2017 Cadillac XT5 Problems & Owner Complaints

Unknown Or Other 26

“I had to replace the thermostat which is a well known, documented defect/issue for this vehicle/Cadillac. I would like reimbursement from Cadillac.”
NHTSA complaint #11725089, 2026

“9/17/25 I purchased 2017 Cadillac Xt5 platinum from a dealership. It came with a dash mat which was concealing cosmetic damage to vinyl around air bag on passenger side, and was unglued throughout entire dashboard. I didn't have a vehicle inspection before buying car, nothing reported on Carfax. And I asked dealership why they used Velcro and dashmat to conceal damage. No response.”
NHTSA complaint #11699228, 2025

“Steering reduced assist drive with care on the dash board . It states drive with caution not sure if this is dangerous or even driveable I am 8 months pregnant and now I don’t have a car I am scared to drive it. Thermostat stopped working & fan is running and won’t stop”
NHTSA complaint #11662143, 2025

Power Train 25 2 crash 1 injury

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE THE CONTACT'S WIFE WAS DRIVING AT A LOW RATE OF SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, IT SHUT OFF YET AGAIN. AFTER THE SECOND RESTART, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT'S WIFE ATTEMPTED MULTIPLE TIMES TO DEPRESS THE BRAKE PEDAL AND SHUT OFF THE VEHICLE USING THE PUSH START FEATURE, BUT WAS UNSUCCESFUL. AS A RESULT, THE CONTACT'S WIFE CRASHED INTO AN EMBANKMENT AT AN UNKNOWN RATE OF SPEED. THE AIR BAGS DEPLOYED UPON IMPACT. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR…”
NHTSA complaint #11290839, 2019 · crash · 1 injury(ies)

“The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 5 MPH, the engine made a grinding sound, and the vehicle accelerated while the foot was on the brake pedal. The contact did not recall any warning lights on the instrument panel. The contact also had an incident where he accidentally ran into the garage, and the air bags did not deploy; however, the front passenger side of the vehicle was damaged. The contact did not recall any warning lights on the instrument panel. The local dealer did not diagnose any failure; however, the vehicle was repaired. No injur…”
NHTSA complaint #11459972, 2021 · crash

“I purchased the car on XXX. The car has been returned to the service department within the first 3 days. Sold to me without getting fully inspected. Service department did put new brakes and rotors on and I was told (no paperwork given to me) an oil change was done. On XXX in traffic on a dangerous highway, the car cut off. The car was not able to be jumped with AAA, was towed to [XXX]/GMC Service department. I was told by the Asst Svc Manager, on XXX the Tech told him My car was the starter. The part would have to be ordered and would not be ready to the following week. On July 7th I receiv…”
NHTSA complaint #11751756, 2026

Engine 23

“I had P0128 Code with a warning message " Steering assist is reduced, drive with care". My local mechanic told I need a new thermostat. I have replaced my thermostat and it cost me 700 dollars out of pocket.”
NHTSA complaint #11749125, 2025

“Catalytic Converter on my 2017 XT5 had weld crack Oct 2025. Causing loud noise and exhaust to enter cabin of vehicle. This was the second convertor to do this. In 2023 I had to have the other catalytic convertor on this same vehicle changed out by the Sewell Cadillac dealership for the same problem. That time I only had 50,000 miles on the car so the dealership did it for free (after I found that they had to cover up to 80,000 and they acted like they didn't know that and had quoted me $2000). This time in 2025 I had 80,805 miles so I had to pay $1010 to have it replaced by an outside repair s…”
NHTSA complaint #11696335, 2025

“An issue is pipe cracking at the left catalytic converter mounting flange weld, causing exhaust noise, odor, and potential emission system failure. It just cost $2013.00 to have fixed.”
NHTSA complaint #11684477, 2025

