2011 Dodge Durango Problems & Owner Complaints

Electrical System 513 6 crash 51 fire 2 injury

“I HAD SMELLED SOMETHING IN MY CAR FOR A WHILE AND COULD NOT FIGURE OUT WHAT IT WAS. ABOUT 15 MINS INTO MY TRIP, MY EYES STARTED TO BURN AND TEAR, AND MY NOSE FELT LIKE IT WAS ON FIRE. BUT I GOT IT SUBSIDED. ANOTHER 15 MINS LATER I LOOKED OVER AT MY PASSENGER SIDE WINDOW AND REALIZED MY CAR WAS SMOKING AND IT WAS COMING FROM MY SUN VISOR. I HAD TO WAIT TO GET TO THE SHOULDER OF THE ROAD AS I WAS IN THE I-PASS LANE AND HAD TO GET PAST A CEMENT WALL BEFORE GETTING MY CAR SAFELY AWAY FROM OTHER TRAFFIC. I STOPPED MY CAR, AND CALLED 911. STATE TROOPER SHOWED UP, AND AS HE WAS WALKING TO HIS CA…”
NHTSA complaint #10726438, 2015 · fire · 1 injury(ies)

“THE POWER LIFTGATE OPENED THEN PROMPTLY FAILS AND COLLAPSES WITH NO RESISTANCE OR WARNING ON THE OCCUPANT. THE INCIDENT HAS RE-OCCURRED OVERTIME SINCE THE INITIAL PROBLEM WAS IDENTIFIED AND CAUSED MINOR INJURY TO RELATED PARTY. POWER LIFT GATE WILL MAKE CAUTION NOISE ON THE WAY UP BUT WHEN REACHING PINNACLE AND SHOULD STOP, PROCEEDS TO SLAM DOWN WITH FULL WEIGHT AND FORCE. *TR”
NHTSA complaint #10669793, 2014 · 1 injury(ies)

“To whom it may concern, On [XXX] at around [XXX] PST, I was taking my car to get a car wash at Quick Quack Car Wash located in [XXX] . While waiting in line for the other cars to go in, all of sudden I see a huge fire flame shoot out from under the hood. My car was on full fire extremely rapidly, in front of the multiple cars and near the entrance of this car wash, while this car was in fire I ran inside and asked the personnel for a fire extinguisher, to consume the flames coming out of the hood, as I was extremely concerned about the safety and personnel of this location. As soon as I got…”
NHTSA complaint #11739932, 2026 · fire

Engine 179 2 crash 12 fire

“To whom it may concern, On [XXX] at around [XXX] PST, I was taking my car to get a car wash at Quick Quack Car Wash located in [XXX] . While waiting in line for the other cars to go in, all of sudden I see a huge fire flame shoot out from under the hood. My car was on full fire extremely rapidly, in front of the multiple cars and near the entrance of this car wash, while this car was in fire I ran inside and asked the personnel for a fire extinguisher, to consume the flames coming out of the hood, as I was extremely concerned about the safety and personnel of this location. As soon as I got…”
NHTSA complaint #11739932, 2026 · fire

“The contact owns a 2011 Dodge Durango. The contact stated that while the vehicle was parked in the driveway, the contact heard an abnormal sound coming from the vehicle and became aware there was smoke coming from under the hood. No warning light was illuminated. The contact opened the hood and saw that there were flames coming out of the alternator. The contact stated that her husband blew on the alternator and was able to extinguish the fire. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The contact was unaware if the vehicle was considered a total loss…”
NHTSA complaint #11542752, 2023 · fire

“The contact owns a 2011 Dodge Durango. The contact stated after driving at approximately 40 mph approximately three miles the vehicle was parked. The contact stated there was a burning odor present. The contact was informed that the vehicle was smoking. The contact witnessed smoke emanating from the engine compartment and opened the hood. The contact observed fire emanating from the engine compartment. The fire was extinguished with a fire extinguisher borrowed from a nearby service station. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was…”
NHTSA complaint #11520199, 2023 · fire

Fuel/Propulsion System 119 1 crash 1 fire

“I HAVE DIFFERENT PROBLEMS, THE AIRBAG WARNING SOMETIME COMES ON, THE CAR DOESN'T START SOMETIMES AND STALL TOO. THE BACK DOOR OPEN WHEN NOBODY IS IN THE CAR. BACKUP CAMERA DOESN'T TURN ON SOMETIMES. THE LEATHER CRACKED IN ALL SEATS. LAST SUNDAY JULY, 23 2017 @ 2:00PM GOT ON FIRE. TOTAL LOSS OF MY VEHICLE.”
NHTSA complaint #11010501, 2017 · fire

“Rear-ended into another vehicle. Car resisted braking”
NHTSA complaint #11461427, 2022 · crash

“My car has had 2 repairs for fuel pump relay issues. 2014 and 2020. recently, I noticed while driving my car will stall while accelerating on the highway. I had to pull over into emergency lane 3 times during 1 trip before, because the car stalled while driving. Just recently I noticed and took videos/pictures of the car going 40 mph but the RPM moving sporadically between 0-7000. It has always felt like a fuel pump issue but dodge servicers does not know whats going on. There was never a warning light until it stalled recently. Red lightning bolt popped up. I have pictures if that also.”
NHTSA complaint #11682639, 2025

