2015 Ford Expedition Problems & Owner Complaints

Electrical System 45 3 fire

“Smelled smoke, then a small amount of dark smoke was noted to be coming from A/C vents I pulled over & turned off car The smoke stopped. I exited the car & called my husband. I opened the car hood to inspect. There was nothing suspicious. No source of the smell or smoke was identified. I re-entered the car, turned on the engine, and lots of dark smoke exuded from of A/C Vents & the engine. I turned off the engine, left the car & moved away. I called 911. A passer by went into the Post office, returned with a fire extinguisher & sprayed the engine. This seemed to temporize things for a very sh…”
NHTSA complaint #11556566, 2023 · fire

“MY CAR WAS LEFT IN PARK WITH THE ENGINE RUNNING AND AC ON FOR 30 MIN DUE TO HAVING GROCERIES IN THE CAR. MY CAR CAUGHT FIRE AND COMPLETELY BURNED UP. THERE WAS NOTHING FLAMMABLE IN MY CAR OTHER THAN THE 1/4 TANK OF GAS I HAD LEFT. FIRE CHIEF SAID THE FIRE APPEARED TO START IN THE ENGINE. THE VEHICLE WAS PARKED IN A DRIVEWAY. *TR”
NHTSA complaint #11323535, 2020 · fire

“TL* THE CONTACT OWNED A 2015 FORD EXPEDITION. AFTER PARKING AND EXITING THE VEHICLE, A FIRE STARTED UNDER THE HOOD NEAR THE ENGINE COMPARTMENT. THE FIRE SPREAD TO THE FRONT WINDSHIELD. THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES, BUT HAD NOT DETERMINED WHAT HAD CAUSED THE FIRE. THE POLICE DEPARTMENT TOWED THE VEHICLE TO A YARD AND THEN THE INSURANCE COMPANY TOWED THE VEHICLE TO A FACILITY FOR DIAGNOSTIC TESTING. LANDERS FORD (19501 I-30, BENTON, AR 72015, 1-(501) 315-4700) WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT CALLED THE MANUFACTURER ON NOVEMBER 2, 2018 AND WA…”
NHTSA complaint #11151974, 2018 · fire

Engine 31 3 fire

“MY CAR WAS LEFT IN PARK WITH THE ENGINE RUNNING AND AC ON FOR 30 MIN DUE TO HAVING GROCERIES IN THE CAR. MY CAR CAUGHT FIRE AND COMPLETELY BURNED UP. THERE WAS NOTHING FLAMMABLE IN MY CAR OTHER THAN THE 1/4 TANK OF GAS I HAD LEFT. FIRE CHIEF SAID THE FIRE APPEARED TO START IN THE ENGINE. THE VEHICLE WAS PARKED IN A DRIVEWAY. *TR”
NHTSA complaint #11323535, 2020 · fire

“TL* THE CONTACT OWNED A 2015 FORD EXPEDITION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND HIS WIFE NOTICED SMOKE WAS COMING FROM BETWEEN THE WINDSHIELD AND THE HOOD. THE VEHICLE BURST INTO FLAMES AND BURNED TO THE FRAME. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE CONTACT STATED THAT THERE WAS NO ISSUE WITH THE VEHICLE AND CALLED COOK COUNTY FORD DEALER, (LOCATED AT 1000 S HUTCHINSON AVE, ADEL, GA 31620, (229) 896-7411) TO GET INSURANCE INFORMATION. THE VEHICLE WAS NOT TAKEN TO A DEALER AS IT WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. TH…”
NHTSA complaint #11222528, 2019 · fire

“TL* THE CONTACT OWNED A 2015 FORD EXPEDITION. AFTER PARKING AND EXITING THE VEHICLE, A FIRE STARTED UNDER THE HOOD NEAR THE ENGINE COMPARTMENT. THE FIRE SPREAD TO THE FRONT WINDSHIELD. THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES, BUT HAD NOT DETERMINED WHAT HAD CAUSED THE FIRE. THE POLICE DEPARTMENT TOWED THE VEHICLE TO A YARD AND THEN THE INSURANCE COMPANY TOWED THE VEHICLE TO A FACILITY FOR DIAGNOSTIC TESTING. LANDERS FORD (19501 I-30, BENTON, AR 72015, 1-(501) 315-4700) WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT CALLED THE MANUFACTURER ON NOVEMBER 2, 2018 AND WA…”
NHTSA complaint #11151974, 2018 · fire

