2014 Ford Edge Problems & Owner Complaints

Unknown Or Other 79 6 crash

“I purchased my 2014 Ford Edge in December 2023. March 2023, I started having issues with the driver side door lock sensor malfunction as shown in the last photo. The door would not automatically lock when I started driving, sensing that the driver’s side door was still open. It was not. I kept pushing the lock button to lock it, but it kept unlocking even while driving. Eventually it would lock. The cost to fix that was around $600 which I could not afford, and my limited warranty expired. July/August 2025 my ABS and traction control sensor lights were lit on my dash. I took the car for servi…”
NHTSA complaint #11688877, 2025 · crash

“Backup camera doesn't always display. Had a accident while backing up.”
NHTSA complaint #11665598, 2025 · crash

“PUT THE CAR IN PARK MODE, TURNED OFF KEY, REMOVED KEY, WAS EXITING THE VEHICLE AND IT STARTED INDICATING THE CAR WAS NOT IN PARK. THIS HAS HAPPENED TWICE AND BOTH TIMES THE VEHICLE STARTED MOVING AS IT WAS IN NEUTRAL EVEN THOUGH THE KEY WAS REMOVED AND IT SHOWED IN PARK”
NHTSA complaint #11394516, 2021 · crash

Service Brakes 66 2 crash 1 injury

“WHILE DRIVING ON A HIGHWAY AT APROX 50MPH MY CAR RAN OUT OF BRAKES COMPLETELY. THE CAR, A 2014 EDGE, IS AROUND 56000MILES WITH ALL SERVICES UPTODATED PERFORMED BY A FORD DEALER. IN THE LATEST SERVICE THE CHANGE THE REAR BRAKE PADS”
NHTSA complaint #11052298, 2017 · 1 injury(ies)

“I purchased my 2014 Ford Edge in December 2023. March 2023, I started having issues with the driver side door lock sensor malfunction as shown in the last photo. The door would not automatically lock when I started driving, sensing that the driver’s side door was still open. It was not. I kept pushing the lock button to lock it, but it kept unlocking even while driving. Eventually it would lock. The cost to fix that was around $600 which I could not afford, and my limited warranty expired. July/August 2025 my ABS and traction control sensor lights were lit on my dash. I took the car for servi…”
NHTSA complaint #11688877, 2025 · crash

“AT 60,000 MILES MY 2014 FORD EDGE MASTER CYLINDER FAILED WHILE DRIVING AT AROUND 10 MPH ON MY STREET AS I WAS GETTING READY TO PARK WHICH EFFECTED BRAKING. THIS CAUSED ME TO HIT THE HIGH CONCRETE CURB IN FRONT OF MY HOUSE AND MESS UP MY FRONT BUMPER. I ENDED UP HAVING TO PULL THE LOWER BUMPER COVER OFF TO KEEP IT FROM DRAGGING THE GROUND. THE MASTER DOESN'T COMPLETELY FAIL THOUGH, IT WORKS FOR ABOUT A DOZEN STOPS AND THEN THE PEDAL GETS SOFT FOR ONE STOP. UPON CALLING FORD THIS IS ONE OF THE VIN NUMBERS THAT IS NOT COVERED UNDER THE RECALL. I DON'T UNDERSTAND HOW THERE ARE SO MANY FAILURES OF…”
NHTSA complaint #11014211, 2017 · crash

Electrical System 56 1 crash 4 injury

“I purchased my 2014 Ford Edge SEL ON JANUARY 2015. I have electrical problems suspicion problems & recall on my Airbags! I have always taken it to a Ford Dealership to have my regular service done…oil charge etc. it those times I have told them the other problems I was having example electrical problem started a month after I bought my vehicle every time they told me nothing is wrong or they replace the battery I have had 4 batteries replaced by Ford Dealerships. I also had recall on my airbags the dealership told me numerous times you do not need to worry about your vehicle it is fine!! After…”
NHTSA complaint #11517924, 2023 · crash · 4 injury(ies)

“When in reverse, the backup camera in my vehicle no longer functions. The view is displayed upside down which is very disorienting or the screen rapidly flashes.”
NHTSA complaint #11687333, 2025

