2011 Mazda CX-9 Problems & Owner Complaints

Service Brakes 99 4 crash

“TL* THE CONTACT OWNS A 2011 MAZDA CX9. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 13 MPH AND ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL WAS HARDER THAN USUAL TO DEPRESS. AS A RESULT, THE DRIVER REAR ENDED THE VEHICLE IN FRONT CAUSING A FIVE VEHICLE COLLISION AT A TRAFFIC LIGHT. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WERE PRESENT AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE THE INSURANCE COMPANY WAS SCHEDULED TO HAVE AN INSPECTOR INSPECT THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DI…”
NHTSA complaint #11296688, 2019 · crash

“THE BRAKES DID NOT RESPOND TO TYPICAL PRESSURE REQUIRED TO STOP... WHEN I PUSHED HARDER ON THE BRAKE PEDAL IT FELT LIKE THE BRAKES WERE STARTING TO ENGAGE, HOWEVER I COULD NOT GET THEM TO FULLY ENGAGE AND STOP IN TIME TO AVOID REAR ENDING THE VEHICLE IN FRONT OF ME. I TOOK EVASIVE ACTION AND JUMPED THE CURB AND DIRECTED THE VEHICLE AT BANK OF NEWSPAPER STANDS IN ORDER TO COME TO A COMPLETE STOP.”
NHTSA complaint #10724159, 2015 · crash

“BRAKES FAILED TO ENGAGE 3 TIMES THIS MORNING, THE FIRST TIME FAILED TO STOP THE SUV SO HAD TO SWERVE TO THE CENTER MEDIAN AND SLIGHTLY HIT THE METAL BARRIER. THEN GOING BACK HOME MAKING A TURN, BRAKES FAILED AGAIN TO ENGAGE. SEEMS THIS HAPPENED WHEN MAKING TURNS. BROUGHT TO THE MAZDA DEALER, TOLD THEM ABOUT ONGOING INVESTIGATION BY NHTSA ABOUT MAZDA CX9 2010-2011 BRAKE PROBLEMS. THEY DID A THOROUGH CHECK BUT COULD NOT DUPLICATE THE PROBLEM SO NOTHING WAS FIXED. IT MIGHT BE THE BRAKE BOOSTER. I'M AFRAID THIS MIGHT HAPPEN AGAIN, THEY SAID THERE WAS NO RECALL REGARDING BRAKES FOR 2011 MAZDA CX9.…”
NHTSA complaint #10576014, 2014 · crash

Power Train 25 1 fire

“2011 MAZDA CX-9. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE CAUSED BY TRANSMISSION/TRANSFER CASE FAILURE. *SMD THE CONSUMER STATED THE BOTTOM OF THE VEHICLE CAUGHT ON FIRE, IT WAS PUT OUT BEFORE ANY EXCESSIVE DAMAGE WAS DONE. THE CONSUMER STATED PRIOR TO THE FIRE, THE VEHICLE STARTED VIBRATING AND WHEN SHE ATTEMPTED TO DRIVE, IT WOULD NOT MOVE.”
NHTSA complaint #10522358, 2013 · fire

“The front driver-side lower ball joint suffered a catastrophic structural failure and sheared completely apart while moving. This vehicle was previously serviced under Safety Recall Campaign 15V451000 / Mazda Recall 8515G for this exact defect. The recall remedy part failed a second time, collapsing the front wheel assembly, ripping the CV axle completely out of the transmission casing, causing a hazardous transmission fluid spill, and leaving the vehicle stranded and immobilized in the middle of a live roadway in the dark”
NHTSA complaint #11747329, 2026

“I had an issue with the AWD not engaging and the 4x4 light illuminating when driving on snow and ice. No indicators when driving under normal conditions. I had no traction and had difficulty maintaining control of the vehicle while driving at speeds less than 25 mph. I had difficulty gettting momentum from a stop as the tires were spinning and engaging tracion. I took the car into a Mazda dealership for a full circle inspection and found that the 4x4 light was illuminating due to worn-out splines connecting the transfer case. The technician was able to spin the driveshaft, indicating the splin…”
NHTSA complaint #11631793, 2024

