2013 Dodge Durango Problems & Owner Complaints

Electrical System 290 3 crash 29 fire 4 injury

“TL* THE CONTACT OWNED A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH IN THE RAIN, THE VEHICLE SEEMED TO SUDDENLY LOSE POWER AND THE REAR OF THE VEHICLE BEGAN TO SKID ON THE ROAD. THE CONTACT ATTEMPTED TO REGAIN CONTROL OF THE VEHICLE, BUT WAS UNSUCCESSFUL. THE CONTACT STATED THAT THE VEHICLE STRUCK AND WENT OVER A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. AFTER THE CRASH, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THE DRIVER INJURED HER HEAD, ONE PASSENGER INJURED THEIR HEAD AND NOSE, AND THE OTHER REAR PASSENGE…”
NHTSA complaint #11279552, 2019 · crash · 3 injury(ies)

“The contact owned a 2013 Dodge Durango. The contact stated her husband was attempting to start the ignition but it was a "hard start". The driver started the following day while driving 25 mph when the vehicle and the steering wheel seized. The driver stated he lost control of the vehicle and it steered to the right and crashed into multiple parked vehicles. The driver stated no warning light was illuminated. The driver stated both front driver and passenger side airbags deployed. The driver stated he had minor injuries on his right side shoulder and elbow but did not seek medical attention. A…”
NHTSA complaint #11419874, 2021 · crash · 1 injury(ies)

“While driving on the highway last night, my husband smelled smoke and then his eyes began to burn. As he was about to pull over, a flame fell from the passenger sun visor! There was more smoke and fire as he pulled over. The car became engulfed in flames fairly quickly. Thankfully he was alone without other family members (or our dog) and he was able to get out safely. He had to stand on the side of the highway waiting for responders. It was towed and we are in the process of speaking with insurance and figuring out what to do next. Today we researched Dodge Durango car fire and came across…”
NHTSA complaint #11621404, 2024 · fire

Engine 116 8 fire

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING, THE BATTERY WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT THEN SAW SMOKE THAT SEEPED INTO THE CABIN AS HE BROUGHT THE VEHICLE TO A STOP IN A PARKING LOT. THE CONTACT ALSO SAW SMOKE COMING FOR UNDER THE HOOD WHERE THE ENGINE WAS LOCATED BUT DID NOT SEE ANY FLAMES. AAA TOWED THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE BATTERY DEPLETED, ALTERNATOR WAS DEFECTIVE, POSITIVE TERMINAL WAS SHORTED DIRECTLY TO GROUND, TOTAL INTEGRATED MODULE AND POWER TRAIN CONTROL MODULE WERE B…”
NHTSA complaint #11372387, 2020 · fire

“WHEN I FIRST STARTED MY CAR, I HEARD A WHINING NOISE THAT DIDN'T SOUND NORMAL, BUT WAS NOT OVERLY LOUD. ABOUT 5 MINUTES LATER (MAYBE LESS), AS I WAS TRAVELING DOWN A TOWN ROAD DOING 30MPH THE CAR SHUT OFF. MY ELECTRICAL SYSTEM STILL WORKED AS THE RADIO AND AIR CONDITIONING WERE ON. I PULLED INTO A DRIVEWAY OF A BUSINESS (WITHOUT POWER STEERING) AND PARKED. I WAS GOING TO CHECK TO SEE IF EVERYTHING LOOKED NORMAL AND SEE IF MAYBE THE FUEL PUMP RELAY HAD AN ISSUE. MY FUEL PUMP RELAY HAD PREVIOUSLY BEEN REPAIRED IN 2015 DUE TO NHTSA RECALL # 15V-115. HOWEVER, IN MAY 2019, THE CAR STOPPED RUNNING W…”
NHTSA complaint #11351842, 2020 · fire

“TL* THE CONTACT OWNED A 2013 DODGE DURANGO. WHILE DRIVING 20 MPH, THE CONTACT NOTICED A BURNING ODOR. THE CONTACT CONTINUED TO DRIVE AND WAS CHASED DOWN BY ANOTHER MOTORIST WHO INFORMED HER THAT FLAMES WERE UNDERNEATH THE VEHICLE. THE CONTACT QUICKLY STOPPED THE VEHICLE AND SHE AND THE PASSENGER EXITED SAFELY. THE CONTACT NOTICED FIRE UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. BOTH POLICE AND FIRE REPORTS WERE FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 70,0…”
NHTSA complaint #11289335, 2019 · fire

Fuel/Propulsion System 84

“My vehicle constantly stalls at idle or while stopped at a traffic light or stop sign. I was so bothersome is that the vehicle rolls back during these endeavors. It usually happens 3 or 4 times a day. I've taken in to the dealer for the recall they replaced the recall parts, but it still continues to stall. It's more frustrating when i'm at a stoplight and I have people behind me honking because the vehicle rolls back as it stalls.”
NHTSA complaint #11727693, 2026