“7/2/25-i was driving about 20 miles per hour when suddenly my car went into a type of limp/idle mode. It shut the car down to an idle, a wrench light came on my dash then the car started to shake. I coasted into a driveway and turned the car off. I turned it back on after 5min and it was fine. 7/16/25-I was driving about 30mph and all of a sudden my car goes into this idle mode again. I got the car to coast over into a turning lane. It lost power down to an idle, wrench came up on dash again then the car started to shake. I turned the car off and back on and it was fine. I’m very scared to dri…”
NHTSA complaint #11674846, 2025

Power Train 56

“The contact owns a 2014 Ford Edge. The contact stated that while driving at slower speeds, the vehicle hesitated while accelerating with the accelerator pedal depressed, and the vehicle to respond as needed. The check engine warning light was illuminated. The contact stated the vehicle was consuming an excessive amount of fuel, with an abnormal burning metal odor entering the cabin of the vehicle through the air vents. The contact scanned the vehicle with an OBD-2 scanner and retrieved error codes for the Power Control Module, Steering Column Control Module, and Power Train Control Module. The…”
NHTSA complaint #11680954, 2025

“7/2/25-i was driving about 20 miles per hour when suddenly my car went into a type of limp/idle mode. It shut the car down to an idle, a wrench light came on my dash then the car started to shake. I coasted into a driveway and turned the car off. I turned it back on after 5min and it was fine. 7/16/25-I was driving about 30mph and all of a sudden my car goes into this idle mode again. I got the car to coast over into a turning lane. It lost power down to an idle, wrench came up on dash again then the car started to shake. I turned the car off and back on and it was fine. I’m very scared to dri…”
NHTSA complaint #11674846, 2025

“The Power Take Off Assembly (PTU) failed. I had it replaced a a Ford Dealership with a genuine Ford PTU. After driving less than 125 miles the PTU failed again and my right front half shaft disengaged without notice on the high when traveling at highway speeds. Upon return to the dealership they noted that the PTU failed and it was replaced at no cost. However, they charged me for the replacement of the Right Front Axel. I contacted Ford Customer Service and contend that recall 14S10 should apply especially after the new PTU failed. They denied my claiming stating that the dealership claimed a…”
NHTSA complaint #11632439, 2024

Engine 45

“Three different occurrences of the engine shutting off. Twice while in park and once while stopped in a drive-thru.”
NHTSA complaint #11666233, 2025

“The contact owns a 2014 Ford Edge. The contact stated that the vehicle was hesitating while driving at various speeds. The contact stated that the engine and a wrench warning lights were illuminated. The failure had become more persistent and occurred at various speeds. The contact stated that after refueling, the vehicle became idle, lost power steering functionality, and lost motive power. The vehicle was restarted and regained proper functionality. The failure was intermittent but became more persistent and occurred whether the vehicle had been refueled. The contact stated while driving 55-…”
NHTSA complaint #11623059, 2024

“Faulty Water Pump causing thousands of dollars to repair. There is a recall on same models and year my vehicle should also be on it. Stalled on hiway. Had to pay more money for tow. Repairs are more than car is worth. You have to take the top part of engine off to replace it.”
NHTSA complaint #11604635, 2024

Back Over Prevention 36

“The contact owns a 2014 Ford Edge. The contact stated that while attempting to reverse, the rear-view camera displayed an upside-down image. Occasionally, the picture or the view was distorted. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 194,000.”
NHTSA complaint #11686350, 2025

“The contact owns a 2014 Ford Edge. The contact stated that while shifted into reverse(R), the rear-view camera image was either black or displayed upside down. The contact stated that the failure was intermittent. There was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 98,000.”
NHTSA complaint #11686081, 2025

“Back up camera stopped working. Back up sensors either don’t work or will just beep when nothing is behind the car. Don’t have exact date it stopped working because it started working for 1 day and then stopped working again. It has been probably 8 or 9 months since it has worked.”
NHTSA complaint #11686133, 2025

Fuel/Propulsion System 23

“The lever on the gas door dosen't closed all they causing the check engine to light up The code shows a vapor leaking”
NHTSA complaint #11556699, 2023

“My car is in need of a new water pump. This is a known repair needed in Ford V6 3.5 & 3.7-liter engines 2012-19 Explorer, Taurus, Edge & more. The water pump is placed in the engine so that a simple 1 hr. repair takes 10-12 hrs of labor costing customers thousands of dollars. There is no reason for this to not be on the recall list!!!!! This is confirmed by Ford dealers. There is no warning that comes up until the part has already failed, also causing other parts of the engine to be repaired.”
NHTSA complaint #11542707, 2023

