2013 Toyota Highlander Problems & Owner Complaints

Steering 46 3 crash 1 injury

“I GOT HIT BY A DRUNK DRIVER WHILE I WAS AT AN INTERSECTION STATIONARY. I WAS WAITING TO MAKE A LEFT TURN AND AN ONCOMING CAR GOING 35 MPH CROSSED LANES AND CRASHED INTO ME. IT WAS A BAD ACCIDENT, BOTH CARS INVOLVED TOTALLED.I HAD 4 OTHER PASSENGERS IN THE CAR, AND NO AIRBAGS WENT OFF. I RECEIVED HEAD INJURIES (A LOT OF DIZZINESS), NECK AND BACK INJURIES. *DT*JB”
NHTSA complaint #11187259, 2019 · crash · 1 injury(ies)

“OUR 2013 HIGHLANDER DEVELOPED A LIGHT CLUNKING NOISE IN THE STEERING COLUMN AFTER A ACCIDENT IN OCTOBER OF 2013. WE THOUGHT NOTHING OF IT UNTIL DECEMBER 2017 WHEN THE CLUNKING INCREASED IN LOUDNESS AND FREQUENCY. WE HAVE THE PROBLEM CHECKED OUT BY GULLO TOYOTA OF CONROE, TEXAS. THEY FOUND THE MID STEERING COLUMN SHAFT THAT WAS FAILING AND CAUSING THE CLUNKING NOISE AND RECOMMENDED REPLACING THIS PART FOR SAFETY REASONS. WE CONCURRED AND HAD THE WORK COMPLETED. I DISCUSSED THIS SITUATION WITH THE SERVICE REP AT GULLO TO SEE IF THEY COULD DETERMINE THE CAUSE OF THIS PART FAILURE. THEY COULD…”
NHTSA complaint #10960130, 2016 · crash

“I TURNED ON MY CAR, PUT IT ON DRIVE WHEN I TRIED TO PRESS THE GAS AND TURN THE WHEEL TO GET OUT OF THE PARKING LOT THE STEERING WHEEL LOCKED SO HARD I COULD NOT TURN IT. I PRESSED ON THE BRAKES BUT THE BRAKES WERE NOT FUNCTIONING AT ALL AS I WAS PRESSING ON THE BRAKE PAD THE CHECK ENGINE LIGHT CAME ON AND SO DID THE BRAKE LIGHT ON THE DASH BOARD, ON THE BIG SCREEN WHERE IT SHOWS MY INFO AND OTHER FANCY GADGETS SHOWED "BRAKE MALFUNCTION PARK CAR IN SAFE ZONE" AS THE CAR DROVE FORWARD BY ITSELF AND THE BRAKES WERE NOT WORKING THE CAR HIT AN EMPTY PARKING SPACE TO COME TO A COMPLETE STOP. I WAS A…”
NHTSA complaint #10703233, 2015 · crash

Engine 31 1 crash 1 injury

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE VEHICLE EXHIBITED UNINTENDED ACCELERATION. ADDITIONALLY, THE VEHICLE WOULD VIBRATE EXCESSIVELY WHEN STATIONARY WITH THE ENGINE ON. THE VIBRATIONS WOULD CAUSE EAR PAIN TO THE CONTACT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 11,000.”
NHTSA complaint #10582957, 2013 · 1 injury(ies)

“I REAR ENDED A CAR IN FRONT OF ME. DAMAGE MINIMAL TO HIS CAR. MY HIGHLANDER SUSTAINED OVER 10 THOUSAND DOLLAR FRONT DAMAGE. MY AIR BAGS DID NOT DEPLOY. *TR”
NHTSA complaint #10673101, 2014 · crash

“I purchased the car in 2020 with 73K miles on it. It has sporadically had incidents of unintended acceleration. I happens when I slow for a stop sign, red light, or crosswalk. My foot is on the brake when this occurs, the engine then goes into high gear and no amount of pressure on the brake will stop it. I put the car in park and turn the key off. There are no warning lights. It has happened more frequently in 2024. On [XXX], I tried to come to a stop at a crosswalk in Plymouth MA. The UA occurred, putting the folks in the crosswalk and myself in danger. The next day I contacted the…”
NHTSA complaint #11599219, 2024

Vehicle Speed Control 31 7 crash 2 injury

“ON SEPTEMBER 12 2014 MY WIFE WAS PULLING INTO A PARKING SPACE AT HER DOCTOR'S OFFICE. THE SPACE INCLUDE A STOP CURB AND IT FACED A FOUR LANE STREET. AS SHE PULLED INTO THE SPACE, SHE BRAKED TO AVOID CONTACTING THE CURB AND WAS ABOUT TO SHIFT INTO PARK WHEN THE CAR SUDDENLY ACCELERATED. THE CAR JUMPED THE PARKING CURB AND THEN ANOTHER CURB AND ENTERED A GRASSY AREA (APPROXIMATELY 10 FT WIDE. THE CAR CONTINUED TO ACCELERATE AND JUMPED ANOTHER CURB AND LANDED IN A 4 LANE STREET. SHE CONTINUED TO APPLY THE BRAKES WHILE THE CAR CONTINUED TO ACCELERATE ACROSS THE STREET. SHE WAS HEADED TOWARD A…”
NHTSA complaint #10637921, 2014 · crash · 1 injury(ies)

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE VEHICLE EXHIBITED UNINTENDED ACCELERATION. ADDITIONALLY, THE VEHICLE WOULD VIBRATE EXCESSIVELY WHEN STATIONARY WITH THE ENGINE ON. THE VIBRATIONS WOULD CAUSE EAR PAIN TO THE CONTACT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 11,000.”
NHTSA complaint #10582957, 2013 · 1 injury(ies)