Service Brakes 82 7 crash 1 fire 1 injury

“DODGE DURANGO 2011 CREW-TRACTION DEFECT. GOT THE CAR 12/23/11. ON 1/12/12, DURING SNOW STORM. I LEFT WORK, CAR WOULD NOT STAY ON THE ROAD, SLID SIDEWAYS AS I TURNED. I WAS ON THE PHONE W/CO-WORKER WHO WAS BEHIND ME. I ASKED IF HE SAW MY CAR SLIDE, HE SAID YES, IT WAS DIFFICULT TO KEEP ON THE ROAD SO TOLD HIM I HAD TO GO.I DROVE TO PEORIA. I WAS GOING VERY SLOW. WENT TO SWIM MEET, THEN HEADED HOME DOWN KNOXVILLE AVE. MAYBE10 MPH, VERY CAUTIOUS, EVERYONE WAS PASSING ME. SIGNAL TURNED YELLOW, THEN RED, BUT MY CAR WOULD NOT STOP. ANTI-LOCK BRAKES WERE ON, CAR CONTINUED TO SLIDE. I SAW A TRUCK COMI…”
NHTSA complaint #10497598, 2012 · crash · 1 injury(ies)

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE REVERSING THE VEHICLE TO PARK IN A PARKING AREA, AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TURNED OFF AND, WHEN IT WAS RESTARTED, THE ABNORMAL NOISE CONTINUED. UPON INSPECTION UNDER THE HOOD, THE CONTACT OBSERVED SMOKE AND FLAMES. A FIRE EXTINGUISHER WAS PRESENT TO EXTINGUISH THE FLAMES. THE ALTERNATOR ASSEMBLY WAS DISCONNECTED, BUT IT HAD BURNED ALONG WITH OTHER NEARBY PARTS. THE VEHICLE WAS TOWED TO THE DEALER (DWAYNE LANE'S CHRYSLER JEEP DODGE RAM, 10515 EVERGREEN WAY, EVERETT, WA 98204, (425) 267-9000) AND THE PART WAS REPLACED WITH THE S…”
NHTSA complaint #11047918, 2017 · fire

“Rear-ended into another vehicle. Car resisted braking”
NHTSA complaint #11461427, 2022 · crash

Power Train 51 2 fire

“The contact owns a 2011 Dodge Durango. The contact stated that while driving at approximately 40 MPH the vehicle lost drive power. The contact stated that the vehicle then stalled and was not able to restart. The contact observed smoke emanating from the engine compartment. The contact stated that the fire was extinguished. The vehicle was restarted the vehicle caught fire. The vehicle was towed to a dealer where it was diagnosed that the alternator, PCM, and battery needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 173,529.…”
NHTSA complaint #11541892, 2023 · fire

“My stock alternator caught fire, and made my car completely lock up and shut down while I was driving. Upon further diagnosis my PCM was affected. There was a recall for that exact issue and in the year my vehicle was manufactured, yet my car VIN is not included! It’s the same issue from the recall”
NHTSA complaint #11427899, 2021 · fire

“While driving without notice transmission light flashes and the 2011 Dodge Durango will not shift out of gear. I have had this problem in the past and told dealer but they always say they have no codes and on test drive cant confirm the issue. The first time it happened was around the 50 000 mile mark I thought nothing of it back then as I restarted the car it went away. Over the years it go worst to the point that it would happen at least once or multiple times during my daily commute it I told the dealership about it but no codes and they said on a test run no problems. I stopped driving the…”
NHTSA complaint #11548238, 2023

Unknown Or Other 50 1 crash 2 fire

“The alternator suddenly failed with no warning lights or lamps indicating a problem. I was driving when the car suddenly stalled and I managed to get home . Heavy smoke was coming from under the hood and when I raised the hood heavy smoke was coming up out of the alternator and I could smell burning wires. I had it towed to Elder Dodge and they confirmed that the alternator was burnt out and it fried the PCM and other electrical components. The safety issue was it could've caught the whole engine on fire and it could have caused a wreck with traffic behind us. I contacted the FCA and sent all…”
NHTSA complaint #11544741, 2023 · fire

“WHILE DRIVING AFTER A 30 MINUTE COMMUTE AND ENTERING STOP AND GO DOWNTOWN MORNING COMMUTE TRAFFIC, (SLOW, DRIVING ON CITY STREETS BUMPER TO BUMPER TRAFFIC) MY DURANGO BEGAN TO SMOKE FROM THE ENGINE COMPARTMENT INTO THE CABIN. NO WARNING LIGHTS CAME ON DURING THE ENTIRE EXPERIENCE. ALL TEMP GAUGES SHOWED NORMAL. THE CAR BECAME INCREASINGLY HARD TO DRIVE, FEELING TRANSMISSION SLIPPAGE. MORE SMOKE CAME FROM OUT OF ALL SIDES OF THE HOOD. UPON EXITING THE VEHICLE AND CHECKING THE HOOD, I COULD SEE FLUID COMING OUT FROM UNDER THE PASSENGER SIDE FRONT ENGINE COMPARTMENT - TOWARDS THE FRONT OF TH…”
NHTSA complaint #11078564, 2018 · fire