Air Bags 22 4 crash 2 injury

“I OWN A 2011 MAZDA CX-9. ANOTHER VEHICLE CRASHED HEAD ON INTO MY VEHICLE WHILE IT WAS IDLING STOPED AT A STOP SIGN WHEN IMPACT ACCURSED . THE AIR BAGS FAILED TO DEPLOY AND BOTH FRONT PASSENGER SEAT BELTS DID NOT RETRACT. THERE WERE INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN AUTOBODY SHOP FOR REPAIR; HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 104,585”
NHTSA complaint #10731151, 2015 · crash · 2 injury(ies)

“The contact owns a 2011 Mazda CX-9. The contact stated that while attempting to park the vehicle at a slow speed in the driveway, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into a tree before coming to a stop. The contact was unable to stop the vehicle during the sudden unintended acceleration. During the failure the vehicle sustained front end damages, but no air bags had deployed. No injuries were reported. The cause of the failure was not yet determined. The contact stated that twice in the day before the unintended acceleration, the vehicle jerke…”
NHTSA complaint #11677734, 2025 · crash

“TL* THE CONTACT OWNS A 2011 MAZDA CX9. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 13 MPH AND ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL WAS HARDER THAN USUAL TO DEPRESS. AS A RESULT, THE DRIVER REAR ENDED THE VEHICLE IN FRONT CAUSING A FIVE VEHICLE COLLISION AT A TRAFFIC LIGHT. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WERE PRESENT AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE THE INSURANCE COMPANY WAS SCHEDULED TO HAVE AN INSPECTOR INSPECT THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DI…”
NHTSA complaint #11296688, 2019 · crash

Engine 15 2 fire

“TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING 45 MPH AT NIGHT, THE CONTACT NOTICED A FLICKERING LIGHT COMING FROM THE FRONT END OF THE VEHICLE. THE CONTACT MERGED TO THE SIDE OF THE ROAD. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT FLAMES ENGULFED THE ENGINE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NEITHER THE CONTACT NOR THE PASSENGER SUSTAINED ANY INJURIES. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000.”
NHTSA complaint #10681222, 2015 · fire

“WHILE DRIVING ON INTERSTATE 77, NORTH BOUND, AT 55MPH, OTHER MOTORISTS INFORMED ME THAT MY CAR WAS ON FIRE UNDERNEATH. THERE WERE NO DASHBOARD WARNING LIGHTS OR SIGNALS THAT CAME ON IT LIGHT UP AS A WARNING SIGN. I PULLED OVER TO THE SIDE OF THE ROAD, THE FIRE DEPARTMENT AND SHERIFF'S OFFICE PUT OUT THE FIRE AND THE CAR WAS TOWED. THE CAR IS QUITE NEW AND WITH VERY LOW MILEAGE. WELL MAINTAINED CAR. NO RECENT WORK OTHER THAN REGULAR OIL CHANGE. MAZDA DENIES ANY PROBLEMS WITH THIS CAR. *TR”
NHTSA complaint #10658607, 2014 · fire

“Driving kids to school a few months ago. Car started to smell like burning rubber. I thought it was the garbage truck ahead of us. As we turned the corner 2 blocks later, the car dead stopped and we all went flying forward. It jerked so hard, we are lucky our necks didn't snap. I put the car in park and turned it off. I waited a few minutes as I was too worked up, and started the car again. We got about 50ft before a very loud noise began, almost as if something was dragging underneath. I stopped, and had it towed home. I then had it towed to mechanic. They said bad TRANSFER CASE & DRIVE SHAFT…”
NHTSA complaint #11546714, 2023

Suspension 8

“The front driver-side lower ball joint suffered a catastrophic structural failure and sheared completely apart while moving. This vehicle was previously serviced under Safety Recall Campaign 15V451000 / Mazda Recall 8515G for this exact defect. The recall remedy part failed a second time, collapsing the front wheel assembly, ripping the CV axle completely out of the transmission casing, causing a hazardous transmission fluid spill, and leaving the vehicle stranded and immobilized in the middle of a live roadway in the dark”
NHTSA complaint #11747329, 2026

“The contact owns a 2011 Mazda CX-9. The contact stated that while driving at an undisclosed speed and making a turn, the contact lost control of the vehicle, and the front driver's side suspension lowered to the ground. The vehicle was towed to an independent mechanic, who determined that the subframe was severely rusted, causing the control arm to detach. The contact was informed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.”
NHTSA complaint #11658375, 2025