“ON MULTIPLE OCCASIONS SINCE PURCHASING MY 2014 TOYOTA HIGHLANDER LIMITED THE CAR LURCHES FORWARD WHILE MY FOOT IS FIRMLY PRESSED ON THE BRAKE. ON TWO OCCASIONS I COULD NOT STOP THE LURCHING OF THE VEHICLE WITHOUT STANDING UP WITH BOTH FEET ON THE BRAKE PEDAL HAVING HIT THE CAR IN FRONT OF ME WHILE MY CAR CONTINUED TO PUSH THEM AGAIN WHILE APPLYING BOTH FEET ON THE BRAKE PEDAL. I WAS NOT IN CONTROL OF THE VEHICLE AS IF SOMETHING WAS PRESSING THE GAS PEDAL WHILE I WAS STOPPED. IN BOTH OF THESE ACCIDENTS SITUATIONS I HAD PROGRESSED FORWARD STOPPING AND STARTING. ONCE IN A DRIVE THRU AND THE S…”
NHTSA complaint #11019898, 2017 · crash

Electrical System 25

“THE FRONT PASSENGER DOOR AND DRIVER DOOR LOCK/ACTUATOR DOES NOT WORK. THE PASSENGER DOOR FIRST HAPPENED 1 TO 1.5 YEARS AGO. I HAVE NOT FIXED IT BECAUSE OF THE OUTRAGEOUS COST. NOW, THE DRIVER DOOR ACTUATOR/DOOR LOCK IS EXHIBITING THE SAME SYMPTOMS AND WILL SOON CEASE TO WORK. TOYOTA HAS NO WARRANTY PROGRAM OR RECALL ON THIS EVEN THOUGH IT IS A KNOWN ISSUE WITH THIS YEAR AND MODEL. I THINK HAVING YOUR DOOR LOCKS NOT WORK IS A SAFETY ISSUE AND REQUEST THAT THIS BE FOUND TO BE AN ISSUE TOYOTA MUST COVER AS SOON AS POSSIBLE. *TR”
NHTSA complaint #11330685, 2019

“FRONT PASSENGER SIDE DOOR LOCK ACTUATOR DOES NOT WORK, MAKING LOCK INEFFECTIVE AND NOT WORKABLE. TOYOTA CLAIMS THIS IS NOT A SAFETY ISSUE. UNSURE HOW INEFFECTIVE LOCKS ARE NOT A SAFETY ISSUE, ESPECIALLY ON A CAR THAT IS NOT THAT OLD. *TR”
NHTSA complaint #11329478, 2019

“THE VEHICLE WAS PARKED IN OUR DRIVEWAY AND HAS TWICE HAD RATS CHEWING ON THE COOLANT TEMPERATURE CENSOR WIRING. THESE ARE THE ONLY WIRES THEY'VE CHEWED ON SO FAR. I FEEL THE SOY BASED WIRING THAT TOYOTA USES IS TO BLAME SINCE MY NEIGHBORS ARE NOT HAVING PROBLEMS WITH THEIR VEHICLES THAT ARE PARKED OUTDOORS. A CLAIM WITH USAA HAS BEEN FILED.”
NHTSA complaint #11288536, 2019

Unknown Or Other 24 1 injury

“JULY 20, 2013 I PUSHED THE IGNITION BUTTON TO TURN OFF THE ENGINE. I EXITED THE VEHICLE AND IMMEDIATELY REALIZED IT WAS STILL MOVING. I ATTEMPTED TO GET BACK IN THE VEHICLE TO STOP IT. I FELL AND THE BACK TIRE RAN OVER MY FOOT/LEG. A MAN CAME AND JUMPED IN THE CAR TO STOP IT AFTER IT CROSSED THE STREET AND HIT A PARKED CAR. I HAVE BOTH A FRACTURED TIBIA AND FIBULA. THE TIBIA REQUIRED A SCREW TO STABILIZE HOWEVER, MY FOOT WAS SO INJURED (TORN FLESH) THAT I HAD TO WAIT 5 WEEKS FOR THE FLESH TO HEAL TO AVOID INFECTION. I HAVE BEEN OFF OF WORK SINCE JULY 22 TO DATE (SEPTEMBER 5,2013). I RE…”
NHTSA complaint #10567189, 2013 · 1 injury(ies)

“This is related to the Faulty Spiral Cable Assembly (HORN) that on line evidence suggests should have been a Toyota Recall item for this year and model. In 2014, Toyota issued a recall for 97,000 Hylanders for this very thing however it only covered 2008-2010 at that time. In review of safety recalls for faulty Spiral Cables on other Toyota models, it's evident they have had issues. On December 10, 2025, I replaced the Spiral Cable with a certified Toyota Dealer and worked to get reimbursement through Toyota by sending a certified letter and the replaced Spiral Cable to them to prove the e…”
NHTSA complaint #11747923, 2025

“I own a Toyota and have always been a strong supporter of the brand — I truly believe Toyota’s reliability and build quality are unmatched. That’s why I was shocked and disappointed to discover that the paint on the roof of my car, especially near the sunroof, had started peeling. I left for a two-week trip, and when I returned in June 2025, I noticed that the paint had begun to flake and peel severely. The surface felt brittle and dry, and simply touching the area caused more paint to come off. It was clear that the damage had occurred during sun exposure while I was away. I later learned t…”
NHTSA complaint #11669562, 2025

Structure 19 6 crash 3 injury

“I GOT HIT BY A DRUNK DRIVER WHILE I WAS AT AN INTERSECTION STATIONARY. I WAS WAITING TO MAKE A LEFT TURN AND AN ONCOMING CAR GOING 35 MPH CROSSED LANES AND CRASHED INTO ME. IT WAS A BAD ACCIDENT, BOTH CARS INVOLVED TOTALLED.I HAD 4 OTHER PASSENGERS IN THE CAR, AND NO AIRBAGS WENT OFF. I RECEIVED HEAD INJURIES (A LOT OF DIZZINESS), NECK AND BACK INJURIES. *DT*JB”
NHTSA complaint #11187259, 2019 · crash · 1 injury(ies)

