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2011 GMC Terrain Problems & Owner Complaints

397 NHTSA owner complaints
11 crash 8 fire 24 injury

Age-normalised, this year draws ~24.8 complaints per year on the road — ranking 4 of 15 GMC Terrain years we track (1 = most complaints per year).

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What owners report

Engine is the most-reported problem area on the 2011 GMC Terrain, cited in 178 of 397 filed complaints (45%).

Power Train is next (76 complaints, 19%), followed by Fuel/Propulsion System (31), Air Bags (30), Electrical System (29).

Across all complaints, 11 report a crash, 8 report a fire, 24 report injuries.

The most safety-critical cluster is Air Bags: 10 crash, 1 fire, 15 injury report(s).

Complaints by vehicle system

Owner complaints filed with the U.S. NHTSA for the 2011 GMC Terrain, grouped by the vehicle system each cites. A single complaint can name more than one system, so the group totals can add up to more than 397.

Engine 178 1 crash 8 fire 4 injury

“TL* THE CONTACT OWNED A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, A SECOND VEHICLE CRASHED INTO THE FRONT DRIVERS SIDE OF THE VEHICLE. MOMENTS LATER FLAMES WERE PRESENT COMING FROM UNDER THE HOOD AND THE VEHICLE WAS ENGULFED IN FLAMES. THE DOORS WERE LOCKED AND WOULD NOT UNLOCK. THE REAR DRIVER SIDE DOOR WAS KICK OPEN AND THE FRONT PASSENGER DOOR PULLED OPENED WHICH ALLOWED THE OCCUPANTS TO EXIT. ALSO DURING THE INCIDENT THE SIDE AIR BAGS DID NOT PROPERLY DEFLATE AFTER DEPLOYMENT. THE DRIVER SUSTAINED NECK, BACK AND SHOULDER INJURIES. THE FRONT PASSENGER SUS…”
NHTSA complaint #11207570, 2019 · crash · fire · 3 injury(ies)

“PROVEN OIL CONSUMPTION PROBLEM ON MY CAR AS WELL AS MANY OTHERS LEADING TO A CLASS ACT WHICH HAS FAILED JUST ABOUT EVERYONE. CAR IS COMPLETELY UNSAFE AND THESE CARS REQUIRE A NEW ENGINE AMONG OTHER FIXES IN ORDER TO AVOID THE ENGINE BLOWING. MY ENGINE BLEW ON THE HIGHWAY WITH NO WARNING DESPITE REGULAR OIL CHANGES AND MAINTENANCE. THE OIL CONSUMPTION PROBLEM HAS BEEN DOCUMENTED BY GM AND THEY ARE STILL NEGLIGENT TO THE ISSUE. THE CAR WAS IN MOTION ON THE HIGHWAY GOING AROUND 70 MPH WHEN THE ENGINE BLEW. THERE IS SUPPOSED TO BE AN OIL LIGHT SIGNIFYING LOW OIL WHICH DID NOT GO OFF AS WELL AS DOI…”
NHTSA complaint #11377993, 2019 · 1 injury(ies)

“The contact owns a 2011 GMC Terrain. The contact stated that while idled, there was smoke coming from under the hood of the vehicle. The contact turned off the vehicle and the smoke dissipated. The contact took the vehicle to a certified mechanic who stated that the the timing chain had come to the head without much heat. The timing chain needed to be repaired. The vehicle had not been repaired as of yet. The contact had not contacted the manufacturer. The approximate failure mileage was 200,000.”
NHTSA complaint #11455676, 2022 · fire

Power Train 76 5 injury

“EXHAUST MANIFOLD CRACKED BETWEEN CYLINDERS 2 AND 3 UPSTREAM OXYGEN SENSOR FROM HOT EXHAUST GASES FROM THE LEAK PASSING ON THE WIRES AND HEATER ELEMENT WITHIN THE OXYGEN SENSOR AND EXHAUST MANIFOLD TOP HEAT SHIELD. CARBON MONOXIDE LEAKING THROUGH FLOOR BOARD”
NHTSA complaint #10957663, 2017 · 5 injury(ies)

“I bought this vehicle and NHTSA made GM release an extended warranty on this vehicle for excessive loss of engine oil. In 2019 I had to take this vehicle and pay several thousand dollars for the pistons to be replaced in my engine because I was 1 year past the extended warranty. Now 3 years after spending thousands of dollars through a certified GM store I am having the same problem excessive loss of engine oil. I have zero leaks and I have to put oil in my engine every other day. If I do not by the end of the week I will have an empty engine.”
NHTSA complaint #11503073, 2023

“Ok so my 2011 GMC terrain just went over 150,000 miles I bought this vehicle used from a dealership not knowing that there was a big lawsuit or that GMC continuted making this make and model knowing that it had a oil usage problem. So mmm mmm with that being said let's start with my vehicle uses oil, my vehicle idles high low and always rough at times, my service stabilitrak flashes, my motor sounds like a HEMI kock knock knock instead of a 2.4, doesn't matter where I'm at or where I'm going I let off of the gas and my car dies.... Let me clarify on that last one me and my 9 year old daughter…”
NHTSA complaint #11497780, 2022

Unknown Or Other 41 8 injury

“EXHAUST MANIFOLD CRACKED BETWEEN CYLINDERS 2 AND 3 UPSTREAM OXYGEN SENSOR FROM HOT EXHAUST GASES FROM THE LEAK PASSING ON THE WIRES AND HEATER ELEMENT WITHIN THE OXYGEN SENSOR AND EXHAUST MANIFOLD TOP HEAT SHIELD. CARBON MONOXIDE LEAKING THROUGH FLOOR BOARD”
NHTSA complaint #10957663, 2017 · 5 injury(ies)