Electrical System 21

“I purchased the car on XXX. The car has been returned to the service department within the first 3 days. Sold to me without getting fully inspected. Service department did put new brakes and rotors on and I was told (no paperwork given to me) an oil change was done. On XXX in traffic on a dangerous highway, the car cut off. The car was not able to be jumped with AAA, was towed to [XXX]/GMC Service department. I was told by the Asst Svc Manager, on XXX the Tech told him My car was the starter. The part would have to be ordered and would not be ready to the following week. On July 7th I receiv…”
NHTSA complaint #11751756, 2026

“I purchased this used car in the end of July 2025. Within the last month the service transmission light came on. Within a 24-hour period, the message changed to, "service transmission unable to shift Soon". Also alarm bells go off when I first start the car and sometimes during driving. The car feels like it drives correctly and smoothly with no shifting issues. Sometimes when that second message and check engine light icon being comes on, there seems to be a third message that is trying to pop up behind it but it does not. It seems like there is a glitch in the system. This was very concernin…”
NHTSA complaint #11720102, 2026

“There is an open service bulletin on my car - 17128 Potential Loss of HVAC Control. This loss of control affects the defrost on the vehicle making it very dangerous to drive when it is raining out as it severally reduces visibility.”
NHTSA complaint #11668812, 2025

Service Brakes 15 2 crash

“The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 5 MPH, the engine made a grinding sound, and the vehicle accelerated while the foot was on the brake pedal. The contact did not recall any warning lights on the instrument panel. The contact also had an incident where he accidentally ran into the garage, and the air bags did not deploy; however, the front passenger side of the vehicle was damaged. The contact did not recall any warning lights on the instrument panel. The local dealer did not diagnose any failure; however, the vehicle was repaired. No injur…”
NHTSA complaint #11459972, 2021 · crash

“BRAKES FAILED. COMING TO A STOP SIGN ON CR 13, BRAKE PEDAL WENT TO THE FLOOR. BRAKES DID NOT SLOW OR STOP THE CAR AT ALL. PUMPED THE BRAKES 3 OR 4 TIMES, NO BRAKING. WENT THRU STOP SIGN HITTING ANOTHER VEHICLE. AIR BAGS DID NOT DEPLOY. AUTOMATIC BRAKING SYSTEM DID NOT ACTIVATE. ESTIMATES I WAS 50 YARDS FROM THE STOP SIGN WHEN I FIRST APPLIED THE BRAKES, SPEED BETWEEN 20-30 MPH.”
NHTSA complaint #11056044, 2017 · crash

“The thermostat has malfunctioned twice in 2 years. Driving vehicle and dash warning" STEERING ASSIST IS REDUCED DRIVE WITH CARE", also the temperature gauge was showing COLD and this was after driving for over 30 minutes. Contacted local dealer and was informed this is a KNOWN problem with the thermostat sticking open. My brakes are sticking often and my car often jumps hard when i put it in reverse.”
NHTSA complaint #11608934, 2023

Steering 15

“I had P0128 Code with a warning message " Steering assist is reduced, drive with care". My local mechanic told I need a new thermostat. I have replaced my thermostat and it cost me 700 dollars out of pocket.”
NHTSA complaint #11749125, 2025

“While driving my vehicle, alert popped up on my dash stating "Steering Assist is Reduced Drive with Care" futhermore after that my Check Engine Light Turned on and my Engine Heater Stayed cold and would not warm up. Vehicle has been inspected by the Cadillac Dealer and they stated it is all due to the Sensor. However Sensor is on backorder and has taken them 3 week to get the part. They stated it is safe to drive even though all those alerts came up, since he said it appears to be stuck open, however they stated if it gets stuck in a closed state then the engine could overhead which would req…”
NHTSA complaint #11639690, 2024

““Steering assistance is reduced Drive with care” message while driving. Engine light appeared”
NHTSA complaint #11624129, 2024

Vehicle Speed Control 9 2 crash 1 injury

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE THE CONTACT'S WIFE WAS DRIVING AT A LOW RATE OF SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, IT SHUT OFF YET AGAIN. AFTER THE SECOND RESTART, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT'S WIFE ATTEMPTED MULTIPLE TIMES TO DEPRESS THE BRAKE PEDAL AND SHUT OFF THE VEHICLE USING THE PUSH START FEATURE, BUT WAS UNSUCCESFUL. AS A RESULT, THE CONTACT'S WIFE CRASHED INTO AN EMBANKMENT AT AN UNKNOWN RATE OF SPEED. THE AIR BAGS DEPLOYED UPON IMPACT. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR…”
NHTSA complaint #11290839, 2019 · crash · 1 injury(ies)