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS BEING REVERSED, THE HATCHBACK OPEN WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WAS PLACED IN PARK BEFORE EXITING THE VEHICLE. WHILE ATTEMPTING TO CLOSE THE HATCH, THE VEHICLE STARTED TO ROLL BACKWARDS AND KNOCKED THE CONTACT TO THE GROUND. THE VEHICLE ROLLED DOWN AN EMBANKMENT AND CRASHED INTO A TREE. THE CONTACT SUSTAINED INJURIES TO THE HIP AND ARMS, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED FROM THE CRASH SITE. THE MANUFACTURER WAS NOTIFIED…”
NHTSA complaint #10884514, 2016 · crash · 1 injury(ies)

“VEHICLE WAS PROCEEDING THROUGH AN INTERSECTION UNDER A GREEN LIGHT. A VEHICLE TRAVELING THE CROSS ROAD PROCEEDED THROUGH THEIR RED LIGHT AND IMPACTED MY VEHICLE AT FULL SPEED. THE RESULT WAS A "T-BONE" ACCIDENT INTO THE DRIVER'S SIDE DOOR. THE FORCE OF THE COLLISION WAS SUCH THAT MY VEHICLE WAS TURNED 90 DEGREES. THE DRIVER'S HEAD IMPACTED THE DRIVER'S SIDE WINDOW SHATTERING THAT WINDOW. THE SIDE CURTAIN AIR BAG DID NOT DEPLOY. AIR BAGS IN THE OTHER VEHICLE DID DEPLOY. HAD THE AIR BAG OPERATED PROPERLY IT WOULD HAVE PROTECTED THE DRIVER'S HEAD FROM IMPACTING AND SHATTERING THE WINDOW. SINCE TH…”
NHTSA complaint #10777920, 2014 · crash · 1 injury(ies)

Air Bags 18 10 crash 5 injury

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER, THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH AND SWERVED TO AVOID A CAT, IT RESULTED IN CRASHING INTO A METAL TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. ADDITIONALLY, THE SEAT BELT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO LARRY H. MILLER LEXUS SPOKANE1030 W 3RD AVE, SPOKANE, WA 99201: (509) 293-6074 BUT WAS NOT DIAGNOSED OR REPAIRED. THE DRIVER STRUCK THE STEERING WHEEL WITH HER CHEST AND MEDICAL ATTENTION WAS PROVIDED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WAS NO REPORTED FIRE. A POLICE REPORT WAS FILED. THE MANU…”
NHTSA complaint #11413557, 2021 · crash · 1 injury(ies)

“I HAD A FRONT END ACCIDENT ABOUT 2 YEARS AGO AND MY AIRBAGS DID NOT DEPLOY. I CAUSED REAR END DAMAGE TO TWO OTHER VEHICLES. ON SEPT. 2, I HAD ANOTHER FRONT END COLLISION. I RAN INTO A CONCRETE BARRIER THAT HOLDS LIGHT POSTS IN PARKING LOTS. THE ACCIDENT CAUSED ME CHEST, BACK, AND NECK PAIN. THE SEAT BELT TIGHTENED BUT THE AIR BAGS NEVER DEPLOYED. I AM STILL IN PAIN DUE TO THIS ACCIDENT.THE FRAME WAS BENT IN FROM THIS COLLISION.”
NHTSA complaint #11253078, 2019 · crash · 1 injury(ies)

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT T-BONED ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT LEG, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. FURTHERMORE, WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE ANTI-LOCK BRAKES FAILED ON MORE THAN ONE OCCASION IN OCTOBER OF 2018. THE CONTACT STATED THAT THE BRAKES AND WHEELS SEIZED ON THREE OCCASIONS. AN INDEPENDENT MECHANIC WAS MADE AWAR…”
NHTSA complaint #11142609, 2017 · crash · 1 injury(ies)

Service Brakes 18 9 crash 2 injury

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT T-BONED ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT LEG, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. FURTHERMORE, WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE ANTI-LOCK BRAKES FAILED ON MORE THAN ONE OCCASION IN OCTOBER OF 2018. THE CONTACT STATED THAT THE BRAKES AND WHEELS SEIZED ON THREE OCCASIONS. AN INDEPENDENT MECHANIC WAS MADE AWAR…”
NHTSA complaint #11142609, 2017 · crash · 1 injury(ies)

“ON SEPTEMBER 12 2014 MY WIFE WAS PULLING INTO A PARKING SPACE AT HER DOCTOR'S OFFICE. THE SPACE INCLUDE A STOP CURB AND IT FACED A FOUR LANE STREET. AS SHE PULLED INTO THE SPACE, SHE BRAKED TO AVOID CONTACTING THE CURB AND WAS ABOUT TO SHIFT INTO PARK WHEN THE CAR SUDDENLY ACCELERATED. THE CAR JUMPED THE PARKING CURB AND THEN ANOTHER CURB AND ENTERED A GRASSY AREA (APPROXIMATELY 10 FT WIDE. THE CAR CONTINUED TO ACCELERATE AND JUMPED ANOTHER CURB AND LANDED IN A 4 LANE STREET. SHE CONTINUED TO APPLY THE BRAKES WHILE THE CAR CONTINUED TO ACCELERATE ACROSS THE STREET. SHE WAS HEADED TOWARD A…”
NHTSA complaint #10637921, 2014 · crash · 1 injury(ies)

