2012 Mazda CX-9 Problems & Owner Complaints

Service Brakes 143 4 crash 1 injury

“Brake booster failure caused a near miss. Wife driving with 5 year old daughter in the vehicle. The stopping force required on the brake pedal became excessive and the stopping (safe braking) distance significantly increased causing emotional distress. My understanding is this part (brake booster) has a defective diaphragm that deteriorates over time. The extended warranty created for this particular issue did not cover the vehicle at the time of the failure.”
NHTSA complaint #11435560, 2021 · 1 injury(ies)

“I was driving along the highway and traffic began to slow. I pushed the brakes and the car did not stop.”
NHTSA complaint #11446811, 2022 · crash

“THE BRAKING SYSTEM DID NOT FUNCTION CORRECTLY RESULTING IN A CRASH. BRAKES WERE HARD AND COULD NOT BE DEPRESSED WHEN A VEHICLE STOPPED QUICKLY IN FRONT OF ME. TOOK THE CAR TO MAZDA DEALERSHIP AND THEY INFORMED ME THAT THIS IS A KNOWN PROBLEM AND REPLACED THE BRAKE BOOSTER UNDER A "SPECIAL WARRANTY". THIS NEEDS TO BE A SAFETY RECALL, I WAS NEVER NOTIFIED OF THIS SAFETY ISSUE. IT IS IMPERATIVE THAT NHTSB REOPEN THE INVESTIGATION ON THIS PROBLEM AS IT DOES NOT ONLY INVOLVE 2010 AND 2011 CARS AND DOES NOT ONLY OCCUR IN "HIGH AMBIENT TEMPERATURES". VEHICLE WAS IN MOTION AND WAS SLOWING ON AN S…”
NHTSA complaint #11078853, 2018 · crash

Engine 25 1 crash

“I HAD AN INCIDENT YESTERDAY RESULTING IN A MINOR COLLISION. MY ACCELERATOR STUCK, MY ENGINE KEPT REVVING, AND I COULD NOT STOP. I KEPT APPLYING THE BRAKES BUT IT FELT AS IF EVERYTHING LOCKED UP. I REARENDED THE PERSON IN FRONT OF ME NO DAMAGE TO THEIR CAR AND ONLY MINOR TO MINE. I AM NOW AFRAID TO DRIVE THE VEHICLE. MY HUSBAND CONTACTED THE DEALERSHIP AND THEY ARE WAITING TO HEAR BACK FROM MAZDA CORPORATE. *TR”
NHTSA complaint #10493756, 2013 · crash

“After hearing low rumbling sound and smelling burnt oil, car was taken to dealer for check up. They informed me of known issue, front PTU leaking oil due to design flaw that put the PTU so close to the exhaust. I am seeing that other owners of this model are also reporting fires due this same exact problem, apparently unbeknownst to me Mazda has provided extended warranty up to 90k miles but not actually informed the owners of this as a potential catastrophic problem. my personal review has informed me that fire seem to be most common between 110,000 and 130,000 mile ranges.”
NHTSA complaint #11491291, 2022

“TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. ADDITIONALLY, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER AND BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED TO REACH OUT TO THE DEALERSHIP ELDORADO CHEVROLET(233 N CENTRAL EXPWY, MCKINNEY, TX 75070). THE CONTACT WANTED A SECOND OPINION AND THE VEHICLE WAS TAKEN TO ELDORADO CHEVROLET (2300…”
NHTSA complaint #11414523, 2021

Air Bags 23 2 crash 6 injury

“TAKATA RECALL" THIS IS IN RELATION TO CURTAIN AIRBAGS DEPLOYING WITHOUT WARNING OR IMPACT TO THE VEHICLE. THERE WAS NO ACCIDENT INVOLVED. TRAVELING DOWN THE FREEWAY AND THE CURTAIN AIRBAGS DEPLOYED.”
NHTSA complaint #11165925, 2018 · 4 injury(ies)

“TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING OVER A SPEED BUMP AT APPROXIMATELY 5 MPH BOTH THE FRONT AND REAR DRIVER SIDE AND PASSENGER SIDE CURTAIN AIRBAGS HAD ERRONEOUSLY DEPLOYED WITH OUT ANY IMPACT OCCURRING TO THE VEHICLE. DURING THE INCIDENT BOTH THE FRONT AND PASSENGER SIDE SEAT BELTS HAD ALSO ACTIVATED AND DEPLOYED TO SECURE THE OCCUPANTS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER JOE MAUS MAZDA LOCATED AT 6735 E INDEPENDENCE BLVD, CHARLOTTE, NC WHO REPLACED THE AIRBAGS AND SEAT BELTS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS N…”
NHTSA complaint #11385219, 2020 · 2 injury(ies)

“TL* THE CONTACT OWNED A 2012 MAZDA CX-9. WHILE DRIVING 2 MPH, A PICK UP TRUCK REAR ENDED THE CONTACT'S VEHICLE. IN TURN, THE CONTACT CRASHED INTO A THIRD VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.”
NHTSA complaint #10906378, 2016 · crash

Power Train 18 1 crash

“I'VE PURCHASED 2012 MAZDA CX-9 AWD IT LATE NOVEMBER OF 2011.RECENTLY I'VE BEEN EXPERIENCING MULTIPLE UNEXPECTED LOSS OF POWER-ASSISTED BRAKES FAILURE INCIDENT .I WAS IN A MINOR FENDER BENDEER. THANK GOD THE DRIVER INFRONT WAS VERY NICE AND DIDNT FILE ANY CLAIM AGAINST MY INSURANCE. WHEN I BROUGHT MY VEHICLE INTO MAZDA SERVICES DEPARTMENT TO GET IT RESOLVE. INSTEAD OF TAKING UNEXPECTED LOSS OF POWER-ASSISTED BRAKES AS AN URGENT MATTER. THEY TOLD ME THAT MY CAR IS DRIVABLE AND IT STILL BREAK. I CAN DRIVE MY MAZDA IN THE MEANWHILE, UNTIL THEY HAVE AN OPEN APPOINTMENT FOR MY MAZDA TO BE SEEN. AFT…”
NHTSA complaint #10626643, 2014 · crash

“The water pump suddenly started leaking and the mechanics I talk to said this is a very common problem with this vehicle and type of engine. Sounds like owners are left to foot the bill for this costly and difficult repair of a defective product. Hopefully more owners come forward and report their experience in this regard”
NHTSA complaint #11534076, 2023

“After hearing low rumbling sound and smelling burnt oil, car was taken to dealer for check up. They informed me of known issue, front PTU leaking oil due to design flaw that put the PTU so close to the exhaust. I am seeing that other owners of this model are also reporting fires due this same exact problem, apparently unbeknownst to me Mazda has provided extended warranty up to 90k miles but not actually informed the owners of this as a potential catastrophic problem. my personal review has informed me that fire seem to be most common between 110,000 and 130,000 mile ranges.”
NHTSA complaint #11491291, 2022

Vehicle Speed Control 11 4 crash

“TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH WHILE PULLING INTO A PARKING SPACE, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND DROVE FORWARD CRASHING INTO A WOODEN SEATING BENCH WHICH WAS PUSHED INTO A BUILDING. DURING THE INCIDENT THE DRIVERS FOOT WAS PRESSING THE BRAKE PEDAL. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER AND LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 112,000. THE VIN WAS NOT AVAI…”
NHTSA complaint #11397387, 2021 · crash

“I WAS TURNING RIGHT INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, WHEN THE CAR SUDDENLY ACCELERATED. THE ENGINE REVVED UP AND THE CAR DARTED FORWARD. FOR A SPLIT SECOND I LIFTED MY FOOT TO MAKE SURE I WAS NOT PRESSING ON THE ACCELERATOR, AND IMMEDIATELY PUSHED BACK DOWN ON THE BRAKE AS HARD AS I COULD; THE CAR CONTINUED TO SPEED FORWARD. INSTINCTIVELY I KEPT THE WHEEL TURNED TO THE RIGHT TO AVOID CRASHING INTO THE BUILDING IN FRONT OF ME AS THE CAR JUMPED THE CURB, BUT I HIT 2 PARKED CARS. ONCE I WAS ALMOST STOPPED BY HITTING THE 2 PARKED CARS, I QUICKLY TURNED THE KEY OFF AND PUT THE CAR…”
NHTSA complaint #11206767, 2019 · crash

