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2015 Volvo XC60 Problems & Owner Complaints

46 NHTSA owner complaints
2 crash 2 fire 3 injury

Age-normalised, this year draws ~3.8 complaints per year on the road — ranking 2 of 8 Volvo XC60 years we track (1 = most complaints per year).

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What owners report

Engine is the most-reported problem area on the 2015 Volvo XC60, cited in 12 of 46 filed complaints (26%).

Electrical System is next (11 complaints, 24%), followed by Fuel/Propulsion System (4), Electronic Stability Control (Esc) (3), Wheels (3).

Across all complaints, 2 report a crash, 2 report a fire, 3 report injuries.

The most safety-critical cluster is Wheels: 1 crash, 2 injury report(s).

Complaints by vehicle system

Owner complaints filed with the U.S. NHTSA for the 2015 Volvo XC60, grouped by the vehicle system each cites. A single complaint can name more than one system, so the group totals can add up to more than 46.

Engine 12 1 fire

“On 9/8/2021, Niello Volvo Sacramento service replaced my fuel pressure sensor and fuel line. On 9/15/2021, my engine caught fire and the car was deemed a total loss by insurance company. I drove from my home in Plumas Lake 95961 to Marysville approximately 10 miles away at 9:50 AM, at approximately 10:00-10:05 as I was nearing the end of my trip, a trouble light came on that said “engine performance decreased” and the picture of a turtle appeared on my dash screen, shortly after that another light appeared that said “battery not charging”, I parked my car in the Save Mart parking lot and exite…”
NHTSA complaint #11433750, 2021 · fire

“Engine blew up while my daughter was driving due to excessive oil consumption. Issue known by Volvo but we bought the car in 2023 and the 8year warranty recall was just about to expire and we knew nothing about it. Very dangerous”
NHTSA complaint #11751199, 2026

“Component/System that failed: The engine (T5 Drive-E) experienced sudden loss of propulsion and entered reduced engine performance mode. The vehicle is currently available for inspection and was towed to an authorized Volvo dealer following the incident. How safety was put at risk: On July 3, 2025, while driving approximately 75 mph on a crowded interstate highway in rural Ohio with cruise control engaged, the vehicle suddenly and without warning lost propulsion. Traffic included semi-trucks and other vehicles, with limited shoulder availability. The sudden loss of acceleration at highway spe…”
NHTSA complaint #11708737, 2025

Unknown Or Other 12

“VOLVO DEALER DESCRIBE AS ISSUE: Motor mounts: Front lower engine mount collapsed, other engine mount not yet verified. Power Steering: Stiff and hard to turn wheels. Transmission: Transmission shift sometimes is not easy to move up to down.”
NHTSA complaint #11582817, 2024

“My vehicle is having an oil consumption issue. I recently purchased a vehicle and the document stated that it was a oil change completed. Called the dealership to verify that a oil change Was indeed completed. Oil light came on stating that there was no or low oil. Arrive to oil change location and there was no oil reported in vehicle. Oil change completed, and 1600 miles later I have no oil in my vehicle again. I noticed the engine running a little harder than normal, and the car is extremely difficult catching acceleration. I contacted Volvo Cars LLC, and they suggested I bring my vehicle to…”
NHTSA complaint #11466531, 2022

“BATTERY DRAIN CAUSED BY RDR SYSTEM WHEN CAR IS SHUT OFF CAR IS SEARCHING FOR SATELLITE FOR RADIO”
NHTSA complaint #11318992, 2020

Electrical System 11 1 fire

“On 9/8/2021, Niello Volvo Sacramento service replaced my fuel pressure sensor and fuel line. On 9/15/2021, my engine caught fire and the car was deemed a total loss by insurance company. I drove from my home in Plumas Lake 95961 to Marysville approximately 10 miles away at 9:50 AM, at approximately 10:00-10:05 as I was nearing the end of my trip, a trouble light came on that said “engine performance decreased” and the picture of a turtle appeared on my dash screen, shortly after that another light appeared that said “battery not charging”, I parked my car in the Save Mart parking lot and exite…”
NHTSA complaint #11433750, 2021 · fire