“TAKATA RECALL I HAD TO PUT IN MY VIN TO MAKE AN APPOINTMENT FOR RECALLS & WAS SENT A MESSAGE BACK STATING THERE ARE NO RECALLS ON MY CAR. WHEN I LOOKED IT UP ON YOUR WEBSITE IT SAYS MY CAR IS IN RECALL FOR AIRBAGS AND LOWER CONTROL ARM. BUT ACCORDING TO THE MAZDA DEALER & THE MAZDA WEBSITE I DON'T HAVE ANY RECALLS ON MY CAR!!! SO TO DATE I HAVEN'T BEEN ABLE TO FIX THE ITEMS THAT ARE BEING RECALLED. WHEN THE RECALL FOR THE AIRBAGS CAME OUT I CONTACTED MAZDA & THERE WAS NO RECALL. AGAIN WHEN THE RECALL WAS EXPANDED I CONTACTED MAZDA. MY VEHICLE WAS NOT ON THE LIST. I WENT TO YOUR SITE TO SEE WHA…”
NHTSA complaint #11057012, 2017

Electrical System 5 2 fire

“TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING 45 MPH AT NIGHT, THE CONTACT NOTICED A FLICKERING LIGHT COMING FROM THE FRONT END OF THE VEHICLE. THE CONTACT MERGED TO THE SIDE OF THE ROAD. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT FLAMES ENGULFED THE ENGINE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NEITHER THE CONTACT NOR THE PASSENGER SUSTAINED ANY INJURIES. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000.”
NHTSA complaint #10681222, 2015 · fire

“WHILE DRIVING ON INTERSTATE 77, NORTH BOUND, AT 55MPH, OTHER MOTORISTS INFORMED ME THAT MY CAR WAS ON FIRE UNDERNEATH. THERE WERE NO DASHBOARD WARNING LIGHTS OR SIGNALS THAT CAME ON IT LIGHT UP AS A WARNING SIGN. I PULLED OVER TO THE SIDE OF THE ROAD, THE FIRE DEPARTMENT AND SHERIFF'S OFFICE PUT OUT THE FIRE AND THE CAR WAS TOWED. THE CAR IS QUITE NEW AND WITH VERY LOW MILEAGE. WELL MAINTAINED CAR. NO RECENT WORK OTHER THAN REGULAR OIL CHANGE. MAZDA DENIES ANY PROBLEMS WITH THIS CAR. *TR”
NHTSA complaint #10658607, 2014 · fire

“The front door windows no longer work. Most recently, the drivers side back door will NOT open. The lock is completely jammed - will not open or shut, which is a safety hazard for my child. The plastic parts in this car are failing and putting my family at risk.”
NHTSA complaint #11480657, 2022

Unknown Or Other 5

“THE A/C EVAPORATOR TANK CONDENSATION DRAIN CLOGS. OURS HAS CLOGGED TWICE AND THE FIRST TIME THE WATER IN THE TANK WOULD SLOSH AROUND AND HEAR IT WHEN MAKING A LEFT TURN. EVENTUALLY IT RUINED THE BLOWER MOTOR TO THE A/C, WHICH HAD TO BE REPLACED. NOW 19 MONTHS LATER, WE HEARD THE WATER AGAIN AND TOOK IT IN RIGHT AWAY AND IT WAS CLOGGED AGAIN AND THE BLOWER MOTOR HAS TO BE REPLACED AGAIN. THIS IS A DESIGN DEFECT. THERE SHOULD BE A BETTER DRAIN SYSTEM. CLEARLY THIS IS AN ISSUE WITH THE MAZDA CX-9 MODEL IN SEVERAL YEARS BECAUSE THERE ARE VIDEOS OF HOW TO UNCLOG THE A/C DRAIN.”
NHTSA complaint #11255039, 2019

“TAKATA INFLATORS RECALL? NO INCIDENT TO REPORT”
NHTSA complaint #11040854, 2017

“BREAKBOOSTER WHEN WE ASKED OUR MECHANIC TO CHECK IT AND END UP AFTER CALLING MAZDA FREMONT THAT IT IS COVERED BY THE EXTENDED WARRANTY FOR THIS. WHILE DRIVIG I THOUGHT I LOSS MY BREAK AND WAS NOT FULLY WORKING. WAS SCARED . MAZDA FREMONT ASSISTED US AND PROVIDED US A TEMPORARY CAR TO USE.”
NHTSA complaint #10985551, 2017

