2014 Volkswagen Jetta Problems & Owner Complaints

Engine 108 3 crash 2 injury

“DEALERSHIP HAS HAD MY CAR FOR 100 DAYS AND STILL NOT FIXED. 2014 - 2 CLUTCHES AND A REBUILT TRANSMISSION LATER. CAR WAS RETURNED, SAME DAY 5TH GEAR WENT OUT AGAIN ON INTERSTATE 95 ALMOST KILLED MY SON.”
NHTSA complaint #11063211, 2017 · crash · 1 injury(ies)

“TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT UNKNOWN SPEEDS, THE VEHICLE SHOOK AND THE INSTRUMENT PANEL LIGHTING FLASHED. THE DRIVER DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO SLOW DOWN OR STOP. AS A RESULT, THE DRIVER CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE DRIVER SUSTAINED INJURIES TO THE LEFT SHOULDER AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE INJURIES TO THE OTHER VEHICLE OCCUPANTS WERE UNKNOWN. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS AWAITING DIAGNOSIS. SEVERAL WEEKS PRIOR TO THE COLLI…”
NHTSA complaint #10969314, 2017 · crash · 1 injury(ies)

“The contact owns a 2014 Volkswagen Jetta. The contact stated that while pressing the brake pedal, the vehicle suddenly shut off and began to roll backward causing a second vehicle to crash into the rear passenger side door. No injuries were reported. A police report was taken at the scene and the vehicle was driven away. The cause of the failure was not determined. The contact indicated that after the vehicle was serviced under a manufacturer's campaign the vehicle had randomly shut off on several occasions and after restarting the engine the vehicle would operate as normal. No further inform…”
NHTSA complaint #11531388, 2023 · crash

Electrical System 94 2 crash 2 fire 4 injury

“Auxiliary Heater, Part# 1KO 963 235 H, Melted at the grounding post, potentially damaging wiring harness. Fire started in driver side footwell on 11/5/2025. Included is a photo of where the fire originated from. Medium burning to hands, and smoke inhalation from my passenger.”
NHTSA complaint #11697713, 2025 · fire · 2 injury(ies)

“TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT UNKNOWN SPEEDS, THE VEHICLE SHOOK AND THE INSTRUMENT PANEL LIGHTING FLASHED. THE DRIVER DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO SLOW DOWN OR STOP. AS A RESULT, THE DRIVER CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE DRIVER SUSTAINED INJURIES TO THE LEFT SHOULDER AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE INJURIES TO THE OTHER VEHICLE OCCUPANTS WERE UNKNOWN. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS AWAITING DIAGNOSIS. SEVERAL WEEKS PRIOR TO THE COLLI…”
NHTSA complaint #10969314, 2017 · crash · 1 injury(ies)

“CAR CONTINUES TO LEAK, TIRE SENSOR ALWAYS ON DOESN'T GO AWAY, SINCE THE BEGINNING OF LEASE TERMS, ALL THE ABOVE MENTIONED IS CONSISTENT, WHILE VEHICLE IS STATIONARY, IN MOTION, ON STREET OR ON A HIGHWAY. FURTHER, THE SAME OCCURS WITH ANY TURN.”
NHTSA complaint #10885533, 2014 · crash · 1 injury(ies)

Power Train 73 2 crash 1 injury

“DEALERSHIP HAS HAD MY CAR FOR 100 DAYS AND STILL NOT FIXED. 2014 - 2 CLUTCHES AND A REBUILT TRANSMISSION LATER. CAR WAS RETURNED, SAME DAY 5TH GEAR WENT OUT AGAIN ON INTERSTATE 95 ALMOST KILLED MY SON.”
NHTSA complaint #11063211, 2017 · crash · 1 injury(ies)

“The contact owns a 2014 Volkswagen Jetta. The contact stated that while pressing the brake pedal, the vehicle suddenly shut off and began to roll backward causing a second vehicle to crash into the rear passenger side door. No injuries were reported. A police report was taken at the scene and the vehicle was driven away. The cause of the failure was not determined. The contact indicated that after the vehicle was serviced under a manufacturer's campaign the vehicle had randomly shut off on several occasions and after restarting the engine the vehicle would operate as normal. No further inform…”
NHTSA complaint #11531388, 2023 · crash

“According to the mechanic to whom we took the vehicle, there was a massive short in the mechatronics component of the transmission. The mechanic also informed us that there was no proactive action we could have taken prior to this incident to prevent its occurrence. The car and its components are still available for inspection. The short caused the vehicle to immediately lose power while being driven between 60 and 65 mph on an Interstate Highway, and the vehicle had to be pulled over immediately. No warnings were provided before the short occurred but the failure resulted in the generatio…”
NHTSA complaint #11708232, 2025