“I'VE PURCHASED 2012 MAZDA CX-9 AWD IT LATE NOVEMBER OF 2011.RECENTLY I'VE BEEN EXPERIENCING MULTIPLE UNEXPECTED LOSS OF POWER-ASSISTED BRAKES FAILURE INCIDENT .I WAS IN A MINOR FENDER BENDEER. THANK GOD THE DRIVER INFRONT WAS VERY NICE AND DIDNT FILE ANY CLAIM AGAINST MY INSURANCE. WHEN I BROUGHT MY VEHICLE INTO MAZDA SERVICES DEPARTMENT TO GET IT RESOLVE. INSTEAD OF TAKING UNEXPECTED LOSS OF POWER-ASSISTED BRAKES AS AN URGENT MATTER. THEY TOLD ME THAT MY CAR IS DRIVABLE AND IT STILL BREAK. I CAN DRIVE MY MAZDA IN THE MEANWHILE, UNTIL THEY HAVE AN OPEN APPOINTMENT FOR MY MAZDA TO BE SEEN. AFT…”
NHTSA complaint #10626643, 2014 · crash

Suspension 9 1 crash

“The contact owns a 2012 Mazda CX9. The contact stated that the vehicle had previously been involved in a crash due to a fractured passenger's side lower control arm. The dealer was made aware of the failure and confirmed that the vehicle had been repaired under NHTSA Campaign Number: 15V451000 (Suspension). The dealer referred the contact to the manufacturer for assistance. An independent mechanic replaced the passenger's side lower control arm; however, the contact stated that after the repair was performed, the engine rattled and the vehicle stalled. The vehicle was then taken back to the in…”
NHTSA complaint #11532135, 2023 · crash

“TL* THE CONTACT OWNS A 2012 MAZDA CX9. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SHUT-OFF WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO DIAGNOSED THAT WATER ENTERED THE VEHICLE AND CAUSED THE CORROSION OF THE FRONT SUSPENSION BALL JOINT. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.”
NHTSA complaint #11362386, 2020

“TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR THE RECALL REPAIR, BUT WAS TOLD THAT PARTS NEEDED TO BE ORDERED. THE CONTACT WAITED FOR AT LEAST FOUR MONTHS WITH NO CONTACT FROM THE DEALER FOR RECALL REPAIRS. THE CON…”
NHTSA complaint #10955062, 2017

Steering 7 1 crash

“TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING 30 MPH, THE VEHICLE JERKED TO THE LEFT WITHOUT WARNING AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 17,804.”
NHTSA complaint #10780908, 2014 · crash

“Ball joints replaced due to tear in both rubber covers and driver side ball joint very loose. Was previously repaired in July 2015 under recall Number: 15V451000.”
NHTSA complaint #11614843, 2024

“After hearing low rumbling sound and smelling burnt oil, car was taken to dealer for check up. They informed me of known issue, front PTU leaking oil due to design flaw that put the PTU so close to the exhaust. I am seeing that other owners of this model are also reporting fires due this same exact problem, apparently unbeknownst to me Mazda has provided extended warranty up to 90k miles but not actually informed the owners of this as a potential catastrophic problem. my personal review has informed me that fire seem to be most common between 110,000 and 130,000 mile ranges.”
NHTSA complaint #11491291, 2022

Unknown Or Other 6

“Vehicle completely shuts off while driving making it hard to turn the steering wheel and apply brakes. Vehicle is able to be turned back on shortly after. Does this randomly. Probably 2 x within a 3-6 month period”
NHTSA complaint #11478977, 2022

“THE PASSENGER AUTOMATIC WINDOW MOTOR AND CONTROL STOPPED WORKING. THE CAR WAS MOVING ON A HIGHWAY WHEN IT STOPPED WORKING”
NHTSA complaint #11322571, 2020