Power Train 29 2 crash

“VEHICLE WAS PUT IN PARK. AFTER ABOUT 15 MINUTES THE VEHICLE ROLLED INTO A HOME WHILE STILL IN PARK.”
NHTSA complaint #11204906, 2019 · crash

“TL* THE CONTACT OWNS A 2015 FORD EXPEDITION. WHILE THE VEHICLE WAS PARKED, THE GEAR SHIFTED INTO NEUTRAL AND THE VEHICLE REVERSED OUT OF THE PARKING LOT AND DOWN A HILL. THE CONTACT STATED THAT THE VEHICLE CAME TO A STOP ONCE IT STRUCK A BUILDING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,096. *TT”
NHTSA complaint #11113130, 2018 · crash

“Issue I’m having with my 2015 Ford expedition Limited, is on multiple occasions when I’m at highway speeds my vehicle downshifts and decelerates. While im driving through the city streets, my vehicle downshifts randomly and does not upshift. On these occasions I’ve had to safely pull over and turn my vehicle off and on. Doing so resolves the problem for about 10 miles, and then back to the same issue.”
NHTSA complaint #11716181, 2026

Fuel/Propulsion System 19

“transmission cooler lines snapped at 60mph. no crash able to get suv on side of road. transmission is totaled needs replaced. repairs are underway at ford dealership in groveport ohio. milage of failure around 101100 miles on the odometer. rust metal fatigue are the cause of what transpired. cost of repairs at this moment is around 9 grand.”
NHTSA complaint #11513506, 2023

“CAR IN MOTION, HESITATES AND SOMETIME GOES TO LOW POWER MODE WHERE YOU HAVE TO PULL OVER, TURN CAR OFF WAIT AND RESTART TO BE ABLE TO CONTINUE THIS HAS HAPPENED 3 TIMES IN 2 YEARS, DEALERSHIP DECODES AND REPLACE THE THROTTLE BODY, CHARGING EACH TIME TO FIX THE ISSUE”
NHTSA complaint #11361077, 2020

“VEHICLE ENGINE SHUTS DOWN WHLIE DRIVEING AT ANY GIVEN TIME, GEAR AND SPEEDS. ALL ELECTRICAL PARTS REMAINS WORKING. STOP AND RESTART THE CAR AND IT'S WORKING AGAIN FOR A FEW MINUTES AND THE ENGINE SHUTS DOWN AGAIN.WHILE IN MOTION. HOWEVER IT SEAMS TO HAPPEN WHEN YOU ACCELERATE, AND IF YOU KEEP A CONSTANT RPM THE CAR LASTS LONGER BEFORE THE ENGINE SHUTS DOWN. NO ENGINE CHECK LIGHT CAME ON AT FIRST ONLY AFTER FEW SHUTDOWN. WHEN CHECKING THE ERROR CODE ITS P2112”
NHTSA complaint #11339365, 2020

Unknown Or Other 18 2 crash 2 fire 1 injury

“While driving the car on a busy street in Austin, Texas, the air conditioner stopped working. The driver and passenger (vehicle owners) noticed a burning smell. The driver pulled over and turned off the engine. Upon opening the hood, smoke was observed coming from the front passenger floorboard area. Melting hot plastic was observed dripping from under the dash. Flames were observed coming from the floorboard carpet. The driver received second degree burns to his fingertips on his right hand while inspecting the vehicle. The fire was extinguished and the car was towed to Maxwell Ford in A…”
NHTSA complaint #11457656, 2021 · fire · 1 injury(ies)