Unknown Or Other 71 3 crash 1 injury

“DEALERSHIP HAS HAD MY CAR FOR 100 DAYS AND STILL NOT FIXED. 2014 - 2 CLUTCHES AND A REBUILT TRANSMISSION LATER. CAR WAS RETURNED, SAME DAY 5TH GEAR WENT OUT AGAIN ON INTERSTATE 95 ALMOST KILLED MY SON.”
NHTSA complaint #11063211, 2017 · crash · 1 injury(ies)

“VEHICLE WAS STATIONARY, IN PARK, BUT ENGINE WAS RUNNING. I WAS IN PASSENGER SEAT AND REACHED OVER TO TURN CAR OFF WITH KEY. I TURNED KEY TO TURN CAR OFF AND CAR ROLLED FORWARD 50 FEET RUNNING INTO A ROCK ENCASED RAISED FLOWER BED SUSTAINING $5000 WORTH OF DAMAGE.”
NHTSA complaint #11047322, 2017 · crash

“PARKING THE CAR IN PARKING SPACE. CAR MADE EXTREMELY LOUD NOISE (LIKE A BACKFIRE) AND THEN AUTO ACCELERATED. TRIED HITTING THE BRAKE BUT BRAKE DID NOT DECOMPRESS. HIT A PARKED CAR IN FRONT OF ME. *TR”
NHTSA complaint #10714571, 2015 · crash

Fuel/Propulsion System 38 1 crash 1 injury

“CAR CONTINUES TO LEAK, TIRE SENSOR ALWAYS ON DOESN'T GO AWAY, SINCE THE BEGINNING OF LEASE TERMS, ALL THE ABOVE MENTIONED IS CONSISTENT, WHILE VEHICLE IS STATIONARY, IN MOTION, ON STREET OR ON A HIGHWAY. FURTHER, THE SAME OCCURS WITH ANY TURN.”
NHTSA complaint #10885533, 2014 · crash · 1 injury(ies)

“WHAT HAPPENS IS MY CAR SHUT DOWN IN THE MIDDLE OF TRAFFIC AFTER ME GETTING GAS SOMETIMES AND ENGINE LIGHT APPEAR. WHEN SHUTTING DOWN A QUICK FLASH OF BATTERY LIGHT SHOWS UP, NOW ENGINE LIGHT IS ON LONGER AND THE CAR POWER JUST SHUT EVERYTHING DOWN AS IF THE BATTERY IS DEAD NOTHING WORK BUT WITH A JUMP I WAS ABLE TO MOVE CAR AND WHEN I CUT IT OFF IT SHUT DOWN AGAIN THIS BEEN GOIN ON FOR ABOUT 1 MONTH ADVANCE AUTO TEST IT AND SAID IT HAD SOMETHING TO DO WITH MY FUEL PUMP DON'T REMEMBER THE CODE BUT ENGINE KEEP COMING ON VERY OFTEN.”
NHTSA complaint #11579775, 2024

“This letter is not that I've had a component failure, but that I am concerned about the published failure rate of my Bosch CP4, high pressure fuel pump. I've read multiple horror stories of people who had catastrophic fuel pump failure on their diesel car or truck. I just came to my attention that on June 15, 2022, the NHTSA and Chrysler have issued a recall for the CP4 fuel pumps that were installed on Jeep Grand Cherokees 2014-2020, and Ram 1500s 2014-2019, all of them had the 3.0L diesel engines. It is my assertion that if the NHTSA has issued a recall because of those afore mentioned fuel…”
NHTSA complaint #11472123, 2022

Air Bags 37 12 crash 12 injury

“Air bags failed to deploy on my 2014 volkswagen jetta. I hit a Guardrail head on at 50-60 mph pushing it 8 feet back. I sustained a large laceration on my forehead eventually needing 6 staples and 6 stitches to close it up. My passenger got abbrastions to her head from hitting the window. Which is now cracked and broken throughout. The air bag light came on my dashboard but no air bags were ever deployed. Having just bought this vehicle 6 months ago from a dealership and them verifying that everything was in working order has me wondering what to do about this? $18,000 for a trip to the E.R t…”
NHTSA complaint #11430240, 2021 · crash · 2 injury(ies)

“I WAS IN A CAR ACCIDENT THAT CAUSED SIGNIFICANT DAMAGE BUT THE AIR BAGS DID NOT DEPLOY. MY ESTIMATION IS THE DRIVER WHO HIT ME WAS GOING 40-45 MPH.”
NHTSA complaint #11318221, 2019 · crash · 2 injury(ies)

“MY CAR WAS INVOLVED IN A FRONT END COLLISION AND MY AIR BAGS DID NOT DEPLOY. MY VEHICLE WAS TOTALED. MY CAR WAS MOVING AT A SLOW SPEED TO MAKE A LEFT TURN WHEN ANOTHER VEHICLE HIT MY VEHICLE AT A FAST SPEED”
NHTSA complaint #10994074, 2017 · crash · 2 injury(ies)