“I RECEIVED A RECALL LETTER ON 6/2016 AND CALLED IN TO SCHEDULE OR REMEDY THE PROBLEM ON 07/18/2016, I TOLD THE PART WOULD BE ORDERED. CALLED BACK ON 9/20/2016 PART WAS NOT ORDERED BECAUSE PERSON IN CHARGE OF DOING SO WAS FIRED. THEY TOLD ME THAT THE PART WOULD BE ORDERED AGAIN AND THAT I WOULD BE CONTACTED. AGAIN, I CONTACTED MAZDA ON 10/2016 AND AGAIN THEY TOLD ME THAT THE PART WAS INACCURATELY ORDERED AND THAT THEY WOULD CALL ME ONCE IT WAS REORDERED AND RECEIVED. I HAVE NOT RECEIVED A CALL FROM MAZDA AND AM VERY TIRED OF GETTING THE RUN AROUND. I NEED TO REMEDY THIS ISSUE.”
NHTSA complaint #10928552, 2016

Electrical System 5

“WE OWN A 2011 MAZDA CX7 AND A 2012 MAZDA CX9, THE MOTORS IN THE DRIVERS AND PASSENGER SIDE WINDOWS OF BOTH CARS WHEN OUT WITHIN A 6 MONTH PERIOD OF TIME. THE WARRANT ON THE CARS WERE OUT AT 36K MILES AND IN 2014. THE MOTORS BOTH STOPPED WORKING PAST THIS PERIOD TIME BUT HAVE READ THIS HAS HAPPENED ON THESE SAME VEHICLES. THE WINDOWS GO DOWN BUT START MAKING A LOUD CLICKING SOUND AND WILL NOT GO BACK UP WITH OUT HOLDING YOU HAND ON IT, CREATING A VERY DANGEROUS SITUATION WITH SMALL CHILDREN.”
NHTSA complaint #11193609, 2018

“TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON SIX OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.”
NHTSA complaint #10957983, 2017

“BRAKES PREMATURELY FAILED AFTER FEELING NUMB AND SQUISHY. UPON DIAGNOSTIC BY A LOCAL MECHANIC, IT WAS DETERMINED THAT THE BRAKE MASTER CYLINDER HAD A LEAK. IN ADDITION, THE ABS, TRACTION CONTROL AND EMERGENCY BRAKE LIGHTS CAME ON WHEN THE SYMPTOMS WERE PRESENT. ESTIMATED COST OF REPAIR $1250.”
NHTSA complaint #10763179, 2015

Exterior Lighting 3

“WHILE TRAVELING ON THE TURNPIKE AT 70 MPH AT NIGHT MY ENTIRE DASH BOARD, INCLUDING SPEEDOMETER, WARNING LIGHTS AND TEMPERATURE CONTROLS AND HEAD LIGHTS AND BACK LIGHTS WENT BLANK AND DARK. PULLED OFF ROAD AND SHUT ENGINE OFF. WAS GOING TO CALL ROAD SERVICE, BUT TURNED ENGINE ON AND EVERYTHING CAME ON. DROVE ANOTHER 15 MINUTES AND THE ENTIRE DASHBOARD AND HEAD LIGHTS WENT OUT. PULLED OFF ROAD AND SHUT OFF ENGINE AND TURNED IT ON AGAIN AND ALL WAS WORKING AGAIN. GOT HOME SAFELY WITHOUT MORE PROBLEMS. SAME PROBLEMS WITH DASHBOARD DURING DAYLIGHT THEREAFTER. TOOK CAR TO DEALER ASAP WHERE…”
NHTSA complaint #10908268, 2016

“TL* THE CONTACT OWNS A 2012 MAZDA CX9. THE CONTACT STATED THAT THE HEADLIGHTS WOULD PROVIDE MORE THAN 15 FEET OF ILLUMINATION UNLESS THE HIGHBEAMS WERE TURNED ON. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER TWICE AND THE CONTACT WAS TOLD THERE WAS NOTHING WRONG WITH THE HEADLIGHTS. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 8,100.”
NHTSA complaint #10478358, 2012

