2013 Hyundai Santa Fe Problems & Owner Complaints

Engine 273 2 crash 26 fire 1 injury

“I WAS DRIVING THE VEHICLE TO WORK AND THE ENGINE STOPS AND ALL THE DASH LIGHTS ARE ON. THE VEHICLE WILL NOT EVEN TURN OVER LET ALONE START. I HAD AAA TOW THE VEHICLE TO MY HOUSE AND AFTER PUTTING A WRENCH ON THE CRANKSHAFT PULLEY BOLT AND PHYSICALLY TRYING TO TURN THE MOTOR OVER I REALIZED THE MOTOR IS SEIZED. I HAD NOTICED AFTER DRAINING MY OIL DURING ALL THE PRIOR OIL CHANGES, THE VEHICLE WAS LOSING OIL. THERE IS NO SIGNS OF THE ENGINE LEAKING OIL EXTERNALLY SO IT HAS TO BE AN INTERNAL MALFUNCTION ON THE ENGINE. KNOWING THIS I WOULD CHECK AND ADD OIL AS NEEDED BETWEEN Y OIL CHANGES. THE ENGI…”
NHTSA complaint #11076135, 2018 · 1 injury(ies)

“The engine went on fire and smoke’s up. I had to remove the battery and get out of the car before it burn. Luckily I am okay but the engine seized”
NHTSA complaint #11622212, 2024 · fire

“I was driving the vehicle on the left lane of the freeway and the acceleration suddenly gave out. The car began to slow even when I pushed on the gas. Heat gage was fine and no lights went on. I quickly got over 4 lanes of traffic to the next exit and was able to pull over to the side of the road. White smoke began to billow out of the hood on the offramp and all the emergency light indicators came on at once. I turned the car off and the smoke turned black. I popped the hood and flames leapt out from under the hood. I jump out of the car and ran, leaving everything behind. I got safety away…”
NHTSA complaint #11581902, 2024 · fire

Steering 95 3 crash 1 fire 3 injury

“The contact owned a 2013 Hyundai Santa Fe. The contact stated that while driving at about 35 MPH, The steering wheel was seized on a winding road; the steering warning light had also appeared on the instrument panel. The vehicle began to veer to the right direction as the contact forcefully steered the vehicle back to the left direction to avoid hitting a fence. The vehicle then spun into the opposite side of the road before hitting a curb. Once the vehicle hit the curb, the vehicle flipped three times before the vehicle came to a halt. All air bags deployed during the accident. A police repor…”
NHTSA complaint #11559893, 2023 · crash · 3 injury(ies)

“2013 HYUNDAI SANTE FE SPORT 'STEERING BEGAN A "HESITATION", "LAG", "PLAY" WHEN TURNING THE STEERING WHEEL EVEN SLIGHTLY IN EITHER DIRECTION.' THE PROBLEM WILL INCREASED AS 3 DIFERENTE CERTIFIED MECHANICS ALREADY INFORMED ME. IT APPEARS ALL THESE PROBLEMS ARE ATTRIBUTABLE TO HYUNDAI'S ELECTION TO USE A CHEAP RUBBER COUPLER BETWEEN THE STEERING COLUMN AND STEERING LINKAGE.' 'THE REPLACEMENT PART IS $6.88. HYUNDAI DEALERSHIPS CHARGE $400-$500 TO REPLACE IT. NHTSA SHOULD HAVE LONG AGO ORDERED HYUNDAI TO EFFECTUATE A REPLACEMENT OF THIS PART WITH ONE MADE OF A MATERIAL THAT WILL NOT DEGRADE AS…”
NHTSA complaint #11290001, 2019 · fire

“I WAS DRIVING WEST ON U.S. HWY 80 AT ABOUT 30 MPH, AFTER PULLING OUT OF A PARKING LOT ABOUT 1 BLOCK BEFORE I LOST CONTROL OF MY 2013 HYUNDAI SANTA FE, AT AN INTERSECTION. IT MADE A SHARP RIGHT TURN WITHOUT MY HELP AT ALL. AFTER HITTING ANOTHER VEHICLE AND THEN JUMPING A LARGE CURB, I CAME TO STOP ABOUT 18" FROM A SMALL TREE. I WAS COMPLETELY TRAUMATIZED. THE RIGHT FRONT WHEEL HAD A BLOW OUT FROM THE OUTSIDE SIDE WALL OF THE TIRE. THE MECHANIC SAID IT LOOKED SLASHED. THE BIG QUESTION IS, DID THE BLOW OUT OCCUR AT THE TIME MY VEHICLE MADE THE SHARP RIGHT TURN AT THE INTERSECTION, OR DI…”
NHTSA complaint #10788476, 2015 · crash

Service Brakes 63 3 crash 8 fire 1 injury

“TL* THE CONTACT OWNED A 2013 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKES FAILED TO RESPOND WHEN DEPRESSED AND CAUSED THE VEHICLE TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED DESTROYED AND TOWED TO A JUNK YARD. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.”
NHTSA complaint #10913736, 2016 · crash · 1 injury(ies)

“I have a Hyundai 2013 Santa Fe Sport 2.0T. I parked the car in the middle of my cement driveway. I went into my home for a moment to get my Stanley water bottle. When I walked back to the car, the engine compartment was on fire. I had 2 fire extinguishers and attempted to put out the fire by to no avail. My daughter immediately called 911 to report the fire. The fire department came and it took about 8-10 fireman to put the fire under control. I have owned all types of cars for the past 40-years. I have never seen a car go up in flames and burn to the ground in about one minute. Had I…”
NHTSA complaint #11583709, 2024 · fire