“PERIODICALLY NO START WHICH LEAVES ME STRANDED VERY FAR FROM HOME WHEN TRAVELING FOR SP. MED. CARE. THIS SUMMER I WAS CROSSING AN OVERPASS TO ENTER THE ON-RAMP TO MAJOR INTERSTATE WHICH MAKES ME CROSS IN FRONT OF 4 LANES ONCOMING TRAFFIC AND MY CAR JUST DIED!! I WAS HEADED DIRECTLY FOR THE ONCOMING TRAFFIC WITH MY FAMILY ONBOARD. I WAS STRANDED IN 100+ DEGREE WEATHER BEING DISABLED WAS VERY DIFFICULT FOR ME NOW WITH 2 TEENS NEEDING DRIVING HRS FOR PERMIT I'M TERRIFIED TO ALLOW THEM TO DRIVE MY ONLY CAR. DODGE YOU NEED TO RECALL MY ENTIRE CAR AND REPLACE THIS WITH SOMETHING SAFE FOR MY FAMILY!”
NHTSA complaint #11300007, 2019 · crash

Steering 27 1 crash 2 fire

“ON THURSDAY, JUNE 8, 2017 I HAD JUST EXITED A MAJOR FREEWAY AND WAS COMING UP TO A RED LIGHT WHEN ALL OF THE SUDDEN MY A/C STARTED BLOWING HOT AIR. AS I MADE MY LEFT TURN TO HEAD HOME ALL OF THE LIGHTS ON MY DASH CAME ON (SAYING SERVICE PARK ASSIST, DRIVER SEATBELT UNBUCKLED, ABS, AND MANY OTHERS) AS I CROSSED 3 LANES OF TRAFFIC TO GET OFF THE ROAD AND IN TO A PARKING LOT I LOST ALL POWER TO MY VEHICLE. I PARKED IN THE PARKING LOT AND TURNED OFF THE VEHICLE, OPENED MY HOOD AND IT WAS FULL OF SMOKE AND YOU COULD SMELL THE ELECTRICAL BURN FROM A FIRE. MY VEHICLE WAS IMPOSSIBLE TO GET LOADED ON…”
NHTSA complaint #10994280, 2017 · fire

“WHEN IGNITION ON, SITTING IN VEHICLE LISTENING TO FM RADIO STATION, OVERHEAD REAR ELECTRIC HATCH BUTTON WAS PRESSED AND HATCH OPENED. JUST AFTER OPENING REAR HATCH, PASSENGER DOOR WAS OPENED. IMMEDIATELY AFTER DOOR OPENED, RADIO AND DOME LIGHT SHUT OFF FOR 2 SECONDS AND CAME BACK ON TO 530AM. A FEW SECONDS LATER, SMELLED ELECTRICAL SMOKE. MINUTE OR TWO LATER, SAW GLOWING WIRE UNDER FLOOR CARPET BETWEEN FIREWALL AND FRONT PASSENGER SEAT. EVENTUALLY TURNED INTO FIRE TOTALING VEHICLE. IN THE PERIOD APPROX. 2 MONTHS TO THIS, POWER STEERING WENT OUT FOR 3-5 SECONDS 3 TIMES AND RADIO WENT OFF FOR 2-…”
NHTSA complaint #10486764, 2011 · fire

“I was in a blizzard a few days ago on the freeway & got caught in a ditch, but thankfully got out. I wasn’t going that fast & couldn’t due to not being able to see through the snow well so I can drive safely. In order not to crash because there were semi trucks around, I had to whip the steering wheel along with the weight of the car on the snow in order not to crash due to the car being big & it was sliding pretty heavy & somehow a couple things went out of wack after turning my steering wheel. Definitely a scary experience. It is very hard to turn out of no where, as well it’s rare at times…”
NHTSA complaint #11638640, 2025 · crash

Air Bags 21 4 crash 1 fire 4 injury

“TL* THE CONTACT OWNED A 2011 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT FELL ASLEEP AND CRASHED INTO A BARRICADE POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND THE FRONT PASSENGER SUSTAINED KNEE INJURIES; HOWEVER, MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING LOT. THE CONTACT CALLED STEW HANSEN DODGE RAM CHRYSLER JEEP AT (515) 331-2900 (LOCATED AT 12103 HICKMAN RD, URBANDALE, IA 50323) AND WAS ADVISED TO HAVE HIS INSURANCE COMPANY TEST THE AIR BAGS. THE MANUFACTURER WAS NOT NOTIF…”
NHTSA complaint #11096388, 2018 · crash · 2 injury(ies)

“Durango was T-boned on driver's side. Durango was turning left into a parking lot from a county road. Tahoe was going 50-55+mph in the same lane and direction as Durango. Durango put on left turn signal, slowed down to ~10mph, and turned left towards parking lot. At the same time, Tahoe sped up behind Durango, Tahoe tried to pass Durango on the left. Tahoe collided with left side of Durango, pushing it 30+ feet into the ditch. Tahoe drivers airbag deployed. No airbags deployed in the Durango. The Driver of the Durango smashed head/face into door column, causing concussion, whiplash, contusion…”
NHTSA complaint #11486901, 2022 · crash · 1 injury(ies)