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.”
NHTSA complaint #10917280, 2016 · crash

“While driving the vehicle started to accelerate in its own. There was nothing obstructing the pedal. I could press down on brake with some resistance, but as soon as brake was released the, the vehicle accelerated. The vehicle did not level out with speed but continued to accelerate over 80 mph. This lasted about 8/9 mins, being controlled by riding on the break. It did it again for about 2/3 mins about 15 mins after first occurance. I took the car straight to get it looked at and the mechanic said that they could not find anything wrong with car”
NHTSA complaint #11506448, 2023

Wheels 8

“The tire air pressure gage on the dash is steadily illuminated but there is nothing wrong w the air in the tire.”
NHTSA complaint #11632059, 2024

“I BOUGHT THIS CADILLAC 2017 XT-5 USED WITH 4,000 ON IT IT HAS 11,000 ON IT KNOW. I TOOK THE VEHICLE IN FOR TIRE ROTATION & OIL CHANGE. THE SERVICE MANAGER TOLD ME THAT THESE TIRES MICHELIN PREMIER LTX 235/65 R 18 TIRES ON THIS YEAR 2017 ARE BAD TIRES. THE TREAD ON THE TIRE WAS MEASURED . 5/32NDS AT 11,000 MILES THESE TIRES ARE WARRANTYED TO 40,000 MILES. THEY SAY YOU SHOULD REPLACE YOUR TIRES IF THE TREAD TREAD IS 4/32NDS OR LESS! I THINK THAT WILL HAPEN IN THE NEXT 5,000 WHEN I GO IN FOR MY NEXT OIL CHANGE. I THINK I SHOULD HAVE THESE TIRES REPLACED FOR NO CHARGE AT ALL. TH…”
NHTSA complaint #11416085, 2021

“I HAVE A 2017 CADILLAC XT5 WITH 22,000 MILES ON IT, THE DEALER HAD JUST INFORMED ME THAT THE TIRES INSTALLED ON THIS VEHICLE ARE WORN OUT AND MUST BE REPLACED PRIOR TO THE FIRST SNOWFALL. THE WARRANTY ON THESE TIRES IS 60,000 MILES, TIRE ROTATIONS WERE PERFORMED BY THE DEALER ACCORDING TO THE MANUFACTURER'S RECOMMENDED SCHEDULE. A QUICK SEARCH INDICATES THAT THIS IS AN EXTREMELY COMMON ISSUE AFFECTING THIS PARTICULAR GM VEHICLE. THIS PREMATURE FAILURE IS A MAJOR SAFETY ISSUE AND I WOULD LIKE TO FILE A COMPLAINT TO GET THIS RESOLVED.”
NHTSA complaint #11241461, 2019

Exterior Lighting 5

“SITTING AT A STOP LIGHT AND CAR LOST ALL POWER. NO ABILITY TO TURN ON HAZARD LIGHTS OR CALL FOR HELP OR ANYTHING. IN MY OPINION THIS IS A HUGE SAFETY ISSUE SINCE MY WIFE COULD HAVE BEEN REAR ENDED SINCE THERE WERE NO LIGHTS AT ALL ON THE CAR AND NO WAY TO TURN ON ANY WARNING LIGHTS. THANK GOODNESS THIS HAPPENED WHEN STOPPED AND NOT MOVING. I COULD NOT IMAGINE THE OUTCOME OF LOSING POWER AT SPEED WHEN EVERYTHING IS ELECTRONICALLY CONTROLLED.”
NHTSA complaint #11405296, 2021