“BOTH MY TAIL LIGHTS FORM CONDENSATION. I CONTACTED BOTH THE DEALER AND THE CORPORATION SEVERAL TIMES. THE CORPORATION MAINTAINS THIS IS A NORMAL OCCURRENCE THAT COMES AND GOES DEPENDING ON THE WEATHER CONDITIONS. CONSEQUENTLY THEY DON'T CONSIDER THIS A WARRANTY ISSUE, AS A RESULT THEY WON'T DO ANYTHING TO REMEDY THE PROBLEM. THE SERVICE MANAGER FROM THE DEALERSHIP INFORMED ME THAT THEY USE TO REPLACE THE FAULTY UNIT UNTIL MAZDA REFUSED TO REIMBURSE THEM. THEIR EXCUSE SEEMS TO BE ABSURD CONSIDERING THE UNIT SHOULD BE SEALED. *TR”
NHTSA complaint #10450216, 2011

Fuel/Propulsion System 3

“MULTIPLE TRIPS TO THE DEALERSHIP AND AN INDEPENDENT MECHANIC AND THE CHECK ENGINE LIGHT (CEL) COMES ON WITH A DIAGNOSIS OF EVAPORATING SYSTEM / LOOSE GAS CAP. MULTIPLE DIAGNOSTICS FEES, A GAS TANK PRESSURE TEST AND 3 GAS CAPS LATER AND THE PROBLEM HAS NOT BEEN FIXED. I NOTICED A FEW ONLINE FORUMS WITH SEVERAL OTHERS COMPLAINING OF THE SAME ISSUE ACROSS A WIDE RAGE OF YEARS AND MAZDA MODELS. THERE IS A DESIGN PROBLEM WITH MAZADA EVAPORATING, FUEL AND EMISSIONS SYSTEMS. THE DEALER CANNOT IDENTIFY THE PROBLEM. BEYOND REPLACING THE GAS CAP AND COLLECTING A DIAGNOSTIC FEE.”
NHTSA complaint #11032254, 2017

“TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING 20 MPH, THERE WAS A LOUD METAL TO METAL NOISE COMING FROM THE REAR OF THE VEHICLE. IN ADDITION, THE GEARS FAILED TO SHIFT CORRECTLY AND THE OIL AND ENGINE INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE BRAKES NEEDED TO BE CHANGED. THE BRAKES WERE REPLACED, BUT THE FAILURE RECURRED AND WORSENED. THE CONTACT ALSO SMELLED FUEL COMING FROM THE VEHICLE AND THE VEHICLE HAD TROUBLE ACCELERATING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 33,000.”
NHTSA complaint #10899636, 2016

“WHEN PUMPING GAS IN THE FUEL TANK, THE GAS SPEWS OUT WHEN THE PUMP STOPS. THIS CAUSES THE GAS TO SPILL DOWN THE SIDE OF THE CAR.”
NHTSA complaint #10823203, 2015

Electronic Stability Control (Esc) 2

“TAKATA RECALL RECEIVED A LETTER ON MARCH 2017 CALLED DEALER NUMBER OF TIMES THEY KEEP GIVING ME THE RUN A ROUND. AS TO WHEN THIS AIR BAG PROBLEM WILL BE TAKEN CARE OF??? I TAKE MY GRANDCHILDREN TO & FROM SCHOOL & AM CONCERNED APPRECIATE ANY HELP YOU CAN PROVIDE. R”
NHTSA complaint #11014819, 2017

“BRAKES PREMATURELY FAILED AFTER FEELING NUMB AND SQUISHY. UPON DIAGNOSTIC BY A LOCAL MECHANIC, IT WAS DETERMINED THAT THE BRAKE MASTER CYLINDER HAD A LEAK. IN ADDITION, THE ABS, TRACTION CONTROL AND EMERGENCY BRAKE LIGHTS CAME ON WHEN THE SYMPTOMS WERE PRESENT. ESTIMATED COST OF REPAIR $1250.”
NHTSA complaint #10763179, 2015

Seat Belts 2 2 injury

“TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING OVER A SPEED BUMP AT APPROXIMATELY 5 MPH BOTH THE FRONT AND REAR DRIVER SIDE AND PASSENGER SIDE CURTAIN AIRBAGS HAD ERRONEOUSLY DEPLOYED WITH OUT ANY IMPACT OCCURRING TO THE VEHICLE. DURING THE INCIDENT BOTH THE FRONT AND PASSENGER SIDE SEAT BELTS HAD ALSO ACTIVATED AND DEPLOYED TO SECURE THE OCCUPANTS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER JOE MAUS MAZDA LOCATED AT 6735 E INDEPENDENCE BLVD, CHARLOTTE, NC WHO REPLACED THE AIRBAGS AND SEAT BELTS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS N…”
NHTSA complaint #11385219, 2020 · 2 injury(ies)