“DRIVER LOST CONTROL OF 2011 DODGE DURANGO, TRAVELING APPROXIMATELY 35-45 MPH, AND HIT A TREE HEAD ON. VEHICLE PURCHASED ON 8/25/2011 NEW, AND HAD APPROXIMATELY 5,000 MILES ON IT AT TIME OF COLLISION. DRIVER WAS WEARING HIS SEAT BELT. NO AIR BAGS DEPLOYED. ALL EMERGENCY PERSONNEL, WRECKER DRIVER, BODY SHOP, AND INSURANCE CLAIMS ADJUSTER INDICATED THAT THERE WAS NO REASON AIR BAG SHOULD NOT HAVE DEPLOYED, THE CRASH DEFINITELY HIT THE SENSORS. VEHICLE STILL BEING ASSESSED, BUT IS PROBABLY A TOTAL LOSS. *TR”
NHTSA complaint #10430073, 2011 · crash · 1 injury(ies)

Electronic Stability Control (Esc) 21 1 fire

“DRIVING ABOUT 1 MILE AND AIR CONDITIONER BY ITSELF WENT TO A LOWER SPEED, KEPT DRIVING FOR ABOUT ANOTHER 10 MILES AND PROCEEDED TO GET ON FREEWAY WHEN DID SO, DRIVERS SEATBEALT FLASHING THAT WAS NOT BUCKLED THEN ALL THE LIGHTS ON THE DASHBOARD WERE FLASHING AND THE AIR COMPLETELY SHUT OFF. IT WAS HOT SO PROCEEDED TO ROW DOWN WINDOWS AND WAS NOT ABLE TO, ALMOST LIKE LOST POWER.. GOT OFF FREEWAY ( THANK GOD) AND GOT TO A STOP IN A SAFE PLACE, SMELT SOMETHING BURNING, TURNED OFF CAR WHEN DID SO WINDSHIELD WIPERS WENT CRAZY AND THEN SAW SMOKE COMING FROM ENGINE. WAITED FOR AAA IN MEAN TIME TRIE…”
NHTSA complaint #11019381, 2017 · fire

“MY CAR GETS STUCK IN 4LOW WHEN IN AWD. CAR STALLS ALL THE TIME THEY HAVE NOT FIXED THAT RECALL AS OF YET. MY CHECK ENGINE COMES ON AND TIRE SENSORS TO 0 ON ALL SIDES WHEN TIRES ARE FINE. I CAN'T TURN LEFT OR RIGHT WITHOUT CLUNKING JERKING. DODGE DEALER KNOWS THE TRANSFER CASES HAVE ISSUES BUT NO RECALLS. THE DODGE FORUM IS FULL OF COMPLAINTS ABOUT SAME ISSUE HAPPENING TO LEAST 20 OTHERS I HAVE SEEN SO FAR. I'M BEING CHARGED ABOUT $5000 TO CHANGE TRANSFER SWITCH AND CASE NOW. BUT WITH SO MANY OF US WHY HASN'T THIS BEEN RECALLED. I THINK THE WHOLE PROBLEM IS OUR COMPUTERS ARE FAULTY. I HAVE ALL…”
NHTSA complaint #11343978, 2020

“MY 2011 DODGE DURANGO WAS IN PARK AND RUNNING WHEN MY FRONT WINDSHIELD WIPERS CAME ON, AND I COULD NOT SHUT THEM OFF. I ALSO CAME TO REALIZE MY STEERING WHEEL AND DASH ACCESSORIES WERE INOPERABLE (INCLUDING MY HORN AND BLINKERS). MY TRACTION CONTROL LIGHT CAME ON ALONG WITH FCW/ ACC SYSTEM FAILURE LIGHT. I BROUGHT MY DURANGO TO THE RAINBOW DODGE DEALERSHIP. THEY ADVISED ME THAT THE STEERING ANGLE SENSOR NEEDED TO BE REPLACED, BUT THE PART WAS ON BACK ORDER. SINCE THEY DID NOT HAVE THE PART, I ORDERED THE PART MYSELF AND HAD IT REPLACED. CHANGING THE PART DID NOT FIX MY PROBLEM. I WENT BAC…”
NHTSA complaint #11321961, 2020

Vehicle Speed Control 19 1 crash 2 fire

“ON THURSDAY, JUNE 8, 2017 I HAD JUST EXITED A MAJOR FREEWAY AND WAS COMING UP TO A RED LIGHT WHEN ALL OF THE SUDDEN MY A/C STARTED BLOWING HOT AIR. AS I MADE MY LEFT TURN TO HEAD HOME ALL OF THE LIGHTS ON MY DASH CAME ON (SAYING SERVICE PARK ASSIST, DRIVER SEATBELT UNBUCKLED, ABS, AND MANY OTHERS) AS I CROSSED 3 LANES OF TRAFFIC TO GET OFF THE ROAD AND IN TO A PARKING LOT I LOST ALL POWER TO MY VEHICLE. I PARKED IN THE PARKING LOT AND TURNED OFF THE VEHICLE, OPENED MY HOOD AND IT WAS FULL OF SMOKE AND YOU COULD SMELL THE ELECTRICAL BURN FROM A FIRE. MY VEHICLE WAS IMPOSSIBLE TO GET LOADED ON…”
NHTSA complaint #10994280, 2017 · fire

