2016 Subaru Legacy Problems & Owner Complaints

Electrical System 51

“The factory touchscreen infotainment system is experiencing severe screen delamination (internal adhesive failure). This defect causes uncontrollable 'ghost touching,' where the screen registers phantom inputs. The system cycles through radio stations, changes audio sources, and changes navigation without driver input, causing an extreme, sudden driver distraction. Furthermore, the system frequently freezes and crashes, which completely disables the backup camera display. This prevents a clear view behind the vehicle and creates a severe safety hazard for pedestrians. The dealer confirmed the…”
NHTSA complaint #11742852, 2026

“Battery continuously dies, likely due to a parasitic drain, and it is extremely hard-taking up to 15 to 20 minutes to open the car door using the the wierd key you slide out of the key fob. As a woman, it is very dangerous when my battery dies and I am in a dark parking lot and I can't even get inside the car and lock the door for safety. Been happening for years lastest time was today 02/17/2026. For some reason, the class action suit said I was not a class member for the same problem.”
NHTSA complaint #11718682, 2026

“Battery dies all the time. Parasitic drain from the Starlink program in the car. There is/was a lawsuit. It involves some DCW fuse or something. Ive had to prematurely replace my battery. It also seems to be affecting the radio. It switches stations randomly.”
NHTSA complaint #11741718, 2025

Unknown Or Other 41

“While traveling approximately 70 mph, my 2016 Subaru Legacy experienced a sudden drivetrain failure. The vehicle made a loud bang, immediately lost acceleration/power, and approximately five seconds later the front drivetrain locked, causing the tires to skid and leaving a long skid mark. The engine remained running. After stopping, the vehicle would not move forward and felt as if it was stuck in Park, but it could roll backward. This occurred without warning and created a dangerous highway situation”
NHTSA complaint #11754212, 2026

“Battery dies all the time. Parasitic drain from the Starlink program in the car. There is/was a lawsuit. It involves some DCW fuse or something. Ive had to prematurely replace my battery. It also seems to be affecting the radio. It switches stations randomly.”
NHTSA complaint #11741718, 2025

“THIS IS THE SECOND SUCH EXPERIENCE WITH THIS CAR! On Friday, September 12, 2025 at 3:32 p.m., I was driving slowly in a parking lot preparing to park. As I started to turn the car into the parking space, my car surged forward without my pressing on the gas pedal. I pressed on the brake, and the car came to a stop.”
NHTSA complaint #11686981, 2025

Visibility/Wiper 17

“I went to the store with an intact and unblemished windshield. After returning to the vehicle, a crack in the passenger side of the windshield appeared with no chip or damage visible. After only a day, this cracked had tripled in length with weekly crackling sounds. This is a known issue with Subarus and the manufacturer is trying to be selective with repairs. My vehicle has the EyeSight system and will cost me $1100.00 to repair because it's $700.00 to calibrate the system after glass repair..”
NHTSA complaint #11604581, 2024

“I was driving home from work when the windshield cracked from the bottom of the passenger side right by the windshield wiper and now has spiraled up”
NHTSA complaint #11455461, 2021

“A 6-inch crack suddenly appeared in the lower driver's side area of the windshield starting from the very edge in the black area. It follows the exact pattern of multiple other windshield crack complaints in this model year. The windshield has already been replaced twice before out-of-pocket due to similar cracking.”
NHTSA complaint #11425028, 2021

Steering 16 1 crash

“MAY OF 2017 I WAS DRIVING NORTH BOUND ON 294. AS I WAS GOING THROUGH THE CURVE THE POWER STEERING LIGHT CAME ON THE CAR WOULDN'T TURN BACK. I STOP AND WAS ABLE TO PULL THE CAR OFF THE ROAD WITH NO INCIDENT. I CALLED SIS IT'S A D ASKED IF WAS A SAFETY RECALL. I WAS TOLD NO. I THEN HAD THEM TO THE CAR TO SUBARU OF AMERICA IN ORLAND PARK IL. WHEN THE CAR WAS FROSTED TOLD I WAS TOLD THE CAR WOULD BE FIX IT WAS COMMON PROBLEM WITH THE POWER STEERING MOTOR. SUBARU OF AMERICA THEN CONTACTED ME SAYING THE CAR WAS INVOLVED IN ACCIDENT SO IT WOULDN'T BE FIXED. ONCE THEY FOUND OUT I WAS BLACK. I FILE…”
NHTSA complaint #11193110, 2017 · crash

