2013 Jeep Compass Problems & Owner Complaints

Power Train 27 4 crash 1 injury

“This vehicle before had the cvt transmission replaced as it was over heating/inoperable. Complete replacement. Flash forward not even a year I was driving and thr transmission made a noise and basically locked up causing the driver to hit curb at high rate of speed along the freeway. The vehicle again is disabled with a transmission defect and requires replacement. 2nd transmission failure and will need replacement and caused injury during collision with curb at high rate of speed without any indication lights of a mechanical issue prior to impact.”
NHTSA complaint #11532355, 2022 · crash · 1 injury(ies)

“I ALREADY FILED A COMPLAIN ABOUT THIS INCIDENT. MY PURPOSE NOW IS TO NOTIFY THE INCREDIBLY BAD CUSTOMER SERVICE AND INTEREST THE CHRYSLER CORP TOOK REGARDING THIS INCIDENT. TO START, THEY PLAYED EVERY EXCUSE TO AVOID GOING TO THE BODY SHOP TO INSPECT THE JEEP, AND I KEPT TELLING THEM THERE WAS A BURNING SMELL RIGHT BEFORE THE ACCIDENT HAPPENED AND THE JEEP STARTED MALFUNCTIONING AND SPEEDING ON ITS OWN. WHEN THEY FINALLY GOT TO THE SHOP, I UNDERSTAND THE REVIEW WAS A VERY SUPERFICIAL ONE AND OF COURSE, THEIR CONCLUSSION WAS THAT NOTHING WAS WRONG WITH THE CAR. IN A WORD, THEY DID NOT BOTHE…”
NHTSA complaint #10651925, 2014 · crash

“EARLY MORNING. GOING N ON I-75, EXITING ON EXIT 22 (GLADES PARKWAY). SLOWING DOWN TO EXIT, MY DAUGHTER PERCEIVED A BURNING ODOR INSIDE THECAR, I TRIED TO KEEP REDUCING THE SPEED BUT THE CAR ACCELERATED BY ITSELF AND THE STEERING WHEEL LOCKED, THE EXIT CURVE WAS IN FRONT OF US AND THANKS GOD WE CRASHED INTO THE SIDEWALK BORDER, WHERE THE CAR WENT OVER THE GRASS WITH THE FRONT RIGHT WHEEL, SCRATCHED THE UNDERNEATH AND THAT ALLOWED US TO GET OUT OF THE GRASS AND STOP THE CAR. I AM TRULY SCARED OF GETTING INTO THAT CAR AGAIN. AS A MATER OF FACT, JUST THINKING WHAT MAY HAVE HAPPENED, I DO NOT WANT…”
NHTSA complaint #10633733, 2014 · crash

Air Bags 16 4 crash 2 fire 3 injury

“TL* THE CONTACT OWNED A 2013 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 10 MPH, A SECOND VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. DURING THE CRASH, THE FRONT DRIVER SIDE AIR BAG DEPLOYED AND CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE CONTACT SUSTAINED BURNS TO THE RIGHT ARM THAT REQUIRED MEDICAL ATTENTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.”
NHTSA complaint #10735828, 2015 · crash · fire · 1 injury(ies)

“TL* THE CONTACT OWNED A 2013 JEEP COMPASS. THE CONTACT'S VEHICLE WAS REAR ENDED BY A DUMP TRUCK. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S GRANDSON SUSTAINED MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A NEARBY MECHANIC WHERE IT WAS DEEMED DESTROYED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.”
NHTSA complaint #10920511, 2016 · crash · 1 injury(ies)

“TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, SHE CRASHED INTO SEVERAL TREES BEFORE ROLLING OVER. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNABLE TO RECALL THE EXACT DETAILS OF THE CRASH. THE FRONT, DRIVER SIDE, PASSENGER SIDE, AND TOP OF THE VEHICLE WERE STRUCK. THE CONTACT SUSTAINED A CONCUSSION. THE VEHICLE WAS TOWED AND WAS NOT DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. *TR”
NHTSA complaint #10512363, 2013 · crash · 1 injury(ies)