“While driving the vehicle occasionally stalls without a check engine light or codes showing up”
NHTSA complaint #11706814, 2025

“My vehicle just clicks when I try to start it. The engine will not turn-over; it just clicks. Risk is that there wasn't any engine light warning or anything, and it is 19 degrees Fahrenheit with a -14 windchill outside. My vehicle was brought to the Dodge/Chrysler Dealership a few times for noises and overheating issues, but they said there weren't any problems. I knew there were issues because my vehicle's temperature gauge would go high for no apparent reason. I've been consistent with oil changes and fixed recommendations of wear and tear.”
NHTSA complaint #11703095, 2025

Seats 76 11 injury

“What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger Active Head Restraints (AHR) deployed for no reason. I was sitting in in the passenger side seat talking to my wife, in the driveway, when the AHR deployed without cause. The head restraint struck me on the back left side of head with force. My neck is starting to stiffen up. Yes it is available for inspection. I will send pictures. How was your safety or the safety of others put at risk? The force generated during the deployment of an Active Head Restraint (AHR) system is signifi…”
NHTSA complaint #11616433, 2024 · 1 injury(ies)

“The contact owns a 2013 Dodge Durango. The contact stated while driving 55–60 MPH, there was an abnormal exploding sound detected. The contact pulled over and noticed that the driver's side headrest air bag had exploded without warning or impact. The contact sustained a headache, but medical attention was not provided. The contact called the local dealer, who stated that repairs were not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and opened a case and informed the contact that the repairs would be at her own expense. The fail…”
NHTSA complaint #11559712, 2023 · 1 injury(ies)

“The active restraint in the driver’s side headrest deployed on it’s own without the vehicle being in a collision.”
NHTSA complaint #11532381, 2023 · 1 injury(ies)

Service Brakes 76 4 crash

“Air did employ when it hit a deer at 35 mph , inside light go so dim on the radio and the front, you see the dashboard or the radio”
NHTSA complaint #11495772, 2022 · crash

“The contact owns a 2013 Dodge Durango. The contact stated while his daughter was driving at 15 PMH and coming to a stop with his son in the front passenger seat, the brake pedal was depressed but hesitated to respond, causing a 50-60 feet in stopping distance delay. The brake warning light illuminated. The vehicle lightly crashed into the rear of another occupied vehicle. The contact stated that the air bags did not deploy as it was a fender bender. There were no injuries sustained. A police report was filed. The vehicle was towed to an independent mechanic where it was diagnosed that the brak…”
NHTSA complaint #11467138, 2022 · crash

“ICY CONDITIONS, AROUND DUSK. BREAKING MECHANISM FAILED TO WORK. GOT INTO A CAR ACCIDENT BECAUSE OF IT. THIS IS THE SECOND TIME THAT THE BOOSTER RECALL HAS HAPPENED. HAD TO GO OUT OF POCKET TO FIX VEHICLE AND HAVE NOT RECEIVED COMPENSATION FOR THE DAMAGES.”
NHTSA complaint #11061473, 2017 · crash

Unknown Or Other 54 1 fire

“ALTERNATOR CAUGHT ON FIRE, IMPACTING MY BATTERY AND AFTER GETTING THIS FIXED I AM STILL HAVING PROBLEMS WITH THE VEHICLE FAILING AFTER I JUST GOT IT OUT OF THE SERVICE CENTER. THE FIRST TIME THE ALTERNATOR CAUGHT ON FIRE IT WAS IN IDLE, STATIONARY. THE SECOND ALTERCATION AFTER PICKING IT UP FROM THE DEALERSHIP IT HAD INTERIOR/EXTERIOR LIGHTS GOING ON AND OFF ALONG WITH MY WINDSHIELD WIPERS OPERATING WHILE OFF. I HAVE HAD A NUMBER OF PROBLEMS SINCE PURCHASING THIS VEHICLE AND BELIEVE I WAS SOLD A LEMON. I WOULD LIKE TO GET THIS ADDRESSED ASAP! THANKS MUCH.”
NHTSA complaint #11000805, 2017 · fire

“The front passenger seat active head rest deployed while the vehicle was stopped and my wife was getting into the vehicle.”
NHTSA complaint #11738359, 2026

“I am unsure. The SUV is not pulling any codes when tested. I had two places run a diagnostic. Intermittently the SUV will stall at start up. The engine light will come on during this time. Once the Durango starts the light goes away. I was told this was a sign of a known recall issue for this vehicle.”
NHTSA complaint #11688531, 2025