“MY CAR WAS LEFT IN PARK WITH THE ENGINE RUNNING AND AC ON FOR 30 MIN DUE TO HAVING GROCERIES IN THE CAR. MY CAR CAUGHT FIRE AND COMPLETELY BURNED UP. THERE WAS NOTHING FLAMMABLE IN MY CAR OTHER THAN THE 1/4 TANK OF GAS I HAD LEFT. FIRE CHIEF SAID THE FIRE APPEARED TO START IN THE ENGINE. THE VEHICLE WAS PARKED IN A DRIVEWAY. *TR”
NHTSA complaint #11323535, 2020 · fire

“I had parked the vehicle in grocery store lot. I had been shopping for 20-30 minutes when I was called to the service desk and was told to go to the parking lot. My car had rolled back across the parking lot aisle and had hit another vehicle. I verified that the car was in park. No one was in the vehicle at the time. It just slipped out of park and rolled. I called Ford Motor Company and they are not going to do anything about it, even though this is a documented problem they have had, just not on my particular year and model combination. They are the ones who suggested I file this report.”
NHTSA complaint #11609813, 2024 · crash

Back Over Prevention 17

“The contact owns a 2015 Ford Expedition. The contact stated that while reversing, the rearview camera displayed the message "Camera Unavailable - Please Contact Dealer" was displayed. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle remained at the residence. A dealer was contacted and asked the contact if another recall letter had bee…”
NHTSA complaint #11723403, 2026

“The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the message "Back Up Camera Unavailable - Contact Dealer" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but confirmed that parts were not yet available. T…”
NHTSA complaint #11723094, 2025

“The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.”
NHTSA complaint #11715261, 2025

Visibility 16

“The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The contact stated while driving 65 MPH, with the A/C activated, the vents stopped blowing air. The contact unplugged the pig tail off the resistor under the passenger’s side dashboard. The contact stated that the pig tail was red hot and burned. The vehicle was taken to a dealer where it was diagnosed that the motor blower needed to be replaced; however, the failure persisted. The failure mileage was 244,000.”
NHTSA complaint #11620632, 2024

“The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The contact stated that the A/C had stopped working as intended. There was no warning light illuminated. The contact stated that the A/C seat and throttle body plugs were replaced previously due to overheating. The vehicle was taken to a local dealer where it was diagnosed that the wiring harness pigtails needed to be replaced but were not covered under the recall associated with the VIN. The contact was informed by the local dealer that the wiring har…”
NHTSA complaint #11608451, 2024

“The contact owns a 2015 Ford Expedition. The contact stated that the doors rocker panels were corroded. Additionally, the contact stated that the front blower motor was intermittently inoperable. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The vehicle was taken to the dealer, where the recall repair was performed; however, the failure persisted due to the blower motor resistor connection failure at the wiring harness plug. The dealer was notified of the failure and informed the contact that he would be charged a repair fee because the…”
NHTSA complaint #11558528, 2023

Vehicle Speed Control 15 1 crash 1 fire

“TL* THE CONTACT RENTED A 2015 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED THROUGH A TELEPHONE POLE AND A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT SMOKE ENTERED THE VEHICLE AFTER THE CRASH. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.”
NHTSA complaint #10839211, 2016 · crash · fire

“The vehicle dashboard goes blank while driving, followed by the vehicle transmission slipping out of gear. This vehicle can be made available; however, it does not transfer gears. The problem has not been satisfactorily reproduced or diagnosed. The Ford service department simply stated that I needed a new transmission. The dashboard goes blank.”
NHTSA complaint #11562149, 2023

“65mph, without warning,motor dies. Motor idles, shut off and restarted, back on interstate approximately 100 yards and motor dies again. Google closest Ford garage, 2 more times died and now showed check engine light. Ford showed defective throttle body and replaced”
NHTSA complaint #11435858, 2021

Service Brakes 9

“For the second time the front brake calipers on my 2015 Ford Expedition have locked up causing premature brake pad and rotor failures, causing the rotors to turn blue because they got so hot, therefore causing my brakes to fade and coast into the intersection. (No accidents yet). First repair was done at a reputable shop under an extended warranty, it is now back in the same shop for the same issue.”
NHTSA complaint #11586973, 2024