“Vehicle failed to start after short trip (<5 miles) with no electrical power present. Jump started from another car after approximately 1/2 hour. Drove car to home, car stalled in driveway again with no electrical power. Replaced 5 year old battery car started fine then stalled on road during test drive while approaching an intersection and suffered loss of all electrical power including inoperative hazard flashers. Transmission went into park and car could not be moved out of active traffic lane. Car towed to repair shop where cracked fuse at positive battery terminal found (see photos a…”
NHTSA complaint #11585107, 2024

“VOLVO DEALER DESCRIBE AS ISSUE: Motor mounts: Front lower engine mount collapsed, other engine mount not yet verified. Power Steering: Stiff and hard to turn wheels. Transmission: Transmission shift sometimes is not easy to move up to down.”
NHTSA complaint #11582817, 2024

Fuel/Propulsion System 4 1 fire

“On 9/8/2021, Niello Volvo Sacramento service replaced my fuel pressure sensor and fuel line. On 9/15/2021, my engine caught fire and the car was deemed a total loss by insurance company. I drove from my home in Plumas Lake 95961 to Marysville approximately 10 miles away at 9:50 AM, at approximately 10:00-10:05 as I was nearing the end of my trip, a trouble light came on that said “engine performance decreased” and the picture of a turtle appeared on my dash screen, shortly after that another light appeared that said “battery not charging”, I parked my car in the Save Mart parking lot and exite…”
NHTSA complaint #11433750, 2021 · fire

“02/15/2025 I received a letter for oil consumption recall that was dated on 02/03/2023. Appointment was made same day I received the letter on 02/15/2023 and appointment couldnt be set sooner then 02/23/2023 which is the date the Oil consumption was done at Volvo of Bellevue. They changed the oil and sealed it and had me drive it 1000 miles, they said I didn't have an oil consumption problem and I disagreed because I told them I have to put in oil all the time. They said it has exceeded the 8yr or 100K miles of the extended warranty of the vehicle which ever comes first. I argued it had less t…”
NHTSA complaint #11676798, 2023

“In approximately 2016 we noticed a strong smell of gasoline around our new car. There was a puddle of gasoline under the car in our garage. We had the car towed to the Volvo dealership and they replaced some fuel-line components under the hood. Two days ago we started to notice a strong smell of gasoline in the passenger compartment of the vehicle. I lifted the hood and and removed the engine cover. I noticed the fuel sensor on top of the engine had fuel on it. I went to the Volvo dealer and they would not sell me a new sensor, they no longer sold just the sensor. Now, you have to buy…”
NHTSA complaint #11470184, 2022

Electronic Stability Control (Esc) 3

“WE HAVE IN AT LEAST 2 OCCASIONS EXPERIENCE THE FEATURE "CITY SAFETY" ON OUR VOLVO XC60 2015 , BRAKING TO A STOP WHILE WE ARE IN TRAFFIC FOR NO APPARENT REASON. THE COMPANY AS WELL AS THE DEALERSHIP CLAIM THIS IS HOW THE FEATURE IS SUPPOSE TO WORK . ACCORDING TO THEM THE SOFTWARE HAS ITS LIMITATIONS AND THESE LIMITATIONS INCLUDE THE CAR STOPING ABRUPTLY AND DANGEROUSLY. THE FEATURE CAN BE TURNED OFF BUT IT WILL RESET ITSELF TO ON EVERY TIME THE CAR IS RESTARTED. THE ADVICE WAS FOR US TO TURN THE FEATURE OFF EVERY TIME WE DRIVE IN THE CITY AND OR THROUGH FOG WITH DEFEATS THE PURPOSE OF A FEATUR…”
NHTSA complaint #11184313, 2019

“I WAS DRIVING AND MY VEHICLE COMPLETELY SHUT DOWN LEAVING ME STRANDED IN THE MIDDLE OF THE ROAD. I WAS NOT ABLE TO TURN ON THE HAZARD LIGHTS. IT APPEARED AS IF SOMEONE COMPLETED UNPLUGGED MY CAR FROM THE POWER OUTLET. COMPLETELY BLACK SCREEN ON ALL ELECTRONICS AND IF THE DOOR OPENED NO LIGHTS CAME ON. I HAVE THE VEHICLE AT THE DEALER AND THEY INDICATED THAT THEIR MIGHT BE A CORRUPT FILE AND A SOFTWARE UPDATE IS REQUIRED. I JUST WANT TO MAKE SURE THIS DOES NOT HAPPEN TO ANYONE ELSE. THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. ALSO, THE CAR WAS NOT ABLE TO…”
NHTSA complaint #11144948, 2018