Exterior Lighting 24

“IN THE FOLLOWING, LB/HB IS LOW BEAM, HIGH BEAM: ' THE DASHBOARD INDICATOR FOR HB IS ALWAYS ON, EVEN WHEN THE STEERING COLUMN LEVER IS ON LB AND LIGHTS ARE REALLY LB. ' THE TURN SIGNAL DASHBOARD LIGHT BLINKS FAST -- LIKE THERE IS A BURNT-OUT BULB -- BUT THEY ACTUALLY FLASH FINE. ' WHEN THE STEERING COLUMN LEVER IS SET TO HB, ALL LIGHTS ON THE DRIVER SIDE ARE DEAD; OR, THE HB BULB DOESN'T LIGHT AT ALL AND THE LB BULB GOES FAINT. ' WHEN I TURN THE LIGHTS OFF WHEN THE ENGINE IS RUNNING, THEY STAY ON ' SAY I'M DRIVING AT NIGHT ALL EVERYTHING IS FINE. I TURN THE CAR OFF; WHEN I START IT UP AGAI…”
NHTSA complaint #11353383, 2020

“AFTER EXITING THE FREEWAY AND GOT TO THE OVERPASS I HAD TO STOP, AFTER A ACCELERATED THE ENGINE SHUT DOWN, LOST ALL ELECTRICAL POWER EXCEPT FOR THE RADIO, FORTUNATELY AFTER THE OVERPASS WAS A DOWNGRADE SO THE CAR WAS ABLE TO COAST TO SAFETY ON TO THE SHOULDER. THIS HAS NOT BEEN THE FIRST INCIDENT WHERE THE VEHICLE HAS LOST COMPLETE POWER WHILE DRIVING IN CITY STREETS. THIS IS MY WIFE'S CAR, SHE HAD COMPLAINED TO ME OF THE CAR NOT STARTING AFTER SHE GOTTEN OFF WORK, WE TRIED TO JUMP STARTED IT AND IT STILL WOULD NOT START, SO IT HAD TO WAIT TILL I GOT OFF FROM WORK. SOON AS I GOT TO THE VEHICL…”
NHTSA complaint #11281687, 2019

“THE PASSENGER SIDE LOW BEAM WENT OUT. I REPLACED THE BULB AND IT STILL DIDN'T WORK. THEN THE DRIVER'S SIDE LOW BEAM WENT OUT TOO. I TRIED REPLACING BOTH BULBS AT ONCE, IT DIDN'T WORK. THEN I CHECKED THE FUSES, BOTH UNDER THE HOOD AND UNDER THE DASH. THE FUSES ARE GOOD. THE HIGH BEAMS ARE GOOD, THE RUNNING LIGHTS, BREAK LIGHTS AND TURN SINGLE LIGHTS ARE GOOD. JUST THE LOW BEAMS.”
NHTSA complaint #11180663, 2019

Service Brakes 18 3 crash 1 injury

“TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT UNKNOWN SPEEDS, THE VEHICLE SHOOK AND THE INSTRUMENT PANEL LIGHTING FLASHED. THE DRIVER DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO SLOW DOWN OR STOP. AS A RESULT, THE DRIVER CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE DRIVER SUSTAINED INJURIES TO THE LEFT SHOULDER AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE INJURIES TO THE OTHER VEHICLE OCCUPANTS WERE UNKNOWN. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS AWAITING DIAGNOSIS. SEVERAL WEEKS PRIOR TO THE COLLI…”
NHTSA complaint #10969314, 2017 · crash · 1 injury(ies)

“PARKING THE CAR IN PARKING SPACE. CAR MADE EXTREMELY LOUD NOISE (LIKE A BACKFIRE) AND THEN AUTO ACCELERATED. TRIED HITTING THE BRAKE BUT BRAKE DID NOT DECOMPRESS. HIT A PARKED CAR IN FRONT OF ME. *TR”
NHTSA complaint #10714571, 2015 · crash

“WHEN DRIVING AT HIGHWAY SPEEDS THE BRAKES SEEM INCREASINGLY INEFFECTIVE. I WAS IN A FENDER BENDER DUE TO WEAK BRAKING IN AN EMERGENCY SITUATION GOING APPROXIMATELY 60MPH AT A SEEMINGLY REASONABLE DISTANCE. THERE WERE ABSOLUTELY NO SKID MARKS OR TIRE SQUEALS. IT SEEMED THAT THE HARDER I PRESSED THE BRAKE PEDAL THE LESS EFFECTIVE THE BRAKES WERE AND I BELIEVE THAT BRAKE PEDAL ACTUALLY HIT THE FLOOR. I HAVE NOTICED THE BRAKES FELT SPONGY BEFORE WHEN BRAKING HEAVY. I HAVE ALSO NOTICED THAT WHEN THE CAR SITS FOR AN EXTENDED PERIOD OF TIME THE BRAKE PEDAL FEELS ROCK HARD FOR A LITTLE WHILE AFTER STA…”
NHTSA complaint #10667507, 2014 · crash