“Steering did not return to neutral position after making a right turn, steering wanted to continue on right turn. I was able to pull it back to straight position with some needed force. I don't believe my wife would be able , after initial surprise, to steer back into lane of traffic. Result could have been an accident. I have not reproduced the problem at dealer or independent service facility or by manufacturer and because of no accident police or insurance co. not called. There were no warning signs. I just recently pudchased this vehicle within past week. I would call your attention to the…”
NHTSA complaint #11527329, 2023

“I'M HAVING ISSUES WITH THE STEERING COLUMN AND GETTING THE KEY OUT. I'M NOT ABLE TO REMOVE THE KEY MOST DAYS. WAS THIS IN ANY PART OF ANY KNOWN RECALL? THANK YOU”
NHTSA complaint #11414333, 2021

Power Train 13 1 crash 1 injury

“The contact owned a 2016 Subaru Legacy. The contact stated that while attempting to park the vehicle, it suddenly accelerated crashing a small tree causing the contact to reverse the vehicle. When placed in reverse the vehicle accelerated and crashed into another vehicle. The air bags did not deploy. There was damage done to both the tree and other vehicle. The vehicle was towed and deemed total. A police report was filed. The contact had received a bruise on their knee and sought out medical attention. The contact dealer was not made aware of the falure. The manufacturer was not made aware of…”
NHTSA complaint #11461769, 2022 · crash · 1 injury(ies)

“There was a recall for my 2016 Subaru Legacy transmission issue (CVT), I got a letter from Subaru on 9/23/2018 which extended warranty for 2016-2017 Legacy/Outback CVT from 5 years/60000 miles to 10 years/100000 miles, started from 9/30/2019. The transmission of my Subaru started making noise half year ago which was still under warranty, at that time I didn't think it was a big deal and totally forgot the letter from Subaru, however, the noise is aloud and unbearable now, the mileages of my car is about 5000 miles exceeding 100000 miles warranty, which I need to pay $8200 to replace transmissi…”
NHTSA complaint #11543478, 2023

“Vehicle had significant amount of oil pooled in the battery case holder back approximately Jan 2022 or earlier. Contacted Subaru of Las Vegas and they offered to clean the vehicle believing it was a careless oil change. Next oil change Subaru said I had a minor oil leak. Took it to an outside vendor to have them look at it and they said I didn't have an oil leak. Every oil change after that subaru continued to say I had a leak. But, my oil levels never changed enough to show low oil. Took it to the same vendor again and again they said no oil leak. Took it to another vendor and they changed th…”
NHTSA complaint #11536054, 2022

Vehicle Speed Control 9 2 crash

“The contact owns a 2016 Subaru Legacy. The contact stated that while pulling into a parking space and pressing the brake pedal the vehicle suddenly experienced unintended acceleration and continued to drive forward causing the driver to lose control of the vehicle and crash into a pole. No injuries were reported and no police report was taken. The cause of the failure was not determined. The manufacturer and local dealer were notified. The failure mileage was 28,000.”
NHTSA complaint #11440603, 2021 · crash

“TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. WHILE REVERSING THE VEHICLE, IT SUDDENLY ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE VEHICLE DROVE THROUGH THE DRIVEWAY BARRIERS AND CRASHED INTO A TREE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPAIRED THE REAR DRIVER SIDE PANEL AND TRUNK. THE CONTACT HAD NOT CALLED THE DEALER. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THEY WOULD TOW THE VEHICLE TO A SUBARU DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 37,000. *TT”
NHTSA complaint #11110715, 2018 · crash

