2017 Chevrolet Impala Problems & Owner Complaints

Unknown Or Other 31

“There is a recall for my vehicle with the evaporator core freezing leaking on certain chevy 2017 impala just like mine and my car has the same issue but they only recalled a certain number of vehicles with this problem. Is there anything I can do to resolve this issue.”
NHTSA complaint #11730036, 2025

“Unknown the check engine light comes on supposedly is the active shutter on the front is malfunctioning”
NHTSA complaint #11579427, 2023

“I continuously have water leaking into the trunk of my 2017 Chevrolet Impala, specifically the spare tire compartment. I noticed through research that the issue has been recalled for select years, but not my vehicle year. If the issue is a known defect, this should be covered by the vehicle manufacturer. I am constantly having large amounts of water after rain and it is causing a moldy smell. I try to scoop water and then dry the area, however this is a repeat issue.”
NHTSA complaint #11539805, 2023

Engine 21 1 crash 1 injury

“THE CONTACT'S WIFE OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE WOULD SMELL AN ABNORMAL, EXHAUST ODOR INSIDE THE VEHICLE'S CABIN WITHOUT WARNING. THE CONTACT THEN STATED THAT WHILE DRIVING AT 50 MPH, HE HAD HEARD A LOUD NOISE EMIT FROM THE ENGINE WITHOUT WARNING. THE CONTACT THEN PULLED OFF TO THE SHOULDER AND UPON INSPECTION OF THE HOOD, THE CONTACT DISCOVERED THE CATALYTIC CONVERTER HAD BROKEN OFF THE ENGINE. THE CONTACT WAS ABLE TO SLOWLY DRIVE THE VEHICLE HOME AND THEN CALLED EL DORADO CHEVROLET(2300 N CENTRAL EXPY, MCKINNEY, TX 75070) WHERE HE…”
NHTSA complaint #11416551, 2020 · 1 injury(ies)

“TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND JERKED FORWARD. IN ADDITION, THE EMISSION SYSTEM AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CREST CHEVROLET (909 W 21ST ST, SAN BERNARDINO, CA 92405, 909-713-6481) WHERE THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN UNKNOWN VALVE LEAK. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE JERKED AND CAUSED THE CONTACT TO L…”
NHTSA complaint #11123322, 2018 · crash

“I am writing to formally express my deep dissatisfaction regarding a recurring issue with my vehicle’s catalytic converter pipe. At 37,000 miles, the left-hand (front bank) catalytic converter pipe near the cylinder head mounting flange weld failed and was replaced under warranty by GM. Now, at just 88,000 miles, the same pipe has cracked again—at the identical location—and is not being covered by GM, forcing us to pay for repairs out of pocket. This is not simply a case of wear and tear. The failure not only resulted in significant performance issues, but also caused the housing of the fan to…”
NHTSA complaint #11675052, 2025

Air Bags 17 3 crash 5 injury

“FRONT END CRASH & AIRBAGS DID NOT DEPLOY”
NHTSA complaint #11279418, 2019 · crash · 2 injury(ies)

“The contact owns a 2017 Chevrolet Impala. The contact stated while driving approximately 30 MPH and making a right turn, the vehicle crashed into the passenger's side door of an oncoming truck that was hidden behind a box truck and had suddenly intruded into his lane. The front end of the vehicle was damaged. The air bags failed to deploy. The contact sustained neck pain, back pain, and bruises on the forearms. The contact did not seek medical assistance. The contact was able to drive the vehicle from the scene. A police report was filed. The dealer and the manufacturer were not notified of th…”
NHTSA complaint #11574902, 2024 · crash · 1 injury(ies)

“The contact owned a 2017 Chevrolet Impala. The contact stated that while driving at approximately 50 MPH, a tractor-trailer crashed into the front passenger side of the vehicle causing the vehicle to cross two lanes of traffic and collide with a barrier wall. During the crash no air bags deployed. The driver sustained injuries to the back, spine, torso, arms, knees, and shoulders which required medical treatment. The vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were n…”
NHTSA complaint #11537742, 2021 · crash · 1 injury(ies)

Electrical System 15

“Odometer Fraud. The contact purchased a 2017 Chevrolet Impala. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 117,892 and at the time of registration, it was discovered that the mileage was registered as 64,484.”
NHTSA complaint #11659982, 2025

“The contact owns a 2017 Chevrolet Impala. The contact stated that while driving at an undisclosed speed on the interstate, the hazard light was activated and the trunk spontaneously opened. The contact was unable to securely latch the trunk and used a net to secure it. While continuing the drive, the vehicle lost motive power and was unable to restart. The vehicle was towed to a local dealer, where a diagnostic test determined there was a failure with the body control module(BCM), and a malfunction with the trunk latch assembly. The vehicle was repaired. The manufacturer was notified of the fa…”
NHTSA complaint #11722274, 2024