Steering 17 2 crash

“On October 17, 2025, I was driving my 2014 Volkswagen Jetta at approximately 25–30 mph on the bypass in Muscatine, Iowa. Another vehicle cut into my lane and struck the front driver-side of my car. My vehicle suffered significant front-end impact, including wheel/tire damage, bumper and fender damage, and visible suspension impact. During the crash, the driver-side airbag did NOT deploy, even though the impact was directly to the front driver-side area where the crash sensors are located. The airbag warning light did not come on before or after the crash. Because the force of the impact was…”
NHTSA complaint #11702637, 2025 · crash

“THE VEHICLE WAS IN A MAJOR CAR ACCIDENT BEFORE I PURCHASED THE VEHICLE AND THE CARFAX STATES THAT THE CAR WAS INVOLVED IN AM ACCIDENT WITH ANOTHER VEHICLE WHICH CAUSED SEVERE FRONT DAMAGE REPORTED. MULTIPLE AIRBAGS DEPLOYED. THE SUB RAIL FRAME HAS BEEN WELDED TOGETHER BY SOMEONE THAT DID NOT APPEAR TO KNOW WHAT THEY WERE DOING AND NOW THE ENTIRE FRAME IS CRACKED AGAIN. *TR”
NHTSA complaint #10631505, 2014 · crash

“2014 Volkswagen Jetta GLI. Part number 5K0953569AL air bag clock spring failed leaving air bag and horn unusable. Dealerships say this is the most back ordered Volkswagen part. Many wait lists have several thousand people waiting with no end in sight. No one can provide a ship date. These cars cannot legally be on the road and cannot be sold back to a dealership because they won’t pass inspection. This part has been involved in a recall previously with the same issues, but not all affected cars are covered under the recall. I am personally unable to find a solution and my car has been unusable…”
NHTSA complaint #11485524, 2022

Vehicle Speed Control 11 1 crash

“PARKING THE CAR IN PARKING SPACE. CAR MADE EXTREMELY LOUD NOISE (LIKE A BACKFIRE) AND THEN AUTO ACCELERATED. TRIED HITTING THE BRAKE BUT BRAKE DID NOT DECOMPRESS. HIT A PARKED CAR IN FRONT OF ME. *TR”
NHTSA complaint #10714571, 2015 · crash

“[XXX] driving on [XXX] , my car accelerated to almost redline without me pushing the pedal, I tried the brake only to find it didn't control the car., it died in the slow lane, no power anything. Eng lite was on, towed to my mechanic, he couldn't find why but the code said EGR, so he cleaned and replaced glow plugs, & regen'd the DPF to 0.. so I picked up the car, and a few days later, it did it again through a 4way stop. I called vw & was told to go to the dealer. Oakland VW inspected & said need new DPF $6K. Since the filter doesn't affect throttle, I declined, plus in 2022 on an extended…”
NHTSA complaint #11677411, 2025

“The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 45 MPH, the vehicle independently accelerated to 70 MPH. The contact immediately depressed the brake pedal; however, the vehicle failed to respond as needed. The contact pulled over onto the side of the road and the vehicle lost motive power. There was no warning light illuminated. The contact attempted to restart the vehicle however, the vehicle failed to start. The vehicle was towed to a local independent mechanic where the vehicle was diagnosed, and the contact was advised that there was no fault found with the vehic…”
NHTSA complaint #11674105, 2025

Electronic Stability Control (Esc) 10

“ITS LEAKING FROM THE COOLING PART ITS GET VERY HOT. *TR”
NHTSA complaint #11323450, 2020

“MY CAR HAS HAD MANY PROBLEMS AND HAS NOT BEEN ABLE TO BE FIXED THROUGH THE DEALERSHIP. ALL PROBLEMS OCCURRED AFTER 50,000 MILES. THE ENGINE SEEMS TO RUN AND START HARD. THE CAR WOULD NOT ACCELERATE WHEN DRIVING. IT WOULD REV UP BUT NO MOTION UNTIL SOMETHING EVENTUALLY SWITCHED INTO GEAR, WHILE IN MOTION ON STREETS AND HIGHWAY. IT WILL ACT LIKE THIS FOR AWHILE WITHOUT TRIGGERING A CODE. I WOULD BRING IT TO THE DEALERSHIP AND WOULD BE TOLD IT WAS NOTHING. EVENTUALLY IT WILL TRIGGER THE EPC CODE, BUT THE CODE WILL DISAPPEAR THE NEXT TIME THE CAR IS TURNED ON. ABOUT 4 DAYS AFTER THAT THE ENGINE LI…”
NHTSA complaint #11218757, 2019

“THE ENGINE MAY IDLE AND STUMBLE UPON ACCELERATION. THIS MAY BE DUE TO FAULTY ENGINE CONTROL MODULE SOFTWARE MISADJUSTING THE VALVE TIMING." THI IS THE CURRENT SAFETY RECALL FOR THE SAME MAKE MODEL AND YEAR OF MY CAR, HOWEVER, MY VIN HAS NOT BEEN INCLUDED. THIS IS THE ISSUE WITH MY CAR. IT WILL HAPPEN WHILE IN PARK, WHEN SLOWING DOWN TO STOP. MY CAR HAS STALLED AS A RESULT AT A STOP SIGN OR AT A LIGHT. LAST TIME THIS HAPPENED WAS TODAY.”
NHTSA complaint #11180860, 2019