Electrical System 13 2 fire

“TL* THE CONTACT OWNED A 2013 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 45 MPH, THE DRIVER SAW FLAMES IN THE REARVIEW MIRROR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER AND THE DRIVER SAW FLAMES UNDERNEATH THE HOOD. THE DRIVER ATTEMPTED TO OPEN THE HOOD, BUT WAS UNABLE TO DO SO. THE FIRE DEPARTMENT WAS CALLED, BUT BEFORE THEY ARRIVED, THERE WAS A LOUD EXPLOSION AND THE VEHICLE BECAME MOMENTARILY ENGULFED IN FLAMES. THE VEHICLE WAS TOTALED AND THE REMNANTS WERE TOWED TO A TOW YARD. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE DEALER WAS CONTACTED (…”
NHTSA complaint #11051751, 2017 · fire

“FRONT DRIVER'S SIDE EXTERIOR SIDE VIEW MIRROR IS A MOTORIZED MIRROR AND HAS A HEATING ELEMENT INSIDE THE MIRROR. SOMETHING ELECTRICAL INSIDE THE MIRROR CAUSED ENOUGH HEAT FOR THE MIRROR TO MELT AND GO ON FIRE. THE VEHICLE WAS PARKED, UNOCCUPIED AND NOT RUNNING AT THE TIME OF THE FIRE. *TR”
NHTSA complaint #10543905, 2013 · fire

“The vehicle was taken in for a recall of the catalytic converters and PCM software, July 2019. May 2021, while driving at highway speeds the transmission temperature light illuminated and an un-commanded deceleration occurred to about 10 mph, it would go no faster got to the nearest off ramp and to a rest area sat for an hour, then the vehicle performed normally. May 13, 2021, took the vehicle to the repair facility no trouble codes were set but they replaced the transmission filler tube. A few days later the light illuminated again but no adverse driving conditions occurred. June 18, 2021, at…”
NHTSA complaint #11491729, 2022

Unknown Or Other 11 1 fire 1 injury

“Attached is a work order request for a defective door handle on my Jeep Compass. The driver side door handle we have determined is wrapped in metal and is delaminating. It has caused a hand injury to my daughter due to the wrapping on the door handle coming apart and being extremely sharp. We have taken the car to our local dealer for inspection and they have verified that this is not normal and we believe the part is defective. Additionally, the passenger side handle is starting to do the same. This is a dangerous defective part and attempts to correspond with Jeep/Stellantis have been comple…”
NHTSA complaint #11619761, 2024 · 1 injury(ies)

“TL* THE CONTACT OWNED A 2013 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 45 MPH, THE DRIVER SAW FLAMES IN THE REARVIEW MIRROR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER AND THE DRIVER SAW FLAMES UNDERNEATH THE HOOD. THE DRIVER ATTEMPTED TO OPEN THE HOOD, BUT WAS UNABLE TO DO SO. THE FIRE DEPARTMENT WAS CALLED, BUT BEFORE THEY ARRIVED, THERE WAS A LOUD EXPLOSION AND THE VEHICLE BECAME MOMENTARILY ENGULFED IN FLAMES. THE VEHICLE WAS TOTALED AND THE REMNANTS WERE TOWED TO A TOW YARD. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE DEALER WAS CONTACTED (…”
NHTSA complaint #11051751, 2017 · fire

“While preparing to enter my car today (6/5/2022) I heard a fairly loud popping/exploding sound. I quickly backed away from the car then approached it again and realized the passenger headrest, though attached, had basically split in 2. Upon further inspection I couldn’t see why this had randomly happened as I didn’t have a passenger with me and hadn’t touched it. I tried to force it back together but couldn’t figure out how to get it to move so I left it as is. Later this evening I started searching online for how to fit it back together and it appears this happens frequently especially with j…”
NHTSA complaint #11467671, 2022

Engine 10 1 crash

“ENTERED BANK PARKING TO USE ATM MACHINE, AT THAT TIME WHEN STEPPED ON BRAKE TO STOP THE CAR, IT ACCELERATED LIKE SOMEONE WAS STEPPING ON GAS PEDAL. AT THAT TIME I TRIED TO STOP THE CAR BY SHIFTING INTO ANOTHER GEAR AND ALSO TRIED PULLING KEY OUT OF THE IGNITION. AT THAT TIME KNEW I HAD TO GET CAR STOPPED WITHOUT HURTING ANYONE, SO THERE WAS A WOODED AREA BEHIND BANK, I RAN CAR INTO AREA THAT HAD HUGE ROCKS WHICH I RAN OVER AND THEREFORE HIT A TREE HEAD ON TO STOP MY CAR. THE CAR WAS STILL RUNNING WOULD NOT SHUT OFF AND WOULD NOT STILL CHARGE GEARS OR CAR WOULD NOT SHUT OFF AND THE AIR BAGS DI…”
NHTSA complaint #10561118, 2014 · crash