“The contact owns a 2017 Chevrolet Impala. The contact stated while starting the vehicle, she noticed that the A/C feature was not functioning properly. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed a leakage coming from the A/C evaporator and the compressor. The contact stated that the instrument panel needed to be repaired. The vehicle was repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel while turning. The vehicle was not repaired. The manufacture was contacted and referred the conta…”
NHTSA complaint #11592361, 2024

Power Train 12 1 crash 1 injury

“The Transmission failed, yes it is available for inspection upon request The car was jerking extremely hard from 1st to second gear. Doing damage to my back. The car has been confirmed by a dealership. The vehicle is set to be inspected by the manufacturer on 10-16-2023 There was leaking from the transmission coolant lines. 01-31-2023”
NHTSA complaint #11548849, 2023 · 1 injury(ies)

“TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND JERKED FORWARD. IN ADDITION, THE EMISSION SYSTEM AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CREST CHEVROLET (909 W 21ST ST, SAN BERNARDINO, CA 92405, 909-713-6481) WHERE THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN UNKNOWN VALVE LEAK. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE JERKED AND CAUSED THE CONTACT TO L…”
NHTSA complaint #11123322, 2018 · crash

“The car will not or is slow to shift into gear. The transmission will not shift into gear..”
NHTSA complaint #11727869, 2026

Steering 10

“Power steering assist drive with care warning popped up on dash. Took the vehicle to the dealership and they said the power steering gear failed.”
NHTSA complaint #11694490, 2025

“I've only had my car for about 2 1/2 months, when I started to notice my car moving to the right without me moving it. I figured it needed a front-end alignment. So, I took it to a mechanic. Once he got it up on the stand, he noticed something wrong with the front suspension. He didn't do the alignment, but he told me that my "Rack and pinion" was going out. I then made and appointment with the dealership. They looked at it and told me it was my steering and that it wasn't cover under my warranty and that the part to fix it was "Nowhere in the country to be found", and if I brought the part to…”
NHTSA complaint #11664482, 2025

“The contact owns a 2017 Chevrolet Impala. The contact stated while starting the vehicle, she noticed that the A/C feature was not functioning properly. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed a leakage coming from the A/C evaporator and the compressor. The contact stated that the instrument panel needed to be repaired. The vehicle was repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel while turning. The vehicle was not repaired. The manufacture was contacted and referred the conta…”
NHTSA complaint #11592361, 2024

Exterior Lighting 6

“I continuously have water leaking into the trunk of my 2017 Chevrolet Impala, specifically the spare tire compartment. I noticed through research that the issue has been recalled for select years, but not my vehicle year. If the issue is a known defect, this should be covered by the vehicle manufacturer. I am constantly having large amounts of water after rain and it is causing a moldy smell. I try to scoop water and then dry the area, however this is a repeat issue.”
NHTSA complaint #11539805, 2023

“HEADLIGHTS DO NOT LIGHT UP THE ROAD ON RIGHT SIDE, CANNOT SEE ROAD, CURBS OR PEDESTRIANS WHEN TURNING. PROJECTION SYSTEM, DEALER SAYS NOTHING WRONG, VERY DANGEROUS AT NIGHT ESPECIALLY IN THE RAIN. THEY NEED TO FIX PROJECTION SYSTEM TO COVER RIGHT SIDE OF VEHICLE. MANY COMPLAINTS ON THE WEB REGARDING THIS ISSUE.”
NHTSA complaint #11054048, 2017

“TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. WHILE DRIVING 20 MPH AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE AT A DISTANCE. THE FAILURE MADE IT IMPOSSIBLE TO SEE MORE THAN FIVE FEET IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AND REPAIRED. THE HEADLIGHTS WERE ADJUSTED HIGHER; HOWEVER, THE LIGHTS STILL FAILED TO ILLUMINATE AT A DISTANCE IN FRONT OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.”
NHTSA complaint #10981015, 2017

Fuel/Propulsion System 4

“Unknown the check engine light comes on supposedly is the active shutter on the front is malfunctioning”
NHTSA complaint #11579427, 2023

“Pourous plastic fuel line located on top of gasoline tank is leaking slowly...confirmed by independent (Kaerchar Automotive..699 Castle Shannon Blvd 15234)(412-563-2827) official PA inspection station. Pourous plastic fuel line line to tank leaking fuel onto gasoline tank which is leaking down over tank towards whatever is located beneath”
NHTSA complaint #11522239, 2023