Air Bags 42 10 crash 8 injury

“TL* THE CONTACT OWNED A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH IN THE RAIN, THE VEHICLE SEEMED TO SUDDENLY LOSE POWER AND THE REAR OF THE VEHICLE BEGAN TO SKID ON THE ROAD. THE CONTACT ATTEMPTED TO REGAIN CONTROL OF THE VEHICLE, BUT WAS UNSUCCESSFUL. THE CONTACT STATED THAT THE VEHICLE STRUCK AND WENT OVER A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. AFTER THE CRASH, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THE DRIVER INJURED HER HEAD, ONE PASSENGER INJURED THEIR HEAD AND NOSE, AND THE OTHER REAR PASSENGE…”
NHTSA complaint #11279552, 2019 · crash · 3 injury(ies)

“MY WIFE WAS INVOLVED IN A VERY SERIOUS ROLLOVER ACCIDENT THIS PAST WEEK (11/18) IN OUR 2013 DODGE DURANGO SUV. SHE WAS HIT IN THE REAR QUADRANT AND FLIPPED SEVERAL TIMES COMING TO A REST ON THE ROOF. WE HAVE 3 CHILDREN (WHO WERE LUCKILY NOT IN THE CAR AT THE TIME) WHO WOULD HAVE BEEN SEVERELY INJURED IF NOT KILLED IN THIS ACCIDENT AS NONE OF THE AIR BAGS DEPLOYED. THIS HAPPENED ON MERRITT PARKWAY IN CT*DT*AS”
NHTSA complaint #11375841, 2020 · crash · 1 injury(ies)

“WOULD LIKE TO FILE A COMPLAINT DUE TO MY 2013 DODGE DURANGO WAS IN A TRAFFIC ACCIDENT WHILE IN MOTION ON A STATE ROUTE AND SUSTAINED HEAVY FRONT IN DAMAGE AND NONE OF THE AIR BAGS DEPLOYED.”
NHTSA complaint #10960089, 2017 · crash · 1 injury(ies)

Power Train 34 3 crash 1 fire 1 injury

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING IN PARK, IT ERRONEOUSLY ACCELERATED TO 5 MPH AND CRASHED INTO ANOTHER VEHICLE. THERE WAS NO DRIVER IN THE VEHICLE AT THE TIME OF THE CRASH, BUT THERE WAS A FRONT PASSENGER AND A SECOND ROW PASSENGER. THE CONTACT SUSTAINED AN INJURY TO THE LEFT FOOT AND RECEIVED MEDICAL ATTENTION DUE TO ATTEMPTING TO ENTER THE MOVING VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER HAD THE VEHICLE EXAMINED BY AN INVESTIGATOR WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED…”
NHTSA complaint #10638371, 2014 · crash · 1 injury(ies)

“TL* THE CONTACT OWNED A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT KELLY JEEP CHRYSLER DODGE RAM (501 STATE AVE, EMMAUS, PA 18049) THE VEHICLE HAD CAUGHT ON FIRE WHILE THE MECHANIC WAS REPAIRING THE POWER CONTROL MODULE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT MENTIONED THAT THE FIRE DEPARTMENT INFORMED THAT THE FIRE STARTED UNDER THE HOOD BY THE CONTROL MODULE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT PROVIDED. *BF FAILURE OCCURED ONCE ON AUGUST 2017, TWICE IN…”
NHTSA complaint #11350284, 2019 · fire

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT BACKED THE VEHICLE IN THE DRIVEWAY, AND EXITED THE VEHICLE WITH THE KEY IN THE IGNITION AND THE GEAR SELECTOR IN PARK. THE VEHICLE INDEPENDENTLY SHIFTED OUT OF PARK INTO DRIVE ON AN INCLINE, AND REVERSED DOWN THE DRIVEWAY INTO A NEIGHBOR'S GARAGE AND BRICKS. THE INSURANCE COMPANY WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ABLE TO SHIFT THE GEAR INTO PARK. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.”
NHTSA complaint #10950000, 2017 · crash

Steering 24

“While driving , the car just shuts off and the steering wheel and breaks lock. No matter how fast you’re going. Took to the mechanic and he said it was the WIN system.”
NHTSA complaint #11647531, 2025

“While driving down the road, my vehicle will completely shut off and shut down. Sometimes, emphasis on the sometimes, I can push my key into the ignition a bit more and it will start back up. I lose all function and control of my vehicle. My dash lights and exterior lights completely shut off. I can't steer my car and it comes to a complete stop within seconds because everything locks up. I have had this happen more times than I can even count. It has happened in the middle of me turning at an intersection and has almost caused a collision. I took it in for a diagnosis and was told that there…”
NHTSA complaint #11518223, 2023

“When I am at a complete stop and then I go to take off as I accelerate the vehicle pulls hard to the right it doesn’t do this every time but it pulls hard to the right and if I don’t catch it in time I will end up in the side of another car or in a ditch this also occurs while I’m already driving at speed and I got to accelerate it will pull hard to the right but then again it does not happen every time”
NHTSA complaint #11500499, 2022