“THIS IS THE SECOND SUCH EXPERIENCE WITH THIS CAR! On Friday, September 12, 2025 at 3:32 p.m., I was driving slowly in a parking lot preparing to park. As I started to turn the car into the parking space, my car surged forward without my pressing on the gas pedal. I pressed on the brake, and the car came to a stop.”
NHTSA complaint #11686981, 2025

Service Brakes 8 2 crash

“TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. WHILE REVERSING THE VEHICLE, IT SUDDENLY ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE VEHICLE DROVE THROUGH THE DRIVEWAY BARRIERS AND CRASHED INTO A TREE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPAIRED THE REAR DRIVER SIDE PANEL AND TRUNK. THE CONTACT HAD NOT CALLED THE DEALER. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THEY WOULD TOW THE VEHICLE TO A SUBARU DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 37,000. *TT”
NHTSA complaint #11110715, 2018 · crash

“I WAS GOING 40MPH WHEN I HAD TO BREAK FOR A YELLOW LIGHT WITH PLENTY OF TIME TO STOP, AS I WAS HITTING THE BRAKES MY CAR BEGAN TO SKIP AND CONTINUE TO PRESS FORWARD AND DID NOT STOP UNTIL I HIT THE BACK OF SOMEONE'S VEHICLE. THE BRAKES DID NOT WORK AND I WAS NOT GOING SO FAST THAT I COULDN'T HAVE HAD A SMOOTH STOP.”
NHTSA complaint #11020685, 2017 · crash

“Slowing to pull into parking spot and car accelerates and hits what is in front of vehicle. Has happened at least four times. Last time 11/5/2024”
NHTSA complaint #11623875, 2024

Engine 7

“Sometimes when starting from a stop or slowing down to make a turn the engine revs up like I was pushing the gas pedal. When this happens ( 4 times in the last 6 months) luckily I was covering the break to slow down or going very slow from a stop. Each time I was turning left or right. I was able to push the shifter into neural. After applying the breaks the engine slows down”
NHTSA complaint #11684180, 2025

“The contact owns a 2016 Subaru Legacy. The contact stated that while driving at 60 MPH, the check engine warning light illuminated. The contact became aware that while the check engine light remained illuminated the horn failed to function as designed. The contact stated that after the check engine warning light issue was resolved the horn returned to normal functionality. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified of the failure but provided no assistance; however, the manufacturer informed the contact that the failure was a known issue a…”
NHTSA complaint #11630170, 2024

“Vehicle had significant amount of oil pooled in the battery case holder back approximately Jan 2022 or earlier. Contacted Subaru of Las Vegas and they offered to clean the vehicle believing it was a careless oil change. Next oil change Subaru said I had a minor oil leak. Took it to an outside vendor to have them look at it and they said I didn't have an oil leak. Every oil change after that subaru continued to say I had a leak. But, my oil levels never changed enough to show low oil. Took it to the same vendor again and again they said no oil leak. Took it to another vendor and they changed th…”
NHTSA complaint #11536054, 2022

Structure 6 1 crash

“ON 1-19-2020 I DROVE HOME FROM THE STORE, CAME TO A STOP IN MY PARKING SPOT AND WHEN I WENT TO PUT THE CAR IN PARK IT SUDDENLY ACCELERATED AS THOUGH I HAD HIT THE GAS. I QUICKLY HIT THE BRAKES 3 TIMES BUT GOT NO RESPONSE AND HIT MY FENCE BEFORE THE CAR CAME TO A STOP NONE OF MY SAFETY FEATURES (INCLUDING COLLISION AVOIDANCE) KICKED IN AND SUBARU SAID THERE WAS NO RECORD OF ANY MALFUNCTION AND THEY COULD NOT RECREATE THE INCIDENCE. FILED CLAIM WITH INSURANCE COMPANY AND GETTING FRONT DAMAGE REPAIRED, WONDER WHY THE COMPUTER DOES NOT SHOW THERE WAS A COLLISION...”
NHTSA complaint #11308355, 2020 · crash