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, A STRANGE RESISTANCE WAS FELT IN THE ACCELERATOR PEDAL WHILE THE OIL WARNING LIGHT ILLUMINATED. THE VEHICLE BEGAN TO SHAKE VIOLENTLY WHILE AN ABNORMAL NOISE WAS HEARD. THE CONTACT STATED THAT A FIRE WAS OBSERVED COMING FROM UNDER THE FRONT OF THE VEHICLE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A FIRE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXI…”
NHTSA complaint #10823855, 2016 · fire

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT MENTIONED THAT HE WAS SWERVING FROM LANE TO LANE TO IGNORE FROM HITTING ANOTHER VEHICLE HOWEVER, CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT MENTIONED THAT THERE WAS NO INJURIES. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO…”
NHTSA complaint #11244887, 2019 · crash

Exterior Lighting 18 2 fire

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE HEADLINER CAUGHT FIRE. A FIRE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER, BUT WAS NOT REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) DUE TO EXTENSIVE DAMAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE, BUT THE CONTACT HAD NOT HEARD BACK. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.”
NHTSA complaint #11033051, 2017 · fire

“MY 2011 DODGE DURANGO CAUGHT FIRE. THE ROOF ABOVE THE PASSENGER VISOR BURN SIGNIFICANTLY. WHILE DRIVING THE CAR THE PASSENGER SAID SHE SMELLED AN ELECTRICAL PROBLEM. BOTH OF US HAVE RETIRED FROM THE ELECTRONICS FIELD. NOT REALIZING THE SEVERITY OF THE ELECTRICAL PROBLEM, I PARKED THE CAR. WE WENT AWAY FROM THE CAR FOR ABOUT TEN MINUTES. UPON RETURNING WE OPEN THE DOOR AND ENTERED THE CAR. THE CAR FILLED WITH SMOKE. WE COULD HEAR THE FIRE BURNING IN THE ROOF. WE BOTH JUMPED OUT. WE FLAGGED DOWN SOME PARKING ATTENDANTS. WE OPENED THE HOOD TO GET TO THE BATTERY OR FUSE BOX. I MONITORED THE LIGHT…”
NHTSA complaint #10838433, 2016 · fire

“JUST PURCHASED THIS DURANGO AND THE FIRST NIGHT MY HEADLIGHTS STARTED FLICKERING. SOMETIMES GO OFF FOR A HALF A SECOND WHILE DRIVING ON HIGHWAY AND IN CITY STREETS AND TURNING.”
NHTSA complaint #11317965, 2020

Fuel System 16

“The contact owns a 2011 Dodge Durango. The contact stated that while driving approximately 45 MPH, the vehicle stalled without warning. The vehicle was towed to the local mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The…”
NHTSA complaint #11525768, 2023

“The contact owns a 2011 Dodge Durango. The contact stated while driving 75 MPH, the vehicle lost motive power and stalled. The electronic throttle control (ETC) warning light was illuminated. After the vehicle cool down the contact was able to restart the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 164,000.”
NHTSA complaint #11509380, 2022

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD NOT CRANK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE FUEL PUMP FAILED. THE VEHICLE WAS TOWED TO TRONCALLI CHRYSLER JEEP DODGE (818 ATLANTA HWY, CUMMING, GA 30040) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) IN 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 157,000.”
NHTSA complaint #11163738, 2018

Interior Lighting 12 3 fire

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE HEADLINER CAUGHT FIRE. A FIRE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER, BUT WAS NOT REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) DUE TO EXTENSIVE DAMAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE, BUT THE CONTACT HAD NOT HEARD BACK. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.”
NHTSA complaint #11033051, 2017 · fire

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SIDE OF THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND FIRE REPORT WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE FAILURE MILEAGE WAS 101,000.”
NHTSA complaint #10928954, 2016 · fire

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED SMOKE FUMES COMING FROM THE PASSENGER SIDE VISOR. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.”
NHTSA complaint #10876943, 2016 · fire

Structure 9 1 crash 2 fire 5 injury

“THE LIFT GATE WILL NOT STAY OPEN. IT HAS INJURED A NUMBER OF PEOPLE.”
NHTSA complaint #10928034, 2016 · 3 injury(ies)

“REAR BOLT THAT ATTACHES ELECTRIC LIFT STRUT SHEERED OF AND THE REAR LIFTGATE SLAMMED DOWN ON MY HAND.”
NHTSA complaint #11097869, 2018 · 1 injury(ies)

“THE POWER LIFTGATE OPENED THEN PROMPTLY FAILS AND COLLAPSES WITH NO RESISTANCE OR WARNING ON THE OCCUPANT. THE INCIDENT HAS RE-OCCURRED OVERTIME SINCE THE INITIAL PROBLEM WAS IDENTIFIED AND CAUSED MINOR INJURY TO RELATED PARTY. POWER LIFT GATE WILL MAKE CAUTION NOISE ON THE WAY UP BUT WHEN REACHING PINNACLE AND SHOULD STOP, PROCEEDS TO SLAM DOWN WITH FULL WEIGHT AND FORCE. *TR”
NHTSA complaint #10669793, 2014 · 1 injury(ies)