Electronic Stability Control (Esc) 4

“OUR VEHICLE HAS WATER DRAINS OR "WEEP" LINES FOR THE SUNROOF. WE RECENTLY HAD THE ELECTRICAL SYSTEM STOP/START, DASH LIGHTS REMAIN ON CONSTANTLY AFTER SITTING IN THE DRIVEWAY DURING THE RAIN. WE LEARNED THAT IF THE DRAINS BECOME BLOCKED THAT WATER LEAKS INTO THE CABIN DIRECTLY ONTO THE BODY CONTROL MODULE (BCM). BECAUSE THE BCM IS NOT IN A SEALED OR WATER-PROOF CASE, YET IS SOAKED IN THESE CONDITIONS, THE VEHICLE IS SUBJECT TO ELECTRICAL FAILURE AS A RESULT. REPLACING THE BCM COSTS ABOUT $1,000. WHEN WE STARTED THE CAR THE DASH LIGHTS THAT WARN OF AN ISSUE WITH MANY OF THE VEHICLES SAFETY…”
NHTSA complaint #11165496, 2018

“HAD A PROBLEM A FEW YEARS AGO RELATED TO THE TRACTION CONTROL SYSTEM AS INDICATED BY THE WARNING LIGHT APPEARING ON THE DASH. DEALER CONTACTED THE WARRANTY DEPARTMENT TO FILE A CLAIM AND SAID THAT IS WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THEY FELT IT WAS DUE TO DIRT AND NOT A FAULTY SENSOR. THE DEALER NEVER CONFIRMED ONE OR THE OTHER. SECOND ISSUE IS RELATED TO A HISSING NOISE COMING FROM THE BREAK PEDDLE. RESEARCH SUGGESTED MAZDA WAS INVESTIGATED BY NHTSA BACK IN 2014 AND INSTEAD OF A RECALL, MAZDA ISSUED AND EXTENDED WARRANTY FOR 7 YEARS OR 90K MILES. UNFORTUNATELY MY VEHICLE IS…”
NHTSA complaint #10991513, 2017

“ON 24 JULY 2015, WHILE DRIVING HOME FROM WORK, THE DRIVER IN FRONT OF ME EXECUTED AN EMERGENCY BRAKING TO AVOID A COLLISION WHICH CAUSED ME TO DO THE SAME. FROM THE MOMENT I TRIED TO ACTUATE THE BRAKE PEDAL, IT FELT AS IF THE PEDAL WAS IN THE FLOOR AND IMMOVABLE. LITTLE, IF ANY, BRAKE FORCE WAS APPLIED AND REQUIRED BOTH FEET WITH ALL THE POWER OF MY LEGS TO GET EVEN A SMALL AMOUNT OF BRAKING. I HAD TO IMMEDIATELY DIVE INTO THE MEDIAN AT SPEEDS OF 60-65 MPH TO AVOID HITTING THE CAR IN FRONT OF ME. THIS CAUSED TWO TIRES TO HAVE TO BE REPLACED. WHEN I LEFT MY PARKING GARAGE AND ALL THE WAY TO THE…”
NHTSA complaint #10743515, 2015

Steering 4

“WATER PUMP LEAKING IN ENGINE MIXING WITH OIL”
NHTSA complaint #11405170, 2020

“AS I WAS DRIVING MY CAR ON A CITY STREET, I LOST ALL STEERING AND BRAKING ABILITY. THE FIRST TIME IT HAPPENED - MAZADA THOUGHT IT WAS A SUCTION FROM THE BRAKE AND A TUBE THAT WAS BROKEN. HOWEVER IT JUST HAPPENED AGAIN AS I WAS REVERSING IN A PARKING LOT. THE CAR IS NOW WITH MAZADA BEING LOOKED AT...”
NHTSA complaint #10909798, 2016