“Catalytic converter problem Warning engine light keeps coming on. This has happened over several years. It now comes on everyday. It is now in shop to be fixed and code shows front converter is bad which includes the manifold.”
NHTSA complaint #11653648, 2025

“PURCHASED 2013 JEEP COMPASS WITH 109,000 MILES. NOTICED IT BURNED OIL BAD. REPLACED SPARK PLUGS, CHANGED OIL TO SYNTHETIC AS RECOMMEND AND FILTER. CONTINUED TO HAVE EXCESSIVE OIL BURN. 3 BOTTLES EVERY 2 WEEKS. WAS DRIVING IT AND HEARD A LOUD NOISE AND SOMETHING DIDNT FEEL RIGHT., SHE PULLED OVER AS OIL LIGHT CAME ON. NOW OIL WAS CHECKED AND WAS FULL PRIOR TO DRIVING 40 MINUTES, NOW OIL LIGHT ON, CHECKED OIL AND WAS LOW. HAD TO CALL A TOW TRUCK, HAD IT TOWED TO GARAGE AND ENGINE IS FRIED. AT 111,000 MILES, NEEDS A WHOLE NEW ENGINE. ENGINE IT IS IS A 2.4L . IF MY DAUGHTER DIDNT THINK QUICK TO PU…”
NHTSA complaint #11405886, 2021

Seat Belts 9

“I HAVE BEEN TRYING TO GET IN CONTACT WITH BENSONS CHRYSLER DODGE JEEP RAM IN GREER SC SINCE THE SPRING OF 2019 ABOUT RECALLS ON MY JEEP. FINALLY, MY DAD DECIDED TO JUST CALL CHRYSLER AND THEY SENT US TO THE BIG O WHICH IS IN GREENVILLE SC THE INSTRUCTED US THEY WOULD ORDER THE PARTS AND CALL US WHEN THEY COME IN. IT HAS BEEN ABOUT 7 MONTHS SINCE WE CALLED THEM IN EITHER JUNE OR JULY ABOUT THIS AND SINCE IT IS AIRBAGS AND SEATBELTS WE ARE VERY CONCERNED WITH MY SAFETY IF I WAS TO GET INTO A WRECK.”
NHTSA complaint #11317254, 2019

“TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RAIRDON'S CHRYSLER DODGE JEEP RAM OF KIRKLAND (12828 NE 124TH ST, KIRKLAND, WA 98034 (425) 821-1777) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. T…”
NHTSA complaint #11014652, 2017

“I RECEIVED A NOTIFICATION IN DECEMBER OF 2016 FOR A RECALL ON MY 2013 JEEP COMPASS INVOLVING SEAT BELTS AND AIRBAGS, YET THERE IS NO FIX TO THIS PROBLEM YET. AS THIS IS A SAFETY CONCERN, THIS ISSUE SHOULD BE REMEDIED IMMEDIATELY.”
NHTSA complaint #10983945, 2017

Electronic Stability Control (Esc) 7

“ELECTRONIC THROTTLE CONTROL AND ELECTRONIC STABILITY CONTROL INDICATOR LIGHTS TURN ON AND VEHICLE GOES INTO "LIMP" MODE CREATING THE INABILITY TO ACCELERATE OVER 10MPH. WHEN PULLING OUT IN FRONT OF ONCOMING TRAFFIC, THE JEEP STALLS AND THEN GOES INTO LIMP MODE. SERIOUS SAFETY CONCERN WITH NOT BEING ABLE TO ACCELERATE IN THESE SCENARIOS. HAS HAPPENED EVER SINCE THE JEEP HAD 50,000 MILES AND HAS CONTINUED TO THE POINT THE VEHICLE IS NO LONGER DRIVABLE AS OF JUNE 2020 (ISSUES BEGAN IN JAN 2019). EXTREME HESITATION HAS OCCURRED WHEN TRYING TO ACCELERATE ON AN ON-RAMP ALSO CREATING A SAFETY HAZARD…”
NHTSA complaint #11330758, 2019