“I HAVE SERIOUS QUESTIONS ABOUT HOW A SMALL BUMP THAT SCRAPED THE FRONT TIRE, BUT DID NOT EVEN SCRAPE THE EXTERIOR OF THE CAR COULD CAUSE THE ENTIRE REAR END SUSPENSION AND STABILIZATION BAR TO HAVE TO BE COMPLETELY REPLACED. ARE THERE STRUCTURAL PROBLEMS WITH THE VOLVO XC60S THAT COULD CASES THIS? THE CAR WASN'T MOVING MORE THAN 10 MPH AS IT WAS CROSSING AN INTERSECTION FROM A STANDSTILL AT A LIGHT IN A CITY WHEN THE RIGHT TIRE BUMPED SOMETHING IN THE ROAD. IT WAS GOING STRAIGHT.”
NHTSA complaint #10818388, 2015

Wheels 3 1 crash 2 injury

“WHEN I PURCHASED THE VEHICLE, I HAD TOLD SACRAMENTO NELLO VOLVO THAT THERE WAS A ISSUE WITH THE HANDLING OF THE CAR. I DID NOT LOOK AT THE ROTORS WHEN I PURCHASED THE VEHICLE. I HAVE BEEN OUT OF THE COUNTRY FIVE TIMES SINCE THE PURCHASE OF THE CAR SO, I HAVE BEARLY DRIVEN THE VEHICLE. I WAS FORTUNATE THAT I WAS DRIVING AT A LOW SPEED WHEN I USED THE BRAKES IN A HARD STOP AND THEY FAILED TO PREVENT A COLLISION. I WAS DRIVING ON A CITY STREET DRIVING NORTH TOWARDS TRAVIS AFB.”
NHTSA complaint #10906464, 2016 · crash · 2 injury(ies)

“TL* THE CONTACT OWNS A 2015 VOLVO XC60. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE WHEEL HUBS FAILED. THE CONTACT HEARD A GRINDING, THUMPING, AND CLUCKING NOISE WHILE TURNING LEFT OR RIGHT WHEN DRIVING IN LOCAL TRAFFIC. THE VEHICLE AND THE FRONT DRIVERS SIDE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE FRONT WHEEL HUBS WERE SEPARATED. THE VEHICLE WAS TAKEN TO PARKWAY VOLVO (5920 MARKET STREET, WILMINGTON, NC 29405, (910)-392-4888) AND THE FRONT PASSENGER SIDE WHEEL HUB WAS REPAIRED WITH HUB SERVICE KIT PART NUMBER: 31360096. THE CONTACT STATED THAT THE SERVICE KIT C…”
NHTSA complaint #11139613, 2018

“VEHICLE WAS PURCHASED FROM WEST COUNTY VOLVO IN ST. LOUIS, MISSOURI AS A NEW CAR (FIRST SALE) ON JULY 11, 2015. AT THE TIME OF SALE IT WAS DISCLOSED THAT THE VEHICLE WAS USED A DEALER DEMONSTRATION MODEL WITH 7,327 MILES ON THE VEHICLE AND THE VEHICLE HAD NOT BEEN PREVIOUSLY SOLD. IT WAS DISCLOSED THAT THE DEALER HAD "SWAPPED" WHEEL SETS WITH A NEWER 2016 XC60 THAT HAD JUST ARRIVED ON THE DEALERS LOT. AFTER ACCEPTING DELIVERY AND DRIVING THE VEHICLE APPROXIMATELY 30 HIGHWAY MILES TOWARDS KANSAS CITY, THE TPMS MALFUNCTION INDICATOR ILLUMINATED. THE DEALER WAS CONTACTED, AND DECLINED TO RE-I…”
NHTSA complaint #10734287, 2015