Suspension 9 1 crash

“On October 17, 2025, I was driving my 2014 Volkswagen Jetta at approximately 25–30 mph on the bypass in Muscatine, Iowa. Another vehicle cut into my lane and struck the front driver-side of my car. My vehicle suffered significant front-end impact, including wheel/tire damage, bumper and fender damage, and visible suspension impact. During the crash, the driver-side airbag did NOT deploy, even though the impact was directly to the front driver-side area where the crash sensors are located. The airbag warning light did not come on before or after the crash. Because the force of the impact was…”
NHTSA complaint #11702637, 2025 · crash

“Front end making a banging noise. Local car shop tells me the front Driver side STRUT COIL SPRING is broken and flopping around. Car steers, and drives ok.WHAT IF IT HAD BLOWN MY TIRE when it busted???? Have never seen one of these springs break myself. There are more reports on the internet about this with VW’S. A recall was issued on the 2019 and newer for the rear springs. Any before that year must not count?????”
NHTSA complaint #11496307, 2022

“This May, I started hearing a rattling noise under the right front corner of my car. After several hours of looking, I discovered that the right front coil spring was broken! Because of that I couldn't drive my car until it was fixed. On June 3, I bought a used strut assembly from Economy Auto Parts in Fort Wayne, Indiana. Well since struts have to be replaced in pairs, on June 8th, I bought another used strut assembly from the same place. After replacing struts you have to get a front-end alignment too. The parts totaled $85.60. The front-end alignment at Belle Tire in Warsaw, Indiana was $59…”
NHTSA complaint #11472117, 2022

Structure 7 1 crash

“THE VEHICLE WAS IN A MAJOR CAR ACCIDENT BEFORE I PURCHASED THE VEHICLE AND THE CARFAX STATES THAT THE CAR WAS INVOLVED IN AM ACCIDENT WITH ANOTHER VEHICLE WHICH CAUSED SEVERE FRONT DAMAGE REPORTED. MULTIPLE AIRBAGS DEPLOYED. THE SUB RAIL FRAME HAS BEEN WELDED TOGETHER BY SOMEONE THAT DID NOT APPEAR TO KNOW WHAT THEY WERE DOING AND NOW THE ENTIRE FRAME IS CRACKED AGAIN. *TR”
NHTSA complaint #10631505, 2014 · crash

“Please attach this to the previous submission: 11565729 The dealer described it a "hole" where the seam sealer was skipped during production. If they warranty rust holes, why not manufacturing error holes? 12 year rust through warranty. Page 11. Coverage This limited warranty covers any repair or replacement of body sheet metal panels that have been perforated by rust from the inside out. Where to go for warranty service: This limited warranty will be honored by any authorized Volkswagen dealer in the United States, including its territories. If your Volkswagen model is brought to an authori…”
NHTSA complaint #11566433, 2023

“[XXX] 10 year old VW Jetta that was always in the garage until last year when we moved. Now have a nauseating mildew smell throughout the interior. Finally found water under the front carpet. Then found this VW Tech Tip (above). Apparently a known manufacturing issue: "seam sealer Skip" is how they refer to it. Now it's out of warranty with only 52,000 mi and is an unsafe mildew/mold trap. The dealer says it may be $3,000 to fix. Removed driver side front fender, the entire interior and sent the carpet and padding to be ozoned. See pic. Most seam sealer around hinges and A pillar are all p…”
NHTSA complaint #11565729, 2023

Engine And Engine Cooling 6

“Last year 2021 I replaced the DPF and the is the Turbo charger. One year later 32k miles the turbo blows again just shy of the 25k mile warranty. This is the 3rd time on this vehicle replacing all components.”
NHTSA complaint #11479282, 2022

“The contact owns a 2014 Volkswagen Jetta. The contact stated that the heater and the defroster were inoperable. The vehicle was taken to an independent mechanic, where the heater core was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was determined that the vehicle was designed with a silica bag near the coolant reservoir, and the silica bag had ruptured, causing silica to leak into the engine compartment and to clog the heater pipe. The mechanic was able to flush out a significant amount of silica; however, the failure persisted. The…”
NHTSA complaint #11705543, 2021