“ELECTRONIC STABILITY CONTROL PROBLEMS WITH MY 2013 JEEP COMPASS. 2 TIMES ALREADY(ONE ON THE HIGHWAY)WHERE I AM DRIVING AND THE LIGHT COMES ON CAUSING MY VEHICLE TO LOSE POWER AND TRAVEL AT A MUCH SLOWER SPEED(MY SPEED DROPS). THIS IS EXTREMELY DANGEROUS. IF THIS IS A RECALL, JEEP, PLEASE LOOK INTO THIS BEFORE THIS DEFECT KILLS SOMEONE. FIRST THERE WAS A DEFECT IN WHICH MY TRANSMISSION NEEDED TO BE REPLACED THE YEAR AFTER I PURCHASED IT. NOW THIS. IF ITS A RECALL, PLEASE REACH OUT TO OWNERS BEFORE SOMEONE LOSES THEIR LIFE”
NHTSA complaint #11232267, 2019

“"TAKATA RECALL" MY JEEP GOES TO THE DEALERSHIP FOR EVERYTHING. I RECENTLY JUST GOT AN INSPECTION. MY JEEP HAS 67,000 MILE ON IT. I HAVE HAD 2 RECALLS, IN WHICH HAVE NOT BEEN FIXED DUE TO LACK OF PARTS. WHEN I GOT MY JEEP BACK AFTER MY INSPECTION, I NOTICE THE VEHICLE SEEMED TO BE LAGGING WHEN I HIT THE GAS PEDAL. THIS MORNING A LIGHT FLICKERED ON THEN OFF, SO I LOOKED IN MY USER GUIDE TO SEE WHAT IT WAS. IT WAS THE ELECTRONIC THROTTLE CONTROL LIGHT. I WAS IN THE MIDDLE OF ACCELERATING ONTO AN INTERSTATE, WHICH COULD HAVE BEEN FATAL. I AM MORE THAN PISSED RIGHT NOW. I HAD BEEN A DEVOTED CHEVY…”
NHTSA complaint #11088343, 2018

Vehicle Speed Control 5

“I WAS DRIVING MY VEHICLE AT THE SPEED LIMIT (60-65 ON FREEWAY) THE TACHOMETER SOARED TO ABOUT 3500AND THE VEHICLE MADE A NOISE. IT LOST ALL POWER AND I HAD NO CONTROL. I ALMOST HIT ANOTHER MOTORIST TRYING TO GET OFF THE FREEWAY. WHEN I TURNED LEFT OR TRIED TO AT THE TOP OF THE EXIT THE VEHICLE WOULDN'T MOVE THAT'S WHEN THE TRANSMISSION TEMP INDICATOR LIGHT CAME ON. I FINALLY TURNED LEFT AND THE VEHICLE TRAVELED ABOUT 2-5 MPH. I STOPPED AT A GAS STATION AND LOOKED THE LIGHT UP IN THE OWNERS MANUAL. ACCORDING TO THE MANUAL IF YOU PUT THE VEHICLE IN NEUTRAL AND IDLE FOR A BIT THE LIGHT WILL G…”
NHTSA complaint #11228351, 2019

“AROUND 80,000 MILES MY CAR STOPPED ACCELERATING AND APPEARED TO STAY IN 1ST GEAR (I DRIVE AN AUTOMATIC). LUCKILY, I WAS DRIVING ON A RESIDENTIAL STREET. THEN THE CHECK ENGINE LIGHT, THE TRACTION LIGHT, AND A RED LIGHTNING BOLT LIGHT TURN ON. WHEN I TOOK THE CAR TO THE DEALERSHIP THEY DIAGNOSED THE CAR NEEDS A NEW THROTTLE BODY, WIRING, AND A NEW BATTERY. THE BATTERY ENDED UP FAILING SHORTLY AFTER I BROUGHT IT INTO THE SHOP.”
NHTSA complaint #11195435, 2019