“Pulled out of a parking lot onto a busy street locally, car lost power and the orange wrench light came on. Would not go, all the car did was jerk and sputter. Engine did not shut off but would only coast/roll into the middle lane and managed to coast/roll into another business parking lot next door to where I pulled out from and once parked, I turned ignition off and back on. Wrench light went out and car started. No codes were apparently shown when hooked up to the machine at the car lot the next day (wrench light was still off) this is very scary and very dangerous whatever it is, it needs…”
NHTSA complaint #11517771, 2023

Structure 16

“Rear camera works intermittently and is often blurry/glitches. Rear powered hatch often only closes partway then reopens”
NHTSA complaint #11662727, 2025

“The contact owns a 2014 Ford Edge. The contact stated that there was water leaking into the vehicle on the front passenger’s side of the vehicle, drenching the floorboard and causing a mildew odor inside the cabin of the vehicle. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 65,000.”
NHTSA complaint #11602334, 2023

“The contact owns a 2014 Ford Edge. The contact stated that there was a puddle of water on the driver's and passenger's side floorboards. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to Customer Satisfaction Program: 15B21 (Pillar Water Leak) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.”
NHTSA complaint #11502177, 2022

Steering 15 1 crash

“I WAS DRIVING IN AN ALLEY WAY AND SOMETHING SOUNDED LIKE IT BROKE AND OR CAME LOOSE FROM THE PASSENGER SIDE FRONT SUSPENSION AREA. WHICH LOOKS LIKE IT WAS A HALF SHAFT OR STEERING COMPONENT WHICH IN TURN CAUSED ME TO LOOSE STEERING CONTROL AND HIT A CURB AND DO FURTHER DAMAGE TO MY VEHICLE . SEEING IF THERE HAVE BEEN ANY ISSUES OR REPORTS WITH HALF SHAFTS OR STEERING COMPONENTS BREAKING OR COMING LOOSE ON SUSPENSION ON 2014 FORD EDGE'S”
NHTSA complaint #11079873, 2018 · crash

“The contact owns a 2014 Ford Edge. The contact stated that while driving at slower speeds, the vehicle hesitated while accelerating with the accelerator pedal depressed, and the vehicle to respond as needed. The check engine warning light was illuminated. The contact stated the vehicle was consuming an excessive amount of fuel, with an abnormal burning metal odor entering the cabin of the vehicle through the air vents. The contact scanned the vehicle with an OBD-2 scanner and retrieved error codes for the Power Control Module, Steering Column Control Module, and Power Train Control Module. The…”
NHTSA complaint #11680954, 2025

“The contact owns a 2014 Ford Edge. The contact stated that while driving at various speeds, the steering wheel and vehicle were shaking abnormally. There was an abnormal clunking sound detected. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission case and drive shaft were cracked and leaking and needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Magic City Ford Lincoln (809 Williamson Rd. NE, Roanoke, VA 24016 – (540)345-0911),…”
NHTSA complaint #11606025, 2024

Vehicle Speed Control 15 1 crash

“ON JULY 31, 2017 IN MY 2014 FORD EDGE I SLOWED DOWN TO TURN RIGHT INTO A PARKING SPACE AT AN ELEMENTARY SCHOOL, AND ALL OF A SUDDEN THE CAR TOOK FLIGHT OVER THE CURB AND SPED INTO THE WOODS. SCARED AND SHAKEN I WAS TRAPPED IN THE CAR WITH TREES BLOCKING THE FRONT DOORS. I WAS ABLE TO GET OUT OF THE CAR BY CLIMBING INTO THE BACKSEAT WHERE I WAS ABLE TO OPEN THE DOOR. THE CAR WAS NOT DRIVABLE AND HAD TO BE TOWED. THIS ACCELERATION IS VERY SCARY AND I WILL NOT FEEL COMFORTABLE DRIVING THIS CAR AGAIN! WHAT IF CHILDREN WOULD HAVE BEEN IN THE WAY?”
NHTSA complaint #11012873, 2017 · crash

