEN HAD SLOP IN THE STEERING, NEARLY CAUSING ME TO CATASTROPHICALLY CRASH . I CONTROLLED IT ENOUGH OFF THE ROADWAY INTO A FIELD AND STOPPED, IF THERE WAS A GUARDRAIL OR DROP OFF, I WOULD HAVE MAJORLY CRASHED. I COULD TURN LEFT, GO STRAIGHT. BUT GOING RIGHT I'D TURN THE WHEEL 1 FULL TURN BEFORE IT 'ENGAGED' STEERING. AFTER INSPECTING THE TRUCK, I NOTICED THE TRACK BAR WOULD MOVE 4-6 INCHES BEFORE THE WHEELS WOULD EVER MOVE. WHEN SHAKING THE WHEEL WHILE PARKED, THE WHEELS WOULD NOT MOVE BUT THE E…”
NHTSA complaint #11373215, 2020 · crash

“At 31,000 mile my horn is no longer working along with my steering wheel controls on the left side of the wheel. Upon researching online it seems these truck have a common issue with clock spring fail. This is concerning because not only does the clock spring provide power to the horn and steering wheel controls, it could also effect the airbag function.”
NHTSA complaint #11728002, 2026

Power Train 40 2 crash 1 fire 1 injury

“STOPPED AND PLACED MY RAM 2500 IN PARK WITH THE ENGINE RUNNING. GOT OUT AND PUSHED A VEHICLE OFF A CAR DOLLY ATTACHED TO THE TRUCK! THE TRUCK JUMPED OUT OF GEAR AND STARTED GOING BACKWARDS. I RAN TO STOP IT AS THE TRUCK AND CAR DOLLY JACK KNIFED HITTING ME AND KNOCKING BACKWARDS. THE DOLLY WEDGED UNDER THE SIDE OF THE TRUCK DAMAGING IT! SINCE THEN SEVERAL TIMES IT HAS NOT WANTED TO GO INTO REVERSE. YOU WILL HAVE TO SHIFT IT BACK INTO PARK THEN BACK INTO REVERSE FOR IT TO WORK! *DT *DT *TR”
NHTSA complaint #11018956, 2017 · crash · 1 injury(ies)

“TL* THE CONTACT OWNED A 2017 RAM 2500. WHILE DRIVING 65 MPH, THE CONTACT SMELLED SMOKE AND PULLED THE VEHICLE OVER. ALTHOUGH THERE WERE NO WARNING INDICATORS, THE GAUGE SHOWED THAT THE TRANSMISSION TEMPERATURE WAS OVER 300 DEGREES. THE CONTACT AND HIS TWO CHILDREN EXITED THE VEHICLE. THE ENGINE BAY THEN EMITTED FIRE AND SMOKE, WHICH CAME THROUGH THE PASSENGER SIDE DASHBOARD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE FIRE DEPARTMENT STATED THAT THE TRANSMISSION WAS THE SOURCE OF THE FIRE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS…”
NHTSA complaint #10970330, 2017 · fire

“The contact’s son-In-Law owns a 2017 Ram 2500. The contact stated while her daughter was putting her grandchildren in the vehicle, her 2-year-old grandson, who was briefly left in an unknown front seat with the doors closed, pushed the gear shifter into drive (D) and the vehicle accelerated without applying the brakes. The vehicle crashed into a trailer filled with tools located 20-30 ft. away. The vehicle then crashed into the corner of a storage building and stopped. There were no injuries sustained. The air bags did not deploy. There was no police report filed. The vehicle was taken to th…”
NHTSA complaint #11488399, 2022 · crash

Engine 37 1 fire

“The contact's husband owned a 2017 Ram 2500. The contact stated that prior to the failure, the dealer replaced the crankcase filter and performed other unknown maintenance services. The contact stated that after her husband remotely started the vehicle, there was smoke coming from underneath the hood and smoke entered the cabin of the vehicle. The contact's husband opened the hood and noticed there were flames coming from the engine compartment. The contact's husband extinguished the fire with a hose. No injuries were sustained, and no medical attention was received. No police or fire departme…”
NHTSA complaint #11490672, 2022 · fire