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Air Bags 2 1 crash 1 injury

“DRIVING IN A PARKING LOT RAN HEAD ON INTO LIGHT POLE WITH CONCRETE BOTTOM AT LESS THAN 10MPH. ALL AIRBAGS DEPLOYED AND RIGHT WRIST SEVERELY BURNED. ALMOST NO DAMAGE TO THE BUMPER INSURANCE CLAIM PROPOSED AT 9400 TO GET FIXED. ## VIN PASSED ## XC60 T5 2015 ##”
NHTSA complaint #11153176, 2018 · crash · 1 injury(ies)

“MY COMPLAINT IS REGARDING THE POOR DESIGN ON FRONT PASSENGER AIRBAG. FIRSTLY AFTER INFLATION THE AIRBAG DAMAGE THE DASHBOARD, YOU WILL NEED A BRAND NEW DASHBOARD IF YOUR AIRBAG GOING OFF. SECOND HOW IS POSSIBLE THE AIRBAG BEEN DESIGNED TO AFFECT THE WINDSCREEN BY BREAKING IT IF INFLATED ? IS THAT PART OF THE DESIGN OR THIS SHOULD NOT HAPPENED IN THIS INSTANCE? PLEASE FIND THE PHOTOS ATTACHED WITH THIS COMPLAINT.”
NHTSA complaint #11222500, 2019

Equipment 2 1 fire

“The contact owned a 2015 Volvo XC60. The contact stated that while driving on a main road at 25 MPH, when a message was displayed on the instrument panel that stated "Engine Performance Degraded" and the vehicle experienced a significant reduction in automotive power, the contact proceeded to pull over and a few moments later smoke was emitted from the front end of the vehicle, the contact immediatley exited the vehicle and shortly afterwards the vehicle was engulfed in flames. The contact mentioned that the vehicle was serviced at the dealer prior to the fire. The origin of the fire was unkno…”
NHTSA complaint #11666124, 2025 · fire

“The contact owns a 2015 Volvo XC60. The contact stated that every three weeks an oil change was performed on the vehicle. The contact stated that low oil level or oil empty messages were displayed. The vehicle was taken to the dealer who confirmed that the vehicle was consuming 15-quarts of engine oil every 6,000 miles driven. The dealer determined that oil was leaking into the pistons. The dealer stated that the pistons and piston rings needed to be replaced. The contact learned of an extended warranty coverage under NHTSA ID Number: 10234800 (Equipment). The vehicle had not been repaired. Th…”
NHTSA complaint #11628991, 2024

Forward Collision Avoidance 2

“VOLVO DEALER DESCRIBE AS ISSUE: Motor mounts: Front lower engine mount collapsed, other engine mount not yet verified. Power Steering: Stiff and hard to turn wheels. Transmission: Transmission shift sometimes is not easy to move up to down.”
NHTSA complaint #11582817, 2024

“WE HAVE IN AT LEAST 2 OCCASIONS EXPERIENCE THE FEATURE "CITY SAFETY" ON OUR VOLVO XC60 2015 , BRAKING TO A STOP WHILE WE ARE IN TRAFFIC FOR NO APPARENT REASON. THE COMPANY AS WELL AS THE DEALERSHIP CLAIM THIS IS HOW THE FEATURE IS SUPPOSE TO WORK . ACCORDING TO THEM THE SOFTWARE HAS ITS LIMITATIONS AND THESE LIMITATIONS INCLUDE THE CAR STOPING ABRUPTLY AND DANGEROUSLY. THE FEATURE CAN BE TURNED OFF BUT IT WILL RESET ITSELF TO ON EVERY TIME THE CAR IS RESTARTED. THE ADVICE WAS FOR US TO TURN THE FEATURE OFF EVERY TIME WE DRIVE IN THE CITY AND OR THROUGH FOG WITH DEFEATS THE PURPOSE OF A FEATUR…”
NHTSA complaint #11184313, 2019

Power Train 2

“The vehicle shakes and engine abruptly shuts off even after a new tune up”
NHTSA complaint #11684302, 2025

