2015 Infiniti QX60 Problems & Owner Complaints

Power Train 23

“Transmission is shuttering when pushing on the gas”
NHTSA complaint #11704436, 2025

“I saw engine warning lamp. It reported Transmission problem.When I press the gas pedal I feel the a lot of shudder .”
NHTSA complaint #11667058, 2025

“In the beginning when I pull off the car shudders and jerks speed was delayed. Now in the middle of driving with some speed the car beginnings to strain and barely move although the gauge shows I’m going 40 miles the car is straining and going under 5 miles. This started maybe a year ago but now it is much worser.”
NHTSA complaint #11656454, 2025

Unknown Or Other 22 2 crash 1 fire 1 injury

“The contact owned a 2015 Infinity QX60. The contact stated that while his wife was stopped at a traffic light, black smoke was emitting from under both front seats, and entered the interior of the cab. The contact's wife returned to the work parking lot, however, the black smoke and flames were excessive and immediately exited the vehicle. No warning lights were illuminated. All the air bags deployed. The contact's wife was transported to the hospital by co-workers. The doctor examined that the contact's wife had sustained 2nd degree burns on both arms and hands that required medical attention…”
NHTSA complaint #11644814, 2025 · fire · 1 injury(ies)

“Upon arrival home, my wife and son had their doors open (driver's and passenger's front doors) and were in the process of getting out the vehicle. Shortly after, the vehicle began to roll backwards down the driveway, scraping the passenger front door along my truck. My son had to run backwards to get out from between the two vehicles. He could have been knocked by the door and run over. My wife attempted to press the brakes but the vehicle was off so the brakes did not work. It rolled back into the street and stopped on the curb on the other side. Thankfully no cars were passing by and hit the…”
NHTSA complaint #11496953, 2022 · crash

“I WAS BCKNG OUT OF A PKNG SPOT BETWEEN 2 CARS AND THE BACK UP CAMERA SHOWED LOTS OF SPACE. I MADE SURE THE RIGHT OF MY VEHICLE WOULD NOT HIT PARKED CARS I WAS CLEAR ON THE LEFT. I BACKED UP A FEW INCHES AND HEARD GLASS BREAK AND TAPPED THE BEIGE BRICK WALL. UNTIL IMPACT THE SENSORS DID NOT LIGHT UP OR BEEP AT ALL. AT THE POINT OF IMPACT IT WAS FRENZY BEEPING. A WITNESS SAW THE INCIDENT AND WE WALKED BEHIND THE VEHICLE TO SEE DAMAGE. BECAUSE THE REAR LIGHTS AND BRAKE LIGHTS STICK OUT FURTHER THAN THE BUMPER THE LIGHTS ARE DAMAGED. I TOOK IT TO THE DEALER THE NEXT DAY, TMO CAME OUT TO LOOK AT MY…”
NHTSA complaint #10954597, 2017 · crash

Engine 16

“The fuel sensors on the car is not recognizing I have gas in my car, the battery and engine like come on while driving , then the whole system shuts off will the car is still driving.”
NHTSA complaint #11671509, 2025

“transmission slip and jerk and it's hard to accelerate”
NHTSA complaint #11608223, 2024

“I took my 2015 qx60 into the infiniti dealership on 4/3/2023 because it was misfiring, was told that there was a coolant leakage into cylinder 2, I need to get a new motor and was given a 25,671.77 quote. I just had my car at the same dealership on 1/26/2023 and was told that everything was fine with my car. The problem started in March and I just had gotten gas, so I thought it was bad gas and needed to drive it out. But when I finally driven it out and got more from another station the problem persist. During this time my service engine light did not come on, my car did not run hot nor did i…”
NHTSA complaint #11516685, 2023

Electrical System 15 2 crash

“DRIVER ASSISTANCE PKG AND AROUND VIEW MONITOR WITH MOD DOES NOT WORK ANYMORE AFTER COLLISION REPAIR. THE SUV WAS REPAIRED WITH GENUINE INFINITI PARTS. AFTER THE REPAIR WAS COMPLETED, THE DRIVER ASSISTANCE PACKAGE OPTIONS AND THE MOVING OBJECT DETECTION AT THE FRONT NO LONGER WORKS. IT HAS BEEN AT THE COLLISION CENTER AND INFINITI DEALERSHIP FOR OVER 2 MONTHS AND THEY CAN NOT FIGURE OUT THE CAUSE OF THE MALFUNCTION. ALL THE INFINITI DEALERSHIP HAS DONE WAS SAID THE COMPUTER DOES NOT SHOW AN ERROR. I HAVE ASKED INFINITI TO CALL IN AN EXPERT ENGINEER IF THEY DO NOT KNOW HOW TO FIX IT. IF IT IS A…”
NHTSA complaint #11228791, 2019 · crash