“The liftgate on my 2011 GMC Terrain failed on 8/31/2021. It lifted to the 3/4 setting and then fell, hitting me in the head, and then it lifted back up and then closed. I have tried to operate the liftgate several times following this incident and it continues to do the same thing. I currently have the liftgate in the Off position so that it does not cause bodily injury to anyone else. Please confirm that there will be a recall associated with this incident since bodily injuries were incurred.”
NHTSA complaint #11431400, 2021 · 1 injury(ies)

“PROVEN OIL CONSUMPTION PROBLEM ON MY CAR AS WELL AS MANY OTHERS LEADING TO A CLASS ACT WHICH HAS FAILED JUST ABOUT EVERYONE. CAR IS COMPLETELY UNSAFE AND THESE CARS REQUIRE A NEW ENGINE AMONG OTHER FIXES IN ORDER TO AVOID THE ENGINE BLOWING. MY ENGINE BLEW ON THE HIGHWAY WITH NO WARNING DESPITE REGULAR OIL CHANGES AND MAINTENANCE. THE OIL CONSUMPTION PROBLEM HAS BEEN DOCUMENTED BY GM AND THEY ARE STILL NEGLIGENT TO THE ISSUE. THE CAR WAS IN MOTION ON THE HIGHWAY GOING AROUND 70 MPH WHEN THE ENGINE BLEW. THERE IS SUPPOSED TO BE AN OIL LIGHT SIGNIFYING LOW OIL WHICH DID NOT GO OFF AS WELL AS DOI…”
NHTSA complaint #11377993, 2019 · 1 injury(ies)

Fuel/Propulsion System 31

“SUV gets a slow down warning and it stops shuts off , it’s happened several times now I’m scared!!you wait few minutes it turns back on , mechanic said this a complain about this vehicle all the time , it has not been repaired I’m disabled with no money , I was on the highway and thank God I was on the slow lane if not I would have been killed by an eighteen wheeler. GMC is waiting for someone to die and probably address this issue”
NHTSA complaint #11605745, 2024

“My car wouldn’t start, later found out it was due to timing chain issue which ended up blowing up my engine. I live 40 minutes from work and am consistently driving on the interstate for at least an hour a day. GM said there’s nothing they can do even though there’s been class action lawsuits for the engine. My car has also had oil consumption problems. I bought my car in March of 2022. The engine blew up by November 2022. I barely got my car back in September 2023. After the engine replacement, still wouldn’t turn on, over heated immediately when I did get it back. After paying $7440 for the…”
NHTSA complaint #11551802, 2022

“Was driving home from work had a half tank of gas no lights or anything came on, car just shut off was not able to start it from that point. I spoke with car lot to whom I'm making payments with and not able to get anything done with the vehicle. Now I've lost my job and I'm about to be homeless due to this mechanic problem on this vehicle.”
NHTSA complaint #11470574, 2022

Air Bags 30 10 crash 1 fire 15 injury

“TL* THE CONTACT OWNED A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, A SECOND VEHICLE CRASHED INTO THE FRONT DRIVERS SIDE OF THE VEHICLE. MOMENTS LATER FLAMES WERE PRESENT COMING FROM UNDER THE HOOD AND THE VEHICLE WAS ENGULFED IN FLAMES. THE DOORS WERE LOCKED AND WOULD NOT UNLOCK. THE REAR DRIVER SIDE DOOR WAS KICK OPEN AND THE FRONT PASSENGER DOOR PULLED OPENED WHICH ALLOWED THE OCCUPANTS TO EXIT. ALSO DURING THE INCIDENT THE SIDE AIR BAGS DID NOT PROPERLY DEFLATE AFTER DEPLOYMENT. THE DRIVER SUSTAINED NECK, BACK AND SHOULDER INJURIES. THE FRONT PASSENGER SUS…”
NHTSA complaint #11207570, 2019 · crash · fire · 3 injury(ies)

“MY 2011 GMC TERRAIN HIT A VEHICLE IN FRONT, CAUSING MAJOR DAMAGE (THE VEHICLE IS TOTALED OUT) AND NO AIR BAGS DEPLOYED. MY VEHICLE WAS TRAVELING AT APPROXIMATELY 55 MPH NORTHBOUND IN THE #3 LANE OF THE 41 FREEWAY, SOUTH OF THE SHAW EXIT. IMPACT WAS ESTIMATED TO BE BETWEEN 20 TO 30 MPH. THE DRIVER, MY 18 YEAR GRAND-DAUGHTER HIT HER HEAD ON THE STEERING WHEEL AND HER LEFT WRIST WAS INJURED HOLDING ON TO THE STEERING WHEEL. THE 18 YEAR OLD FEMALE RIGHT FRONT SEAT PASSENGER SUFFERED AN ANKLE INJURY. WHY DID THE AIR BAGS FAIL TO DEPLOY, WITH A STRAIGHT ON FRONT END COLLISION WITH THE VEHICLE I…”
NHTSA complaint #11166326, 2019 · crash · 3 injury(ies)

“I WAS GOING TO A 930 AM DOCTOR APPT@THE CANCER CLINIC, WITH MY HUSBAND & FATHER AS PASSENGERS. I WAS IN THE LEFT TURN LANE NORTHBOUND ATTEMPTING TO TURN INTO THE HOSPITAL. IT WAS 910 AM. THERE WAS A LG. DELIVERY TRUCK OPPOSITE ME IN THE SOUTHBOUND LEFT TURN LANE. AS I PULLED IN THE SOUTHBOUND LANE,EASING FORWARD TO ENSURE CLEARANCE THE OTHER CAR BEHIND THE DELIVERY TRUCK PULLED OUT AND AROUND THE TRUCK AND SPED UP TO GO THROUGH THE INTERSECTION TO MAKE THE LIGHTTHAT WAS AMBER AT THIS POINT. MY FATHER SAID THAT HER HEAD WAS DOWN AND SHE DIDN'T LOOK UP UNTIL JUST BEFORE IMPACT. THERE WERE NO SK…”
NHTSA complaint #10577796, 2011 · crash · 3 injury(ies)