“The contact owns a 2012 Mazda CX-9. The contact stated that on several occasions while driving at various speeds, the front passenger’s side seat belt was tightening intermittently causing discomfort for the front seat passenger. There was no warning light illuminated. The vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 175,000.”
NHTSA complaint #11509608, 2022

Engine And Engine Cooling 1

“I AM UNSURE OF THE FIRST DATE OF OCCURRENCE, BUT THE FOLLOWING HAVE BEEN HAPPENING SINCE I PURCHASED THIS VEHICLE NEW WITH 12 MILES ON IT. AND THE DEALER CAN'T FIND ANYTHING WRONG WITH IT. 1. THE AC ALWAYS COMES ON. EVEN WHEN IT'S BELOW ZERO OUTSIDE. 2. IT FAILS TO GO WHEN PUSHING ON THE ACCELERATOR FREQUENTLY, AND ESPECIALLY IN REVERSE, FROM A STOPPED POSITION, UNTIL YOU REALLY PUSH HARD ON THE ACCELERATOR CAUSING IT JUMP. 3. LAST FRIDAY 2/21/2014 AS I WAS ON A RAMP MOVING FROM ONE INTERSTATE TO ANOTHER, THE ENGINE CONTINUED TO REV UP EVEN AFTER I LET OFF THE GAS, AND PUSHED THE BRAKE…”
NHTSA complaint #10566281, 2014

Equipment 1

“THIS NAVIGATION SYSTEM DOES NOT SPEAK THE STREET NAMES MAKING ME LOOK AT THE SCREEN FOR THE NAME OF THE STREET. VERY DANGEROUS. NO HELP FROM MAZDA. THE SYSTEM NEEDS AN UPGRADE. *TR”
NHTSA complaint #10512984, 2013

Fuel System 1

“I AM UNSURE OF THE FIRST DATE OF OCCURRENCE, BUT THE FOLLOWING HAVE BEEN HAPPENING SINCE I PURCHASED THIS VEHICLE NEW WITH 12 MILES ON IT. AND THE DEALER CAN'T FIND ANYTHING WRONG WITH IT. 1. THE AC ALWAYS COMES ON. EVEN WHEN IT'S BELOW ZERO OUTSIDE. 2. IT FAILS TO GO WHEN PUSHING ON THE ACCELERATOR FREQUENTLY, AND ESPECIALLY IN REVERSE, FROM A STOPPED POSITION, UNTIL YOU REALLY PUSH HARD ON THE ACCELERATOR CAUSING IT JUMP. 3. LAST FRIDAY 2/21/2014 AS I WAS ON A RAMP MOVING FROM ONE INTERSTATE TO ANOTHER, THE ENGINE CONTINUED TO REV UP EVEN AFTER I LET OFF THE GAS, AND PUSHED THE BRAKE…”
NHTSA complaint #10566281, 2014

Structure 1

“BRAKE PEDAL GOT HARD VEHICLE WOULD NOT STOP NO WARNING LIGHTS ALMOST REAR ENDE VEHICLE BRAKE FAILURE”
NHTSA complaint #10758519, 2015

Visibility 1

“THE SUNROOF ON MY 2012 MAZDA CX-9 SPONTANEOUSLY EXPLODED AS IT WAS JUST SITTING IN THE DRIVEWAY. NO ONE WAS NEAR THE CAR OR DRIVING IT. THERE WAS A LOUD "BOOM"'AND THE SUNROOF LOOKS LIKE IT EXPLODED OUTWARDS. *TR”
NHTSA complaint #10920069, 2016

Visibility/Wiper 1 1 injury

“WHILE DRIVING AT HIGHWAY SPEED SUNROOF GLASS EXPLODED SHOWERING DRIVER WITH GLASS SOME UNEXPECTEDLY SHARP. COULD HAVE EASILY LOST CONTROL OF CAR AND CRASHED. RECEIVED CUT NO MEDICAL TREATMENT.”
NHTSA complaint #10992016, 2017 · 1 injury(ies)