“I was driving on the interstate going about 75 mph and suddenly my hood popped up and blocked my view. The hood cracked the windshield and was pushed back, in a way that doesn't allow it to close anymore. The hood warning light was not showing and I have driven hours earlier at highway speeds without a problem. The hood jack is snapped off. The problem has not been reproduced or looked at by my insurance, or a service center yet.”
NHTSA complaint #11523036, 2023

“SEVERE WATER LEAK ON PASSENGER SIDE OF AUTO, UNDER DASH BOARD. AREA IS ALWAYS DAMP OR FLOODED WITH WATER.”
NHTSA complaint #11228671, 2019

Fuel/Propulsion System 3

“Slowing to pull into parking spot and car accelerates and hits what is in front of vehicle. Has happened at least four times. Last time 11/5/2024”
NHTSA complaint #11623875, 2024

“DROVE ON A STRAIGHT STRETCH OF INTERSTATE AT 75 MPH IN A SUNNY AFTERNOON ON A 400 MILE TRIP WITH FUEL TANK BETWEEN 1/8 AND 1/4 FULL. THE ENGINE SUDDENLY LOST POWER. PRESSED THE GAS TO REV UP THE ENGINE BUT STILL NO POWER MOVING FORWARD. HAD TO PULL OVER TO THE SHOULDER AND STOPPED THE CAR. THAT WAS A PRETTY DANGEROUS SITUATION SINCE IT HAPPENED WITHOUT ANY WARNINGS. TRIED TO RESTART THE CAR BUT FAILED. THE STARTER TURNS BUT ENGINE WILL NOT START. ATTEMPTED SEVERAL TIMES OVER THE PERIOD OF 30 - 40 MINUTES TO NO AVAIL. HAD TO CALL A TOW TRUCK TO A SHOP NEAR BY. ONCE UNLOADED (ABOUT 2 HOURS LATER…”
NHTSA complaint #11406551, 2021

“I was driving on highway and engine failed light came on, along with low fuel sign. Engine shut off. Luckily I was able to safely pull over. The Dealer determined that the low fuel sensor failed thus shutoff the engine. Shutting engine off on a highway is dangerous and life threatening event. Need a different strategy to warn the driver with a time to safely pull over. It cost me over $1,500 to get the part repalce.”
NHTSA complaint #11647892, 2019

Wheels 3

“This concern is not related to the VIN number listed. I Have concerns with Aftermarket wheels in general. as the service manager of a shop I am seeing aftermarket wheels that are cracking under normal use due to poor metal quality and design. I have seen dual bolt pattern wheels that crack at the lug nut mounting hole when torquing to the vehicle manufacture spec. I have seen many aftermarket wheels installed with incorrect lug nuts and incorrect or missing hub centric devices. I Believe that the public does not understand the safety concerns of aftermarket wheels.”
NHTSA complaint #11514390, 2023

“NEED TO REPLACE GOODYEAR EAGLE LS2 225/50R18 TIRES. 4 OF THEM HAVE DRY ROT ON THE INSIDE OF THE TIRE CLOSEST TO THE RIM. ONE HAS A BUBBLE ON THE INSIDE. CAR JUST TURNED 37 THOUSAND MILES YESTERDAY. THIS IS A POTENTIAL ISSUE TO CONTINUE DRIVING ON THESE TIRES. I AM AFRAID OF A BLOWOUT”
NHTSA complaint #11221393, 2019

“CHILD SAFETY LOCK ON REAR PASSENGER DOOR GOT STUCK UPON ACTIVATION FOR THE FIRST TIME. UNABLE TO UNLOCK IT. THE DOOR CAN ONLY BE OPENED MANUALLY FROM OUTSIDE. GOODYEAR TIRES EAGLE LS 2 225/50-18 ARE COMPLETELY DRY ROTTEN . THE RIDE IS TERRIBLE AND UNSAFE.”
NHTSA complaint #11163946, 2018