“The contact owned a 2013 Hyundai Santa. The contact received notification of NHTSA Campaign Number 23V651000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated while driving at 72 MPH, there was a strong smell coming from the vehicle. The contact pulled over but did not see anything and continued driving. No warning lights illuminated. However, the smell became stronger so the contact drove the vehicle to a soccer field where there were no other vehicles to leave and return with a mechanic. As the contact walked away, while…”
NHTSA complaint #11567951, 2024 · fire

Unknown Or Other 56 1 crash 7 fire

“I have a Hyundai 2013 Santa Fe Sport 2.0T. I parked the car in the middle of my cement driveway. I went into my home for a moment to get my Stanley water bottle. When I walked back to the car, the engine compartment was on fire. I had 2 fire extinguishers and attempted to put out the fire by to no avail. My daughter immediately called 911 to report the fire. The fire department came and it took about 8-10 fireman to put the fire under control. I have owned all types of cars for the past 40-years. I have never seen a car go up in flames and burn to the ground in about one minute. Had I…”
NHTSA complaint #11583709, 2024 · fire

“Caught on fire while driving, total loss unknown reason nor any warning. I stopped because of rotational noise to check tires, then car burst intimate flames. State troopers assisted and report filed.”
NHTSA complaint #11563191, 2024 · fire

“My husband was driving home and noticed the rpms showed 0 when he was idling. Then a little bit of smoke come out of the hood so he pulled over. When he stopped, there was thick black smoke coming out of the hood. Seconds after he got out of the vehicle the entire vehicle was engulfed in flames. The check engine light was on and we were going back and forth with dealers since I baught the car 2 months prior about getting it fixed. Before the fire, the vehicle was inspected by a huyndia representative and was scheduled to be worked on the next day. The insurance company did an investigation as…”
NHTSA complaint #11547026, 2023 · fire

Electrical System 53 1 crash 7 fire 1 injury

“PASSED OUT WHILE DRIVING. STRUCK THE REAR PASSENGER SIDE OF ANOTHER CAR WITH THE FRONT DRIVERS SIDE OF SANTA FE. AIRBAGS DID NOT DEPLOY. SANTA FE WAS TOTALED. I SUFFERED A BROKEN NECK IN TWO PLACES AND DISLODGED TWO CERVICAL DISC. NOW HAVING TO GO FOR SURGERY TO REPAIR DISC DAMAGE. HOPEFULLY I WILL REGAIN USE OF LEFT HAND DO TO NERVE DAMAGE. *TR”
NHTSA complaint #10596823, 2014 · crash · 1 injury(ies)

“My car engine compartment fire while parked in front of my condo”
NHTSA complaint #11551311, 2023 · fire

“We pulled off the highway to get gas and noticed smoke coming from the hood. We immediately parked at the gas station and my husband, our dog and I got out of the car and within minutes the entire front of the car was in flames. Several passersby stopped and sprayed the fire with their fire extinguishers. We called 911 and the fire department quickly arrived and put out the fire, but the entire front of the car was destroyed. The front of the car melted along with the windshield from the intense heat. The police inspector came and inspected the car and took photos. The car was then towed and o…”
NHTSA complaint #11420699, 2021 · fire

Power Train 52 1 crash 1 fire 1 injury

“TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE ROLLED DOWN THE DRIVEWAY WITHOUT BEING PROMPTED. THE VEHICLE ROLLED OVER THE CONTACT'S ARM AND CAUSED SECOND DEGREE BURNS. MEDICAL ATTENTION WAS REQUIRED. THE ISSUE RECURRED, BUT THE CONTACT WAS ABLE TO DEPRESS THE BRAKE PEDAL AND STOP THE VEHICLE THE SECOND TIME. IN ADDITION, THE CONTACT STATED THAT A PASSENGER BECAME TRAPPED IN THE VEHICLE WHILE IT ROLLED DOWN THE DRIVEWAY INTO THE YARD OF ANOTHER PERSON'S RESIDENCE THE FIRST TIME. THE VEHICLE WAS DIAGNOSED, BUT THE DEALER COULD NOT REPAIR THE VEHICLE WITHOUT I…”
NHTSA complaint #10824098, 2015 · 1 injury(ies)

“TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THEY WOULD HEAR A KNOCKING COMING FROM THE ENGINE OF THE VEHICLE AND THE CHECK 20V1442TH SMOKE BENG SEEN DUE TO A FUEL INJECTOR FAILURE. THE CONTACT STATED THAT EXCESSIVE SMOKE WOULD COME OUT FROM THE EXHAUST OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR AND FUEL INJECTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURES CONTINUED. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP (HUNTINGTON BEACH HYUNDAI ADDRESS: 16751 BEACH BLVD, HUNTINGTON BEACH, CA…”
NHTSA complaint #11319845, 2019 · fire

“RECALL 112 FOR HYUNDAI SANTA FE SUV. MY CAR HAS HAD ITS FRONT AXEL POP OUT OF THE TRANSMISSION TWICE IN LESS THAN 2 YEARS AND THERE ARE ALSO METAL SHAVINGS IN THE TRANSMISSION. THE RECALL 112 WOULD ADDRESS THESE ISSUES, HOWEVER HYUNDAI HAS TAKEN THE POSITION THAT MY VIN IS NOT COVERED BY THE RECALL. THE AXEL POPPED OUT BOTH TIMES WHILE DRIVING WITH MY WIFE AND KIDS IN THE CAR LEAVING THEM STRANDED. THIS IS A HUGE SAFETY CONCERN AS WE ARE FORTUNATE THAT THEY HAVE NOT BEEN HURT DO TO THIS ISSUE YET. IF SAFETY IS A CONCERN FOR HYUNDAI THE NHTSA SHOULD LOOKING INTO EXPANDING THE RECALL TO ACCOUNT…”
NHTSA complaint #11243396, 2019 · crash