Exterior Lighting 18 1 crash 2 fire

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. AFTER REPLACING THE HEADLAMP BULBS SEVERAL TIMES, THE CONTACT WAS INFORMED THAT THE WIRING HARNESS TO THE HEADLAMP WAS MELTED AND NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE TURN SIGNAL SWITCH MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO GEORGIA CHRYSLER DODGE JEEP (LOCATED AT 12114 US-301, STATESBORO, GA 30458, (912) 871-7250) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO WIRING FAILURE AND NO FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE F…”
NHTSA complaint #11133085, 2018 · fire

“I HAD AN ELECTRICAL FIRE IN THE HEADLINER BEHIND THE PASSENGER SUN VISOR TODAY 7/18/18. MY VEHICLE WAS REPAIRED PRIOR IN 2014 RELATED TO THE RECALL CONCERNING THIS WIRING. SHORTLY AFTER STARTING THE VEHICLE AND DRIVING, SMOKE STARTED ROLLING OUT FROM BEHIND THE HEADLINER. I PULLED INTO AN AUTO SHOP AND THEY LOCATED THE SOURCE OF THE FIRE.”
NHTSA complaint #11112247, 2018 · fire

“Air did employ when it hit a deer at 35 mph , inside light go so dim on the radio and the front, you see the dashboard or the radio”
NHTSA complaint #11495772, 2022 · crash

Vehicle Speed Control 17 4 crash 1 injury

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING IN PARK, IT ERRONEOUSLY ACCELERATED TO 5 MPH AND CRASHED INTO ANOTHER VEHICLE. THERE WAS NO DRIVER IN THE VEHICLE AT THE TIME OF THE CRASH, BUT THERE WAS A FRONT PASSENGER AND A SECOND ROW PASSENGER. THE CONTACT SUSTAINED AN INJURY TO THE LEFT FOOT AND RECEIVED MEDICAL ATTENTION DUE TO ATTEMPTING TO ENTER THE MOVING VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER HAD THE VEHICLE EXAMINED BY AN INVESTIGATOR WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED…”
NHTSA complaint #10638371, 2014 · crash · 1 injury(ies)

“DRIVER AND PASSENGER STOPPED AT REST AREA ON INTERSTATE I-75. WHEN RETURNING TO VEHICLE, DRIVER AND PASSENGER CONNECTED SEATBELTS. DRIVER CHECKED SURROUNDINGS FOR CLEARANCE BEFORE PUTTING DURANGO IN REVERSE, WITH FOOT ON BRAKE TO SLOWLY EXIT PARKING SPACE. WHILE IN REVERSE TURN, VEHICLE SUDDENLY ACCELERATED AT A VERY HIGH SPEED. A CHEVY CRUZE PARKED BEHIND WAS STUCK(REAR TRUNK AREA). DRIVER, REALIZING VEHICLE WAS NOT STOPPING LOOKED INTO REAR VIEW MIRROR TO SEARCH FOR OPEN, SAFE AREA. DRIVER AIMED FOR EMPTY SPACE BETWEEN CRUZE AND A CHEVY EQUINOX. DURANGO HOPPED CURB, BOUNCING DOWN ON F…”
NHTSA complaint #10990800, 2017 · crash

“WHILE PARKING MY TRUCK, I REMOVED MY FOOT FROM THE ACCELERATOR AND THE TRUCK ACCELERATED UNEXPECTEDLY, WENT OVER A CURB, INTO A TREE AND BACK OVER A CURB. THERE WAS OVER $19,000 WORTH OF DAMAGE TO THE TRUCK. A CASE WAS OPENED WITH DODGE/CHRYSLER AND THE RESPONSE WAS RECEIVED OVER A MONTH LATER INDICATING THAT THIS INCIDENT WAS NOT DUE MANUFACTURER FAULT. THIS TRUCK WAS ALSO AT THE DEALERSHIP 4 DAYS PRIOR TO BE SERVICED FOR RECALL CAMPAIGN R09/NHTSA 14V-115.”
NHTSA complaint #10781487, 2015 · crash

Electronic Stability Control (Esc) 14

“WHILE IN MOTION (DRIVE) ON A CITY STREET AND EXPRESSWAY THE VEHICLE HAS SHUT OFF ON ME FOUR DIFFERENT TIMES ON 11/24/2019 ONE WEEK AFTER BECOMING THE NEW OWNER. THE VEHICLE ALSO STALLED WHEN TURNING THE KEY FOB TO START THE VEHICLE NUMEROUS TIMES AFTER SHUTTING OFF. THE KEY FOB WHICH TURNS THE VEHICLE ON AND OFF AT THE SLIGHTEST TOUCH HAS ABRUPTLY TURNED THE VEHICLE OFF WHILE THE CAR IS IN DRIVE.”
NHTSA complaint #11282154, 2019