“I HAD AN ISSUE WITH THE CHECK ENGINE LIGHT, CAR STALLING, AND CHANGING GEARS SLOW. THE CHEVY DEALERSHIP STATED THAT THE PURGE VALVE WAS BAD AND REPLACED IT ON 7/3/20. MY MOM HAD THE SAME ISSUE WITH HER CHEVY TRAX AND A DIFFERENT DEALERSHIP IN A DIFFERENT CITY SAID THAT HER PURGE VALVE WAS STUCK OPEN AND REPLACED IT. ALSO MY AIRBAG LIGHT IS ON NOW. I SAW THAT [XXX] HAS RECALLS ON CERTAIN VEHICLES BUT MY CHEVY ISN'T LISTED. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
NHTSA complaint #11338793, 2020

Service Brakes 4 1 injury

“MY CAR WAS PARKED IN A HOME DRIVEWAY, SOME HOW JUMPED OUT OF PARK AND STARTED TO ROLL INTO THE STREET. NO ONE WAS IN THE DRIVER SEAT TO CAUSE THIS TO HAPPEN.”
NHTSA complaint #11207700, 2019 · 1 injury(ies)

“HIT THE BRAKES TO STOP AND THE THE CAR REVED AND HAD TO PUSH AS HARD AS I COULD TO TRY AND GET THE CAR TO STOP. 3RD TIME THIS HAPPENED. ALMOST GOT INTO A BAD ACCIDENT”
NHTSA complaint #11316899, 2020

“AT HIGHWAY SPEEDS WHEN APPLAYING BRAKES THEIR IS A FIBREATIING FEEL ON BRAKE PETAL”
NHTSA complaint #11220847, 2018

Seats 3

“TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS FRACTURED WHERE THE AIR BAG SENSOR WAS LOCATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 61,000.”
NHTSA complaint #11163286, 2018

“TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO COUGHLIN GM OF MARYSVILLE (15801 US-36, MARYSVILLE, OH 43040, (937) 644-9000) WHERE THE CONTACT WAS INFORMED THAT THE PASSENGER SEAT SENSOR WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. *TT UPDATED 11/28/18*JB”
NHTSA complaint #11131763, 2018

“RENTED A 2017 CHEVY IMPALA FOR A 10 DAY 3000 MILE ROAD TRIP.I DID THE DRIVING AND MY WIFE, 5' 1", SPENT THE TRIP IN THE PASSENGER SEAT. DUE TO THE EXTREME FORWARD POSITION OF THE HEADREST AND LACK OF HEADREST ADJUSTMENT SHE WAS MISERABLE THE WHOLE TRIP. I HAD BEEN PLANING ON BUYING THAT EXACT CAR, NOT NOW. I'LL BUY A USED CAR WITH HEADRESTS THAT MAKE SENSE, THE ONES ON THE NEW CARS DON'T.”
NHTSA complaint #11047196, 2017

Wheels 3 1 injury

“RENTED AN ALAMO RENTAL CAR AT THE DFW AIRPORT ON 12/23/16. . LEFT REAR WHEEL CAME OFF VEHICLE WHILE DRIVING STRAIGHT AT HIGHWAY SPEED ON TEXAS HWY 36 CAUSING THE CAR TO LOOSE CONTROL AND SPIN OFF THE ROAD. *TR”
NHTSA complaint #10938693, 2016 · 1 injury(ies)

“BALL JOINTS LOOSE FRONT END SQUEAKY ALSO TIRE PRESSURE SENSOR FAULTY”
NHTSA complaint #11121517, 2018

“TL* THE CONTACT RENTED A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL DETACHED WHILE DRIVING 50 MPH THE VEHICLE WAS LEFT AT THE SIDE OF THE ROAD NEAR A FARM. THE CONTACT CALLED ALAMO RENTAL CAR TO PICK UP THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/21/17*LJ”
NHTSA complaint #10938836, 2016

Seat Belts 2

“TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT THAT STATED THE DRIVER'S SIDE SEAT BELT MOUNT DETACHED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PETERS CHEVROLET BUICK CHRYSLER JEEP DODGE RAM FIAT (4181 US-259, LONGVIEW, TX 75605, (877) 615-3187) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,600.”
NHTSA complaint #11415266, 2021

“THE BOTH REAR SEAT CROSSBODY SEATBELTS CLINK THE WAY ROLLER COASTERS DO WHEN GOING UP AN INCLINE AND JUST GET STUCK AND BEGING TO TIGHTEN. THE ONLY WAY TO LOOSEN THE BELT IS TO TAKE IT COMPLETELY OFF AND LET IT WIND UP ALL THE WAY BEFORE FASTENING IT AGAIN. THIS HAPPENS REGARDLESS THE CAR IS ON OR OFF, MOVING OR STOPPED, HIGHWAY AND CITY DRIVING. THIS HAS BEEN HAPPENING FOR THE PAST COUPLE MONTHS.”
NHTSA complaint #11113171, 2018