Fuel/Propulsion System 32 8 fire

“I was driving the vehicle on the left lane of the freeway and the acceleration suddenly gave out. The car began to slow even when I pushed on the gas. Heat gage was fine and no lights went on. I quickly got over 4 lanes of traffic to the next exit and was able to pull over to the side of the road. White smoke began to billow out of the hood on the offramp and all the emergency light indicators came on at once. I turned the car off and the smoke turned black. I popped the hood and flames leapt out from under the hood. I jump out of the car and ran, leaving everything behind. I got safety away…”
NHTSA complaint #11581902, 2024 · fire

“My car engine compartment fire while parked in front of my condo”
NHTSA complaint #11551311, 2023 · fire

“The vehicle started to stall and smoke started to come from the engine compartment. People started yelling the vehicle was fire. Vehicle stopped in the road and burst into flames. Fire department and police were called to scene. Vehicle was a total loss.”
NHTSA complaint #11463549, 2022 · fire

Suspension 23 3 crash 1 injury

“PASSED OUT WHILE DRIVING. STRUCK THE REAR PASSENGER SIDE OF ANOTHER CAR WITH THE FRONT DRIVERS SIDE OF SANTA FE. AIRBAGS DID NOT DEPLOY. SANTA FE WAS TOTALED. I SUFFERED A BROKEN NECK IN TWO PLACES AND DISLODGED TWO CERVICAL DISC. NOW HAVING TO GO FOR SURGERY TO REPAIR DISC DAMAGE. HOPEFULLY I WILL REGAIN USE OF LEFT HAND DO TO NERVE DAMAGE. *TR”
NHTSA complaint #10596823, 2014 · crash · 1 injury(ies)

“WHILE TURN LEFT INTO A SUBDIVISION THE STEERING WOULD NOT RE-CENTER THUS THE CAR RAN OVER A COUPLE OF LARGE STONES LINING THE ROADWAY AT THE ENTRANCE. THE ABS DID NOT ENGAGE. FINALLY THE CAR STOPPED ABOUT 30 FEET LATER. I WAS ABLE TO FINALLY STEER THE CAR BACK ON TO THE STREET. THERE IS DAMAGE TO THE UNDERCARRIAGE, THE INNER WHEEL WELL ON THE RIGHT SIDE WAS TORN OFF, THE LEFT FRONT AIR DAM, THE EXHAUST SYSTEM, THE RIGHT FRONT WHEEL WAS DAMAGE, AND A FLAT TIRE.”
NHTSA complaint #10761903, 2015 · crash

“AS I WAS TRAVELING EAST ON A MAIN ROAD, I TURNED LEFT ON TO A SECONDARY ROAD AT A VERY LOW RATE OF SPEED. I WAS COMPLETELY SHOCKED BY THE IMPACT OF MY VEHICLE WITH A VEHICLE THAT WAS IN THE OPPOSITE LANE, HEADED IN A SOUTHERLY DIRECTION. PRIOR TO THE COLLISION I HAD NO AWARENESS OF THE PRESENCE OF A VEHICLE STOPPED IN THAT LOCATION, AS THE VEHICLE WAS COMPLETELY OBLITERATED FROM MY VIEW BY THE LEFT SIDE VIEW MIRROR. I BELIEVE THAT THE EXAGGERATED SIZE OF THE MIRROR, AND THE LOCATION OF ITS POSITION MADE IT IMPOSSIBLE FOR ME TO HAVE A CLEAR, UNOBSTRUCTED VIEW IN THAT SITUATION. I FEEL…”
NHTSA complaint #10721346, 2015 · crash

Structure 22 4 crash 1 fire 4 injury

“GOING ON SIDE STREET AT 25MPH WHEN CAR SUDDENLY LOST CONTROL THEN HIT A CAR TIRE ON THE RIGHT OF THE VEHICLE BUT THEN ROLLED OVER ON ITS HEAD. SIDE AIR BAGS DEPLOYED BUT NOT DRIVER AIR BAG. THIS CAR HAS TO BE UNSTABLE TO HIT ANOTHER CAR ON THE SIDE (SEE PICS) AND OVERTURN. BESIDES, THERE ARE ALREADY RECALLS ON SOME SANTA FE SPORT FOR CRACKED AXLES AND BAD TIRES......UPDATED 12/03/15*BF *TR”
NHTSA complaint #10789544, 2015 · crash · 1 injury(ies)

“I WAS COMING UP TO A STOP SIGN,DRIVER ON CROSS STREET CUT TURN REAL TIGHT DOING ABOUT 35 OR 40 MILES AN HOUR AND HIT MY CAR HEADON. MY STEERING WHEEL AIR BAG DEPLOYED DEFLATED I WENT OVER THE STEERING WHEEL AND CRACKED MY WINDSHIELD WITH MY HEAD. *TR”
NHTSA complaint #10659314, 2014 · crash · 1 injury(ies)

“PASSED OUT WHILE DRIVING. STRUCK THE REAR PASSENGER SIDE OF ANOTHER CAR WITH THE FRONT DRIVERS SIDE OF SANTA FE. AIRBAGS DID NOT DEPLOY. SANTA FE WAS TOTALED. I SUFFERED A BROKEN NECK IN TWO PLACES AND DISLODGED TWO CERVICAL DISC. NOW HAVING TO GO FOR SURGERY TO REPAIR DISC DAMAGE. HOPEFULLY I WILL REGAIN USE OF LEFT HAND DO TO NERVE DAMAGE. *TR”
NHTSA complaint #10596823, 2014 · crash · 1 injury(ies)

Vehicle Speed Control 21 1 crash 1 fire

“I was driving the vehicle on the left lane of the freeway and the acceleration suddenly gave out. The car began to slow even when I pushed on the gas. Heat gage was fine and no lights went on. I quickly got over 4 lanes of traffic to the next exit and was able to pull over to the side of the road. White smoke began to billow out of the hood on the offramp and all the emergency light indicators came on at once. I turned the car off and the smoke turned black. I popped the hood and flames leapt out from under the hood. I jump out of the car and ran, leaving everything behind. I got safety away…”
NHTSA complaint #11581902, 2024 · fire

“TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE ATTEMPTING TO PARK THE VEHICLE WITH THE BRAKE PEDAL DEPRESSED, IT ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE AND THEN INTO A SNOW BANK. THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.”
NHTSA complaint #10681600, 2015 · crash

“The ABS sensor failed on my vehicle, causing it to no longer accelerate past 20 mph on the highway. This put my safety at risk, as well as my passengers and others on the road because it happened suddenly while I was on the highway. My car could no longer accelerate suddenly while all cars around me were traveling at high speeds. The ABS light came on my dash, as well as the traction control and incline warning. I can no longer drive my vehicle so it has not been inspected yet.”
NHTSA complaint #11566409, 2023

Exterior Lighting 16

“Car engine is over heating car engine locked up care engine manufacturer recall needs to be requested on all 2013 Hyundai Sante Fe 2.0T model vehicles this is a safety risk to all customers driving this model. The car engine was diagnosed and verified by the hyundai dealership service department. There were no warnings prior to failure. The service department notified me on August 10 2023 of the services needed due to auto risk and recall statements on the hyundai model vehicles.”
NHTSA complaint #11541068, 2023

“I bought the vehicle 2 months ago, and 2 weeks ago, I noticed the car was shaking when I applied the brakes. The engine light came on and I took it to the shop, and was told I needed a new engine.”
NHTSA complaint #11475026, 2022

“When the cruise control shuts down, the tachometer cuts out and the vehicle seems to go into limp mode. Brightening or dimming the headlights causes an intermittent bright flash to the interior lights. This could be potentially dangerous seeing as you have no acceleration, which could cause very extensive damage to person and property. The intermittent bright flash could be a result of an unregulated power surge, which could cause damage to person and property.”
NHTSA complaint #11451712, 2021

Wheels 14 3 crash 1 fire 1 injury

“GOING ON SIDE STREET AT 25MPH WHEN CAR SUDDENLY LOST CONTROL THEN HIT A CAR TIRE ON THE RIGHT OF THE VEHICLE BUT THEN ROLLED OVER ON ITS HEAD. SIDE AIR BAGS DEPLOYED BUT NOT DRIVER AIR BAG. THIS CAR HAS TO BE UNSTABLE TO HIT ANOTHER CAR ON THE SIDE (SEE PICS) AND OVERTURN. BESIDES, THERE ARE ALREADY RECALLS ON SOME SANTA FE SPORT FOR CRACKED AXLES AND BAD TIRES......UPDATED 12/03/15*BF *TR”
NHTSA complaint #10789544, 2015 · crash · 1 injury(ies)

“I OWN A 2013 SANTA FE AND I HAVE HAD SEVERAL ISSUES WITH IT, THE ENGINE BEING REPLACED DUE TO FAILING WHILE DRIVING ON THE HIGHWAY, IT WAS SERVICED WITH A FEW OTHER ITEMS DEALER FOUND TO BE NEEDED FOR SOME RECALLS. BUT NONE I CAN RECALL FOR SURE WAS REGARDING THE ENGINE ITSELF, WILL NEED TO CHECK SERVICE RECORDS. THEN LATER IT WAS THE FUEL PUMP(INJECTOR) NEED TO VERIFY SPECIFICS, BUT GAS FUMES AND SMOKE COMING FROM THE ENGINE AND THIS WAS REPLACED, THEN LATER AGAIN HAD TO TAKE IN AGAIN FOR REPAIR DUE TO SERVICE ERROR OF TUBING BEING BENT ECT WHEN INSTALLED, NOTICED THE HIGH AMOUNT OF GAS FUMES…”
NHTSA complaint #11150942, 2018 · fire

“I WAS DRIVING WEST ON U.S. HWY 80 AT ABOUT 30 MPH, AFTER PULLING OUT OF A PARKING LOT ABOUT 1 BLOCK BEFORE I LOST CONTROL OF MY 2013 HYUNDAI SANTA FE, AT AN INTERSECTION. IT MADE A SHARP RIGHT TURN WITHOUT MY HELP AT ALL. AFTER HITTING ANOTHER VEHICLE AND THEN JUMPING A LARGE CURB, I CAME TO STOP ABOUT 18" FROM A SMALL TREE. I WAS COMPLETELY TRAUMATIZED. THE RIGHT FRONT WHEEL HAD A BLOW OUT FROM THE OUTSIDE SIDE WALL OF THE TIRE. THE MECHANIC SAID IT LOOKED SLASHED. THE BIG QUESTION IS, DID THE BLOW OUT OCCUR AT THE TIME MY VEHICLE MADE THE SHARP RIGHT TURN AT THE INTERSECTION, OR DI…”
NHTSA complaint #10788476, 2015 · crash

Visibility 11 1 injury

“WHILE TRAVELING ON THE HIGHWAY AT 75MPH THERE WAS A LOUD BANG (LIKE AN M80 EXPLODING). I WAS VERY DAZED AND WAS UNSURE WHAT HAD HAPPENED. THE SUNSCREEN WAS CLOSED AND SEEMED TO BE FLAPPING AS IF WIND WAS BLOWING ON IT. I WAS ABLE TO PULL OVER TO THE SIDE OF THE HIGHWAY. WHEN I GOT OUT OF THE VEHICLE I FOUND THAT THE SUNROOF HAD EXPLODED AND THAT THE EDGES OF THE ROOF WERE POINTING STRAIGHT UP. THE SUNROOF WAS CLOSED AT THE TIME OF THE EXPLOSION AND THE TEMPERATURE WAS ABOUT 70 DEGREES. THERE WERE RAIN CLOUDS MOVING IN AND I DO NOT HAVE A GARAGE, SO I WENT RIGHT TO THE DEALERSHIP. I REMEMBER ON…”
NHTSA complaint #10549017, 2013 · 1 injury(ies)