“TL* THE CONTACT OWNED A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING INTO A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE BRAKES FAILED TO ENGAGE. DUE TO THE FAILURE, THE VEHICLE WENT OVER THE PARKING SPACE, TRAVELING DOWN A HILL ABOUT 40 FEET DOWN LANDING ON THE FRONT GRILLE OF THE VEHICLE. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. NO POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN TOYOTA DEALERSHIP WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE DEALERSHIP…”
NHTSA complaint #11319949, 2016 · crash

Fuel/Propulsion System 12

“A persistent smell of fuel occurred while in slow moving traffic and after vehicle was parked after use. Upon close inspection, the fuel injector fuel rail end cap exhibited a slow fuel leak. This component caused a recall for year model highlanders for 2014 production year describing the same type of component failure. The component has faulty end cap weldment that fails, causing the same failure mode being observed in my highlander. This is a fire hazard! Fuel rails should not be failing like this. A replacement fuel rail assembly has been order from Salinas Toyota. The original component ca…”
NHTSA complaint #11676467, 2025

“I purchased the car in 2020 with 73K miles on it. It has sporadically had incidents of unintended acceleration. I happens when I slow for a stop sign, red light, or crosswalk. My foot is on the brake when this occurs, the engine then goes into high gear and no amount of pressure on the brake will stop it. I put the car in park and turn the key off. There are no warning lights. It has happened more frequently in 2024. On [XXX], I tried to come to a stop at a crosswalk in Plymouth MA. The UA occurred, putting the folks in the crosswalk and myself in danger. The next day I contacted the…”
NHTSA complaint #11599219, 2024

“My car will stall with no warning. I have taken my car multiple times to the dealership and the problem has not been able to be repaired. There have been other years of Toyota recalled for this exact same problem however, mine has not been. This is a serious safety concern!”
NHTSA complaint #11424211, 2021

Power Train 12 1 crash 1 injury

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS BEING REVERSED, THE HATCHBACK OPEN WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WAS PLACED IN PARK BEFORE EXITING THE VEHICLE. WHILE ATTEMPTING TO CLOSE THE HATCH, THE VEHICLE STARTED TO ROLL BACKWARDS AND KNOCKED THE CONTACT TO THE GROUND. THE VEHICLE ROLLED DOWN AN EMBANKMENT AND CRASHED INTO A TREE. THE CONTACT SUSTAINED INJURIES TO THE HIP AND ARMS, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED FROM THE CRASH SITE. THE MANUFACTURER WAS NOTIFIED…”
NHTSA complaint #10884514, 2016 · crash · 1 injury(ies)

“AS I BEGIN DRIVING AND COME TO STOP IT TENDS TO REV UP AND THEN DROPS BACK TO NORMAL. IT FEELS LIKE VEHICLE REVS UP A LITTLE WHILE YOU ARE TRYING TO STOP IT BY PRESSING THE BRAKE PEDAL.IT FEELS LIKE VEHICLE DOES NOT WANT TO STOP AND YOU HAVE THE FEELINGS TO PRESS THE BRAKE EVEN HARDER.”
NHTSA complaint #11384624, 2020

“HEAD GASKET LEAKED CAR LESS THAN 100K MILES AND LESS THAN 5 YEARS. GOOGLE SEARCH SHOWED SIMILAR PROBLEMS WITH OTHER HIGHLANDERS.”
NHTSA complaint #11119316, 2018

Seats 10

“BACK SEAT IS STUCK IN FOLDING POSITION. RAIL IS STUCK”
NHTSA complaint #11363519, 2020

“MAINTENANCE LIGHT IS ON AT ALL TIMES FOR THE FORWARD PASSENGER SEAT, MAKING AIRBAGS USELESS. READ IT CAN POTENTIALLY BE A WIRE. IT HAS BEEN REPORTED ON OTHER VEHICLES. PLEASE INVESTIGATE AND RECALL AS PASSENGERS WILL BE UNSAFE AND COULD HAVE GREAT BODILY HARM WITH THIS DEFECT.”
NHTSA complaint #11241464, 2018

“2013 TOYOTA HIGHLANDER. CONSUMER WRITES CONCERNING SAFETY ISSUE REGARDING TO BOTTOM SEAT FRAME/ ADJUSTER ASSEMBLY NOT HOLDING ITS POSITION THAT IT WAS ADJUSTED TO. *AS *TR”
NHTSA complaint #11181830, 2018

Exterior Lighting 5

“WHEN I TURN THE SIGNAL LEFT BOTH FLASHERS BLINKS. WHEN I TURN THE SIGNAL RIGHT BOTH FLASHERS BLINKS. I CHECKED HAZARDS LIGHT BUTTON AND IT IS NOT PRESSED. BOTH SIGNALS FLASHERS ARE BLINKING AT SAME TIME.”
NHTSA complaint #10995882, 2017

“THE DOOR OPEN ALERT AND ALERT BEEPING CAME ON AS WELL AS ALL OF THE INTERIOR LIGHTING AS I WAS DRIVING. IT SHOWS GLASS DOOR ON THE DISPLAY. I CHECKED ALL DOORS AND NONE OF THE DOORS ARE OPEN. IT WAS VERY DISTRACTING AND DANGEROUS TO BE DRIVING AT NIGHT ON THE HIGHWAY WITH ALL INTERIOR LIGHTS ON. THEY KEEP GOING ON AND OFF AND THE ALERT KEEPS BEEPING. AS FAR AS I CAN FIND OUT, THERE IS NO WAY TO TURN OFF THE INTERIOR LIGHTS. MY CAR IS OUT OF WARRANTY BY 300 MILES. I JUST HAD IT IN FOR THE 35,000 MILE SERVICE. I FIND NUMEROUS ACCOUNTS OF THIS KNOWN ISSUE ON SEVERAL WEBSITES/DISCUSSION FORUM…”
NHTSA complaint #10668185, 2014

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE SUDDENLY STALLED. ALSO, THE CONTACT MENTIONED THAT THE HEADLIGHTS AND INSTRUMENT PANEL LIGHT INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 16,000.”
NHTSA complaint #10583053, 2013