“VEHICLE IN MOTION ON HIGHWAY, VEHICLE SUDDENLY DIES, GOES DEAD, UNCONTROLLABLE. VEHICLE WILL NOT RESPOND TO ENGINE START BUTTON. WILL NOT RESPOND TO ATTEMPTS TO RESTART, UNABLE TO BRAKE, VEHICLE CONTINUES TO BE UNCONTROLLABLE, ROLLING INTO CROSS TRAFFIC. ALL ELECTRONICS DO NOT RESPOND, UNABLE TO OPEN DOORS TO GET OUT. CAN NOT UNLOCK DOORS ALL ELECTRONICS FLASHING, DOOR LOCKS RAPIDLY CYCLING LOCKED ALL ELECTRONICS UNCONTROLLABLE. UNABLE TO ACTIVATE HAZZARD LIGHTS. ONSTAR SYSTEM DEAD, UNABLE TO CALL FOR HELP. AFTER APPROX. 30 MIN. VEHICLE SUDDENLY WITHOUT WARNING RESTARTS ON IT'S OWN…”
NHTSA complaint #11384565, 2020

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT THE HEADLIGHTS (INTELEBEAMS) WERE DESIGNED TO AUTOMATICALLY ILLUMINATE WHEN APPROACHING A VEHICLE. THE LIGHTS WERE SUPPOSED TO DEACTIVATE WHEN APPROACHING AN ONCOMING VEHICLE ON THE OTHER SIDE OF THE ROAD. THE CONTACT STATED THAT THE INTELEBEAMS WERE NOT OPERATING CONSISTENTLY. THE LIGHTS TURNED OFF AND ON WITHOUT ANY EFFORT FROM THE CONTACT. THE FAILURE CAUSED THE VEHICLE NOT TO START SOMETIMES DUE TO A DRAINED BATTERY. THE INTELEBEAMS WERE SUPPOSED TO BE ABLE TO BE MANUALLY TURNED ON AND OFF, BUT THEY WOULD NOT SHUT OFF ON A C…”
NHTSA complaint #11186124, 2017

Suspension 5

“The contact owns a 2017 Cadillac XT5. The contact stated that while driving at an undisclosed speed, there was an abnormal clicking sound coming from underneath the vehicle while accelerating or decelerating. There were no warning lights illuminated. While having the tires replaced, the contact was informed that the rear toe links were loose. The vehicle was taken to the local dealer two years prior for a toe link replacement, but the failure occurred. The manufacturer was not contacted. The failure mileage was approximately 15,000.”
NHTSA complaint #11668828, 2022

“Since 6/2022 and again 7/2022, 10/25/22 1/31/23 Constantly stating service error codes for stabiltrak, antilock brakes, and brake assist not functioning and need service urgently. However when I take it to the dealership they find nothing wrong and further investigated at another Cadillac dealership they also state they found nothing. These errors continue to pop up intermittently and my Cadillac app reports them as needing service.”
NHTSA complaint #11504710, 2022

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OVER BUMPS IN THE ROADWAY, THERE WAS AN ABNORMAL SQUEAKING SOUND DETECTED FROM THE FRONT END. THERE WAS AN ABNORMAL SQUEAKING AND GROWLING NOISE DETECTED FROM THE DRIVER'S AND PASSENGER'S SEATS. THE DRIVER'S SEAT APPEARED TO HAVE A HOLE. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY, THERE WAS A VIBRATION IN THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN SEVERAL TIMES TO INTEGRITY CADILLAC (6025 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 954-7632) AND DIAGNOSED THAT THE PASSEN…”
NHTSA complaint #11364537, 2020

Air Bags 4 1 crash

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.”
NHTSA complaint #10917280, 2016 · crash

“My passenger side, dashboard bowls up in the heat and doesn’t seat properly. My fear for safety is that if I’m in an accident that airbag will not come out due to the dash bubbling because of the defect.. It seems to be an only problem with the platinum editions of the Cadillac XT5’s. There’s no warning lamps and it has not been inspected.”
NHTSA complaint #11751374, 2026