“I TOOK MY CAR TO HALL IN BROOKFIELD WI TO FIX A RECALL ISSUE. THE DEALER TOLD ME THEY FIXED THE RECALL ISSUE BUT NOTICED ANOTHER PROBLEM THAT REQUIRES THE REPLACEMENT OF THE DIFFERENTIAL BUSHINGS BECAUSE THEY WERE TORN. THEY CHARGED ME OVER $500 FOR THIS ISSUE AND I BELIEVE THE ISSUE WAS EXASPERATED BY THE RECALL ISSUE AND I AM NOT SURE WHY I HAD TO PAY. I HONESTLY BELIEVE IT WAS A WAY FOR THE DEALER TO CHARGE ME FOR THE RECALL WORK BECAUSE IT WAS SUPPOSED TO BE FREE. I AM ATTACHING RECEIPTS FOR THE WORK HALL DID TO THIS COMPLAINT. NOW MY CAR IS HAVING ISSUES WITH PROPERLY ACCELERATING AN…”
NHTSA complaint #10884039, 2016

Vehicle Speed Control 4 1 crash

“The contact owns a 2011 Mazda CX-9. The contact stated that while attempting to park the vehicle at a slow speed in the driveway, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into a tree before coming to a stop. The contact was unable to stop the vehicle during the sudden unintended acceleration. During the failure the vehicle sustained front end damages, but no air bags had deployed. No injuries were reported. The cause of the failure was not yet determined. The contact stated that twice in the day before the unintended acceleration, the vehicle jerke…”
NHTSA complaint #11677734, 2025 · crash

“CAR SURGES UNEXPECTEDLY EVEN WHEN GAS PEDAL NOT ENGAGED - CAN CAUSE A RUSHED FORWARD OR REVERSE MOTION, PUTTING PEDESTRIANS OR OTHER CARS AT RISK. THIS HAPPENS DAILY. PROBLEM WAS IDENTIFIED BY DEALERSHIP SEVERAL MONTHS AGO. THERE IS A RELATED OIL LEAK.”
NHTSA complaint #11093569, 2018

“I TOOK MY CAR TO HALL IN BROOKFIELD WI TO FIX A RECALL ISSUE. THE DEALER TOLD ME THEY FIXED THE RECALL ISSUE BUT NOTICED ANOTHER PROBLEM THAT REQUIRES THE REPLACEMENT OF THE DIFFERENTIAL BUSHINGS BECAUSE THEY WERE TORN. THEY CHARGED ME OVER $500 FOR THIS ISSUE AND I BELIEVE THE ISSUE WAS EXASPERATED BY THE RECALL ISSUE AND I AM NOT SURE WHY I HAD TO PAY. I HONESTLY BELIEVE IT WAS A WAY FOR THE DEALER TO CHARGE ME FOR THE RECALL WORK BECAUSE IT WAS SUPPOSED TO BE FREE. I AM ATTACHING RECEIPTS FOR THE WORK HALL DID TO THIS COMPLAINT. NOW MY CAR IS HAVING ISSUES WITH PROPERLY ACCELERATING AN…”
NHTSA complaint #10884039, 2016

Exterior Lighting 3

“OUR VEHICLE HAS WATER DRAINS OR "WEEP" LINES FOR THE SUNROOF. WE RECENTLY HAD THE ELECTRICAL SYSTEM STOP/START, DASH LIGHTS REMAIN ON CONSTANTLY AFTER SITTING IN THE DRIVEWAY DURING THE RAIN. WE LEARNED THAT IF THE DRAINS BECOME BLOCKED THAT WATER LEAKS INTO THE CABIN DIRECTLY ONTO THE BODY CONTROL MODULE (BCM). BECAUSE THE BCM IS NOT IN A SEALED OR WATER-PROOF CASE, YET IS SOAKED IN THESE CONDITIONS, THE VEHICLE IS SUBJECT TO ELECTRICAL FAILURE AS A RESULT. REPLACING THE BCM COSTS ABOUT $1,000. WHEN WE STARTED THE CAR THE DASH LIGHTS THAT WARN OF AN ISSUE WITH MANY OF THE VEHICLES SAFETY…”
NHTSA complaint #11165496, 2018