Seat Belts 5 2 crash 3 injury

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER, THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH AND SWERVED TO AVOID A CAT, IT RESULTED IN CRASHING INTO A METAL TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. ADDITIONALLY, THE SEAT BELT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO LARRY H. MILLER LEXUS SPOKANE1030 W 3RD AVE, SPOKANE, WA 99201: (509) 293-6074 BUT WAS NOT DIAGNOSED OR REPAIRED. THE DRIVER STRUCK THE STEERING WHEEL WITH HER CHEST AND MEDICAL ATTENTION WAS PROVIDED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WAS NO REPORTED FIRE. A POLICE REPORT WAS FILED. THE MANU…”
NHTSA complaint #11413557, 2021 · crash · 1 injury(ies)

“WAS HIT IN THE REAR END ON THE HIGHWAY, I WAS MOVING PROBABLY 8-10 MPH THROUGH A DEBRIS FIELD FROM AN ACCIDENT. THE CAR DID NOT SLOW AND HIT ME PROBABLY AROUND 35-40 MPH. MY AIRBAGS DID NOT FIRE SINCE IN A REAR END IMPACT THEY SHOULD NOT TRIGGER. I DID NOT IMPACT THE CAR IN FRONT OF ME. MY HEAD HIT THE HEADREST IN MY FIRST MOTION THEN IT HIT THE STEERING WHEEL LEAVING ME WITH A CONCUSSION. MY ISSUE SHOULDN'T THE SEAT BELT HAVE LOCKED AND RESTRAINED ME IN THAT SECONDARY IMPACT MOTION?”
NHTSA complaint #11361945, 2020 · crash · 1 injury(ies)

“I WAS CUTOFF BY ANOTHER DRIVER IN HEAVY TRAFFIC AND HIT MY BRAKES TO AVOID HITTING THE DRIVER IN FRONT ME. I HEARD THE SEATBELT AND MY SONS CAR SEAT COME LOOSE. I TURNED AROUND AND SAW MY 2 YEAR OLD SONS CAR SEAT HAD BEEN EJECTED AND HIS FACE HAD SLAMMED INTO THE PASSENGER SEAT IN FRONT HIM. I WAS PUSHING THE CAR SEAT BACK, SO HE COULD BREATH, WITH ONE ARM AND PULLED OVER TO THE SHOULDER AS QUICKLY AS POSSIBLE. THE TRAFFIC AROUND WAS TOO FAST FOR ME TO GET OFF THE VEHICLE TO REINSTALL THE CAR SEAT SO I ADJUSTED IT AS BEST I COULD WITHOUT TAKING HIM OUT OF THE SEAT AND PROCEEDED TO TAKE HIM…”
NHTSA complaint #10649719, 2014 · 1 injury(ies)

Visibility/Wiper 5

“WATER IS LEAKING INTO THE VEHICLE SOAKING CARPET AND ELECTRONICS. CAN BE A DAMAGED WINDSHIELD. WORRIED ABOUT SAFETY ON ROADS. *TR”
NHTSA complaint #10705503, 2015

“RECENTLY PURCHASED A NEW 2013 TOYOTA HIGHLANDER FROM A TOYOTA DEALERSHIP ON 03/15/14. WHILE DRIVING THE VEHICLE THE FOLLOWING DAY, I SUBSEQUENTLY NOTICED THAT THE FRONT WINDSHIELD IMPAIRS / BLURRED VISION OF THE DRIVER AS WELL AS ANY OTHER OCCUPANTS IN THE VEHICLE WHILE LOOKING OUT OF THE FRONT WINDSHIELD. IT ACTUALLY MAKES YOU DIZZY AND IS A MAJOR SAFETY HAZARD TO ALL ON THE ROAD. SEARCHED FOR RECALL/DEFECTS WITH TOYOTA AND DID FIND ANOTHER COMPLAINT OF THE SAME INCIDENT/VEHICLE/PART/SYMPTOMS WITH A VEHICLE OWNER. HIS COMPLAINT WAS CONFIRMED BY A TOYOTA SERVICE MANAGER AND WAS SET UP FOR…”
NHTSA complaint #10573413, 2014

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, SHE DEPRESSED THE BRAKES AND THE SECOND ROW SEATS MOVED FORWARD ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE WINDSHIELD WIPER FLUID WOULD NOT DISPENSE WHEN SHE APPLIED THE SWITCH. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE FLUID HAD FROZEN. THE CONTACT ADDED DE-ICER TO THE VEHICLE AND IT BEGAN TO WORK BRIEFLY. THE MANUFACTUR…”
NHTSA complaint #10561749, 2013

Fuel System 4 1 crash

“AS I WAS PULLING INTO A PARKING SPACE (MAYBE 5 MILES PER HOUR) AND PUT MY FOOT ON THE BRAKE TO STOP, MY 2013 TOYOTA HIGHLANDER LUNGED FORWARD SO HARD THAT IT WENT OVER THE CONCRETE SPACER, A GRASS MEDIAN, THE CURB AND INTO THE STREET BEYOND THE PARKING LOT. I WAS ABLE TO BRAKE AND STOP THE ACCELERATION, BUT IT WAS SO SUDDEN, FAST AND UNEXPECTED THAT I SCRAPED THE PASSENGER SIDE ON THE VEHICLE NEXT TO ME. A BY-STANDER COMMENTED "I DON'T KNOW WHAT HAPPENED! ALL OF A SUDDEN YOUR CAR JUST RACED AWAY!" I HAVE DRIVEN FOR OVER 45 YEARS WITHOUT AN ACCIDENT. I HAVE BEEN A LOYAL TOYOTA CUSTOME…”
NHTSA complaint #10586279, 2014 · crash