“9/17/25 I purchased 2017 Cadillac Xt5 platinum from a dealership. It came with a dash mat which was concealing cosmetic damage to vinyl around air bag on passenger side, and was unglued throughout entire dashboard. I didn't have a vehicle inspection before buying car, nothing reported on Carfax. And I asked dealership why they used Velcro and dashmat to conceal damage. No response.”
NHTSA complaint #11699228, 2025

Electronic Stability Control (Esc) 4

“I WAS TRAVELING ON I-95 AT APRROX. 75/80 MPH WHEN MY DASHBOARD LIT-UP LIKE A CHRISTMAS TREE AND MY CADILLAC POWERED DOWN TO LESS THAN 50 MPH INSTANTLY. THE STABILITRAK, CHECK ENGINE LIGHT, PARKING BRAKE AND CAR ASSIST LIGHTS CAME ON WITH A WARNING TO "TRAVEL WITH CARE". I HAD TO MANEUVER MY VEHICLE OVER THREE LANES TO GET OFF AT THE NEAREST EXIT. I HAD NO IDEA WHAT JUST HAPPENED. THERE WAS NO NOISE, SMOKE OR EVIDENCE THAT THE VEHICLE HAD A PROBLEM. HOWEVER, I COULD ONLY DRIVE THE CAR 55 MPH WITH THE FOOT PEDAL PRESSED TO THE FLOOR BOARD. IT WAS 4:00 AM AND I WAS AN HOUR FROM HOME. INSTEAD OF C…”
NHTSA complaint #11258272, 2019

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE R…”
NHTSA complaint #11206236, 2019

“I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,”
NHTSA complaint #11166674, 2019

Visibility/Wiper 4

“While driving down the freeway at approx. 65 miles per hour, I heard a very loud sound like an explosion, or a huge balloon exploding, and then heard crackling of glass. It was very scary and dangerous. I had to slow down immediately, and was able to get off the freeway. I pulled into a gas station, and tried to figure out where it came from. I realized that my sunroof was either hit with something or just simply exploded. There was a hole in the center, and the glass was cracked throughout the front sunroof. I could hear the glass pieces moving around on the sunroof shade that was thankfully…”
NHTSA complaint #11721532, 2026

“There is an open service bulletin on my car - 17128 Potential Loss of HVAC Control. This loss of control affects the defrost on the vehicle making it very dangerous to drive when it is raining out as it severally reduces visibility.”
NHTSA complaint #11668812, 2025

“Our XT5 began getting 'Steering Assist Reduced' message about a year ago. It comes and goes , coming more often now. The problem is the thermostat and is a very common issue with numerous complaints here and on Cadillac forums (below). The problem is, when this issue occurs the AC stops working, and when that happens you have no windshield defrost, and that is a safety problem. Cadillac has TSB's describing this issue but refuses to cover it goodwill as we are slightly out of warranty. The repair is extensive, requiring 4.5 of time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO…”
NHTSA complaint #11616324, 2024

Forward Collision Avoidance 3

“While driving my vehicle, alert popped up on my dash stating "Steering Assist is Reduced Drive with Care" futhermore after that my Check Engine Light Turned on and my Engine Heater Stayed cold and would not warm up. Vehicle has been inspected by the Cadillac Dealer and they stated it is all due to the Sensor. However Sensor is on backorder and has taken them 3 week to get the part. They stated it is safe to drive even though all those alerts came up, since he said it appears to be stuck open, however they stated if it gets stuck in a closed state then the engine could overhead which would req…”
NHTSA complaint #11639690, 2024

“engine light comes on, brake assist service light comes on when transmission idles down at stop signs, stabilitrak service light comes on after transmission idles down after a stop. This has happened twice and I had to get it repaired.”
NHTSA complaint #11446421, 2021

“XT5 bumper-to-bumper warranty expired on 6-1-21. Both key fobs suddenly quit working on 7-17-21. Took to dealer 7-21-21. Cost me $300. Got it back on 7-26-21. Drove vehicle for the first time after getting it back on 7-28-21. Key fob quit working again briefly then started after I kept trying for a few minutes. After driving for 5 miles, the car completely died on very busy road - no steering, no dash lights, break lights - then the car suddenly braked really hard and i almost got rear-ended. 4-way flashers wouldn't work so I had no way to warn other drivers coming up behind me. I also was…”
NHTSA complaint #11427708, 2021