Visibility/Wiper 8

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT OCCASIONALLY THE VEHICLE FAILED TO START. ADDITIONALLY, THE DRIVER SIDE WINDOW WAS INOPERABLE. THE DRIVER'S SIDE FRONT DOOR FAILED TO LATCH SECURELY. THE CHECK ENGINE AND TIRE PRESSURE MEASURING SYSTEM WARNING LIGHTS WERE ILLUMINATED. EFIRD CHRYSLER JEEP DODGE (1711 W LUCAS ST, FLORENCE, SC 29501(843) 669-1881) WAS CONTACTED HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 143,000.”
NHTSA complaint #11311367, 2019

“THE DASH BOARD WILL LIGHT UP AND THE WINDSHELD WIPERS WILL START TO GO WITH OUT DOING ANYTHING, THEN THE DASHBOARD FAILS AND POWERS DOWN AND THEN TRIES TO START BACK UP. IT CAUSED MY DURANGO TO LOSE POWER THEN POWER BACK UP. I DO HAVE A VIDEO THAT I WILL TRY TO INCLUDE PLEASE EXCUSE THE LANGUAGE IN IT.”
NHTSA complaint #11127902, 2018

“DRIVING HOME FROM A FAMILY TRIP 220 MILES AWAY MY 2011 DURANGO DASH LIGHTS AND GAGES WENT HAYWIRE FLICKERING ON AND OFF, WINDOWS WOULD NOT ROLL DOWN, AC WENT OUT BUT HEAT WAS BLOWING, LOUD HIGH PITCH SOUND CAME FROM THE ENGINE, RADIO WENT OUT, WIPERS GOING ON FULL SPEED AND COULD NOT TURN THEM OFF. FINALLY WE LOST POWER STEERING, PARKED AND THE CAR SHOOK BAD AS WE TURNED IT OFF. WENT TO TURN ON AND NOTHING IT WOULDN'T START. AAA CAME OUT SAID ALTERNATOR WAS TOAST, REPLACED THAT THEN IT SAID BATTERY WAS DEAD,( COULDNT EVEN GET THE VEHICLE IN NEUTRAL TO TOW), SO REPLACED THAT. WAS ABLE TO DRIVE…”
NHTSA complaint #11015292, 2017

Suspension 7 1 crash

“I was in a blizzard a few days ago on the freeway & got caught in a ditch, but thankfully got out. I wasn’t going that fast & couldn’t due to not being able to see through the snow well so I can drive safely. In order not to crash because there were semi trucks around, I had to whip the steering wheel along with the weight of the car on the snow in order not to crash due to the car being big & it was sliding pretty heavy & somehow a couple things went out of wack after turning my steering wheel. Definitely a scary experience. It is very hard to turn out of no where, as well it’s rare at times…”
NHTSA complaint #11638640, 2025 · crash

“WHILE BACKING OUT OF THE DRIVEWAY HEARD A LOUD POP, THOUGHT I HAD RUN OVER SOMETHING. CHECKED AND SAW NOTHING. PROCEEDED AND HEARD ANOTHER POP AND THE BACK TIRES BEGAN TO RUB. HAD THE TRUCK TOWED TO THE NEAREST REPAIR SHOP AND WAS INFORMED THAT THE REAR SUSPENSION HAD SEPARATED FROM THE UNDERCARRIAGE AND THAT THE BOLTS WERE INTACT BUT THERE WERE CRACKS IN THE CARRIAGE CAUSING THE SUSPENSION ROD TO SEPARATE. THE MECHANIC SAID THAT IN 30 YEARS HE HAD NEVER SEEN ANYTHING LIKE IT. COST OF REPAIR IS ESTIMATED TO BE IN THE THOUSANDS.”
NHTSA complaint #11131620, 2018

“RIGHT @ ABOUT 10 MILES AND HOUR THERE IS A CLUCK NOISE @ THE REAR OF THE TRUCK. DODGE TECHS CAN PIN POINT THE CAUSE. IT CAUSE SOME PERFORMANCE ISSUE BETWEEN 60 AND 75. I TOOK THE TRUCK IN MULTIPLE TIME AND THEY FIRST TOLD ME IT WAS THE DRIVE SHAFT. AFTER FIXING IT THE PROBLEM STILL CONTINUES. ALSO @120,000 I HAD A WORN CAMSHAFT AND LIFTERS”
NHTSA complaint #11265281, 2017

Engine And Engine Cooling 5

“The contact owns a 2011 Dodge Durango. The contact stated that upon starting the vehicle, the engine overheated after idling for 10 minutes. A mobile mechanic arrived at the residence and replaced the upper and lower coolant hoses and the thermostat; however, the failure persisted, and the coolant reservoir was significantly hot. A second mechanic diagnosed that the head gasket had failed. The vehicle was not repaired. The vehicle was taken to another mechanic to be diagnosed. The used car dealer where the vehicle was purchased was notified of the failure. The vehicle was not repaired. The man…”
NHTSA complaint #11685364, 2025

“The contact owns a 2011 Dodge Durango. The contact stated while driving approximately 50 MPH, the temperature gauge was rising and the vehicle was overheating. There was also an antifreeze odor coming from the vehicle. The contact pulled off the road safely and added antifreeze to the coolant reservoir, and then drove home. A local independent mechanic diagnosed that the radiator and thermostat had failed and needed to be replaced. The vehicle was repaired. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 210,000.”
NHTSA complaint #11455679, 2022