“MY DRIVER SIDE HEADLIGHT WENT OUT A MONTH AGO. I CHANGED THE HID BULBS, THE FUSE AND NOTHING WAS WORKING. I TOOK IT TO A MAZDA DEALER FOR MY WARRANTY WHEN I BOUGHT IT. AFTER MAZDA CHECKED IT OUT, THEY FOUND MY HID BALLAST WAS FRIED DUE TO WATER CONDENSATION. MY HEAD LIGHT IS NOT BROKEN OR MISSING ANY PARTS. MY WARRANTY WILL NOT COVER IT. I HAVE READ IN SEVERAL SITES THAT THIS IS COMMON AND MAZDA KNOW ABOUT IT AND HAS DONE NOTHING TO FIX IT. I HAVE BEEN PULLED OVER SEVERAL TIMES CAUSE OF THIS.”
NHTSA complaint #11056983, 2017

“DRIVERS LOW LIGHT BALLAST TOOK ON WATER AND RUSTED OUT CAUSING THE HEADLIGHT TO SHORT OUT.”
NHTSA complaint #11041760, 2017

Wheels 3

“TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING 35 MPH, THE FRONT WHEELS SEIZED. THE VEHICLE SKIDDED AND CAME TO A COMPLETE STOP WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED FOR THE LOWER CONTROL ARMS ONE DAY PRIOR TO THE FAILURE. THE VEHICLE HAD AN EXTENDED WARRANTY FOR THE TRANSFER CASE, BUT IT EXPIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 120,000.”
NHTSA complaint #10919299, 2016

“I TOOK MY CAR TO HALL IN BROOKFIELD WI TO FIX A RECALL ISSUE. THE DEALER TOLD ME THEY FIXED THE RECALL ISSUE BUT NOTICED ANOTHER PROBLEM THAT REQUIRES THE REPLACEMENT OF THE DIFFERENTIAL BUSHINGS BECAUSE THEY WERE TORN. THEY CHARGED ME OVER $500 FOR THIS ISSUE AND I BELIEVE THE ISSUE WAS EXASPERATED BY THE RECALL ISSUE AND I AM NOT SURE WHY I HAD TO PAY. I HONESTLY BELIEVE IT WAS A WAY FOR THE DEALER TO CHARGE ME FOR THE RECALL WORK BECAUSE IT WAS SUPPOSED TO BE FREE. I AM ATTACHING RECEIPTS FOR THE WORK HALL DID TO THIS COMPLAINT. NOW MY CAR IS HAVING ISSUES WITH PROPERLY ACCELERATING AN…”
NHTSA complaint #10884039, 2016

“MY CAR IS HAVING A RECALL REPAIRED FOR SOME FRONT END ISSUE. IN SEPT 2015 I TOOK MY CAR IN FOR INSPECTION, AND ALL 4 TIRES HAD GREAT TREAD ON THEM. MAZDA DIDN'T HAVE PARTS IN SEPTEMBER TO FIX MY CAR. BETWEEN SEPTEMBER 2015, AND APRIL 2016 MY DRIVERS SIDE FRONT TIRE IS BALD ON THE OUTSIDE TO THE POINT IT'S ALMOST UNSAFE TO DRIVE. IT IS THE ONLY TIRE THAT IS LIKE THIS.. ALL 4 TIRES WERE REPLACED AT THE SAME TIME ABOUT TWO YEARS AGO. PAUL MILLER MAZDA CALLED ME AND INFORMED ME I NEEDED NEW TIRES AND AN ALIGNMENT AND I INFORMED THEM IT HAD TO BE RELATED TO THE RECALL DUE TO ONLY THAT TIRE, AND THE…”
NHTSA complaint #10861442, 2016

Seat Belts 2 1 crash

“TL* THE CONTACT OWNS A 2011 MAZDA CX-9. ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE WHILE IT WAS IDLING. THE AIR BAGS FAILED TO DEPLOY AND BOTH FRONT PASSENGER SEAT BELTS DID NOT RETRACT. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN AUTOBODY SHOP FOR REPAIR; HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 104,585.”
NHTSA complaint #10730647, 2015 · crash

“ATTEMPTED TO LATCH THE DRIVER SEATBELT, BUT THE LATCH WOULD NOT RECEIVE THE BELT. AFTER SEVERAL ATTEMPTS TO LATCH THE BELT BY INSERTING IT INTO THE LATCH MECHANISM, I WAS ABLE TO LATCH THE BELT BY FIRST PUSHING DOWN THE RELEASE MECHANISM; THEN INSERTING THE BELT. THIS HAS TO BE DONE EACH TIME IN ORDER THE LATCH THE DRIVER SIDE SEATBELT. NO OTHER SEATBELTS ARE AFFECTED. THIS CAR HAS BEEN SCHEDULED INTO BOMMARITO MAZDA FOR RESOLUTION OF THIS PROBLEM. *TR”
NHTSA complaint #10488042, 2012