Seats 3

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OVER BUMPS IN THE ROADWAY, THERE WAS AN ABNORMAL SQUEAKING SOUND DETECTED FROM THE FRONT END. THERE WAS AN ABNORMAL SQUEAKING AND GROWLING NOISE DETECTED FROM THE DRIVER'S AND PASSENGER'S SEATS. THE DRIVER'S SEAT APPEARED TO HAVE A HOLE. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY, THERE WAS A VIBRATION IN THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN SEVERAL TIMES TO INTEGRITY CADILLAC (6025 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 954-7632) AND DIAGNOSED THAT THE PASSEN…”
NHTSA complaint #11364537, 2020

“WHEN TAKING TURNS, EITHER LEFT FOR RIGHT, THE DRIVER SEAT MAKES CLICKING NOISES AND THERE IS A FEEL OF THE SEAT SHIFTING TO THE SIDE. THIS IS VERY PREVALENT WHEN GOING THRU ROUND ABOUTS. AT TIMES WHEN THE VEHICLE IS PARKED AND DRIVER REACHING TO CLOSE DRIVER DOOR THE SAME PROBLEM IS APPARENT.”
NHTSA complaint #11011440, 2016

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER'S SEAT MADE A SNAPPING AND CRACKLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT FRAME WAS REPLACED; HOWEVER THE FAILURE RECURRED. IN ADDITION THE CONTACT STATED THAT THE REAR PASSENGER WHEEL MADE A KNOCKING NOISE WHEN THE VEHICLE DROVE OVER A BUMP OR MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,8…”
NHTSA complaint #10933873, 2016

Chest Clip 2

“The straps of the car seat loosen on their own, without holding down the button to loosen the harness. It’s unsafe to continue to use this seat as the straps will not stay tightened in the event of a car accident. The seat is available for inspection if needed. No the seat has not been inspected by any third party.”
NHTSA complaint #11632188, 2024

“The straps on the seat loosen on their own when pulled, without pressing on the button to loosen them. This would be dangerous in the event of an accident because the straps could loosen and the child would not be secure. The car seat has always been installed in the car seat base (from the manufacturer). The car seat is available for inspection if needed. The car seat has not been inspected by a third party. I reached out to the company, Nuna, to let them know if the issue and they refused to inspect or replace the seat and the only solution they suggested was that I purchase a new seat.”
NHTSA complaint #11632193, 2024

Fuel/Propulsion System 2

“STABILIZE WARNING KEEPS COMING ON AND SAYS TO SET PARKING BREAK AS WELL. READING ABOUT THIS, IT IS A VERY COMMON WARNING THAT CAUSES THE STABILITY SENSORS TO FAIL AND INCREASE LIKELIHOOD OF A CRASH FOR SOMETHING THAT IS SUPPOSED TO BE A SAFTEY FEATURE ON THIS VEHICLE. THIS CREATES AN UNNECESSARY SAFTEY HAZARD THAT CADILLAC WILL NOT ADMIT TO OR FIX. THIS SEEMS TO ONLY HAPPEN WHEN SITTING STILL AT A STOP LIGHT OR STOP SIGN.”
NHTSA complaint #11387622, 2021

“DIFFICULTY REFUELING THE VEHICLE AT THE GAS PUMP. GAS NOZZLE KEEPS SHUTTING OFF DURING THE REFUELING PROCESS, SO IT TAKES A LONG TIME TO REFILL THE GAS TANK. CADILLAC ISN'T QUITE SURE WHAT IS WRONG AND THE VEHICLE HAS BEEN AT THE DEALER FOR MORE THAN A WEEK WAITING ON A PART. VEHICLE ONLY HAS 7,500 MILES ON IT. THIS IS MY FIRST CADILLAC AND PROBABLY MY LAST!”
NHTSA complaint #11012084, 2017