“SINCE PURCHASED, ENGINE DIES, DOES NOT RESPOND TO THROTTLE. TAKEN TO DEALER SEVERAL TIMES, ESCALATED TO VOLVO. NO CODES, NO TROUBLE FOUND. ON TUESDAY VEHICLE STRANDED IN INTERSECTION, NO POWER. MY WIFE DESPERATELY PUMPED THE ACCELERATOR WITH NO REACTION UNTIL AT LAST THE ENGINE CAME TO LIFE, ALLOWING HER TO CLEAR THE INTERSECTION. THIS WAS A NEAR MISS ACCIDENT. THIS IS THE THIRD NEAR MISS. VOLVO FACTORY TECHNICIAN DECLARED NO FAILURE ON THE BASIS OF A TEST DRIVE, AND NO CODES.”
NHTSA complaint #11063405, 2018

Seat Belts 2

“Since buying our xc60 Feb 2022, anytime we have our grandchildren we buckle their high back car seats in the rear seat of our volvo. Every time we install the car seats, the seat belts will not lock after being buckled. The implications of a seat belt failing to lock a car seat down could he catastrophic. It doesn't matter how many times we expand the belt and release it, tap the brake, buckle or unbuckle the belts will not lock. This poses a life threatening danger to children who are supposed to be safely secured in their seats. Coincidentally, the driver belt randomly locks sometimes even c…”
NHTSA complaint #11491124, 2022

“Seat belt loose and doesn’t tighten with sudden stops. Consumer stated that dealer has not contacted her about replacing recalled seatbelt.*JB Consumer notified dealer multiple times and their response was, “we’re very busy and we need to get the part. You will get a call when it comes in.”
NHTSA complaint #11450591, 2021

Service Brakes 2 1 crash 2 injury

“WHEN I PURCHASED THE VEHICLE, I HAD TOLD SACRAMENTO NELLO VOLVO THAT THERE WAS A ISSUE WITH THE HANDLING OF THE CAR. I DID NOT LOOK AT THE ROTORS WHEN I PURCHASED THE VEHICLE. I HAVE BEEN OUT OF THE COUNTRY FIVE TIMES SINCE THE PURCHASE OF THE CAR SO, I HAVE BEARLY DRIVEN THE VEHICLE. I WAS FORTUNATE THAT I WAS DRIVING AT A LOW SPEED WHEN I USED THE BRAKES IN A HARD STOP AND THEY FAILED TO PREVENT A COLLISION. I WAS DRIVING ON A CITY STREET DRIVING NORTH TOWARDS TRAVIS AFB.”
NHTSA complaint #10906464, 2016 · crash · 2 injury(ies)

“WE HAVE IN AT LEAST 2 OCCASIONS EXPERIENCE THE FEATURE "CITY SAFETY" ON OUR VOLVO XC60 2015 , BRAKING TO A STOP WHILE WE ARE IN TRAFFIC FOR NO APPARENT REASON. THE COMPANY AS WELL AS THE DEALERSHIP CLAIM THIS IS HOW THE FEATURE IS SUPPOSE TO WORK . ACCORDING TO THEM THE SOFTWARE HAS ITS LIMITATIONS AND THESE LIMITATIONS INCLUDE THE CAR STOPING ABRUPTLY AND DANGEROUSLY. THE FEATURE CAN BE TURNED OFF BUT IT WILL RESET ITSELF TO ON EVERY TIME THE CAR IS RESTARTED. THE ADVICE WAS FOR US TO TURN THE FEATURE OFF EVERY TIME WE DRIVE IN THE CITY AND OR THROUGH FOG WITH DEFEATS THE PURPOSE OF A FEATUR…”
NHTSA complaint #11184313, 2019

Suspension 2

“TL* THE CONTACT OWNS A 2015 VOLVO XC60. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE WHEEL HUBS FAILED. THE CONTACT HEARD A GRINDING, THUMPING, AND CLUCKING NOISE WHILE TURNING LEFT OR RIGHT WHEN DRIVING IN LOCAL TRAFFIC. THE VEHICLE AND THE FRONT DRIVERS SIDE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE FRONT WHEEL HUBS WERE SEPARATED. THE VEHICLE WAS TAKEN TO PARKWAY VOLVO (5920 MARKET STREET, WILMINGTON, NC 29405, (910)-392-4888) AND THE FRONT PASSENGER SIDE WHEEL HUB WAS REPAIRED WITH HUB SERVICE KIT PART NUMBER: 31360096. THE CONTACT STATED THAT THE SERVICE KIT C…”
NHTSA complaint #11139613, 2018