“ALL LIGHT ON CLUSTER COME ON SHOWING TIRE PRESSURE SYSTEM AND BLIND SPOT SYSTEM NEED SERVICE. I TOOK CAR TO DEALER MULTIPLE TIMES AND THEY FIND NO PROBLEMS. WHEN THIS PROBLEM OCCURS, ALL FUNCTIONS IN VEHICLE STOP WORKING.”
NHTSA complaint #11278662, 2019

“MY VEHICLE IS RUNNING PROPERLY AFTER WRONG RECALL WAS PUT IN ON AUGUST 1 2019 WHICH WAS THE PCM AND ON AUGUST 2 2019 THEY PUT IN THE ACCURATE RECALL AN ALTERNATOR THAT WENT OUT WHILE DRIVING STARTED SMOKING ON AUG 27 2019 WENT BACK ON AUG 23 WHEN BATTERY LIGHT CAME ON SERVICE ADVISOR SAID IT WASN'T BATTERY OR ALTERNATOR BUT PCM ONE SERVICE MANAGER SAW ERROR AND ENDED UP CALLING CORPORATE TO GET FIXED GOT TRUCK BACK ON AUG 30 TO HAVE AN HOUR LATER SERVICE ENGINE LIGHT COME ON HAD TO BRING TRUCK BACK ON AUG 31 TO FIND OUT ITS THE CATALYST MESSED UP AND ALSO CUSTOMER INFORMATION HAS BEEN CHANGED…”
NHTSA complaint #11253605, 2019

Structure 9 2 fire 1 injury

“WHILE PARKED IN OUR DRIVEWAY WITH THE VEHICLE OFF, MY WIFE OPENED THE REAR LIFTGATE USING THE EXTERIOR LATCH HANDLE. THE LIFTGATE RAISED TO THE OPEN POSITION AUTOMATICALLY, BUT THEN SLAMMED SHUT WITHOUT WARNING. WHEN THE PNEUMATIC STRUT THAT HOLDS THE LIFTGATE OPEN FAILED, THE ENTIRE WEIGHT OF THE LIFTGATE LANDED ON MY WIFE'S HEAD, WHO WAS REACHING INTO THE TRUNK TO REMOVE ITS CONTENTS.”
NHTSA complaint #11047773, 2017 · 1 injury(ies)

“The contact owned a 2013 Dodge Durango. The contact stated that while the vehicle was in the driveway parked unattended, it caught fire without warning. The contact's husband noticed the vehicle was on fire while approaching the resident. The fire department was on the scene and stated it was due to an electrical fire in the vanity mirror. There were no reported injuries, air bag deployment or a police report filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The insurance company de…”
NHTSA complaint #11483022, 2022 · fire

“I'VE HAD A FEW RECALLS ON THE TRUCK. SEVERAL LISTED WIRING. THEY'VE ALL BEEN 'CORRECTED' OR CHECKED BY A DEALER. MY TRUCK CAUGHT FIRE AND BURNED ALL THE ELECTRICAL UNDER THE HOOD TODAY. LESS THAN A MONTH SINCE THE 'ELECTRICAL' RECALL WAS SUPPOSEDLY REPAIRED. IT WAS STOPPED BUT RUNNING AT A GAS STATION AFTER A SHORT 3 MINUTE DRIVE. *TT”
NHTSA complaint #11110062, 2018 · fire

Fuel System 8

“The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was experiencing difficulty starting. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was repaired at the contact's expense; however the failure reoccurred approximately two months later. The contact contact related the failure to NHTSA Campaign Number: 19V813000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not repaired. The m…”
NHTSA complaint #11620616, 2023

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS AT A STAND STILL, WHEN THE VEHICLE FAILED TO START. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO START THE VEHICLE LATER. THE VEHICLE WAS TAKEN MT HOME CHRYSLER JEEP DODGE (2800 AMERICAN LEGION BLVD, MOUNTAIN HOME, ID 83647, 208) 580-1000), WHERE IT WAS DIAGNOSED WITH NEEDING THE TIMING COVER TO BE REPLACED. THE VEHICLE WAS TAKEN LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE LOCATED AT 222 S AUTO DR, BOISE, ID 83709, (208) 514-0835, WHERE IT WAS ALSO DIAGNOSED WITH NEEDING THE TIM…”
NHTSA complaint #11352847, 2020

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE FUEL PUMP WAS PREVIOUSLY REPAIRED HOWEVER, THE REPAIR FAILED TO FIX THE FAILURE. THE CONTACT STATED THAT THE TIPM WAS REPLACED TO FIX THE FAILURE OF THE FUEL PUMP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED UNDER THE RECALL. THE FAILURE…”
NHTSA complaint #11325023, 2020