“The contact owns a 2015 Ford Expedition. The contact stated that while driving at an undisclosed speed, the transmission inadvertently downshifted. Additionally, the service transmission warning light illuminated on and off. The vehicle was taken to an independent mechanic where it was diagnosed with wheel speed sensor failure, however; the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.”
NHTSA complaint #11500516, 2022

“Brake master cylinder is leaking and brake fluid into brake booster and low warning light came on. Refill the Reservoir and it leaks into brake booster over night.”
NHTSA complaint #11464667, 2022

Structure 8 2 crash

“TAKATA RECALL AIR BAGS DID NOT DEPLOY SEVERE FRONT END COLLISION TOTALED”
NHTSA complaint #11006130, 2017 · crash

“I WAS INVOLVED IN A MAJOR FRONT END COLLISION YESTERDAY THAT IS MOST LIKELY RESULTING IN TOTALING MY BRAND NEW CAR. MY ENTIRE FRONT END IS DEMOLISHED AND FRAME WAS DEFINITELY EFFECTED AS CAR DOORS COULDN'T EVEN BE OPENED. WITH ALL THAT SAID MY AIR BAGS DIDN'T DEPLOY, THE SAFETY FEATURE THAT IS SUPPOSED TO PROTECT MY FAMILY AND I GOD FORBID WE GET IN AN ACCIDENT WHICH WE DID AND I WANT TO KNOW WHY! I CONTACTED FORD LAST NIGHT AND THEY REFERRED MY TO MY DEALERSHIP AND WHEN I CALLED MY DEALERSHIP THEY TOLD ME THEY DON'T MAKE THE CARS! I JUST WANT ANSWERS.”
NHTSA complaint #10910600, 2016 · crash

“The contact owns a 2015 Ford Expedition. The contact stated that the doors rocker panels were corroded. Additionally, the contact stated that the front blower motor was intermittently inoperable. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The vehicle was taken to the dealer, where the recall repair was performed; however, the failure persisted due to the blower motor resistor connection failure at the wiring harness plug. The dealer was notified of the failure and informed the contact that he would be charged a repair fee because the…”
NHTSA complaint #11558528, 2023

Air Bags 5 5 crash 1 fire 3 injury

“The contact owns a 2015 Ford Expedition. The contact stated that while driving at approximately 60 - 65 MPH, another vehicle struck the contact's front driver's side, causing the contact's vehicle to spin. The vehicle then crashed into the side embankment wall. The air bags did not deploy. The impact caused the contact's chest to hit the steering wheel. The contact suffered a fractured sternum as well as neck and shoulder injuries. The contact's passenger suffered bruising on her neck, shoulder, and chest. The contact and her passenger were transported by ambulance to the hospital. A police re…”
NHTSA complaint #11550623, 2023 · crash · 2 injury(ies)

“VEHICLE WAS INVOLVED IN AN ACCIDENT ON A HIGHWAY. HEAVY FRONT END DAMAGE. NO DEPLOYMENT OF AIRBAGS. WAS ADVISED ON THIS MODEL AIRBAGS SENSORS WERE PLACED LOWER THAN ON CURRENT MODELS. I AM CONCERNED THAT THEY DID NOT DEPLOY.”
NHTSA complaint #11091234, 2018 · crash · 1 injury(ies)

“TL* THE CONTACT RENTED A 2015 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED THROUGH A TELEPHONE POLE AND A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT SMOKE ENTERED THE VEHICLE AFTER THE CRASH. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.”
NHTSA complaint #10839211, 2016 · crash · fire

Fuel System 3

“The contact owns a 2015 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The vehicle was towed back to an independent mechanic, who again diagnosed a failure with the th…”
NHTSA complaint #11576992, 2024

“While driving through a busy intersection, the vehicle seemed as if it had shifted into neutral rendering the accelerator powerless. I was able to coast into a parking lot and noticed the wrench warning light being on. The engine was also shaking very noticeably. I turned off the engine and read up on the warning light to learn it indicated a powertrain failure. Called a mechanic who stated it could be the throttle body and/or throttle body actuator. It was suggested the engine should be turned off (already done) and restarted. I did as instructed and the engine began running smoothly again…”
NHTSA complaint #11430053, 2021