“I HAVE SERIOUS QUESTIONS ABOUT HOW A SMALL BUMP THAT SCRAPED THE FRONT TIRE, BUT DID NOT EVEN SCRAPE THE EXTERIOR OF THE CAR COULD CAUSE THE ENTIRE REAR END SUSPENSION AND STABILIZATION BAR TO HAVE TO BE COMPLETELY REPLACED. ARE THERE STRUCTURAL PROBLEMS WITH THE VOLVO XC60S THAT COULD CASES THIS? THE CAR WASN'T MOVING MORE THAN 10 MPH AS IT WAS CROSSING AN INTERSECTION FROM A STANDSTILL AT A LIGHT IN A CITY WHEN THE RIGHT TIRE BUMPED SOMETHING IN THE ROAD. IT WAS GOING STRAIGHT.”
NHTSA complaint #10818388, 2015

Vehicle Speed Control 2

“Component/System that failed: The engine (T5 Drive-E) experienced sudden loss of propulsion and entered reduced engine performance mode. The vehicle is currently available for inspection and was towed to an authorized Volvo dealer following the incident. How safety was put at risk: On July 3, 2025, while driving approximately 75 mph on a crowded interstate highway in rural Ohio with cruise control engaged, the vehicle suddenly and without warning lost propulsion. Traffic included semi-trucks and other vehicles, with limited shoulder availability. The sudden loss of acceleration at highway spe…”
NHTSA complaint #11708737, 2025

“TOOK CAR THROUGH THE CAR WASH. AS I WAS SLOWLY EXITING TO PARK INTO A SPOT TO VACUUM THE CAR, I TOOK MY FOOT OFF THE ACCELERATOR TO DRIVE UP TO THE SPOT AND STARTED TO PUT MY FOOT ON THE BRAKE WHEN THE CAR BY ITSELF REVVED UP THE ACCELERATION JUMPED OVER THE CURVE EVEN AS I WAS LITERALLY STANDING ON THE BRAKE PEDAL TO GET THE CAR TO STOP. FINALLY IT DID STOP AND THANKFULLY THERE WAS NO-ONE IN FRONT WHEN THIS HAPPENED. I HAVE CALLED THE DEALER TO CHECK WHETHER THERE HAS BEEN ANY RECALLS AND WAS TOLD THAT NONE HAVE BEEN ISSUED. I NEED TO LEAVE THE CAR FOR THEM TO INSPECT IT WHICH I PLAN TO DO.…”
NHTSA complaint #11207290, 2019

Chest Clip 1

“Chest clip is magnetized to assist with closing the clip - my clip does not stay latched shut, pops open at a slight push. I have another one of these seats, manufactured at a later date, and the chest clip needs the buttons pushed to open, so I know this is incorrect. Chicco does not feel the need to replace the seat, said they will send me a new retainer clip. If there was an option to attach a video to this complaint, I would.”
NHTSA complaint #11640491, 2025

Engine And Engine Cooling 1

“The contact owns a 2015 Volvo XC60. The contact stated that every three weeks an oil change was performed on the vehicle. The contact stated that low oil level or oil empty messages were displayed. The vehicle was taken to the dealer who confirmed that the vehicle was consuming 15-quarts of engine oil every 6,000 miles driven. The dealer determined that oil was leaking into the pistons. The dealer stated that the pistons and piston rings needed to be replaced. The contact learned of an extended warranty coverage under NHTSA ID Number: 10234800 (Equipment). The vehicle had not been repaired. Th…”
NHTSA complaint #11628991, 2024

Lane Departure 1

“VEHICLE HAS BEEN TAKEN TO DEALER MANY TIMES OVER TWO YEARS FOR INTERMITTENT FAILURE OF THE PASSENGER SIDE BLIS. WILL FAIL TO INDICATE VEHICLE IN BLINDSPOT IN MOTION OR STATIONARY. ESCALATED TO VOLVO, THEIR MECHANIC SAYS WORKING AS DESIGNED, REGARDLESS OF FAILURES. WILL ESCALATE HIGHER LEVEL. DRIVERS SIDE BLIS WORKS WITHOUT FAILURE. VOLVO SAYS TRAVELING EAST/WEST IS PROBLEM, DESPITE BEING TOLD FAILURE OCCURS WHILE TRAVELING NORTH/SOUTH.”
NHTSA complaint #11063404, 2018