Visibility 6

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WATER ENTERED THE VEHICLE ASSOCIATED WITH THE SUN ROOF AND FRONT WINDSHIELD. THE DEALER WAS UNABLE TO PREVENT THE FAILURE AFTER REPLACING A SEAL. THE CONTACT WAS REFERRED TO A GLASS REPAIR SHOP WHO REPLACED THE FRONT WINDSHIELD. THE CONTACT NOTIFIED THE MANUFACTURER. THE FAILURE MILEAGE WAS 57,000.”
NHTSA complaint #10984649, 2015

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING AT VARIOUS SPEEDS, THE SUN ROOF GLASS SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.”
NHTSA complaint #10706723, 2015

“WE WERE TRAVELING ON THE HIGHWAY WHEN WE HEARD A POP THEN IT SOUNDED LIKE A BAG WAS STUCK TO THE ROOF OF OUR CAR AND WAS FLAPPING IN THE WIND. WE STARTED TO OPEN THE SUNROOF SHADE WHEN WE NOTICED THE SUNROOF GLASS WAS BROKEN. WE WERE NOT HIT BY ANY ROAD DEBRIS AND AFTER STOPPING TO LOOK OVER THE DAMAGE WE NOTICED THE SUNROOF GLASS WAS BLOWN OUT NOT IN. THE LEFT OVER SUNROOF GLASS ON THE DRIVER SIDE CORNER WAS STICKING UP. WE BELIEVE THE SUNROOF GLASS EXPLODED OUT. *TR”
NHTSA complaint #10667696, 2014

Suspension 5

“Vehicle. cuts off when running, check engine light came on. Had vehicle checked and replaced 02 sensors and filter. After replacing it ran worse than it did before replacing them.Check engine light will not go off.”
NHTSA complaint #11570018, 2023

“VEHICLE HAS LESS THE MILES ON IT. VEHICLE LOW TIRE PRESSURE LIGHT CAME ON. THERE WAS EXCESSIVE VIBRATION IN THE WHEEL AND BODY WHICH CAUSED PASSENGERS AND VEHICLE TO SHAKE. DASH BOARD INDICATED THAT ALL 4 TIRES NEEDED AIR. TOOK VEHICLE TO HAVE PROPER AIR PRESSURE ADDED TO TIRES. VIBRATION REMAINED. MADE APPOINTMENT AT BOSAK DODGE IN MERILLVILLE INDIANA. SERVICE WRITER INFORMED ME I MAY HAVE TO PAY FOR SERVICE IF THEY DIDN'T FIND ANYTHING. GOT CALLED NEXT DAY THAT THE TPMS LIGHT WAS BACK ON AND THEY ADDED AIR BUT FOUND NO VIBRATION. I INFORMED SERVICE WRITER THAT THE LIGHT WAS NOT ON WHEN I DR…”
NHTSA complaint #10559328, 2014

“WE PURCHASED OUR VEHICLE ON 5/31/13. LESS THAN THREE MONTHS LATER, THE FIRST SET OF REAR SHOCKS WERE ORDERED FOR REPLACEMENT. WE HAVE NOW OWNED THE VEHICLE JUST OVER 2 YEARS AND WILL BE HAVING THE SHOCKS REPLACED FOR THE FOURTH TIME. NOBODY AT THE DEALERSHIP HAS EVER EXPLAINED WHY WE HAVE SUCH ISSUES, AND WHEN I CALLED THIS MOST RECENT TIME, THE SERVICE DEPT SAID "MAYBE WE AREN'T USING THE RIGHT ONES". WE ARE REACHING THE END OF OUR WARRANTY PERIOD AND DON'T WANT TO BEGIN HAVING TO REPLACE PARTS, THAT HAVE ALREADY BEEN REPLACED AN AVERAGE OF EVERY 6 MONTHS, AT OUR OWN EXPENSE. SEVERAL MON…”
NHTSA complaint #10748612, 2013

Engine And Engine Cooling 4

“The contact owns a 2013 Dodge Durango. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to pull over to the shoulder of the roadway and turn off the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the water pump and thermostat. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who then diagnosed a failure with the radiator. The vehicle was repaired, the failure r…”
NHTSA complaint #11602461, 2024

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS PREMATURE EXPOSURE NEAR THE UNDERBODY OF THE VEHICLE CLOSE TO THE WIRING. ALSO, THE EMISSIONS HOSE WAS EATEN THROUGH BY RODENTS. THE PARTS WERE REPLACED ONCE, BUT THE FAILURE RECURRED. THE DEALER REPLACED THE EMISSIONS HOSE A SECOND TIME MONTHS LATER, BUT THE RODENTS CHEWED THROUGH THE PART AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND ADVISED THAT THE DEALER REPLACE THE PART. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.”
NHTSA complaint #10903350, 2016