“I WAS BCKNG OUT OF A PKNG SPOT BETWEEN 2 CARS AND THE BACK UP CAMERA SHOWED LOTS OF SPACE. I MADE SURE THE RIGHT OF MY VEHICLE WOULD NOT HIT PARKED CARS I WAS CLEAR ON THE LEFT. I BACKED UP A FEW INCHES AND HEARD GLASS BREAK AND TAPPED THE BEIGE BRICK WALL. UNTIL IMPACT THE SENSORS DID NOT LIGHT UP OR BEEP AT ALL. AT THE POINT OF IMPACT IT WAS FRENZY BEEPING. A WITNESS SAW THE INCIDENT AND WE WALKED BEHIND THE VEHICLE TO SEE DAMAGE. BECAUSE THE REAR LIGHTS AND BRAKE LIGHTS STICK OUT FURTHER THAN THE BUMPER THE LIGHTS ARE DAMAGED. I TOOK IT TO THE DEALER THE NEXT DAY, TMO CAME OUT TO LOOK AT MY…”
NHTSA complaint #10954597, 2017 · crash

“When driving my car when I am at a certain speed whether 60 or above on the highway, when I start to decelerate the car starts to shake. It is often as I drive daily. The FCW is constantly coming on saying manufacturer failure check manual. Also since I cannot update my maps as the disc is no longer made I use a car play. The music always cuts out”
NHTSA complaint #11749353, 2025

Air Bags 13

“supplemental air bag warning light is on. also the passenger airbag light is on.”
NHTSA complaint #11630960, 2024

“The contact owns a 2015 Infiniti QX60. The contact stated that while starting the vehicle, the air bag warning light on the passenger’s side continuously flashed. The vehicle was taken to the local dealer who diagnosed the failure with the air bag. The vehicle was not repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 115,483.”
NHTSA complaint #11462029, 2022

“The contact owns a 2015 Infiniti QX60. The contact stated that while her son was driving 70 mph, the front and rear passenger’s side seat air bag deployed inadvertently. The driver pulled the vehicle over to the side of the road and checked the vehicle. The vehicle was not struck by an object for the air bag to deploy. The driver continued driving back to the residence. There was no warning light illuminated. The contact reached out to the local dealer for the vehicle to be inspected however, an appointment was not yet scheduled. The vehicle was not diagnosed nor repaired. The manufacturer was…”
NHTSA complaint #11424850, 2021

Vehicle Speed Control 7 1 crash

“DRIVER ASSISTANCE PKG AND AROUND VIEW MONITOR WITH MOD DOES NOT WORK ANYMORE AFTER COLLISION REPAIR. THE SUV WAS REPAIRED WITH GENUINE INFINITI PARTS. AFTER THE REPAIR WAS COMPLETED, THE DRIVER ASSISTANCE PACKAGE OPTIONS AND THE MOVING OBJECT DETECTION AT THE FRONT NO LONGER WORKS. IT HAS BEEN AT THE COLLISION CENTER AND INFINITI DEALERSHIP FOR OVER 2 MONTHS AND THEY CAN NOT FIGURE OUT THE CAUSE OF THE MALFUNCTION. ALL THE INFINITI DEALERSHIP HAS DONE WAS SAID THE COMPUTER DOES NOT SHOW AN ERROR. I HAVE ASKED INFINITI TO CALL IN AN EXPERT ENGINEER IF THEY DO NOT KNOW HOW TO FIX IT. IF IT IS A…”
NHTSA complaint #11228791, 2019 · crash

“In the beginning when I pull off the car shudders and jerks speed was delayed. Now in the middle of driving with some speed the car beginnings to strain and barely move although the gauge shows I’m going 40 miles the car is straining and going under 5 miles. This started maybe a year ago but now it is much worser.”
NHTSA complaint #11656454, 2025