Air Bags 2 1 crash 1 injury

“TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION. THE SIDE IMPACT AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED A MILD CONCUSSION FROM THE IMPACT AND MODERATE HEAD PAIN, WHICH REQUIRED MEDICAL ASSISTANCE. THE VEHICLE WAS TOWED TO BILL RAPP SUBARU (3446 BURNET AVE, SYRACUSE, NY) WHERE IT WAS DEEMED OPERABLE. THE DEALER STATED THAT THE SIDE AIR BAG SENSORS DID NOT RECEIVE ENOUGH OF AN IMPACT TO DEPLOY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS AP…”
NHTSA complaint #11102523, 2018 · crash · 1 injury(ies)

“TAKATA RECALL NOT RECALLED YET, DO NOT KNOW IF I AM AT RISK”
NHTSA complaint #11022436, 2017

Electronic Stability Control (Esc) 2 1 crash

“MAY OF 2017 I WAS DRIVING NORTH BOUND ON 294. AS I WAS GOING THROUGH THE CURVE THE POWER STEERING LIGHT CAME ON THE CAR WOULDN'T TURN BACK. I STOP AND WAS ABLE TO PULL THE CAR OFF THE ROAD WITH NO INCIDENT. I CALLED SIS IT'S A D ASKED IF WAS A SAFETY RECALL. I WAS TOLD NO. I THEN HAD THEM TO THE CAR TO SUBARU OF AMERICA IN ORLAND PARK IL. WHEN THE CAR WAS FROSTED TOLD I WAS TOLD THE CAR WOULD BE FIX IT WAS COMMON PROBLEM WITH THE POWER STEERING MOTOR. SUBARU OF AMERICA THEN CONTACTED ME SAYING THE CAR WAS INVOLVED IN ACCIDENT SO IT WOULDN'T BE FIXED. ONCE THEY FOUND OUT I WAS BLACK. I FILE…”
NHTSA complaint #11193110, 2017 · crash

“EYESIGHT PACKAGES ADAPTIVE CRUISE CONTROL WITH LANE-DEPARTURE AND AUTO-BRAKING DOESN'T WORK. DEALER REFUSES TO FIX.”
NHTSA complaint #10789608, 2015

Seat Belts 2 1 crash 1 injury

“I WAS DRIVING STRAIGHT IN STOP AND GO TRAFFIC ON A MAIN TOWN ROAD. AND WAS REAR ENDED AT UNDER 20 MPH. MY HEAD HIT THE STEERING WHEEL AND I WAS WEARING MY SEAT BELT. I DO NOT FEEL THAT THE SEAT BELT KEPT PROPERLY RESTRAINED ME.”
NHTSA complaint #11151830, 2018 · crash · 1 injury(ies)

“THE WINDSHIELD CRACKED ABOUT 1INCH FOR NO REASON, DRIVING OFF OF THE LOT AFTER PURCHASING MY USED SUBARU LEGACY. THE NEXT DAY, ANOTHER CRACK APPEARED WHILE DRIVING SLOW SPEEDS ON A FLAT ROADWAY. THE SECOND CRACK IS LOCATED IN A NEW LOCATION, AND SPANS ABOUT 2-2.5 FT'ABOUT 3/4 THE LENGTH OF THE ENTIRE WINDSHIELD. AFTER RESEARCHING, I CAME ACROSS A LAWSUIT CURRENTLY FILED AGAINST SUBARU AMERICA FOR THIS VERY ISSUE'EASILY CRACKED WINDSHIELDS FOR THESE YEARS AND MODELS. *TR”
NHTSA complaint #11329831, 2019

Seats 2

“RIGHT REAR SEAT DOES NOT LATCH/LOCK IN PLACE IN UPRIGHT POSITION. LEFT REAR SEAT DOES LATCH/LOCK IN PLACE IN UPRIGHT POSITION.”
NHTSA complaint #10854665, 2016