“My 2017 Ram 2500, 6.4L Hemi experiences warning lights which I'm told is caused by intermittent PCM failure. I'm told this can cause the truck to stall while in motion, refuse to start, or enter "limp mode". This amounts to a possible unsafe condition that can put myself and passengers at risk of property damage, bodily injury or worse. I brought the truck to Priority Automotive of Westerly, LLC on March 9, 2026 for diagnosis. Their diagnosis (attached) recommended replacing the PCM to correct (possibly), "...intermittent internal short(s)". Cost of the repair is $2,012.42. Subsequent…”
NHTSA complaint #11726039, 2026

“It is a known issue that 2017 ram 2500 diesels experience turbo or actuator failures at low mileage costing upwards of 8-10000 dollars in repairs. My ram only has 61000 miles and due to exhaust fluid requirements etc, premature failure is common. Owners should be able to extend the warranty to 15 years as Chrysler has known this issue and has failed to address it. The code is in the attached screenshot.”
NHTSA complaint #11679998, 2025

Unknown Or Other 29 1 crash 1 fire 5 injury

“TL* THE CONTACT OWNED A 2017 RAM 2500. WHILE DRIVING 30 MPH AROUND A CORNER AND DOWN A MOUNTAIN, THE WHEELS OF THE VEHICLE STRUCK A ROCK AND THE VEHICLE CRASHED INTO A DITCH. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED HEAD, NECK, AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION (MRI). THE CONTACT'S DAUGHTER SUSTAINED A NECK INJURY AND SCRATCHES, WHICH REQUIRED MEDICAL ATTENTION. THREE OTHER CHILDREN WERE IN THE VEHICLE WHO SUSTAINED INJURIES AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT'S INSURANCE COMPANY TOWED THE VEHICLE AND DEEMED IT TOTALED. THE CONTACT CALLED…”
NHTSA complaint #11208635, 2019 · crash · 5 injury(ies)

“Today while driving the vehicle, the ABS light came on and other lights followed. The vehicle began to loose power. Pulled in the driveway and the vehicle was trying to catch on fire. There was smoke coming from the hood and the front passenger tire was what appeared to be melted/ bent away from the truck. I was able to spray water on the truck engine and stop the smoke and heat. Once I was certain the truck was not burning, I contacted the local chief of police and met with him to make a report. I had the vehicle for about a month. I had just replaced my 2014 dodge diesel that ignited during…”
NHTSA complaint #11466475, 2022 · fire

“This CHEAP fix is abhorrent! It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this SAFETY issue is to REPLACE this steering linkage component, the entire Drag Link! NOT do a "back yard, shade tree mechanic" weld job on the steering linkage of all things! I am appalled that NHTSA approved such a thing. PLEASE revisit this issue and do the right thing. Require Chrysler (FCA US LLC) to…”
NHTSA complaint #11725891, 2026

Suspension 16

“Recall for the drag link on this series of 2500 trucks calls for welding an adjustable part of the steering linkage - the drag link jam nuts, rendering that part non-adjustable. Once welded, to then perform an alignment the welds would need to be carefully ground off, alignment work performed, and then once again everything re-torqued and welded back in place per the recall advisory steps. Also consider the effects of welding, grinding, and welding again and again over the life of this HD truck. An alignment is critical to towing thousands of pounds, pulling to the side and overcorrecting whil…”
NHTSA complaint #11473733, 2022

“The contact owns a 2017 Ram 2500 trailered to a 2022 Quality Cargo trailer. The contact stated that while transporting the trailer, the contact noticed that the trailer was not aligned correctly. The trailer was taken to the dealer and the contact was informed that the leaf springs had started to detach from the axles. The trailer was not repaired. The trailer was traded and replaced by another trailer. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.”
NHTSA complaint #11465147, 2021

“Had certified preowned truck aligned after purchase and shop could not adjust front end to stop pull to the right. Took it back to the dealer and they replaced a drag link (but tech said it had nothing to do with the pull) and the second time they rotated front tires left to right. Still pulls to right. Googled problem and I find that it is a common problem with Ram trucks but requires an after market install of ball joints to be able to adjust for the pull. Overheard a service writer who stated “ you can’t align a Ram”.”
NHTSA complaint #11432147, 2021

Wheels 12

“truck is experiencing the active recall symptoms daily, but the manufacturer is denying a repair due to parts availability. I pull a trailer everyday and I been having break issues the ABS light goes on and off all day, driving on the freeway, streets and even when the truck is on park noise is annoying. Service electronic braking systems is on as well I been almost had accidents and loosing control with my trailer that I don’t feel safe anymore for me and my passengers.”
NHTSA complaint #11753495, 2025