Electrical System 29 1 fire

“I have owned this car for a little over year and have had nothing but issues. The car started on fire with an electrical issues once, the car has just stopped running on me multiple times while I was driving, almost causing a wreck. The engine goes through Oil like crazy. I've had it back to the dealership multiple times and never get a fix. I believe this vehicle is a true lemon.”
NHTSA complaint #11447670, 2021 · fire

“Odometer Fraud. The contact purchased a 2011 GMC Terrain. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 87,000, and at the time of registration, it was discovered that the mileage was 200,000.”
NHTSA complaint #11682188, 2025

“Ok so my 2011 GMC terrain just went over 150,000 miles I bought this vehicle used from a dealership not knowing that there was a big lawsuit or that GMC continuted making this make and model knowing that it had a oil usage problem. So mmm mmm with that being said let's start with my vehicle uses oil, my vehicle idles high low and always rough at times, my service stabilitrak flashes, my motor sounds like a HEMI kock knock knock instead of a 2.4, doesn't matter where I'm at or where I'm going I let off of the gas and my car dies.... Let me clarify on that last one me and my 9 year old daughter…”
NHTSA complaint #11497780, 2022

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Visibility/Wiper 28

“Temperature actuator door is broken, this causes my windshield to fog up therefore I can't see to drive.”
NHTSA complaint #11556469, 2023

“The windshield wiper blades stopped working while driving at night in the rain. This was a dangerous situation as i had a hard time seeing where i was driving.”
NHTSA complaint #11551493, 2023

“The contact owns a 2011 GMC Terrain. The contact stated while driving approximately 60 MPH with the windshield wipers in use, the contact attempted to use the high setting for the windshield wipers and the driver’s side windshield wiper detached and struck the driver’s side mirror. The contact stated that the windshield wiper was replaced. The failure recurred three times. The dealer had not been informed of the failure. The manufacturer had not been made aware of the failure. The approximate failure mileage was 139,000.”
NHTSA complaint #11496245, 2022

Engine And Engine Cooling 22

“The contact owns a 2011 GMC Terrain. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the vehicle was leaking engine oil. The check engine warning light was illuminated while driving at undisclosed speeds. The vehicle was taken to a local dealer who confirmed there was no warranty or recall coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who determined that the engine might be blown. The manufacturer was contacted, but no assistance was provided. The…”
NHTSA complaint #11676206, 2024

“The contact owns a 2011 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the contact's residence, where an independent mechanic diagnosed that the high-pressure fuel pump and camshaft sensor needed to be replaced. The mechanic replaced the camshaft sensor; however, the high-pressure fuel pump was not replaced, and the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.”
NHTSA complaint #11468053, 2022

“TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT MENTIONED THAT THE CATALYTIC CONVERTERS WERE ERODED AND HAD TO BE REPLACED IN THIS VEHICLE AND ANOTHER TERRAIN VEHICLE SHE OWNED. THE MANUFACTURER ACKNOWLEDGED THE FAILURE, BUT WOULD NOT COVER THE REPAIR COSTS. HILEY BUICK GMC OF FORT WORTH (3535 W LOOP 820 S, FORT WORTH, TX 76116, (682) 503-2821) WAS CONTACTED AND ALSO WOULD NOT COVER THE REPAIR COSTS. THE MANUFACTURER ALSO STATED THAT THE CONTACT WOULD NOT BE REIMBURSED IF THE VEHICLE WERE REPAIRED BY A NON-GMC DEALER. THE REPAIRS WERE COMPLETED BY AN INDEPENDENT MECHANIC. THE FAILURE MILE…”
NHTSA complaint #11181582, 2019

Electronic Stability Control (Esc) 21

“ALMOST A MONTH AFTER MY OIL CHANGE MY ENGINE STARTED MAKING NOISE AND CUTTING OFF. WHEN I TOOK IT TO GET CHECKED, THEY SAID THAT MY OIL WAS GONE AND MY ENGINE IS FAILING. NOW MY CAR IS JUST SITTING AT THE DEALERSHIP, BECAUSE THE PRICE IS GONNA BE TO HIGH. IS THEIR A RECALL FOR MY 2011 G.M.C TERRAIN”
NHTSA complaint #11241187, 2019

“I HAVE BEEN HAVING AN ISSUE WITH THE STABILITY TRACK/REDUCED ENGINE POWER COMING ON. I WILL BE DRIVING AND THEN THE REDUCED ENGINE POWER WITH AN EXCLAMATION MARK POPS UP, MY CAR SPEED DROPS AND THEN THE CAR CUTS OFF. THE CAR WOULD CRANK BACK UP AFTER SITTING FOR A WHILE. AFTER RESEARCHING THIS, I FOUND THAT SEVERAL OTHER GMC, CHEVY AND CADILLACS HAD THIS SAME ISSUE AND WERE GIVEN THE RUN AROUND BY GMC WHEN TRYING TO HAVE IT FIXED. THERE WAS A RECALL FOR THOSE VEHICLES BUT NOT THE TERRAIN. I HAVE HAD THE THROTTLE BODY CLEANED LIKE SUGGESTED AND THAT DID NOT SOLVE THE PROBLEM. THE PROBLEM OCCU…”
NHTSA complaint #11229586, 2019

“CAR HAS BEEN A NIGHTMARE SINCE WE PURCHASED IT. CONSTANTLY BREAKING DOWN AND HAVING TO RESULT IN EXPENSIVE REPAIRS. 3 CATALYTIC CONVERTERS, ENGINE USED TO SHUT OFF DUE TO OVERHEATING. ENGINE REDUCE SIGN, STABILITRAK PROBLEMS. THIS HAS BEEN THE WORST CAR TO EVER BE CREATED IN THE HISTORY OF VEHICLES. I'D RATHER TAKE THE [XXX] BUS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
NHTSA complaint #11173385, 2019