“THE HEADREST ANGLE IS COMPLETELY UNCOMFORTABLE. IT WILL CAUSE PEOPLE DO ACCIDENT, BECAUSE THEY CAN'T DRIVE WITH EASE.”
NHTSA complaint #10781185, 2015

Suspension 2

“TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE VEERED LEFT AND RIGHT INDEPENDENTLY. THE CONTACT MENTIONED THAT FORCE WAS REQUIRED TO THE STEERING WHEEL. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED BUT THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 400. ...UPDATED 6/30/16 *BF THE CONSUMER STATED IT DIFFICULT TO KEEP THE VEHICLE STRAIGHT. THE VEHICLE WAS ALIGNED TWICE. UPDATED 07/11/16.*JB”
NHTSA complaint #10870686, 2015

“TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE ROLLED OVER A BUMP IN THE ROAD AND BECAME UNCONTROLLABLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED TWELVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500.”
NHTSA complaint #10860554, 2015

Tires 2 1 crash

“NEED TO REPLACE GOODYEAR EAGLE LS2 225/50R18 TIRES. 4 OF THEM HAVE DRY ROT ON THE INSIDE OF THE TIRE CLOSEST TO THE RIM. ONE HAS A BUBBLE ON THE INSIDE. CAR JUST TURNED 37 THOUSAND MILES YESTERDAY. THIS IS A POTENTIAL ISSUE TO CONTINUE DRIVING ON THESE TIRES. I AM AFRAID OF A BLOWOUT”
NHTSA complaint #11221393, 2019

Back Over Prevention 1

“The factory touchscreen infotainment system is experiencing severe screen delamination (internal adhesive failure). This defect causes uncontrollable 'ghost touching,' where the screen registers phantom inputs. The system cycles through radio stations, changes audio sources, and changes navigation without driver input, causing an extreme, sudden driver distraction. Furthermore, the system frequently freezes and crashes, which completely disables the backup camera display. This prevents a clear view behind the vehicle and creates a severe safety hazard for pedestrians. The dealer confirmed the…”
NHTSA complaint #11742852, 2026

Child Seat 1 1 crash

Engine And Engine Cooling 1

“The contact owns a 2016 Subaru Legacy. The contact stated that while driving at an undisclosed speed, the oil warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with oil leaking from the driver's side front cam carrier, rocker cover, and head gasket. The dealer informed the contact that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 54,514.”
NHTSA complaint #11483448, 2022

Forward Collision Avoidance 1

“purchased my 2016 legacy in 2022, I was offered the bronze warranty due to milage. My vehicle was bought back due to loud noises coming from the engine. Was told there was a peze recall and it was fixed. Brought it back to the dealership for the same sound and they found nothing wrong. A few weeks later leaving work, I noticed my muffler was hanging. I took it to a local muffler shop where the repaired it and repaired the heat shield which was loose and knocking up against the exhaust. Still taking my vehicle to the dealership for the warranty clear coat/ zetec and was told that I needed two-w…”
NHTSA complaint #11648634, 2025

Lane Departure 1

“purchased my 2016 legacy in 2022, I was offered the bronze warranty due to milage. My vehicle was bought back due to loud noises coming from the engine. Was told there was a peze recall and it was fixed. Brought it back to the dealership for the same sound and they found nothing wrong. A few weeks later leaving work, I noticed my muffler was hanging. I took it to a local muffler shop where the repaired it and repaired the heat shield which was loose and knocking up against the exhaust. Still taking my vehicle to the dealership for the warranty clear coat/ zetec and was told that I needed two-w…”
NHTSA complaint #11648634, 2025

Visibility 1

“TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. THE CONTACT STATED THAT THE WINDSHIELD WAS CRACKED NEAR THE WINDSHIELD WIPER. CARTER SUBARU SHORELINE (17225 AURORA AVE N, SEATTLE, WA 98133; (206) 542-1166) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.”
NHTSA complaint #11377138, 2020