Equipment 1

“TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE AND STATED THAT THE THEFT SYSTEM HAD TAKEN OVER THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER, BUT THE CONTACT WAS UNSURE ABOUT THE PART THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.”
NHTSA complaint #10780189, 2015

Fuel System 1

“TL* THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, A STRONG ODOR OF FUEL FUMES WAS INSIDE THE VEHICLE AND AN ABNORMAL NOISE COULD BE HEARD FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED REPLACEMENT BUT THE REPAIRS WERE NOT COMPLETED. THE CONTACT THEN TOOK THE VEHICLE TO A DEALER WHERE THE FAILURE WAS THEN CONFIRMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.”
NHTSA complaint #10937559, 2016

Seats 1

“MY SON AGE 13, WEIGHS 105 POUNDS. WHEN HE SITS IN THE FRONT PASSENGER SEAT THE AIR BAG WARNING LIGHT IS ILLUMINATED INDICATING THAT THE AIR BAG HAS BEEN DISABLED. IT IS MY UNDERSTANDING THAT THE RECOMMENDED MINIMUM AGE AND WEIGHT FOR THE FRONT SEAT IS 12 YEARS AND 80LBS RESPECTIVELY. THE MAZDA DEALER, (JOHN KENNEDY FORD, 1403 RIDGE PIKE, CONSHOHOCKEN, PA 19428) RAN A CHECK OF THE CALIBRATION OF AIRBAG SENSORS." ALL OK, NO UPDATE NEEDED" - THEY GAVE ME A COPY OF SERVICE BULLETIN NO 08-001/13. THIS MENTIONS THAT THE ISSUE IS CAUSED BY MY SON SITTING INCORRECTLY IN THE PASSENGER SEAT. I HAVE SPO…”
NHTSA complaint #10596163, 2012

Structure 1

“The contact owns a 2011 Mazda CX-9. The contact stated that while driving at an undisclosed speed and making a turn, the contact lost control of the vehicle, and the front driver's side suspension lowered to the ground. The vehicle was towed to an independent mechanic, who determined that the subframe was severely rusted, causing the control arm to detach. The contact was informed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.”
NHTSA complaint #11658375, 2025

Tires 1

“AS I WAS DRIVING MY MAZDA CX-9, I HEARD A LOUD BANGING AGAINST THE RIGHT BACK SIDE OF THE VEHICLE. A FEW MINUTES LATER THE BANGING NOISE WAS EVEN LOUDER. WHEN I CHECKED THE RIGHT BACK TIRE, AT LEAST A FOOT OF THE OUTER TREAD OF THE TIRE WAS COMPLETELY MISSING DOWN TO THE STEEL. THE TIRE WAS REPLACED.”
NHTSA complaint #10895156, 2016

Traction Control System 1

“THE TRACTION CONTROL LIGHT ON MY CX9 COMES ON AND STAYS ON, EVEN IN DRY CONDITIONS IN WHICH THE TRACTION CONTROL SYSTEM IS NOT NEEDED. ALSO THE TCS SYSTEM LIGHT IS ILLUMINATED AND THE TCS OFF LIGHT IS ILLUMINATED. *TR”
NHTSA complaint #10402870, 2011

Visibility 1

“TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING 40 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND NOTICED WATER DRIPPING FROM THE SUN ROOF INTO THE INTERIOR OF THE VEHICLE ONTO THE DASHBOARD. THE CONTACT STATED THAT THE LEAK CAUSED AN ELECTRICAL SHOCK TO THE BLOWER MOTOR OF THE AIR CONDITIONER. THE VEHICLE WAS TAKEN TO LOU BACHRODT MAZDA COCONUT CREEK (LOCATED AT 5400 FL-7, COCONUT CREEK, FL 33073, (954) 247-5000) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER BLOWER MOTOR NEEDED TO BE REPLACED AND THE SUN ROOF NEEDED TO BE DE-CLOGGED. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO EXPERIENCE…”
NHTSA complaint #11229676, 2019