“While driving the Panoramic Glass Roof exploded on its own.”
NHTSA complaint #11506093, 2021

“TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT 60 MPH, A LOUD ABNORMAL SOUND EMITTED BEFORE THE SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,590.”
NHTSA complaint #10730464, 2015

Electronic Stability Control (Esc) 10

“1. SPEED SENSOR- REPLACED BY RECALL AND CONTINUE TO FAIL. 2. REAR GLASS IN HATCHBACK, JUST BROKE ORIGINATION FROM WIPER HOLE IN GLASS WHILE THE CAR WAS OCCUPIED SITTING NOT MOVING A A PARKING LOT. 3. STEERING RATTLES BECAUSE A SHOCK DAMPER WEARS OUT PREMATURELY. 4. SEATS- ELECTRIC CONTROL BUTTON CONTACTS TARNISH WITH USE AND QUIT WORKING.”
NHTSA complaint #11360143, 2020

“WHILE DRIVING AT VARYING SPEEDS, WHILE GOING OVER SPEED BUMPS, TURNING CORNER, MORE NOTICEABLE AT SLOWER SPEEDS, IS A CLICKING NOISE & ALMOST FEELS LIKE A MOMENTARY LOSE OF CONTROL OF THE STEERING. NOT SURE IF IT HAS TO DO WITH ADAPTABLE STEERING (SPORT, COMFORT, NORMAL) CONTROL'S, OR THE MAIN CONTROLS OF THE STEERING.”
NHTSA complaint #11350801, 2020

“DRIVING TO WORK MY ENGINE STARTED HEATING UP AND ALL ELECTRONICS WERE NOT WORKING PROPERLY AND I LOST SPEED CONTROL WHILE ON THE HIGHWAY THERE IT STARTS TO MISSFIRE ALSO SEATBELT IS INSIDE OUT NOT WORKING PROPERLY ON DRIVER'S SIDE”
NHTSA complaint #11341752, 2020

Fuel System 10

“Our Hyundai Sante Fe Sport smells like gasoline. The odor is very loud and nauseating. We parked it outdoors and the smell is still very loud and immediately noticeable from inside the vehicle and even walking by. We looked it up and saw an article in Consumer Reports (by [XXX] on May 18th describing this same thing. The article states the cars are being recalled however, we had our vehicle towed to Thornton Road Hyundai and were told there is no recall. They have diagnosed it as a leak in the top valve of the cover gasket and are charging $365 to repair it. Additional note - on July 8th, a…”
NHTSA complaint #11426946, 2021

“2013 HYUNDAI SANTA FE 2.4 IS HAVING MAJOR STEERING ISSUES. AT SPEEDS ABOVE 45MPH THE SUV SWAYS ALL OVER THE ROAD AND IS ALMOST IMPOSSIBLE TO MAINTAIN CONTROL OF. IF YOU HAVE ANY TYPE OF WIND THE SUV WILL CHANGE LANES AND IF YOU SLIGHTLY CORRECT IT OVER CORRECTS. I HAVE CHECKED THE TIRE PRESSURE AND THE TIRES SHOW NO SIGNS A WEAR. ALSO THE FUEL TANK WILL ONLY FILL 3/4 FULL THEN YOU HAVE TO WAIT AND EVER SO SLOWLY PUT THE REMAINING 1.5-2 GALLONS IN. THE MPG IS HORRIBLE ONLY GETTING 20MPG AT BEST ON THE HIGHWAY. THE ECO MODE DROPS THE FUEL ECONOMY DOWN TO 18MPG WHEN ACTIVATED. I HAVE NOT BEEN ABL…”
NHTSA complaint #10663283, 2014

“THE VEHICLE HAS NEVER DISPLAYED CORRECT MPG. THE DIGITAL READ OUT THAT "TELLS" YOU YOUR AVERAGE MILEAGE IS ALWAYS 2 OR 3 MILES OFF THE ACTUAL MPG. I RESET ALL THE SETTINGS EVERY FUEL UP. IT 'TELLS" ME I'M AVERAGING 21 MPG, BUT WHEN I CHECK IT MULTIPLE TIMES IT'S ACTUALLY 18MPG. THE VEHICLE IS SUPPOSED TO GE 21/29 AND I NOW HAVE 15,000 MILES ON THE CAR AND I'VE NEVER GOTTEN MORE THAN 19 IN TOWN OR ABOUT 27 ON THE ROAD AND THOSE ARE FEW AND FAR BETWEEN. YET, THE GAGE IS ALWAYS INACCURATE BY 2 TO 3 MPG. I FEEL THAT IS VERY DECEIVING. IF YOU DIDN'T CHECK IT YOURSELF, YOU WOULD THINK IT'S GETTING T…”
NHTSA complaint #10615232, 2014

Visibility/Wiper 10 1 injury

“WHILE TRAVELING AT 70 MPH A LOUD EXPLOSION WAS HEARD AND THE PANORAMIC SUNROOF EXPLODED COVERING ME AND MY PASSENGER IN SHATTERED GLASS CAUSING MINOR CUTS TO ONE OF US. NO OBJECT APPEARED TO HIT THE CAR. GLASS COVERED THE OCCUPANTS AS WELL AS ANY FOLLOWING VEHICLES POTENTIALLY CAUSING DAMAGE. NO OBJECT WAS FOUND TO INDICATE THAT THE VEHICLE WAS STRUCK. THE GLASS WAS PUSHED OUTWARDS AS THOUGH IT WAS PUSHED FROM INSIDE THE CABIN. *TR”
NHTSA complaint #10705488, 2015 · 1 injury(ies)