“During a routine tire rotation, the service technician advised me that the brake calipers appeared to be swelling when heating up and were cutting grooves into the wheels. He proceeded to show me the damage and indicated that this could result in a catastrophic event if not corrected. I immediately took the vehicle to the dealership and informed them of the issue. It was looked at and agreed that was the problem. I was advised to contact the manufacturer to start a claim. So far, that is of no benefit. They are basically telling me that until a catastrophic event occurs, there is nothing they…”
NHTSA complaint #11473768, 2022

“The Hydraulic Control Unit and the Anti-lock brake module on my 2017 Ram 2500 Diesel truck is going out. It has 84,000 miles on this truck. This is very costly to repair and Ram knows it is a problem! It is also very dangerous for the brakes to be an issue on any vehicle, but especially on one that has a heavy front end as diesel trucks do. The braking system must be reliable to stop the truck itself. This truck was built and designed to pull trailers and as a work truck. It is very dangerous to consider that these 2 components are not working when pulling a loaded trailer which depends on t…”
NHTSA complaint #11432564, 2021

Fuel/Propulsion System 10

“My truck will lose all throttle response and brakes harder to stop accompanied by a service electronic brake system, service electronic throttle control, and electronic traction control warning. It only happens intermittently and sometimes will go a few weeks before doing it again. (The date below for incident is latest date it happened)”
NHTSA complaint #11691410, 2025

“The check engine light came on and I took the vehicle to the Ram service center. The tech said the turbo actuator caused the light to go on. He reset the computer and said to bring the vehicle back if it comes on again. About 1 month later it reappeared. The Ram service said the turbo charger actuator needed replacing (the complete turbocharger). They said the failure could result in a total loss of power or engine failure. I tow a 10,000 lb trailer and an engine failure on the road could result in an accident or injury due to no power from the engine. The part can be viewed for inspection.”
NHTSA complaint #11674080, 2025

“No incident. Just a gripe... The last emissions recall they ran absolutely killed my gas milage.... It dropped off like 4-5 miles per gallon immediately following the update.... What is the point of emissions updates if they cause you to burn 20% more fuel...”
NHTSA complaint #11655823, 2025

Electronic Stability Control (Esc) 8

“The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle, the ABS and Stabili-trak warning lights remained illuminated. The contact related the failure to the recall. The failure mileage was 215,000.”
NHTSA complaint #11690725, 2025

“THE HYDRAULIC CONTROL UNIT WHICH OPERATES THE BRAKING SYSTEM ,SPEED CONTROL, CRUISE CONTROL.”
NHTSA complaint #11364575, 2020

“WHEN DRIVING THE VEHICLE, THE ABS AND TRACTION CONTROL LIGHTS SIMULTANEOUSLY ACTIVATE, BELLS START RINGING AND A NOTIFICATION IN THE DISPLAY SCREEN. THE ISSUE STARTED IN OCTOBER OF 2019 WHEN STILL IN WARRANTY. THE DEALER COULD NOT FIND A PROBLEM AND CLAIMED NO CODES. STARTING IN DECEMBER 2019 THE ISSUE STARTED MORE REGULAR, THE DEALER COULD NOT GET US IN AT THAT TIME. THEN THE ISSUE QUIT FOR A PERIOD OF TIME. IT HAS NOW GOTTEN TO BE A REGULAR ISSUE AND STAYS ACTIVE MORE THEN NOT. OCCURS MOSTLY DRIVING IN JUST ABOUT ANY CONDITION AND SPEED, HAS OCCURRED A FEW TIMES WHEN THE VEHICLE IS STAT…”
NHTSA complaint #11319987, 2020

Engine And Engine Cooling 8 1 fire

“TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) APPROXIMATELY SIX MONTHS AGO, THE CONTACT CALLED HENDRICKS CHRYSLER JEEP RAM FIAT OF CONCORD DEALER (7630 HENDRICKS AUTO PLAZA, CONCORD, NC 28027) WHO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT WHEN ENGINE WAS IDLING IT WOULD VIBRATE. THE CONTACT THEN STATED THAT RECENTLY, WHILE DRIVING A BURNING ODOR WAS DETECTED, HE TURNED OF THE VEHICLE, OPENED THE HOOD AND SAW SMOKE IN THE ENGINE COMPARTMENT. THE CONTACT STATED THAT T…”
NHTSA complaint #11325264, 2020 · fire