“7/2/25-i was driving about 20 miles per hour when suddenly my car went into a type of limp/idle mode. It shut the car down to an idle, a wrench light came on my dash then the car started to shake. I coasted into a driveway and turned the car off. I turned it back on after 5min and it was fine. 7/16/25-I was driving about 30mph and all of a sudden my car goes into this idle mode again. I got the car to coast over into a turning lane. It lost power down to an idle, wrench came up on dash again then the car started to shake. I turned the car off and back on and it was fine. I’m very scared to dri…”
NHTSA complaint #11674846, 2025

“1ST OCCURRENCE WAS WHEN I WAS DRIVING ON THE INTERSTATE AND THE VEHICLE SUDDENLY STOPPED ACCELERATING AND WENT INTO LIMP MODE (A WRENCH WAS DISPLAYED ON THE DASHBOARD). I WAS NOT ABLE TO ACCELERATE AT ALL AND HAD TO PULL OFF THE INTERSTATE. TURNED OFF THE VEHICLE AND TURNED IT BACK ON AND THE WRENCH AND CHECK ENGINE LIGHT WAS OFF. THIS NOW OCCURS EVERY DAY AND IS A SAFETY ISSUE, IT HAPPENED WHEN I WAS MAKING A TURN AT A BUSY INTERSECTION AND ALMOST ENDED UP IN ANOTHER DRIVER HITTING ME AS I HAD NO POWER TO ACCELERATE OUT OF THE WAY. IN RESEARCHING THE ISSUE I BELIEVE IT IS DUE TO A FAULTY THRO…”
NHTSA complaint #11373854, 2020

Exterior Lighting 12 1 crash 4 injury

“I purchased my 2014 Ford Edge SEL ON JANUARY 2015. I have electrical problems suspicion problems & recall on my Airbags! I have always taken it to a Ford Dealership to have my regular service done…oil charge etc. it those times I have told them the other problems I was having example electrical problem started a month after I bought my vehicle every time they told me nothing is wrong or they replace the battery I have had 4 batteries replaced by Ford Dealerships. I also had recall on my airbags the dealership told me numerous times you do not need to worry about your vehicle it is fine!! After…”
NHTSA complaint #11517924, 2023 · crash · 4 injury(ies)

“THE DRIVER SIDE DOOR SENSOR/ LATCH IS FAILING. DOOR IS CLOSED OR SLAMMED MULTIPLE TIMES AND SENSOR SHOWS ERRORS OF: DOOR AJAR, TRANSMISSION NOT IN PARK, ENGINE ON BECAUSE IT DOESN'T SENSE THE DOOR BEING SHUT. THEREFORE THE OVERHEAD LIGHT STAYS ON AND CAN POTENTIALLY DRAIN BATTERY. IF CONTINUING TO DRIVE WITH WARNING IT WILL BEEP EVERY FEW SECONDS. THE DOORS WILL NOT AUTOMATICALLY LOCK. WHEN GETTING OUT OF CAR AND LOCKING. IT NEEDS TO BE SHUT MULTIPLE TIMES SO LIGHT DOESN'T STAY ON AND OR ALARM WILL NOT SET. *TR”
NHTSA complaint #11329480, 2020

“DOOR AJAR / TRANSMISSION NOT IN PARK SENSOR IS NOT WORKING PROPERLY. UNSAFE CONDITION NOT KNOWING IF DOOR LOCK SYSTEM IS WORKING PROPERLY. HAVE TO STOP NUMEROUS TIME WHILE DRIVING TO CHECK IF DOOR IS ACTUALLY CLOSED AND LOCKED. ALSO WILL NOT ALLOW INTERIOR LIGHTS TO GO OFF, AND IS SAFETY ISSUE WHEN TRYING TO DRIVE AT NIGHT. EXTREMELY DIFFICULT TO SEE DUE TO LOST OF NIGHT VISION. FORD MOTOR KNOWS OF THE ISSUES FOR YEARS BUT REFUSES TO CORRECT ISSUE VIA A RECALL. THE VEHICLE ONLY HAS 31,000 MILES ON IT.”
NHTSA complaint #11302670, 2019

Air Bags 11 7 crash 9 injury

“I purchased my 2014 Ford Edge SEL ON JANUARY 2015. I have electrical problems suspicion problems & recall on my Airbags! I have always taken it to a Ford Dealership to have my regular service done…oil charge etc. it those times I have told them the other problems I was having example electrical problem started a month after I bought my vehicle every time they told me nothing is wrong or they replace the battery I have had 4 batteries replaced by Ford Dealerships. I also had recall on my airbags the dealership told me numerous times you do not need to worry about your vehicle it is fine!! After…”
NHTSA complaint #11517924, 2023 · crash · 4 injury(ies)