Steering 1 1 crash 2 injury

“WHEN I PURCHASED THE VEHICLE, I HAD TOLD SACRAMENTO NELLO VOLVO THAT THERE WAS A ISSUE WITH THE HANDLING OF THE CAR. I DID NOT LOOK AT THE ROTORS WHEN I PURCHASED THE VEHICLE. I HAVE BEEN OUT OF THE COUNTRY FIVE TIMES SINCE THE PURCHASE OF THE CAR SO, I HAVE BEARLY DRIVEN THE VEHICLE. I WAS FORTUNATE THAT I WAS DRIVING AT A LOW SPEED WHEN I USED THE BRAKES IN A HARD STOP AND THEY FAILED TO PREVENT A COLLISION. I WAS DRIVING ON A CITY STREET DRIVING NORTH TOWARDS TRAVIS AFB.”
NHTSA complaint #10906464, 2016 · crash · 2 injury(ies)

Structure 1 1 crash 1 injury

“DRIVING IN A PARKING LOT RAN HEAD ON INTO LIGHT POLE WITH CONCRETE BOTTOM AT LESS THAN 10MPH. ALL AIRBAGS DEPLOYED AND RIGHT WRIST SEVERELY BURNED. ALMOST NO DAMAGE TO THE BUMPER INSURANCE CLAIM PROPOSED AT 9400 TO GET FIXED. ## VIN PASSED ## XC60 T5 2015 ##”
NHTSA complaint #11153176, 2018 · crash · 1 injury(ies)

Visibility 1

“THERE IS AN ACCORDION STYLE PIECE ON THE LEFT AND RIGHT SIDE OF THE SUNROOF THAT EXPANDS WHEN THE SUNROOF IS OPENED AS A VENT. THE LEFT (DRIVER) SIDE ACCORDION PIECE BECAME LOOSE AND FELL ON MY HEAD THREE TIMES. IT WAS REPAIRED BY THE DEALER I PURCHASED THE VEHICLE FROM TWICE. WHEN I TOOK THE VEHICLE TO THE DEALER THE FIRST TIME I WAS INFORMED THAT PART HAS FALLEN OFF OF MANY VEHICLES. THE PERSON THAT SCHEDULED THE APPOINTMENT INFORMED ME SHE WAS GOING TO WATCH THE TECHNICIAN AS THEY REINSTALL THE PART SO SHE CAN REINSTALL OTHERS. A SERVICE REPORT WASN'T MADE BY THE DEALER BECAUSE IT TOOK LESS…”
NHTSA complaint #10703356, 2015

Visibility/Wiper 1

“THE TINTING ON THE REAR WINDOW IS SO DARK, IT MAKES IT ALMOST IMPOSSIBLE TO SEE ANYTHING WHEN DRIVING. I HAVE TO RELY ON THE SIDE MIRRORS ONLY TO SEE IF THERE IS ANYTHING BEHIND ME. IT BECOMES EXTREMELY CRITICAL WHEN TRYING TO BACK UP USING THE REAR VIEW MIRROR. YOU CAN'T SEE ANY DETAILS AND I HAVE SCRAPED OBJECTS BEHIND THE CAR.”
NHTSA complaint #11032208, 2017

How we read this (methodology)

How to read this: raw complaint totals are not a clean reliability score — a model year with more cars sold, or simply more years on the road, accumulates more complaints regardless of how good it is. So this page leans on two signals that are not distorted by sales volume: the share of complaints falling on each vehicle system (the breakdown above) and NHTSA's own crash / fire / injury / death flags. When we compare model years of the same model, we normalise by years on the road (complaints ÷ vehicle age) rather than comparing raw totals. Age-normalised, the 2015 Volvo XC60 draws about 3.8 complaints per year on the road, ranking 2 of 8 among the Volvo XC60 model years we have ingested (1 = most complaints per year on road).

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