“AT 37,500 MILES WHILE MOVING THE CHECK ENGINE AN TRACTOR OFF WARNING LIGHT CAME ON. THE DEALER CHARGED $125.00 TO REPLACE THE GAS CAP. IF THIS IS A SYSTEMIC PROBLEM WITH TOYOTA I BELIEVE IT SHOULD BE RECALLED. THANK YOU *TR”
NHTSA complaint #10949221, 2017

“I PURCHASED A NEW 2013 TOYOTA HIGHLANDER LIMITED IN NOVEMBER 2013. A FEW DAYS LATER, UPON ACCELERATING FROM A STOP INTO A LEFT TURN, THE ENGINE CUT OFF FOR A FEW SECONDS WHILE ENTERING TRAFFIC. THIS HAPPENED A COUPLE MORE TIMES BEFORE THE FIRST CHECKUP, AT WHICH TIME I INFORMED THE SERVICE TECHNICIAN, PROBLEM WAS NOTED ON SERVICE SHEET, BUT WHEN SERVICE WAS COMPLETED, THEY SAID THEY COULD FIND NO PROBLEM. THE HESITATION CONTINUED, QUITE RANDOMLY, AND SEEMED TO HAPPEN IN LEFT TURN, ACCELERATING SITUATIONS. AT NEXT SERVICE AND CHECKUP (DIFFERENT DEALER) I TOLD THEM ABOUT THE PROBLEM AND IT…”
NHTSA complaint #10608016, 2013

Tires 4

“Michelin Defender LTX M/S Tire 245/55R19 While driving on the freeway at 70 mph, the tire below and tread separated causing significant damage to vehicle. The tread appears to have separated from the tire, which caused the tire to hit the sidewall and rear of vehicle, which tore off the rear bumper and damaged rear quarter panel. It appears that both steel belts and polyester carcass piles failed The tire separation occurred, unprovoked as there was no impact from debris and the vehicle had been in operation/ driving for over 30 minutes. Incident was witnessed by Highway Patrol, who app…”
NHTSA complaint #11441146, 2021

“MY PROBLEM IS WITH THE LOW TIRE WARNING SYSTEM. MY ISSUE IS THAT YOU CANNOT MANUALLY RESET THIS WARNING LIGHT AS WITH OTHER CARS. I HAVE HAD TO TAKE MY CAR TO THE DEALER TWICE IN THE LAST 12 MONTHS FOR THEM TO PROPERLY INFLATE/RESET THE SYSTEM. ALL MY TIRES WERE PROPERLY INFLATED EXCEPT FOR THE SPARE. MYSELF AND FIRESTONE AUTO CARE COULD NOT GET THE WARNING LIGHT TO GO AWAY. FINALLY, AFTER MONTHS OF HAVING THE WARNING LIGHT ON, I WAS ABLE TO TAKE THE CAR TO THE DEALER AND THEY PROPERLY RESET ALL THE TIRES INCLUDING THE SPARE AND THE WARNING LIGHT FINALLY WENT OFF. SEEMS LIKE A PLOY TO GE…”
NHTSA complaint #10929571, 2016

“DEAR SIR, I PURCHASED A NEW 2013 TOYOTA HIGHLANDER. THE SPARE TIRE IS MOUNTED UNDER THE VEHICLE & HELD IN PLACE BY A CABLE. THE SPARE TIRE BECOMES LOOSE AND IT DROPS DOWN WHEN DRIVING. I JUST RECENTLY HAD RIVERHEAD TOYOTA (WHERE I PURCHASED THE HIGHLANDER) REPAIR THE MECHANICAL CRANK, IT WAS IN THE SHOP FOR 8 DAYS. THE SERVICE MANAGER MIKE HAMMER TOLD ME HE PERSONALLY REPAIRED IT. I HAD IT 2 DAYS AND ABOUT 300 MILES AND THE SPARE TIRE DROPPED DOWN AGAIN. IT IS CURRENTLY BACK AT RIVERHEAD TOYOTA. I ASKED FOR THE REGIONAL MANAGER TO INSPECT THE VEHICLE. THIS HAS BEEN GOING ON SINCE NOV 2013…”
NHTSA complaint #10597564, 2013

Electronic Stability Control (Esc) 3

“BOUGHT VEHICLE 'CERTIFIED' ON 04/20/17 AND FIRST OIL CHANGE 06/30/17 CORROSION ON BATTERY TERMINAL NOTATED. NEW BATTERY PURCHASED. 05/25/17, CORROSION IS AGAIN NOTATED. VEHICLE HAS BEEN THROUGH 2 SEPARATE OIL CHANGES AND NO CORROSION NOTATED. NOW DEALER IS STATING VERBALLY $5800 TO FIX TERMINALS AND CABLE DUE TO BATTERY ACID AND CORROSION LEADING TO ELECTRICAL DAMAGE. HARNESS DAMAGE. FLAW OF THIS VEHICLE IS ALL COMPONENTS ARE INTERCONNECTED. REP WILL NOT PUT IN WRITING, BUT IS SAYING MAJOR HAZARD. TOYOTA WILL GIVE ONLY $2500 TOWARDS COST. NOT DRIVING CAR AT THIS TIME.”
NHTSA complaint #11101098, 2018

“8/1/2016 2013 HIGHLANDER HYBRID WAS TRAVELING AT 60MPH WHEN LIGHTS ON DASH STARTED BLINKING WITH A LOUD BEEPING NOISE. BRAKE MALFUNCTION, CHECK ABS WAS READING ON THE INFORMATION SCREEN. TRAFFIC AHEAD ON 2 LANE HIGHWAY WITH A SPEED LIMIT OF 55MPH HAD SUDDENLY STOPPED AND I WAS FORCED TO SLAM ON BRAKES. AT THIS POINT THE BRAKES FELT VERY HEAVY, HEAVIER THAN USUAL, AS I DETECTED WHEEL LOCK UP AND PROCEEDED TO PUMP THE BRAKES TO AVOID REAR ENDING THE VEHICLE AHEAD.”
NHTSA complaint #10892270, 2016