“Vehicle looses power randomly. No engine or warning lights. RPMs will rev but car will not go into gear or drive. I can shut off the vehicle for a couple hours then restart and will drive fine until randomly happens again.”
NHTSA complaint #11544191, 2023

Service Brakes 5

“Vehicle looses power randomly. No engine or warning lights. RPMs will rev but car will not go into gear or drive. I can shut off the vehicle for a couple hours then restart and will drive fine until randomly happens again.”
NHTSA complaint #11544191, 2023

“Random loss of acceleration. Car wont move faster that 2mi/hr. When It occurs, I depress the gas pedal, the engine is silent Put car into neutral or Park and depress the gas pedal and the engine rev's as normal. This has happened several times and a few times while driving on busy highway and almost being hit from behind because vehicle eventually stops and won’t start back up. Brakes would also go to the floor which causes seat belt to snatch you back. My vehicle is unsafe and Infiniti consumer affairs won’t do anything about it. They only fixed the brake issue after a year and 1/2 of compla…”
NHTSA complaint #11481682, 2020

“FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT'S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOLD US THIS ISSUE WOULD BE REPLACED UNDER RECALL. THEN SAID SORRY IT'S JUST A BULLETIN NOW. BUT IT WILL TURN INTO A RECALL BEFORE THE WINTER. AND THAI WAS LAST YEAR. SO WE HAVE WAITED OVER A YEAR NOW A…”
NHTSA complaint #11366207, 2020

Exterior Lighting 4

“Moisture in headlight results in headlight shortage. Moisture in headlight is not a result of collision or damage. Per service bulletin Classification: EL03-031L Reference ITB03-051L, the headlight moisture issue is an ongoing issue for 2011-2019 Infiniti's all models.”
NHTSA complaint #11456827, 2022

“TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THERE WAS WATER ENTERING INTO THE HEADLAMP HOUSINGS. THE CONTACT STATED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO KELLY INFINITI (155 ANDOVER ST, DANVERS, MA 01923, (978) 774-1000) WHO STATED THAT THE HEADLAMPS ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER COVERED UNDER WARRANTY, AND OFFERED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.”
NHTSA complaint #11396746, 2021

“EXCESSIVE CONDENSATION AND INTERNAL FOGGING IN THE PASSENGER SIDE HEAD LAMP CAUSED THE LIGHTS (HIGH BEAMS, HAZARD BEAMS AND REGULAR LIGHTS) TO FAIL AND REMAIN INOPERABLE. DRIVING WITHOUT PROPER PAIRED LIGHTING IS UNSAFE. THE HEADLAMP ASSEMBLY WAS DIAGNOSED AT AN INFINITI DEALER AS REQUIRING FULL REPLACEMENT. EXCESSIVE CONDENSATION CAUSED THE WATER TO DAMAGE THE HEADLIGHT ASSEMBLY AND IS NOT ASSOCIATED WITH THE NORMAL WEAR AND TEAR REQUIRED BY CONSUMERS. THE COST OF REPLACING SAID HEAD LAMP ASSEMBLY EXCEEDS $2000 EVEN THOUGH THE CAR HAS NOT ENCOUNTERED A FRONT END COLLISION. AFTER CONTACTING IN…”
NHTSA complaint #11288273, 2019

Forward Collision Avoidance 4

“When driving my car when I am at a certain speed whether 60 or above on the highway, when I start to decelerate the car starts to shake. It is often as I drive daily. The FCW is constantly coming on saying manufacturer failure check manual. Also since I cannot update my maps as the disc is no longer made I use a car play. The music always cuts out”
NHTSA complaint #11749353, 2025

“The brakes will go to the floor on its own and won’t stop and almost rear ended vehicles or ran lights due to not being able to stop. The brake issue has been reproduced and noted on service records. I am a 100% disabled veteran that requires a mobility scooter for mobility and appointments. The other issue is the vehicle will loose power anywhere and anytime and has to be towed in by AAA to the Infiniti dealership every time and they say the issue cannot be reproduced and I have gone thru their complaint system and they are in the process of sending technicians to finally look at the vehicle.…”
NHTSA complaint #11486584, 2022