Vehicle Speed Control 18

“I WAS DRIVING BACK HOME FROM THE STORE FRIDAY NIGHT AND MY WHEELS START SQUEAKING AND INCREASINGLY BECAME HARD TO THEN THE WHEEL WHENEVER I TURNED. WHEN I GOT HOME TRIED TO PARK THE WHEELS LOCKED UP AND I COULDN'T TURN THE WHEELS ANYMORE. DIVER THE CAR AGAIN MONDAY IT WAS FINE UNTIL I WAS MY WAY HOME AGAIN THE WHEELS LOCKED UP, CAR WOULDN'T ACCELERATE PART 2ND GEAR, THEN I WASN'T ABLE TO REVERSE AND MY ENGINEER LIGHT CAME ON. I JUST BOUGHT THE CAR 5 MONTHS AGO FROM A DEALERSHIP. NO I DON'T HAVE A WARRANTY AND THERE IS 86927 MILES ON IT. NO ACCIDENTS WHATSOEVER. I RECENTLY FOUND OUT THAT THIS V…”
NHTSA complaint #11361943, 2020

“MY TERRAIN HAS USED SO MUCH OIL SINCE IT WAS PURCHASED AND WE KEEP THE OIL CHANGED EVERY TIME IT'S NEEDED NOW THE TIMING CHAIN IS MESSING UP AND IS GOING TO BE EXPENSIVE TO FIX I HAVE READ ONLINE WHERE THE 2011S HAVE THE SAME ISSUE, THE REPAIRS ARE TOO EXPENSIVE MY FIANC GOT LAID OFF DUE TO COVID-19 I'M THE ONLY ONE WORKING I NEED HELP AND DON'T KNOW WHERE TO TURN TO, THE TRUCK STOPED GOING IN THE MIDDLE OF ME TURNING INTO A GAS STATION I WAS ALMOST REAR ENDED.”
NHTSA complaint #11322215, 2020

“HESITATION AND LAG ON ACCELERATION AFTER HARD OR QUICK BRAKE APPLICATION. FEELS LIKE ENGINE MOMENTARILY STALLING OR TRANS MISSION NOT ENGAGING FOR ONE OR TWO SECONDS.. HAPPENS WHEN VEHICLE IS IN MOTION, HAPPENS IN STOP AND GO TRAFFIC, HAPPENS COMING OUT OF TURNS,ALSO IN STRAIGHT LINE MOTION. POSES A SAFETY RISK SUCH AS WHEN ENTERING AN INTERSECTION AND NOT BEING ABLE TO ACCELERATE THROUGH THE INTERSECTION TO AVOID COLLISION WITH OTHER VEHICLES CROSSING THAT INTERSECTION.”
NHTSA complaint #11349750, 2019

Fuel System 17

“The contact owns a 2011 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the contact's residence, where an independent mechanic diagnosed that the high-pressure fuel pump and camshaft sensor needed to be replaced. The mechanic replaced the camshaft sensor; however, the high-pressure fuel pump was not replaced, and the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.”
NHTSA complaint #11468053, 2022

“THERE WAS A RECALL FOR MY VEHICLE TO REPLACE THE HIGH PRESSURE FUEL PUMP. THIS WAS REPLACED AND 1 WEEK LATER THE CHECK ENGINE LIGHT CAME ON. TAKEN TO DEALER. DIAGNOSED AS CATALYTIC CONVERTER. THE CATALYTIC CONVERTER IS UNDER A PUBLIC SERVICE EXTENDED WARRANTY (10 YEARS, 120,000 MILES WHICHEVER COMES FIRST). OF COURSE I NOW HAVE 138,000 MILE ON THE VEHICLE. GMC WILL NOT COVER REPAIR COSTS. THIS SHOULD BE A RECALL NOT AN EXTENDED SERVICE WARRANTY. THE VEHICLE WAS MOVING WHEN THE LIGHT CAME ON. I FIRST CALLED ABOUT REPLACING THE CATALYTIC CONVERTER WHEN NOTIFIED BY MAIL OF THE EXTENDED SERVICE W…”
NHTSA complaint #10937161, 2016

“WHILE TRAVELING ON INTERSTATE 376 WEST OUT OF DOWN TOWN PITTSBURGH, PA DURING RUSH HOUR THE SERVICE STABILITRACK WARNING MESSAGE APPEARED AND THEN THE REDUCED ENGINE POWER WARNING CAME ON. AT THE TIME WE WERE TRAVELING ABOUT 45 MPH AND THE ENGINE WOULD NOT GO ANY FASTER THAN 20 MPH WHEN WE GOT THE MESSAGES, WE HAD TO TRY TO GET OVER TO THE SIDE OF THE ROAD.... WE TURNED OFF THE VEHICLE AND WAITED 10 MINUTES AND IT RESET ITSELF... IT HAPPENED 3 MORE TIMES ON MONDAY 12/22 AND THE LAST TIME I COULD BARELY TURN THE STEERING WHEEL.. IT TURNED OUT TO BE THE THROTTLE BODY NEEDING REPLACED. *…”
NHTSA complaint #10668900, 2014

Steering 15 1 crash 3 injury

“I WAS GOING TO A 930 AM DOCTOR APPT@THE CANCER CLINIC, WITH MY HUSBAND & FATHER AS PASSENGERS. I WAS IN THE LEFT TURN LANE NORTHBOUND ATTEMPTING TO TURN INTO THE HOSPITAL. IT WAS 910 AM. THERE WAS A LG. DELIVERY TRUCK OPPOSITE ME IN THE SOUTHBOUND LEFT TURN LANE. AS I PULLED IN THE SOUTHBOUND LANE,EASING FORWARD TO ENSURE CLEARANCE THE OTHER CAR BEHIND THE DELIVERY TRUCK PULLED OUT AND AROUND THE TRUCK AND SPED UP TO GO THROUGH THE INTERSECTION TO MAKE THE LIGHTTHAT WAS AMBER AT THIS POINT. MY FATHER SAID THAT HER HEAD WAS DOWN AND SHE DIDN'T LOOK UP UNTIL JUST BEFORE IMPACT. THERE WERE NO SK…”
NHTSA complaint #10577796, 2011 · crash · 3 injury(ies)