“I HAVE BROUGHT IN THE VEHICLE TO THE LOCAL DODGE SERVICE CENTER IN NAPLES BECAUSE THE LIGHTS ON THE DASHBOARD GO OFF WHEN THE WIPERS ARE IN USE. ALL OF THE LIGHTS INCLUDING THE TIME / RADIO STATION BECOME DIM. ON DECEMBER 26TH ALTHOUGH THE LIGHTS ARE SET ON AUTOMATIC, THE LIGHTS DID NOT COME ON AT NIGHT. WE MANUALLY HAD TO SWITCH SO THAT WE WOULD HAVE LIGHTS. WE HAVE ALSO ON TWO-THREE OCCASIONS AN ISSUE WITH THE TRANSMISSION AND/OR ACCELARATOR. THE RPM ON THE CAR WHERE VERY HIGH AND THE CAR WAS BASICALLY NOT GOING OVER 35-40 MPH. ONCE PARKED AND THEN PUT IN DRIVE AGAIN IT WORKED OK UNTIL…”
NHTSA complaint #10568465, 2013

Equipment 4 1 crash

“AIR BAGS DID NOT DEPLOY IN HEAD ON CRASH AT 45 50 MPH IN MY 2013 DODGE DURANGO. *TR”
NHTSA complaint #10713412, 2015 · crash

“2013 DODGE DURANGO. I WAS LEAVING WORK, GOT IN CAR, PUT ON SEAT BELT AND HEAD REST DEPLOYED. I CAN SEE THAT THE BRACKETS HOLDING THE PIN IN PLACE BROKE CAUSING IT TO DEPLOY.*DT*JB”
NHTSA complaint #11326044, 2020

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V115000 (EQUIPMENT AND TIRES) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN”
NHTSA complaint #10713204, 2014

Visibility/Wiper 4

“ESTABA PARADO CON EL MOTOR ENCENDIDO Y EL ALTERNADOR EMPEZ A ARDERSE Y PROBOCO PROBLEMAS ELECTRICOS”
NHTSA complaint #11163146, 2018

“WALKED OUT TO MY VEHICLE TUESDAY MORNING 11/25/14 AND NOTICED A CRACK IN THE WINDSHIELD. FROM THE EDGE OF THE PASSENGER SIDE TO 14 INCHES INWARD. THERE IS NO IMPACT HIT ALSO NO SPIDERING OUT. WINDSHIELD HAS TO BE REPLACED WITH A OUT OF POCKET COST OF $300.00. THE VEHICLE WAS NOT DAMAGED WHEN PARKED IN THE DRIVEWAY THE DAY BEFORE. *TR”
NHTSA complaint #10661048, 2014

“PURCHASED A 2013 DODGE DURANGO AND THE WINDSHIELD HAS SUCTION CUP CIRCLES ALL OVER IT. THE CIRCLES OBSTRUCT MY VIEW IN SUNLIGHT, DURING NIGHT DRIVING, DURING THE RAIN ETC.....THE WINDSHIELD IS COVERED. *TR”
NHTSA complaint #10577704, 2013

Seat Belts 3 1 crash 1 injury

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED AN INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000...UPDATED 09-24-14 *BF THE CONSUMER STATED THE AIRBAG AND THE SHOULDER RESTRAINT BOTH FAILED. THIS CAUSED THE CONSUMER'S FACE TO HIT THE STEERING WHEEL RESULT…”
NHTSA complaint #10630350, 2014 · crash · 1 injury(ies)

“SINCE I PURCHASED THIS VEHICLE IN JANUARY 2020 11TH, IT DROVE LIKE IT HAD BAD GAS IN IT. IT WANTED TO GO WHEN I ACCELERATED BUT SLOW TO MOVE. I WAS NOT TOLD BY THE DEALER NOR GIVEN CAR FAX ABOUT THE RECALL AND THE DANGEROUS IT COULD POSE TO ME AND MY FAMILY. I HAD A LEAK, WHICH HAD TO DO WITH TRANSMISSION AND I REPAIRED IT OUT OF OUR OWN EXPENSES BC IT WASNT COVERED. IT ALSO STOPPED TURNING ON AS WELL. MY HUSBAND WAS VISITING HIS SISTER, AND IT CUT OFF WHILE COMING ONTO THE ON THE RAMP OF A LOCAL STREET. EXACTLY WHAT THE RECALL SAID AS NOTIFIED IN DECEMBER 2020 HAPPENED WHILE IN MOTION O…”
NHTSA complaint #11387638, 2021

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE SEAT BELT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.”
NHTSA complaint #10712510, 2014

Wheels 3

“TO WHOM THIS MAY CONCERN: THE AXLE SHAFT NUT IS NOTORIOUS FOR RUSTING BADLY ON THESE VEHICLES. WATER GETS TRAPPED BEHIND THE CENTER CAP ON THE WHEEL AND MOISTURE CAUSES THE SHAFT ENDS AND NUTS TO CORRODE AT AN ACCELERATED RATE. MINE ARE ALMOST COMPLETELY UNRECOGNIZABLE AS NUTS AT THIS POINT, AND SHOULD I HAVE TO REMOVE THE NUTS TO SERVICE ANYTHING (EMERGENCY BRAKE COMPONENTS FOR EXAMPLE) I WILL END UP HAVING TO YANK OUT AND COMPLETELY REPLACE MY CV SHAFTS. THIS IS A WELL DOCUMENTED DESIGN FLAW THAT MAY ALSO BE THE RESULT OF INFERIOR METALS USED TO MANUFACTURE THE AXLE SHAFTS (FCA WILL NEVER…”
NHTSA complaint #11114765, 2018