“AIR AND DEFROSTERS QUIT TURN ENGINE OFF RESTART AND IT WORKED.5 TIMES .THE ENGINE IS A 2013 2.0 TURBO SANTA FE USING OIL 2 QUARTS A WEEK, ENGINE IS MAKING A NOISE. ALSO, DEALER SAID THEY COULD NOT DO ANYTHING UNTIL IT GETS BAD? YOU MUST CHECK THE OIL ALL THE TIME..”
NHTSA complaint #11362634, 2020

“1. SPEED SENSOR- REPLACED BY RECALL AND CONTINUE TO FAIL. 2. REAR GLASS IN HATCHBACK, JUST BROKE ORIGINATION FROM WIPER HOLE IN GLASS WHILE THE CAR WAS OCCUPIED SITTING NOT MOVING A A PARKING LOT. 3. STEERING RATTLES BECAUSE A SHOCK DAMPER WEARS OUT PREMATURELY. 4. SEATS- ELECTRIC CONTROL BUTTON CONTACTS TARNISH WITH USE AND QUIT WORKING.”
NHTSA complaint #11360143, 2020

Seats 9 1 fire

“THE ENTIRE INSIDE OF MY SANTA FE IS DAMAGED DUE TO A FIRE IN THE SEAT. MY CAR WAS LOCKED OVERNIGHT AND PARKED IN MY DRIVEWAY. THE DOORS WERE LOCKED AND THERE IS NO SIGN OF FORCED ENTRY. THE FRONT DRIVERS SIDE SEAT IS TOTALLY BURNED OUT AND DAMAGE TO THE DRIVERS DOOR IS MELTED. THERE IS SMOKE DAMAGE IN THE ENTIRE VEHICLE. THE VEHICLE HAD BEEN PARKED FOR OVER 12 HOURS AND NOT DRIVEN. WE HAVE CALLED THE POLICE AND THY SAY THAT NO CRIME OCCURRED AND THAT THE FIRE STARTED IN THE SEAT. THIS IS VERY DANGEROUS AND IT MUST BE RELATED TO THE HEATED SEAT FUNCTION IN THIS CAR.”
NHTSA complaint #10905594, 2016 · fire

“DRIVER'S SEAT WAS TILTING/ROCKING. THEN I REALIZED THE WHOLE UNDERCARRIAGE OF THE DRIVERS SEAT HAD COME APART. I HAD NOTICED A FEW DAYS BEFORE THAT THE SEAT SEEMED TO ROCK A LITTLE GETTING IN AND OUT OF THE CAR, BUT I JUST ASSUMED IT WAS THE GIVE OF THE LEATHER SEATS UPON ENTERING AND EXITING THE CAR. *TR”
NHTSA complaint #10615227, 2014

“TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT TRACK BECAME DISCONNECTED FROM THE BODY OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRACK ASSEMBLY WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.”
NHTSA complaint #10575437, 2014

Engine And Engine Cooling 6 1 fire 2 injury

“The contact owned a 2013 Hyundai Santa Fe. The contact stated that while her husband was driving at an undisclosed speed, a gasoline and smoke odor was ventilating into the interior of the vehicle through the vents, after which the driver observed flames emanating from the engine compartment on the passenger side of the vehicle, prompting him to pull to the shoulder of the roadway. Upon exiting the vehicle, the vehicle became fully engulfed in flames. Local emergency services arrived and were able to extinguish the fire. The ABS warning light was illuminated. A fire report was filed. A police…”
NHTSA complaint #11580122, 2024 · fire · 2 injury(ies)

“The contact owns a 2013 Hyundai Santa Fe. The contact stated while driving approximately 25 MPH, the vehicle lost motive power. The contact stated that she depressed the accelerator pedal, but the vehicle failed to respond. The contact stated no warning light was illuminated. The contact attempted to steer the vehicle off the roadway, but the vehicle stalled. The contact attempted to restart the vehicle and after numerous attempts was able to restart and drove the vehicle to a nearby service station. A mechanic at the service station checked the vehicle and found metal shavings in the oil filt…”
NHTSA complaint #11544777, 2023

“The contact owns a 2013 Hyundai Santa Fe. The contact stated while driving 70 MPH, the vehicle started losing motive power, with the check engine warning light illuminated. As the contact continued driving, he began to hear an abnormal knocking sound coming from the engine. The contact pulled over and discovered that there was no oil in the engine. The contact added oil to the engine however, the knocking sound persisted. The contact towed the vehicle to his home where his brother inspected the vehicle and diagnosed the vehicle with a defective timing chain. The contact then had the vehicle to…”
NHTSA complaint #11475333, 2022

Air Bags 5 3 crash 3 injury

“GOING ON SIDE STREET AT 25MPH WHEN CAR SUDDENLY LOST CONTROL THEN HIT A CAR TIRE ON THE RIGHT OF THE VEHICLE BUT THEN ROLLED OVER ON ITS HEAD. SIDE AIR BAGS DEPLOYED BUT NOT DRIVER AIR BAG. THIS CAR HAS TO BE UNSTABLE TO HIT ANOTHER CAR ON THE SIDE (SEE PICS) AND OVERTURN. BESIDES, THERE ARE ALREADY RECALLS ON SOME SANTA FE SPORT FOR CRACKED AXLES AND BAD TIRES......UPDATED 12/03/15*BF *TR”
NHTSA complaint #10789544, 2015 · crash · 1 injury(ies)

“I WAS COMING UP TO A STOP SIGN,DRIVER ON CROSS STREET CUT TURN REAL TIGHT DOING ABOUT 35 OR 40 MILES AN HOUR AND HIT MY CAR HEADON. MY STEERING WHEEL AIR BAG DEPLOYED DEFLATED I WENT OVER THE STEERING WHEEL AND CRACKED MY WINDSHIELD WITH MY HEAD. *TR”
NHTSA complaint #10659314, 2014 · crash · 1 injury(ies)