“Dealer has diagnosed Throttle Body Failure which is well documented with these vehicles and known the the NHTSA even though there is no recall and no extended warranty for this particular vehicle (though there is for others). This a major safety issue as the vehicle looses all throttle response and puts its occupants at risk for a collision.”
NHTSA complaint #11429464, 2021

Visibility/Wiper 3

“Ticket 11535782. Cella Ford repairs for recall has made issue worse. Climate center blower fan will not turn off at all and blows cold 90% of the time. No way at all to defrost/defog windshield or stop air from blowing. Just waiting now for the fire to happen with this vehicle”
NHTSA complaint #11575705, 2023

“HAD TO FIGHT TO GET CELLA FORD TO COMPLY WITH RECALL ON FRONT BLOWER FAN. FIRST HAD TO FIGHT TO GET APPOINTMENT AND THEM NOT CANCEL DUE TO PARTS NOT AVAILABLE WHEN COULD HAVE FIXED WITH AFTERMARKET PART. WHEN PART IS REPLACED, BAD HUM AND DASH/STEERING WHEEL VIBRATING AND UNIT IS SURGING. CELLA ADMITS TO FAULTY REPLACEMENT PART AND REPLACES AGAIN TO HAVE THE SAME THING CONTINUE TO HAPPEN AND STATE THAT THE SURGING IS NOT THEIR FAULT. SO, RECALL NOT COMPLETE, SAFETY HAZARD STILL ALIVE IN THIS VEHICLE DUE TO NO AIR CONDITIONING SYSTEM WORKING AND UNABLE TO DEFOG WINDSHIELD. THIS DEALERSHIP…”
NHTSA complaint #11535782, 2023

“WHILE DRIVING AT HIGHWAY SPEED WITH SUNROOF AND ALL WINDOWS CLOSED, HEARD A LOUD BANG OVERHEAD AS SUNROOF EXPLODED FROM THE INSIDE OUT WITH A LARGE PORTION OF THE SUNROOF MISSING. NOT CLOSE TO OTHER VEHICLES AT THIS TIME AND NO EVIDENCE OF DAMAGE ON ROOFTOP TOP TO INDICATE ANY OBJECT AS THE CAUSE.”
NHTSA complaint #10994122, 2017

Lane Departure 2

“Back-up Camera, the BACK OVER PREVENTION: SENSING SYSTEM: CAMERA only works intermittently. I'm being told me vehicle is not part of the current recall in the 2015 Expedition that was issued in April 2025, yet my vehicle (a 2015 Expedition) is experiencing the problems detailed in the recall. Why isn't my vehicle part of this recall, shouldn't the recall be expanded to all 2015 Expeditions experiencing problems with faulty back-up cameras?”
NHTSA complaint #11684387, 2025

“The vehicle dashboard goes blank while driving, followed by the vehicle transmission slipping out of gear. This vehicle can be made available; however, it does not transfer gears. The problem has not been satisfactorily reproduced or diagnosed. The Ford service department simply stated that I needed a new transmission. The dashboard goes blank.”
NHTSA complaint #11562149, 2023

Seats 2 2 injury

“FRONT SEAT BACK COOLING SYSTEM (TED) IS MALFUNCTIONING. WHEN SEAT COOLING IS SELECTED, AFTER 30 MINUETS, THE BACK OF THE FRONT SEATS REACH EXTREME TEMPERATURES, RESULTING IN BURNING EVERYONE THAT TOUCHES THE BACK OF THE FRONT SEATS. I'VE MEASURE THE TEMPERATURES, AT THE TOP OF THE MAP POCKET, AT OVER 115 DEGREES, WHEN AMBIENT TEMPERATURES WERE AT 75 DEGREES. WHEN AMBIENT TEMPERATURES RISE ABOVE 90 DEGREES, THE FRONT SEAT BACK TEMPERATURE CAN REACH UP TO 150 DEGREES OR MORE! PLEASE REFERENCE F150 OWNERS COMMENTS AND THERMAL PICTURES PROVING THIS IS A SERIOUS ISSUE THAT NEEDS TO BE ADDRESSED ASA…”
NHTSA complaint #10746666, 2015 · 2 injury(ies)