“"TAKATA RECALL" MY JEEP GOES TO THE DEALERSHIP FOR EVERYTHING. I RECENTLY JUST GOT AN INSPECTION. MY JEEP HAS 67,000 MILE ON IT. I HAVE HAD 2 RECALLS, IN WHICH HAVE NOT BEEN FIXED DUE TO LACK OF PARTS. WHEN I GOT MY JEEP BACK AFTER MY INSPECTION, I NOTICE THE VEHICLE SEEMED TO BE LAGGING WHEN I HIT THE GAS PEDAL. THIS MORNING A LIGHT FLICKERED ON THEN OFF, SO I LOOKED IN MY USER GUIDE TO SEE WHAT IT WAS. IT WAS THE ELECTRONIC THROTTLE CONTROL LIGHT. I WAS IN THE MIDDLE OF ACCELERATING ONTO AN INTERSTATE, WHICH COULD HAVE BEEN FATAL. I AM MORE THAN PISSED RIGHT NOW. I HAD BEEN A DEVOTED CHEVY…”
NHTSA complaint #11088343, 2018

Seats 4

“Passenger seat headrest ejected itself. Outside of the car was getting a handwash and suddenly the headrest just shot open. Now nobody is able to sit in passenger seat safely. Unsure how this could happen as car was operating just fine prior.”
NHTSA complaint #11568658, 2024

“While preparing to enter my car today (6/5/2022) I heard a fairly loud popping/exploding sound. I quickly backed away from the car then approached it again and realized the passenger headrest, though attached, had basically split in 2. Upon further inspection I couldn’t see why this had randomly happened as I didn’t have a passenger with me and hadn’t touched it. I tried to force it back together but couldn’t figure out how to get it to move so I left it as is. Later this evening I started searching online for how to fit it back together and it appears this happens frequently especially with j…”
NHTSA complaint #11467671, 2022

“TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE PARTS WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND COULD NOT CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.”
NHTSA complaint #10981610, 2016

Structure 4 1 injury

“HELLO, 3/4/2015 MY BROTHER BOUGHT A 2013 JEEP COMPASS ON HIS BIRTHDAY OF THE SAME YEAR. OVER THE LAST FEW (4-6) MONTHS, WE HAVE CUT OUR FINGERS, REPEATEDLY ON THE CHROME COVERING THE DOORS HANDLES. WE ARE NOT TALKING PAPER CUTS NOR ARE WE DESCRIBING EMERGENCY ROOM VISITS, WE ARE DESCRIBING A VERY DEEP AND OPEN SLICE, MOSTLY TO THE NERVES OF OUR FINGER TIPS, CAUSING ME TO MISS WORK. FURTHERMORE, I HAVE A COMPROMISED IMMUNE SYSTEM (HIV) & MY BODIES ABILITY TO REPAIR AND HEAL IS MUCH LONGER THAN OTHERS. MY MOST RECENT INJURY HAS CAUSE DANGEROUS COMPLICATIONS WITH A HIGH FEVER, LEADING TO A V…”
NHTSA complaint #10692214, 2012 · 1 injury(ies)

“I HAD MY JEEP IN FOR REGULAR SERVICE & IT WAS DISCOVERED TO HAVE A RUSTED SUBFRAME. IT WAS SUGGESTED TO TAKE IT TO THE DEALER. I MADE THE APPOINTMENT. IT WAS EVALUATED & DETERMINED THAT MY VIN WAS NOT INCLUDED IN THE EXTENDED WARRANTY, EVEN THOUGH IT IS THE SAME ISSUE WITH PREMATURELY RUSTING. I CONTACTED JEEP CUSTOMER CARE ON TWO OCCASIONS, BUT THEY WILL NOT HELP. THE COST TO REPLACE THE SUBFRAME IS OVER $1,300. IT IS A SAFETY ISSUE & IF NOT REPAIRED WILL CONTINUE TO CORRODE & DIMINISH THE HANDLING OF MY JEEP AS WELL AS THE STRUCTURAL SUPPORT.”
NHTSA complaint #11363673, 2020

“WHILE DRIVING, BANGING NOISE FROM REAR AND FRONT SUSPENSION WAS HEARD. SQUEALING NOISE (METAL ON METAL) ALSO HEARD FROM BRAKES. MECHANIC INSPECTED UNDERCARRIAGE AND SAW UNDERCARRIAGE WAS THOROUGHLY RUSTED WHICH DAMAGED FRONT AND REAR SUSPENSION AND BRAKES. WAS INFORMED OF DANGER IN DRIVING AND ADVISED TO GET TO DEALER IMMEDIATELY. BRAKES DAMAGED INSIDE TO THE OUTSIDE DUE TO RUST. ALL BRAKE SYSTEM PARTS WERE REPLACED. MECHANIC ALSO HAD TO GRIND AWAY RUST TO PREVENT FURTHER DAMAGE. MECHANIC CLAIMED THIS WAS THE WORST AMOUNT OF RUST HE HAD SEEN IN 20 YEAR CAREER. REPAIRS TOTALED $784.44. MAY ALS…”
NHTSA complaint #11123973, 2018