“I was traveling southbound on a two lane hwy. I slowed down and used my blinker to alert the semi behind me that I was making a left hand turn. Upon making the left hand turn, a vehicle passed the semi and tboned me on my driver’s side front and back doors. My airbags never deployed and I hit my head on my driver’s side window. The damage was bad enough that I could not get out of my car. Neither the front or back doors could be opened.”
NHTSA complaint #11590206, 2024 · crash · 2 injury(ies)

“The contact owns a 2014 Ford Edge. The contact stated while driving at 55 MPH with her husband in the front passenger seat, a deer crashed into the front end of the vehicle. The air bags failed to deploy. The vehicle was towed to a tow lot. The contact sustained soreness in the neck and back the next day but did not seek medical assistance. The contact's husband sustained soreness in unknown parts of the body the next day but did not seek medical assistance. There was no police report filed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer…”
NHTSA complaint #11495835, 2022 · crash · 2 injury(ies)

Seats 11 1 injury

“THE CAR SALESMAN WAS DEMONSTRATING HOW THE REAR SEAT BACKS FOLD DOWN. HE WAS ON ONE SIDE OF THE CAR, I ON THE OTHER. WE BOTH RETURNED THE SEAT BACKS TO THEIR UPRIGHT POSITIONS. HE RETURNED HIS SEAT BACK SLIGHTLY BEYOND VERTICAL. MY WIFE SAT IN THE SEAT, LEANED FORWARD, AND PULLED THE LEVER TO MOVE THE SEAT BACK TO ITS VERTICAL POSITION. THE SEAT BACK SPRUNG FORWARD. IT FORCEFULLY HIT MY WIFE'S BACK AND NECK, CAUSING HER TO NEARLY LOSE HER BREATH. IT HURT HER. THE SALESMAN THEN SAID SHE SHOULD HAVE BEEN LEANING AGAINST THE BACK WHEN SHE PULLED THE LEVER TO KEEP IT FROM SPRINGING FORWARD. THE…”
NHTSA complaint #10632031, 2014 · 1 injury(ies)

“The seat rocks back and forth on takeoff and stop. Self inspected and found cracked square tubing on frame of seat. Car does not feel safe to me to drive. Car has never been in accident to my knowledge. Was purchased used.”
NHTSA complaint #11570895, 2024

“Driver power seat tilts backward suddenly when accelerating or backing causing driver to lose control of the vehicle.”
NHTSA complaint #11478389, 2022

Electronic Stability Control (Esc) 9

“The contact owns a 2014 Ford Edge. The contact stated that while attempting to decelerate and depressing the brake pedal, there was an abnormal grinding sound coming from the brakes. Additionally, the contact stated that the vehicle failed to detect other nearby vehicles as intended. The vehicle was taken to a local Pep Boys, where the rear rotors and brake pads were replaced. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle was taken back to the same local Pep Boys, where the vehicle was diagnosed with a check engine, trans…”
NHTSA complaint #11685369, 2025

“RANDOM STALLING. USUALLY WHEN SLOWING DOWN. DASHBOARD LIGHTS UP ALL KINDS OF WARNINGS. NO CODES. SHIFT IS LOCKED IN PARK AND CAN NOT MOVE VEHICLE. ALWAYS ABLE TO RESTART WITHOUT ISSUE AFTER SOME DELAY. SEEMS TO HELP TO UNCONNECT POSITIVE BATTERY TERMINAL AND DRAIN CHARGE. *TR”
NHTSA complaint #11325643, 2020

“I WAS DRIVING MY VEHICLE IN RUSH HOUR TRAFFIC AND IT DISPLAYED A WRENCH SYMBOL AND WENT INTO LIMP MODE. DUE TO THE CAR SLOWING DOWN, I HAD ISSUES GETTING TO THE SIDE OF THE HIGHWAY. I HAD IT TOWED TO THE DEALER AFTER 8 DAYS THEY SAID IT WAS THE ELECTRICAL SIGNAL TO THE THROTTLE BODY. THE MANUFACTURE HAS ISSUED A RECALL ON SOME MODELS BUT NOT ALL AND REFUSE TO COVER THE REPAIR EVEN THOUGH IT IS A KNOWN ISSUE. IF THE IS A MANDATORY RECALL, THEY WILL HAVE TO COVER THIS DANGEROUS ISSUE. PLEASE CONSIDER ISSUING A FULL RECALL.”
NHTSA complaint #11234903, 2019