“THIS VEHICLE WAS RENTED FROM ENTERPRISE ON 3/26, BUT DRIVEN <30 MIN THAT EVENING. ON 3/27, IT WAS DRIVEN A GREAT DEAL (2-9PM). IN THE P.M.. I SAT IN THE VEHICLE, WINDOWS UP, HEAT ON, AWAITING SOMEONE'S ARRIVAL FOR APPROX. 20 MIN., I BEGAN TO FEEL WEIRD BODYWISE & EXITING THE VEHICLE, NOTICED HOW SLUGGISH I WAS. I ARRIVED HOME AT 9PM & WALKING IN, I FELT FATIGUE & NOTICED THAT MY BODY WAS BECOMING SORE. BY THE NEXT HOUR, I'D BECOME EXTREMELY FATIGUED & DECIDED TO BATHE & CALL IT A NIGHT. I SHARED MY CONCERNS WITH MY DAUGHTER NOTED MY SYMPTOMS & WENT TO SLEEP. BY MORNING, I WOKE UP FEELING EVEN…”
NHTSA complaint #10703633, 2015

Seat Belts 5 1 crash

“REAR ENDED A VEHICLE IN FRONT OF ME WITH ENOUGH SPEED TO TOTAL MY VEHICLE, HOWEVER MY SEATBELT DID NOT LOCK AND I HIT THE STEERING WHEEL WITH MY CHEST. I HAD CONCUSSION SYMPTOMS FOLLOWING THE IMPACT FOR OVER 4 HOURS (CONFUSION, FOGGINESS, SLOWED SPEECH, FATIGUE NOT NORMAL FOR THE EVENT)”
NHTSA complaint #11183807, 2019 · crash

“SRS system error, says my seatbelt is not fastened when it is, warning chime and light intermittently will continue to chime with light illuminated saying my seatbelt is not fastened. When key is inserted wheel will sometimes not unlock allowing the key to turn from off to accessory or start position, as if the key isn’t working properly.”
NHTSA complaint #11445340, 2021

“EVEN WHEN DRIVER SEAT BELT IS CLICKED, RANDOMLY THE SEAT BELT LIGHT WILL COME ON. I'VE BRAKED HARD TO TEST IT AND SOMETIMES IT WILL NOT LOCK AGAINST ME. DEALER COULDNT FIND IT DURING ONE TEST DRIVE.”
NHTSA complaint #11102495, 2018

Fuel System 4

“The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 50 MPH, the vehicle started jerking and lost motive power. The contact stated that the check engine warning light was blinking. The vehicle was taken to the dealer and the spark plugs were replaced, but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V028000 (Fuel System, Gasoline) and referred the contact to the dealer for assistance. The dealer was contacted but no assistance was not provided. The vehicl…”
NHTSA complaint #11529441, 2016

“AFTER FILLING UP OUR JETTA TDI WITH DIESEL GAS WE LEFT THE STATION AND THE CAR'S GLOW PLUG LIGHT CAME ON ABOUT 3 MILES DOWN THE ROAD. I PULLED OVER TO CHECK WITH THE MANUAL TO FIND OUT WHAT TO DO. I SAID TO TAKE THE CAR TO THE DEALER AS SOON AS POSSIBLE. WHEN TRYING TO RESTART THE CAR THE CHECK ENGINE LIGHT ALSO CAME ON AND IT TOOK SEVERAL ATTEMPTS TO RESTART THE CAR. I PULLED BACK ONTO THE HIGHWAY AND MY CAR WOULD NOT ACCELERATE OVER 40 MPH AND FELT VERY SLUGGISH. I QUICKLY PULLED INTO THE NEAREST TURN OUT AND CALLED FOR A TOW TRUCK. THE CAR WAS TOWED TO THE DEALER THE FOLLOWING DAY AS…”
NHTSA complaint #10625870, 2014

“REF: NHTSA ACTION NUMBER PE10034. REGARDING MY 2014 JETTA TDI (DIESEL): FUEL TANK WAS APPROXIMATELY 3/4 FULL. FILLED REMAINDER (APPROX. 1/4 TANK, 3.5 GALLONS) WITH ULSD AUTO DIESEL FUEL AT A SERVICE STATION IN PORTAGE COUNTY, OH. I NOTICED AN ALMOST IMMEDIATE LOSS OF APPROX. 4 MPG IN FUEL ECONOMY. AFTER RESEARCHING THE ISSUE ON VARIOUS VOLKSWAGEN TDI/DIESEL INTERNET DISCUSSION FORUMS (IN ADDITION TO VARIOUS CHEVY AND/OR FORD DIESEL PICKUP TRUCK INTERNET DISCUSSION FORUMS), THE SYMPTOMS SEEMED TO COINCIDE WITH DAMAGE TO THE BOSCH CP4 HPFP (HIGH-PRESSURE FUEL PUMP). SYMPTOMS INCLUDE:…”
NHTSA complaint #10615821, 2014

Tires 4

“THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 205/55/R16 91H. WHILE DRIVING 60 MPH, THE CONTACT FELT A VIBRATION AND STATED THAT THE TIRES WOULD SKID WHILE ACCELERATING FROM A STOP. IN ADDITION, BOTH FRONT TIRES LOST PRESSURE. IN ADDITION, THE TREAD SEPARATED IN CHUNKS FROM THE DRIVER'S SIDE TIRE. THE TIRES DID NOT GRIP THE ROAD AND SLIPPED WHEN MAKING TURNS. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 78,945 AND THE TIRE FAILURE MILEAGE WAS 30,000.”
NHTSA complaint #11012318, 2017