“The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not available. The contact stated that while driving at various speeds, the ABS and check engine warning lights illuminated. The vehicle was initially taken to the dealer to be diagnosed. The diagnostic test determined that there was a failure with the ECM. The ECM was replaced; however, soon after the repair, the warning lights returned with the vehicle going into LIMP Mode. The vehicle was taken back to dealer, wher…”
NHTSA complaint #11731664, 2025

“The contact owns a 2017 Ram 2500. The contact stated that while driving at various speeds, the vehicle hesitated to accelerate as intended while the accelerator pedal was depressed. The “Low Coolant” warning light was illuminated. The contact was able to pull over to the shoulder of the roadway. While inspecting the vehicle, the contact became aware that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to a local dealer, where it was diagnosed that the EGR system had failed and needed to be replaced. The vehicle was not repaired due to the cost. The vehicle rem…”
NHTSA complaint #11677783, 2025

Air Bags 6 1 crash 2 injury

“I was entering an intersection on a green light when a car from the cross street entered from the right running a red light. I hit them at approximately 35-40 mph in the driver side doors. My airbags failed to deploy. The cab on my truck was shifted more than 2 inches off the frame and was a total loss since the original repair estimate was more than $43,000. The reporting firemen and paramedics and the repair shop all could not believe that the air bags did not deploy. My passenger and I are still suffering from injuries sustained in the accident, which are likely much worse because of the fa…”
NHTSA complaint #11638441, 2024 · crash · 2 injury(ies)

“At 31,000 mile my horn is no longer working along with my steering wheel controls on the left side of the wheel. Upon researching online it seems these truck have a common issue with clock spring fail. This is concerning because not only does the clock spring provide power to the horn and steering wheel controls, it could also effect the airbag function.”
NHTSA complaint #11728002, 2026

“As I approached stop sign and applied brakes the ABS and traction control light came on. My truck then started surging up and down As I attempted to proceed thru the red light my truck stalled and shutoff an on coming car had to stop aggressively to avoid hitting me”
NHTSA complaint #11680311, 2025

Latches/Locks/Linkages 5

“TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING APPROXIMATELY 50 MPH, THE DOOR LOCKS FELL INTO THE DOOR AND THE TAILGATE OPENED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO MASSEY YARDLEY JEEP CHRYSLER DODGE RAM (954-327-4000, LOCATED AT 777 NORTH STATE ROAD 7, PLANTATION, FL 33317) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.”
NHTSA complaint #11180084, 2018

“TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING 55 MPH AND HAULING A TRAILER, THE TAILGATE LATCH DETACHED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BREWBAKER DODGE CHRYSLER JEEP RAM OF PRATTVILLE (2209 COBBS FORD RD, PRATTVILLE, AL 36066, (334) 491-0701) WHERE IT WAS DIAGNOSED THAT THE TAILGATE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.”
NHTSA complaint #11160960, 2018

“TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V486000 (STRUCTURE, LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING VARIOUS SPEEDS, THE TAILGATE FELL DOWN ON MORE THAN ONE OCCASION. IN OTHER CASES, THE CONTACT STATED THAT THE TAILGATE WOULD NOT OPEN. MOUNT AIRY CHRYSLER DODGE JEEP RAM FIAT (538 N ANDY GRIFFITH PARKWAY, MOUNT AIRY, NORTH CAROLINA 27030, (336) 789-8105) WAS MADE AWARE OF THE RECALL AND THE SERIES OF FAILURES. THE DEALER STATED THAT THE P…”
NHTSA complaint #11128711, 2018

Structure 5

“Vehicle: 2017 RAM 2500 6.7L Cummins purchased new in March 2018 with 300 miles on it from Phoenix, Arizona RAM dealership. Incident Date: [XXX]: The frame broke on both sides just behind the crew cab while traveling on a road at 5 mph. No rust present, no truck bed load. RAM dealership in Kingman, Arizona states on [XXX], through a diagnostic examination of this vehicle on behalf of my insurance company and me, they do not know why the frame broke. USAA Insurance Claim: Filed on [XXX] and denied coverage on [XXX]. Safety issue: 15 minutes earlier I had been traveling on the highway a…”
NHTSA complaint #11579202, 2024