“I WAS DRIVING BACK HOME FROM THE STORE FRIDAY NIGHT AND MY WHEELS START SQUEAKING AND INCREASINGLY BECAME HARD TO THEN THE WHEEL WHENEVER I TURNED. WHEN I GOT HOME TRIED TO PARK THE WHEELS LOCKED UP AND I COULDN'T TURN THE WHEELS ANYMORE. DIVER THE CAR AGAIN MONDAY IT WAS FINE UNTIL I WAS MY WAY HOME AGAIN THE WHEELS LOCKED UP, CAR WOULDN'T ACCELERATE PART 2ND GEAR, THEN I WASN'T ABLE TO REVERSE AND MY ENGINEER LIGHT CAME ON. I JUST BOUGHT THE CAR 5 MONTHS AGO FROM A DEALERSHIP. NO I DON'T HAVE A WARRANTY AND THERE IS 86927 MILES ON IT. NO ACCIDENTS WHATSOEVER. I RECENTLY FOUND OUT THAT THIS V…”
NHTSA complaint #11361943, 2020

“MY TERRAIN HAS USED SO MUCH OIL SINCE IT WAS PURCHASED AND WE KEEP THE OIL CHANGED EVERY TIME IT'S NEEDED NOW THE TIMING CHAIN IS MESSING UP AND IS GOING TO BE EXPENSIVE TO FIX I HAVE READ ONLINE WHERE THE 2011S HAVE THE SAME ISSUE, THE REPAIRS ARE TOO EXPENSIVE MY FIANC GOT LAID OFF DUE TO COVID-19 I'M THE ONLY ONE WORKING I NEED HELP AND DON'T KNOW WHERE TO TURN TO, THE TRUCK STOPED GOING IN THE MIDDLE OF ME TURNING INTO A GAS STATION I WAS ALMOST REAR ENDED.”
NHTSA complaint #11322215, 2020

Structure 11 3 crash 1 fire 7 injury

“TL* THE CONTACT OWNED A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, A SECOND VEHICLE CRASHED INTO THE FRONT DRIVERS SIDE OF THE VEHICLE. MOMENTS LATER FLAMES WERE PRESENT COMING FROM UNDER THE HOOD AND THE VEHICLE WAS ENGULFED IN FLAMES. THE DOORS WERE LOCKED AND WOULD NOT UNLOCK. THE REAR DRIVER SIDE DOOR WAS KICK OPEN AND THE FRONT PASSENGER DOOR PULLED OPENED WHICH ALLOWED THE OCCUPANTS TO EXIT. ALSO DURING THE INCIDENT THE SIDE AIR BAGS DID NOT PROPERLY DEFLATE AFTER DEPLOYMENT. THE DRIVER SUSTAINED NECK, BACK AND SHOULDER INJURIES. THE FRONT PASSENGER SUS…”
NHTSA complaint #11207570, 2019 · crash · fire · 3 injury(ies)

“I WAS GOING TO A 930 AM DOCTOR APPT@THE CANCER CLINIC, WITH MY HUSBAND & FATHER AS PASSENGERS. I WAS IN THE LEFT TURN LANE NORTHBOUND ATTEMPTING TO TURN INTO THE HOSPITAL. IT WAS 910 AM. THERE WAS A LG. DELIVERY TRUCK OPPOSITE ME IN THE SOUTHBOUND LEFT TURN LANE. AS I PULLED IN THE SOUTHBOUND LANE,EASING FORWARD TO ENSURE CLEARANCE THE OTHER CAR BEHIND THE DELIVERY TRUCK PULLED OUT AND AROUND THE TRUCK AND SPED UP TO GO THROUGH THE INTERSECTION TO MAKE THE LIGHTTHAT WAS AMBER AT THIS POINT. MY FATHER SAID THAT HER HEAD WAS DOWN AND SHE DIDN'T LOOK UP UNTIL JUST BEFORE IMPACT. THERE WERE NO SK…”
NHTSA complaint #10577796, 2011 · crash · 3 injury(ies)

“TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE WOULD VIBRATE EXCESSIVELY WHEN BEING DRIVEN OVER 30 MPH WITH BOTH REAR WINDOWS OPENED. THE CONTACT STATED THAT THE VIBRATION WAS SO SEVERE, THAT IT WOULD CAUSE HEADACHES FOR THOSE RIDING IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO ADVISED THAT THERE WAS A DESIGN FLAW WITHIN THE VEHICLE THAT WAS CAUSING ABNORMAL WIND PRESSURE AND VIBRATIONS. THE DEALER STATED THAT THERE WAS NOT A REPAIR AVAILABLE THAT WOULD REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.”
NHTSA complaint #10452439, 2012 · 1 injury(ies)

Seats 10

“GOT INTO CAR ONE DAY AND THE DRIVERS SIDE SEAT HAD DROPPED TO IT'S LOWEST POSITION. SAW THAT A BOLT THAT AIDS THE SEAT RISER MECHANISM HAD FALLEN OUT. VERY DANGEROUS IF HAPPENED WHILE DRIVING. I WAS ABLE TO MANUALLY SCREW IT BACK IN.”
NHTSA complaint #11161715, 2018

“CAR RATTLES ON START UP AND SEEMS TO BE NOISIER THAN IT SHOULD BE. DRIVERS SEAT HEATER UTILIZES HIGH HEAT NO MATTER WHAT SETTINGS IT IS ON. IF HEATER IS LEFT ON I GET A BURNING SMELL. POOR FUEL ECONOMY, AT BEST I GET 22 MPH. ENGINE RUNS ROUGH IN ECO MODE ESPECIALLY AT AN IDLE. I HAVE HAD AN OCCASIONAL ISSUE WITH HARD DOWNSHIFTS WHEN I DECELERATE THEN ACCELERATE. I DO MOSTLY CITY DRIVING. *TR”
NHTSA complaint #10935187, 2016