Steering 3 1 crash

“EARLY MORNING. GOING N ON I-75, EXITING ON EXIT 22 (GLADES PARKWAY). SLOWING DOWN TO EXIT, MY DAUGHTER PERCEIVED A BURNING ODOR INSIDE THECAR, I TRIED TO KEEP REDUCING THE SPEED BUT THE CAR ACCELERATED BY ITSELF AND THE STEERING WHEEL LOCKED, THE EXIT CURVE WAS IN FRONT OF US AND THANKS GOD WE CRASHED INTO THE SIDEWALK BORDER, WHERE THE CAR WENT OVER THE GRASS WITH THE FRONT RIGHT WHEEL, SCRATCHED THE UNDERNEATH AND THAT ALLOWED US TO GET OUT OF THE GRASS AND STOP THE CAR. I AM TRULY SCARED OF GETTING INTO THAT CAR AGAIN. AS A MATER OF FACT, JUST THINKING WHAT MAY HAVE HAPPENED, I DO NOT WANT…”
NHTSA complaint #10633733, 2014 · crash

“TL* THE CONTACT OWNS A 2013 JEEP COMPASS. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED AND EXTRA FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT ALSO STATED THAT THE TRANSMISSION FELT LIKE IT DOWNSHIFTED WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE OUTER TIE ROD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 110,000.”
NHTSA complaint #11265847, 2019

“I BOUGHT THIS JEEP JUNE 25TH 2015. I HAVE HAD IT IN THE SHOP 3 TIMES, AND I CONTINUE TO HAVE THE SAME PROBLEM. THE PROBLEM IS WITH THE TRACTION CONTROL SYSTEM. REPAIRS HAVE BEEN DONE TO THE TRACTION CONTROL SYSTEM EVEN BEFORE I BOUGHT THE VEHICLE. THE CAR FAX SHOWS WHERE IT HAD BEEN IN THE SHOP TO HAVE THE STRUTS WERE REPLACED BACK ON APRIL 25, 2014. IT ALSO SHOWS THAT IT HAD TO HAVE TWO TIRES REPLACED ON 6/8/2015. I HAVE TAKEN THE VEHICLE IN 3 TIMES TO HAVE THE SAME ISSUE CORRECTED. WORK ORDERS FROM 7/18/2015, 8/25/2015 AND 9/3/2015. I CONTINUE TO HAVE PROBLEMS WITH IT THAT I DO NOT DRI…”
NHTSA complaint #10777970, 2015

Suspension 3 1 crash

“EARLY MORNING. GOING N ON I-75, EXITING ON EXIT 22 (GLADES PARKWAY). SLOWING DOWN TO EXIT, MY DAUGHTER PERCEIVED A BURNING ODOR INSIDE THECAR, I TRIED TO KEEP REDUCING THE SPEED BUT THE CAR ACCELERATED BY ITSELF AND THE STEERING WHEEL LOCKED, THE EXIT CURVE WAS IN FRONT OF US AND THANKS GOD WE CRASHED INTO THE SIDEWALK BORDER, WHERE THE CAR WENT OVER THE GRASS WITH THE FRONT RIGHT WHEEL, SCRATCHED THE UNDERNEATH AND THAT ALLOWED US TO GET OUT OF THE GRASS AND STOP THE CAR. I AM TRULY SCARED OF GETTING INTO THAT CAR AGAIN. AS A MATER OF FACT, JUST THINKING WHAT MAY HAVE HAPPENED, I DO NOT WANT…”
NHTSA complaint #10633733, 2014 · crash