“The vehicle on at least 4 occasions has stopped accelerating when driving the vehicle (first time I believe was fall 2021, this last time was Spring 2022). Most of the times that the issue was noticed, the car was was moving at slower speeds (35 or less). The engine remained running but pressing on the gas pedal didn't make the vehicle increase it's speed. The first time it did this we took it to the dealership to inspect. They could not replicate the issue and they said that no error codes showed up. We left with no repairs or answers. It happened 2 more times after that. Each of those…”
NHTSA complaint #11458867, 2022

Fuel/Propulsion System 4

“The fuel sensors on the car is not recognizing I have gas in my car, the battery and engine like come on while driving , then the whole system shuts off will the car is still driving.”
NHTSA complaint #11671509, 2025

“When tempature is hot outside or if I sit in idle for a while in traffic, car starts skipping, stalling and shuts off. I’ve already taken it to two dealerships to be fixed and spent thousands of dollars and it starts doing it again in a few months.”
NHTSA complaint #11512763, 2023

“Car stops when turning a corner. When turning it back on, it moves slow and it might have power to move but then it goes slow. The battery will drain quickly and the it stops all together. It's like the engine just goes out.”
NHTSA complaint #11507893, 2023

Structure 4

“DRIVING ON AN OPEN FREEWAY, THE SUNROOF SHATTERED FROM THE INSIDE OUTWARD.”
NHTSA complaint #11328769, 2020

“THE SUNROOF SPONTANEOUSLY EXPLODED. WE WERE DRIVING DOWN THE HIGHWAY ON A SUNNY DAY. NO OBJECTS STRUCK THE GLASS BUT IT SHATTERED. THE REMAINING GLASS IS CURVED OUTWARD AS IF PRESSURE FROM WITHIN THE CAR CAUSED IT TO SHATTER.”
NHTSA complaint #11140175, 2018

“SUNROOF SUDDENLY EXPLODED AT HIGHWAY SPEED, BUT AFTER ONLY A 5 MINUTE TRIP WITH ALL WINDOWS UP. NO WEATHER ISSUES, NO DAMAGE TO THE SHADE PANEL; WAS NOT HIT BY ANYTHING.”
NHTSA complaint #11065520, 2018

Visibility/Wiper 3

“While driving on a state highway at approximately 65 mph, there was a loud exploding sound followed by loud rushing air. I quickly realized that my sunroof glass had shattered. Fortunately the sunroof shade was closed so no glass came into the vehicle. Besides myself driving, both of my kids were sitting in the back seat and could have been injured by flying glass shards. There were no other vehicles around me and nothing apparently struck my vehicle.”
NHTSA complaint #11433982, 2021

“ON MARCH 26, 2021 THE SUNROOF EXPLODED AND SHATTERED DURING COMMUTE HOME FROM WORK IN DALLAS ON I30 EASTBOUND NEAR THE FERGUSON ROAD EXIT. TRAFFIC WAS SURPRISINGLY LIGHT AND THERE WERE NO LARGE TRUCKS NEAR ME.”
NHTSA complaint #11405281, 2021

“AS WE WERE DRIVING ON THE INTERSTATE WE HEARD A VERY LOUD EXPLOSION TYPE SOUND. IT WAS NIGHT BUT IN A WELL LIT SECTION OF INTERSTATE. WE WEREN'T NEAR ANY OVERPASSES AND WERE IN THE RIGHT LANE OF A THREE LANE HIGHWAY. WE PULLED OVER AS SOON AS IT WAS SAFE TO SEE WHAT HAD HAPPENED. WHEN WE CHECKED THE CAR WE DISCOVERED OUR SUNROOF WAS SHATTERED SIGNIFICANTLY. NEITHER OF US IN THE FRONT SEAT SAW ANYTHING COMING TOWARDS US AND THERE WAS NO EVIDENCE THAT ANYTHING HIT US. WE WERE TRAVELING ABOUT 75 MILES AN HOUR WITH CRUISE CONTROL SET. THE SUN SHADE WAS CLOSED AT THE TIME THE GLASS SHATTERED SO NON…”
NHTSA complaint #11268706, 2019