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS A LOUD NOISE. THE CONTACT PULLED INTO THE DRIVEWAY, LOOKED UNDER THE VEHICLE, AND NOTICED A LARGE PUDDLE. THE VEHICLE WAS DRIVEN TO A MECHANIC WHO DIAGNOSED THAT THE WATER PUMP GASKET AND BEARING HOUSING FAILED. THE WATER PUMP, COOLANT, AND THERMOSTAT WERE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 89,600. UPDATED 12/20/16*LJ”
NHTSA complaint #10911316, 2016

Forward Collision Avoidance 5

“When slowing down the FWC warning comes on and the vehicle completely shuts down. I have to put it in park and restart it. This is very unsafe, as it happens at intersections, turnpikes, sometimes when turning causing BIG SAFETY ISSUES and we are lucky has not caused a crash yet.”
NHTSA complaint #11550140, 2023

“Vehicle became unresponsive on the highway due to 220 amp Alternator overheating and frying the PCM as a result. Same exact issue as recall item T36.”
NHTSA complaint #11467657, 2022

“While at speed, the FCW light goes off and the vehicle looses the ability to accelerate. I usually have to pull over, shut down the vehicle, and restart it to continue. I have had all of the recalls completed as soon as possible, and the last one was completed several years ago. Similar things happened previously with this car but seemed to be fixed by recalls. This has only started happening again recently, say within the last month or two, and is happening with greater frequency.”
NHTSA complaint #11437785, 2021

Wheels 5 2 crash 1 injury

“DODGE DURANGO 2011 CREW-TRACTION DEFECT. GOT THE CAR 12/23/11. ON 1/12/12, DURING SNOW STORM. I LEFT WORK, CAR WOULD NOT STAY ON THE ROAD, SLID SIDEWAYS AS I TURNED. I WAS ON THE PHONE W/CO-WORKER WHO WAS BEHIND ME. I ASKED IF HE SAW MY CAR SLIDE, HE SAID YES, IT WAS DIFFICULT TO KEEP ON THE ROAD SO TOLD HIM I HAD TO GO.I DROVE TO PEORIA. I WAS GOING VERY SLOW. WENT TO SWIM MEET, THEN HEADED HOME DOWN KNOXVILLE AVE. MAYBE10 MPH, VERY CAUTIOUS, EVERYONE WAS PASSING ME. SIGNAL TURNED YELLOW, THEN RED, BUT MY CAR WOULD NOT STOP. ANTI-LOCK BRAKES WERE ON, CAR CONTINUED TO SLIDE. I SAW A TRUCK COMI…”
NHTSA complaint #10497598, 2012 · crash · 1 injury(ies)

“DODGE DURANGO 2011 CREW-TRACTION DEFECT. GOT THE CAR 12/23/11. ON 1/12/12, DURING SNOW STORM. I LEFT WORK, CAR WOULD NOT STAY ON THE ROAD, SLID SIDEWAYS AS I TURNED. I WAS ON THE PHONE W/CO-WORKER WHO WAS BEHIND ME. I ASKED IF HE SAW MY CAR SLIDE, HE SAID YES, IT WAS DIFFICULT TO KEEP ON THE ROAD SO TOLD HIM I HAD TO GO.I DROVE TO PEORIA. I WAS GOING VERY SLOW. WENT TO SWIM MEET, THEN HEADED HOME DOWN KNOXVILLE AVE. MAYBE10 MPH, VERY CAUTIOUS, EVERYONE WAS PASSING ME. SIGNAL TURNED YELLOW, THEN RED, BUT MY CAR WOULD NOT STOP. ANTI-LOCK BREAKS WERE ON, CAR CONTINUED TO SLIDE. I SAW A TRUCK COMI…”
NHTSA complaint #10497596, 2012 · crash

“Orange car came on on dashboard after having the truck on cruise control and a car cut me off real close. The cruise control went off, the truck lost traction and it slipped while turning at a roundabout when it was raining.”
NHTSA complaint #11665212, 2025

Tires 3 2 crash 1 injury

“DODGE DURANGO 2011 CREW-TRACTION DEFECT. GOT THE CAR 12/23/11. ON 1/12/12, DURING SNOW STORM. I LEFT WORK, CAR WOULD NOT STAY ON THE ROAD, SLID SIDEWAYS AS I TURNED. I WAS ON THE PHONE W/CO-WORKER WHO WAS BEHIND ME. I ASKED IF HE SAW MY CAR SLIDE, HE SAID YES, IT WAS DIFFICULT TO KEEP ON THE ROAD SO TOLD HIM I HAD TO GO.I DROVE TO PEORIA. I WAS GOING VERY SLOW. WENT TO SWIM MEET, THEN HEADED HOME DOWN KNOXVILLE AVE. MAYBE10 MPH, VERY CAUTIOUS, EVERYONE WAS PASSING ME. SIGNAL TURNED YELLOW, THEN RED, BUT MY CAR WOULD NOT STOP. ANTI-LOCK BRAKES WERE ON, CAR CONTINUED TO SLIDE. I SAW A TRUCK COMI…”
NHTSA complaint #10497598, 2012 · crash · 1 injury(ies)