“2014 VW JETTA HAS BEEN EXPERIENCING PROBLEMS WITH LOW TIRES AND HANDLING ISSUES WHILE DRIVING ON DRY, WET OR EXTREME HEAT CONDITIONS. THIS CAR HAS BEEN SERVICED BY THE DEALER SINCE ITS PURCHASE 13-NOV-2013 AND WASN'T UNTIL 1-MAY-2015 THAT WE NOTICED 3 OF THE 4 TIRES HAVE SIDEWALLS WHICH HAVE SEPARATED AND COME APART ON THE SIDE OF THE TIRE AS WELL AS IN MULTIPLE PLACES OF THE TIRE. THE TIRES HAVE 20,000 MILES ARE IN GREAT CONDITION AND HAVE PROBLEMS WITH THE SIDEWALLS ONLY. SEEMS TO BE A RECURRING ISSUE I HAVE NOTICED WITH THESE TIRES AND I AM HAVING THEM ALL REPLACED! *TR”
NHTSA complaint #10714219, 2015

“TIRES PUT ON THE 2014 VW JETTA GLI (DUNLOP SPORT) FROM FACTORY ARE OF VERY POOR QUALITY AND COULD CAUSE A BLOW-OUT AND AN ACCIDENT. FIRST INCIDENT WITH POTHOLE CAUSED A TIRE BLOW-OUT ON FRONT PASSENGER TIRE, BUT EXECUTED A CONTROLLED MANEUVER TO PULL THE VEHICLE OVER. SECOND INCIDENT INVOLVED NO POTHOLE OR ABNORMAL CIRCUMSTANCES BUT RESULTED IN A BUBBLE IN THE SIDEWALL OF ANOTHER TIRE. BUBBLE WAS CAUGHT BEFORE BLOW-OUT INCIDENT COULD OCCUR. THESE TIRES ARE UNSAFE AND THERE ARE NUMEROUS COMPLAINTS OF THIS DUNLOP SPORT TIRE SCATTERED ACROSS THE INTERNET. NHTSA NEEDS TO TAKE ACTION BY REQU…”
NHTSA complaint #10676637, 2014

Visibility/Wiper 4

“Visibility was impaired when defroster failed to clear windshield and heater was not working on 12/16/2022. I took vehicle to Hayward Volkswagen on 04/04/2023 and was told heater core needs to be replaced. This is a known problem to Volkswagen; there's a warranty recall on the 2014 Passatt with the same heater core. I have found numerous complaints on line with the same Jetta heater complaint. The 2014 Jetta i own has approximately 88,000 miles, mechanically sound car which i am unable to drive in winter months. Feeling frustrated, I did contact VW "helpline" on 01/05/2024, they were no hel…”
NHTSA complaint #11563878, 2022

“The windshield wiper motors are extremely noisy. There is a knock technical service bulletin on this issue but VW says it is not covered as a recall. The issue is that water gets into the improperly sealed motor and then starts to rust the internal metal and then a very loud, noisy whining sound emits from the motor. It should be a recall and it should be replaced for free by Volkswagen. I don’t understand why I should foot the bill for their mistake or their parts supplier’s defect. It does affect safety because the loud wiper motor is a distraction to driving, as well as the unit can potent…”
NHTSA complaint #11456855, 2022

“WHEN I DRIVE THE CAR IN COLD, SNOWY WEATHER THE WINDSHIELD WIPER FLUID WILL NOT WORK AND THE WIPER BLADES WILL FREEZE TO THE WINDSHIELD (WHILE MOVING) WHEN THE DEFROSTER IS ON HIGH HEAT. THE WIPER FLUID I USE IS DESIGNED NOT TO FREEZE. THIS RESULTED ON NO VISIBILITY DUE TO THE DEICING AGENT THAT WAS USED ON THE ROADS STICKING TO MY WINDOW. I HAD TO EXIT AND DRIVE OFF THE FREEWAY WITH MY HEAD OUT THE WINDOW AND MY VISIBILITY WAS SEVERELY LIMITED. I ALMOST HIT THE RAIL AND THE WALLS INSIDE A TUNNEL UNTIL I COULD EXIT BECAUSE I COULD NOT SEE.”
NHTSA complaint #10819766, 2015

Seats 3 1 crash 2 injury

“CAR CONTINUES TO LEAK, TIRE SENSOR ALWAYS ON DOESN'T GO AWAY, SINCE THE BEGINNING OF LEASE TERMS, ALL THE ABOVE MENTIONED IS CONSISTENT, WHILE VEHICLE IS STATIONARY, IN MOTION, ON STREET OR ON A HIGHWAY. FURTHER, THE SAME OCCURS WITH ANY TURN.”
NHTSA complaint #10885533, 2014 · crash · 1 injury(ies)