“SHOULDER BOLT THAT CONTROLS HEIGHT ADJUSTMENT ON POWER DRIVER'S SEAT. I HAVE ASKED ON TWO DIFFERENT OCCASIONS AND ALWAYS NO PARTS AVAILABLE. DO NOT ALLOW WIFE TO DRIVE VEHICLE AS THERE IS SIGNIFICANT DIFFERENCE IN OUR HEIGHTS. *JS”
NHTSA complaint #10669239, 2014

Exterior Lighting 7

“The contact owns a 2011 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”
NHTSA complaint #11507104, 2023

“General Motors Corporation has failed to remedy, in a timely manner, a known safety-related defect and, therefore, remains in non-compliance to a federal motor vehicle safety standard, a violation, in part, to S10.15.6 of FMVSS No. 108. Failure to remedy this defect increases the risk of a crash, and could lead to the death of a driver and/or passenger and/or pedestrian. Expecting owners/operators of affected vehicles to exercise patience is an unreasonable expectation, given the risk involved. March 8, 2022 NHTSA CAMPAIGN NUMBER: 22V137000 Headlight Reflection May Cause Glare/FMVSS 108 The…”
NHTSA complaint #11476382, 2022

“The contact owns a 2011 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.”
NHTSA complaint #11469320, 2022

Seat Belts 7 2 crash 2 injury

“TAKATA RECALL? ON MARCH 12, MY WIFE AND I WERE IN A COLLISION WITH ANOTHER VEHICLE. WE WERE ON A CITY STREET IN TULSA, OKLAHOMA WHEN WE REARENDED ANOTHER VEHICLE. IT WAS A FAIRLY MINOR ACCIDENT AT LESS THAN 40 MPH, BUT MY WIFE SUSTAINED SEVERE INJURIES TO HER RIGHT EYE AND BOTH ARMS. SHE BROKE THE MAJOR BONE IN BOTH OF HER ARMS RIGHT ABOVE THE WRIST AREA, AND HER RIGHT EYE WAS LACERATED AND EXPLODED FROM THE SOCKET. SHE HAS BEEN THROUGH NUMEROUS SURGERIES FOR HER EYE AND ARMS. SHE IS CURRENTLY BLIND IN HER RIGHT EYE. HER SEATBELT DID NOT RESTAIN HER FROM COMING FORWARD, AND WE STILL DO…”
NHTSA complaint #10864204, 2016 · crash · 2 injury(ies)

“I WAS ON THE INTERSTATE IN CINCINNATI, OHIO WHEN A DEER CROSSED OVER THE JERSEY WALL ONTO THE ROADWAY AS I WAS JUST BEGINNING TO EXIT. I HIT THE DEER AT A MINIMUM SPEED OF 45-50MPH. MY AIRBAG DID NOT DEPLOY. ALTHOUGH I WAS UNHARMED I AM CONCERNED ABOUT THE FAILURE OF THE AIRBAG TO DEPLOY GIVEN MY SPEED AND FRONT IMPACT. MY VEHICLE HAS ALSO RECENTLY HAD AN INTERMITTENT ISSUE WITH SUDDEN LOSS OF POWER THAT HAS BEEN ATTRIBUTED TO THE STABILITY CONTROL SYSTEM. GIVEN THE RECENT RASH OF INCIDENTS SURROUNDING GMC VEHICLES AND THE LACK OF RECALLS ON THE TERRAIN VEHICLE, I AM REPORTING THESE INCIDENTS…”
NHTSA complaint #10606875, 2011 · crash

“EXHAUST FUMES ARE ENTERING THE VEHICLE THROUGH THE AIR VENTS, GETS WORSE WHEN IDLING. SEATBELT DOES NOT BUCKLE.”
NHTSA complaint #11075115, 2018

Service Brakes 7 1 crash 2 injury

“TAKATA RECALL? ON MARCH 12, MY WIFE AND I WERE IN A COLLISION WITH ANOTHER VEHICLE. WE WERE ON A CITY STREET IN TULSA, OKLAHOMA WHEN WE REARENDED ANOTHER VEHICLE. IT WAS A FAIRLY MINOR ACCIDENT AT LESS THAN 40 MPH, BUT MY WIFE SUSTAINED SEVERE INJURIES TO HER RIGHT EYE AND BOTH ARMS. SHE BROKE THE MAJOR BONE IN BOTH OF HER ARMS RIGHT ABOVE THE WRIST AREA, AND HER RIGHT EYE WAS LACERATED AND EXPLODED FROM THE SOCKET. SHE HAS BEEN THROUGH NUMEROUS SURGERIES FOR HER EYE AND ARMS. SHE IS CURRENTLY BLIND IN HER RIGHT EYE. HER SEATBELT DID NOT RESTAIN HER FROM COMING FORWARD, AND WE STILL DO…”
NHTSA complaint #10864204, 2016 · crash · 2 injury(ies)

“TL* THE CONTACT OWNS 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE THERE WAS A KNOCKING AND CLICKING SOUND COMING FROM THE ENGINE. THE CONTACT COASTED INTO A PARKING LOT AND ADDED TWO QUARTS OF OIL. FIFTEEN TO TWENTY MINUTES LATER, THE FAILURE RECURRED WITH THE NOISE LOUDER. THE CONTACT STATED THAT THE VEHICLE STARTED TO SHAKE, LOST MOTIVE POWER AND STALLED. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND RESTARTED. ADDITIONALLY, WHILE MAKING A RIGHT TURN GOING DOWNHILL, THE VEHICLE LOST MOTIVE POWER. THE BRAKE WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE ADEQUATELY. THE BRAKE P…”
NHTSA complaint #11299331, 2020