Fuel System 9

“The contact owns a 2014 Ford Edge. The contact stated while driving 45 MPH, the vehicle lost motive power. The service engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed but no failures were found. The vehicle was not repaired. The contact stated that several days later while driving 25 MPH, the failure reoccurred. The vehicle was taken back to the local dealer where it was diagnosed but no failures were found. The service engine and check engine warning lights were illuminated. The vehicle was inspected by an independent mechanic and it was diagno…”
NHTSA complaint #11603224, 2024

“The contact owns a 2014 Ford Edge. The contact stated while driving 35 MPH, the vehicle inadvertently lost motive power. The check engine warning light was illuminated. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Pr…”
NHTSA complaint #11602693, 2024

“The contact owns a 2014 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle shuddered abnormally. Additionally, the vehicle lost motive power after coming to a complete stop. The check engine warning light was illuminated. The contact was able to restart the vehicle. The vehicle was taken to an independent mechanic, who determined that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure…”
NHTSA complaint #11555067, 2023

Visibility 8

“The contact owns a 2014 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the sunroof unexpectedly exploded. The contact stated that there was no impact to the sunroof to have caused the sunroof glass to explode. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 152,000.”
NHTSA complaint #11661519, 2025

“The contact owns a 2014 Ford Edge. The contact stated that on several occasions while driving, the HVAC system would malfunction and change the temperature which caused the windows to fog. The contact stated that on one occasion while driving, the vehicle shut completely off. As a result, the contact would need to pull over to restart the vehicle and then reset the temperature. No warning lights illuminated. The dealer was notified of the failure and the contact was advised to have the vehicle diagnosed. The manufacturer was not notified of the failure. The failure mileage was 171,296.”
NHTSA complaint #11478564, 2022

“TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD POPPING NOISE OCCURRED. UPON INSPECTION, IT WAS DISCOVERED THAT THE SUN ROOF GLASS HAD SHATTERED. THE SUN ROOF WAS CLOSED AT THE TIME OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER (BILLINGSLEY FORD, 2502 NW QUANAH PARKER TRAILWAY, LAWTON, OK) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. *DT UPDATED 11/29/18*JB”
NHTSA complaint #11132468, 2018

Visibility/Wiper 8

“The backup camera malfunctions, and has been doing so for about a year. When the vehicle is put into REVERSE sometimes the camera screen will be black for a few moments, followed by a message that the camera isn't available, and that I should contact my dealer. Sometimes it will come on, but show an upside-down image. There are active recalls for this problem, but I can't seem to get my VIN on the recall list so that this safety issue can be fixed.”
NHTSA complaint #11730526, 2025

“Ford has a recall on all back up cameras on Ford Edges due to the camera malfunctioning but they only have the recall back to year 2015. My camera has been malfunctioning forever but I did and do not want to pay to get it corrected. The camera shows everything upside down. I feel Ford should fix every camera that has issues, not just from 2015 and beyond.”
NHTSA complaint #11723619, 2025

“Backup camera not working properly. Unsure if this falls under any recall headings for safety. I’ve seen many recalls on newer backup cameras but none on this year model. Was displaying upside down or with green lines across the screen and now just completely unavailable. Has not been diagnosed by ford and will not be diagnosed by ford out of my pocket. Can’t afford it. But it is available for inspection. I did clean some corrosion off of some wiring harness connections to no avail. Please advise.”
NHTSA complaint #11613329, 2024

Wheels 8 1 crash

“ON JULY 31, 2017 IN MY 2014 FORD EDGE I SLOWED DOWN TO TURN RIGHT INTO A PARKING SPACE AT AN ELEMENTARY SCHOOL, AND ALL OF A SUDDEN THE CAR TOOK FLIGHT OVER THE CURB AND SPED INTO THE WOODS. SCARED AND SHAKEN I WAS TRAPPED IN THE CAR WITH TREES BLOCKING THE FRONT DOORS. I WAS ABLE TO GET OUT OF THE CAR BY CLIMBING INTO THE BACKSEAT WHERE I WAS ABLE TO OPEN THE DOOR. THE CAR WAS NOT DRIVABLE AND HAD TO BE TOWED. THIS ACCELERATION IS VERY SCARY AND I WILL NOT FEEL COMFORTABLE DRIVING THIS CAR AGAIN! WHAT IF CHILDREN WOULD HAVE BEEN IN THE WAY?”
NHTSA complaint #11012873, 2017 · crash