“THE COMPLAINT HAS TO DO WITH COMPUTER SYSTEMS ON THIS VEHICLE. SOME OF THE COMPLAINT IS CONVENIENCE, BUT WORRISOME BECAUSE OTHER SYSTEMS SEEM TO BE INVOLVED AS WELL. THE COMPUTER SCREEN HAS ALWAYS BEEN SLOW/HESITENT, WITH VARIOUS "GLITCHES". VEHICLE HAS GPS MAPPING SCREEN WHICH OCCASSIONALLY "DISCONNECTS" AND RESETS TO BLANK SCREEN. THE BLUETOOTH AND OTHER SYSTEMS HAVE ALSO "DISCONNECTED" AND COULDN'T BE RESET UNTIL THE VEHICLE WAS STOPPED AND TURNED OFF. THE HEADLIGHTS SOMETIMES DO NOT SHUT OFF, DAY/NIGHT DOESN'T WORK PROPERLY. HAVE HAD OCCASSIONAL PROBLEMS WITH DOOR LOCKS NOT WORKIN…”
NHTSA complaint #10809984, 2014

Engine And Engine Cooling 3

“The contact owns a 2013 Toyota Highlander The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was concerned that due to the excessive oil consumption, that the vehicle could catch on fire. The contact stated that the low oil pressure warning light was illuminated. The vehicle was taken to a local dealer but was not repaired. The manufacturer was informed of the failure and was unable to assist. The failure mileage was approximately 97,000.”
NHTSA complaint #11430334, 2019

“THE AC UNIT DOES NOT FUNCTION PROPERLY, IT IS NOT DRAINING, RESULTING IN A FOUL MOLDY MILDEW SMELL DUE TO THE BUILT UP CONDENSATION. TOYOTA OFFERED TO CHANGE THE AIR FILTER AS A SOLUTION TO THE ISSUE, UNFORTUNATELY IT DID NOT SOLVE THE PROBLEM. WITHIN DAYS, THE ODOR WAS STILL VERY APPARENT. WE HAVE BEEN TOLD THAT THERE IS NOTHING MORE THAT CAN BE DONE. THE VEHICLE IS A 2013, WITH 10K MILES, AND STILL COVERED UNDER WARRANTY. THE RESPONSE FROM THE DEALERSHIP AND MANUFACTURER HAS BEEN UNACCEPTABLE. *TR”
NHTSA complaint #10650496, 2014

“BURNT SMELL COMING FROM THE AC VENTS, WHICH HAPPENS MOST OF THE TIME THE AFTER THE NOTED FIRST TIME OF INCIDENT, ESPECIALLY WHEN I TAKE MAJOR FREEWAYS, LAST TIME NOTED THIS AFTERNOON 8/31/2014 WHILE TAKING I-75 IN FLORIDA. WHEN I ACCELERATE TO 70-80MPH, ME AND MY WIFE/ PASSENGER ALWAYS SMELL BURNT ODOR COMING FROM THE AC VENTS WHICH IS REALLY ANNOYING AND SCARY BECAUSE I DO NOT KNOW IF SOMETHING IS BURNING INTO THE ENGINE COMPARTMENT OR ELSEWHERE IN THE VEHICLE. SO I NEED TO SLOW DOWN AFTER THAT, OPEN THE WINDOWS TO LET THE ODOR OUT. I HAVE LET THE TOYOTA CHECK IT BUT CANNOT DUPLICATE IT MAY…”
NHTSA complaint #10629806, 2014

Visibility 3

“The contact owns a 2013 Toyota Highlander. The contact stated that while driving approximately 60 MPH, there was an abnormal boom and wind detected on top of the vehicle. Upon opening the sunroof, the contact noticed that the sunroof had shattered. The sunroof was bubbling upwards. There were no reported injuries. There was no warning light illuminated. The vehicle was taken to the local dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was unknown.”
NHTSA complaint #11450769, 2022

“The contact owns a 2013 Toyota Highlander. The contact stated while his wife was driving 60 MPH, she heard an abnormally loud sound coming from the vehicle. The driver veered to the side of the road and inspected the vehicle but found no issue with the vehicle. She re-entered the vehicle and opened the sunroof and shards of broken glass fell inside the vehicle from the sunroof. The driver stated that no object had struck the sunroof glass to cause the sunroof glass to shatter. The vehicle was restarted and driven to the residence. The vehicle was not diagnosed or repaired. The manufacturer was…”
NHTSA complaint #11448883, 2022

“WHILE DRIVING ON THE HIGHWAY, MY SON OPENED THE REAR PASSENGER WINDOW, WHEN HE OPENED THE WINDOW THE NOISE AND PRESSURE ON OUR EARS WAS UNBEARABLE, IT WAS LIKE AN EXTREMELY LOUD HELICOPTER NOISE. WE EVEN TRIED OPENING OTHER WINDOWS IN THE CAR TO REDUCE THE PRESSURE AND NOISE, WHILE THE NOISE AND PRESSURE WERE REDUCED IT WAS STILL VERY LOUD AND DISTRACTING. I CALLED THE TOYOTA DEALER WHERE WE BOUGHT THE CAR AND HE SAID ALL CARS DO THAT AND TO JUST OPEN ANOTHER WINDOW TO RELIEVE PRESSURE. WHEN I TOLD HIM WE TRIED THAT AND IT DID NOT WORK HE DID NOT HAVE ANY OTHER ANSWERS. THE DEALER GAVE ME A PH…”
NHTSA complaint #10519569, 2013