“I STARTED HAVING PROBLEMS IN 09/11/2015 WITH MY REAR RIGHT CONTROL ARM THE RUBBER BUSHING GAVE OUT AND THE CONTROL ARM WAS SQUEAKING VERY LOUDLY, I COMPLAINED TO THE DEALER AND THEY GAVE ME A GOODWILL SERVICE CHARGE OF $100 BUT AFTER I ASKED IF THE CONTROL ARM ON THE LEFT ALSO WENT BAD WOULD THEY ALSO HONOR THE GOODWILL THEY TOLD ME THAT IT WOULD BE MY PROBLEM. THE LEFT SIDE OF THE REAR CONTROL BUSHING HAS GONE BAD IN FEB OF 2016 NOW I HAVE TO FIX THIS THING. I KNOW THAT IF IT FAILS COMPLETELY I COULD HAVE A CONTROL PROBLEM. WOULD YOU PLEASE LOOK INTO THIS. I HAVE CALLED CHRYSLER JEEP AND ALL…”
NHTSA complaint #10825760, 2015

“I BOUGHT THIS JEEP JUNE 25TH 2015. I HAVE HAD IT IN THE SHOP 3 TIMES, AND I CONTINUE TO HAVE THE SAME PROBLEM. THE PROBLEM IS WITH THE TRACTION CONTROL SYSTEM. REPAIRS HAVE BEEN DONE TO THE TRACTION CONTROL SYSTEM EVEN BEFORE I BOUGHT THE VEHICLE. THE CAR FAX SHOWS WHERE IT HAD BEEN IN THE SHOP TO HAVE THE STRUTS WERE REPLACED BACK ON APRIL 25, 2014. IT ALSO SHOWS THAT IT HAD TO HAVE TWO TIRES REPLACED ON 6/8/2015. I HAVE TAKEN THE VEHICLE IN 3 TIMES TO HAVE THE SAME ISSUE CORRECTED. WORK ORDERS FROM 7/18/2015, 8/25/2015 AND 9/3/2015. I CONTINUE TO HAVE PROBLEMS WITH IT THAT I DO NOT DRI…”
NHTSA complaint #10777970, 2015

Fuel System 2 1 fire

“TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED THAT THEIR VEHICLE DECELERATED AND BEGAN TO SMOKE. THE CONTACT THEN PULLED OVER AND PLACED THE VEHICLE IN PARK. THE HOOD WAS OPENED AND AND EXCESSIVE FLAMES WERE VISIBLE. THE FIRE GREW LARGER FROM OUT OF THE HOOD. THE CONTACT'S FRIEND CAME OUT SIDE AND EXTINGUISHED THE FIRE WITH THEIR OWN FIRE EXTINGUISHER. A POLICE REPORT WAS NOT MADE. THE CONTACT CALLED BAXTER CHRYSLER JEEP DODGE (17950 BURT ST SUITE 200, OMAHA, NE 68118 (402) 800-1230). THE VEHICLE WAS DIAGNOSED. THE MECHANICS STATED THAT THE FUEL LINE FAILED. MECHANICS SET UP AN…”
NHTSA complaint #11240589, 2019 · fire

“TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. 13V120000 (FUEL SYSTEM, GASOLINE), THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER STATED THAT THEY DID NOT HAVE THE PART NEEDED TO PERFORM THE RECALL REPAIR. THE CONTACT CALLED THE DEALER AGAIN, MONTHS LATER AND WAS ADVISED THAT ALTHOUGH THEY DID HAVE THE PART AVAILABLE, THEY DID NOT HAVE THE ACCOMPANYING TOOL NEEDED TO PERFORM THE REPAIR. THE CONTACT DID CALL THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/17/13*LJ”
NHTSA complaint #10538090, 2013

Fuel/Propulsion System 2

“FUEL EMISSIONS SYSTEM. REPEATED CHECK ENGINE LIGHT WARNING INDICATIONS HAVE BEEN SEEN IN THIS VEHICLE OVER THE PAST YEAR. REPEATED TRIPS TO THE DEALERSHIP FOR SERVICE RESULTED IN COMPONENTS BEING REPLACED ERRONEOUSLY. MOST RECENT REPLACEMENT REQUIRED ENTIRE REPLACEMENT OF FUEL TANK AND HOSES DUE TO EXCESSIVE CORROSION AND DEFORMATION OF THE TANK. THE VEHICLE HAS APPROXIMATELY 65,000 MILES OF OPERATION. THIS REPEATED ISSUE HAS COST SEVERAL HUNDREDS OF DOLLARS IN UNNECESSARY REPAIRS, LOST TIME FROM WORK, AND EXTREME CONCERN OVER THE SAFETY OF THE VEHICLE'S FUEL SYSTEM AND EMISSIONS MONITORING CO…”
NHTSA complaint #11015955, 2017