“The Power Take Off Assembly (PTU) failed. I had it replaced a a Ford Dealership with a genuine Ford PTU. After driving less than 125 miles the PTU failed again and my right front half shaft disengaged without notice on the high when traveling at highway speeds. Upon return to the dealership they noted that the PTU failed and it was replaced at no cost. However, they charged me for the replacement of the Right Front Axel. I contacted Ford Customer Service and contend that recall 14S10 should apply especially after the new PTU failed. They denied my claiming stating that the dealership claimed a…”
NHTSA complaint #11632439, 2024

“Wheel cracked, found during replacement of failed tire. Could have led to an accident if unfound. Problem found by Firestone Service Center No. No.”
NHTSA complaint #11444661, 2021

Engine And Engine Cooling 7

“The contact owns a 2014 Ford Edge. The contact stated that while her husband was starting the vehicle, there was an abnormal clanking sound coming from the vehicle. The contact turned off the vehicle. There were no warning lights illuminated. The vehicle had been driven the day prior without any issues. The vehicle was towed to an independent mechanic, where it was determined that the engine was blown. The contact was informed that the internal water pump had failed, and there was water inside the engine. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was co…”
NHTSA complaint #11623406, 2024

“The contact owns a 2014 Ford Edge. The contact stated while driving 80 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed with internal water pump failure. The mechanic determined that the water pump and the head gasket needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to an unknown recall. The manufacture…”
NHTSA complaint #11602415, 2024

“The contact owns a 2014 Ford Edge. The contact stated that while driving 45 MPH, the check engine warning light illuminated, and the vehicle overheated. The contact veered to the side of the road and allowed the vehicle to cool down. The contact then continued driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine and on the spark plugs. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was appro…”
NHTSA complaint #11520578, 2023

Latches/Locks/Linkages 7

“The contact's father owns a 2014 Ford Edge. The contact stated that while he was driving at approximately 65 MPH, the "door open" alarm and chime was sounding, indicating that the driver's side door was open. The contact observed that the driver's side door was closed. The contact pulled off the highway, stopped the vehicle, and turned off and restarted the vehicle several times and the alarm turned off. The contact stated that her father related that the failure was recurring and additionally, the door locks were unlocking independently, and that the driver's side door keypad was constantly i…”
NHTSA complaint #11637420, 2024

“The contact owns a 2014 Ford Edge. The contact stated that all four windows failed to operate as needed. Additionally, the front driver's side door warning light illuminated indicating that the front driver's side door was open however, the door was securely closed. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was unavailable.”
NHTSA complaint #11483339, 2022

“door ajar warning dome lights stay on doors don't lock child opened door while moving”
NHTSA complaint #11428240, 2021

Suspension 6 2 crash

“While driving at approximately 10 mph I attempted to make a left hand turn. Something popped in my front end causing my vehicle to immediately pull to the left and into a landscaping rock. The incident caused the entire wheel and left front side to completely break. Air bags did not deploy”
NHTSA complaint #11685427, 2025 · crash

“I WAS DRIVING IN AN ALLEY WAY AND SOMETHING SOUNDED LIKE IT BROKE AND OR CAME LOOSE FROM THE PASSENGER SIDE FRONT SUSPENSION AREA. WHICH LOOKS LIKE IT WAS A HALF SHAFT OR STEERING COMPONENT WHICH IN TURN CAUSED ME TO LOOSE STEERING CONTROL AND HIT A CURB AND DO FURTHER DAMAGE TO MY VEHICLE . SEEING IF THERE HAVE BEEN ANY ISSUES OR REPORTS WITH HALF SHAFTS OR STEERING COMPONENTS BREAKING OR COMING LOOSE ON SUSPENSION ON 2014 FORD EDGE'S”
NHTSA complaint #11079873, 2018 · crash