“THE ABS CONTROL MODULE QUIT WORKING CAUSING THE BRAKE PEDAL THE ABS MODULE QUIT WORKING MAKING THE BRAKE PEDAL TO GO TO THE FLOOR BARELY CAUSING AN ACCIDENT ON MY CITY STREET.”
NHTSA complaint #11281062, 2019

Visibility 7

“The contact owns a 2011 GMC Terrain. The contact received notification of GM Special Coverage Adjustment Campaign Number: N192266181. The contact stated that while driving at an undisclosed speed in inclement weather, the driver's side windshield wiper detached and flew off the vehicle while it was set at maximum wiper speed. The vehicle was taken to a local Pep Boys, where a technician determined that the windshield wipers were corroded, and the driver's side windshield wiper was replaced. However, the contact stated that upon engaging the windshield wipers the following day, the driver's sid…”
NHTSA complaint #11513233, 2023

“TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 55 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED FUNCTIONING. THE CONTACT STATED THAT THERE WAS ZERO VISIBILITY TO VIEW THE ROAD. THE VEHICLE WAS TAKEN TO SUN BUICK PONTIAC GMC (4230 BIRNEY AVE, MOOSIC, PA 18507, (570) 456-6828) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FOR THE WIPERS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MI…”
NHTSA complaint #11119873, 2018

“THE DRIVER SIDE WINDOW FREEZES OPEN AT 25 DEG F (-4 DEG C). UNKNOWN IF PASSENGER WINDOWS FREEZE OPEN AT SAME TEMPERATURE. WINDOW OPENING REQUIRED FOR PRESENTATION OF IDENTIFICATION. HAZARD INVOLVES RISK TO OCCUPANTS BELOW FREEZING TEMPERATURES. // CLIMATE INFORMATION - OUTSIDE TEMPERATURE: 27 DEG F (-4 DEG C); AREA DEWPOINT: 25 DEG F (-4 DEG C); PRESSURE: 30.26 INCHES HG (1024.8 MB); WEATHER: MIST (FROST BUILD-UP PRESENT ON VEHICLE); INSIDE TEMPERATURE: "HIGH" SETTING DEFROST AND FLOOR, LEVEL 12; WINDOW OPEN TIME: 30 SECONDS; WINDOW UP METHOD: CONTINUOUS UP/DOWN TO BREAK-FREE F…”
NHTSA complaint #10489346, 2012

Suspension 5 1 crash 3 injury

“I WAS GOING TO A 930 AM DOCTOR APPT@THE CANCER CLINIC, WITH MY HUSBAND & FATHER AS PASSENGERS. I WAS IN THE LEFT TURN LANE NORTHBOUND ATTEMPTING TO TURN INTO THE HOSPITAL. IT WAS 910 AM. THERE WAS A LG. DELIVERY TRUCK OPPOSITE ME IN THE SOUTHBOUND LEFT TURN LANE. AS I PULLED IN THE SOUTHBOUND LANE,EASING FORWARD TO ENSURE CLEARANCE THE OTHER CAR BEHIND THE DELIVERY TRUCK PULLED OUT AND AROUND THE TRUCK AND SPED UP TO GO THROUGH THE INTERSECTION TO MAKE THE LIGHTTHAT WAS AMBER AT THIS POINT. MY FATHER SAID THAT HER HEAD WAS DOWN AND SHE DIDN'T LOOK UP UNTIL JUST BEFORE IMPACT. THERE WERE NO SK…”
NHTSA complaint #10577796, 2011 · crash · 3 injury(ies)

“I WAS HAVING THE STRUTS AND SHOCKS LOOKED AT IN MY CAR. WHILE THE WORKER FINISHED THE JOB, HE PUT THE CAR DOWN AND TOOK IT FOR A TEST DRIVE TO MAKE SURE IT WAS GOOD TO GO. ONE THAT TEST DRIVE, HE SAID SOMETHING DID NOT SEEM CORRECT. AFTER HE GOT IT BACK TO THE SHOP AND BACK ON THE RACK, THE FRAME WAS CRACKED AND RUSTED THROUGH. THIS WAS NOT THE CASE WHEN MY CAR WAS PREVIOUSLY WORKED ON BY GETTING A NEW BALL JOINT BACK IN THE FALL OF 2019. *TR”
NHTSA complaint #11325677, 2020

“TL* THE CONTACT OWNS A 2011 GMC TERRAIN. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO DRIVE, THE KEY WAS LOCKED IN THE IGNITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TUMBLERS MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO GEM CITY MOTORS (406-433-3120, 701 S CENTRAL AVE, SIDNEY, MT 59270) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS ADVISED TO CALL NHTSA. THE APPROXIMATE…”
NHTSA complaint #11062131, 2016

Equipment 4

“I BOUGH 2011 GMC TERRAIN 4 CYLINDER.. ABOUT 3 MONTHS LATER THE CAR START TO STALL ON ME MAKING WEIRD NOISES AND LOSING OIL..TOOK TO A DEALERSHIP NEAR WHERE I LIVE THE SERVICE GUY ASKED ME IF IT STALLS ON YOU WILL HAVE TO STALL ON ME TOOK IT FOR A TEST DRIVE DIDNT STALL.. I PUT MY FOOT DOWN AND SAID TO HIM TO SCAN THE CAR AT THE POINT HE GAVE ME A CAR TO COME HOME AND I LEFT MY TERRAIN THEIR TO SEE WHAT THE PROBLEM WAS THEY FOUND OUT THAT THE SENSORS FAILED AND SOME OTHER STUFF.. AFTER THE CAR BEING THEIR FOR 4 DAYS I GO PICK IT UP AND IT WAS BETTER... ONLY LASTED FOR 6 MONTHS STARTED AGAIN TO…”
NHTSA complaint #10713701, 2015

“TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DRIVER WAS ATTEMPTING TO CHANGE A FLAT TIRE WHEN THE WEIGHT OF THE VEHICLE CRUSHED THE JACK THAT WAS HOLDING THE VEHICLE UP. THE CONTACT EXPRESSED CONCERN BECAUSE THE JACK THAT CAME WITH THE VEHICLE WAS NOT ADEQUATE FOR THE VEHICLE'S WEIGHT. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000. THE VIN WAS UNAVAILABLE.”
NHTSA complaint #10446230, 2012

“THE 4 PHONE SYSTEM DEVELOPED STATIC EITHER BLUETOOTH CONNECTION OR USING THE ONSTAR PHONE SYSTEM. OVER SEVERAL MONTHS I CHANGED PHONES AT LEAST 4 TIMES. THE STATIC GETS PROGESSIVELY WORSE AS SPEED OF THE VEHICLE INCREASE. AT 70 MILES PER HOUR WHEN A CALL IS MADE FROM THE VEHICLE THE PERSON ON THE OTHER END CAN BARELY MAKE OUT WHA THE PERSON IN THE VEHICLE IS SAYING. THE VEHICLE HAS BEEN IN TWO SEPARATE DEALERSHIPS. VCIM AND MICROPHONE HAVE BEEN REPLACED TWICE. GM CUSTOMER SERVICE TELLS ME THAT IT IS A TECHNOLOGY ISSUE AND THEY ARE NOT RESPONSIBLE FOR IT. GM DID WORK ON IT RIGHT UP TO THE 36,00…”
NHTSA complaint #10466607, 2011

Tires 3

“2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO VEHICLE TIRES DO NOT MATCH. *SMD”
NHTSA complaint #10845507, 2016

“TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE DRIVING AT LOW SPEEDS. THE TPMS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CHECKED THE ALTERNATOR AND STATED THAT THE BATTERY WAS LOW AND THE VEHICLE NEEDED AN OIL CHANGE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,790.”
NHTSA complaint #10821253, 2015

“WHILE DRIVING @ 55 CENTER LANE FREEWAY INDICATOR LIGHTS SHOWED LOSS OF TIRE PRESSURE ON PASSENGER REAR TIRE. MOVED TO SHOULDER OF FREEWAY AND SAW REAR TIRE HAD NUMEROUS CRACKS ON BOTH INTERIOR AND EXTERIOR SIDE WALLS OF TIRE COVERING TOTAL CIRCUMFERENCE OF TIRE; TIRE HAD BEGUN SMOKING. ASSISTED BY STATE SAFETY PATROL AND TECHNICIAN MADE COMMENTS AS TO HAVE "NEVER SEEN A TIRE SHRED IN THIS MANNER". TREAD HAD BEGUN TO SEPARATE FROM TIRES EDGE AND CRACKS WERE APPROX.. 3 INCH'S APART AND ABOUT 2 INCHES IN LENGTH. TIRE TAKEN TO DEALERSHIP FOR REVIEW AND REPLACEMENT; DEALERSHIP ALSO COMMENTED ON…”
NHTSA complaint #10611414, 2014

Latches/Locks/Linkages 2

“TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THE LOCKS ON ALL FOUR DOORS LOCKED AND UNLOCKED INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE FAILURE COULD NOT BE REPLICATED AND THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK WHEN THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 25,000.”
NHTSA complaint #10520105, 2012

“TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DOOR LOCKS WERE TOO LOW IN THE DOOR PANEL TO REACH AND PULL UP IF THE AUTOMATIC MOTOR FAILED. THE CONTACT STATED THAT SHE NOTIFIED THE MANUFACTURER OF THE PROBLEM AND THEY ADVISED HER TO CALL NHTSA TO SEE IF THERE WERE ANY OTHER COMPLAINTS SIMILAR TO HERS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.”
NHTSA complaint #10471284, 2011

Traction Control System 1

“TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING 45-50 MPH, THE CHECK ENGINE WARNING LIGHT AND TRACTION CONTROL WARNING LIGHT ILLUMINATED, AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY MODULAR CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,158. UPDATED 04/04/16*LJ”
NHTSA complaint #10821433, 2015

Wheels 1 1 crash

“WE WERE TRAVELING NORTHBOUND ON US 84 IN OUR 2011 GMC TERRAIN SUV NEAR TESUQUE PUEBLO WHEN THE DRIVER'S SIDE FRONT ALLOY WHEEL DISINTEGRATED, SLAMMING OUR VEHICLE INTO THE CONCRETE BARRIER DIVIDING THE TRAFFIC. THE TIRE WAS FINE BUT THE WHEEL SPOKES WERE ALL BROKEN INTO PIECES. THE LOSE TIRE BOUNCED OVER THE BARRIER CROSSING TWO LANES OF ONCOMING TRAFFIC. NO ONE WAS INJURED, BUT IT COULD HAVE BEEN DISASTROUS FOR US AND OTHERS. THE TESUQUE TRIBAL POLICE ASKED US"TO DO SOMETHING" SO WE ARE ASKING YOUR AGENCY TO "DO SOMETHING" BEFORE SOMEONE IS SERIOUSLY INJURED IN THE FUTURE. THE TESUQUE TRIBAL…”
NHTSA complaint #10680294, 2015 · crash

How we read this (methodology)

How to read this: raw complaint totals are not a clean reliability score — a model year with more cars sold, or simply more years on the road, accumulates more complaints regardless of how good it is. So this page leans on two signals that are not distorted by sales volume: the share of complaints falling on each vehicle system (the breakdown above) and NHTSA's own crash / fire / injury / death flags. When we compare model years of the same model, we normalise by years on the road (complaints ÷ vehicle age) rather than comparing raw totals. Age-normalised, the 2011 GMC Terrain draws about 24.8 complaints per year on the road, ranking 4 of 15 among the GMC Terrain model years we have ingested (1 = most complaints per year on road).

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Data source: U.S. NHTSA (nhtsa.gov). SaveVIN surfaces public recall data and is not affiliated with or endorsed by NHTSA.

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