“I WAS DRIVING ON THE PA TURNPIKE APPROXIMATELY 65 MPH, WHEN I STEPPED ON THE GAS AND THE CAR WOULD NOT ACCELERATE. MY CAR WAS BASICALLY COASTING AS CARS AND TRACTOR TRAILERS WERE FLYING BY ME AT 70+ MPH. I MANAGED TO GET OFF THE ROAD SAFELY, AND ALL THE LIGHTS ON MY DASHBOARD WERE GOING CRAZY. HAD THE CAR TOWED TO THE DEALERSHIP AND THEY TOLD ME IT'S THE "THROTTLE BODY" - REGULATES THE FLOW OF FUEL TO THE ENGINE - ELECTRICAL FAILURE.”
NHTSA complaint #10946442, 2017

Service Brakes 2 1 crash

“ENTERED BANK PARKING TO USE ATM MACHINE, AT THAT TIME WHEN STEPPED ON BRAKE TO STOP THE CAR, IT ACCELERATED LIKE SOMEONE WAS STEPPING ON GAS PEDAL. AT THAT TIME I TRIED TO STOP THE CAR BY SHIFTING INTO ANOTHER GEAR AND ALSO TRIED PULLING KEY OUT OF THE IGNITION. AT THAT TIME KNEW I HAD TO GET CAR STOPPED WITHOUT HURTING ANYONE, SO THERE WAS A WOODED AREA BEHIND BANK, I RAN CAR INTO AREA THAT HAD HUGE ROCKS WHICH I RAN OVER AND THEREFORE HIT A TREE HEAD ON TO STOP MY CAR. THE CAR WAS STILL RUNNING WOULD NOT SHUT OFF AND WOULD NOT STILL CHARGE GEARS OR CAR WOULD NOT SHUT OFF AND THE AIR BAGS DI…”
NHTSA complaint #10561118, 2014 · crash

“WHILE DRIVING, BANGING NOISE FROM REAR AND FRONT SUSPENSION WAS HEARD. SQUEALING NOISE (METAL ON METAL) ALSO HEARD FROM BRAKES. MECHANIC INSPECTED UNDERCARRIAGE AND SAW UNDERCARRIAGE WAS THOROUGHLY RUSTED WHICH DAMAGED FRONT AND REAR SUSPENSION AND BRAKES. WAS INFORMED OF DANGER IN DRIVING AND ADVISED TO GET TO DEALER IMMEDIATELY. BRAKES DAMAGED INSIDE TO THE OUTSIDE DUE TO RUST. ALL BRAKE SYSTEM PARTS WERE REPLACED. MECHANIC ALSO HAD TO GRIND AWAY RUST TO PREVENT FURTHER DAMAGE. MECHANIC CLAIMED THIS WAS THE WORST AMOUNT OF RUST HE HAD SEEN IN 20 YEAR CAREER. REPAIRS TOTALED $784.44. MAY ALS…”
NHTSA complaint #11123973, 2018

Visibility 2 2 fire

“TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, THERE WAS A SHORT BETWEEN THE WIRES WITHIN THE DRIVER'S SIDE EXTERIOR POWER MIRROR WHICH CAUSED A FIRE AND THE MIRROR MOTOR MELTED. THE FLAMES WERE EXTINGUISHED BY THE FIRE DEPARTMENT. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE.”
NHTSA complaint #10544121, 2013 · fire

“FRONT DRIVER'S SIDE EXTERIOR SIDE VIEW MIRROR IS A MOTORIZED MIRROR AND HAS A HEATING ELEMENT INSIDE THE MIRROR. SOMETHING ELECTRICAL INSIDE THE MIRROR CAUSED ENOUGH HEAT FOR THE MIRROR TO MELT AND GO ON FIRE. THE VEHICLE WAS PARKED, UNOCCUPIED AND NOT RUNNING AT THE TIME OF THE FIRE. *TR”
NHTSA complaint #10543905, 2013 · fire

Visibility/Wiper 1

“DURING COMMUTE ON TUES 6/21 VEHICLE BEGAN TO EXPERIENCE DEACCELARATION; FOLLOWING DAY VEHICLE SEEMED TO RESUME WORKING; BY FRI. 6/24 VEHICLE BEGAN TO DISPLAY THE SAME PERFORMANCE ISSUE”
NHTSA complaint #10881564, 2016