“DODGE DURANGO 2011 CREW-TRACTION DEFECT. GOT THE CAR 12/23/11. ON 1/12/12, DURING SNOW STORM. I LEFT WORK, CAR WOULD NOT STAY ON THE ROAD, SLID SIDEWAYS AS I TURNED. I WAS ON THE PHONE W/CO-WORKER WHO WAS BEHIND ME. I ASKED IF HE SAW MY CAR SLIDE, HE SAID YES, IT WAS DIFFICULT TO KEEP ON THE ROAD SO TOLD HIM I HAD TO GO.I DROVE TO PEORIA. I WAS GOING VERY SLOW. WENT TO SWIM MEET, THEN HEADED HOME DOWN KNOXVILLE AVE. MAYBE10 MPH, VERY CAUTIOUS, EVERYONE WAS PASSING ME. SIGNAL TURNED YELLOW, THEN RED, BUT MY CAR WOULD NOT STOP. ANTI-LOCK BREAKS WERE ON, CAR CONTINUED TO SLIDE. I SAW A TRUCK COMI…”
NHTSA complaint #10497596, 2012 · crash

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO, EQUIPPED WITH KUHMO TIRES LINE SOLUS, SIZE 265-50-R20. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE REAR DRIVER'S SIDE TIRE BLEW DUE TO BEING DRY ROTT. THE CONTACT STATED THAT THE REMAINING TIRES ALSO EXHIBITED DRY ROTTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRE WAS REPLACED. THE VEHICLE FAILURE AND CURRENT MILEAGE WAS 15,000.”
NHTSA complaint #10510500, 2013

Equipment 1

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 15 MPH, THE AIR CONDITIONING BLEW HOT AIR AND THE INSTRUMENT PANEL LIGHTING WENT HAYWIRE. THE VEHICLE STARTED TO LOSE POWER AND ACCELERATION. THE CONTACT PULLED OVER, AND TURNED OFF AND RESTARTED THE VEHICLE. TO ENSURE THAT THE VEHICLE WAS FINE, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO ALLOW THE ENGINE TO REV. AFTERWARDS, THE CONTACT WAS ABLE TO DRIVE THE VEHICLE WITHOUT FAILURE AND THERE WERE NO WARNING LIGHTS ILLUMINATED. HOWEVER, AFTER DRIVING A FEW MILES LONGER, THE POWER STEERING AND POWER BRAKES FAILED. SHORTLY AFTER, THE VEH…”
NHTSA complaint #10884314, 2016

Equipment Adaptive/Mobility 1

“MY VEHICLE HAS PUSH BUTTON START. THE BATTERY IN THE REMOTE THAT CONTROLS THE VEHICLE STARTED TO DIE AND THE VEHICLE BECAME HARD TO START. TOOK THE REMOTES TO THE DEALERSHIP TO GET THE BATTERIES CHANGED. THEY MANAGED TO DAMAGE THE PROGRAMMING TO THE VEHICLE. TWO DAYS AFTER CHANGING THE BATTERY, THE VEHICLE WOULD NOT START AT ALL. IT WAS NO LONGER STALLING. HAD THE VEHICLE TOWED TO THE DEALERSHIP AND THEY STATED THE PROGRAMMING WAS OFF AND THE TIP MODULE WAS GONE AND NEEDED REPLACEMENT. THEY COULD NOT OFFER FURTHER DETAILS. *TR”
NHTSA complaint #10526271, 2013

Latches/Locks/Linkages 1

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT OCCASIONALLY THE VEHICLE FAILED TO START. ADDITIONALLY, THE DRIVER SIDE WINDOW WAS INOPERABLE. THE DRIVER'S SIDE FRONT DOOR FAILED TO LATCH SECURELY. THE CHECK ENGINE AND TIRE PRESSURE MEASURING SYSTEM WARNING LIGHTS WERE ILLUMINATED. EFIRD CHRYSLER JEEP DODGE (1711 W LUCAS ST, FLORENCE, SC 29501(843) 669-1881) WAS CONTACTED HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 143,000.”
NHTSA complaint #11311367, 2019

Seat Belts 1

“The contact owns a 2011 Dodge Durango. The contact stated that after start-up, the air bag warning light illuminated. The contact had taken the vehicle to a dealer where she was informed that the wiring on the inside of the driver’s side belt buckle was defective. The contact was informed that the defect was related to the air bag failure and that the buckle needed to be replaced. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle and that she would be responsible for repair. The vehicle was not repaired. The failure mileage was approximatel…”
NHTSA complaint #11441068, 2021

Visibility 1

“TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED HER SON WAS DRIVING AT 60 MPH, WHEN THE WINDSHIELD WIPERS AUTOMATICALLY ACTIVATED WITHOUT WARNING AND THEN THE VEHICLE STALLED. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE CONTACT'S SON PUSHED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT'S SON ATTEMPTED TO JUMP START THE VEHICLE BUT WAS UNSUCCESSFUL AFTER SEEING SMOKE. THE VEHICLE WAS TOWED TO HARTSVILLE CHRYSLER DODGE JEEP RAM LOCATED AT (900 E. BOBO NEWSOM HWY, HARTSVILLE, SC 29550) FOR A DIAGNOSIS. THE DIAGNOSIS WAS A DEFECTIVE ALTERNATOR AND A BURNT OUT POWER TRAIN CONTROL M…”
NHTSA complaint #11316023, 2020