“RECENTLY I HAD A FLAT TIRE. I PULLED OUT THE JACK SUPPLIED BY DODGE, WHEN ATTEMPTING TO RAISE THE CAR THE JACK WAS RIGID. WHEN I RAISED THE CAR I TOOK THE CAR'S TIRE AND PLACED IT UNDER THE VEHICLE, WHILE I WAS BRINGING THE SPARE TIRE DOWN, THE JACK GAVE WAY AND THE CAR LANDED ON TOP OF THE TIRE I HAD JUST REMOVED FROM THE CAR. THANKS, THAT I HAD PLACED THAT TIRE THERE, OTHERWISE THE CAR WOULD HAD FALLEN ON ME. I WENT TO THE DEALERSHIP TO HAVE THE JACK REPLACED AND THEY SAY THAT IS NOT INCLUDED IN THE WARRANTY. READING DODGE WARRANTY FROM THEIR HOME PAGE THEY SAY EVERYTHING IS INCLUDED, EXCEPT…”
NHTSA complaint #10883408, 2016

“VEHICLE HAS LESS THE MILES ON IT. VEHICLE LOW TIRE PRESSURE LIGHT CAME ON. THERE WAS EXCESSIVE VIBRATION IN THE WHEEL AND BODY WHICH CAUSED PASSENGERS AND VEHICLE TO SHAKE. DASH BOARD INDICATED THAT ALL 4 TIRES NEEDED AIR. TOOK VEHICLE TO HAVE PROPER AIR PRESSURE ADDED TO TIRES. VIBRATION REMAINED. MADE APPOINTMENT AT BOSAK DODGE IN MERILLVILLE INDIANA. SERVICE WRITER INFORMED ME I MAY HAVE TO PAY FOR SERVICE IF THEY DIDN'T FIND ANYTHING. GOT CALLED NEXT DAY THAT THE TPMS LIGHT WAS BACK ON AND THEY ADDED AIR BUT FOUND NO VIBRATION. I INFORMED SERVICE WRITER THAT THE LIGHT WAS NOT ON WHEN I DR…”
NHTSA complaint #10559328, 2014

Forward Collision Avoidance 2

“We were driving on the highway using the adaptive cruise control with the 3 furthest distance setting. Someone got in front of me and the FCW light came on and the engine shut off. We were able to pull off to the side of the road. I tried to start the car afterwards and it wouldn’t start. So we sat there for 15 minutes or so and tried again and it started. It happened again about 3 weeks later with the Adaptive Cruise control. Haven’t used it since.”
NHTSA complaint #11502896, 2021

“hello I have got my truck off dealership like 6 months ago and my transmission is down I have to pay out of pocket also my head rest Popped out and hit my head”
NHTSA complaint #11438148, 2021

Tires 2

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V115000 (EQUIPMENT AND TIRES) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN”
NHTSA complaint #10713204, 2014

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V115000, AND 14V115000 (EQUIPMENT, TIRES).THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.”
NHTSA complaint #10705683, 2014

Equipment Adaptive/Mobility 1

“ALTERNATOR DIODES IN MY VEHICLE MAY EXPERIENCE A RAPID FAILURE VARIABILITY IN THE FAILURE MODE RANGES FROM NO OUTPUT, REDUCED OUTPUT, AND /OR FULLY SHORTED TO GROUND CONDITION DEPENDING ON THE ALTERNATOR FAILURE MODE AND TIMING, ELECTRICAL SYSTEM VOLTAGE MAY DROP TO CRITICAL LEVELS, DISABLING SYSTEMS SUCH AS ABS SYSTEM, ESC SYSTEM, ECM SYSTEM AND/OR THE CENTRAL BODY CONTROLLER. *TR”
NHTSA complaint #10694082, 2015

Interior Lighting 1

“TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH AT NIGHT, THE CONTACT ACTIVATED THE PASSENGER SIDE TURN SIGNAL AND THE INTERIOR AND EXTERIOR LIGHTING SHUT OFF. THE CONTACT PULLED THE VEHICLE OVER, TURNED OFF THE TURN SIGNAL AND VEHICLE, AND RESTARTED THE ENGINE. ONCE RESTARTED, THE EXTERIOR AND INTERIOR LIGHTING RESUMED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS DIAGNOSED AND REPAIRED, BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.”
NHTSA complaint #10760699, 2012