“The contact owns a 2017 Ram 2500. The contact stated while entering the vehicle, she noticed that the inside of the window and dashboard was covered with moisture. The contact stated that the rear basins were also filled with water. The contact took the vehicle to the local dealer, where it was diagnosed with needing both rear cab vents and brake lights to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 49,584.”
NHTSA complaint #11506550, 2022

“TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING APPROXIMATELY 50 MPH, THE DOOR LOCKS FELL INTO THE DOOR AND THE TAILGATE OPENED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO MASSEY YARDLEY JEEP CHRYSLER DODGE RAM (954-327-4000, LOCATED AT 777 NORTH STATE ROAD 7, PLANTATION, FL 33317) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.”
NHTSA complaint #11180084, 2018

Exterior Lighting 4

“Service Antilock Brake System & Service Electronic Brake System on 2017 Ram 6.4 hemi”
NHTSA complaint #11578978, 2023

“The automatic high beam does not go from high to low automaticly.”
NHTSA complaint #11490872, 2021

“TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT THE LOW-BEAM HEADLAMPS HAD BEEN REPLACED EVERY 3 MONTHS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FISHER CHEVROLET BUICK GMC (775 E 32ND ST, YUMA, AZ 85365, (928) 257-3580) WHERE IT WAS DIAGNOSED WITH NEEDING THE HEADLAMPS TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.”
NHTSA complaint #11400183, 2017

Seats 4

“As I got in my truck and put the key in the ignition, my driver side power seat started to move forward on its own and would not stop, forcing me to open my door and remove my legs before it pinned my legs or worse, the seat stopped at the fully forward position with only a few inches between seat and bottom of dash.”
NHTSA complaint #11508080, 2023

“PASSENGER SITE WILL NOT ALARM (WARN DRIVER) AFTER THE VEHICLE HAD SOFTWARE UPDATE. THE DEALER IS UNABLE TO RESTORE THE PASSENGER ALERTING SYSTEM. SEE ALSO ODI 11185016. *DSY *DT *DT *TR *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB”
NHTSA complaint #11205409, 2019

“VEHICLE WAS TAKE TO DEALERSHIP FOR MANUFACTURE'S RECALL OF THE PASSENGERS SEAT MODULE SOFTWARE UPDATED. BEFORE TAKING VEHICLE FOR THE SERVICE, ALL SEATS ALARM WHEN PASSENGER/S FAILED TO BUCKLE THEIR SAFETY RESTRAINTS, AFTER THE SOFTWARE UPDATE NONE OF THE SEAT WARNED DRIVER OF UNBUCKLED PASSENGER. RETURNED THE VEHICLE AND REPORTED FAULT, THE DEALERSHIP SAID THE VEHICLE WAS NOT EQUIPPED WITH THE ALARMING SYSTEM AND I WOULD NOT BE ALERTED OF BUCKLING FAILURES. FURTHER; FIAT CHRYSLER HAS INFORM ME VIA THE DEALER IS UNABLE TO REPAIR PROBLEM WORK ORDER 4230216/1 SEE ALSO ODI 11205409. *DSY *DT…”
NHTSA complaint #11185016, 2019

Tires 4

“While traveling westbound on I-64 at highway speed (~65 MPH), I experienced a complete tire failure of the driver's side front fire. It was first experienced as severe front-end vibration that made control of the vehicle difficult; there were no warnings or other indications of imminent failure. Fortunately, I was able to get the vehicle to the roadway's shoulder without injury or accident. Upon exiting the vehicle, I noticed that the left front tire was flat, and a portion of the tire's tread was protruding above the surface of the tire. Because of vehicle's location/proximity to the inte…”
NHTSA complaint #11558198, 2023

“The contact owns a 2017 Ram 2500. The contact stated that on several occasions while driving at various speeds, the ABS, traction control, TPMS, and Forward Collision Avoidance warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 117,000. The contact stated Fiat/Chrysler/Ram Trucks is going to replace the hydraulic ABS module free of charge.”
NHTSA complaint #11552786, 2023

“CRACKING IN SIDEWALL OF 2 TIRES. ONE WAS NOTICED WITH 12000 MILES, CONTACTED MANUFACTURER AND WAS PRORATED TO 50% AND REPLACED. NOW TIRE NUMBER 2 HAS A CRACK WITH 16400 MILES”
NHTSA complaint #11416395, 2020

Back Over Prevention 3

“Intermittent “service ABS system” light on dash resulting in loss of ABS, cruise control, park-sense, and 4x4. No amount of troubleshooting from a reputable diesel mechanic has been able to fix this. From what I have read online this is a very common issue and the truck likely needs an HCU/ABS module”
NHTSA complaint #11587286, 2024