“HEATED SEATS BURNED THE BACK AND LEGS OF DRIVER. *TR”
NHTSA complaint #10672612, 2014 · 1 injury(ies)

“THE HORN STOPPED WORKING. ALSO FOR THE SEAT. THE SEAT WARMER STOPPED WORKING.”
NHTSA complaint #11210701, 2019

Visibility 3

“The contact owns a 2014 Volkswagen Jetta. The contact stated that the heater and the defroster were inoperable. The vehicle was taken to an independent mechanic, where the heater core was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was determined that the vehicle was designed with a silica bag near the coolant reservoir, and the silica bag had ruptured, causing silica to leak into the engine compartment and to clog the heater pipe. The mechanic was able to flush out a significant amount of silica; however, the failure persisted. The…”
NHTSA complaint #11705543, 2021

“TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 60 MPH, THE SUN ROOF SHATTERED WHILE IT WAS CLOSED. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FAILURE WAS CAUSED BY AN OUTSIDE INFLUENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 34,200.”
NHTSA complaint #10763955, 2015

“TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 4,000.”
NHTSA complaint #10598565, 2013

Wheels 3

“I BOUGHT THESE TIRES AND ABOUT 30K MILES IN THERE WAS A SHAKING IN MY STEERING WHEEL. I HAD BEEN TOLD THE TIRES WERE ALMOST FINISHED. I HAD TO PURCHASE A WHOLE NEW SET OF TIRES TO RESOLVE THE ISSUE.”
NHTSA complaint #11210703, 2019

“I WAS DRIVING DOWN THE STREET AND HIT A POTHOLE. IT WAS A VERY BAD HIT SO I ASSUMED IT GAVE ME A FLAT TIRE. I DID NOT HAVE A FLAT TIRE, THE RIM COMPLETELY CRACKED IN MULTIPLE PLACES. I UNDERSTAND A RIM BENDING BUT THIS SEVERE OF A CRACK IS A DANGER TO ANYONE WHO HAS THIS CAR OR THESE RIMS. *TR”
NHTSA complaint #10704508, 2015

“TIRES PUT ON THE 2014 VW JETTA GLI (DUNLOP SPORT) FROM FACTORY ARE OF VERY POOR QUALITY AND COULD CAUSE A BLOW-OUT AND AN ACCIDENT. FIRST INCIDENT WITH POTHOLE CAUSED A TIRE BLOW-OUT ON FRONT PASSENGER TIRE, BUT EXECUTED A CONTROLLED MANEUVER TO PULL THE VEHICLE OVER. SECOND INCIDENT INVOLVED NO POTHOLE OR ABNORMAL CIRCUMSTANCES BUT RESULTED IN A BUBBLE IN THE SIDEWALL OF ANOTHER TIRE. BUBBLE WAS CAUGHT BEFORE BLOW-OUT INCIDENT COULD OCCUR. THESE TIRES ARE UNSAFE AND THERE ARE NUMEROUS COMPLAINTS OF THIS DUNLOP SPORT TIRE SCATTERED ACROSS THE INTERNET. NHTSA NEEDS TO TAKE ACTION BY REQU…”
NHTSA complaint #10676637, 2014

Equipment 1

“2014 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP WITH VEHICLE VOICE RECOGNITION SYSTEM MALFUNCTION. *SMD THE CONSUMER STATED THE VOICE RECOGNITION SOFTWARE HAS A FLAW WITH RECOGNIZING FEMALE VOICES. THE DEALER WAS NOTIFIED. *JS”
NHTSA complaint #10851619, 2015

Forward Collision Avoidance 1

“My 2014 VW as many other 2014 models are experiencing the following according to my local dealership in Miami: The ABS module is defective effecting other systems and making the car unsafe to drive as it was in 2009 and 2010 models. Dealer repair estimate is between $2500 with $5000! VW should recall before people get hurt!”
NHTSA complaint #11539838, 2023

Latches/Locks/Linkages 1

“DRIVING IN MY VW JETTA 2014 SE AT THE I71 FREEWAY AT AROUND 65-70 MPH (I HAD ALREADY DRIVING FOR AROUND 40-45 MIN) AND IN THE MIDDLE OF THE HIGHWAY THE CLUSTER MARKED ME A RED LIGHT SHOWING THAT A DOOR WAS OPEN. MY WIFE FIGURED OUT THAT THE REAR LEFT DOOR WAS NOT FULLY CLOSED AND THAT AIR WAS COMING INSIDE THE CAR DUE TO THIS GAP. I WAS NEEDED TO PULL OVER TO THE SHOULDER TO CLOSE THE DOOR, AND SEEMED THAT JUST THE FIRST LATCH WAS ENGAGED, BUT NOT FULLY CLOSED. NEXT DAY MY FATHER IN LAW WAS DRIVING MY CAR, WHEN SUDDENLY IT HAPPENED EXACTLY THE SAME. WE PULLED OVER AND IT WAS HAPPENING THE SAM…”
NHTSA complaint #10585682, 2014