Seat Belts 2 1 crash 1 injury

“i was involved in a front end collision with a car that pulled out in front of me without looking. I ended up T-boning the car at approx. 20-25 MPH. Both myself and my wife were wearing our seat belts. Mine held but the passenger one held only the lap belt part. The shoulder part of the SB allowed her face to go crashing into the dashboard. She ended up with abdominal injuries and head trauma. I took it to the dealer and they say the seat belt will need to be replaced as it is defective. (You think). I can pull on the shoulder strap rapidly and it will not 'catch'.”
NHTSA complaint #11622149, 2024 · crash · 1 injury(ies)

“2017 cadillac XT5 Platinum. Seatbelt CHIME does not activate if the seatbelt is off while driving. Dealer says it is working as it is supposed to in this model year.!!!! Please note that at the dealer we test drove for 3/4 of a mile, and the CHIME went off only after driving 4 blocks and making a right hand turn. It went off again seconds later and 1/2 mile later as we entered the parking lot, as we hit a bump into the parking lot, the chime went off again. My point is that the CHIME should go off at the beginning of the drive to remind the driver that the belt is off, not at the end o…”
NHTSA complaint #11743530, 2026

Structure 2

“Body Issue- Left and Right Front Doors of Vehicle air popping and Grinding when opened. No Damage or Accidents have occurred to the Vehicle for this Function to have a Error.”
NHTSA complaint #11442047, 2021

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN DRIVING IN THE SUN AT ANY SPEED, THE WINDSHIELD ACTED LIKE A MIRROR AND CAUSED EVERYTHING ON THE DASHBOARD TO REFLECT ONTO THE WINDSHIELD. THE DRIVER'S VISION WAS OBSCURED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS A SAFETY ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS 250. ..UPDATED 11/21/16 *BF UPDATED 12/13/16.*JB”
NHTSA complaint #10914450, 2016

Visibility 2 1 crash

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING ON THE INTERSTATE AT AN UNKNOWN SPEED, THE VEHICLE WAS INVOLVED IN A HIT AND RUN CRASH. THE EXTERIOR PASSENGER SIDE REARVIEW MIRROR WAS CLIPPED AND DAMAGED BY ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CONTACT ATTEMPTED TO CALL THE DEALER, BUT DID NOT RECEIVE A RESPONSE. THE FAILURE MILEAGE WAS 10,000.”
NHTSA complaint #10979620, 2017 · crash

“TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN DRIVING IN THE SUN AT ANY SPEED, THE WINDSHIELD ACTED LIKE A MIRROR AND CAUSED EVERYTHING ON THE DASHBOARD TO REFLECT ONTO THE WINDSHIELD. THE DRIVER'S VISION WAS OBSCURED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS A SAFETY ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS 250. ..UPDATED 11/21/16 *BF UPDATED 12/13/16.*JB”
NHTSA complaint #10914450, 2016

Engine And Engine Cooling 1

“The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 40 MPH, the vehicle overheated and stalled. The power steering assist was reduced with the drive with care message displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who informed the contact about the thermostat failure, engine, and DTC: P0128. The manufacturer was not contacted. The approximate failure mileage 43,806.”
NHTSA complaint #11486744, 2022

Lane Departure 1

“Check engine code p0128. driver assistance, air conditioning and steering affect.”
NHTSA complaint #11686543, 2022

Parking Brake 1

“The vehicle's park brake system failed to actuate resulting in unsafe parking of vehicle on hills/slopes. The service park brake light activated on the dash. Vehicle was taken to dealership to investigate. They confirmed park brake system was not working. This vehicle has electronic actuators for the park brake function on each rear wheel. The dealership did not find any defective components but determined the vehicle software was the root cause. The software was reset and the system now performs as intended. I am very concerned that a software failure associated with a key parking brak…”
NHTSA complaint #11466090, 2022

Tires 1

“THIS VEHICLE HAS ONLY 37000 MILES AND THE FACTORY INSTALLED TIRES ARE DOWN TO 2/32 OF TREAD. THE TIRES HAVE BEEN ROTATED EVERY 5000 MILES”
NHTSA complaint #11219293, 2019