“THE DRIVER'S HEADREST (AND FRONT PASSENGER HEADREST) IS SET AT SUCH A FORWARD ANGLE THAT MY HEAD IS PUSHED FORWARD, CAUSING PAIN IN MY NECK. AFTER TALKING WITH AN ORTHOPEDIC ABOUT THE PROBABLY LONGTERM ISSUES WITH PRESSURE ON MY HEAD CAUSED BY THE HEADREST, I WAS ASSURED OF CREATING A CHRONIC PHYSICAL NECK PROBLEM. THE HEADREST ANGLE NEEDS TO BE ADJUSTED/TILTED BACK SLIGHTLY TO PROVIDE JUST ENOUGH SPACE FOR NORMAL HEAD MOVEMENT WHILE DRIVING WITHOUT CONSTANT CONTACT WITH THE HEADREST. *TR”
NHTSA complaint #10680749, 2015

Steering 2

“The contact owns a 2015 Ford Expedition. The contact stated there was vibrating coming from the vehicle that had progressively worsened over time. The contact stated that while driving over 50 MPH, the vibration becomes worse. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the vehicle experienced electrical problems. The dealer replaced the bushings on the vehicle, however, the vehicle continued to experience vibration while driving. The manufacturer was not notified of the failure. The failure milage was 89,000.”
NHTSA complaint #11625094, 2024

“The contact owns a 2015 Ford Expedition. The contact stated that the steering wheel control buttons were inoperable. There was no warning light illuminated. The vehicle was taken to the dealer, where the control buttons were replaced; however, the failure persisted. The dealer diagnosed that the steering wheel wiring had failed, and that the steering wheel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximate…”
NHTSA complaint #11538877, 2023

Electronic Stability Control (Esc) 1

“WAS DRIVING ON THE FREEWAY AND VEHICLE SUDDENLY STOPPED ACCELERATING AND A WRENCH FLASHED ON THE DASHBOARD. I COULD NOT SPEED UP. I HAD TO FIND AN EXIT RIGHT AWAY. WAS RIDING WITH A CLOSE FRIEND ALL 5 OF MY CHILDREN. VERY VERY SCARY”
NHTSA complaint #11220263, 2019

Engine And Engine Cooling 1

“The contact owns a 2015 Ford Expedition. The contact stated while the vehicle was parked, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the catalytic converter needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.”
NHTSA complaint #11661047, 2025

Seat Belts 1

“TL* THE CONTACT OWNS A 2015 FORD EXPEDITION. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SEAT BELT BUCKLE FAILED TO RELEASE, AND OFTEN BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT BUCKLE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE PART FOR THE REPAIR WAS ON BACK ORDER FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.”
NHTSA complaint #10854810, 2016

Wheels 1

“IN 2015 WHILE LIVING IN NORTH DAKOTA I PURCHASED A 2015 FORD EXPEDITION EL. IN 2018 I MOVED TO FLORIDA AND HAD NEW TIRES INSTALLED IN 2019. NOW, 5,000 MILES LATER I AM TOLD THE LUG NUTS ARE SWOLLEN AND MY TIRES CANNOT BE ROTATED, I NEED TO BUY NEW LUG NUTS. I WAS SHOCKED AND NEVER HEARD OF THIS, I STOPPED IN THE LOCAL FORD DEALER AND WAS TOLD THIS IS TRUE, FORD DECIDED TO PUT THESE TWO PIECE LUG NUTS ON NEW VEHICLES, "WE HAVE SEEN THIS A LOT". I ASK IF THERE WAS A RECALL AND WAS TOLD "I WISH". THE DEALERSHIP SUGGESTED I SHOP AT AN AUTO PARTS STORE BECAUSE "OURS ARE PRETTY PRICEY AT $8 A PIECE,…”
NHTSA complaint #11299512, 2019