Wheels 3 3 crash 3 injury

“TL-THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE WHEELS HYDOPLANNED CAUSING THE CONTACT TO LOSS CONTROL AND CRASH INTO A CENTER CONCRETE WALL. NO AIRBAG DEPLOYED. THE CONTACT SUSTAINED INJURIES TO THE CHEST. THE CONTACT DID GO TO THE HOSPITAL COUPLE OF HOURS LATER TO TREAT INJURIES TO THE RIBS WHICH WERE FRACTURED. THE CONTACT DID NOT STAY OVERNIGHT. NO POLICE REPORT WAS MADE. NO MEDICAL ATTENTION WAS CONTACTED. THE VEHICLE WAS STILL DRIVEABLE THE CONTACT MANAGED TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC LOT WHERE AT THIS TIME TH…”
NHTSA complaint #11394784, 2020 · crash · 1 injury(ies)

“I GOT HIT BY A DRUNK DRIVER WHILE I WAS AT AN INTERSECTION STATIONARY. I WAS WAITING TO MAKE A LEFT TURN AND AN ONCOMING CAR GOING 35 MPH CROSSED LANES AND CRASHED INTO ME. IT WAS A BAD ACCIDENT, BOTH CARS INVOLVED TOTALLED.I HAD 4 OTHER PASSENGERS IN THE CAR, AND NO AIRBAGS WENT OFF. I RECEIVED HEAD INJURIES (A LOT OF DIZZINESS), NECK AND BACK INJURIES. *DT*JB”
NHTSA complaint #11187259, 2019 · crash · 1 injury(ies)

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT T-BONED ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT LEG, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. FURTHERMORE, WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE ANTI-LOCK BRAKES FAILED ON MORE THAN ONE OCCASION IN OCTOBER OF 2018. THE CONTACT STATED THAT THE BRAKES AND WHEELS SEIZED ON THREE OCCASIONS. AN INDEPENDENT MECHANIC WAS MADE AWAR…”
NHTSA complaint #11142609, 2017 · crash · 1 injury(ies)

Equipment 2

“TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED THAT THE CARPET WAS SOAKED WITH WATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONING DRAIN WAS CLOGGED AND NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V442000 (AIR BAGS, ELECTRICAL SYSTEM, EQUIPMENT). THE APPROXIMATE FAILURE MILEAGE WAS 23,000.”
NHTSA complaint #10731476, 2015

“WHILE DRIVING TO MICHIGAN FROM ILLINOIS WHILE USING VEHICLE BUILD IN JBL NAVIGATION UNIT ON A NEWLY PURCHASED 2013 TOYOTA HIGHLANDER LIMITED WITH ONLY 300 MILES AT THE TIME, IN THE MIDDLE OF THE TRIP NAVIGATION UNIT REBOOTED/CRASHED AFTER COMING BACK UP THE PROGRAMMED DIRECTIONS WERE LOST, SINCE THIS NAVIGATION UNIT HAS A PROGRAMMED SAFETY FEATURE THE DESTINATION CANNOT BE RE-PROGRAMMED WHILE DRIVING, WE HAVE TO EXIT THE HIGHWAY AND STOP TO REPROGRAM THE DESTINATION AGAIN, ALSO THE SAME ISSUE HAPPENED ON THE WAY BACK. TOYOTA CUSTOMER SERVICE HAS BEEN CONTACTED AND THE CASE WAS OPEN (#130828008…”
NHTSA complaint #10544457, 2012

Suspension 2 1 crash 1 injury

“VEHICLE WAS PROCEEDING THROUGH AN INTERSECTION UNDER A GREEN LIGHT. A VEHICLE TRAVELING THE CROSS ROAD PROCEEDED THROUGH THEIR RED LIGHT AND IMPACTED MY VEHICLE AT FULL SPEED. THE RESULT WAS A "T-BONE" ACCIDENT INTO THE DRIVER'S SIDE DOOR. THE FORCE OF THE COLLISION WAS SUCH THAT MY VEHICLE WAS TURNED 90 DEGREES. THE DRIVER'S HEAD IMPACTED THE DRIVER'S SIDE WINDOW SHATTERING THAT WINDOW. THE SIDE CURTAIN AIR BAG DID NOT DEPLOY. AIR BAGS IN THE OTHER VEHICLE DID DEPLOY. HAD THE AIR BAG OPERATED PROPERLY IT WOULD HAVE PROTECTED THE DRIVER'S HEAD FROM IMPACTING AND SHATTERING THE WINDOW. SINCE TH…”
NHTSA complaint #10777920, 2014 · crash · 1 injury(ies)

“Unable to align vehicle correct due to driver's side rear camber. Caused uneven tire wear and costly replacement for tires for 6 years.”
NHTSA complaint #11465882, 2016

Equipment Adaptive/Mobility 1

“STARTING THIS SUMMER OUR 2013 TOYOTA HIGHLANDER WAS HAVING A TERRIBLE ODOR COMING FROM THE AC. WENT TO DEALER AND WAS TOLD THEY WOULD CLEAN OUT THE AC/ EVAPORATOR BOX WITH AMMONIA AND THEN PUT A MINT SPRAY TO REDUCE AMMONIA SMELL. PAID $65 FOR THIS SERVICE. ON WAY HOME I SMELL NOTHING BUT A STALE ODOR. THE NEXT DAY THE MOLDY SMELL WAS BACK. DIDN'T EVEN HAVE TO START CAR. THE SECOND I OPENED DOOR IT HIT ME. I WENT ON GOOGLE AND SAW A NUMBER OF PEOPLE WERE HAVING SAME PROBLEM WITH TOYOTA CARS. NOT JUST A HIGHLANDER!! THE AVALON,CAMRY AND OTHERS ARE HAVING THIS SAME ISSUE. THE PROBLEM APPEARS TO…”
NHTSA complaint #10761949, 2015