“The Power Take Off Assembly (PTU) failed. I had it replaced a a Ford Dealership with a genuine Ford PTU. After driving less than 125 miles the PTU failed again and my right front half shaft disengaged without notice on the high when traveling at highway speeds. Upon return to the dealership they noted that the PTU failed and it was replaced at no cost. However, they charged me for the replacement of the Right Front Axel. I contacted Ford Customer Service and contend that recall 14S10 should apply especially after the new PTU failed. They denied my claiming stating that the dealership claimed a…”
NHTSA complaint #11632439, 2024

Forward Collision Avoidance 3 1 crash

“Backup camera doesn't always display. Had a accident while backing up.”
NHTSA complaint #11665598, 2025 · crash

“My vehicle started having a "spongy" pedal feel when I pushed on my brakes going to work and returning home. I was going to be taking my grandchildren to Branson, MO, on Thursday morning, [XXX], and was able to get Marvin Merritt, mechanic, to look at my vehicle before leaving to make sure we would be okay traveling. Marvin notified me that my brake booster needed replace and it was not safe to travel. I made other arrangements to go to Branson. When I got back I paid Marvin for services rendered and got my letter from the Ford Motor Company Dated March 2024. I took my letter, the invoice…”
NHTSA complaint #11681543, 2025

“New brake booster, new brakes put on 6 months ago, ABS now has problems. Car starts to skid when braking, only 1 brake works, car only has about 140,000 miles on it. When on the freeway at about 60-65 mph, car will start to lose power and shake until you hit the brakes really hard 2 or 3 times, no accident yet but if not fixed, it will happen. Brake pedal goes down to the floor will sitting at a red light or at a stop light.”
NHTSA complaint #11630561, 2024

Seat Belts 2

“1) my rear view camera is disoriented when car is in reverse. Sometimes the picture on the screen is upside down or doesnt show anything at all. 2) drivers seat belt does not clip in correctly. I have to push the red button in for the seat belt to clip into place.”
NHTSA complaint #11694240, 2024

“Seat belt will not stay, buckled. This is a manufacturing defect and could cause bodily harm if Ford doesn't correct. I contacted Ford and they weren't concerned about this issue. Case # : CASI41262353”
NHTSA complaint #11506583, 2023

Equipment Adaptive/Mobility 1

“ON 9-27-14, USING ADAPTIVE CRUISE CONTROL ON STRAIGHT, 4-LANE DIVIDED HIGHWAY WITH NO TRAFFIC IN LANE AHEAD OR BEHIND. VEHICLE'S BRAKES SUDDENLY ACTIVATED DROPPING SPEED FROM 74 TO 50 MPH. TAKEN TO DEALERSHIP 10-7-14 AND ISSUE COULD NOT BE DUPLICATED. HAPPENED AGAIN ON 11-11-14 WITH SAME ROADWAY & TRAFFIC CONDITIONS, THIS TIME 55 TO 50 MPH DROP. TAKEN TO DEALER ON 11-20-14 AND AGAIN NO ISSUES WERE DETECTED WITH THE VEHICLE. CONTACTED FORD CUSTOMER SERVICE WHO SAID TO TAKE IT BACK AGAIN TO GENERATE A "HOT LINE" COMPLAINT FOR AN ENGINEER TO LOOK AT THE VEHICLE. TOOK VEHICLE BACK 12-3-14 A…”
NHTSA complaint #10662959, 2014

Lane Departure 1 1 crash

“Backup camera doesn't always display. Had a accident while backing up.”
NHTSA complaint #11665598, 2025 · crash

Tires 1

“TIRE SIDEWALL FAILURE COOPER TIRE 245/60R18 DISCOVERER SRX, 35,000 MILES APPROX. DECELERATED FROM 70MPH TO 30MPH COMING INTO TOWN AND TIRE SIDEWALL BLEW OUT WITH NO ROAD HAZZARD. 2014 FORD EDGE LIMITED. REPLACED TIRES IMMEDIATELY 11/13/2019. DID NOT KNOW ABOUT RECALL OF CERTAIN COOPER TIRES UNTIL AFTER TIRES REPLACED. TIRES REPLACED AT TIRES 1, 3325 S 38TH ST, GRAND FORKS, ND 58201, 7017573000 I DID NOT OBTAIN DOT # FROM TIRE. I HAVE PICTURE OF FAILURE.”
NHTSA complaint #11279989, 2019