“PASSED OUT WHILE DRIVING. STRUCK THE REAR PASSENGER SIDE OF ANOTHER CAR WITH THE FRONT DRIVERS SIDE OF SANTA FE. AIRBAGS DID NOT DEPLOY. SANTA FE WAS TOTALED. I SUFFERED A BROKEN NECK IN TWO PLACES AND DISLODGED TWO CERVICAL DISC. NOW HAVING TO GO FOR SURGERY TO REPAIR DISC DAMAGE. HOPEFULLY I WILL REGAIN USE OF LEFT HAND DO TO NERVE DAMAGE. *TR”
NHTSA complaint #10596823, 2014 · crash · 1 injury(ies)

Forward Collision Avoidance 5 1 fire

“Caught on fire while driving, total loss unknown reason nor any warning. I stopped because of rotational noise to check tires, then car burst intimate flames. State troopers assisted and report filed.”
NHTSA complaint #11563191, 2024 · fire

“My wife and I are the owners of a 2013 Hyundai Santa Fe Sport VIN [XXX] . In September of 2023 we received a recall notice on this vehicle - NHTSA RECALL NUMBER 23V-651; HYUNDAI RECALL NUMBER 251 dated September 22, 2023. Since receiving this notice I have checked numerous times with our local dealership and online with Hyundai to see if there is any progress on this recall. As of January 15, 2024 there is no change in the status of this recall. I am disappointed that no remedy is available. Beyond the safety issues, we have been parking our car outside as directed and as a result, our ve…”
NHTSA complaint #11565523, 2023

“It all started on Thursday, February 16 when I went into my garage and noticed a strange chemical smell and my car battery was dead. My husband replaced the battery that night, but we noticed the break lights stayed on. When took it to a Firestone Department on Friday, February 17, they replaced the battery terminal and ran diagnostics. We finally called and got an answer on Monday, February 20. The mechanic said it was the ABS Control Module and wiring harness. We transported the car that Monday afternoon to the local Hyundai dealership, which we really didn’t want to deal with since we haven…”
NHTSA complaint #11509048, 2023

Tires 4 1 fire

“WHILE DRIVING ON HIGHWAY AT 70MPH THE TIRE PRESSURE LIGHT KEPT BLINKING, SO I PULLED OVER TO THE SHOULDER JUST AS THE TIRE BECAME FLAT. I CALLED A TOW TRUCK I WAS NOT NEAR A TOWN SO IT TOOK AN HOUR FOR SOMEONE TO GET TO ME. HOWEVER THE TIRE WAS REMOVED AND I NOTICED THAT A CHUNK OF TIRE WAS MISSING OFF THE TIRE SMALLER THAN AN INCH HOWEVER YOU COULD SEE DOWN TO THE WIRES.”
NHTSA complaint #10948662, 2017 · fire

“TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE EQUIPPED WITH KUMHO SOLUS KL21 TIRES, SIZE: 235/55 R19 (NA). THE CONTACT PURCHASED FOUR NEW TIRES FROM THE KUMHO MANUFACTURER. THE CONTACT INDICATED THAT THE REAR PASSENGER SIDE TIRE HAD CRACKS AND TREAD SEPARATION. THE TIRE WAS REPLACED BY AN INDEPENDENT TIRE REPAIR FACILITY. IN ADDITION, THE FRONT AND REAR PASSENGER SIDE TIRES BOTH EXPERIENCED BLOW OUTS DUE TO THE CRACKS AND TREAD SEPARATION. THE CONTACT FURTHER STATED THAT WHEN ALL THREE TIRES FAILED, THE INNER TREAD WALLS WERE CRACKED WITH EXTENSIVE TREAD SEPARATION. THE REPLACEMENT REAR PASSENG…”
NHTSA complaint #11127808, 2018

“TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE EQUIPPED WITH CONTINENTAL CROSSCONTACT LX TIRES, SIZE: P235/65R17. WHILE MAKING LEFT OR RIGHT TURNS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT TIRES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIRES SHOWED TREAD SEPARATION AND NEEDED TO BE REPLACED. THE TIRE WAS REPLACED WITH THE SAME MAKE AND MODEL TIRE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V624000 (TIRES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND…”
NHTSA complaint #10876879, 2015

Seat Belts 3

“Upon exiting a parking lot at low speeds, the driver’s seat belt disengaged from the buckle. Despite multiple attempts to fasten the seat belt, it would not stay buckled throughout the drive, which was at speeds 40mph and below. Warning chimes sounded each time it unbuckled. It seems like a mechanical failure because the seat belt would become unbuckled if just a little force was applied to pull on the seat belt such as when making a turn.”
NHTSA complaint #11542293, 2023

“DRIVING TO WORK MY ENGINE STARTED HEATING UP AND ALL ELECTRONICS WERE NOT WORKING PROPERLY AND I LOST SPEED CONTROL WHILE ON THE HIGHWAY THERE IT STARTS TO MISSFIRE ALSO SEATBELT IS INSIDE OUT NOT WORKING PROPERLY ON DRIVER'S SIDE”
NHTSA complaint #11341752, 2020

“BACKSEAT PASSENGER SIDE SEATBELT WILL NOT PULL OUT FAR ENOUGH TO BUCKLE. TOOK TO HYUNDAI AND TOLD THAT THERE ARE TEETH BROKEN OFF IN THE ROLLER PART OF SEATBELT. IT SEEMS THAT THIS WOULD BE FAULTY PARTS FOR TEETH TO ACTUALLY BREAK OFF AND NOW KNOWING THIS, ARE ANY OF THE OTHER SEATBELTS AT RISK OF BEING FULLY SECURE FOR PROTECTION. WOULD LIKE INVESTIGATION AND WONDERING WHY IT WOULD NOT BE COVERED BY HYUNDAI. THEY JUST SHOWED HIM IN A HANDWRITTEN SCRAP OF PAPER AN ESTIMATE AND DISMISSED. GOING FOR SECOND OPINION AND SOMETHING IN WRITING.”
NHTSA complaint #11316236, 2020