“My truck is a 2017 Ram 2500 and is experiencing the same issues as those included in NHTSA Recall No. 24V-896. However my truck was produced before the April 1, 2017 range listed. I have replaced the HCU as recommended by the dealer on [XXX] at my own cost and this did not resolve the issue. The dealer says the control module is faulty, but Chrysler will not provide the part as they say the HCU I purchased is in the Faulty range also but they say that even though the part I purchased to correct the issue is under recall, my truck is not and they have not responded to my request to correct t…”
NHTSA complaint #11639316, 2023

“Digital instrument cluster has stopped working.”
NHTSA complaint #11560706, 2023

Seat Belts 3

“PASSENGER SITE WILL NOT ALARM (WARN DRIVER) AFTER THE VEHICLE HAD SOFTWARE UPDATE. THE DEALER IS UNABLE TO RESTORE THE PASSENGER ALERTING SYSTEM. SEE ALSO ODI 11185016. *DSY *DT *DT *TR *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB”
NHTSA complaint #11205409, 2019

“VEHICLE WAS TAKE TO DEALERSHIP FOR MANUFACTURE'S RECALL OF THE PASSENGERS SEAT MODULE SOFTWARE UPDATED. BEFORE TAKING VEHICLE FOR THE SERVICE, ALL SEATS ALARM WHEN PASSENGER/S FAILED TO BUCKLE THEIR SAFETY RESTRAINTS, AFTER THE SOFTWARE UPDATE NONE OF THE SEAT WARNED DRIVER OF UNBUCKLED PASSENGER. RETURNED THE VEHICLE AND REPORTED FAULT, THE DEALERSHIP SAID THE VEHICLE WAS NOT EQUIPPED WITH THE ALARMING SYSTEM AND I WOULD NOT BE ALERTED OF BUCKLING FAILURES. FURTHER; FIAT CHRYSLER HAS INFORM ME VIA THE DEALER IS UNABLE TO REPAIR PROBLEM WORK ORDER 4230216/1 SEE ALSO ODI 11205409. *DSY *DT…”
NHTSA complaint #11185016, 2019

“TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT TOOK THE VEHICLE TO MILTON RUBEN CHRYSLER DODGE JEEP RAM (3508 WASHINGTON RD, AUGUSTA, GA 30907, (888) 885-0415) TO HAVE THE OCCUPATIONAL RESTRICTION CONTROL MODULE REPAIRED AFTER RECEIVING A LETTER FROM THE MANUFACTURER. THE DEALER PERFORMED A REPROGRAM UPDATE, WHICH CAUSED THE SEAT BELT ALERT NOT TO FUNCTION WHEN THEY WERE UNBUCKLED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE UPDATE WAS PERFORMED AGAIN. THE DEALER INFORMED THE CONTACT THAT THE SEAT BELT ALERT WOULD NOT OPERATE BECAUSE THE VEHICLE NEVER HAD A SEAT BELT ALERT FEATURE. THE…”
NHTSA complaint #11179794, 2018

Equipment 2

“TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT CALLED HILL-KELLY DODGE CHRYSLER JEEP RAM (6171 PENSACOLA BLVD, PENSACOLA, FL 32505, (850) 972-2050) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILU…”
NHTSA complaint #11327244, 2020

“TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AUTONATION USA PHOENIX (2625 W BELL RD, PHOENIX, AZ 85023, (623) 432-1720) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.”
NHTSA complaint #11328890, 2019

Fuel System 1

“TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE DEF PUMP GAUGE REGISTERED A ZERO (0). THE PUMP WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO REPLACED THE DEF PUMP HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.”
NHTSA complaint #11408365, 2021

Trailer Hitches 1

“The contact owns a 2017 Ram 2500. The contact stated while driving at undisclosed speeds and towing a trailer, the gooseneck ball detached from the bed of the truck and the trailer disconnected from the vehicle. The contact was able to pull over safely. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact related failure to NHTSA Campaign Number: 18E028000 (Trailer Hitches). The manufacturer was contacted, and the contact was informed that there was no recall coverage for the failure and referred the contact t…”
NHTSA complaint #11597874, 2024

Visibility/Wiper 1

“No heat on drivers side due to clogged heater core”
NHTSA complaint #11717261, 2026