Suspension 2

“FRONT END SUSPENSION IS MAKING NOISES, BALL JOINTS AND DRIVER SIDE AXLE LOOSE. WAS TOLD ALL THIS HAS TO BE REPLACED.”
NHTSA complaint #11306225, 2020

“BALL JOINTS LOOSE FRONT END SQUEAKY ALSO TIRE PRESSURE SENSOR FAULTY”
NHTSA complaint #11121517, 2018

Visibility/Wiper 2

“NOV 2018: CENTER CONSOLE / TV FAILURE INCLUDING BACK-UP CAMERA ALONG WITH INFOTAINMENT. OCCURRED JUST AFTER 36,000 MILES, THUS GM WARRANTY DID NOT COVER AND REPAIR COST FOR HMI MODULE = $732 THOUGH WE DO HAVE A 3RD PARTY EXT. WARRANTY, WE STILL PAID $200+ OUT OF POCKET AND FEEL IT IRRESPONSIBLE FOR GM ELECTRONICS TO FAIL JUST 1 YEAR AFTER MODEL YEAR (AS ELECTRONICS NORMALLY SHOULD NOT RELATE TO # MILES) - SHOULD BE A FACTORY RECALL. REPEATED ATTEMPTS TO CONTACT CHEVROLET SENIOR SUPPORT BY PHONE TO DISCUSS SITUATION WENT UNANSWERED. DURING THE TIME THE CONSOLE WAS OUT (BUT CAR STILL DRIV…”
NHTSA complaint #11160967, 2018

“POOR FRONT LOW BEAM HEADLIGHTS LIGHT UP THE ROAD ONLY SHOWING THE BOTTOM 40% OF THE WINDSHIELD AND POOR LIGHTING TO THE SIDE OF THE ROAD.THE TOP 60% OF THE WINDSHIELD AS YOU LOOK FORWARD IS DARK THE HEADLIGHTS ONLY SHOW 3 POSSIBLE 4 CAR LENGTHS IN FRONT OF THE CAR. AT 60 MPH YOU SHOULD BE ABLE TO SEE FARTHER THAN OVER 6 CAR LENGTHS AHEAD ON LOW BEAMS NOT 3 AND NOT OVER 1/2 YOUR VISIBILITY IN THE DARK VERY UNSAFE.”
NHTSA complaint #10944263, 2017

Electronic Stability Control (Esc) 1

“TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY BEGAN TO VIBRATE AND SEEMED AS IF THE VEHICLE WAS LOSING MOTIVE POWER. THE ENGINE POWER REDUCED AND STABILITY CONTROL WARNING LIGHTS WERE ILLUMINATED. THE CONTACT HAD NOT CONTACTED THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,836.”
NHTSA complaint #11349037, 2020

Latches/Locks/Linkages 1 1 crash 1 injury

“The contact owned a 2017 Chevrolet Impala. The contact stated that while driving at approximately 50 MPH, a tractor-trailer crashed into the front passenger side of the vehicle causing the vehicle to cross two lanes of traffic and collide with a barrier wall. During the crash no air bags deployed. The driver sustained injuries to the back, spine, torso, arms, knees, and shoulders which required medical treatment. The vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were n…”
NHTSA complaint #11537742, 2021 · crash · 1 injury(ies)

Structure 1

“TAIL LIGHT GASKET, WATER LEAK INTO THE SPARE COMPONENT.”
NHTSA complaint #11386778, 2021

Vehicle Speed Control 1

“RE: CAR RANDOMLY LUNGES FORWARD WHILE SLOWING TO A STOP. THIS DOES NOT OCCUR EVERY TIME I COME TO A STOP. IT IS AN UNEXPECTED EVENT THAT HAPPENS FROM TIME TO TIME WHILE SLOWING FOR A STOP SIGN, STOP LIGHT OR JUST TO STOP PERIOD THAT THIS CAR SEEMS TO LUNGE FORWARD LIKE I'M ACCELERATING WHICH I DO THEN THE GEARS ADJUST DOWN BUT ONLY WHEN APPLYING MORE PRESSURE ON BREAKING. THERE HAVE BEEN A FEW TIMES SINCE I HAVE HAD THIS CAR WHERE I ALMOST RAN INTO THE BACK OF THE CAR IN FRONT OF ME DUE TO THIS.”
NHTSA complaint #11218622, 2019

Visibility 1

“The contact owns a 2017 Chevrolet Impala. The contact stated while starting the vehicle he noticed that the air conditioner was blowing hot air. There was no warning light illuminated. The contact stated that the evaporator core leaked in addition and Freon was leaking into the cabin of the vehicle. The vehicle was taken to the dealer where it was diagnosed as a failure with the evaporator core and the A/C compressor. The contact was informed that the evaporator core and the A/C compressor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The fa…”
NHTSA complaint #11597444, 2024