Back Over Prevention 2

“THE CAMERA HAS A TENDENCY TO JUST GO BLACK, LOSING ALL REAR VISIBILITY. IT HAPPENS WHEN THE CAR INPUT IN REVERSE AND LASTS A FEW SECONDS OR MORE. *TR”
NHTSA complaint #11326244, 2020

“TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE BACK-UP CAMERA WAS INOPERABLE. THE VEHICLE WAS TAKEN TO OXMOOR HYUNDAI (8107 SHELBYVILLE RD, LOUISVILLE, KY 40222, 502-894-3400) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *BF CONSUMER STATED HEADLIGHTS WERE REPLACED 5 TIMES BUT NOT THE WIRING.*JB”
NHTSA complaint #11340563, 2015

Equipment 2

“TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE AIR CONDITIONER WAS ACTIVATED AND FAILED UNEXPECTEDLY. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.”
NHTSA complaint #10593180, 2013

“6/25/13 MY WIFE WAS TRAVELING APPROXIMATELY 45MPH ON A 95 DEGREE DAY (FLORIDA) WHEN THE AIR CONDITIONER BRIEFLY BLEW HOT AIR THEN STOP PRODUCING ANY AIR PERIOD. THE A/C LIGHT TURNED OFF AND NONE OF THE OTHER BUTTONS WOULD WORK. SHE TOOK IT TO THE LOCAL HYUNDAI DEALERSHIP WHERE THEY KEPT IT FOR THE DAY. SHE WAS ADVISED THEY WERE UNABLE TO DUPLICATE THE INCIDENT, THE VEHICLES COMPUTER DID NOT SHOW ANY ERRORS, AND THE AIR PERFORMED PROPERLY FOR THEM. 7/10/13 MY WIFE WAS TRAVELING ON THE INTERSTATE AT APPROXIMATELY 70MPH AND THE AIR CONDITIONER STOPPED BLOWING AGAIN. THE A/C LIGHT WAS NOT ILLUMINA…”
NHTSA complaint #10524267, 2013

Latches/Locks/Linkages 2

“The contact owns a 2013 Hyundai Santa Fe. The contact stated that the rear driver’s side door would not open from inside or outside the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 118,000.”
NHTSA complaint #11464853, 2022

“TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL SHORT IN THE VEHICLE AND THE FUZES SHORTED MORE THAN ONCE. THE ELECTRICAL OUTLETS FAILED TO FUNCTION WHEN THE FAILURE OCCURRED. IN ADDITION, THE POWER LOCKS RANDOMLY LOCKED AND UNLOCKED. WHEN THE CONTACT LOCKED THE DOORS, THE POWER LOCKS FAILED TO FUNCTION OCCASIONALLY WITHOUT WARNING. IN ADDITION, THE CONTACT HEARD AN ABNORMAL NOISE UNDER THE VEHICLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE WHEN…”
NHTSA complaint #10984431, 2017

Equipment Adaptive/Mobility 1

“IN AN EMAILED RESPONSE, THE HYUNDAI MOTOR CORPORATION IS DEFLECTING A MALFUNCTION AND POSSIBLE SAFETY ISSUE WITH ITS REDESIGNED 2013 MODEL VEHICLES? BLUETOOTH FUNCTIONALITY TO WIRELESS CARRIERS AND/OR PHONE MANUFACTURES? EQUIPMENT WHEN IT IS EVIDENT THAT THE ISSUE IS WITH THEIR COMPONENT(S). ISSUE: - AT APPROXIMATELY THE 14:45 TO 15:00 MINUTE CALL DURATION, THE VEHICLE'S BLUETOOTH MUTES THE DRIVERS? COMMUNICATION. THIS CAUSES AN UNDUE NECESSITY FOR THE DRIVERS TO MANUALLY MANIPULATE THE VEHICLE?S COMPONENTS OR THE DRIVERS? PERSONAL HANDSET, TO CONTINUE THE COMMUNICATION. THE TYPE OF PH…”
NHTSA complaint #10505980, 2013

Firerelated 1 1 fire

“The contact's mother owned a 2013 Hyundai Santa Fe Sport. The contact's mother received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). An unknown dealer was made aware of the issue but informed the contact's mother that the recall was not urgent and there was no fire risk. The unknown dealer-scheduled an upcoming appointment for the recall repair. The contact stated that the failure later occurred while her mother was inside the store. The vehicle caught fire while parked in the parking lot. The flames spread to a nearby pillar. The fire department arrived on the…”
NHTSA complaint #11623530, 2024 · fire

Traction Control System 1

“I WAS MAKING A RIGHT TURN OUT OF A SHOPPING PLAZA ONTO A MAIN HIGHWAY WHEN THE TRACTION CONTROL ENGAGED BECAUSE OF FRESH WET ROADS, A LOUD BOOM CAME FROM THE PASSENGER SIDE FRONT. RIGHT AFTER THE BOOM THE SUV REVVED UP AND THE SUV HAD TOTAL LOSS OF POWER AND WOULDN'T MOVE FORWARD AT ALL. I COASTED TO THE SIDE OF THE ROAD. I PUT THE SUV IN PARK, SHUT IT OFF. AFTER RESTARTED SUV HAD FULL WORKING POWER WITH DRIVE AND REVERSE5X. VEHICLE IS NOW AT DEALER FOR INSPECTION FOR DAMAGE/(SAFETY). *TR”
NHTSA complaint #10524015, 2013