Electronic Stability Control (Esc) 2 1 crash

“DRIVER ASSISTANCE PKG AND AROUND VIEW MONITOR WITH MOD DOES NOT WORK ANYMORE AFTER COLLISION REPAIR. THE SUV WAS REPAIRED WITH GENUINE INFINITI PARTS. AFTER THE REPAIR WAS COMPLETED, THE DRIVER ASSISTANCE PACKAGE OPTIONS AND THE MOVING OBJECT DETECTION AT THE FRONT NO LONGER WORKS. IT HAS BEEN AT THE COLLISION CENTER AND INFINITI DEALERSHIP FOR OVER 2 MONTHS AND THEY CAN NOT FIGURE OUT THE CAUSE OF THE MALFUNCTION. ALL THE INFINITI DEALERSHIP HAS DONE WAS SAID THE COMPUTER DOES NOT SHOW AN ERROR. I HAVE ASKED INFINITI TO CALL IN AN EXPERT ENGINEER IF THEY DO NOT KNOW HOW TO FIX IT. IF IT IS A…”
NHTSA complaint #11228791, 2019 · crash

“FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT'S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOLD US THIS ISSUE WOULD BE REPLACED UNDER RECALL. THEN SAID SORRY IT'S JUST A BULLETIN NOW. BUT IT WILL TURN INTO A RECALL BEFORE THE WINTER. AND THAI WAS LAST YEAR. SO WE HAVE WAITED OVER A YEAR NOW A…”
NHTSA complaint #11366207, 2020

Seat Belts 2

“Random loss of acceleration. Car wont move faster that 2mi/hr. When It occurs, I depress the gas pedal, the engine is silent Put car into neutral or Park and depress the gas pedal and the engine rev's as normal. This has happened several times and a few times while driving on busy highway and almost being hit from behind because vehicle eventually stops and won’t start back up. Brakes would also go to the floor which causes seat belt to snatch you back. My vehicle is unsafe and Infiniti consumer affairs won’t do anything about it. They only fixed the brake issue after a year and 1/2 of compla…”
NHTSA complaint #11481682, 2020

“TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE LAP SEAT BELT SCREW, WHICH WAS MOUNTED TO THE DOOR, DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THE SUPPORT SCREW WAS NOT SECURELY INSTALLED DURING PRODUCTION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE. UPDATED 6/24/15*CN”
NHTSA complaint #10705414, 2015

Steering 2

“The contact owns a 2015 Infiniti QX60. The contact stated while driving at undisclosed speeds, the steering wheel became inoperable. The contact maneuvered the steering wheel in the correct direction, and the power steering warning light illuminated. The contact stated that while the vehicle was turned off, the steering wheel failed to lock as designed. The contact stated that the failure recurred intermittently. The vehicle was taken to the same dealer several times however, the failure was not duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The f…”
NHTSA complaint #11587736, 2023

“The contact owns a 2015 Infiniti QX60. The contact stated that while driving at various speeds, the vehicle lost power steering functionality with the power steering warning light illuminated. The vehicle was taken to the dealer on several occasions however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been notified of the failure. The failure mileage was approximately 35,000.”
NHTSA complaint #11527265, 2022

Lane Departure 1

“As The vehicles drive it will intermittently lose power. This is continuous problem ever since 2 weeks after I purchased the vehicle. The power loss can last for 1 sec or most recently up to about 3 to 4 secs. The other day I had to pull over after the vehicle lost power and wait two minutes before starting back on the drive. When it loses power, the power steering goes out and if approaching a turn and/or a decent curve in the road, that can be very hazardous. I Believe this is a huge safety concern and many people have experienced the same malfunctions.”
NHTSA complaint #11685426, 2025

Suspension 1

“I took my car in for oil change to Infiniti dealer (Infiniti of Nashua) on 4/29/26 and was told by dealer that the rear subframe is rusted and my car is not safe to drive, with a repair estimate of $13,184 to replace rear subframe with all hardware. Actually, I had oil change and 4 wheel alignment done at the same Infiniti dealer less than a year back on 6/25/25. At that visit, the only recommended work was to replace oil pan (beginning to rust), battery service, and wiper replacement. There was no mention of a rusting rear subframe. My car is available for inspection, and i am afraid to drive…”
NHTSA complaint #11735210, 2026

Visibility 1

“TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING. THE SUN ROOF APPEARED TO BE PRESSURIZED TO THE POINT THAT IT BUCKLED OUTWARD WHEN THE FAILURE OCCURRED. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN AND PARKED DUE TO THE FAILURE. A DEALER HAD NOT BEEN NOTIFIED. THE MANUFACTURER WAS IMMEDIATELY NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,519.”
NHTSA complaint #11184878, 2019